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Job Description
Resident Involvement Officer
Help shape the future of housing services in Croydon.
We're recruiting two Resident Involvement Officers to join our award-winning Resident Involvement Team.
This is an exciting opportunity to work directly with residents, communities and colleagues to ensure residents are at the heart of everything we do. From organising community events and estate walkabouts to supporting resident panels, consultations and neighbourhood initiatives, you'll play a key role in improving housing services and strengthening communities.
No two days are the same. One day you may be delivering a neighbourhood roadshow, the next facilitating a resident panel, supporting a service review, analysing consultation feedback or working alongside housing colleagues to improve services based on resident insight.
You'll help ensure residents from all backgrounds have opportunities to influence decisions, particularly those whose voices are less often heard. Working closely with teams across Housing, you'll help embed resident involvement into everyday service delivery and ensure residents can clearly see how their feedback has influenced change.
The role involves regular evening meetings, occasional weekend events and travel across the borough.
We're looking for someone who:
- Has excellent communication and relationship-building skills.
- Enjoys working with diverse communities.
- Can organise and deliver engagement events and consultations.
- Is confident working independently and managing a varied workload.
- Can analyse feedback and present clear recommendations.
- Is passionate about improving services through resident voice.
- Has experience of community engagement, customer involvement, housing, local government or a related field (desirable but not essential if you can demonstrate transferable skills).
In return you'll join a supportive, innovative team with opportunities to develop professionally while making a genuine difference to the lives of Croydon's residents.
About us
Croydon Council’s priorities
The Council balances its books, listens to residents, and delivers good sustainable services
- Get a grip on the finances and make the council financially sustainable
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
- Ensure good governance is embedded and adopt best practice
- Develop our workforce to deliver in a manner that respects the diversity of our communities
- Croydon is a place of opportunity for business, earning and learning
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
- People can lead healthier and independent lives for longer
- Croydon Council’s new ways of working
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.