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<ul><li><strong>Reference:</strong>                       NHS713            </li><li><strong>Division:</strong>                       Community Services            </li><li><strong>Salary:</strong>                                   £38,013.00  -  £44,175.00                   per annum                  </li><li><strong>Contract type:</strong>                       Permanent            </li><li><strong>Posted on:</strong>                       18 July 2025            </li><li><strong>Interview date:</strong>07 August 2025</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Information Technology            </li><li><strong>Grade:</strong>                                   H       -             I                  </li><li><strong>Working hours:</strong>                       37 per week            </li><li><strong>Closing date:</strong>                       03 August 2025            </li><li><strong>Location:</strong>                       Metcalf Way, Crawley            </li><li><strong>Location type:</strong>                       Onsite            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>It's exciting times in Neighbourhood Services as we move our standard systems of work from paper-based to an electronic system, operated by staff via mobile devices. The new software is being developed and will need testing and embedding into the service, along with ongoing configuration to meet the service needs.</p><p>This role will be the ‘super user’ and lead officer for the implementation of the new system that will manage programmed maintenance and inspections work, allocate resources, schedule work and design the workflow. &nbsp;</p><p>The postholder will use the mobile working system to build knowledge through data and metrics. &nbsp;This knowledge will help generate efficiencies in work planning, prioritisation and management of our resources in real-time.</p><p>The successful candidate will be required to interrogate the data analytics function to produce bespoke and standard performance reports that will inform decision making and provide ongoing monitoring of operational performance and activity costs.</p><p>Ideally the successful candidate will have:</p><ul><li>experience of leading and implementing mobile working projects for a front-line service</li><li>strong analytical skills using a broad range of Microsoft IT applications, especially Excel</li><li>effective presentation and communication skills, working with a broad range of people and stakeholders with a range of different abilities</li><li>project and contract management experience</li><li>the ability to compile and present performance management reports</li></ul><p>This position would suit someone who is:</p><ul><li>passionate about Crawley and has a keen interest in how front-line services are delivered in Neighbourhood Services</li><li>motivated by improving services, reducing waste, and making savings</li><li>tenacious, flexible and resilient and willing to challenge and be challenged</li></ul><p>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><h4>      Additional information  </h4><p>Working hours: 37 hours per week, exact hours to be agreed with the line manager considering the needs of the service and the role. The role will primarily be based at our Metcalf Way depot, with the option to occasionally work from home.</p><p>Some flexibility on working hours will be required including some evening, weekend and bank holiday working.</p><p>A full and current UK driving licence will be a requirement of the role.</p><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>For an informal conversation or further information regarding the role, email <a href="mailto:justin.roberts@crawley.gov.uk" target="_blank">justin.roberts@crawley.gov.uk</a>, Neighbourhood Services Support Manager or call 01293 438457.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/document_webform_uploads/mobile-systems-and-performance-officer-job-description.pdf">                            Mobile Systems and Performance Officer job description (PDF, 172.8 KB)                              </a></li></ul>





<ul></ul>

Crawley Borough Council

Mobile Systems and Performance Officer

<ul><li><strong>Reference:</strong>                       EC277            </li><li><strong>Division:</strong>                       Crawley Homes            </li><li><strong>Salary:</strong>                                   £38,013.00  -  £40,734.00                   per annum                  </li><li><strong>Contract type:</strong>                       Permanent            </li><li><strong>Posted on:</strong>                       17 July 2025            </li><li><strong>Interview date:</strong>12 August 2025</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Housing            </li><li><strong>Grade:</strong>                                   H                  </li><li><strong>Working hours:</strong>                       37 per week            </li><li><strong>Closing date:</strong>                       04 August 2025            </li><li><strong>Location:</strong>                       Town Hall, Crawley            </li><li><strong>Location type:</strong>                       Hybrid            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>At Crawley Borough Council, we believe that everyone deserves financial stability and the opportunity to thrive. We’re looking for a Senior Financial Inclusion Officer who shares our commitment to supporting residents through life’s financial challenges - someone who wants to lead with empathy, empower others, and build a more inclusive community.</p><p>In this vital role, you’ll lead a dedicated team of Financial Inclusion Officers, guiding them to deliver life-changing advice and support to tenants. From helping families avoid rent arrears to connecting vulnerable individuals with essential services, your work will directly improve lives across Crawley.</p><p>What you'll be doing:</p><ul><li>leading with purpose: inspire and support your team to provide compassionate, high-quality financial advice</li><li>creating connections: build partnerships with local organisations, welfare services, and community groups to expand support networks</li><li>driving change: shape and deliver Crawley Homes’ financial inclusion strategy, ensuring services evolve to meet residents’ needs</li><li>educating and empowering: train housing staff and raise awareness of financial inclusion through campaigns and briefings</li><li>protecting the vulnerable: respond to safeguarding concerns and ensure tenants receive the help they need.</li></ul><p>We're looking for someone who:</p><ul><li>has experience in housing, welfare, or money advice</li><li>is a natural leader who motivates and uplifts others</li><li>communicates with empathy and clarity</li><li>thrives on solving problems and improving services</li><li>holds a full UK driving licence and is willing to work flexibly to meet residents’ needs</li></ul><p>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><h4>      Additional information  </h4><p>Satisfactory clearance of a Basic Disclosure and Barring Service check (DBS) will be a condition of employment.</p><p>A full and current UK driving licence will be a requirement of the role, along with the use of a suitable vehicle.</p><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>For an informal conversation or further information regarding the role, email&nbsp;<a href="mailto:Asad.Raja@crawley.gov.uk" target="_blank">asad.raja@crawley.gov.uk</a>, Area Housing Manager or call on 01293 438755.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/document_webform_uploads/senior-financial-inclusion-officer-job-description.pdf">                            Senior Financial Inclusion Officer job description (PDF, 126.21 KB)                              </a></li></ul>





<ul></ul>

Senior Financial Inclusion Officer

<ul><li><strong>Reference:</strong>                       EC255            </li><li><strong>Division:</strong>                       Crawley Homes            </li><li><strong>Salary:</strong>                                   £41,637.00  -  £48,410.00                   per annum                  </li><li><strong>Contract type:</strong>                       Permanent            </li><li><strong>Posted on:</strong>                       15 July 2025            </li><li><strong>Interview date:</strong>15 August 2025</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Housing            </li><li><strong>Grade:</strong>                                   I       -             J                  </li><li><strong>Working hours:</strong>                       37 per week            </li><li><strong>Closing date:</strong>                       08 August 2025            </li><li><strong>Location:</strong>                       Town Hall, Crawley            </li><li><strong>Location type:</strong>                       Hybrid            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.</p><p>We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.</p><p>We are looking for a Contracts Manager who can:</p><ul><li>Conduct inspections, prepare budget estimates, drawings, and specifications for planned maintenance and built environment projects</li><li>Liaise with contractors to ensure compliance with Term Partnering Contracts and promote collaborative working</li><li>Maintain budgetary control over maintenance and construction projects</li><li>Conduct site inspections for new builds and refurbishments, including health and safety checks</li><li>Respond to technical and general enquiries from various sources</li></ul><p>You need to be highly motivated and able to work independently and as part of a very busy&nbsp;dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the&nbsp;job description.</p><p>It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on construction projects.</p><p>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><h4>      Additional information  </h4><p>We offer hybrid working with a requirement to be in the Town Hall a minimum of two days per week</p><p>A full current UK driving licence will be a requirement of the role for which you will be deemed a ‘casual car user’ and can claim back milage for business use</p><p>May be required to work at a contractor’s premises</p><p>Satisfactory clearance of a Basic Disclosure and Barring Checks will be a condition of employment</p><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>For an informal conversation or further information regarding the role, email&nbsp;<a href="mailto:Geoff.Tarran@crawley.gov.uk" target="_blank">geoff.tarran@crawley.gov.uk</a>, Asset Manager (Interim) or call on 01293 438252.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/document_webform_uploads/contracts-manager-job-description.pdf">                            Contracts Manager job description (PDF, 147.04 KB)                              </a></li></ul>





<ul></ul>

Contracts Manager

<ul><li><strong>Reference:</strong>                       EC232            </li><li><strong>Division:</strong>                       Crawley Homes            </li><li><strong>Salary:</strong>                                   £28,489.00  -  £33,759.00                   per annum                  </li><li><strong>Contract type:</strong>                       Permanent            </li><li><strong>Posted on:</strong>                       10 July 2025            </li><li><strong>Interview date:</strong>11 August 2025 - 15 August 2025</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Housing            </li><li><strong>Grade:</strong>                                   D       -             F                  </li><li><strong>Working hours:</strong>                       37 per week            </li><li><strong>Closing date:</strong>                       03 August 2025            </li><li><strong>Location:</strong>                       Town Hall, Crawley            </li><li><strong>Location type:</strong>                       Hybrid            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>We are seeking a dedicated and customer-focused Leasehold Officer to join our Leasehold Services team. This is a key front-line role supporting leaseholders, shared owners, and Right to Buy applicants. You’ll be part of a dynamic busy team committed to delivering high-quality services and continuous improvement.</p><p>You will provide expert advice on leasehold management, service charges, and the Right to Buy process. You’ll also play a vital role in ensuring legal compliance, financial accuracy, and excellent customer service.</p><p>Preference will be given to applicants who have worked in a leasehold services capacity but training will be provided to the right candidate who can demonstrate the qualities and skills required for this role. Successful shortlisting for interview will be on the basis of meeting the essential criteria in the job description and person specification and selection will focus on experienced candidates in the first instance.</p><p>Key responsibilities include:</p><ul><li>providing advice on leasehold management, service charges, and Right to Buy applications</li><li>maintaining accurate records and managing billing and recovery of leasehold-related charges</li><li>supporting legal processes for arrears recovery and tribunal preparation</li><li>facilitating leaseholder consultations and ensuring compliance with Section 20 legislation</li><li>responding to enquiries from leaseholders, legal representatives, and external agencies</li><li>handling all enquiries for leaseholders</li><li>undertaking occasional site visits and attending evening and weekend consultations as required</li></ul><p><br>We're looking for someone with:</p><ul><li>good organisational and communication skills</li><li>good IT proficiency (Word, Excel, Outlook, Teams)</li><li>experience delivering services to customers, including in challenging situations</li><li>the ability to work flexibly, manage competing priorities and meet deadlines</li></ul><p>It would also be desirable to have:</p><ul><li>an understanding of Leasehold and Right to Buy legislation</li><li>experience drafting legal documents or preparing tribunal cases</li><li>knowledge of local authority procedures</li><li>a relevant housing qualification</li></ul><p>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.</p><p>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><h4>      Additional information  </h4><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>In order to demonstrate your suitability for the role, please ensure your personal statement illustrates how you meet each point on the person specification.</p><p>For an informal conversation or further information regarding the role, email <a href="mailto:gurbinder.jagdev@crawley.gov.uk" target="_blank">gurbinder.jagdev@crawley.gov.uk</a>, Leasehold Services Manager.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/document_webform_uploads/leasehold-officer-job-description.pdf">                            Leasehold Officer job description (PDF, 170.88 KB)                              </a></li></ul>





<ul></ul>

Leasehold Officer

<ul><li><strong>Reference:</strong>                       EC172            </li><li><strong>Division:</strong>                       Crawley Homes            </li><li><strong>Salary:</strong>                                   £29,283.00  -  £33,759.00                   per annum                  </li><li><strong>Contract type:</strong>                       Permanent            </li><li><strong>Posted on:</strong>                       10 July 2025            </li><li><strong>Interview date:</strong>01 August 2025</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Housing            </li><li><strong>Grade:</strong>                                   E       -             F                  </li><li><strong>Working hours:</strong>                       37 per week            </li><li><strong>Closing date:</strong>                       25 July 2025            </li><li><strong>Location:</strong>                       Town Hall, Crawley            </li><li><strong>Location type:</strong>                       Hybrid            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>We are looking for a Compliance Project Support Officer to join our Crawley Homes' Housing team who can:</p><ul><li>support our Compliance team in delivering planned maintenance and statutory compliance to coordinate and maintain performance data and operational procedures</li><li>monitor and report financial information, ensuring compliance with payment procedures</li><li>provide administrative and technical support, including raising orders, processing payments, and updating records</li><li>maintain accurate records of compliance certificates and statutory servicing (for example, gas, electrical and fire safety)</li><li>respond to customer enquiries and complaints, escalating where necessary</li><li>use IT systems such as Active-H and Microsoft Office to manage data and communications</li></ul><p>You need to be highly motivated, detail oriented and able to work independently and as part of a very busy dynamic multi-skilled team, having the professional and essential skills to deliver the work as set out in the job description.</p><p>It would be an advantage, although not essential, if you have worked within a social housing maintenance environment with a background in working on compliance projects.</p><p>We are a stock retained authority with over 8,400 homes, plus sheltered and hostel accommodation under our management. The stock is managed by our Crawley Homes division. We are passionate about the services we deliver and our commitment to building safety.</p><p>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.</p><p>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><h4>      Additional information  </h4><p>We offer hybrid working with a requirement to be in the Town Hall a minimum of two days per week.</p><p>You may be required to work at a contractor’s premises.</p><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>For an informal conversation or further information regarding the role, email <a href="mailto:geoff.tarran@crawley.gov.uk" target="_blank">geoff.tarran@crawley.gov.uk</a>.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/document_webform_uploads/compliance-project-support-officer-job-description.pdf">                            Compliance Project Support Officer job description (PDF, 152.72 KB)                              </a></li></ul>





<ul></ul>

Compliance Project Support Officer

<ul><li><strong>Reference:</strong>                       EC278            </li><li><strong>Division:</strong>                       Crawley Homes            </li><li><strong>Salary:</strong>                                   £31,410.00  -  £37,065.00                   per annum                  </li><li><strong>Contract type:</strong>                       Permanent            </li><li><strong>Posted on:</strong>                       10 July 2025            </li><li><strong>Interview date:</strong>31 July 2025</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Housing            </li><li><strong>Grade:</strong>                                   F       -             G                  </li><li><strong>Working hours:</strong>                       37 per week            </li><li><strong>Closing date:</strong>                       24 July 2025            </li><li><strong>Location:</strong>                       Town Hall, Crawley            </li><li><strong>Location type:</strong>                       Hybrid            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>Are you passionate about making a difference in social housing? Do you have a flair for research, data analysis, and community engagement? We are seeking a dynamic and driven Policy and Engagement Officer (Research and Monitoring) to join our Crawley Homes team.</p><p>In this important role, you will lead on tenant satisfaction research, performance reporting, and regulatory compliance. Your work will directly influence service improvements and ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon.</p><p>Key responsibilities include:</p><ul><li>design and deliver Tenant Satisfaction Measures (TSM) surveys and analyse results</li><li>engage directly with residents through interviews, meetings, and community-based research</li><li>collate and present feedback to inform service improvements and policy recommendations</li><li>report on tenant satisfaction, complaints and neighbourhood issues to senior management</li><li>ensure compliance with regulatory standards including Awaab’s Law and the Housing Ombudsman’s Complaints Handling Code</li><li>manage statutory data returns, for example Local Authority Housing Statistics (LAHS), Local Authority Data Return (LADR) and TSM</li><li>support the development of evidence-based policies and service delivery improvements</li></ul><p>We're looking for someone with:</p><ul><li>strong research, analytical, and communication skills</li><li>experience in conducting surveys, interviews, and focus groups</li><li>the ability to interpret and present data clearly</li><li>knowledge of housing sector regulations and consumer standards</li><li>experience in data analysis, reporting, and customer engagement</li></ul><p>It would also be desirable to have:</p><ul><li>experience in tenant engagement or local government</li><li>knowledge of housing management systems (for example, Active H)</li><li>Chartered Institute of Housing (CIH) or other relevant housing qualification</li><li>a full current UK driving licence</li></ul><p>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.</p><p>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><h4>      Additional information  </h4><p>Satisfactory clearance of a Basic Disclosure and Barring Service check (DBS) is a condition of employment.</p><p>You will need to be able to join community events and meetings outside of standard working hours on occasion, for which time off in lieu would be given.</p><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>For an informal conversation or further information regarding the role, email <a href="mailto:georgia.leigh@crawley.gov.uk" target="_blank">georgia.leigh@crawley.gov.uk</a>, Policy and Engagement Manager.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/document_webform_uploads/policy-and-engagement-officer-%28research-and-monitoring-job-description.pdf">                            Policy and Engagement Officer (Research and Monitoring) job description (PDF, 134.87 KB)                              </a></li></ul>





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Policy and Engagement Officer (Research and Monitoring)

<ul><li><strong>Reference:</strong>                       EC123            </li><li><strong>Division:</strong>                       Crawley Homes            </li><li><strong>Salary:</strong>                                   £31,410.00  -  £37,065.00                   per annum                  </li><li><strong>Contract type:</strong>                       Permanent            </li><li><strong>Posted on:</strong>                       10 July 2025            </li><li><strong>Interview date:</strong>31 July 2025</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Housing            </li><li><strong>Grade:</strong>                                   F       -             G                  </li><li><strong>Working hours:</strong>                       37 per week            </li><li><strong>Closing date:</strong>                       24 July 2025            </li><li><strong>Location:</strong>                       Town Hall, Crawley            </li><li><strong>Location type:</strong>                       Hybrid            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>Are you passionate about empowering communities and improving housing services? We are looking for a proactive and people-focused Resident Engagement Officer to join our Crawley Homes team.</p><p>This is a key role in delivering meaningful resident involvement and consultation. You’ll help ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon, shaping the future of housing services in Crawley.</p><p>Key responsibilities include:</p><ul><li>delivering and coordinating actions within Crawley Homes’ Resident Engagement Strategy</li><li>developing a wide range of participation opportunities tailored to residents’ needs</li><li>facilitating and supporting tenant panels, including recruitment, training, and development of volunteers</li><li>analysing feedback from surveys, events, and complaints to inform service improvements</li><li>leading and supporting projects based on tenant feedback to enhance service delivery</li><li>collaborating with internal teams, external agencies, and contractors to improve services and neighbourhoods</li><li>supporting policy development and resident consultation across Crawley Homes</li></ul><p>We're looking for someone with:</p><ul><li>strong communication and facilitation skills across diverse audiences</li><li>experience in resident engagement, participation, or community development</li><li>the ability to manage multiple priorities and deliver projects effectively</li><li>knowledge of housing regulation, in particular, the Consumer Standards</li><li>analytical skills to interpret data and produce actionable insights.</li></ul><p>It would also be desirable to have:</p><ul><li>experience in local government or housing</li><li>Chartered Institute of Housing qualification or relevant degree</li><li>project management experience</li><li>experience working with tenant groups or volunteers</li></ul><p>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.</p><p>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><h4>      Additional information  </h4><p>A full and current UK driving licence is a requirement of the role as well as the ability to undertake all physical and practical aspects of setting up events and meetings.</p><p>You will also need to be able to join community events and meetings outside of standard working hours when required, for which time off in lieu would be given.</p><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>For an informal conversation or further information regarding the role, email <a href="mailto:georgia.leigh@crawley.gov.uk" target="_blank">georgia.leigh@crawley.gov.uk</a>, Policy and Engagement Manager.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/document_webform_uploads/resident-engagement-officer-job-description.pdf">                            Resident Engagement Officer job description (PDF, 111.76 KB)                              </a></li></ul>





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7 Crawley Borough Council Jobs