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Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.

What is the job role?

An exciting opportunity has arisen to join our Adult Social Care Intake Team as a Community Case Worker.

The Intake Team is the first point of contact for referrals into adult social care. We work in a fast-paced, responsive environment where no two days are the same. Our team plays a vital role in supporting individuals during times of crisis, triaging safeguarding concerns, and signposting residents to appropriate services.

Whilst the intake team will be your host team and where you will work predominantly, Adult Services operates a flexible workforce model to ensure we can respond to the needs of our residents. As a result, colleagues may be required to work across different teams, service areas and specialisms in line with service demand and operational requirements. This approach supports high-quality service delivery while offering opportunities to develop new skills, gain wider experience and build a rewarding career across Adult Services.

This is a varied and rewarding role that offers an excellent opportunity for those looking to gain a wealth of experience in adult social care. You’ll develop a strong understanding of the services we provide and make a real difference in the lives of Coventry residents.

If you’re passionate about helping others, thrive in a busy team, and want to be part of a service that truly supports its community, we’d love to hear from you. Our team consists of social workers and community case workers. We are based on floor 9 Friargate, offer hybrid working and office-based Mondays and Tuesdays.

We have two permanent community case worker positions available.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We are seeking two motivated and compassionate individuals who thrive in a fast-paced environment and are ready to take on a rewarding challenge. As a key member of our Adult Social Care Intake Team, you will need to be self-driven, resilient under pressure, and committed to delivering high-quality support to Coventry residents.

In this role, you will engage with individuals through face-to-face contact, telephone conversations, and collaborative work with a range of professionals—including the police, housing services, healthcare practitioners, and voluntary organisations. You will be responsible for assessing risk, developing personalised support plans, and ensuring the delivery of cost-effective care solutions.

As a Community Case Worker, you will adopt a strengths-based approach to decision-making, promoting independence and wellbeing through tailored care planning. You will also provide signposting to local services and consider the needs of informal carers. A good understanding of the adult social care system and a proactive, problem-solving mindset will be essential in achieving positive outcomes for those you support.

In return, we offer excellent training, full induction plan, varied and fulfilling role where your contributions will help shape and improve the lives of our community. You will be supported by a collaborative team and have the opportunity to work closely with key stakeholders. This is your chance to make a lasting impact and be an integral part of a forward-thinking and supportive team.

If you would like further information about this role, please contact either Leanne.Tipple@coventry.gov.uk or Natalie.steed@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Interview date(s): week commencing 17th August

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies