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We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Are you an experienced Product Manager who can turn complex service needs into effective digital solutions? Do you have experience managing technology products, defining product roadmaps and delivering continuous improvement? Can you use data, user insight and stakeholder engagement to shape priorities and drive change? Are you passionate about improving services that support some of our most vulnerable residents?

If so, we'd love to hear from you.

What's the role?

This advert is for 2 positions:-

Product Manager – Housing Need & Refugee Services and Housing Communities

As Product Manager for Housing Needs, Refugee Services and Housing Communities, you will lead a portfolio of products that support the delivery of critical housing and community services. You will work closely with service teams, suppliers and stakeholders to develop product strategies, prioritise investment and ensure technology enables better outcomes for residents, staff and partners. You will be responsible for managing the improvement of the Resident Portal and modules within the council's Housing Management System.

Product Manager – Customer Services and Register Office

As Product Manager for Customer Services and the Register Office, you will lead the development and improvement of products that support residents during some of life's most important moments. Working closely with service teams, delivery partners and technical specialists, you will shape product roadmaps and ensure services are accessible, efficient and centred around customer needs. You will be responsible for the service's customised Power Apps for these services and the linked technologies that rely on these such as the Virtual Contact Centre.

What's in it for you?

Excellent training and development opportunities, plus a range of benefits including:

Generous holiday allowance
Local Government Pension Scheme
Flexible working and family-friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks

What we're looking for

We're looking for someone who combines strategic thinking with a strong focus on delivery and customer outcomes. You'll be confident managing competing priorities, influencing stakeholders and working with suppliers and multidisciplinary teams. You'll use evidence, insight and user feedback to drive continual improvement and will be motivated by the opportunity to improve services that help residents access housing support, settle into communities and thrive in Lewisham.

Location

The job is primarily based in Laurence House, 1 Catford Road, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Charles.Godfrey@lewisham.gov.uk

Please click here to view the Job Description and Person Specification

Salary

£57,495 - £59,574 per annum (P06)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.

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Salary range

£57,495 - £59,574 per year