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We are recruiting a Childcare Deputy Leader at Caerphilly County Borough Council. Working hours: 32 Contract Type: Part Time, Fixed Term until 31st March 2026, Term Time Only (39 weeks) Location: Various Locations within the BoroughTeam: Early Years Service This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £21,753 - £23,597 and offer access to training and development opportunities. Join Our Team as a Childcare Deputy Leader!Location: Flying Start Childcare, Caerphilly BoroughContract: Fixed Term (32 hours/week) until 31st March 2026 – with potential for extension depending on continued fundingStart Date: As soon as possibleAre you ready to take the next step in your childcare career? We’re looking for a dedicated and enthusiastic Childcare Deputy Leader to join our vibrant Flying Start Childcare team. This is a fantastic opportunity to make a real difference in the lives of children and families across our community.What You’ll Be Doing:Supporting the delivery of high-quality childcare in line with Flying Start guidance, CIW standards, and childcare regulations.Acting as the Deputy Safeguarding Designate, ensuring a safe and nurturing environment for all children.Leading the setting in the absence of the Childcare Leader, ensuring smooth day-to-day operations.Championing inclusive practices and supporting children with emerging or additional needs and taking the role of Inclusion Lead.Building strong relationships with parents/carers and working collaboratively with multi-agency partners.Assisting with monitoring, evaluation, and reporting to ensure the continued success of our Flying Start provision.Where You’ll Work:You’ll be primarily based in one of our Flying Start settings, but flexibility is key – you may be asked to support other settings across the Caerphilly Borough when needed.For the role, we ask that you have: <ul><li>A CACHE Level 3 Diploma Early Years and Childcare qualification or equivalent relevant qualification.</li><li>At least 2 years post-qualification experience of working with children aged under 4 years, in a childcare provision.</li><li>A passion for early years and a commitment to inclusive, high-quality care.</li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Fiona Santos on 07810 438505 or email <a href="mailto:santof@caerphilly.gov.uk" target="_blank">santof@caerphilly.gov.uk</a> / Laura Chislett on 07927 590959 or email <a href="mailto:chisll@caerphilly.gov.uk" target="_blank">chisll@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.This post has been identified as requiring the ability to learn Welsh once in post to support service needs. Necessary support and training will be provided to the successful candidate in order to achieve this.





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Caerphilly County Borough Council

Childcare Deputy Leader

6 Month Fixed Term Contract or Secondment Opportunity for LBE staffWould you like to play a crucial role in the largest property licensing scheme in West London?Ealing Council has one of the largest property licensing schemes in London. As well as Mandatory HMO Licensing we have boroughwide Additional HMO Licensing and Selective Licensing in 15 of our 24 wards. We forecast that potentially over 40,000 properties are licensable, which is over two thirds of the private rented sector in our borough.As part of the significant opportunity these schemes present to the Council to tackle poor housing conditions and improve our private rented sector, this role will lead and take responsibility for the success of our proactive enforcement teams in achieving these objectives.The Property Licensing Manager will have oversight of several teams within the service, including the enforcement teams and investigation team to ensure they are co-ordinated and well managed.The Property Licensing Manager will:<ul><li>Ensure that the operation of the Council’s property licensing schemes meet the applicable requirements of the Housing Act 2004 and related legislation</li><li>Ensure the property licensing schemes achieve their objectives</li><li>Develop and support officers in property licensing teams</li></ul>You will be supported by enforcement team leaders and officers with significant experience, as well as peers in inspection teams, the processing team and the Head of Service.This is an excellent opportunity for the right candidate to take responsibility for this function and to work with their teams to establish enforcement approaches which promote the opportunities the scheme presents and realise the potential benefits for our communities.The Property Licensing Manager is also responsible for management, supervision, direction &amp; development of enforcement officers and will be committed to the support, training and professional development of all staff.The ideal candidate will be a fully qualified Environmental Health Officer with significant experience of property licensing and experience of managing teams, but candidates with other fully equivalent qualifications and the relevant professional experience will be considered.Essential knowledge, skills and experience necessary for this role include:<ul><li>Experience of managing teams of multi-disciplinary officers</li><li>Comprehensive knowledge and understanding of all legislation applicable to property licensing</li><li>Ability to communicate effectively with a wide range of internal and external stakeholders including residents, officers across the Council and with our councillors</li></ul>Desirable experience includes:<ul><li>Experience of all stages of applicable enforcement actions including civil penalties</li><li>Experience of tribunal processes and appeal management</li><li>Experience of using Metastreet software</li></ul>If you are committed to making a positive difference to the lives of our residents and working with our landlords we’d be delighted to hear from you.You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.We’ve tried to make this website as accessible as possible. You can use the accessibility widget on the right-hand side to make it more accessible to you and your needs.Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.Please note all applications will be determined on merit.For an informal discussion about this opportunity please contact Charlotte Ward, Head of Private Sector Housing, by email to <a href="mailto:wardc@ealing.gov.uk" target="_blank">wardc@ealing.gov.uk</a>.Advice for applicants:<ul><li>Our HR processes demand you produce copies of any qualifications or certificates which you detail in your application so please ensure you have these certificates in your possession</li></ul>External applicants will be offered a fixed-term contract and existing Ealing council employees will be offered the opportunity of a secondment. LBE employees must ensure a secondment release form is signed by their line manager before applying and emailed to <a href="mailto:Recruitment@ealing.gov.uk" target="_blank">Recruitment@ealing.gov.uk</a>by the application closing date.Closing date: 3 November 2025<a href="https://www.ealing.gov.uk/download/downloads/id/21121/property_licensing_manager_role_profile.pdf" target="_blank">Role profile</a><a href="https://www.ealing.gov.uk/download/downloads/id/18284/secondment_agreement_by_line_manager.pdf" target="_blank">Secondment release form</a>TO APPLY FOR THIS ROLE, PLEASE RETURN TO THE <a href="https://jobs.ealing.gov.uk/ealing-council-filter/" target="_blank">EAING COUNCIL VACANCY</a> SEARCH PAGE AND CLICK ON ‘APPLY ONLINE’ IN THE RELEVANT JOB SUMMARY BOX.<ul></ul>

London Borough of Ealing

Property Licensing Manager

We are recruiting a Senior Engineer (Highways) at Caerphilly County Borough Council. Working hours: 37 Contract Type: Permanent, Full Time Location: Penallta House / Home working / Working hours can be split between home and office depending on specific task requirements.Team: Highway Engineering This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £42,839 - £46,142 and offer access to training and development opportunities. We are seeking a technically skilled and motivated Senior Engineer to join Caerphilly County Borough Council’s Engineering Projects Group (EPG).You will lead the design, contract management, and site supervision of infrastructure schemes including junction and highway improvements, road safety schemes, safe routes, active travel, carparks and sustainable drainage (SuDS).The role involves deputising for the Principal Engineer, mentoring staff, ensuring compliance with CDM regulations, and driving innovation in sustainable design. Working closely with internal teams and external partners, you’ll play a key role in delivering high-quality, cost-effective solutions.This is an excellent opportunity to shape service delivery and develop your career within a forward-thinking and environmentally conscious team.For the role, we ask that you have: <ul><li>Relevant Level 4, 5 or 6 qualification on the Credit and Qualifications Framework for Wales.</li><li>Ability to make sound technical decisions on complex problems and to do so within an acceptable timescale and agreed project parameters.</li><li>Experienced in working in a business culture of competition and meeting performance targets.</li><li>Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to undertake inspections, contract supervision and attend meetings.</li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Sarah Stook on 01443 866559 or email <a href="mailto:stooksj@caerphilly.gov.uk" target="_blank">stooksj@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.





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Senior Engineer (Highways)

We are recruiting a Childcare Assistant at Caerphilly County Borough Council. Working hours: 31 Contract Type: Part Time, Fixed Term until 31st March 2026, Term Time Only (39 weeks) Location: Various Locations within the BoroughTeam: Early Years Service This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £18,851 - £19,150 (Grade 4) / £19,455 - £20,737 (Grade 5) and offer access to training and development opportunities. Join Our Team as a Childcare Assistant!Location: Flying Start Childcare, Caerphilly BoroughContract: Fixed Term (31 hours/week) until 31st March 2026 – with potential for extension depending on continued fundingStart Date: As soon as possibleAre you ready to take the next step in your childcare career? We’re looking for 3 dedicated and enthusiastic Childcare Assistants to join our vibrant Flying Start Childcare team. This is a fantastic opportunity to make a real difference in the lives of children and families across our community.What You’ll Be Doing:Supporting the delivery of high-quality childcare in line with Flying Start guidance, CIW standards, and childcare regulations.Supporting the delivery of cover as required across the borough throughout our Flying Start programme.Championing inclusive practices and supporting children with emerging or additional needs. In particular we are looking for two Childcare Assistants who are interested in supporting specialist placements for children who need a higher level of support, and one Cover Assistant to support delivery borough wide.Building strong relationships with parents/carers and working collaboratively with multi-agency partners.Assisting with monitoring, evaluation, and reporting to ensure the continued success of our Flying Start provision.Where You’ll Work:You’ll be primarily based in one of our Flying Start settings, but flexibility is key and you will be asked to support other settings across the Caerphilly Borough including moving between morning and afternoon sessions to ensure ratio are met.For the role, we ask that you have: <ul><li>CACHE Level 2 or 3 Certificate in Early Years and Childcare qualification or similar relevant qualification.</li><li>Willingness to undertake further qualifications / continuing professional development training.</li><li>A passion for early years and a commitment to inclusive, high-quality care.</li><li>Full UK Category B driving licence and the use of a motor vehicle insured for business / work purposes to work at various settings across the borough. </li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Fiona Santos on 07810 438505 or email <a href="mailto:santof@caerphilly.gov.uk" target="_blank">santof@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.This post has been identified as requiring the ability to learn Welsh once in post to support service needs. Necessary support and training will be provided to the successful candidate in order to achieve this.





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Childcare Assistant

We are recruiting a Social Worker at Caerphilly County Borough Council. Working hours: 37 Contract Type: Full Time, Permanent Location: Graddfa House, Caerphilly Road, Ystrad MynachTeam: Hospital Discharge Team This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £39,152 - £41,771 and offer access to training and development opportunities. A Social Work opportunity has arisen within the Hospital Discharge Service of the Community Resource Team (CRT).We are a large multi-disciplinary team, working at pace to ensure timely, safe discharges for the residents of our community. The post holder will need to cover several hospitals both in Caerphilly and neighbouring Boroughs, and some experience of hospital discharge work would be an advantage.You will be part of a forward-thinking evolving team and will be supported by experienced colleagues and Management Team.For the role, we ask that you have: <ul><li>A Diploma / Degree in Social Work or predecessor qualification.</li><li>The ability to construct care plans to demonstrate the required outcomes, minimising risk and meeting individual need.</li><li>Experience of work within a hospital/community setting.</li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Joanne Milliken on 07920 152573 or email <a href="mailto:millij@caerphilly.gov.uk" target="_blank">millij@caerphilly.gov.uk</a> / Lauren Davies on 07709720914 or email <a href="mailto:daviel36@caerphilly.gov.uk" target="_blank">daviel36@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.You must possess a Diploma/Degree in Social Work or predecessor and be registered as a Social Worker with Social Care Wales (or able to transfer from another recognised body). The current registration requirements state that completion of the Consolidation of Practice qualification within your first 3 years of practice is mandatory (if you qualified after 1st April 2016). Failure to successfully complete this qualification will result in you being unable to renew your Social Work Registration or practice as a Social Worker.





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Social Worker

We are recruiting a Housing Advice Officer at Caerphilly County Borough Council. Working hours: 37 Contract Type: Full Time, Fixed Term until August 2027 Location: Penallta House / Home working / Working hours can be split between home and office depending on specific task requirements.Team: Housing Solutions - Housing Advice Centre This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £31,537 - £34,434 and offer access to training and development opportunities. We are looking to appoint a Housing Advice Officer to join our team.We are looking for someone who has excellent housing knowledge, excellent customer skills and is a team player. The ideal candidate will be resilient and have experience working in a busy environment. The ability to prioritise workload is key to this role.The post holder will be responsible for preventing homelessness and discharging the Council’s statutory duties towards homeless persons. The role ensures delivery of an accessible and comprehensive housing advice service to the general public. Working within the team, assisting the Senior Housing Advice Manager in the delivery of these services.For the role, we ask that you have: <ul><li>A relevant Level 4 qualification on the Credit and Qualifications Framework for Wales. For example, HNC in Housing.</li><li>Excellent written communication skills, including the ability to write letters and prepare case reports/interview notes.</li><li>Proven experience in social housing.</li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Sadie O'Connor on 01443 873552 or email <a href="mailto:oconns@caerphilly.gov.uk" target="_blank">oconns@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.





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Housing Advice Officer

We are recruiting a Cook in Charge at Caerphilly County Borough Council. Working hours: 22.50 Contract Type: Permanent, Part Time, Term Time Only (38 weeks) Location: Ysgol Gymraeg Gilfach FargoedTeam: Catering This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £14,903 - £16,166 and offer access to training and development opportunities. Would you like to be part of our awarding winning catering team, that promotes a warm atmosphere where people are respected as individuals and can make a difference to people’s lives?Are you looking for work in a kitchen within a school environment? Are you energetic, caring, punctual and reliable? Enjoy preparing and serving food?The post is permanent, part time, term time only.The purpose of the role is to provide a catering service within Ysgol Gymraeg Gilfach Fargoed, the successful candidate may be required to work at other locations throughout the Caerphilly Borough.To supervise others in the workplace, working within the guidelines set out by Caerphilly Catering Services to ensure correct performance standards are achieved. The successful candidate will have to possess excellent staff management skills.The successful candidate will be working under the supervision of the supervisor / manager in providing the catering service observing all food hygiene and health and safety regulations.For the role, we ask that you have: <ul><li>A Level 2 Certificate in Food Safety.</li><li>The ability to work precisely and effectively under pressure and to deadlines and have a strong sense of purpose.</li><li>Experience of large scale catering.</li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Cheryl Gittins on 07717 827146 or email <a href="mailto:gittic@caerphilly.gov.uk" target="_blank">gittic@caerphilly.gov.uk</a> / Corrine Harris on 07713 092807 or email <a href="mailto:harric1@caerphilly.gov.uk" target="_blank">harric1@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.





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Cook in Charge

We are recruiting a Building Control Surveyor at Caerphilly County Borough Council. Working hours: 37 Contract Type: Full Time, Permanent Location: Penallta HouseTeam: Planning Services - Building Control This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £35,412 - £38,220 and offer access to training and development opportunities. Caerphilly County Borough Council is seeking to recruit a Building Control Surveyor to assist in the delivery of its Building Control function and enforcement of the Building Regulations.The post is a full-time permanent position. The successful candidate will proactively manage a complex Building Control caseload with minimal supervision, along with having responsibility for dealing with dangerous structures.Applicants require at least three years’ experience working as a Building Control Surveyor or be working towards becoming a Building Control Surveyor, via a trainee/apprenticeship post along with a relevant Level 4/5 or Level 6 qualification on the Credit and Qualifications Framework. For example, relevant Level 4 or Level 5 Public Service Building Control Surveying Diploma or Degree (Level 6) in a construction related subject. Applicants must also be Registered as a Class 2 or 3 Building Inspector.For the role, we ask that you have: <ul><li>Comprehensive knowledge of the Building Regulations and supporting Approved Documents.</li><li>The ability to work precisely and effectively under pressure and to deadlines.</li><li>Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business/work purposes to travel throughout the borough to visit sites and attend meetings.</li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Jason Lear on 01443 866776 or email <a href="mailto:learj@caerphilly.gov.uk" target="_blank">learj@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.Applicants must be registered as a Building Inspector on the Building Inspector Competence Framework (BICoF).





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Building Control Surveyor

We are recruiting for various school catering positions within Caerphilly County Borough's Area 3 Catering Team. Locations covered by the team are as follows: Aberbargoed, Rhymney, Deri, Fochriw, Gelligaer, Bargoed, Phillipstown and GilfachIf you’d like to be part of our award-winning catering team, that promotes a warm atmosphere and can make a difference to people’s lives, we’d love to hear from you.Whether you’re looking for morning work, or something to fit around a busy schedule – we have something for everyone.We cater for every school in the borough, so we are likely to have opportunities around your preferred location.We have the following vacancies available in Area 3:Breakfast Club Assistant – Grade 1<ul><li>White Rose Primary School - 5 hours per week</li><li>Phillipstown Primary - 5 hours per week</li><li>Upper Rhymney Primary- 5 hours per week</li><li>Ysgol Y Lawnt - 5 hours per week</li><li>Ysgol Bro Sannan - 5 hours per week (Fixed Term until 31st July 2026)</li><li>St Gwladys Primary School - 5 hours per week (Fixed Term until 31st July 2026)</li><li>Deri Primary School - 5 hours per week (Fixed Term until 31st July 2026)</li></ul>Breakfast Club Supervisor – Grade 3<ul><li>Aberbargoed Primary School - 5 hours per week</li><li>Ysgol Y Lawnt - 5 hours per week</li><li>Ysgol Gymraeg Gilfach Fargoed - 5 hours per week</li></ul>Catering Assistant – Grade 1<ul><li>St Gwladys Primary School - 7.5 hours per week</li><li>St Gwladys Primary School - 10 hours per week</li><li>Upper Rhymney Primary School - 10 hours per week</li><li>Idris Davies 3-18 Secondary site - 10 hours per week </li><li>Aberbargoed Primary School - 10 hours per week</li><li>Heolddu Comprehensive School – 20 hours per week (Fixed Term for 3 months)</li></ul>Assistant Cook – Grade 3<ul><li>St Gwladys Primary School - 22.50 hours per week</li><li>Upper Rhymney Primary School - 10 hours per week</li><li>Bryn Awel Primary School - 10 hours per week</li></ul>We have excellent benefits including the Local Government Pension Scheme and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Cheryl Gittins on 01443864055 or email <a href="mailto:gittic@caerphilly.gov.uk" target="_blank">gittic@caerphilly.gov.uk</a> This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English. We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006. If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information. 





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School Catering Vacancies Area 3

<h2>About the job</h2>Salary: £60,379 - £63,721 a year plus £3,203 car benefit allowance Hours per week: 37 Contract type: PermanentAre you ready to take the lead in shaping how we buy and manage services that really make a difference? We’re looking for a Category Manager - Corporate and Professional Services to join our team and provide strategic direction across a high-profile portfolio.In this role, you’ll work closely with directors and senior commissioning managers, acting as the go-to person for all things Procurement and Contract Management within your portfolio. You’ll lead a sourcing and contract management team, helping us deliver real savings and value for the Council through best practice, innovative sourcing, and forward-thinking category strategies.But this isn’t just about numbers. It’s also about influence and culture. As we roll out our new procurement target operating model, you’ll play a key part in supporting a culture change programme - helping to position procurement as a highly professional, enabling, and strategic service that adds real value for the Council and its partners.This is a great opportunity for someone who thrives on responsibility, collaboration, and innovation. If you’re looking for a role where you can make a tangible impact, bring new ideas to the table, and build strong, trusted relationships, we’d love to hear from you.<h2>About you</h2>You’ll bring a wealth of experience in driving savings and efficiencies through smart category and contract management, underpinned by a deep understanding of procurement and markets. With a strong commercial mindset, you’ll have worked extensively in purchasing environments and can confidently spot, analyse, and act on commercial trends to deliver long-term value.You’ll also be adept at shaping service delivery specifications alongside departments, ensuring that commissioning and procurement processes are both robust and outcome focused. As a people leader, you’ll have a proven track record of managing teams, supporting career development, and creating a culture of consistent good practice.Strategic thinking comes naturally to you. You’re able to plan and implement category strategies that achieve results over the medium term (3 - 5 years), while balancing the day-to-day demands of your portfolio. Alongside this, you’ll be comfortable preparing and presenting complex reports that inform and influence senior decision-making.Your experience will ideally come from working within Health and Social Care, Corporate and Professional Services, or Infrastructure and Environment, giving you a strong understanding of service needs and the supplier landscape. You’ll also be familiar with the latest UK procurement legislation and EU directives, with the ability to guide and train others in best practice.Finally, you’ll be procurement practitioner qualified, and either working towards or already a Member of the Chartered Institute of Purchasing and Supply (CIPS) - or able to demonstrate equivalent knowledge through extensive experience. Above all, you’ll be a proactive, collaborative professional who can take initiative, build positive relationships across the organisation, and act as a trusted leader within procurement.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1637001&amp;ptId=11924" target="_blank">download: Category Manager – Corporate and Professional Services - JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1637002&amp;ptId=11924" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Category Manager - Corporate and Professional Services

<h2>About the job</h2>Salary: £60,379 - £63,721 a year plus £3,203 car benefit allowance Hours per week: 37 Contract type: PermanentAre you a skilled procurement professional with a passion for driving value, innovation, and strategic impact? Do you have the leadership experience to shape procurement strategies within the Health &amp; Social Care sector? If so, we want to hear from you.We are seeking a Category Manager – Health &amp; Social Care to provide strategic direction for procurement across a key portfolio. You will work closely with directors and senior commissioning managers, acting as the single point of contact for all procurement and contract management advice within your area.This is a leadership role where you will guide and manage a sourcing and contract management team, delivering savings and value for the Council through innovative sourcing approaches, best practice, and category strategies tailored to your portfolio. Your work will be central to ensuring that procurement underpins the delivery of high-quality services that meet the needs of our community.Key responsibilities include:<ul><li>Providing strategic leadership and direction across the Health &amp; Social Care procurement portfolio.</li><li>Acting as a trusted advisor for directors, senior commissioning managers, and stakeholders on all procurement and contract management matters.</li><li>Leading and developing a team to deliver measurable savings, improved efficiency, and sustainable outcomes.</li><li>Supporting the implementation of the Council’s new procurement target operating model, including culture change initiatives.</li><li>Driving innovative sourcing and category strategies, embedding best practice, and ensuring procurement adds strategic value.</li><li>Maintaining and enhancing the reputation of the procurement service as a professional, enabling, and strategic function.</li></ul>We are looking for someone with proven experience in procurement leadership, commercial acumen, and the ability to build strong relationships across complex organisations. You will bring energy, insight, and commitment to delivering excellence in procurement and ensuring it plays a key role in achieving the Council’s strategic objectives.<h2>About you</h2>You will bring substantial experience in delivering measurable savings through effective category and contract management, underpinned by a strong understanding of procurement, markets, and commercial principles. You will have in-depth experience of service delivery specification development, working collaboratively with departments as part of commissioning and procurement processes, and a proven track record of leading teams and supporting staff career development.Strategic thinking and planning come naturally to you, with the ability to develop clear category strategies to achieve outcomes over a medium-term horizon, typically 3–5 years. You are confident acting on your own initiative while fostering positive relationships across the organisation, providing leadership to ensure consistent best practice and escalating issues appropriately.You will be highly skilled in preparing and presenting complex reports to Senior Management teams, using data and insight to support effective decision-making. Your ability to lead, motivate, inform, and develop colleagues, both directly and across departments, is matched by excellent negotiation skills, enabling you to influence and engage effectively with major suppliers and partners on complex strategic issues.You will possess up-to-date knowledge of UK procurement legislation and EU directives and be capable of training others in these areas. You will be Procurement Practitioner-qualified and ideally working towards, or holding, membership of the Chartered Institute of Purchasing and Supply (CIPS), or able to demonstrate equivalent professional knowledge through experience.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1637006&amp;ptId=11926" target="_blank">download: Category Manager – Health and Social Care - JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1637007&amp;ptId=11926" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Category Manager - Health & Social Care

<h2>About the job</h2>Salary: £33,143 – £36,363 a year plus £963 essential car user allowance Hours per week: 37 Contract type: PermanentWe are excited to share that we have 2 opportunities to join Luton Council’s Special Educational Needs Assessment Service (SENAS) as an EHCP Coordinator.In this rewarding role, you’ll be at the heart of delivering high-quality, person-centred casework that meets the statutory duties set out in the SEND Code of Practice 2015 and the Children and Families Act 2014. As part of a passionate and committed team, you’ll play a key role in improving outcomes for children and young people with Special Educational Needs and Disabilities (SEND) across Luton.As an EHCP Coordinator, you will:<ul><li>Organise and manage Education, Health and Care (EHC) needs assessments and plan processes (EHCNA and EHCP)</li><li>Coordinate multi-agency input to ensure high-quality, timely EHC plans that reflect the individual needs and provision for each child or young person</li><li>Maintain an allocated caseload aligned to one of our two teams supporting assessment, review, phase transfers, reconciliation, and resolution</li><li>Build strong, effective relationships with children, families, schools, and professionals across education, health, and care sectors</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>We're looking for someone with:<ul><li>Experience in statutory SEND assessment procedures</li><li>Strong interpersonal skills – able to communicate empathetically and professionally with families, schools, and agencies</li><li>Excellent written and verbal communication – producing accurate records and high-quality EHCPs</li><li>IT proficiency – able to confidently use systems, create Excel spreadsheets, and prepare PowerPoint presentations</li><li>Good organisational skills – managing competing deadlines and priorities with attention to detail</li><li>A working understanding of relevant legislation including the Children and Families Act 2014 and the Education Act 1996</li><li>A commitment to equality, diversity, and inclusive practice</li></ul>Qualifications should include A-levels (or equivalent), a Level 3 Business Admin qualification (or equivalent experience), and ideally a Word Processing qualification or similar.Why Work with Us?Luton Council offers:<ul><li>A supportive, values-driven team focused on making a difference</li><li>Ongoing professional development opportunities</li><li>A role where you can help shape the future for children and young people with SEND</li><li>A workplace that values diversity, inclusion, and work-life balance</li></ul>Interested? We’d love to hear from you. Click below to apply or get in touch for an informal discussion about the role.Together, let's deliver brighter futures for children and young people in Luton.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1639683&amp;ptId=11911" target="_blank">download: Luton_Values_Flyer.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1640190&amp;ptId=11911" target="_blank">download: EHCP Coordinator JD&amp;PS.pdf</a></li></ul>





<ul></ul>

EHCP Coordinator

<h2>About the job</h2>Salary: £42,839 - £46,142 a year Hours per week: 37 Contract type: Permanent&nbsp;Help Us Keep Our Housing Services Safe and CompliantLuton Council is seeking an experienced and proactive Health &amp; Safety Officer to join our Housing Asset Client team. This vital role supports our Building &amp; Technical Services (BTS) to ensure that all works—whether directly delivered or outsourced—meet the highest health and safety standards, in line with legislation, codes of practice, and council policy.You’ll work closely with the Housing Asset Manager and the Senior Management Team, advising on all aspects of health and safety and contributing to the successful delivery of safe, sustainable housing services for our tenants, leaseholders, and the wider community.Key Responsibilities<ul><li>Act as the Health &amp; Safety Officer across all housing operations within BTS</li><li>Ensure compliance with the Health &amp; Safety at Work Act 1974, CDM 2015, and related regulations</li><li>Serve as Principal Designer under CDM Regulations when required</li><li>Provide training, support, and expert guidance to staff, contractors, and tenants</li><li>Lead on risk assessments (including fire and stress risk), audits, and accident investigations</li><li>Monitor, review, and update health and safety policies in line with business needs and emerging legislation</li><li>Prepare and deliver clear reports, improvement plans, and formal investigations</li><li>Represent the Council in discussions with HSE, Fire Service, insurers, and other stakeholders</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>What We’re Looking For<ul><li>At least 3 years’ experience in a similar health and safety role</li><li>Detailed knowledge of relevant legislation including CDM 2015 and H&amp;S at Work Act</li><li>Experience in accident investigation, risk assessment, and policy development</li><li>Excellent written and verbal communication skills – able to influence and advise a range of stakeholders</li><li>Strong IT skills including use of MS Office, databases, and reporting tools</li><li>Ability to work independently, manage competing priorities, and meet strict deadlines</li><li>A collaborative team player who is solution-focused and calm under pressure</li><li>Willingness and ability to work flexible hours, including evenings and weekends, when required</li><li>Able to attend sites across the UK and work in confined spaces or at height</li></ul>Essential Qualifications &amp; Memberships<ul><li>NEBOSH Diploma or equivalent in Health and Safety</li><li>Corporate membership of IOSH</li><li>Evidence of continuing professional development (CPD)</li></ul>Why Join Luton Council?At Luton Council, we are committed to delivering excellent services while ensuring the safety and wellbeing of our residents and workforce. As a part of our team, you’ll enjoy:<ul><li>A supportive and inclusive working environment</li><li>Opportunities for professional growth and CPD</li><li>The chance to make a real difference in your community</li><li>Flexible working arrangements where possible</li><li>Access to a range of employee benefits and wellbeing support</li></ul>Ready to play a vital role in creating safer homes and stronger communities? Apply today and help us ensure safety is at the heart of everything we do.Luton Council is an equal opportunities employer. We are committed to diversity, equality, and inclusion and welcome applications from all sections of the community<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1639686&amp;ptId=11912" target="_blank">download: Luton_Values_Flyer.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1640224&amp;ptId=11912" target="_blank">download: Housing Asset Health Safety Officer JD&amp;PS.pdf</a></li></ul>





<ul></ul>

Health & Safety Officer – Housing Asset Client

<h2>About the job</h2>Salary: £60,379 - £63,721 a year plus £3,203 car benefit allowance Hours per week: 37 Contract type: PermanentAre you passionate about driving transparency, accountability, and continuous improvement across complex systems and processes? Do you have the leadership skills to shape compliance frameworks while keeping people and outcomes at the heart of decision-making? If so, we’d love to hear from you.We are seeking a Policy, Performance and Systems Manager to provide strategic leadership across our procurement ecosystem. This is a pivotal role where you’ll ensure our systems, processes and performance data are used effectively to deliver strong outcomes and embed a culture of integrity and openness.Working closely with senior managers, you’ll take the lead in designing and improving systems that not only support the council’s strategic objectives - including Luton 2040 - but also help us achieve meaningful Social Value outcomes from our contracts. You’ll play a key role in removing unnecessary barriers, introducing pragmatic solutions, and making sure that business needs remain central to the way our systems are configured.In this role, you will:<ul><li>Lead on compliance and performance, using data and systems controls to strengthen transparency and accountability.</li><li>Ensure procurement systems are effectively configured to deliver expected outcomes while staying aligned to business objectives.</li><li>Provide insight through data analysis and reporting, sharing findings with colleagues at all levels to support effective decision-making.</li><li>Develop strong working relationships with local partners and anchor institutions, co-designing initiatives that support supplier development and capacity building.</li><li>Collaborate with the Economic Growth team to engage local suppliers, helping to grow their capability and confidence to bid for contracts.</li><li>Regularly prepare and present reports, grounded in research and consultation, to support evidence-based strategies for improvement.</li></ul><h2>About you</h2>You will bring substantial experience of ensuring compliant processes and systems are in place to demonstrate value for money, alongside a strong background in purchasing and procurement with excellent commercial understanding of markets and the economics that underpin them. With in-depth expertise in procurement policy, system and tool development, and commissioning processes, you will be confident working in partnership with departments to embed best practice.Your career to date will demonstrate leadership - both in managing teams and supporting staff development - as well as experience of working within a unitary authority or similarly complex, multi-functional organisation that serves the public good. You will be adept at acting on your own initiative while building positive relationships across all levels of the organisation, ensuring consistency, and escalating issues appropriately when required.Highly skilled in preparing and presenting complex reports to senior management, you will combine strong analytical ability with excellent communication skills to inform decision-making. You will also be able to lead, motivate, and engage colleagues across different teams, fostering collaboration and improvement.Your up-to-date knowledge of UK procurement legislation and relevant EU directives will ensure all activity is compliant, supported where necessary through liaison with legal experts. You will also have a demonstrable understanding of how legislation impacts markets, finance, and contractual arrangements. Ideally, you will be working towards, or already hold, membership of the Chartered Institute of Purchasing and Supply (CIPS) or be able to evidence equivalent professional knowledge and experience.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1636906&amp;ptId=11928" target="_blank">download: Luton_Values_Flyer.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1645821&amp;ptId=11928" target="_blank">download: M6 Policy Performance and Systems Manager_FINAL.pdf</a></li></ul>





<ul></ul>

Policy, Performance and Systems Manager

<h2>About the job</h2>Salary: £36,363 - £39,152 a year Hours per week: 37 Contract type: Permanent&nbsp;Do you have a passion for procurement and a keen eye for market insight? We’re looking for a Procurement &amp; Market Intelligence Officer to join our Health and Social Care portfolio and help deliver real value for the Council, our services, and the community.In this role, you’ll be responsible for managing the end-to-end delivery of low-risk procurement activities, mainly those falling below the Public Contract Regulations 2015 (PCR15) and Procurement Act 2023 thresholds. You’ll work across a variety of categories - covering works, supplies, and services - and, with support, also contribute to projects of greater complexity and risk under PCR15/PA23.As a trusted advisor, you’ll lead the way in sharing procurement policy and local standing orders with services, making sure projects are fully compliant and deliver the right outcomes. You’ll also be undertaking options appraisals and procurement activity that don’t just save money, but also improve services and directly contribute to our overarching Council objectives and the Luton 2040 vision.This is a fantastic opportunity to build your career in procurement while making a difference in a vital sector. You’ll gain exposure to a wide range of projects, grow your expertise, and play a key role in supporting positive change across health and social care services.Please note this role does not attract sponsorship.<h2>About you</h2>You’ll have solid experience delivering procurement projects and a strong understanding of procurement procedures and techniques. Your background will include working in a purchasing, procurement, business administration, commercial, or financial environment, where you’ve contributed to achieving cost savings and delivering tangible results.You’re confident working with a customer-focused mindset, able to explain processes, procedures, and internal control requirements clearly to colleagues across departments. Your negotiation and influencing skills are well developed, allowing you to build strong relationships with a wide range of stakeholders and organisations.You bring a positive, proactive, “can-do” attitude, consistently looking for opportunities to implement continuous improvement and find solution-focused approaches. You have demonstrable knowledge of current procurement legislation, including the Public Contract Regulations 2015 and PA23, and you’re procurement practitioner qualified. Familiarity with e-procurement tools is a plus.Your formal qualifications may include A-Levels or NVQ3, or you can demonstrate equivalent procurement knowledge through experience. Above all, you’re a collaborative, organised professional who thrives on delivering results while supporting colleagues and improving processes.This is a public facing role so you’ll need to show off your fluency in speaking and writing English<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1631447&amp;ptId=11922" target="_blank">download: 101105 L7 Procurement &amp; Market Intelligence Officer_FINAL updated.docx</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1642358&amp;ptId=11922" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Procurement & Market Intelligence Officer - Health & Social Care

Ealing is a borough rich in diversity, creativity, and community. We are looking for an inspiring leader to join us as Assistant Director Leisure and Culture to help us take our cultural and leisure offer to the next level.As Assistant Director for Leisure &amp; Culture you will lead a range of resident-facing services covering leisure, parks, libraries, arts and culture, festivals, trees and a zoo as well as playing a major role in delivering the Council’s health and wellbeing strategy. You will lead a department of over 100 people all focused on delivering better places within each of Ealing’s seven towns.You will ensure universal services are delivered for all residents and visitors to enjoy and will play a key part in making Ealing a vibrant, attractive and dynamic borough. You will provide exemplary leadership to help shape the strategic direction of services and deliver excellent outcomes.There are lots of exciting initiatives underway in Ealing which the successful candidate would be leading/working on, including – the creation of a West London Regional Park, making Ealing more climate resilient, aligning the approach to parks and leisure with the Council’s health and wellbeing strategy, as well as promoting arts and culture in each of Ealing’s seven towns.Our ideal candidate will have:· A proven track record of the strategic leadership, management and transformation of services and team(s) at a senior level within an environmental setting (e.g., commercial, public, voluntary sector).· Experience of working within diverse communities and of championing equality, diversity and inclusion· Experience of working with a range of different external stakeholders from the Environment Agency and Sports England to the voluntary sector and community led organisations· Successfully secured a wide range of external funding including grants, sponsorship and external investment.· Previously delivered services across multiple boroughs· The ability to contribute to and maintain a highly supportive and motivational organisational culture of high performance and customer service excellence.· Knowledge and application of legislation relevant to service area, including requirements for public consultation.How to Apply:If you are a motivated and experienced professional looking to make a significant impact, we would love to hear from you. Please submit your CV and a supportingstatement addressing how your skills, knowledge and experience meet the essential criteria on the person specification for the role, to <a href="mailto:seniorrecruitment@ealing.gov.uk" target="_blank">seniorrecruitment@ealing.gov.uk</a> by 11:59pm on Sunday 9 November 2025.Your CV should be tailored and include detail of your education, qualification, full employment history and membership of professional bodies.Please aim to keep your CV and supporting statement to two pages each and include your name at the top of both documents on all pages used.It is anticipated that first round interviews will be held during w/c 17 November, and an in-person assessment day held during w/c 1 December.If you require any reasonable adjustments, please let us know about anything that would help you to demonstrate evidence that you meet the essential criteria for the role.You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.We’ve tried to make this website as accessible as possible. You can use the accessibility widget on the right hand side to make it more accessible to you and your needs.Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.Please note all applications will be determined on merit.<a href="https://www.ealing.gov.uk/download/downloads/id/21119/rp.pdf" target="_blank">Role Profile</a><a href="https://www.ealing.gov.uk/download/downloads/id/21120/rp.pdf" target="_blank">Ealing E&amp;S Directorate Recruitment Brochure</a><ul></ul>

Assistant Director of Leisure & Culture

Greener Ealing Ltd (GEL) provides high-quality Waste Collection, Street Cleansing, Grounds Maintenance, Parking services and other environmental services for our customers, the London Borough of Ealing, its residents and other service users.Due to our continued success, a great opportunity has arisen for a Workshop Technician.Duties will include:<ol><li>Diagnosing and resolving technical issues with vehicles, plant and machinery</li><li>Preparing a range of vehicles to MOT standard, ranging from 3.5t to 26t HGV/RCV including necessary repairs and maintenance.</li><li>Maintaining accurate records of repairs and maintenance</li><li>Ensuring workshop is kept to a high standard</li></ol>To be successful, you must have the following:<ol><li>Minimum NVQ level 4 or City and Guilds level 3, or equivalent.</li><li>Qualification as a MOT tester – up to and including Class 2/Category C</li><li>Current full UK Driving license or equivalent.</li><li>Experience of working in a workshop setting</li><li>Understanding of vehicle system diagrams and be able to write technical reports.</li><li>Good communication skills (verbal and written)</li></ol>We offer:<ul><li>£38,000 – £45,000 per annum (Negotiable on experience)</li><li>40 hours per week</li><li>Company pension</li><li>24 days’ holiday plus bank-holidays</li><li>Employee benefits</li><li>Employee Assistance Programme (EAP service)</li><li>Supportive team environment</li></ul>Closing date: Sunday 2 November 2025Download the detailed job specification here: <a href="https://greenerealing.co.uk/wp-content/uploads/2025/06/Workshop-technician-21.02.2025.pdf" target="_blank">Workshop technician – 21.02.2025</a><ul></ul>

Workshop Technician

Principal Planning Officer – Gilston Area TeamPrincipal Planning Officer x 2 – Strategic Applications Team Grade 9 – 10 up to £54,189 (plus local weighting) plus an additional £3,500 Market Supplement*Full Time, 37 hours per week, permanent. Blended/home working available, Hertford. Are you an ambitious planning professional looking for a new challenge? Are you looking to develop a skillset in negotiating and taking a lead on complex major planning applications including one of the largest complex major planning applications in the country planning for a whole new community of 10,000 homes?Are you keen to develop practical skills in managing and mentoring junior officers, leading by example within a busy team environment?Could you thrive in a progressive public sector environment making a real difference to the residents of East Herts? If so, we’re looking for three dynamic, highly talented and motivated Development Management Principal Planning Officers to join the Gilston Area Team (x1) and the Strategic Applications Team (x2).In the Gilston Area Team, you will manage the complex suite of applications required to take the outline permissions through the detailed masterplanning and reserved matters stages towards the delivery of the Gilston Area development.In the Strategic Applications Team, you will manage complex major and strategic developments across East Hertfordshire including sustainable urban extensions to the 5 main towns in the District, and other sustainable locations. We have two Principal Planning Officer posts available in the Strategic Applications Team.These roles provide great opportunities for enthusiastic planning professionals looking to widen their experience through complex major and strategic development proposals across a range of urban, suburban and rural settings situated in a rich, diverse and historic environment. You will play a key role in supporting the delivery of significant housing, community, commercial and employment development sites in the district, including allocated sites, helping us achieve sustainable development of the highest standards of design, where active and sustainable travel is the priority, to protect our unique array of heritage assets and conserve the beautiful natural environment that surrounds us while enabling the creation of new habitats and opportunities for nature recovery, recreation, health and wellbeing. Gilston Area Team Role: Granted planning permission in January 2025 the Gilston Area will deliver seven new villages containing new homes, community infrastructure, commercial and retail development plus complex infrastructure projects. Masterplanning the first villages is ongoing alongside detailed applications marking the first step towards delivery. The Gilston Area Team are looking for a capable and experienced planner to manage a complex and varied workload and to work closely with delivery partners to ensure the detailed planning stage delivers upon the commitments secured at the outline application stage. As a Principal Planning Officer in the Gilston Area Team, you will manage a caseload of complex planning and related applications, including pre-application submissions. You will also exercise delegated powers to determine applications and to take a project managed approach to teams, leading and mentoring junior colleagues. Providing a service that is efficient and effective, you will oversee all stages of the process from initial assessment, through to committee reporting, legal agreements, conditions and appeals.Strategic Applications Team Role: The Council’s Growth Strategy focuses on sustainable urban extensions and redevelopment of brownfield land and sustainable locations within the key settlements including those in Hertford, Bishop’s Stortford, Ware and extensions to Welwyn Garden Suburb and Stevenage, in addition to the Gilston Area. The Council is in the process of preparing an ambitious new District Plan to deliver growth over the new Plan Period.As a Principal Planning Officer in the Strategic Applications Team, you will manage a caseload of complex planning and related applications, including pre-application submissions, focusing on development management. The applications will comprise a range of complex major planning applications and listed building consents, including housing, commercial, community, employment, renewable energy (BESS &amp; Solar Farms) and heritage and leisure-led developments. The role will involve you exercising delegated powers to determine applications across the Development Management Team and to take a project managed approach to assessing planning applications including as part of Planning Performance Agreements (PPAs), whilst leading and mentoring junior colleagues. You will oversee all stages of the process from initial assessment, through to committee reporting, legal agreements, conditions and appeals.Additionally, you will:<ul><li>keep up to date with case law, national and local policies and community needs to ensure that the planning process can deliver the best outputs and outcomes</li><li>Present casework to decision-making committees and in other public meetings such as Community Forums, Development Management Forums and Steering Groups </li><li>Respond promptly to customers’ needs </li><li>Provide guidance, training and support to other team members</li></ul>The roles will require you to visit and inspect land and development sites and other locations both within and beyond the district.So, if you want to join us at the head of the curve and become an innovator, designer and environmentalist helping to plan a prosperous future for East Hertfordshire, then apply today!*In line with their pay policy, EHC will review the application of the Market Forces Supplement annually, and if warranted, will make adjustments in liaison with affected staff. About You To be considered as a Principal Planning Officer, you will need:<ul><li>Experience dealing with major development proposals </li><li>Experience and understanding of the planning legal obligation process</li><li>Project management experience</li><li>Experience dealing with planning issues and communicating these at committees and public meetings</li><li>Experience guiding, mentoring and supporting junior colleagues</li><li>A degree in Town and Country Planning and/or post graduate qualification in Town and Country Planning (or equivalent)</li><li>A current, valid driving licence, access to your own vehicle and the ability to travel across the district, occasionally at short notice </li></ul> Why Join Us?<ul><li>Make a real impact on the future of East Herts.</li><li>Supportive and inclusive work environment.</li><li>Opportunities for professional development and career progression.</li><li>Competitive salary and benefits package</li></ul> How to apply For an informal discussion regarding the Gilston Area role OR the Strategic Applications Team roles, please contact Martin Plummer, Service Manager Development Management and Enforcement on (01992 532080) or Jenny Pierce, Gilston Area Team Leader on (07936 925718) or Neil Button, Interim Strategic Sites Team Leader on (01279 655261)To apply, please submit your CV and a cover letter outlining your suitability for the role by 16 November. For more information, visit our website <a href="//www.eastherts.gov.uk" target="_blank">www.eastherts.gov.uk</a> or contact the above officers.East Herts District Council are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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East Hertfordshire District Council

Principal Planning Officer - Strategic Applications Team and Gilston Area Team

Our Story: Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports. Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services. We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’. Our Team: The Macmillan Welfare Rights Officer post is based within the Welfare Rights team. This is within Halton`s Chief Executives Directorate and is part of the Benefits family that assists in maximising the income and resources available to residents of the borough. You will help provide advice and practical assistance to customers, who may be under the most stressful of circumstances, to claim their entitlements. Staff will be based at the DCBL Stadium in Widnes and may have the opportunity to hybrid work. Service delivery can be both through the Council`s One Stop Shop`s &amp; by home visiting. The team can utilise flexible working and this post carries an Essential Car User Allowance.Hours: 37 per week Your Contributions:<ul><li>You will have 5 GCSE`s at grade C or above (including English and Maths) or equivalent qualifications.</li><li>Good written and communication skills</li><li>.Ability to write letters, complete forms with a good standard of grammar and spelling</li><li>High level of numerical skills</li><li>Ability to work as part of a team often working under pressure at peak periods</li><li>Experience of calculating/ advising/ assessing national welfare benefit entitlements</li><li>A good awareness of the impact of Cancer and other life limiting illnesses on the lives of those directly affected by it, and their immediate support networks.</li></ul> Our Offer: Aside from working with a great team, our employees have access to a fantastic range of benefits, including:<ul><li>A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service with the option to purchase an additional four-days of unpaid leave for our Annual Christmas Closedown</li><li>Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions</li><li>3 x Salary Life Cover via Local Government Pension Scheme</li><li>Investment in your personal development</li><li>Free Car Parking at HBC sites </li><li>Flexible working arrangements </li><li>Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.</li></ul>Next Steps: At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact David Gray ( <a href="mailto:david.gray@halton.gov.uk" target="_blank">david.gray@halton.gov.uk</a>) Interviews will take place on 07/11/2025 At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – <a href="mailto:resourcing@halton.gov.uk" target="_blank">resourcing@halton.gov.uk</a> Please refer to the attached Job Profile for further information about the role and our values. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible. We look forward to receiving your application!





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Halton Borough Council

Halton Borough Council's Plan

Macmillan Welfare Rights Officer

<h4> Job Description </h4>Overview London Borough of Harrow's Adult Social Care division are seeking an Occupational Therapist (OT) Senior Practitioner to provide advice and support to Occupational Therapists, OT Assistants and Trusted Assessors in the team on casework relating to adults and children with physical disabilities, in addition to the commissioning of services for the provision of adaptations and equipment to promote the independence of citizens.Tasks include providing professional advice and information to care management teams and Harrow Adaptations and facilities/Repair Team (HART), as well as chairing Professional Meetings/Case Conferences. Furthermore, you will work on complex cases which may include moving and handling issues, liaising with both internal and external colleagues as appropriate and carrying out joint visits. When needed, you will also be responsbile for supporting the Team Manager by deputising in their absence and/or acting as Duty Manager. With the welfare of citizens at the heart of what we do, we are looking for someone who can ensure that statutory assessments / reviews are completed in a timely fashion such that decisions can be taken about next steps.Applicants must hold a valid driver’s license and have regular access to a vehicle, as travel to peripheral stores is an expected part of this role. About You The successful candidate will:<ul><li>Hold an Occupational Therapy qualification.</li><li>Have registration with HCPC.</li><li>Have extensive knowledge of the legislation/policies that relate to the Adults agenda, to a level that can advise other less experienced staff.</li><li>Have significant experience in carrying out occupational therapy responsibilities to advise and guide less experienced staff.</li><li>Have experience of providing professional supervision to Occupational Therapists, OTA’s and Trusted Assessors or students.</li><li>The ability to carry out specialised training as required.</li><li>Have the ability to present complex cases to panel with good clear outcomes.</li><li>The ability to write reports.</li><li>Willingness and ability to work occasional unsocial hours.</li><li>A full UK Drivers license</li><li>Access to a vehicle for work purposes</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=26444&amp;hashed=1499676977" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Occupational Therapist Senior Practitioner

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking an Occupational Therapist Assistant to champion the support of individuals with specialist needs, enabling them to lead fulfilling lives.Working as part of the Community Health &amp; Wellbeing Team, the post holder will support individuals who are ordinarily resident in Harrow Council with the aim to offer the appropriate support in the right place at the right time. You will ensure the citizens of Harrow are supported with the correct advice, information and relevant signposting and prompted to utilise the assets which already exist in their local community.You must assess for solutions to promote independence in daily living, exploring a range of options which include non-complex equipment, non-complex adaptations and housing needs, enabling people to explore strengths and assets which will improve resilience and reduce dependence while balancing safety and risk in the community setting.Tasks include undertaking Care Act 2014 Assessments and Reviews that enable people to understand their strengths, assets and wishes and maximise their potential for independence, recognising the importance of assuming that the individual is best placed to know their own outcomes, goals, and wellbeing.This role will involve working with health and social care colleagues and other partners by engaging in innovative practice and a visionary approach to creating a better Harrow.This post will require work across the localities of Harrow Council in a range of community-based settings, including Community Hubs.As part of the role, the post holder will be required to travel regularly to peripheral equipment stores to collect, deliver, fit, and assess residents with low-level equipment in their own homes. Therefore, a valid UK driving license and access to a vehicle for work purposes are essential. The post holder must also have the physical ability to safely manage and carry out the manual aspects of this role. About You The successful candidate will have:<ul><li>Willingness to undertake other intermediate and more specialist training when necessary and appropriate, as determined through regular appraisal and development.</li><li>Ability to work within an interdisciplinary group and liaise with other agencies.</li><li>Experience of assessment planning and delivering packages of care.</li><li>Knowledge of the physical, social, and emotional aspects of disability.</li><li>Excellent verbal and written communication skills.</li><li>Ability to act as an OTA Duty Officer and provide an OT Duty service as part of a rota. With close support from an OT/Senior OT.</li><li>Excellent interpersonal skills.</li><li>Ability to travel to and from different locations.</li><li>GCSE or Equivalent or experience of working as an OTA in Social services setting minimum 1 year.</li><li>Flexibility in working arrangements – will occasionally be required to work outside of office hours.</li><li>A full UK driving license </li><li>Access to a vehicle for work purposes</li></ul>This post is subject to a satisfactory enhanced DBS check. Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=26442&amp;hashed=-653429841" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Occupational Therapist Assistant

<h4> Job Description </h4>Overview The London Borough of Harrow is looking for an Occupational Therapist to provide a high-quality and effective occupational therapy service for adults and children that responds to the needs of people, their carers, and their families in a timely manner. This includes providing preventative support to promote independence and responsibility for assessing, developing, reviewing and monitoring individual care plans in relation to adaptations, equipment, and moving and handling for independent living. All assessments and support plans will be completed in accordance with the well-being principles of the Care Act 2014 and reflect a strengths-based approach. As part of the role, the post holder will be required to travel regularly to peripheral equipment stores to collect, deliver, fit, and assess residents with low-level equipment in their own homes. Therefore, a valid UK driving licence and access to a vehicle for work purposes are essential. The post holder must also have the physical ability to safely manage and carry out the manual aspects of this role.Guidance, support and supervision will be provided in accordance with the individual’s experience and capabilities and in line with our Supervision Policy. About You The successful candidate will have: <ul><li>Dip COT (state registered) or Degree in Occupational Therapy. </li><li>Registered with HCPC </li><li>Enhanced DBS check is required for this role. </li><li>Ability to maintain and demonstrate Royal College of Occupational Therapy guidelines and standards of practice, including maintaining accurate and comprehensive records. </li><li>Good understanding of relevant legislation including Care Act 2014 and Mental Capacity Act 2005, demonstrate the ability to work in accordance to the Care Act Statutory guidance, MCA Code of Practice. </li><li>Educated to degree level or equivalent or has the equivalent relevant work experience. </li><li>Full UK driving license </li><li>Access to a vehicle for work purposes</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=19138&amp;hashed=-465445393" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Occupational Therapist

As the Senior Social Worker, you will be required to contribute to the delivery of a highly effective Adult Social Care service in an efficient manner. You will ensure the service is delivered using a strengths based, personalised approach and lead on agreed areas of quality assurance and audit activity – ensuring that multiple and complex sources of information (e.g. complaints, safeguarding adult reviews, audits etc.) are gathered, analysed, and used to direct quality improvement activity. You will be responsible for the professional supervision and oversee a team of social care staff ensuring improvement activity with the service is driven by but not limited to training, coaching and mentoring, peer support workshops. You will provide oversight, professional advice and guidance to the team whilst maintaining your own complex case load. You will be required to work autonomously within the role, demonstrating expert and effective practice in complex situations managing higher levels of risk in a way that ensures the safeguarding and welfare of service users. You will work within organisational policy and legislative requirements including The Care Act, Mental Capacity Act and Mental Health Act. You will research and develop practice guidance, training materials and best practice toolkits in line with local and national policy and ensure that these are understood and adopted operationally. You will be required to develop good practice guidance and tools within a specialist area of the service ensuring learning is shared across all professionals to improve practice and achieve better outcome for our service users. You will represent the local authority in a range of key meetings, panels and groups, ensuring follow up on agreed actions and work closely with colleagues within the council and external partners ensuring that person centred outcomes are met in ways which utilise available resources as effectively as possible.<h4>In return we will offer you: </h4><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.<h4>Our organisation:</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4>Important Information-</h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878





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Medway Council

This is Medway

Senior Social Worker

An exciting opportunity has arisen within Medway Family Solutions Service as part of the wider Family Solutions agenda for the position of a Family Solutions Practitioner.An opportunity has arisen to join our Family Solutions service as a full time (37 hours) Family Solutions Team Leader. You will work alongside the Hub Manager and be responsible for managing and leading delivery of early help interventions and targeted support to improve the outcomes for children, young people and their families.You will be responsible for the managing a team of Family Solutions Practitioners, providing supervision and expert advice, including critical oversight of cases.Your role will include working closely with a range of partners who will also contribute to devising and implementing timely interventions and programmes with children, young people and their families.<h4> About you</h4>You will have GCSEs at level 5 or above in English and Maths, together with an NVQ 4 in working with families with multiple or complex needs or another relevant discipline. You will also have experience of working with children, young people and families and in leading and managing teams.You will also be able to demonstrate a breadth of knowledge and experience and ideally have experience of working with ‘Signs of Safety’ or a similar relationship and strengths-based practice framework.<h4>In return we offer you</h4><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>MedPay – opportunity for pay progression</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></li></ul><h4> Important Information</h4><ul><li>This post is subject to an enhanced DBS check.</li><li>Candidates must have a valid driving licence for use in the UK and have access to a vehicle for work purposes.</li><li>Previous unsuccessful candidates need not apply.</li><li>For an insight into what Family Solutions has to offer, please view this<a href="https://www.youtube.com/watch?v=Hk7j69Krc0c" target="_blank"> video</a>.</li><li>Applicants must be able to demonstrate all essential requirements as listed in the job profile.</li></ul><h4>Career Progression Framework</h4>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.Family Solutions are seeking a Team Leader to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. <h4>Our Organisation</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing dateIf you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





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Family Solutions Team Leader

Title: Resolutions Team LeaderContract Type: Permanent, Full time, 35 hours per week.Salary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum per annum (Regional salary)Grade: 08Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 31st October 2025Interviews: To be held during w/c 17th November 2025Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHApuLcqwRyH5IqSppCtY7loEMTNPal+vdFeDhwayiJxtP3ah8LwGcifOYsEBcX5WFa" target="_blank">Role Profile - Resolutions Team Leader.pdf</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Customer Relations Team at L&amp;QWe’re looking for a passionate and motivated Resolutions Team Leader to join our Customer Relations team.This is an exciting opportunity to lead a team of dedicated Resolutions Officers, ensuring our customers receive a fair, transparent and high-quality complaints service. You’ll play a vital role in driving service excellence, supporting your team to achieve great outcomes, and ensuring compliance with the Housing Ombudsman Code.If you’re an experienced team leader who thrives on developing people, improving processes, and delivering exceptional customer experiences, we’d love to hear from you.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Lead, coach, and motivate a team of Resolutions Officers to provide a high-quality complaints service.</li><li>Take ownership of complex and escalated complaints, ensuring fair and timely outcomes.</li><li>Ensure complaints are managed in line with L&amp;Q’s policies, procedures, and performance standards.</li><li>Monitor and report on team KPIs, identifying opportunities for continuous improvement. </li><li>Provide guidance and oversight on responses to the Housing Ombudsman, ensuring quality and compliance.</li><li>Foster a culture of accountability, empathy and problem-solving across the team. </li><li> Build strong relationships with key internal stakeholders to identify and address the root causes of complaints.</li></ul>What you'll bring: <ul><li>Experience leading or supervising a team within a customer service, complaints or resolution environment.</li><li>Proven ability to manage complex and sensitive customer issues effectively.</li><li>Excellent written and verbal communication skills with strong attention to detail.</li><li>Confidence in coaching, motivating and developing individuals to achieve targets.</li><li>A calm, impartial, and solutions-focused approach when handling conflict.</li><li>Knowledge of the Housing Ombudsman Code or housing complaints processes (desirable).</li><li>Proficiency in Microsoft Office and CRM systems.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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