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This is a key operational management role responsible for ensuring the service meets performance expectations and delivers in line with statutory, regulatory and professional standards. You will lead and support staff, manage service performance, oversee temporary accommodation processes and work closely with internal teams, landlords, contractors and partner agencies.

About the role

You will provide day-to-day leadership to the Temporary Accommodation and Hostel Teams, ensuring resources and workloads are effectively managed and that the service delivers expected outcomes.

Your responsibilities will include:

Leading, motivating and supporting staff to meet service objectives and key performance indicators.
Planning and coordinating resources and workloads across the teams.
Developing, implementing and reviewing temporary accommodation and hostel policies and procedures.
Overseeing occupancy checks, tenancy management and sustainment, void management, property handbacks and tenancy termination.
Ensuring temporary accommodation void turnaround times are kept to a minimum and allocations are made fairly and in line with Council procedures.
Leading a coordinated, multi-agency approach to advice and support for residents in temporary accommodation.
Leading safeguarding meetings and ensuring concerns relating to children and adults with care and support needs are appropriately referred.
Responding to correspondence from Members, MPs and the Local Government and Social Care Ombudsman within agreed timescales.
Providing performance information, identifying risks and recommending action where service delivery issues arise.

About you

You will have strong experience of managing temporary accommodation, homelessness, hostels or a related housing service.

You will also be able to demonstrate:

Experience of leading and managing staff.
Strong performance management and service planning skills.
Experience of developing and applying operational policies and procedures.
Knowledge of temporary accommodation, tenancy management and homelessness services.
The ability to analyse performance information, identify risks and recommend improvements.
Experience of working with landlords, contractors, internal services and partner agencies.
Strong written and verbal communication skills, including preparing reports and advising senior officers and elected Members.
Sound knowledge of relevant housing and homelessness legislation.
A clear understanding of safeguarding responsibilities.

You will need to be organised, confident in managing competing demands and committed to delivering an effective and responsive service for residents in temporary accommodation.

Our benefits include:

Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
Career Development: We invest in our staff and support their development.
Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
Family Friendly provisions: Generous maternity leave and family leave provisions
Work Life Balance: Options for flexible and agile working options in line with service demand
Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

 View the role profile (add JD)

Application Closing Date:  14th August

Assessment Centres: Week Commencing 4th September

Salary range

£60,573 - £62,766 per year