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<h1>Summary</h1>Job IntroductionJoin Us as a Risk Framework Officer and Help Shape a Safer, Stronger FutureAt Notting Hill Genesis, we believe in building not just homes, but communities-places where people feel secure, supported, and empowered. As a Risk Framework Officer, you'll play a key role in strengthening our enterprise risk culture and helping us make informed decisions that protect our people, our assets, and our mission.This is more than a compliance role-it's an opportunity to embed risk awareness across our organisation and act as a trusted partner to business units. You'll be instrumental in translating strategy into practice, supporting the implementation of our Enterprise Risk Management Framework (ERMF), and ensuring we meet our goals with confidence.If you're a proactive, analytical thinker with a passion for driving organisational resilience, and you're ready to make a real difference for thousands of Londoners, we'd love to hear from you.What you'll doAs a Risk Framework Officer, you will act as a key liaison between the Enterprise Risk Management team and other business units. Your focus will be on implementing embedding risk strategies processes and procedures across the organisation. How you'll make a differenceYour role is pivotal in nurturing a customer-centric culture across the organisation. The Risk Framework Officer will be responsible for identifying, analysing, and managing risks that could impact the organization's objectives. This role involves assessing financial, operational, and strategic risks, developing risk mitigation strategies, and implementing controls to minimize exposure. The Risk Framework Officer will Lead the implementation of the ERMF's culture and capability requirements. How you'll do it<ul>
<li>Risk Identification: Identify and assess potential risks to the organization's financial stability, operational efficiency, and reputation. This includes analysing internal processes, market trends, and external factors that could pose threats.</li>
<li>Risk Assessment: Conduct thorough risk assessments to quantify the likelihood and impact of identified risks. Utilize historical data, and qualitative analysis techniques to evaluate risk exposure.</li>
<li>Risk Mitigation: Develop and implement risk mitigation strategies and controls to minimize the impact of identified risks. Collaborate with stakeholders to design effective risk management plans tailored to specific risk profiles.</li>
<li>Monitoring and Reporting: Monitor key risk indicators and emerging risks on an ongoing basis. Prepare regular reports and presentations for senior management, highlighting notable risks, trends, and mitigation efforts.</li>
<li>Stakeholder Collaboration- Liaise with business units to ensure consistent application of the risk framework.</li>
</ul>. The ideal candidateWe believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential:<ul>
<li>In depth knowledge of risk management principles, methodologies, and regulatory requirements. </li>
<li>Strong analytical skills with proficiency in data analysis tools and techniques </li>
<li>Experience influencing operational activities at both tactical and strategic levels </li>
<li>Proficiency in ERM frameworks such as COSO or ISO 31000. </li>
<li>Strong communication and interpersonal skills for diverse audience engagement; work collaboratively </li>
<li>Strategic thinking ability; capable of analysing complex data to develop solutions and make well-reasoned decisions </li>
<li>Proficiency in Microsoft Excel, PowerPoint, and other relevant software applications. </li>
</ul>Desirable:<ul><li>Certification in risk management is a plus. </li></ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>
<li>Generous pension scheme </li>
<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>
<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>
<li>Health cash plan </li>
<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>
<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>
<li>Cycle to work scheme. </li>
<li>Life Assurance x 4 annual salary</li>
</ul> All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> election ProcessStep 1: If you are interested, please send your application now! Closing date is 11 August 2025Step 2: Successful candidates will be asked to do an assessment  Step 3: Successful candidates will be invited to interview   Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Notting Hill Genesis

Risk Framework Officer

<ul></ul>





<h1>Summary</h1>What you'll doWe're looking for two passionate Repairs Inspectors to join our team on a fixed-term contract until the end of March 2026. As a Repairs Inspector, you will provide support to ensure all our repairs adhere to the perfect journey, that our residents need only ask once, and we fix failure fast when exception cases occur. The role goes beyond reporting what has happened and puts our residents at the heart of what we do, maintain and caring for our homes and, collaborating with colleagues to achieve the best outcomes for our residents.How you'll do it<ul>
<li>Ensuring our contractors and suppliers are providing a consistently high-quality repairs service that delivers against the six customer priorities in the customer strategy. </li>
<li> A trusted and reliable NHG presence, making sure all visits and inspections are completed on time . </li>
<li> Delivering well cared for homes and places where residents feel safe and a sense of pride through top class contract management. </li>
<li> A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback. </li>
<li> Recommend, oversee and develop a best in class reporting repairs processes and policies to meet our targets and fix failure fast.</li>
</ul>The ideal candidateWe believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential:<ul>
<li>Experience of working within the repairs sector, carrying out pre, post audit and quality inspections </li>
<li>Experience in formulating specifications, managing schedules of works and technical diagnosis </li>
<li>Experience of contractor management </li>
</ul>Desirable:<ul><li>Recognised HND technical qualification eg. building surveying or member CIOB </li></ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>
<li>Generous pension scheme </li>
<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>
<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>
<li>Health cash plan </li>
<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>
<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>
<li>Cycle to work scheme. </li>
<li>Life Assurance x 4 annual salary</li>
</ul> All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> election ProcessStep 1: If you are interested, please send your application now! Closing date is 7th August 2025Step 2: Successful candidates will be asked to do an assessment and interview Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>.  Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Repairs Inspector - Disrepair

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<h1>Summary</h1>Job Introduction Are you a detail-focused risk professional looking for a role where your work helps drive meaningful cultural change? We're looking for a proactive Risk Analyst to join our Enterprise Risk Management team at NHG as we continue to embed stronger ownership of risk, controls and assurance across the business.In this role, you'll support the development and rollout of our new risk management system (Decision Time), help define our control and assurance framework, and play a key part in transitioning from centrally managed risk to a model where accountability is shared and understood.This is a great opportunity to contribute to a purposeful change programme, improve how risk is managed across NHG, and work within a team committed to inclusion, collaboration, and getting things done.What you'll do <ul>
<li>Support the maintenance of our principal and operational risk registers, ensuring accuracy and alignment with NHG's risk universe.</li>
<li>Work alongside colleagues to build and map risk controls, allocate ownership, and capture assurance evidence.</li>
<li>Help configure, test, and improve our Decision Time system to support risk and assurance workflows.</li>
<li>Support the tracking of risk actions, mitigations, and testing cycles to ensure visibility and follow-up.</li>
<li>Contribute to reporting outputs including dashboards, committee packs, and data summaries.</li>
<li>Build relationships with teams across NHG to encourage engagement with risk, control, and assurance responsibilities.</li>
<li>Identify improvements to how we use data, structure risk content, and communicate insights.</li>
</ul>How you'll make a difference This is a delivery-focused role, ideal for someone who enjoys working in detail, building relationships across teams, and making risk processes work in practice. You will support the rollout and improvement of our risk management system (Decision Time), help build our organisation-wide control mapping and assurance framework and ensure risk information is both accurate and actionable. You'll work closely with the Risk and Assurance team to help shift the culture from risk being owned centrally, to being shared and embedded effectively across NHG.How you'll do it<ul>
<li>Maintain and update risk registers aligned to NHG's principal and operational risk structures.</li>
<li>Support configuration and testing of our risk management system (Decision Time) and help translate risk data into practical outputs.</li>
<li>Assist with mapping controls to risks and supporting risk owners to take ownership of their control environment.</li>
<li>Track risk mitigations, control testing, and assurance activity - helping to ensure visibility, follow-through, and escalation.</li>
<li>Contribute to risk and assurance reporting by preparing draft summaries, dashboards, or exceptions analysis.</li>
<li>Collaborate with business areas to improve engagement and understanding of risk responsibilities in a changing cultural environment.</li>
<li>Monitor risk and control data to identify trends or gaps and suggest ways to improve the quality and value of our insight.</li>
</ul>The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. In addition, you will need the following: <ul>
<li>Experience in a risk, assurance, compliance or audit environment.</li>
<li>Familiarity with maintaining risk registers, control logs or similar tracking systems.</li>
<li>Strong attention to detail and the ability to work across multiple tasks simultaneously.</li>
<li>Confident using systems or supporting rollout of new tools (e.g., Decision Time or equivalent).</li>
<li>Able to communicate clearly and diplomatically with a wide range of stakeholders.</li>
<li>Comfortable using data to track progress and contribute to decision-making.</li>
</ul>Desirable:<ul>
<li>Experience supporting system implementations or risk software platforms.</li>
<li>Experience in the housing or regulated sector.</li>
<li>Understanding of risk and assurance frameworks or methodologies. 
</li>
</ul>What's in it for you? <ul>
<li>Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: </li>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>
<li>Generous pension scheme </li>
<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>
<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>
<li>Health cash plan </li>
<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>
<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>
<li>Cycle to work scheme. </li>
<li>Life Assurance x 4 annual salary</li>
</ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Closing date is 11 August 2025 Step 2: Successful candidates will be invited to a screening interview   Step 3: Successful candidates will be invited to interview which may include a technical assessment   Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:" target="_blank"></a>.   Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Risk Analyst

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<h1>Summary</h1>What you'll doAs a leader in the sector digitally transforming services, Notting Hill Genesis recognises the importance of Data in achieving its vision. Our Analytics Team has an exciting opportunity for a Data Warehouse and Analytics Engineering Manager who will be at the forefront of NHG's innovation in leveraging data to drive decision making and enhance operational efficiency. How you'll do it<ul>
<li>Manage your team to develop complex solutions using a range of data management techniques</li>
<li>Ensure that your team understand the internal and external context and can demonstrate the benefits of data management within NHG. </li>
<li>Lead a cross-function team to develop complex data management solutions and outputs supporting the organisation. </li>
<li>Consistently make informed decisions in complex situations and communicate plans to management in simple non-technical language</li>
<li>Establish a process to monitor data management solutions to ensure they run effectively within established SLAs. communication with management and users during incidents.</li>
</ul>The Ideal CandidateWe believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.<ul>
<li>BSc. in computer science, statistics, mathematics, or economics; or diploma / advanced diploma in a relevant analytical discipline</li>
<li>Experience of leading a team of data management experts using the Microsoft data platform. </li>
<li>Understanding of user requirements and translating them into data solutions. </li>
<li>Experience of assessing and improving the quality of data. </li>
<li>Experience of leading a team building data solutions and products using Azure data services, such as Data Lake Storage, Azure SQL Database, Azure Synapse, Azure Databricks, Azure Data Factory </li>
</ul> What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>
<li>Generous pension scheme </li>
<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>
<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>
<li>Health cash plan </li>
<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>
<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>
<li>Cycle to work scheme. </li>
<li>Life Assurance x 4 annual salary</li>
</ul>All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: If you are interested, please send your application now! Closing date is February 28th, 2025 at 23:59Step 2: Successful candidates will be invited to interview and assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .   NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Data Warehouse Developer

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<h1>Summary</h1>Are you passionate about making a real difference in people's lives? Join Notting Hill Genesis as a Housing Officer, where no two days are the same, and where you'll be at the heart of ensuring our residents feel safe, supported, and valued in their homes.What you'll doAs a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive.<ul>
<li>
Main Point of Contact: As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.</li>
<li>
Autonomy and Planning: You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.</li>
<li>
Problem Solving: In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.</li>
<li>
Supporting Residents: You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.</li>
<li>
Collaboration and Office Work: You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.</li>
</ul>Please note this role will be based both in the community - visiting the properties that you manage, and in office.Why it's rewarding<ul>
<li>You'll directly impact the satisfaction and well-being of residents.</li>
<li>Every day offers new challenges that require problem-solving and people skills.</li>
<li>You'll work closely with residents to create positive living environments.</li>
</ul>The Ideal CandidateAs you'll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences. Essential:<ul>
<li>Customer service experience including developing customer relationships </li>
<li>Excellent communication skills </li>
<li>Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another </li>
<li>Problem-solving skills </li>
<li>Organisational skills </li>
<li>Excellent computer skills including Microsoft Word and Excel</li>
</ul>Desirable<ul><li>Previous housing experience</li></ul>Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Is it for you?<ul>
<li>Perfect for someone who is compassionate, proactive, and enjoys providing a face-to-face customer service. </li>
<li>Requires excellent communication, customer focus, and problem-solving skills.</li>
<li>Previous housing or community service experience is a plus but not essential.</li>
</ul>If you're dedicated to delivering outstanding service and improving resident experiences, this role could be the perfect fit!Career progression We have a defined progression route for our Housing Officers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.What's in it for you?With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from an ethnically diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer.We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Benefits include: <ul>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>
<li>Generous pension scheme </li>
<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>
<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>
<li>Health cash plan </li>
<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>
<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>
<li>Cycle to work scheme. </li>
<li>Life Assurance x 4 annual salary</li>
</ul> All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: If you are interested, please send your application now!Step 2: Successful candidates will be invited to a screening callStep 3: Final round of interviews Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Housing Officer

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<h1>Summary</h1>What you'll doAs a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run. The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors.How you'll do itOur Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: <ul>
<li>
Resident Engagement &amp; Issue Resolution: Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported.</li>
<li>
Community Building: Host community events and forums to encourage open communication and collaboration with residents.</li>
<li>
Performance Management: Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs.</li>
<li>
Service Charge Management: Set and manage service charge budgets, ensuring transparency and clear communication with residents.</li>
<li>
Compliance &amp; Safety: Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases.</li>
<li>
Legal Knowledge: Understand and manage legal structures, leases, and management agreements, ensuring full compliance.</li>
<li>
Team Collaboration: Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience.</li>
</ul>Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidateYou will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. Essential: <ul>
<li>
Strong Communication Skills: You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way.</li>
<li>
Organisational and Financial Management: You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified.</li>
<li>
Proactive Problem-Solving: You have a natural ability to identify issues and work with others to resolve them efficiently and effectively.</li>
<li>
Collaboration and Accountability: You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders.</li>
<li>
Detail-Oriented and Legal Understanding: You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations.</li>
</ul>Desirable: <ul>
<li>Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential.</li>
<li>Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification).</li>
</ul>Why it's rewarding<ul>
<li>You'll directly impact the satisfaction and well-being of residents.</li>
<li>Every day offers new challenges that require problem-solving and people skills.</li>
<li>You'll work closely with residents to create positive living environments.</li>
</ul>Career progression We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Benefits include: <ul>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>
<li>Generous pension scheme </li>
<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>
<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>
<li>Health cash plan </li>
<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>
<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>
<li>Cycle to work scheme. </li>
<li>Life Assurance x 4 annual salary </li>
</ul>All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection processStep 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening callStep 3: Final round of interviewsTo help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

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