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Job Title: Senior Business Support Officer Starting Salary: £26,835 opportunity to progress to £30,060 pa (pro-rata for part-time) pay award pending Hours: up to 37 hours Location: Hertfordshire Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?Our Business Support Service is looking for highly motivated, enthusiastic, and organised Business Support Senior Officers who can ensure that a high level of administrative support is provided to our departments.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.<h4>About the role</h4>Our Business Support Service supports a range of departments. If you are particularly interested in an area, please specify in your application. If we do not have any vacancies for your preferred area at this time your application will be held in a talent pool, and you will be contacted when a vacancy arises.All roles tend to be hybrid, which will mean that you will be expected to work within one of Hertfordshire County Council’s offices on a regular basis as well as working from home. The hiring manager will discuss the details for each particular vacancy.Children’s ServicesYou will be supporting services across Childrens Safeguarding, Specialist, Education, Skills &amp; Inclusion who ensure Hertfordshire families, children &amp; young people have the right support, guidance and advice, some roles may involve exposure to sensitive information &amp; a DBS may be required for roles working in buildings where children or young people may be present.Adult Care ServicesACS focusses on enabling people to live a full and active life as independently as possible in the community. We have Older People’s and Sensory Services, Adult Disability Services, Safeguarding, DoLs and Learning &amp; Development, along with Integrated Discharge and Transfer of Care Teams, Day Opportunities and Supported Living Services. As a Business Support Officer you will undertake a variety of administrative duties depending on the service including data entry and analysis, meeting support and minute taking, receiving and making telephone calls. You may be in contact with those that use our services and a DBS may be required in these settings.Public HealthYou’ll be supporting our statutory Public Health teams dealing with confidential and sensitive matters and undertaking a range of administrative duties such as meeting support, creating agendas, note and minute taking, answering telephone calls, managing surveys and providing information as a first point of contact.Hertfordshire Fire &amp; Rescue ServiceYou’ll be supporting the teams in the Hertfordshire Fire Stations. Key duties include inputting overtime and on-call payments to HCC’s payroll system, managing the supply of uniform and PPE on behalf of operational staff, making and receiving telephone calls on behalf of the Fire Service, finance support with station budgets and purchasing, and providing information as a first point of contact. You will be expected to manage team commitments avoiding scheduling conflicts and deal with all general matters including correspondence, invoices, and timesheets according to local procedures.Growth &amp; Environment / Resources DepartmentsYou’ll be supporting services such as Passenger Transport, Libraries, Property undertaking a range of administrative duties including meeting support, creating agendas, note and minute taking, raising purchase orders, managing invoicing and payments processes, maintaining database information and providing information as a first point of contact.<h4>About you</h4>Essential:<ul><li>Experience of working in a previous administrative or support role</li><li>Organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Understanding of specialised processes and methods gained through relevant training and experience.</li><li>Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.</li><li>GCSE or Vocational equivalent, strong numeracy and literacy skills</li><li>Enthusiasm and pride in your work are qualities we welcome.</li><li>You will be used to working to tight deadlines and with high accuracy in written correspondence.</li><li>Experience in minute or note taking </li></ul>Desirable:<ul><li>Support with coaching and training others</li><li>Experience in processing invoices and handling financial transactions</li></ul>This job role is within the Business Support, level BUS07 job profile. Please locate this via:Job profiles: Business support servicesClosing Date: This is an ongoing advert and you may be required to start work before the closing date specified.Interview Date: Please note interviews will be arranged as and when applications are received.Vacancies are being progressed regularly which may mean that a vacancy in a particular team may be filled before a candidate is put forward, however there are ongoing vacancies.Benefits of working for usWe welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Hertfordshire County Council

Senior Business Support Officer

Job Title: NDORS Driver Training Officers Starting Salary: £33,366 progressing to £36,124&nbsp;The Council contribution to your LGPS pension is 19.6% of your actual pensionable pay Hours: 37.0 Location: Stevenage Contract Type: Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>NDORS trainers specialise in delivering training courses on behalf of police forces across the UK. It is well established team and is subject to ongoing development as an integral part of the delivery to promote road safety, reducing accidents on Hertfordshire roads.<h4>About the role</h4>National Driver Offenders Retraining Scheme (NDORS) courses are governed by UKROED and delivered by Hertfordshire County Council (HCC) on behalf of Hertfordshire Police. HCC are one of many Course Providers across the UK and delivers several education and training activities that must adhere to national models.HCC are looking to recruit Trainers to join our team in Hertfordshire and are looking for both practical and theory trainers.Trainers will be delivering the following courses in both virtual and physical classrooms across Hertfordshire.<ul><li>National Speed Awareness Course - Theory</li><li>National Motorway Awareness Course - Theory</li><li>Safe and Considerate Driving Course – Theory and Practical Trainers</li><li>What’s Driving Us? – Theory</li><li>National Rider Risk Awareness Course (NRRAC) – Theory</li></ul>These roles contribute to our broader aims for encouraging responsible driver/rider behaviour as a mechanism to reduce road crash casualties. An evolving role with new work streams in the future team plan.<ul><li>Development and delivery of Road Safety initiatives and training courses.</li><li>Deliver driver assessments and assess assessors.</li><li>Review and update current practices and procedures.</li></ul><h4>About you</h4>Essential criteria:<ul><li>You must have excellent teaching or coaching skills and be able to deliver courses both physically in venues across Hertfordshire as well as online via a digital platform (currently Zoom).</li><li>Hold a training or teaching qualification.</li><li>You will be an existing NDORS licenced Trainer.</li><li>Training will be provided by NDORS Licenced Instructors and regular monitoring provided by our own HCC internal monitors.</li><li>Trainers will be required to deliver courses across 6 days from 08:00 – 21:00.</li><li>There are also opportunities for NDORS instructor training as well as internal monitoring training.</li><li>SCD practical trainer – DVSA registered ADI at a minimum of grade B.</li><li>Hold a behaviour change qualification.</li></ul>Desirable:<ul><li>Fleet licence</li><li>Approved Driving Instructor licence (ADI).</li><li>RoSPA Silver or Gold award.</li><li>Assessors qualification.</li></ul>This job role is within the Community Services, level COM9 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Tim Oxley on 01992 555181 for an informal discussion about the role.Please be aware this is an ongoing advert; interviews will be arranged as and when.Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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NDORS Driver Training Officers

Job Title: Waste Supervisor Starting Salary: £40,043 progressing to £43,763 Hours: 40.0 Location: Hertfordshire Contract Type: Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>As part of the Waste Management Unit, fulfilling the statutory duties of a waste disposal authority, the Recycling Centre service in Hertfordshire receives c1.5million visitors each year and handles c80,000 tonnes of household waste across a network of 16 Recycling Centres.<h4>About the role</h4>As an experienced leader in managing and motivating remote teams to achieve exceptional results and high levels of customer service, you will oversee Recycling Centres in accordance with Health and Safety, Waste industry (EA), and other relevant legislations. Working within a small team dedicated to the Recycling Centre service, you will continuously improve this essential service for the residents of Hertfordshire.In this role, you will ensure compliance with all applicable legislation, including Environmental and Health &amp; Safety requirements, while promoting continuous improvement in customer service, recycling performance, waste reduction, and reuse initiatives. You will travel around the county, providing visible leadership to remote teams and conducting frequent inspections related to service provision and compliance. Your responsibilities will include engaging with members of the public in person, over the phone, and through written communications, investigating accidents, incidents, complaints, and customer inquiries to provide thorough and reasoned responses and resolutions. Part of this role includes challenging service users who may be fraudulently accessing free public services at the expense of taxpayers and make informed, evidence-based decisions regarding service provision on weekends on behalf of senior management. Using initiative and creativity, you will solve complex problems within the framework of applicable legislation and council policy. Additionally, you will be responsible for the effective maintenance of infrastructure, plant, and machinery at recycling centres, ensuring clear and effective communication with contractors to maintain continuous service delivery. You will also identify needs and place orders for goods and services related to the service, managing goods receipting for invoice payment approval.<h4>About you</h4>As someone engaged in ensuring a compliant and positive working environment across a diverse and dispersed front line team everyday will present different challenges. Working closely with different members of the Recycling Centre and Reuse Team, the Waste Management Unit and colleagues from across HCC you will have the opportunity to help deliver and shape a service that many residents rely upon as well as helping the Council protect the environment for future generations.Essential criteria:<ul><li>Leadership and management skills.</li><li>Waste management experience.</li><li>Experience in managing Health and Safety, with a relevant qualification.</li><li>Proven ability to improve services through managing a team of staff.</li><li>Ability to communicate policy and legislative restrictions clearly to the public, acknowledging the diversity of Hertfordshire residents.</li><li>Proven ability to effectively and efficiently manage operations similar to a Recycling Centre.</li><li>Daily access to a vehicle and the ability to drive around the county as required.</li></ul>Desirable criteria:<ul><li>Hold the Certificate of Technical Competence.</li></ul>This job role is within the Community Services, level COM10 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact <a href="mailto:Lorna.stump@hertfordshire.gov.uk" target="_blank">Lorna.stump@hertfordshire.gov.uk</a> for an informal discussion about the role.This advert may close early if excessive applications are received.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. .<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Waste Supervisor

About UsNorth Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.The RoleWe are seeking a dedicated Civil Enforcement Officer to join our Parking Services team. The Parking Services Team cover enforcement of parking restrictions and Public Space Protection Order (PSPO) offences across the whole of North Somerset district.As a CEO you will be expected to patrol Council car parks and on street areas covered by parking enforcement and offer a consistent and fair approach to enforcement and management of North Somerset parking. You will also be required to enforce PSPO Offences, such as littering, dog fouling and smoking in a Children’s play area. You will operate as an individual and with other team members and act as a Council ambassador, offering help and guidance to the public over a range of topics. You will be expected to have excellent communication skills and be professional at all times particularly when dealing with potential confrontational situations. Working hours will be on a fixed rota basis, 4 days on 2 days off, to include evenings, weekends and bank holidays. Full uniform and training provided.Key Responsibilities:<ul><li>Checking vehicles in car parks and in-street enforcement areas to ensure they comply with the parking order and legislation</li><li>Issuing parking enforcement notices and collecting evidence</li><li>Collecting evidence of PSPO offence</li><li>Maintenance and checking of Pay and Display machines</li><li>Health and Safety checks to car parks</li><li>Assisting with local events as required</li><li>Checking Blue Badges</li></ul>The post-holder must have a valid driving licence or be able to use suitable alternative methods of travel throughout the district.Work StyleAt North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development.This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:<ul><li>Mobile/Field Worker</li><ul><li>0-1 day in the office</li><li>Includes field workers who primarily work remotely.</li><li>Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.</li></ul></ul>What We OfferAt North Somerset Council, we value our employees and provide a supportive and inclusive work environment.We offer:<ul><li>Competitive salary and benefits</li><li>Flexible working arrangements</li><li>Local Government Pension</li><li>Opportunities for professional development</li><li>Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums</li><li>Opportunity to purchase up to an additional 10 days annual leave each year</li><li>Dedicated in house Wellbeing Team</li><li>Salary sacrifice Cycle to Work and Electric Vehicle schemes</li></ul>Further details of our excellent rewards package can be found in our Benefits booklet.How to ApplyIf you share our&nbsp;vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.Contact InformationFor further information about the role, please contact Adrian, Civil Enforcement Supervisor, on 07392 138018.Important InformationAs a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.Interview Date: to be confirmedPlease note: We are currently only able to accept applications from candidates who have full permission to work in the UK.This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.&nbsp;&nbsp;Equal OpportunitiesAt North Somerset Council we want all our employees to feel valued and appreciated.&nbsp; We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave.&nbsp; We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.&nbsp;We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.





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