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<ul></ul>





Repairs Co-ordinator - Maternity Cover FTCHybrid - £27,663 Pro Rata Are you passionate about delivering excellent customer service and ensuring homes are well maintained? We are looking for a proactive and organisedRepairs Coordinator to join our team on a maternity cover basis. This is a fantastic opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.As a Repairs Coordinator, you will be the first point of contact for residents and staff reporting repairs. You will work closely with our Repairs Team Supervisors and Manager to ensure repairs are logged, tracked, and completed efficiently and to a high standard.Key Responsibilities as a Repairs Co-Ordinator:<ul>
<li>Receive and process repair requests from residents and staff.</li>
<li>Place and track orders with approved contractors using our Repairs and Maintenance system.</li>
<li>Maintain accurate property records and update our property database.</li>
<li>Log defects in new or refurbished properties and liaise with builders.</li>
<li>Assist with invoice processing and appointment scheduling for technical staff.</li>
<li>Monitor customer satisfaction and feedback.</li>
<li>Support with specialist tasks such as overdue contractor orders and out-of-hours administration.</li>
<li>Provide occasional reception cover as required.</li>
</ul>The ideal candidate will have:<ul>
<li>Customer-focused with a professional and courteous manner.</li>
<li>Organised, reliable, and meticulous in record-keeping.</li>
<li>Confident using Microsoft Word and Excel.</li>
<li>A strong communicator with a good telephone manner.</li>
<li>Knowledge surrounding housing construction is desired but essential.</li>
</ul>Why Join Us as a Repairs Co-Ordinator?<ul>
<li>33 days of annual leave pro-rata including Bank Holidays</li>
<li>Competitive salary of £27,663 per annum pro rata (35-hour week)</li>
<li>Monthly attendance bonus</li>
<li>Life assurance cover (three times your annual salary)</li>
<li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li>
<li>Ongoing training opportunities to develop your career</li>
<li>Employee support and health &amp; wellbeing services</li>
</ul><ul><li>Free access to on-site gym</li></ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Repairs Co-ordinator

<ul></ul>





Repairs Co-ordinator - 21 hours per week, 3 days (Wednesday, Thursday, Friday) Hybrid - £27,663 Pro RataAre you passionate about delivering excellent customer service and helping to ensure homes are well maintained? We are looking for a proactive and organisedRepairs Coordinator to join our team on a part-time basis. This is a great opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.Working three days a week, you will be a key point of contact for residents and staff reporting repairs. You will collaborate closely with our Repairs Team Supervisors and Manager to ensure that repair requests are logged, tracked, and resolved efficiently and to a high standard.Key Responsibilities as a Repairs Co-Ordinator:<ul>
<li>Receive and process repair requests from residents and staff.</li>
<li>Place and track orders with approved contractors using our Repairs and Maintenance system.</li>
<li>Maintain accurate property records and update our property database.</li>
<li>Log defects in new or refurbished properties and liaise with builders.</li>
<li>Assist with invoice processing and appointment scheduling for technical staff.</li>
<li>Monitor customer satisfaction and feedback.</li>
<li>Support with specialist tasks such as overdue contractor orders and out-of-hours administration.</li>
<li>Provide occasional reception cover as required.</li>
</ul>The ideal candidate will have:<ul>
<li>Customer-focused with a professional and courteous manner.</li>
<li>Organised, reliable, and meticulous in record-keeping.</li>
<li>Confident using Microsoft Word and Excel.</li>
<li>A strong communicator with a good telephone manner.</li>
<li>Knowledge surrounding housing construction is desired but essential.</li>
</ul>Why Join Us as a Repairs Co-Ordinator?<ul>
<li>Opportunities for career growth and development.</li>
<li>33 days of annual leave pro-rata including Bank Holidays</li>
<li>Competitive salary of £27,663 per annum pro rata (21-hour week)</li>
<li>Monthly attendance bonus</li>
<li>Life assurance cover (three times your annual salary)</li>
<li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li>
<li>Ongoing training opportunities to develop your career</li>
<li>Employee support and health &amp; wellbeing services</li>
</ul><ul><li>Free access to on-site gym</li></ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7385/Flow_Charts_-_Caution_and_Conviction_Nov_2020.pdf" target="_blank">Flow_Charts_-_Caution_and_Conviction_Nov_2020</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7389/Wrap_assistant.doc" target="_blank">Wrap_assistant</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7391/Wrap_Person_Spec.doc" target="_blank">Wrap_Person_Spec</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs. Please fully complete the on-line application form.
Hale CE Primary School, Hesketh Road, Hale Village, Liverpool, L24 4AN. Tel: 0151 425 3023
Wrap Around Care Assistant (After School Club)
15 hours per week, Monday to Friday 3.00-6.00pm
£24,309-£24,404 per annum FTE, £9,855-£9,893 per annum pro-rata
The governors wish to appoint an enthusiastic, dedicated and highly motivated professional to work with and supervise the physical/general care of individuals and groups of children in our Wrap Around Care, providing tasks for pupils. When required, to take part in the planning, development and implementation of programmes of support for pupils with special educational needs within the specific wrap around care setting.
Ideally you will have experience of working in a primary school setting and have an understanding of issues relating to child development, behaviour management, child protection and safeguarding.
We offer:
In return we can offer you the opportunity to work in a good school where “all staff, teaching and non-teaching, work together as a cohesive team to improve the school”. (Ofsted March 17)
We also offer:
<ul>
<li>* A caring and welcoming Christian school that values everyone</li>
<li>* A highly inclusive, supportive learning environment</li>
<li>* The opportunity to work with motivated pupils and supportive families</li>
<li>* Supportive governing body and a dedicated school team.</li>
<li>* A commitment to your professional development. 
</li>
</ul>
The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer of employment will be subject to receipt of an enhanced disclosure from the Criminal Records Bureau, as well as other pre appointment checks.
Required to start ASAP once pre-employment checks are all complete.
Closing date for applications Tuesday 15th July 2025 at 12.00pm
References will be called prior to the interview and are integral to the interview process
Interviews will be held Thursday 17th July 2025

Wrap Around Care Assistant (After School Club)

<ul></ul>





Voids Surveyor - Void and Lettings Team 
About the role: 
As a Void Surveyor the appointee will be expected to provide the full compliment of surveying services to the Council Housing – Homes department utilising the necessary skills, knowledge tools and techniques required to provide a comprehensive surveying service within a construction commercial and contracts environment. Your responsibilities will include building and sustaining relationships with multiple internal stakeholders and external agencies, creating a sustainable and streamlines commercial delivery practice, and managing housing and regeneration procurement projects from inception to completion. Additionally, you will ensure they are carried out in a timely manner, in line with the Council’s standing orders and audit requirements and in line with all relevant procurement legislation. 
About Enfield Council 
Enfield Council is committed to creating a resident-centric culture focused on supporting independence, enhancing life chances, and delivering safe, sustainable, and quality homes for the future. We have redesigned our services and teams to ensure we meet the evolving needs of our community, providing innovative and effective solutions to improve the lives of our residents. 
About the Ideal Candidate: 
The ideal candidate will have experience in working as a surveyor and collaborating on multi-service construction projects. The candidate would have experience in Voids or similar type of multi-disciplinary customer focused service, managing programmes of work utilising schedules of rates and a partnering approach successfully - on time and budget. You should have a background in delivering commercial management solutions in a diverse, multi-cultural environment, managing third-party relationships, and successful projects. Strong communication skills and the ability to converse at ease with colleagues, external collaborators and beneficiaries in accurate spoken English are essential. 
This would be a perfect opportunity for a trades person to progress into surveying 
Our Offer to the Candidate: 
Enfield Council offers a supportive and collaborative work environment where you can make a real difference. You will have the opportunity to work on impactful projects, receive ongoing professional development, and be part of a team dedicated to improving the lives of our residents. We also provide flexible working arrangements and opportunities for career progression. 
Contact Details - 
If you would like to know more about the role, please contact Jay Tingey on 020 8 132 0257 for an informal discussion. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

London Borough of Enfield

Voids Surveyor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7187/Contract_Manager.pdf" target="_blank">Contract_Manager</a></li>
</ul>

Please apply online via the link provided.










This is a 5 Years Fixed Term/ Secondment Opportunity
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
About The Role:
Are you a purpose-driven, collaborative, and efficient individual seeking to make a tangible impact within the public sector? The London Borough of Hackney is looking for a Contract Manager to join our Climate, Homes and Economy Directorate, within the Employment, Skills and Adult Learning service.
This role is crucial for the effective coordination and delivery of the Council’s £3 million per annum "Jobs and Skills for Londoners" and Adult Skills funding provision. You will play a key role in developing, maintaining, and promoting a robust contract management regime, ensuring compliance with grant funding regulations, and driving continuous innovation and improvement. You will need to be adept at working to deadlines within a complex grant-funded service.
Key Responsibilities:
- Manage contractual performance and risk, monitoring delivery across commissioned Employment, Skills and Adult Learning programmes.
- Interpret and manage external provider performance data, including KPIs and PIs, ensuring data accuracy.
- Draft, review, and negotiate contracts with Adult skills providers, ensuring clear terms and conditions and compliance with relevant grant funding regulations.
- Regularly review provider performance against contractual agreements, tracking key performance indicators.
- Build and maintain strong relationships with internal and external stakeholders, communicating contract details and addressing any concerns.
- Monitor contract budgets, ensuring cost-effectiveness and managing contract variations.
- Prepare regular reports on contract performance, identifying areas for improvement, and presenting findings to relevant stakeholders.
- Oversee analysis for continual improvement of service delivery and improved value for money.
About You:
We are looking for someone with:
<ul>
<li>Knowledge and experience of managing and reporting on the performance of skills initiatives, including progress against milestones and outputs.</li>
<li>A strong record of successfully leading programmes and projects, ideally within a grant-funded or public sector context.</li>
<li>Strong contract management and monitoring skills, including the ability to develop early warning systems for under-performance and/or non-compliance.</li>
<li>Ability to develop and deliver a range of KPIs and quality assurance measures.</li>
<li>Demonstrated performance management techniques, including the ability to develop, negotiate, and challenge outcomes and goals.</li>
<li>Experience in managing and prioritising a complex workload, balancing organisational and service-led demands.</li>
<li>Proven experience in procurement commissioning, partnership working across the public sector, and managing project budgets.</li>
</ul>
If you are a purpose-driven individual, thrive in a collaborative and efficient environment, and are adept at working to deadlines within a complex grant-funded service, we encourage you to apply. Join us in shaping a better Hackney!
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
For further question or if you wish to chat to anyone about this role please use the email here&nbsp;<a href="mailto:pallavi.dham@hackney.gov.uk" target="_blank">pallavi.dham@hackney.gov.uk</a>
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Closing date for applications:&nbsp;16 July&nbsp;2025 (22.59)
Interview and assessment date:&nbsp;W/C 11 Aug&nbsp;2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>







Disclaimers apply, for full details see:&nbsp;<a href="https://hackney.gov.uk/email-disclaimer" target="_blank">https://hackney.gov.uk/email-disclaimer</a>

London Borough of Hackney

Contract Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7464/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7465/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7466/Enforcement_Officer_Fixed_Term_6_Months_25_06_25_checked_by_SD_AC_amends.doc" target="_blank">Enforcement_Officer_Fixed_Term_6_Months_25_06_25_checked_by_SD_AC_amends</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Sector:&nbsp;&nbsp; Planning (Development Management)
Hastings Borough Council
Enforcement Officer (Planning Services)
Grade: 9 SCP 6 to 12
Salary: £25,183 to £27,711 per annum (pro rata)
Contract: Temporary – 6 months fixed term contract
Hours: 37 hours per week 

Our Offer
This role comes with:
<ul>
<li>Annual Leave starting at 27 days per year (pro rata)</li>
<li>Hybrid working </li>
<li>Opportunity to join the Local Government Pension Scheme (LGPS) </li>
</ul>

The Role
We have an exciting opportunity to join our Planning Services Team. You will be focussing mainly on less complex enforcement cases with an aim to resolving and closing those cases. With excellent communication skills you’ll be the first point of contact with the Council, reflecting our high standards for protecting the environment and conserving the historic character of the Borough.
You will not need to have direct planning enforcement experience, but we’d love to hear from you if you feel you have the skills and experience to carry out site investigations, review policies and procedures and project manage your work in an efficient way to completion. Core to this role will be a passion for making the town the best it can be.
Full details of the role can be found in the attached job description. We are keen to support your training and personal development and which includes flexible working and home working.
Who are we?
With world class coast, countryside, a thriving artist quarter in the Old Town, outstanding architecture, a variety of unique boutiques, cafes, restaurants and pubs, not to mention 1,000 years of history, Hastings is a popular place to live and visit. Competitive house prices, good schools, beautiful parks, an attractive environment, an outstanding community spirit and a determination to continue to evolve makes a move to Hastings a very positive investment into your future.
The Grotbusters scheme in Hastings is&nbsp;a council initiative that targets run-down or derelict buildings and land to improve the appearance of the town.&nbsp;It utilizes Section 215 of the Town and Country Planning Act 1990 to encourage landowners to tidy up their properties.&nbsp;Since its launch in 2000, the scheme has seen over 880 properties improved.&nbsp;

Who are you?
What we are looking for is someone with a passion for the built environment, what your town looks like and how it benefits the community. You will be someone who wants to become involved in the shaping of our town in a sustainable way, protecting the natural environment and quality of life for residents.
You will be able to visit sites using your own means of transport, to assess alleged breaches of planning control, focussing on Grotbuster associated work. You will be able to clearly communicate your on-site assessments and conclusions both verbally and through accurate and concise letters. You will be comfortable in dealing with customers face to face and via correspondence.&nbsp; You’ll have the ability to work under your own initiative making recommendations, with the support of your line manager, regarding your enforcement cases. You will be able to project manage your work to meet Council targets. You will be able to work in difficult, pressured and potentially confrontational situations and remain calm.
You’ll have excellent communication and customer-care skills, the ability to work flexibly, as part of a busy and high performing team.
If you have any questions you can call Eleanor Evans on (01424) 783251 or email (<a href="mailto:eevans@hastings.gov.uk" target="_blank">eevans@hastings.gov.uk</a>). We have a welcoming and friendly team so if you think this role could be for you we would love to hear from you.
Closing Date for applications : 21st July 2025 @ 12:00pm

Enforcement Officer (6-Months FTC)

<ul></ul>





Enfield Council are a dynamic local authority driven by a clear vision of how we will transform the borough, address inequality and create a lifetime of opportunities for everyone who lives, works and learns in Enfield. 
A vacancy has arisen in the Finance Business Partnering team - Education and Schools Finance Team for a Finance Assistant. 
The role will support a busy finance team providing timely and high standards of customer service to schools and other Council staff in respect of payments to schools and dealing with queries and other finance related tasks. Key duties include: 
 
 - Calculating and updating monthly payments to schools using the Council's schools advances system 
 - Completing financial reconciliations and ensuring that any imbalances are investigated and resolved 
 - Checking and following up on monthly and quarterly schools finance returns 
 - Liaising with Council staff and schools to deal with queries 
 - Pro-actively seeking opportunities to improve processes 
 
To be suitable for the role you need to have strong numeracy and literacy skills, have good attention to detail and work accurately. You will also have good IT skills, specifically using Microsoft Excel, Word and Outlook and accounting skills. 
If you are have finance experience and enjoy dealing with people and resolving queries, then we'd like to hear from you. 
Enfield offers a hybrid working arrangement with an expectation that staff will be in the office at least one day every other week as a minimum. 
 
 - Staff will be expected to attend the office as required by the service. 
 
Contact Details - 
If you have any difficulties accessing this information, please contact Rebecca Spyrou at <a href="mailto:rebecca.spyrou@enfield.gov.uk" target="_blank">rebecca.spyrou@enfield.gov.uk</a> or at 020 8132 0008 
team. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Finance Payments and Admin Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7450/Customer_Support_and_Admin_Officer_job_summary_June_25_Final.docx" target="_blank">Customer_Support_and_Admin_Officer_job_summary_June_25_Final</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Customer Support &amp; Administration Officer&nbsp; Reigate &amp; Banstead Borough Council Location: Town Hall, Reigate Salary: £24714 - 29355 Per annum Basis: Permanent, Full time 
 Are you looking for a new career opportunity in a fast developing, forward thinking and ambitious organisation?
The successful candidate will be a motivated person that has proven recent experience of working in an administrative role, in a capacity involving direct face to face support to the public and internal teams.
You will be a key member of the busy Homeless Prevention &amp; Homeless Relief Team who work to assist households within the borough to avoid homelessness. At Reigate &amp; Banstead we work in partnership with professionals where we aim to prevent homelessness at the earliest opportunity.
Applicant’s will be approaching for housing advice and assistance, and you will ensure all documents are available to the Homeless Prevention and Relief Teams in a timely and effective manner. You will provide essential administrative support to the wider team.
We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing housing need. You will be responsible for managing your own caseload and providing excellent customer service to our residents. You will support our most vulnerable residents at a time of crisis, working with and empowering them to resolve their threat of homelessness.
You will be working with a friendly, supportive, positive and diverse housing team. We will provide you with a wealth of training opportunities.
The work is fast paced, and no two days are the same. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support residents.
About the Person
&nbsp; You will be organised and thrive in a fast paced environment. You must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.
The role is based at our modern offices at the Town Hall in Reigate, as well as visiting residents in the borough.

Staff Benefits:
&nbsp; In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with:
&nbsp; • Competitive annual leave • An inclusive and social working environment • Staff wellbeing activities • Staff Network Groups • Training and career development • Modern offices in Reigate town centre • Contribution of 15% towards the LGPS pension scheme • Access to a reduced annual ‘Better’ leisure centre membership • Discounts for local and high street stores • A cycle lease scheme through salary sacrifice • Flexible working
Closing date: 27th July 2025 Interview date: 13th &amp; 14th August 2025
Values and Behaviours
&nbsp; Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
**NO AGENCIES PLEASE**

Customer Support & Administration Officer (Housing)

<ul></ul>





<h2>Good Growth</h2>
Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.
<h2>About the team</h2>
The Mayor wants to make London a zero-carbon city by 2030 and our GLA Group Clean Power Commercial Programme will play an important role in driving these efforts&nbsp;
<h2>About the role</h2>
The post holder will be accountable for the strategic management of complex contracts and procurement processes that drive the GLA’s and Programme’s goals, ensuring a focus on delivering value for money and enhancing outcomes for Londoners. They will ensure integration between the GLA Group Clean Power Commercial Programme and other related programmes and strategies, accelerates the purchasing of clean power, solar panel installations on buildings, heat pumps roll out and buildings retrofit among public sector organisations across London.&nbsp; They will provide commercial expertise to ensure this programme is delivered to high standard, provide guidance and support, engage with key stakeholders, and work closely with senior leadership and the Mayor’s Office to deliver the Mayor’s ambitions.
They will work with a wide array of stakeholders such as GLA Group organisations (Transport for London, Mayor’s Office for Policing and Crime, London Fire Brigade, London Legacy Development Corporation, The Metropolitan Police Service and Old Oak and Park Royal Development Corporation), central government, London Treasury, Community Energy Groups, London Boroughs, schools, and other delivery partners.
<h2>What your day will look like</h2>
<ul>
<li>Demonstrate inclusive leadership by fostering a culture where diverse perspectives are valued, team members feel empowered, and equity is embedded in decision-making processes.</li>
<li>Provide expert commercial support to deliver agreed Mayoral projects and programmes. This includes procuring and managing consultants and contractors and managing allocated resources in accordance with the Greater London Authority’s policies and Code of Ethics and Standards.</li>
</ul>
<ul>
<li>Shape and lead commercial negotiations with both new and incumbent suppliers through a pre-defined acceptable conclusion and give strategic advice and support to complex contracts at procurement, contract exit and contract reviews.</li>
</ul>
<ul>
<li>Deliver measurable and significant commercial results including cost savings and other indirect benefits to the GLA.</li>
</ul>
<ul>
<li>Provide guidance and advice on the commercial end-to-end lifecycle to stakeholders, securing engagement and business buy-in; develop and implement robust commercial strategies for the GLA; compile and issue tenders; negotiate and place contracts; amend and manage contracts and disputes in line with GLA governance.</li>
</ul>
<ul>
<li>Ensure all commercial activity represents best value for money; ensure compliance with regulations and policy, as well as best practice; exploit existing enabling arrangements where available.</li>
</ul>
<ul>
<li>Ensure timely and accurate reporting against key measures and targets for inclusion in stakeholder dashboards and wider commercial management information (MI) requirements.</li>
</ul>
<ul>
<li>Keep abreast of relevant environmental and other policies, initiatives and opportunities.</li>
</ul>
<ul>
<li>Establish and maintain excellent internal and external working relationships, and participate in cross-organisational and sector projects, to ensure opportunities for integration are maximised across the work programme of the GLA Group and that relationships with key stakeholders are further enhanced.</li>
</ul>
<ul>
<li>Present the projects, in the context of the Mayor’s policies, objectives and concerns at conferences, seminars and meetings to external bodies and organisations, and deputise for Senior Managers by representing the GLA at national policy and regional meetings and on study groups and working parties.</li>
</ul>
<ul>
<li>Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities.</li>
</ul>
<ul>
<li>Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams.</li>
</ul>
<h2>Skills, knowledge and experience</h2>
To be considered for the role you must meet the following essential criteria:
<ul>
<li>Significant commercial or procurement expertise, including Sourcing through to contract management, likely to have been gained from having a leading role in the public sector and/or complex commercial environment.</li>
<li>Experience of influencing and leading complex commercial activities and projects, and the ability to effectively prioritise a varied workload with demanding deadlines.</li>
<li>Evidence of negotiation skills, likely to have been gained from multiple large deals. Able to demonstrate examples of having been forceful in order to secure a deal, while maintaining strong customer/supplier relationships.</li>
<li>Experience working on complex commercial projects involving novel and non-standard commercial and contractual mechanisms, with the ability to identify improvements that deliver greater commercial outcomes</li>
<li>Ability to make recommendations and decisions based on partial or incomplete information, and consider multiple interconnected commercial risks to arrive at a balanced course of action or solution.</li>
<li>Hold Chartered Institute of Procurement &amp; Supply (CIPS) Level 4, or have gained similar knowledge by work experience.</li>
</ul>
Behavioural competencies
Problem Solving
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.
Level 3 Indicators of Effective Performance
<ul>
<li>Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding</li>
<li>Actively challenges the status quo to find new ways of doing things, looking for good practice</li>
<li>Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues</li>
<li>Initiates consultation on opportunities to improve work processes</li>
<li>Supports the organisation to implement innovative suggestions</li>
</ul>
Decision Making
… is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results.
Level 4 Indicators of Effective Performance
<ul>
<li>Makes difficult decisions for the long-term benefit of the organisation</li>
<li>Presents and instils confidence in strategic decision-making</li>
<li>Consults a diverse range of stakeholders early in critical organisation-wide decisions</li>
<li>Stands by the decisions and actions of the GLA</li>
<li>Accepts and promotes accountability for the GLA’s decision-making</li>
<li>Ensures the organisation balances effective risk management with the need for timely actions</li>
</ul>
Strategic Thinking
…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action.
Level 3 Indicators of Effective Performance
<ul>
<li>Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners</li>
<li>Consistently takes account of the wider implications of team’s actions for the GLA and Londoners</li>
<li>Encourages self and others to think about organisation’s long-term potential</li>
<li>Informs strategy development by identifying gaps in current delivery or evidence</li>
<li>Takes account of a wide range of public and partner needs to inform team’s work</li>
</ul>
Building and Managing Relationships
… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.
Level 4 Indicators of Effective Performance
<ul>
<li>Identifies and engages a diverse range of influential contacts within stakeholder and community groups, and partner organisations</li>
<li>Builds alliances to establish mutually beneficial working arrangements, openly sharing knowledge and insights</li>
<li>Actively challenges and addresses ‘silo attitudes’ to encourage effective relationship-building inside and outside the GLA</li>
<li>Understands the complexities of political dynamics and uses this to manage relationships and resolve conflict effectively</li>
<li>Identifies clear win-win situations with external partners</li>
</ul>
Communicating and Influencing&nbsp;
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.&nbsp;
Level 4 Indicators of Effective Performance&nbsp;
<ul>
<li>Articulates self with credibility and conviction, encouraging buy-in to corporate position</li>
<li>Influences the thinking of other organisations, encouraging them to deliver with the GLA</li>
<li>Ensures that the organisation communicates inclusively with staff and external stakeholders</li>
<li>Acts as a credible and convincing spokesperson and negotiator for the GLA</li>
<li>Instils a corporate commitment to accessible communication</li>
</ul>

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>
How to apply
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager&nbsp;Dipo Lafinhan&nbsp;would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:Oladipo.Lafinhan@london.gov.uk" target="_blank">Oladipo.Lafinhan@london.gov.uk</a>. &nbsp;
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: Early August&nbsp;(may be subject to change)
<h2>Equality, diversity and inclusion</h2>
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.&nbsp;We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.
Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
<a href="https://www.gov.uk/find-out-dbs-check" target="_blank">Find out which DBS check is right for your employee - GOV.UK (www.gov.uk)</a>
Secondment Opportunity
If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying&nbsp;
<ul>
<li>On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;</li>
<li>successfully completed your probation period and are performing to the required standard for your current role; and</li>
<li>at least 18 months service with the GLA&nbsp;</li>
</ul>
If you do meet the criteria listed above, you will need to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy.&nbsp;This form must be received by the closing date of the vacancy.&nbsp;Failure to provide this form will mean your application cannot be progressed.
If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. &nbsp;For further information, please see&nbsp;<a href="http://intranet.london.gov.uk/node/17077" target="_blank">Secondment Policy and Procedure.</a>
IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form as it is not a secondment.
If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk.</a>

Commercial and Contract Manager

<ul></ul>





<h2>Strategy and Communications</h2>
Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city.
<h2>About the team</h2>
The Internal Communications team helps colleagues to understand the organisation’s priorities so that they have the information they need to do their jobs, and to help them feel inspired and motivated to deliver for London. We do this through developing communications plans around our biggest priorities, working with senior leaders, and running a range of channels including leadership and staff events, email newsletters, and intranet news and blogs.
<h2>About the role</h2>
This role is a one-year maternity cover.
Key responsibilities include:
<ul>
<li>Supporting the delivery of our internal communications and engagement strategy</li>
<li>Creating and delivering high-quality, engaging content for various internal communication channels, including newsletters, intranet, emails, and digital signage</li>
<li>Contributing to the delivery of staff engagement events including staff briefings, conferences, and workshops</li>
<li>Providing advice and recommendations to stakeholders to deliver effective internal communications</li>
<li>Providing day-to-day support for our intranet</li>
<li>Responsible for maintaining Internal Communications planning and schedules&nbsp;</li>
</ul>
<h2>What your day will look like&nbsp;</h2>
<ol>
<li>Plan, edit and produce regular internal communications including our staff e-newsletters. This involves planning content, liaising with and interviewing colleagues to source content, writing and editing articles, photography and video, distribution and measurement.</li>
<li>Plan, write and edit content for the intranet</li>
<li>Organise regular staff presentations and coordinate other large staff briefings, including planning and sourcing topics, liaising with speakers, organising logistics and promoting events through internal communications.</li>
<li>Provide support and encouragement for teams and network groups in engaging GLA staff including advising on tailored communication campaigns.</li>
<li>Coordinate communications including announcements, briefings, cascade messages and senior leadership meetings.</li>
<li>Provide support developing a flexible, motivated and responsive workforce, liaising with organisational development colleagues.</li>
<li>Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities.</li>
<li>Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job and participating in multi-disciplinary cross-department and cross-organisational groups and task teams.</li>
</ol>
<h2>Skills, knowledge and experience</h2>
<ol>
<li>Knowledge and experience of producing engaging communications.</li>
</ol>
<ul>
<li>experience of writing and editing for an internal staff audience&nbsp;</li>
<li>experience of providing advice and support to staff to help them in communicating their priorities</li>
<li>a proven track record of organising staff events and engaging and coordinating volunteers</li>
</ul>
<ol>
<li>Evidence of using innovation and creativity and understanding of current communications best practice to disseminate information and engage people.</li>
<li>Ability to use a range of standard and specific ICT systems, including</li>
</ol>
<ul>
<li>Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Forms, Teams etc)</li>
<li>Drupal (or similar Content Management Systems)</li>
</ul>
<ol>
<li>Competence in photography, filming, video and photo editing, and design would be desirable.</li>
<li>Awareness of working in a political context</li>
<li>Key behavioural competencies for this role are Communicating and influencing, responding to pressure and change, stakeholder focus, problem solving, planning and organising&nbsp;</li>
</ol>

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>
<h2>How to apply</h2>
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager&nbsp;Alice Young&nbsp;would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:alice.young@london.gov.uk" target="_blank">alice.young@london.gov.uk.</a>
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: wc 4 August&nbsp;(may be subject to change)
<h2>Equality, diversity and inclusion</h2>
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.&nbsp;We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
<h2>Additional Information</h2>

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
<a href="https://www.gov.uk/find-out-dbs-check" target="_blank">Find out which DBS check is right for your employee - GOV.UK (www.gov.uk)</a>
<h2>Secondment Opportunity</h2>
If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying&nbsp;
<ul>
<li>On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;</li>
<li>successfully completed your probation period and are performing to the required standard for your current role; and</li>
<li>at least 18 months service with the GLA&nbsp;</li>
</ul>
If you do meet the criteria listed above, you will need to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy.&nbsp;This form must be received by the closing date of the vacancy.&nbsp;Failure to provide this form will mean your application cannot be progressed.
If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. &nbsp;For further information, please see&nbsp;<a href="http://intranet.london.gov.uk/node/17077" target="_blank">Secondment Policy and Procedure.</a>
IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form as it is not a secondment.
If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk.</a>

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