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Grants and Adaptations Officer

Grade: BR10
Salary: £40,352 - £42,584 per annum
Contract: Fixed Term (2 years), 36 hours per week
Working Hours: Monday to Friday, 9:00am - 5:00pm
Location: Bromley Civic Centre
Working Pattern: Hybrid working, including home visits and a minimum of 2 days per week in the office

Join Our Housing Team

If you have experience in the housing sector and are passionate about delivering high-quality, meaningful public services, we would love to hear from you.

At Bromley, we are committed to developing our staff and creating opportunities for career progression. You will work within a supportive and ambitious team that is focused on improving outcomes for residents across the borough.

The Role

The Home Improvement Agency (HIA) is seeking proactive, highly organised Grants and Adaptations Officers to join our expanding team.

You will play a key role in ensuring Disabled Facilities Grants, discretionary loans, and home adaptation projects are delivered efficiently, effectively, and to a high standard. This includes supporting residents through the grant process, coordinating works, monitoring contractors, and ensuring compliance with relevant legislation and procedures.

The HIA provides essential support to residents by delivering aids and adaptations that enable people to remain independent, safe, and comfortable in their own homes. As we continue to transform and develop our services, this is an exciting opportunity to help shape new ways of working, influence best practice, and make a meaningful difference to the lives of Bromley residents.

About You

We are looking for a confident and knowledgeable housing professional who can demonstrate:

• Experience of administering grants and adaptations, with a good understanding of relevant grants legislation.
• Knowledge of complete financial assessments (means testing) and experience of working with vulnerable residents.
• Excellent organisational and case management skills, with the ability to manage a varied workload.
• Strong IT skills and experience of maintaining accurate electronic records and case management systems.
• The ability to carry out property inspections and effectively monitor adaptation works.
• Excellent communication and interpersonal skills, with a customer-focused and empathetic approach.
• The ability to work independently while contributing and working positively to a collaborative team environment.

Desirable Qualifications

• Qualification in Construction or a related discipline.
• Housing Health and Safety Rating System (HHSRS) qualification.
• Trusted Assessor qualification.

What We Offer

We offer an excellent benefits package including:

• Competitive salary.
• Career Average Pension Scheme.
• Flexible and hybrid working arrangements.
• Bromley Employee Benefits Scheme.
• A wide range of local and national discounts.

Key Dates

• Closing Date: Midnight, Monday 10th August 2026.
• Interviews: Expected to commence during the week beginning 17th August 2026.

Applications will be assessed against the criteria set out in the Job Description and Person Specification.

Further Information

For an informal and confidential discussion about the role, please contact:

Debbie Ricketts
Principal Manager Housing Improvements
Debbie.Ricketts@bromley.gov.uk

Our Commitment to Inclusion

We are a Forces Family Friendly employer and are proud to be part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from serving and former members of the Armed Forces community, including reservists, veterans, cadet instructors, and military spouses and partners.

We are committed to achieving equal opportunities in employment and service delivery. As a Disability Confident employer, we actively encourage applications from people with disabilities and will consider reasonable adjustments throughout the recruitment process.

Please note: We do not accept CV submissions from recruitment agencies for this vacancy. Candidates wishing to discuss the application process should contact the Recruitment Team at Recruitment.Team@bromley.gov.uk.