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Job summary

This role sits within the Chief Security Officer’s Division as part of the Departmental Security Unit.

The Team Support Officer (TSO) provides a consistent, professional and customer-focused service, supporting the delivery of pre-employment checks and National Security Vetting (NSV).

Reporting to the Vetting Team Leader (EO), the postholder will manage a busy caseload, ensuring that work is effectively prioritised and progressed in a timely manner. The role requires strong customer service skills, excellent IT skills (a number of different IT systems are used as part of the vetting process) excellent attention to detail, and the ability to respond proactively to emerging issues.

Job description

The role supports a wide range of customers, including Welsh Government staff, contractors, arm’s length bodies, and external organisations (e.g. BT and Welsh Water).

As a customer-facing role, the postholder will work set service hours (for information the service is open 08:30–16:30) to ensure consistent coverage from across the vetting team. The role also requires a minimum of 40% office attendance. The team’s team day is Wednesday in our Cardiff office; the second office day is flexible and can be worked any other day and from any Welsh Government office location (if there is an office more convenient than your contracted office).

Person specification

Case Management

• Initiate and process BPSS checks, including ID verification, Right to Work, and DBS checks.
• Hold in person vetting appointments from a Welsh Government office to complete manual ID and Right to Work checks as required. Please note you may be asked to hold appointments on a day you do not usually attend the office if there is a business requirement.
• Initiate National Security Vetting applications (DV, SC, CTC) for new applicants and renewals.
• Complete Departmental Records Checks as part of the NSV process.
• Produce vetting certificates and clearance letters in line with policy.
• Escalate complex or high-risk cases to the Chief Security Officer or Deputy Chief Security Officer for decision.
• Process dispensation requests and submit for appropriate approval.

Onboarding and Clearance Management

• Support onboarding activities by confirming NSV clearance status, arranging transfers or sharing of clearance, or initiating new vetting applications as required.
• Coordinate Change of Circumstances processes between clearance holders and UK Security Vetting (UKSV).
• Process all leavers for staff and Welsh Government contractors (and leavers from external organisations where the UK Vetting Service must be notified).

Systems and Data Management

• Maintain and update vetting tracking spreadsheets.
• Ensure the Pobl system is accurately updated.

Team and Stakeholder Support

• Ensure timely and professional responses to queries.
• Provide a high standard of customer service, acting as a key point of contact for vetting-related queries across the organisation.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Managing a Quality Service
• Working Together

Benefits

Alongside your salary of £27,302, Welsh Government contributes £7,909 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage processStage 1Application FormStage 2Interview

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion Experience 1. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Office of the Chief Security Officer
• Email : WG-Vetting@gov.wales

Recruitment team

• Email : SharedServiceHelpdesk@gov.wales

Further information

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk