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Trade Supervisor – Electrical – Lead High‑Quality Repairs and Support Our Frontline Teams

Are you an experienced electrical professional with strong leadership skills and a passion for delivering excellent customer service? As a Trade Supervisor – Electrical at Peabody, you’ll support the smooth delivery of our responsive repairs service across a wide geographical area. You’ll lead operatives, drive first‑time‑fix performance and ensure all electrical works are delivered safely, efficiently and to a high standard.

This is a hands‑on supervisory role where your technical expertise, organisation and customer‑focused approach will help improve service delivery for residents while supporting and developing frontline teams.

What you’ll do

• Lead and support operatives to deliver safe, high‑quality electrical repairs and maintenance services
• Drive first‑time‑fix performance through effective planning, resource management and materials control
• Review incoming and completed works daily, providing technical oversight and guidance
• Ensure all repairs are completed in line with current regulations, Health & Safety requirements and company standards
• Update PDA devices and systems with job progress, schedules, images and relevant information
• Work with managers and operatives to set targets, KPIs and continuous improvement plans
• Support complaint investigations and implement lessons learned to improve customer outcomes
• Work closely with planners, contractors and supply‑chain partners to maximise service performance
• Carry out desktop post‑inspections and quality reviews of completed work
• Promote a positive culture of customer service, compliance, safety and teamwork

What you’ll need

• Electrical City & Guilds, NVQ or equivalent trade qualification (or relevant experience with strong references)
• SSSTS or IOSH qualification
• Asbestos Awareness training
• Experience working within a domestic repairs and maintenance environment
• Strong understanding of electrical repairs, maintenance and compliance requirements
• Experience supervising or supporting frontline operatives
• Knowledge of Schedule of Rates and responsive repairs operations
• Experience managing van stock and materials efficiently
• Strong IT skills, including the use of PDA/mobile working technology
• Excellent planning, organisational and communication skills
• Knowledge of the London area
• Full UK driving licence

Who you are

You will be:

• Organised, proactive and able to work under pressure
• Committed to delivering excellent customer service
• Confident analysing reports and performance data to drive improvement
• Able to investigate issues and identify practical solutions
• Professional, discreet and able to maintain confidentiality
• A strong communicator who can build positive working relationships
• Detail‑focused and committed to delivering quality workmanship
• Flexible and willing to support operational requirements when needed
• Able to work independently and as part of a wider team

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We’re committed to supporting our teams with the training, tools and leadership they need to deliver outstanding services to residents.

What We Offer

• 25 days annual leave, plus bank holidays
• Two paid volunteering days each year
• Flexible benefits scheme and employee discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution

Please read before applying

This role involves supervising electrical repairs and maintenance activities across a busy responsive repairs service. You’ll be expected to support operational teams, monitor quality, drive performance and ensure compliance with all relevant regulations and company standards.

Occasional evening and weekend working may be required to support service delivery.

If this sounds like the right role for you and you’d love to be part of Peabody, we’d like to hear from you.

Got questions? Reach out to George Murphy, Talent Specialist, at george.murphy@peabody.org.uk

We reserve the right to close this advert early should we receive enough applications.