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As a Returns Coordinator, you will play a key role in managing the accurate and efficient processing of customer returns and failed deliveries. Working closely with Customer Services, Transport and Warehouse teams, you will ensure issues are resolved quickly, records are maintained accurately and customers receive a high-quality service.

You'll also analyse return and delivery data to identify trends, support continuous improvement initiatives and help prevent backlogs that could impact customers by identifying and implementing process improvements in collaboration with the Operations and Customer Experience management teams.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

Has experience working in a warehouse, logistics or operational environment.
Is confident using Microsoft Office and multiple business systems.
Has excellent attention to detail and strong organisational skills.
Can manage competing priorities and work independently.
Enjoys investigating problems and finding practical solutions.
Can communicate effectively with colleagues and customers and Demonstrates a positive, proactive and team-focused approach.
Has experience working towards KPIs and service targets.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our customers. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

What we offer:

Flexible working opportunities and access to employee benefits portal
25 days annual leave plus bank holidays (increasing to 30 days after 5 years service) and a scheme to buy additional leave.
Local Government Pension Scheme with a generous employer contribution.
Opportunities for learning and development
Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Bernard Lowrey

Email: b.lowrey@espo.org

How to Apply

At ESPO, we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raise a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About ESPO

We're a unique organisation, owned by the public sector and sharing their values and ethos, but operating with a commercial edge. As a specialist procurement body, we pride ourselves on establishing procurement solutions that save money for the public sector. View our prospectus to find out more.

We have modern, open-plan offices with excellent transport links and a friendly workplace environment. We offer flexible working, a generous holiday entitlement, a contributory pension scheme, training (including professional CIPS qualification) and opportunities to develop your career.

ESPO is supported by wide range of roles across many different disciplines including sales, marketing, IT, procurement, finance, operations (warehouse management and transport planning) and customer services. So whether you are interested in a public-facing role or playing your part behind the scenes, ESPO could be the place for you.

To learn more about working for ESPO please visit www.espo.org.

Salary range

£26,832 - £28,146 per year