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About this job

An exciting opportunity has arisen within a highly motivated and successful Revenue Team with emphasis on recovery and collection of Sundry Debt including Overpayment of Housing Benefit Invoices and general office duties.

The team are focused on delivering great customer service, collection of money, providing the customer with information and assistance to enable them to pay their invoices.

The successful candidate will demonstrate the following essential skills:

• Experience of working within a Revenues environment for at least 12 months.
• Working Knowledge and understanding of billing and debt recovery processes within the team.
• Working knowledge of Academy, Enterprise ( or other document imagine systems), Searchlight & Open Housing.
• Working knowledge of HB Overpayments Regs 2006.
• Working knowledge of DWP processes.
• Working knowledge of Direct Earnings Attachment procedure and legislation.
• Working knowledge of referring large cases for legal recovery.
• Excellent communication and personable skills.
• Strong negotiation skills.
• Excellent organisational, accuracy and data entry skills.
• Excellent numeracy, literacy and IT skills.
• Ability to liaise with internal departments/customers and take relevant recovery action.
• Ability to work to tight deadlines and meet set targets.
• Ability to deal with difficult customers, complaints and resolve queries.
• Ability to deal with reconciliations for various agencies.
• Ability to work in a busy and pressurised environment.
• Ability to work independently and as part of a team.
• Knowledge of and ability to deal with UC Migration cases.

About you

You are a confident person who works well individually and as part of a team, has excellent oral and written communication skills allowing you to record complex information accurately and show attention to detail in your daily work.

You will bring a positive attitude to work and determination, coupled with the desire to succeed. You will work effectively and proactively as part of a team, always seeking ways to improve performance.

As a member of the team, you will understand the role you play in delivering an excellent service to our customers.

About us

Barking & Dagenham is changing. It Starts Here.

Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here.

Yes, the borough has its challenges. But it’s on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes.

We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We’re even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity.

Over the past few years, we’ve been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people.

We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger.

#ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what’s best for the future of Barking and Dagenham.

As an Investors in People Gold Award employer, we’re serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.

Our values, known as

• DRIVE, shape how we work: Deliver our best every day – and do what we promise
• Respond in a prompt, positive way to our community’s needs
• Inspire others with our attitudes and actions
• Value people for who they are and what they can do
• Engage with others to improve our resilience and flexibility We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.