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Senior Customers Services Officer x2 
Full time - 36 hours 
Salary £31,524 - £33,912 
We are the first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional people into our Centre. 
We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position within our Customer Operations Team. This post is primarily for our Housing Advisory Telephone Service dealing with calls regarding Homelessness, Temporary Accommodation Enquiries, Repairs, Rent and liaising with the back office. The successful candidate will also assist with covering the General Enquiries Line and working on Webchat (Online services and Social Media) so this will help if you have experience with council services. 
The candidate must also be comfortable with dealing with challenging calls and be able to navigate our web pages and have understanding and awareness of how to deal with complex enquiries. The candidate will also be assisting with supporting and training new members of staff. 
The successful candidate will assist the Team Managers with offering advice and support at meetings to ensure smooth customer journey. 
To be successful, we require that you match the following criteria. 
 
 - Ready to work between the hours of 9am -5.12pm Monday to Friday. 
 - Work at the Civic Centre twice a week (but may need to do more days if required) and working from home. 
 - Be able to give clear and concise information about our council services. 
 - Have a positive attitude toward customers. 
 - Will go the extra mile to help our customers and listen to their needs. 
 
Enfield council is an equal opportunities and inclusive employer and so we welcome applications from all sections of community and guarantee interviews for people with disabilities who match the essential criteria. 
In return we offer a competitive salary and benefits as well as structured career progression within the group and the council as a whole. 
The role is subject to a probation period. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest, and respectful, take responsibility and listen and learn. 
If you value these Behaviours too, we’d love to hear from you. 
Contact Details - 
If you would like to know more about the role, please contact Michelle Simmons on 02081321300 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Senior Customer Service Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7537/Role_Profile_-_Cemetery_Superintendent_2025.docx" target="_blank">Role_Profile_-_Cemetery_Superintendent_2025</a></li>
</ul>

Please apply online via the link provided by completing our application form. Please note, we do not accept CVs for this position.



At Epsom &amp; Ewell, we aspire to deliver high quality services to our residents. We might be small, but we have big plans to serve our population of 80,000 residents. We are investing in our future, increasing strategic capacity, and exploring new ways of working.
We are looking for an experienced Cemetery Manager to lead a small, dedicated team.
You will be responsible for the first-class delivery of cemetery services in Epsom Cemetery and two closed churchyards in the borough, ensuring a high quality and compassionate service for the bereaved.
As the main point of contact for our customers, you will be required to help them navigate our services during an emotionally charged period of their lives.
You will also be responsible for the supervision of an experienced team of grounds maintenance staff to ensure that Epsom Cemetery and the closed churchyards are well maintained.&nbsp;
In addition to excellent administrative, budgetary, and supervisory skills, you will ideally hold an ICCM qualification in Cemetery Law and be willing to undertake industry-specific training.
You will be joining a friendly and supportive organisation with a reputation of excellent service delivery, encouraging innovation and new ways of working, in a borough that is consistently judged as one of the best places to live in the country.
If you have the enthusiasm and determination to deliver an exceptional service, drive change and embrace the use of technology to improve efficiency, then we would like to hear from you.&nbsp; In return you will benefit from 24 days annual leave, subsidised gym membership, entitlement to join the local government pension scheme, and non-contributory life assurance.
This role is a job share 28.8 hours per week. Flexible working arrangements will be considered.
For an informal discussion please contact Fiona Farrell, Cemetery Manager on <a href="mailto:FFarrell@epsom-ewell.gov.uk" target="_blank">FFarrell@epsom-ewell.gov.uk</a>.
Closing date for Applications – 21 July 2025
Interviews – Week Commencing 24 July 2025

Cemetery Superintendent

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7531/Job_application_guidance.doc" target="_blank">Job_application_guidance</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7532/PMO_-_Specialist_May_2025.docx" target="_blank">PMO_-_Specialist_May_2025</a></li>
</ul>

Please apply online via the link provided.
Rochford District Council is committed to equal opportunities and welcomes applications from all sections of the community.  People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.
It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.



We’re looking for an experienced and driven PMO Specialist to help shape and strengthen project and programme management across two forward-thinking councils.
<h4>About Us</h4>
Rochford District Council and Brentwood Borough Council have joined forces under the OneTeam Transformation - a&nbsp;bold and innovative partnership designed to deliver smarter services and stronger communities. Together, we’re building a unified officer team that shares knowledge, experience, and ambition.
<h4>The Role</h4>
As our PMO Specialist, you’ll lead the development of a high-performing Project Management Office, embedding best practices and supporting teams to deliver successful outcomes. You’ll work closely with senior leaders, project sponsors, and delivery teams to ensure our programmes are governed effectively, resourced smartly, and delivered with excellence.
<h4>What You’ll Do</h4>
<ul>
<li>Develop and lead a unified PMO function across both councils.</li>
<li>Embed consistent project management frameworks, tools, and training.</li>
<li>Coach and support project managers and sponsors to deliver success.</li>
<li>Drive benefits realisation and continuous improvement.</li>
<li>Lead a community of practice for project professionals.</li>
<li>Provide expert insight, challenge, and support to senior stakeholders.</li>
</ul>
<h4>What You’ll Bring</h4>
<ul>
<li>Proven experience in strategic project and programme management.</li>
<li>Strong knowledge of project methodologies and governance.</li>
<li>Excellent communication, coaching, and stakeholder engagement skills.</li>
<li>A proactive, analytical mindset with a passion for improvement.</li>
<li>A recognised project management qualification (or equivalent experience).</li>
</ul>
<h4>Why Join Us?</h4>
<ul>
<li>Work across two forward-thinking councils with a shared vision for innovation and excellence.</li>
<li>Enjoy flexible, agile working arrangements.</li>
<li>Be part of a supportive, inclusive and innovative team that values your ideas.</li>
<li>Opportunities for professional growth and development</li>
<li>Make a real difference to the lives of residents and the future of local government.</li>
</ul>
Ready to Make an Impact? We’d love to hear from you. Apply now and be part of something bigger!
If you would like a discussion about this role, please contact Samantha Nicholson, Corporate Manager – Transformation, Policy, Funding and Performance on <a href="mailto:Samantha.Nicholson@brentwood.rochford.gov.uk" target="_blank">Samantha.Nicholson@brentwood.rochford.gov.uk</a> to arrange a call.

Project Management Office (PMO) - Specialist

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7548/JD.docx" target="_blank">JD</a></li>
</ul>

Please apply using the online application form via the Cheshire West and Chester Council website. Please note that CVs will not be accepted. For application queries, contact <a href="mailto:lhadaway@blaconhigh.cheshire.sch.uk" target="_blank">lhadaway@blaconhigh.cheshire.sch.uk</a> 



Medical Room Co-ordinator JDQ: AAAE5326
37 hours per week, Term Time plus 5 insets 39 weeks per year Grade 4, £21056 – £21728 per annum (actual), depending on experience
Blacon High School – More Than a School Blacon High School, a successful and inclusive 11–16 secondary school, is seeking a compassionate, highly organised and proactive Medical Co-ordinator to oversee the care and medical needs of our students. This role plays a vital part in supporting the health and wellbeing of all students, working closely with parents/carers, pastoral staff, external agencies, and the wider school team.
We are looking for a professional who is calm under pressure, empathetic, meticulous and committed to delivering high standards of care in a school environment. You will need to manage confidential information with discretion and work collaboratively to ensure the safety, welfare and dignity of all our students.
We are looking for applicants who:
<ul>
<li>Have a background in healthcare, first aid or medical administration</li>
<li>Possess excellent organisational and record-keeping skills</li>
<li>Are able to communicate effectively with students, staff and families</li>
<li>Can respond swiftly and sensitively to a range of medical situations</li>
<li>Are committed to supporting young people and promoting wellbeing in a busy school setting</li>
</ul>
This is a fantastic opportunity to become part of a dedicated and supportive staff team. The successful candidate will play a key role in ensuring our students feel safe and supported throughout their school journey.
For further details, including the job description and person specification, please visit our website: <a href="http://www.blaconhighschool.net" target="_blank">www.blaconhighschool.net</a>. For an informal discussion or to arrange a visit, please contact Ms Laura Rose (Business Manager) at <a href="mailto:lrose@blaconhigh.cheshire.sch.uk" target="_blank">lrose@blaconhigh.cheshire.sch.uk</a>, or phone 01244 371475.

Medical Room Co-Ordinator

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7547/JD.docx" target="_blank">JD</a></li>
</ul>

To apply, please complete the online application form via the Cheshire West and Chester Council website. CVs will not be accepted. For application queries, email <a href="mailto:lhadaway@blaconhigh.cheshire.sch.uk" target="_blank">lhadaway@blaconhigh.cheshire.sch.uk</a>.



Receptionist / Cover Organiser JDQ: AAAE5139
37 hours per week, term-time plus 5 inset days (39 weeks per year) Grade 3, £20411 – £21056 per annum (actual), depending on experience
Blacon High School – More Than a School We are looking for a professional and personable Receptionist / Cover Organiser to join our front office and admin team. This dual role is key to the smooth and efficient running of the school day and involves being the first point of contact for students, staff, visitors and parents, as well as managing and arranging daily staff cover.
This is a busy, fast-paced role that requires excellent communication, organisation, and problem-solving skills. You will work closely with senior leaders, teaching staff and external supply agencies to ensure that cover is arranged quickly and effectively each day, and that reception duties are carried out to a high standard.
We are looking for applicants who:
<ul>
<li>Have excellent interpersonal and communication skills</li>
<li>Are confident, calm and professional when working under pressure</li>
<li>Have strong administrative and IT skills, including SIMS (or willingness to learn)</li>
<li>Are proactive, organised, and able to manage multiple priorities</li>
<li>Can maintain confidentiality and deal with situations sensitively and appropriately</li>
</ul>
Previous experience in a school environment and knowledge of cover management systems would be advantageous but is not essential. Full training and support will be provided for the right candidate.
At Blacon High School, we are proud to be a welcoming, inclusive and ambitious community. The successful candidate will join a supportive and committed staff team.
Further information is available via our school website: <a href="http://www.blaconhighschool.net" target="_blank">www.blaconhighschool.net</a>. For an informal discussion about the role or to arrange a visit, please contact Ms Laura Rose (Business Manager) at <a href="mailto:lrose@blaconhigh.cheshire.sch.uk" target="_blank">lrose@blaconhigh.cheshire.sch.uk</a> or phone 01244 371475.

Administration

<ul></ul>





Business Intelligence Officer x1 post 
Full time - 36 Hours 
Salary SO1 - £37,068 - £38,058 
We are seeking a talented Business Intelligence Officer to join our Environment &amp; Communities department—a dynamic and diverse service area delivering frontline services that affect every resident in the borough. From clean streets and vibrant parks to public safety and environmental health, this is your opportunity to help shape the borough through insight-driven decision making. 
About the Role 
As Business Intelligence Officer, you will play a key role in transforming raw data into meaningful intelligence that enables high-quality, efficient, and responsive services. Your work will inform both day-to-day operational delivery and long-term strategic planning across a wide range of services, including: 
 
 - Waste &amp; Recycling 
 - Highways 
 - Parks &amp; Open Spaces 
 - Leisure Services 
 - Property Services 
 - Environmental Protection 
 
You will provide analytical support that helps service managers, senior leaders, elected members, and partners understand performance, identify areas for improvement, and make evidence-based decisions. 
What You’ll Do 
 
 - Develop and deliver business intelligence reports, dashboards, and tools using modern data platforms and visualisation software 
 - Analyse complex data sets to identify trends, patterns, and opportunities for service transformation 
 - Support the department in embedding a data-driven culture that champions continuous improvement 
 - Explore emerging technologies, such as AI and predictive analytics, to enhance decision-making and service innovation 
 - Work collaboratively with stakeholders across the Council and with external partners to ensure that insight leads to action 
 
About You 
We're looking for a curious and analytical thinker with: 
 
 - Strong technical skills in data analysis and visualisation (e.g. Power BI, SQL, Excel) 
 - Experience of working with large and complex data sets 
 - The ability to present insights clearly to non-technical audiences 
 - A proactive approach to solving problems and improving services 
 - A passion for public service and commitment to Enfield’s values of sustainability, community wellbeing, and inclusive growth 
 
Contact Details - 
If you would like to know more about the role, please contact Gaya Gamagea on 02080789095 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Business Intelligence Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7533/Flow_Charts_-_Caution_and_Conviction_Nov_2020.pdf" target="_blank">Flow_Charts_-_Caution_and_Conviction_Nov_2020</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7534/CES_Consent_to_Obtain_References_Form_ATS.DOCX" target="_blank">CES_Consent_to_Obtain_References_Form_ATS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7535/CES_Rehabilitation_of_Offenders_Act_1974_-_Disclosure_Form.docx" target="_blank">CES_Rehabilitation_of_Offenders_Act_1974_-_Disclosure_Form</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7536/mission_statement_Feb_20.docx" target="_blank">mission_statement_Feb_20</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7538/SG_30.06_Person_Spec_June_25.docx" target="_blank">SG_30.06_Person_Spec_June_25</a></li></ul>

Please apply online via the link provided.
Please note, we do not accept CVs. Please fully complete the on-line application form.
Mid-day Assistant (11.45 am-1.15 pm)
St Gerard’s Catholic Primary &amp; Nursery School
Lugsdale Road, Widnes, Cheshire WA8 6DD
Telephone: 0151-424 2879
Email: <a href="mailto:head@st-gerards.halton.sch.uk" target="_blank">head@st-gerards.halton.sch.uk</a>
Headteacher Mr K Landrum
HBC 1 - SCP 2 = £24309 FTE, £4510 per annum actual, term time only
Midday Assistant Required
The Governors of this highly successful and caring school are looking for a Midday Assistant.
Applicants must be willing to promote and support the aims and ethos of our Catholic school.
&nbsp;The successful candidate will:
<ul>
<li>Have experience of working with children.</li>
<li>Be able to work as part of a team and establish positive relationships with children.</li>
<li>Use initiative and able to organise activities during lunchtime.</li>
</ul>
In return, we can offer you:
<ul>
<li>a caring and welcoming Catholic Primary School that values everyone</li>
</ul>
St Gerard’s Catholic Primary &amp; Nursery School is committed to safeguarding and promoting the welfare of children and young people, and expects staff and volunteers to share this commitment.
The successful applicant will be required to complete a Disclosure Barring Form.
Applicants must complete an Application Form.

Midday Assistant

<ul></ul>





First Response Officer 
We are recruiting! During 2020 we redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future. 
The London Borough of Enfield is recruiting a First Response Officer for a fixed term period of up to 12 months, with the possibility of a 12 month extension, to provide excellent front line housing management services to the residents of the borough. 
Our First Response Officers are the ambassadors of the Housing Management Service and we want inspired, committed people to make a positive difference in the lives of individuals and communities across the borough. In this new and exciting role, you will be working as part of a team delivering the tenancy and property management service to over 15,000 council properties. 
You will be working in geographic patches consisting of circa 1,500 properties, and the role will be fast paced and varied, seeking to resolve low level casework at first point of contact, which will include low level anti-social behaviour. 
The role will also involve triaging higher risk cases and where required referring on to the Resident Relationship Team for more complex cases. 
Resident safety is a key part of this work, you will be conducting welfare checks with residents, creating support plans, Person Centered Risk Assessments, and Personal Evacuation plans. You will also investigate tenancy fraud and conduct regular estate and block inspections to ensure that the council continue to meet our statutory obligations, whilst improving the quality of life for our residents. 
In this role, you will be liaising directly with a wide range of stakeholders including MPs, Councillors, community groups, support services, the police, local businesses and charities. You will also be actively involved in the council’s resident engagement strategy, by leading resident focused estate walkabouts, delivering on agreed actions to transform our estates, and providing feedback to resident representatives, residents groups and ward councillors, on outcomes and resolutions to estate issues. 
To be successful in this role, you will be a resilient individual with a can-do attitude, you will have experience gained working in a similar role and a broad understanding of housing issues and estates management. You will be well organised and use to working within a target driven environment, have excellent communications skills, both written and verbal, and you must be confident working with stakeholders at all levels. 
For this role you will be required to travel between locations and be prepared to work evenings and some weekends, as and where the service demands. 
Contact Details - 
If you would like to know more about the role, please contact Clinton Knight on 0208 132 0234 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

First Response Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7540/Privacy_Notice.pdf" target="_blank">Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7541/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7546/Job_description_and_Person_Specification_Welfare_Benefit_Advisor_Apprentice_June_2025.docx" target="_blank">Job_description_and_Person_Specification_Welfare_Benefit_Advisor_Apprentice_June_2025</a></li>
</ul>

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.
Email: <a href="mailto:humanresources@runnymede.gov.uk" target="_blank">humanresources@runnymede.gov.uk</a>. or Telephone: 01932 425517.



Apprentice Welfare Benefit Advisor
Annual Salary £24,264 - £29,696 for 37 hrs per week
Would you like to complete a Level 4 Revenues and Welfare Benefits apprenticeship whilst working as a Benefit Advisor? Are you enthusiastic, passionate and keen to learn? You will be working with an established team of Welfare Benefit experts and providing an efficient, effective and high quality service, supporting customers across a range of channels.
We are looking for a full-time Apprentice Welfare Benefit Advisor to deliver information, guidance on Housing Benefits and Council Tax Support, Discretionary payments and when necessary, other council and Department for Work and Pensions services.
About the role This role as a Apprentice Welfare Benefit Advisor is varied and an integral part of our team, providing valuable daily support to our fast-paced service. You will be expected to deliver excellent customer service via telephone, in writing and face to face, in order to provide, collect and process information.
You will also be providing support across the Benefits service by:
- Checking new claims and maintaining existing claims
- processing applications for discretionary awards
- providing welfare advice and support
- taking payments and arranging repayments
- working with our Financial Inclusion officer to recover overpayments
- completing ad-hoc administration duties.
About you
The candidate will have a keen sense of accuracy and be adept at learning a wide range of systems in order to be as effective as possible when handling enquiries and making decisions on entitlement.
To be successful in this role we expect you to be a keen learner and willing to learn from colleagues, accept feedback in a positive way, show initiative and contribute to developing processes. Be able to take responsibility of your own work at the same time as being part of the wider team. IT skills such as the use of Microsoft Office (Word, Excel, Outlook and PowerPoint) are essential. Training will be provided on internal systems.
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.&nbsp;
Benefits&nbsp;
<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working 7am-7pm (Core hours are 10-11.30am &amp; 2.30pm-4pm) and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas</li>
<li>Excellent Pension Scheme, including access to an Additional Voluntary Contributions</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>UK Healthcare plan after 1 years’ service</li>
<li>Dental insurance plan after 3 years’ service</li>
</ul>
How to apply
Please click the Apply Now Button
For more information on the role including the job description please see the extra information section
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at&nbsp;<a href="https://www.jobsgopublic.com/users/new.js?original_url=http%3A%2F%2Fwww.jobsgopublic.com%2Fvacancies%2F209969%2Fexternal_links%3Findex%3D2" target="_blank">humanresources@runnymede.gov.uk</a> or on 01932 425527 who will be able to assist you.
For an informal chat about this role please contact Ed Bowen,&nbsp;Housing Benefit Technical Manager on 01932 425377 or email <a href="mailto:ed.bowen@runnymede.gov.uk" target="_blank">ed.bowen@runnymede.gov.uk</a>.
Closing date: Sunday, 13th July 2025
Interview date: Thursday, 24th July 2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council

Apprentice Benefit Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7551/Lecturer_Job_Description.pdf" target="_blank">Lecturer_Job_Description</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Do you have a passion for Motor Vehicle/Motor Sport and want to inspire the next generation? Whether you’re already working in education and looking for your next role, or if you’re working in industry and looking to change your career path, we have an exciting opportunity for a Lecturer to join our Motor Vehicle curriculum team in readiness for the start of the 2025/26 academic year.
Our educational Motor Vehicle workshop is a dynamic, hands-on training environment where theory meets real-world application. Designed to prepare the next generation of automotive professionals, our Lecturers deliver in a facility that equips students with the latest tools, diagnostic technology, and industry-standard practices to ensure they master everything from traditional engine systems to cutting-edge vehicle platforms whilst studying with us to ensure they are industry ready.&nbsp;
Sharing your knowledge to unlock potential whilst guiding our learners through their studies, you’ll work as part of the curriculum team to create and deliver lessons across a range of qualification levels, inspiring achievement and the best possible outcomes. The successful candidate will be a team player, an excellent communicator, and able to maintain a proactive approach to managing deadlines, whilst retaining a high standard of delivery.
The Role:
Where you’ll work: This role is based at our Hadlow campus.
Your hours: 37 hours per week, 52 weeks per annum (1 FTE).
Your pay: £34,219 to £42,100 per annum full time equivalent, dependent on qualifications and experience.
The College:
North Kent College (including Hadlow College) is proudly rated as an Ofsted ‘Good’ provider, with ‘Outstanding’ learner behaviours and attitudes (April 2024). With four campuses across Kent and 4,000 students, we strive to equip the young people who study here with an inclusive and innovative education experience to enhance their future career prospects, which, as noted by Ofsted, is supported through our high-quality, industry standard facilities. Each staff member plays a key part in delivering the success of our learners’ experience, and we want those who join our curriculum and support teams to share our passion in achieving this.
The Benefits:
In addition to a competitive salary, you can expect the following as a Lecturer at NKC:
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<li>42 days’ annual leave, plus bank holidays (pro rata for part-time contracts).</li>
<li>Enrolment onto the Teachers’ Pension Scheme (TPS), one of the most generous in the country.</li>
<li>Access to free parking and a number of onsite facilities, including gyms, restaurants and coffee shops.</li>
<li>CPD and support from our in-house Teaching &amp; Learning team, who coach, train, and guide our Lecturers through their teaching journey, from unqualified and new to teaching to qualified and experienced.</li>
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How to Apply:
If this sounds like the next role for you, please visit the North Kent College staff vacancies page to see the full job description and apply.
Please note that the closing date for applications is Thursday 10 July 2025, with interviews scheduled to take place on Thursday 17 July 2025.
North Kent College is committed to safeguarding and promoting the welfare of children, and all staff have a responsibility to share and maintain this commitment. In line with the requirements of ‘Keeping Children Safe in Education’, appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all individuals selected for appointment. Posts at the College, a specified establishment where the work gives opportunity for contact with children, are exempt from the Rehabilitation of Offenders Act (ROA) 1974. It is an offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. Please be advised that, again in line with ‘Keeping Children Safe in Education’, shortlisted candidates (who wish to accept an invite to interview) will be required to complete and submit prior to their interview a self-declaration of their criminal record or information that would make them unsuitable to work with children. Further guidance / information from the Ministry of Justice can be found on GOV.UK.

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