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You will be part of our award winning Revenues Team, responsible for either the Collection of Council Tax, Business Rates and Miscellaneous Income accounts (Invoicing & Collection) or for the billing of Council Tax and Business Rates. Full training and ongoing coaching/mentoring will be given. We are looking for individuals who are committed to delivering a quality service to the Telford & Wrekin customers.

Key Requirements

In Revenues you need a broad skill set, as you will be dealing with a wide variety of people, from customers receiving invoices for various services the Authority provide, council tax payers, businesses, benefit claimants and other support agencies. You will need to be good with numbers, have an ability to interpret and explain legislation, policies and procedures, and be proficient with using IT systems.

If you think you are a good all-rounder then this role could be for you.

Skills and Experience

We are looking for someone with:

An organised approach to work to achieve targets.
An ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service.
Excellent communication skills; both oral and written to be able to explain legislation, policy and procedures and communicate effectively to customers.
The ability to process high volumes of work efficiently and effectively with a high degree of accuracy.
Knowledge surrounding the legislation for Sundry Debt Income, billing and collection of Council Tax, National Non Domestic Rates and Housing Benefit Overpayments, is desirable. However, full training will be provided

Whilst previous experience is not essential, you will require a sound knowledge of education, excellent communication and customer service skills, along with a pro-active approach to all areas of work with a keen eye for accuracy.

As a council employee you will be expected to demonstrate the Councils Core Behaviours and fully abide by the Health and Safety Policy and the Council’s policies for Data Protection and Information Security.

Closing date for applications is Wednesday 29th July 2026

For further information on the role see the job description and person specification. For any further queries, questions or a discussion about the role, please contact either of the following:

David Siviter

Revenues Billing & Support Group Manager

Email: david.siviter@telford.gov.uk

Telephone: 01952 383847

Jo Morton

Recovery & Payments Group Manager

Email: joanne.morton@telford.gov.uk

Telephone: 01952 383905

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
Flexible working & career progression
Local Government Pension Scheme
Staff discounts & salary sacrifice perks
Free parking & confidential wellbeing support
Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.

Salary range

£26,403 - £28,142 per year