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The role would suit candidates with consumer collections experience who want to manage their own ledger and support clients on a full 360-degree service. Your customer service skills will be key.

About the Role

The successful Credit Controller will be part of the East Midlands Shared Service, where the overriding standard is one of excellent customer service. The postholder will be responsible for the debt management of Sundry debt across multiple sectors and drive forward improvement of the ledger profile whilst meeting or exceeding customer needs.

It is intended that the post holder will work flexibly within the Accounts Receivable team and move into different sub-teams as required, ensuring the day-to-day operations work effectively. This will also contribute to professional development and to ensure organisational knowledge is distributed amongst all team members.

About You

To apply for this post, you must:

Maths and English GCSE Level 5 or above (old C).Have experience managing end-to-end ownership of the Ledger with specific KPI and collection targets met.
Must have Business to Business Collections and AR experience. Ensure collections are prioritised to minimise non-collection risk.
Work in line with benchmarked best practice, Service User needs and Finance strategy
Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
Identify non-collectable debt and collate the write-off schedule for processing
Identify the debt required for escalating to legal action and or external debt recovery
Query management, working with service users and service areas to ensure all queries are followed through and resolved where possible.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

James Whitham - Collections Team Leader

Telephone: 0116 3057844

Email: James.whitham@emss.org.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us

Salary range

£28,605 - £31,029 per year