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The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulation including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.

The Local Housing Manager will manage a team of Generic Housing Officers to provide housing services to our tenants including general Tenancy Management, ASB Management, effective Void Management (including decants when needed) to minimise void turnaround times and Income management including basic budgeting and benefit advice.

The role will need to work closely with other peers across the Directorate, other agencies and stakeholders to ensure that we provide effective joined up Housing Services to our tenants with customers at the heart of the service and ensuring value for money.

The successful applicant will bring knowledge and experience of social housing law and provision of generic housing management services with a focus on good customer service. Creating accurate and relevant notes of conversations and reasons for actions or non-actions that need to be understandable to others and relied on for Court Action.
To work closely with the Senior Housing Manager to manage the service through performance management, data analysis and resource deployment, anticipating peaks and troughs in demand and making use of feedback from complaints and tenant engagement events to improve outcomes for tenants.



Skills:

• To have substantial Housing Management experience working for a social housing provider.
• To be passionate about and have proven experience of providing excellent customer service
• Experienced in managing and coordinating multiple priorities, demonstrating excellent decision-making skills and good judgement at all times
• Extensive and adaptable IT skills including the Microsoft 365 package (Word, Excel, PowerPoint, Teams etc)
• Excellent written and verbal communication skills and the ability to absorb and interpret complex information
• Resilient with strong emotional intelligence
• Strong numeracy and excellent written skills
• Political skills and discretion for working with elected members (desirable)
• Excellent communication skills with the ability to adapt flexibly to a wide variety of audiences for a range of purposes
• Experience of dealing with GDPR and Data Protection issues, with the ability to support others in developing an understanding while minimising risk and assuring compliance
• Experience of managing HR issues, including absence and performance management, taking disciplinary action where needed with the support of HR (desirable)
• A good understanding of the principles of effective tenancy management and the importance that good data management has to regulatory compliance and ongoing service improvement
• Ability to deliver training and present complex/challenging information and feedback to teams in a confident and assured manner (desirable)
• To have a full driving licence and access to a car
• Educated to degree level or equivalent (desirable)
• Housing or Management Qualification (desirable)
• Evidence of commitment to own continuing personal and professional development