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Visiting Officer
Salary: £26,403 up to £29,540 per annum pro rata
Grade: 4
Location: Hinckley, Leicestershire (Hybrid working available)
Contract: permanent, 37 hours per week, working Monday to Friday

About the role

We're looking for two Visiting Officers to join the Leicestershire Revenues and Benefits Partnership. You'll carry out visits and inspections across the partnership area, helping us keep council tax and business rates records accurate, support customers and ensure income is collected correctly. The role combines field work, office-based administration and regular contact with residents, businesses and partner organisations.

What you will be doing

• Conduct visits and inspections to support the delivery of revenues and benefits services across the partnership.
• Gather and verify information through visits and council systems using available technology.
• Maintain accurate records of visits undertaken and mileage completed.
• Provide advice on Business Rates reliefs, assist with applications and explain regulations to customers.
• Issue completion notices for council tax and business rates within required time scales.
• Liaise with customers, internal departments and external organisations to support service delivery.
• Plan and coordinate visits efficiently while delivering excellent customer service and supporting continuous service improvements.

About you

You will be an organised and customer focused individual with experience of communicating effectively with customers and managing competing priorities. You will be confident working independently and as part of a team, using your initiative to achieve positive outcomes while maintaining high standards of customer service.

Essential criteria

• GCSE English and Mathematics or equivalent qualification or experience.
• IT literate including use of MS Office, MRI and Enterprise document management systems.
• Basic criminal record check.
• A full valid driving licence and access to a suitable vehicle for work purposes.
• Ability to work outside normal office hours, when required.

Closing date: 24 July 2026

Interview date: To be confirmed

Why Join Hinckley & Bosworth Borough Council

A great place to work, grow and make a real difference. Join a flexible, supportive council offering great development, strong wellbeing, financial benefits and values that put people first.

Make a real difference in Hinckley & Bosworth.

Benefits*

• Flexible working – flexi‑time, hybrid, part‑time and compressed hours (role‑dependent)
• Generous annual leave – 26–33 days + bank holidays
• Career development – training, funded qualifications, apprenticeships, e‑learning
• Strong wellbeing support – EAP & counselling, occupational health, wellbeing sessions
• Financial benefits – competitive pay, cost‑of‑living increases, local government pension scheme
• Salary‑sacrifice schemes – tusker cars, tech, cycle to work
• Relocation package up to £5,000
• Lifestyle discounts – retail, travel, entertainment and more

Inclusive Employer

We welcome applications from all of the community.

We are a Disability Confident and Care Leaver Friendly Employer. Guaranteed interviews are offered to eligible applicants who meet the essential criteria.

Reasonable adjustments are available throughout the recruitment process.

*Eligibility criteria applies

• Job description and person specification Visiting Officer R144 R196.docx
• Advert Visiting Officer R144 R196.docx
• Application form guidance notes 2026.docx