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Repairs & Maintenance Officer (L1 Specialist)
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Key Responsibilities
- Monitor the Housing Repairs inbox, responding to a wide range of repair-related enquiries and directing requests to the appropriate teams within the Housing Service.
- Raise and manage purchase orders using NEC Housing and Business World systems.
- Process invoices accurately within the relevant financial and housing management systems.
- Contact tenants to discuss repair issues, provide updates, arrange inspections, and ensure enquiries are resolved in a timely manner.
- Monitor communications with maintenance contractors and respond to operational queries, including access arrangements, tenant contact details, and appointment coordination.
- Provide contractors with essential property information, including asbestos survey data and other urgent documentation required to safely undertake works.
- Collate and submit disrepair information to support legal proceedings and case management.
- Raise inspections for surveyors and liaise with residents to arrange suitable appointments.
- Submit out-of-hours repair reports to contractors and ensure follow-up actions are completed.
- Handle enquiries from tenants and leaseholders received through the call centre, repairs inbox, and other communication channels.
- Support the wider Housing Service by undertaking additional administrative and operational duties as required, with training provided where necessary.
Essential Requirements
- Previous experience working within a housing, repairs, maintenance, or property-related environment.
- Excellent customer service and communication skills, with the ability to manage challenging or sensitive conversations professionally.
- Ability to build effective working relationships with residents, contractors, surveyors, and internal stakeholders.
- Strong organisational skills with the ability to prioritise a varied workload and meet deadlines.
- Experience using computerised housing management, repairs, or finance systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexible approach to working arrangements to ensure continuous service coverage throughout the day.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐Generous Annual Leave entitlement of 28 days per annum (pro-rata, rising by 5 days after 5 years of continued local government service), plus bank holidays
⭐Local Government Pension Scheme
⭐GP Helpline – Available 7 days per week
⭐Employee Assistance Programme - Including a 24/7 Your Care Helpline
⭐Free Eye Tests and Flu Vaccines
⭐Free Onsite Gym - Located at Shute End Offices, Wokingham
⭐Salary Sacrifice Schemes - Including Car and Cycle to Work Schemes
⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
⭐Move through Menopause Course
⭐Sports & Social Group Activities – Including running, football, cricket &more
⭐Learning & Development Opportunities
⭐Employee Networks
⭐And much more!
Working Arrangements
- Hybrid working available.
- Flexibility required to ensure adequate service coverage during operational hours.
Salary range
- £28,598 - £31,023 per year