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We are recruiting a Social Worker at Caerphilly County Borough Council. Working hours: 37 Hours Contract Type: Permanent, Full Time Location: Tredomen HouseTeam: Childrens ServicesThis position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £39,152 - £41,771 with an additional £3,551 annual market supplement, and offer access to training and development opportunities.We are looking for a Social Worker to join Risca Locality Team. The team are responsible for undertaking assessments of need, Child Protection Investigations, PLO and Care Proceedings. The successful candidate will be responsible for assessing and reviewing the support needs of both the children and their parents and putting into place appropriate interventions. You will have excellent assessment skills and the ability to engage with children and their families effectively, with a focus on wellbeing and safety of the child. You will be skilled in developing and sustaining effective multi-agency working and will closely collaborate with professionals of every discipline. For the role, we ask that you have: <ul><li>A Diploma/Degree in Social Work or predecessor.</li><li>Social Workers qualifying after 1 April 2016 are required to complete the Consolidation of Practice qualification within the first three years of practice.</li><li>Up to date knowledge of current legislation Research and Practice issues in childcare.</li><li>Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business purposes to travel throughout the borough to attend meetings.</li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list. After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Rachel Silver/Amy Davies on 07789371545/ 01443 873572 or email <a href="mailto:silver@caerphilly.gov.uk" target="_blank">silver@caerphilly.gov.uk</a><a href="mailto:daviea38@caerphilly.gov.uk" target="_blank">daviea38@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English. We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006. If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information. This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service. You must possess a Diploma/Degree in Social Work or predecessor and be registered as a Social Worker with Social Care Wales (or able to transfer from another recognised body). The current registration requirements state that completion of the Consolidation of Practice qualification within your first 3 years of practice is mandatory (if you qualified after 1st April 2016). Failure to successfully complete this qualification will result in you being unable to renew your Social Work Registration or practice as a Social Worker. This post attracts a Market Supplement of £3,551 per annum, in addition to the annual salary, which will be paid in 12 monthly instalments.





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Caerphilly County Borough Council

Social Worker

<h4>Why Southwark?</h4>Southwark is one of London’s most dynamic, diverse and forward-thinking boroughs. We are proud to be home to 18,300 businesses, world-class cultural institutions and a young, fast-growing population. As London’s largest social landlord, we manage 55,000 homes and play a huge role in shaping the daily lives of our residents.This is an exciting moment to join us. Our refreshed Borough Plan and our commitment to Southwark Stands Together are driving bold action on inequality, climate change, community wellbeing and future resilience. Within the Environment, Sustainability &amp; Leisure Department, our work spans everything from parks, leisure and culture to major environmental services and carbon reduction. These are services our residents see, feel and value every day.The Climate Change &amp; Strategic Support division sits at the heart of this bringing together climate action, transformation, performance, delivery and business support to help the department achieve its ambitions. If you want to work somewhere that matches passion with purpose, and where your leadership will directly shape the future of a major London borough, Southwark is the place to be.<h4>What You’ll Be Doing</h4>As Head of Performance &amp; Delivery, you will hold a high-profile leadership role driving service excellence, innovation and organisational effectiveness across the directorate.You will lead a multidisciplinary team spanning performance management, business improvement, organisational development, customer experience, data insight and corporate governance. Working closely with senior leadership, you will:<ul><li>Develop and embed frameworks, systems and reporting to enable continuous improvement.</li><li>Ensure services are high performing, value for money and responsive to changing needs.</li><li>Lead business planning, risk management, business continuity and compliance.</li><li>Oversee data and intelligence functions, ensuring insight shapes decision-making and strategy.</li><li>Drive customer-centred approaches that enhance resident experience.</li><li>Represent the directorate across the council, influencing policy and contributing to council-wide developments.</li><li>Support major transformation programmes and the delivery of corporate priorities.</li></ul>This is an opportunity to shape service delivery at scale and help Southwark continue to lead as a progressive, ambitious and resident focused council particularly in sustainability, infrastructure and community wellbeing.<h4>What We’re Looking For</h4>We are seeking an inspirational and strategic leader who can bring clarity, energy and direction to a wide-ranging portfolio.You will bring:<ul><li>Senior-level experience in performance, change, transformation or corporate improvement.</li><li>The ability to work confidently across organisational boundaries and influence senior stakeholders.</li><li>Strong financial acumen, with experience managing budgets and ensuring value for money.</li><li>Excellent communication skills, with the ability to translate complex issues into compelling insights.</li><li>A proven track record of turning data into meaningful action and measurable outcomes.</li><li>Experience building, motivating and developing high performing teams.</li></ul>You will be motivated by public service, committed to high quality delivery, and excited by the chance to contribute to meaningful, lasting change.This role is offered as a 12-month fixed-term contract.<h4>Additional Information</h4>Benefits and more information:Salary Range (Full time equivalent)£59,526 - £74,040 pa.The position also attracts a JNC payment of £2,724, which can be received as a monthly cash payment.In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our <a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">Staff Benefits</a> page.Closing date: Monday 15th December 2025Interview date: Thursday 8th January 2026Guaranteed Interview Scheme:As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:• Members of the Armed Forces and veterans • Are currently in care, or have previously been in care • If you consider yourself to be disabled or if you have a long-term health conditionAttachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2661816&amp;ptId=109760" target="_blank">Please Click Here For the Job Description and Person Specification</a></li></ul>





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Southwark Council

Head of Performance & Delivery

<h2>About the job</h2>The Property Administrator will play a vital role within LTN’s Property team, overseeing various aspects of property administration across the commercial portfolio. This position supports the effective management of property assets, ensuring smooth operation of administrative processes, accurate financial tracking, and efficient coordination of contracts and property leases. As a key contributor to the Property function, the Property Administrator will assist providing support for the Commercial Property team. The role demands a highly organised, proactive, and detail-oriented individual who thrives in a dynamic environment and takes pride in delivering excellence in property administration. We are seeking an enthusiastic, analytical, and driven professional who is eager to make a tangible impact and support the continuous improvement of property performance across the business. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: • Oversee day-to-day property administration activities across all sites to include data inputting, purchase orders and general administration functions. • Maintain accurate property records, lease documentation, and contract databases. • Support capital projects and financial performance reporting through data analysis and documentation management. • Help to coordinate property-related invoices, recharges, and budget tracking. • Contribute to the preparation of reports, dashboards, and presentations. •&nbsp; Liaise with internal teams, external partners, and contractors to ensure compliance and timely delivery of property objectives. • Support the implementation of property systems, policies, and process improvements. • Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task whether guest facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards. • Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community.<h2>About you</h2>KNOWLEDGE, SKILLS &amp; EXPERIENCE REQUIRED: • Experience of working in an administrative role (desirable) • Financial Awareness: some basic knowledge of budgeting, invoicing and capital project delivery. • Compliance and Governance: Familiarity with property compliance requirements, such as health &amp; safety, insurance, and statutory obligations. (is an advantage) • Systems and Technology: Proficient database management and Microsoft Office (particularly Excel, Word, and PowerPoint). Experience with financial or asset management software is an advantage. • Data Management: Ability to collect, analyse, and present data clearly to support decision-making and performance tracking. • Reporting and Communication: ability to the contribution of prepare professional reports, dashboards, and presentations for stakeholders. • Good Mathematics Skills are required.<h2>Application process</h2>*&nbsp; &nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp; *If you wish to apply for this role, please send your CV that summarises your knowledge, skills, and experience within the context of the&nbsp;Commercial Property Administrator&nbsp;job description to&nbsp;<a href="mailto:recruitment@ltn.aero" target="_blank">recruitment@ltn.aero</a>, using the reference&nbsp;CPA1811&nbsp;in the subject line. In the body of the email, please make sure to include the following:<ul><li>Current and expected salary</li><li>Notice period/availability to start</li><li>Right to work in the UK / sponsorship requirements</li><li>Whether you are happy to travel to Luton three days a week</li></ul><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1669460&amp;ptId=12079" target="_blank">download: JD - Commercial Property Administrator 2.pdf</a></li></ul>





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Luton Borough Council

Commercial Property Administrator

<h2>About the job</h2>Join us at LLA as a Flight Operations Administrator and play a vital role in supporting our airport’s sustainable growth while helping us maintain strong, positive relationships with our local communities. In this key position, you’ll provide both administrative and financial support to ensure the smooth and efficient running of the Flight Operations Team. You’ll be instrumental in helping us grow responsibly, keeping our operations aligned with community expectations and regulatory standards. We’re looking for someone who embodies our core values — professional, friendly, ambitious, inclusive, and trusted — and who thrives in a collaborative, fast-paced environment. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: • Provide a confidential clerical, secretarial and administrative support to all of Flight Operations to meet business needs. • Accurate and timely filing, management of the office environment, document control, Office 365 management and other administrative work for the department. • Manage the purchase ordering system on behalf of the team in accordance with LLAOL’s purchasing guidelines. Liaising with the Accounts Team for invoicing / expense queries when required. • Attend internal and external meetings as required and take minutes of these meetings. This includes public surgery events and Noise Insulation Scheme sub-committee meetings. Some of these may be outside of the normal working hours, for example weekday evenings. • Oversee LLA’s Noise Insulation Scheme, including contacting property owners who are eligible for insulation and maintaining a record of property owner’s details and the works taking place. • Prepare presentations to respond to queries relating to the Noise Insulation Scheme for both internal and external use at community/stakeholder forums supported by other members of the Flight Operations Team. • Booking of venues, travel and entertainment tickets, hotels etc. for the team and any visitors and organising staff welfare i.e. get well hampers, birthdays cards, staff lunches etc. • Collate, produce and where necessary design ad-hoc and routine reports and be accountable for their accuracy and timely delivery. • Process annual leave applications for the team as per company policy. • Support the logging, investigation, and responses to noise enquiries from the community • Responsibility for the health, safety and wellbeing of yourself and colleagues in the workplace; supporting our journey to create an open and honest wellbeing culture at LLA. • Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task whether guest facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards. • Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community.<h2>About you</h2>QUALIFICATIONS REQUIRED: The ideal candidate is expected to have some experience or knowledge of the following: • Experience of working in a similar role • Financial management experience - desirable but not essential • Excellent organisational, planning and administrative skills • Excellent IT and PC literacy with specific skills in Microsoft Office 365 • Strong interpersonal and communication skills<h2>Application process</h2>*&nbsp; &nbsp; Please do not apply on this site&nbsp; &nbsp;*Please email your CV and cover letter to&nbsp;<a href="mailto:recruitment@ltn.aero" target="_blank">recruitment@ltn.aero</a>&nbsp;using reference&nbsp;FOA1509&nbsp;in the subject line. In the body of the email, please make sure to include the following:&nbsp;<ul><li>Current and expected salary</li><li>Notice period/availability to start</li><li>Right to work in the UK/sponsorship required</li><li>Whether you are happy to travel to Luton 2-3 days a week</li></ul><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1669498&amp;ptId=12080" target="_blank">download: JD - Flight Operations Administrator.pdf</a></li></ul>





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Flight Operations Administrator

<h2>About the job</h2>Salary: £39,152 - £41,771 a year plus £963 essential car user allowance Hours per week: 37 Contract type: Permanent&nbsp;Are you ready to make a real impact in adult social care? At Luton Council, we’re committed to transforming lives and communities by delivering person-centred, strength-based social work that empowers adults to live independently, safely, and with dignity. We are now recruiting passionate and skilled Social Workers – Adults to help deliver our bold and forward-thinking Adult Social Care Strategy.Our Key Priorities:<ul><li>Safeguarding adults at risk of harm and abuse</li><li>Building resilient, caring communities that help people stay well connected</li><li>Supporting independence through early help and co-production</li><li>Promoting strength-based practice and digital/community-based solutions</li><li>Investing in a skilled, flexible, and resilient workforce</li><li>Enabling people to take control of their care and support options</li><li>Strengthening partnerships to embed an all-age disability service</li></ul>As a Social Worker in Adult Social Care, you’ll be central to promoting strength-based and personalised approaches that support people to achieve their goals, remain independent, and enhance their wellbeing.You’ll work across a wide range of adult client groups and pathways – including safeguarding, mental health, disabilities, older adults, hospital discharge, and community teams. You’ll also have the opportunity to influence service delivery through innovation, continuous learning, and quality assurance.Please note this role does not attract sponsorship.<h2>About you</h2>What You’ll Bring:<ul><li>Social Work qualification (BSc, DipSW, CQSW or international equivalent)</li><li>Current registration with Social Work England</li><li>Proven post-qualifying experience in social/health care</li><li>Experience with complex cases, crisis interventions, and safeguarding</li><li>Strong skills in co-producing care and support plans</li><li>Knowledge of relevant legislation including the Care Act 2014, Mental Capacity Act, DoLS, and Making Safeguarding Personal</li><li>Experience mentoring, coaching, and supervising staff (desirable)</li><li>Skilled in multi-agency working and partnership development</li><li>Familiarity with tech-enabled care, early help, and preventative approaches</li><li>AMHP and/or BIA qualified (or willing to train)</li><li>Commitment to equality, culturally competent practice, and user empowerment</li></ul>Why Join Luton Council?<ul><li>Be part of a forward-thinking, supportive team</li><li>Access to excellent supervision and CPD opportunities</li><li>Encouragement and funding to undertake Practice Educator Training</li><li>Opportunities to work flexibly across pathways and settings</li><li>A culture that values innovation, reflection, and continuous improvement</li><li>A Council that listens to its workforce and invests in their development</li><li>Make a tangible difference in the lives of some of the most vulnerable adults in our community</li></ul>Ready to shape the future of adult social care in Luton? Apply now and join a team that truly puts people first.Luton Council is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.Together, we can build a stronger, more resilient Luton.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1640054&amp;ptId=12075" target="_blank">download: Luton_Values_Flyer.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1640071&amp;ptId=12075" target="_blank">download: Social Worker M1 JD pdf- ASC Operations.pdf</a></li></ul>





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Social Worker – Adults

<h2>About us</h2>Join&nbsp;Tokko Youth Hub, a dynamic charity in the heart of Luton dedicated to empowering young people to reach their full potential. We are seeking an enthusiastic&nbsp;Youth Worker&nbsp;to inspire, engage, and support young people through creative, inclusive, and accredited youth programmes.We particularly welcome applicants with experience or interest in&nbsp;health and wellbeing,&nbsp;sports, or&nbsp;creative arts and media. We encourage applications from all backgrounds, especially those whose lived experience reflects that of our young people. Join Tokko and help young people lead happy, healthy lives.<h2>About the job</h2>Salary: £27,900 per year (actual)Hour: 37Contract type: Fixed term for 12 month An exciting opportunity has arisen to join the Tokko Youth Hub Team, as a Youth Worker. This is a great opportunity to join The Tokko Youth Hub Team at a time when we are moving into a new stage in our organisational growth. We are excited to meet candidates who want to join us on this journey.Are you passionate about making a difference in the lives of young people? We are looking for a dedicated and dynamic Youth Worker to join our team and support children and young people aged 11–19 across a diverse, multi-cultural urban community.In this vital role, you will build meaningful relationships, deliver engaging activities, and provide targeted support to young people who may be experiencing challenges such as disaffection, underachievement, or social and emotional barriers to learning.About the RoleAs a Youth Worker, you will:<ul><li>Work with young people both one-to-one and in group settings, offering support, guidance, and opportunities for development.</li><li>Engage vulnerable and disengaged young people and their families, helping to build confidence, resilience, and positive pathways.</li><li>Assess needs, analyse information, and create evidence-based action plans that support young people’s personal, social, and educational development.</li><li>Plan, deliver, and evaluate creative, reflective, and inclusive youth work activities.</li><li>Work independently and as part of a multi-agency team, collaborating with partners to achieve the best outcomes.</li><li>Build strong relationships with key staff and professionals, offering challenge where appropriate to effect positive change.</li><li>Maintain high standards of communication, administration, and record keeping.</li></ul><h2>About you</h2>We are seeking someone who has:<ul><li>Substantial experience in statutory and/or voluntary youth work with young people aged 11–19 in a multi-ethnic urban environment.</li><li>Experience supporting young people facing social, emotional, behavioural, or learning challenges.</li><li>Strong relationship-building skills and the ability to engage young people from diverse backgrounds.</li><li>The ability to reflect on and develop their own practice.</li><li>Strong ICT skills for communication, presentation, research, and documentation.</li><li>A thorough understanding of Equal Opportunities, particularly in relation to young people from diverse communities.</li><li>Sound knowledge of Safeguarding, Child Protection, and Health &amp; Safety.</li><li>Understanding of youth-related evidence-based practice and legislation in at least one of the following areas:</li><ul><li>Anti-social behaviour / youth offending</li><li>Child Sexual Exploitation</li><li>Teenage pregnancy / sexual health</li><li>Substance misuse</li><li>Domestic abuse</li><li>Radicalisation / extremism</li><li>Bullying</li><li>Gangs / youth violence</li><li>Mental ill-health</li><li>Neglect / toxic trio</li><li>Missing or runaway young people</li></ul><li>A recognised professional youth work qualification or relevant degree, with suitable competencies and experience.</li></ul>Working Requirements<ul><li>Ability to work up to four evenings per week.</li><li>Ability to travel and work across a range of locations within the borough.</li><li>Comfortable working outdoors, including street-based environments where you remain visible and accessible to young people.</li></ul>Why Join Us?You’ll be part of a passionate team committed to improving the lives of young people, with opportunities for training, development, and meaningful impact.If you’re driven, creative, and ready to make a difference, we’d love to hear from you.<h2>Application process</h2>For more information and to apply please visit: <a href="https://tokko.co.uk/vacancies/" target="_blank">https://tokko.co.uk/vacancies/</a>To apply please complete the application form and the Equal Opportunities form at the bottom of the advert.Please send the application form to <a href="mailto:Tasha.case@tokko.co.uk" target="_blank">Tasha.case@tokko.co.uk</a>Closing date: 11th December 2025 at 5pm<h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1669318&amp;ptId=12076" target="_blank">download: Equal Opportunity Monitoring Form- Tokko.doc</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1669319&amp;ptId=12076" target="_blank">download: TOKKO Job Application 2025.doc</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1669320&amp;ptId=12076" target="_blank">download: Youth Worker Full time Job Description.pdf</a></li></ul>





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Youth Worker - Tokko

<h2>About us</h2>Join&nbsp;Tokko Youth Space, a dynamic charity in the heart of Luton dedicated to empowering young people to reach their full potential. We are seeking an enthusiastic&nbsp;Youth Worker&nbsp;to inspire, engage, and support young people through creative, inclusive, and accredited youth programmes.We particularly welcome applicants with experience or interest in&nbsp;health and wellbeing,&nbsp;sports, or&nbsp;creative arts and media. We encourage applications from all backgrounds, especially those whose lived experience reflects that of our young people. Join Tokko and help young people lead happy, healthy lives.<h2>About the job</h2>Salary: £13,573 a year (actual)Hour: 18 Contract type: Fixed term for 12 month Are you passionate about making a difference in the lives of young people? We are looking for a dedicated and dynamic Youth Worker to join our team and support children and young people aged 11–19 across a diverse, multi-cultural urban community.In this vital role, you will build meaningful relationships, deliver engaging activities, and provide targeted support to young people who may be experiencing challenges such as disaffection, underachievement, or social and emotional barriers to learning.About the RoleAs a Youth Worker, you will:<ul><li>Work with young people both one-to-one and in group settings, offering support, guidance, and opportunities for development.</li><li>Engage vulnerable and disengaged young people and their families, helping to build confidence, resilience, and positive pathways.</li><li>Assess needs, analyse information, and create evidence-based action plans that support young people’s personal, social, and educational development.</li><li>Plan, deliver, and evaluate creative, reflective, and inclusive youth work activities.</li><li>Work independently and as part of a multi-agency team, collaborating with partners to achieve the best outcomes.</li><li>Build strong relationships with key staff and professionals, offering challenge where appropriate to effect positive change.</li><li>Maintain high standards of communication, administration, and record keeping.</li></ul><h2>About you</h2>We are seeking someone who has:<ul><li>Substantial experience in statutory and/or voluntary youth work with young people aged 11–19 in a multi-ethnic urban environment.</li><li>Experience supporting young people facing social, emotional, behavioural, or learning challenges.</li><li>Strong relationship-building skills and the ability to engage young people from diverse backgrounds.</li><li>The ability to reflect on and develop their own practice.</li><li>Strong ICT skills for communication, presentation, research, and documentation.</li><li>A thorough understanding of Equal Opportunities, particularly in relation to young people from diverse communities.</li><li>Sound knowledge of Safeguarding, Child Protection, and Health &amp; Safety.</li><li>Understanding of youth-related evidence-based practice and legislation in at least one of the following areas:</li><ul><li>Anti-social behaviour / youth offending</li><li>Child Sexual Exploitation</li><li>Teenage pregnancy / sexual health</li><li>Substance misuse</li><li>Domestic abuse</li><li>Radicalisation / extremism</li><li>Bullying</li><li>Gangs / youth violence</li><li>Mental ill-health</li><li>Neglect / toxic trio</li><li>Missing or runaway young people</li></ul><li>A recognised professional youth work qualification or relevant degree, with suitable competencies and experience.</li></ul>Working Requirements<ul><li>Ability to work up to four evenings per week.</li><li>Ability to travel and work across a range of locations within the borough.</li><li>Comfortable working outdoors, including street-based environments where you remain visible and accessible to young people.</li></ul>Why Join Us?You’ll be part of a passionate team committed to improving the lives of young people, with opportunities for training, development, and meaningful impact.If you’re driven, creative, and ready to make a difference, we’d love to hear from you.<h2>Application process</h2>For more information and to apply please visit: <a href="https://tokko.co.uk/vacancies/" target="_blank">https://tokko.co.uk/vacancies/</a>Please complete the application form and the equal opportunities form at the bottom of the advert.please send the completed forms to<a href="mailto:Tasha.case@tokko.co.uk" target="_blank">Tasha.case@tokko.co.uk</a>Closing date: 11th December 2025 5pm <h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1669335&amp;ptId=12077" target="_blank">download: Equal Opportunity Monitoring Form- Tokko.doc</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1669336&amp;ptId=12077" target="_blank">download: TOKKO Job Application 2025.doc</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1669337&amp;ptId=12077" target="_blank">download: Youth Worker - 18hr Job Description.pdf</a></li></ul>





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The Role Tower Hamlet’s vision is to enable young people with Special Educational Needs and Disabilities (SEND) to live, learn and work within their local community, achieve sustained progression, resulting in better life outcomes. We are looking for committed and proactive Preparation for Adulthood (PfA) Officers to join our SEN service. You will be at the heart of supporting young people as they prepare to move from school or college into adult life. Your role will focus on helping them plan, ensuring their EHCPs reflect their aspirations and that the right support is in place to make them a reality.You will work closely with young people, their families, schools, colleges, social care and health professionals. You will attend and contribute to annual reviews from Year 9 onwards, making sure that PfA outcomes – such as employment, independent living, community participation and good health – are clearly embedded in each plan. You will promote access to opportunities such as supported internships, apprenticeships and training, and work with professionals to ensure young people can move smoothly into adult services where needed.To succeed in this role, you will be an excellent communicator who can explain complex processes clearly and sensitively. You will have empathy, patience and a strong belief in the potential of every young person. Strong organisational skills and the ability to manage competing priorities are essential, as is the confidence to work across multiple agencies. Experience of transition planning and knowledge of the SEND Code of Practice Knowledge is essential. The ability to use Synergy is desirable.This job advert will automatically close once the maximum number of applications have been reach. Our Benefits<ul> <li> Competitive salary £45,852 - £49,155 </li> <li> Local Government Pension Scheme membership. </li> <li> Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas. </li> <li> Flexible and agile working to support work–life balance. </li> <li> Staff money-saving schemes (e.g., rent deposit loans, season ticket loans). </li> <li> Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways. </li></ul> BenefitsTower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.





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London Borough of Tower Hamlets

SEN Preparation for Adulthood (PfA) Officers

About the roleWe are looking to appoint an Access and Communication Support Worker to deliver dedicated support to children and young people with vision impairments within school settings, promoting inclusive access to learning and the wider curriculum. This is a term-time post and the salary is pro rata. What will you be doing?This role involves working directly within school settings between 8.30am -3.30pm to support students with significant vision needs, ensuring they have full access to the curriculum through the adaptation of educational resources. The role will involve supporting the development of braille and other specialist skills.The Hearing and Vision Specialist Team provides specialist support to children and young people aged 0–19 across both West and North Northamptonshire. Applicants must be willing and able to travel to a variety of school locations, and therefore a full driving licence and access to a vehicle are essential. About youA qualification in Braille and familiarity with Inclusive Technology are desirable; however, a willingness to undertake training is essential. Comprehensive training will be provided by our experienced team.We welcome applications from individuals with experience and an understanding of working in educational settings who believe this role aligns with their skills and interests.This is a unique and rewarding opportunity to join the Hearing and Vision Specialist Team, which provides specialist support to pupils with specialist hearing and vision needs. Salary: Band 3The post is term-time only (salary pro rata),Start date January 1st 2026, depending on mandatory checks.For full details, please see job descriptionClosing date for Applications: 4th December.Interviews will be held on: 15th December. For an informal discussion about this post, please contact Jacqui Joseph on 07912 186941Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

 Access and Communication Support Worker (ACSW) - VI

About the BoroughThe London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Found in zone 5 with good transport links in and out of London, Sutton boasts award winning parks and open spaces, low crime rates, affordable housing and great schools. As well as high levels of resident engagement and satisfaction, providing quality services and success in addressing our financial challenges, whilst involving residents in key issues and high street changes.Sutton is continuously investing in the health, wellbeing and education of our residents and the future generation, as set out in the “Ambitious for Sutton” corporate plan. We are home to the Royal Marsden Hospital and the Institute of Cancer Research. Together with the development of the London Cancer Hub, Sutton will be the world’s leading life-science district, specialising in cancer research and treatment. Our vision will create around 13,000 jobs while contributing £1.2bn to the UK economy each year, a vibrant community of scientists, doctors and innovative companies intended to deliver real benefits for cancer patients and drive economic growth. With the regeneration of the local areas with new homes and schools, Sutton is passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.The Council is seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. As we strive to improve our services and spaces for our residents as set out in the ‘Ambitious for Sutton’ corporate plan, Sutton aims to shape the future of the borough and adapt to the needs of its residents to make our Borough a great place to live, work and raise a family.About the Service and TeamYou will be part of the Practice Support and Development Service and help the service deliver high quality family time sessions&nbsp;You will have the opportunity to improve children and parent relationships and as such will have access to appropriate training to further develop your skills. You will be provided with good support and supervision&nbsp;About the Role and Our Ideal CandidateThe position involves facilitating positive, supervised family time sessions between parents/extended family members with children in the care of the local authority.<ul><li>To facilitate and supervise family time sessions and record these to a standard that can be presented as evidence within court&nbsp;</li><li>To facilitate handovers between foster carers and parents at the start and ending of supervised family time sessions</li><li>To be present before and after supervised family time sessions to ensure there is no unsupervised interaction between parents and children in the care of the local authority</li><li>&nbsp;To follow policy and procedure with regard to any risks to children which are identified and act accordingly to ensure that children and young people are safeguarded at all times</li><li>To provide timely, appropriately reports of work undertaken as required.</li></ul>About you<ul><li>The successful candidate will:</li><li>Hold a recognised, relevant qualification and/or a minimum of 2-3 years experience working with children and families,&nbsp;&nbsp;</li><li>Have excellent written and verbal communication skills and the ability to communicate effectively at all levels with a friendly and approachable nature,</li><li>Be able to write concise, accurate, relevant reports following supervised family time sessions within required timescales</li><li>Have a good understanding of current legislation and policy regarding safeguarding for children and families</li><li>Have experience of dealing with safeguarding issues commensurate to role and responsibility.</li><li>Have good IT skills </li></ul>Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 26-31 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade&nbsp;</li><li>Enhanced Maternity, paternity, shared parental, adoption and dependents leave</li><li>Two volunteering days per year</li><li>Flexible Working - Smarter Working Scheme (dependent on the role)&nbsp;</li><li>Adjustable and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Sutton we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our PRIDE values. Here at Sutton we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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London Borough of Sutton

Sessional Contact Supervisors

About the BoroughFound in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.About the Service and TeamThe CRE Estate Services Team is a multidisciplinary team looking after 3 of the councils housing estates (Cambridge Road Estate, Cambridge Gardens and Arun House) located in Kingston The range of services the team will deliver are: Block Cleaning, Deep Cleaning, Bulk/Graffiti, Removal, Minor Communal Repairs and responding to other estate issues.About the Role and Our Ideal CandidateThe role reports directly to the CRE Estate Manager and forms part of a team that is responsible for ensuring that the council's housing estates are tidy, litter free, clean, safe and assisting in keeping the communal areas in a good state of repair.Working hours (including an unpaid lunch break) are:<ul><li>7.30am - 3.45 pm - Monday - Thursday</li><li>7:30am - 3:30pm Friday</li></ul>And a uniform and all equipment are suppliedAbout YouIn order to successfully deliver the responsibilities of the role, you will need to:<ul><li>Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment</li><li>Demonstrate agility and adaptability in mind set and ways of working</li><li>Work successfully with key stakeholders within and outside of the Council</li><li>Demonstrate commitment to own personal and professional development to meet the changing demands of the role</li><li>Demonstrate innovation and creativity</li><li>Actively engage in positive cross organisational communications and team working</li><li>Communicate clearly, confidently and appropriately with colleagues using the best methods of communication for the task.</li><li>&nbsp;You understand the importance of health and safety in relation to the caretaking of social housing and housing estates.</li><li>You have knowledge and experience of cleaning or caretaking, ideally in a social housing/commercial setting</li><li>&nbsp;Operates effectively in an environment that requires work outdoors in all weathers,includes potential exposure to hazardous substances, manual handling of heavy objects.</li><li>Able to use a smartphone/basic IT databases</li><li>Ability to carry out a range of basic maintenance tasks</li><li>You have experience of deep cleaning and use of specialist cleaning equipment and machinery. - Desirable</li><li>Ability to drive a motor vehicle as and when required</li><li>Hold a current full uk driving license (Desirable)</li></ul>Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Royal Borough of Kingston Upon Thames

Estate Cleaner Caretaker

The successful candidate will be responsible for leading a small team of technicians and cleaners in managing all technical and operations functions of the Princes Hall theatre. They will be skilled in all aspects of technical theatre, including sound, lighting and stage management.The post-holder is responsible for the set-up and smooth delivery of all live events, from large professional shows to small community hirings. The role also takes responsibility for facility maintenance and health and safety compliance. The post requires unsocial working hours: weekends, evenings, Christmas and New Year.For an informal discussion, please contact Tim Astley, Venue Manager, on 01252 329 155





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Technical Manager

<h4> Job Description </h4>Overview London Borough of Harrow is looking for enthusiastic and dedicated Adults Customer Advisors- Access Harrow to join our Resources &amp; Innovation Directorate within the Digital, Data &amp; Customer Experience Division. This is a key frontline role, acting as the first point of contact for residents seeking advice and support from Adult Social Care services.As an Adults Customer Advisor, you will handle enquiries across multiple channels including telephone, face‑to‑face, email, web forms and social media, ensuring that every interaction is polite, professional and focused on achieving positive outcomes. You will record information accurately, escalate cases to the appropriate teams when required, and work to resolve enquiries within agreed timescales.This role is central to Access Harrow’s commitment to resolving 80% of customer enquiries at the first point of contact. You will be trained to manage sensitive, complex and sometimes urgent situations, supporting vulnerable adults and their families with empathy and care. Using the “three conversations” model, you will help individuals identify their needs, strengths and aspirations, signposting them to local resources and services that promote independence and wellbeing. About You The Successful candidate will have:-<ul><li>A minimum of three months experience working in an Adult Social Care call centre answering Adult Social Care calls.</li><li>The ability to deal sensitively with emotional and complex situations, using strength‑based responses.</li><li>Knowledge of local resources, preventative services, and community‑based support to provide effective advice and signposting.</li><li>Excellent organisational and administrative skills, with strong IT literacy in Microsoft Word, Excel, and Outlook.</li><li>Sound interpersonal skills with clear verbal and written communication, including the ability to interpret and present information coherently.</li><li>Experience managing enquiries from a wide range of people, including professionals, members of the public, and vulnerable adults.</li><li>An understanding of the diverse nature of Harrow’s communities and the implications for Adult Social Care services.</li><li>Practical knowledge of the Care Act 2014 and experience supporting the needs of vulnerable adults.</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=26805&amp;hashed=150424698" target="_blank">Role Profile/ Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Adults Customer Advisors- Access Harrow

Would you like to take the first step in your career or are you seeking to develop your skills and experience? If so, we would like to hear from you.Applications are invited for the position of Apprentice Arborist based in the Council’s Streetscene Team at Eckington Depot.Working in a busy outdoor environment, the successful candidate will be provided with a unique opportunity to learn and develop into an Arborist supporting the Council to effectively maintain the District Council’s tree canopy and green environment.In return, you will receive training, excellent working conditions, the opportunity to gain qualifications and valuable experience to help you develop your career.For a full list of job details and requirements please view the Job Description and Person Specification.Why work for us?North East Derbyshire District Council is a great place to work and if you join our team, you will become part of a talented and dedicated workforce. If you are keen to make a difference to people’s lives and develop your skills and experience, we would like to hear from you.We offer a competitive salary, Local Government Pension Scheme, generous annual leave entitlement and excellent work/life balance initiatives. Learn more about the benefits of working for us at: <a href="https://www.ne-derbyshire.gov.uk/about-the-council/jobs/working-for-us/why-work-for-the-council#benefits" target="_blank">ne-derbyshire.gov.uk</a>Apply today!If you are interested in this post, please apply using the online application on our dedicated webpage on Derbyshire Jobs at: <a href="https://jobs.derbyshire.gov.uk/northeastderbyshire/Index.aspx" target="_blank">North East Derbyshire District Council Vacancies</a> or via <a href="https://jobs.derbyshire.gov.uk/" target="_blank">Derbyshire - Jobs and Careers</a> by clicking ‘Apply for this job’ and creating an account. You can save your progress and exit the application at any time, coming back to it at a later stage to complete and submit your application. Applications close Midnight on Thursday 4th November 2025Please read the Guidance Notes provided before completing any application and please note that CV’s will not be accepted.If you do not have internet access, you can request an offline application pack by contacting North East Derbyshire District Council Contact Centre on (01246) 231111 or emailing: <a href="mailto:human.resources@ne-derbyshire.gov.uk" target="_blank">human.resources@ne-derbyshire.gov.uk</a>We welcome applications from all sections of the community.For further informationFor an informal discussion about the post, please contact Alan Walker, Parks and Streets Manager on (01246) 217276 or via email <a href="mailto:alan.walker@ne-derbyshire.gov.uk" target="_blank">alan.walker@ne-derbyshire.gov.uk</a>If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for your interest in the job role.<ul></ul>

Derbyshire County Council

Apprentice Arborist

The Headteacher and Governors of Grassmoor Primary School are looking to recruit a School Business Officer (with Clerk to Governor duties) to join our wonderful school.We are a friendly and caring school which works hard to serve our community. We are looking to appoint an enthusiastic, organised, highly motivated and hardworking individual to join our team.We are looking for someone who:Is able to play an important role in the school which is at the heart of the community it serves Is a team playerIs an effective communicator to staff, parents and children alike Is willing to make a contribution to school life Has good organisational, ICT and financial skills We would ideally like someone to start as soon as possible but would wait for the right person. If you would like to find out more or arrange a visit/telephone conversation please call Katie Wileman (Headteacher) via the school office. We look forward to meeting you at, what is, an exciting time to join Grassmoor Primary School.The Clerk to Governors role will be paid at Grade 4 with an hourly rate of £12.85 per hour.Provisional Interview Date: 11 December 2025<ul></ul>

School Business Officer

We are recruiting for a Capital Projects Manager to deal with management of the delivery of Capital Projects and Maintenance Programmes across the authority, ensuring that they are delivered on time and within the budget and Council’s capital and procurement strategies. To provide project management and building surveying services across a spectrum of property types across the authority for Education, Housing, Corporate and Heritage buildings: new works, alterations, adaptations and extensions (ensuring they meet client expectations and requirements, are delivered on time and in budget) and to monitor and inform on compliance with relevant statutory requirements, planning and building regulations, meet latest guidelines on energy efficiency and sustainability.Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours.Ensure all projects are managed and delivered to the satisfaction of users and all stakeholders are kept informed of progress and completing completed within budget and on time. This may include a disciplined use of PM reporting tools, reports and procedures and associated property management systems. To provide building construction advice and carry out feasibility studies for corporate and educational clients on proposals for new buildings and works, giving accurate costings and timescales.Provide professional technical advice and undertake work for capital schemes, minor works and improvements and annual maintenance programmes, private client’s projects, access and security works, and assist in the formulation of Capital and Minor Works programmes and Building Repair and Maintenance Programme priorities.Deliver to an excellent standard of design, with appropriately tested and validated innovative solutions that need to be incorporated into all projects.Participate in multi-functional team working on directorate issues as required to contribute to the successful delivery of project objectives. Set up, manage, and lead multi-disciplinary and multi-agency project teams for each project where necessary, ensuring that projects are delivered effectively on time and within budget.At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.If you would like to have an informal discussion with the recruiting manager, please e-mail Robert Banks on <a href="mailto:robert.banks@medway.gov.uk" target="_blank">robert.banks@medway.gov.uk</a>.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. We are seeking a Capital Projects Manager to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Capital Projects Manager 

An exciting opportunity has arisen for a Family Solutions Practitioner with a specific focus on families who have No recourse to public funds or are at risk of homelessness.Family Solutions work holistically with families with multiple and complex needs and children to enable them to see their strengths and build upon these to make positive changes to their lives. The Family Solutions Practitioner – NRPF Lead works closely with families where there are issues of no recourse to public funds or concerns of families being homeless, to build strong relationships based on respect and positive regards. The role provides both practical and specialist advice to the family where issues of no recourse to public funds or homelessness are prevalent as well as acting as a lead co-ordinator for any additional support services. The Family Solutions Practitioner will undertake assessments with the family and/or formulate a plan of intervention with the support of relevant partner agencies which will give the child and their family every opportunity to address the identified difficulties with a positive outcome. The family solutions practitioner will be based within Broadside in the First Response team.For an insight into what Family Solutions has to offer, please view this<a href="https://www.youtube.com/watch?v=Hk7j69Krc0c" target="_blank"> video</a> .<h4>About You:</h4><ul><li>You will hold a recognised Level 4 or equivalent qualification and have professional work background relevant to the job you are applying for such as early years/family support/youth work/health/education </li><li>Be passionate about changing outcomes for children and young people </li><li>Have good communication skills to engage children and young people and their families </li><li>Have the ability to maintain accurate and update records in line with GDPR and legislations effective case management. </li><li>You will be respectful and able to build positive relationships in all aspects of the role </li><li>Have knowledge of safeguarding and relevant legislation </li><li>Experience of working in a multi agency environment </li><li>It is preferable that you hold a full driving licence and have access to a vehicle for work purposes.</li></ul><h4> </h4><h4>In return we offer you:</h4><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications </li><li>Flexible working scheme </li><li>Travel plan discounts </li><li>MedPay – opportunity for pay progression </li><li>Access to CAREFIRST advice &amp; counselling service </li><li>Employee discount scheme for national and local retailers </li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></li></ul><h4> </h4><h4>Career Progression Framework</h4>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels:Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.Family Solutions are seeking a Family Solutions Practitioner to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.For an informal conversation about this role, please contact Nikki Lloyd, Service Manager on 07736924078 or Team managers Lisa Kelly on 07800509316This post is subject to an enhanced children's DBS<h4>Our Organisation</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. <h4>Important Information</h4>Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment Statement Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing dateIf you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





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Family Solutions Practitioner- NRPF Lead

An opportunity has arisen for an experienced administrative Business Support Officer in the Children in Care Team. This vacancy is a full-time role (37 hours per week). The successful applicant will provide support to social workers in the Children in Care Team which are based in the Medway Council office at Broadside Chatham. Duties will involve minuting meetings, finance, Health &amp; Safety, panels, requesting passports, birth certificates and any adhoc duties.<ul><li>It is essential that applicants have experience in minuting meetings and have financial experience as this role involves processing payments for the Children in Care Team. </li><li>The role will also include inputting data into the Council’s information systems.</li><li>You will administer processes and procedures using available equipment and ICT packages to meet organisational standards and requirements.</li><li>You will be required to answer telephone calls which will be of a sensitive nature and offer some flexibility in terms of supporting some of the duties of other business support staff during periods of absence or high volumes of work.</li></ul> The Children in Care Team are seeking a Business Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. <h4>Our organisation:</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4>Important Information-</h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.





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Business Support Officer - Children in Care

Medway Council Landlord Services owns and manages around 3000 homes in the Medway area. We aim to provide excellent services to tenants.We are a high performing customer focussed service. Our performance is excellent when compared with other similar housing organisations.We are currently recruiting for a Tenancy Management Assistant on a permanent contract to work within the busy Tenancy Team. We are looking for an experienced, dynamic, and highly motivated person with housing management experience to join our Tenancy Team and help us continue to provide excellent services to our customers. Main duties include: <ul><li>Manage the Council’s garage stock. This includes managing the waiting list, the allocation, lettings of garage tenancies and inspections of garages.</li><li>Manage the Mutual Exchange process from the application stage to arranging the sign-up for the Tenancy Management Officer.</li><li>To receive and respond to telephone calls on the Tenant Services duty phone line and to lead on monitoring the generic team inbox and to answer general enquiries or to signpost emails to the correct sections within the Council.</li><li>To provide an admin support to the Tenancy Management Team including bulk emails, mail-outs, and bulk text message campaigns.</li><li>To manage the Tenancy Team’s void process responsibilities daily to ensure that all information is current and correct and to assist the Tenancy Management Officer, to ensure all vacant properties are tenanted as quickly as possible to minimise void rent loss. This will include the preparation of the sign-up documents, updating the Housing Management System following the sign-up and the uploading of CORE forms.</li><li>To monitor and maintain the gas no access list and provide administrative tasks for the preparation of letters and paperwork for court.</li><li>To assist the Tenancy Management Officer in the completion of Estate Inspection paperwork and any follow-up correspondence.</li><li>To maintain good record keeping on the Housing Management system and to ensure that the Team’s scanning is kept up to date.</li></ul>You must be able to demonstrate<ul><li>Experience of working in a social housing management environment, ideally within a local authority environment.</li><li>Great customer service skills</li><li>A basic knowledge of tenancy management law and good practise</li><li>A current driving license and daily access to a vehicle.</li><li>A commitment to teamwork, and to providing excellent customer services</li><li>Able to prioritise and manage your own workload and meet competing deadlines.</li></ul>We are seeking a Tenancy Management Assistant to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. If you would like to have an informal discussion before applying, please call Sarah Thompson on 01634 333344 or by emailing <a href="mailto:sarah.thompson@medway.gov.uk" target="_blank">sarah.thompson@medway.gov.uk</a>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Tenancy Management Assistant

Can you help us deliver fantastic campaigns that make a difference to Medway residents, stakeholders and the local community? We are looking for a talented Marketing Officer to join our busy and expanding Communications and Marketing Team.Your role will focus on implementing a range of marketing and communications campaigns and initiatives that will promote the work of Medway Council’s Regeneration, Culture and Environment (RCE) Directorate. This will include supporting on a number of portfolios within this Directorate, which could include Regeneration, Town Centres, Heritage, Business and Local Economy, Sport, Frontline Services and other areas. You will have a passion for public-sector communications, confident in engaging with residents, stakeholders, and the community every day to achieve specific service and policy objectives in-line with the council’s brand guidelines. You will have experience in managing a busy workload, able to adapt to deliver against proactive and reactive communications and marketing requirements for the RCE Directorate. Supporting the Marketing Manager, you will run community-focused communications and marketing activities including developing engaging materials and approaches, supporting, organising and promoting engagement activities, consultations and events, and developing relationships with external organisations and groups. Good time management and admin skills are a must!The successful candidate will have experience working on multichannel projects and campaigns using BTL and ATL marketing channels. You will contribute to the development of a strategic marketing communications plan to deliver against key corporate objectives across the RCE portfolios.An excellent copywriter, we’re looking for someone with experience in creating content for video, social media, print, reporting and other communications. You will help provide ideas and content for the council’s Medway Matters magazine, which reaches all households in Medway.Good communication skills are also key as you will liaise with team members, clients, agencies and members.The role would suit someone with a keen interest working in public sector communications. Experience is desired but not essential. You will have a relevant degree, while having the creative spark to deliver fantastic results.You will be supported by your Marketing Team, working closely with your Marketing Manager to help you settle into your new role and help you deliver outstanding campaigns and communications against your portfolio priorities. We are seeking a Marketing Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. If you would like to have an informal discussion with the recruiting manager, please e-mail Kevin Smith on <a href="mailto:kevin.smith@medway.gov.uk" target="_blank">kevin.smith@medway.gov.uk</a> Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Marketing Officer

Title: Senior Design &amp; Technical ManagerContract: Permanent, Full-TimeHours: 37.5 hours per weekSalary: £81,529 to £91,121 per annum depending on experienceGrade: 12Reporting Office: Stratford, LondonWorking Location: South East London based sitesPersona: Site Based Worker: Contractual hours to be worked from allocated sites, with ad hoc office attendance as required<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHA89OXX3mrMa4v4uukrjrzBbYxyqOHvQdP1tdee2BKBseLXwZeEVfGnNNJcRs3vtHg" target="_blank">Role Profile - Senior Design &amp; Technical Manager.pdf</a> Closing date for completed applications: 4th December 2025 at 11 PMInterviews will tentatively be conducted on 13th December 2025.<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:Excellent pension plan (up to 5% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join the Design &amp; Technical Team at L&amp;Q!At L&amp;Q, we are committed to delivering high-quality homes and ensuring our developments meet the highest standards of design, technical excellence, and customer satisfaction. As a Senior Design &amp; Technical Manager, you will play a leading role in guiding multiple projects from inception through to post-completion, providing expert technical oversight and driving high-quality, cost-effective design solutions across the portfolio.<ul><li>Do you have a proven track record of managing design and technical functions within residential construction?</li><li>Are you confident leading teams, influencing stakeholders, and driving high-performing project delivery from the earliest design stages onwards?</li></ul>If this sounds like you, we’d love to see your expertise in action at L&amp;Q!Your Impact in the Role:<ul><li>Team Leadership &amp; Development: Lead, motivate, and manage the Design &amp; Technical team, ensuring high performance, excellent customer service, and alignment with L&amp;Q’s values. Support staff development, manage performance, and recognise excellence.</li><li>Design Management &amp; Delivery: Oversee design activities from scheme inception to project handover, ensuring cost-effective and deliverable solutions. Coordinate design work, advise on build considerations, and support first-stage design development.</li><li>Strategic Project Oversight: Manage multiple projects to meet L&amp;Q objectives, key performance indicators, and targets relating to cost, quality, and time. Contribute to strategic innovation across the directorate and wider business.</li><li>Internal Collaboration: Work closely with Land, Commercial, Construction, and Site teams to ensure design effectiveness, support due diligence, commission reports, and identify alternative design solutions where needed.</li><li>External Stakeholder Engagement: Develop and maintain strong relationships with consultants, contractors, and third-party partners. Positively represent L&amp;Q in external forums, working groups, and speaking engagements.</li><li>Financial &amp; Contract Management: Set, agree, and control budgets within the design function. Manage procurement and tendering of design-related services. </li></ul>What you'll bring:<ul><li>Design &amp; Technical Expertise: Strong analytical, design, technical and commercial skills, with excellent attention to detail and understanding of project constraints.</li><li>Leadership Experience: Proven ability to lead, motivate, inspire and manage staff to achieve demanding objectives.</li><li>Stakeholder &amp; Communication Skills: Strong collaboration, negotiation, influencing, presentation, and networking capabilities.</li><li>Project Coordination Skills: Ability to multitask, manage deadlines, and coordinate activities across multiple live projects.</li><li>Digital &amp; Commercial Acumen: Proficiency in MS Office and MS Project/Asta, with strong financial and commercial awareness including contract and risk management.</li><li>Professional Qualifications: A post-degree qualification in a relevant design discipline, with accreditation or progress toward CIOB, RIBA, or an equivalent body.</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!





<ul></ul>

London and Quadrant Housing Trust

Senior Design & Technical Manager

Title: Electrical Lead Operative (Qualified Supervisor)Contract Type: Permanent, Full time, 35 hoursSalary: £40,000 per annum dependant on experience PLUS extra £3,000 market place supplementGrade: 6Reporting Office: Manchester, TraffordPersona: Mobile/Field Based Worker - contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as requiredClosing Date: Thursday 4th December at 11pmInterview Dates: 17th December at our office in StretfordEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHATQNbJ2AB0yz0Yeq/K4SoDI51lUAys/hsLBzsbV1B15Pm5tcXO20Us5iEP+RBexUT" target="_blank">Electrical Lead Operative - Role Profile.doc</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Join our Maintenance Team at L&amp;Q:L&amp;Q are looking for an experienced Electrician to take on this exciting new hybrid role within our in-house maintenance team working out of various locations covering the Northwest and the surrounding areas (further information at interview or upon request).This is a rewarding and exciting opportunity to make a difference to our residents’ life and lead the way in delivering a customer centred service. Our Electricians are responsible for ensuring that all they do is with our residents’ satisfaction and best interests in mind.You will work alongside the current Electricians with a day to day run list of jobs, dealing with all aspects of electrical maintenance within our properties. Including CCU upgrades, fault finding, accessory changes, electrical testing as required and ensuring our homes are safe, compliant, and habitable. The focus will be on high quality work, outstanding customer service and a right first-time attitude.As lead electrician, you will have additional duties serving as a ‘Qualified Supervisor’, registered with a CPS scheme (NICEIC). As such, you will be given the required time to enable you to carry out these additional tasks alongside your daily jobs.The lead electrician will have fundamental responsibility to ensure the quality &amp; compliance of the day-to-day work of the business, to negate so far as is reasonably practicable, the risk of damage to L&amp;Q property. They will be responsible for ensuring electrical installation work carried out by the local in-house electrical team is compliant. The lead will ensure that results of inspection and testing are properly recorded on the appropriate prescribed forms of certification reporting and reviews and confirms the results for acceptability, as well as report notifiable works to Building Control.As an L&amp;Q employee you will ensure that you demonstrate our values (People, Impact, Inclusion, Responsibility and Passion) consistently.We are focused on meeting targets, both financial and customer related working to time frames and making sure that jobs per day are completed on time and within cost. The team must have a firm knowledge and be ability to actively contribute to ensuring that the Direct Maintenance team’s KPIs are meet.Your impact in the role:We are looking for experienced individuals, ideally with ‘QS’ experience (but guidance will be given, if not), with a good working knowledge within the building and/or housing environment, particularly within social housing or local authority, with experience of working within domestic and light commercial electrical roles.You will have a gained good electrical knowledge, understanding and experience of inspection &amp; testing of electrical installations, including good ability to fault find and identify dangers. Be able to undertake repairs and achieve ‘first time fixes’ to ensure services are maintained.Have a good working knowledge of BS7671:2018 (and previous editions), as well as other electrical standards.You will have the ability to self-manage and work in a pressured environment under strict time constraints, and a have excellent customer service with proven track record in delivering service to internal and external customers.As well as a customer service focus candidate will have a good understanding of the Health and Safety requirements and will act with resident safety in mind.To be considered for the role, the ideal candidate will hold qualifications within the following required areas:<ul><li>NVQ Level 3 Electrotechnical Apprenticeship, or equivalent older craft qualification, inc End Point Assessment (AM2) (Table A4.8)</li><li>Level 3 Award in the Requirements for Electrical Installations BS 7671:2018 (Table A4.9)</li><li>Level3 Inspection &amp; Testing- Initial verification (Table A4.10)</li><li>Level 3 Inspection &amp; Testing- Periodic Inspection (Table A4.11)</li><li>At least 2 years’ evidence of responsibility for the technical standard of Electrotechnical work and evidence of ongoing Continuing Professional Development. (Following formal qualification).</li><li>Must have own hand tools (larger tools and specialist equipment will be arranged if needed)</li></ul>Source - Qualifying certification/documentation and tables details for discipline area can be found at <a href="https://electrical.theiet.org/media/4k4bw244/eas-qualifications-guide-october-2024.pdf" target="_blank">https://electrical.theiet.org/media/4k4bw244/eas-qualifications-guide-october-2024.pdf</a>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more.At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!<ul></ul>

Electrical Lead Operative (Qualified Supervisor) 7307

Title: Senior Lettings Associate x2Contract Type: Fixed Term 12 months, Full Time, 35 hoursSalary: £40,000 per annum (London weighted salary) plus commission and Essential Car User (ECU) Allowance*Grade: 7Reporting Office: London, Stratford, E15Working Location: West Ham Lane, E15Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 1st December 2025 - 23:00Interview Dates: To be held on a date to be confirmed Please click here for the role profile <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAT4OBj8mrREncpIjJ35D9CAwHlTfdS1IbIgiQmIUjHCBHDHs6BYcviQXRIZTProEV" target="_blank">Senior Lettings Associate.pdf</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Lettings Team at L&amp;Q:Are you passionate about delivering excellent customer service and leading a high-performing team? We’re looking for a Senior Lettings Associate to play a key role in letting homes and supporting our mission to provide high quality, affordable housing across London.As a Senior Lettings Associate, you’ll take direct responsibility for letting homes, ensuring properties are marketed, reserved, and let in line with organisational targets and procedures. You’ll lead and develop a team of Lettings Associates, act as the escalation point for complex cases, and help us achieve our lettings and customer satisfaction KPIs.You’ll report to the Lettings Team Manager and work closely with colleagues in Marketing, Property Management, and Tenancy Progression, as well as external partners.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li> Take direct responsibility for letting homes, maximising reservations and ensuring applicants meet eligibility criteria.</li><li>Lead, support, and develop a team of Lettings Associates, including coaching, mentoring, and performance reviews.</li><li>Oversee the delivery of excellent customer service and achievement of lettings KPIs.</li><li>Manage complex or escalated cases, acting as the senior contact for challenging situations.</li><li>Liaise with internal teams and external stakeholders to ensure smooth lettings processes.</li><li>Ensure compliance with governance, statutory, and regulatory requirements.</li><li>Monitor and report on team performance, identifying areas for improvement and implementing solutions.</li></ul>What you'll bring:<ul><li>In-depth knowledge of tenancy legislation and the UK letting market.</li><li>Proven experience in team leadership or supervision within a lettings or property environment.</li><li>Exceptional communication and stakeholder management skills, with ability to build and maintain strong relationships and handle complex cases.</li><li>Outstanding organisational skills, with proven success in achieving targets in a fast-paced, customer-focused commercial environment</li><li>Proficiency in MS Office applications and relevant lettings/CRM systems.</li><li>ARLA qualifications (desirable).</li></ul>As the role will require you to undertake regular on-site viewings both in London and outside London it is essential that you hold a full drivinglicence and have access to a vehicle that is insured for Business Use.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ 





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Senior Lettings Associate - 7308 x 2

Title: Lettings Associate x2Contract Type: Fixed Term 12 months, Full Time, 35 hoursSalary: £32,881 per annum to £36,069 per annum (London weighted salary) plus commission and Essential Car User (ECU) Allowance*Grade: 6Reporting Office: London, Stratford, E15Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 1st December 2025 - 23:00Interview Dates: on a date to be confirmedPlease click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAahlUyOX8bOwgRTVKKysSsiVJQetviAGxtZU4Uug/34yLQTk5XoAeo7E7ZnK1+BGc" target="_blank">Lettings Associate.pdf</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Lettings Team at L&amp;Q:Are you passionate about delivering excellent customer service and helping people find their new home? We’re looking for two Lettings Associates to join our team and play a key role in letting Intermediate Market Rent, Rent to Buy and London Living Rent homes and supporting our mission to provide high quality, affordable housing.As a Lettings Associate, you’ll manage applications, support customers through the lettings process, and help maximise reservations across our portfolio. You’ll work closely with Senior Lettings Associates, the Lettings Team Manager, and colleagues in Marketing, Property Management, and Tenancy Progression. If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Manage and maintain applications databases for various rental schemes.</li><li>Maximise reservations and secure tenants who meet eligibility criteria.</li><li>Deliver excellent customer service, acting as the main contact for potential tenants.</li><li>Guide customers through the lettings process from enquiry to occupation.</li><li>Liaise with internal teams and external stakeholders to ensure smooth lettings processes.</li><li>Ensure compliance with policies, procedures, and regulatory requirements.</li><li>Maintain accurate records and oversee payment processes.</li></ul>What you'll bring:<ul><li>Demonstrable knowledge of assured shorthold tenancy legislation and the UK letting market.</li><li>Exceptional communication skills, both written and verbal</li><li>Excellent organisational skills, with proven success in delivering objectives in a fast-paced, customer-focused commercial environment.</li><li>Proficiency in MS Office applications.</li><li>Highly developed relationship, client, or stakeholder management skills.</li><li>ARLA qualifications (desirable).</li></ul>As the role will require you to undertake regular on-site viewings on a weekly basis both in London and outside London it is essential that you hold a full driving licence and have access to a vehicle that is insured for Business Use.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ





<ul></ul>

Lettings Associate- 7303 x2

Title: Service Desk Analyst Contract Type: 12-month Fixed-Term Contract , Full-Time 35 hoursSalary: £31,000 per annum Grade: 6Reporting Office: Manchester, Trafford Persona: Office Worker with one day a week working from home *Contractual hours to be worked from reporting office Working Pattern: Shifts range from 08:00-16:00/ 08:30-16:30/ 09:00-17:00 Closing Date: 30th November 2025Interview Dates: First stage 4th December 2025 &amp; 2nd stage 11th December 2025 *Please note that in person interviews will be held for at least one of the interview stages for this role. Please click here for the role profile <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAO24XgUZR375UqgUVtwSo0+cLYEEuyHc9CvrOlV87Gt2EzcSk9ilDbcD0gd0BuuYE" target="_blank">Service Desk Analyst Role Profile.docx</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Team at L&amp;Q:A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&amp;Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&amp;Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who’s focus it is to provide exceptional service to all customers, internal and external to the business. If this sounds like you, we would love for you to apply!Your impact in the role:The Service Desk Analyst will: <ul><li>Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. </li><li>Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged.</li><li>Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar).</li><li>Escalate when required for technical, 3rd party &amp;/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner.</li><li>Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills.</li><li>Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. </li><li>Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. </li></ul>What you'll bring:<ul><li>Previous Service Desk/Help Desk Experience</li><li>ITIL Foundation Level knowledge or Higher (desirable)</li><li>Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD,</li><li>Mobile support for iOS/Android OS mobile devices</li><li>Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.</li><li>Hands on knowledge of telephony, including mobile devices and within Microsoft Tea</li><li>Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas.</li><li>Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds.</li><li>Excellent problem-solving skills, with a focus on providing exceptional customer service. </li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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1,447 Jobs