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About the role

The Resettlement Administrator is a support role within the refugee resettlement programme across North Northamptonshire. The role involves providing day-to-day administrative support services for the refugee programmes. You will be responsible for maintaining accurate customer records and ensuring effective communication across all related teams and external partners.

You will assist management with administrative tasks and record keeping for guests and sponsors. Responsibilities include preparing documents, arranging meetings, taking minutes, maintaining filing systems, and producing reports. You will also support the smooth delivery of the programme by ensuring information is accurate, up to date, and handled confidentially.

What will you be doing?

As a Resettlement Administrator, you will provide day-to-day administrative support to the refugee resettlement programmes across North Northamptonshire. You will maintain accurate customer records, update databases, and ensure effective communication between internal teams, external partners, sponsors, and guests.

You will support managers with a range of administrative duties, including maintaining records, preparing documents and correspondence, arranging meetings, and taking minutes. You will be responsible for managing filing systems, producing reports, and ensuring information is accurate, up to date, and handled confidentially.

You will also assist in coordinating activities across the resettlement programmes, helping to ensure services are delivered efficiently and that guests and sponsors receive timely and effective support.

About you

You will require the following:

• Five GCSE including Maths and English at Grade 5 OR above OR Equivalent
• Excellent IT skills including MS Excel, PowerPoint, Word and Outlook
• Experience of admin work, including maintaining spreadsheets or databases, writing emails and producing summary information from excel
• Experiences of working in a team and delivering services to customers
• Experience of working on own
• Experience of working to challenging targets and able to plan own workload
• Excellent communication skills
• Numerical skills and ability to analyse data

For a full list of essential criteria, please see attached person and job specification.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)