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<h4>The role</h4>As a Revenues Officer, you’ll be at the heart of delivering a high-quality, customer-focused service primarily within the Business Rates section of the Council’s Income Operations team. You’ll take ownership of a caseload involving the billing, collection, and recovery of Business Rates, and BID levies, helping to ensure accuracy in our databases and that income owed to the council is efficiently managed and recovered in line with legislation and council policies. You may also be required to work on the billing, collection and recovery of Council Tax from time to time.In this varied and fast-paced role, you’ll investigate and resolve complex queries, update customer accounts, and ensure entitlement to discounts and exemptions is correctly applied. You’ll also take appropriate collection and enforcement actions, including representing the council in court when needed. Through clear, professional communication and careful decision-making, you’ll support customers in understanding their liabilities and payment options.Your work will also contribute to continuous service improvement by identifying trends, supporting audit processes, and helping maintain robust performance and quality assurance standards. Whether you’re engaging with customers, partner agencies, or internal teams, your commitment to delivering a responsive and accurate service will help the Revenues team meet its goals and make a meaningful difference to the wider organisation.Key responsibilities:<ul><li>Manage a caseload for the billing, collection, and recovery of Business Rates, BID levies and other local taxation in line with legislation and council policies.</li><li>Provide expert advice and clear communication to customers, resolving complex queries and maintaining accurate account records.</li><li>Identify and apply relevant discounts, exemptions, and reductions, ensuring fair and consistent decision-making.</li><li>Take appropriate recovery action, including court representation and liaison with enforcement agents and legal services.</li><li>Analyse data, contribute to service improvements, and support the preparation of government returns and audit requirements.</li><li>Work collaboratively with internal teams and external stakeholders to support performance targets and ensure quality service delivery.</li></ul>How will you make an impact as our Revenues Officer? <ul><li>In-depth knowledge of revenues legislation and relevant regulations</li><li>GCSEs (or equivalent experience) including English and Maths</li><li>Strong background in revenues administration, ideally in a delivery-focused role</li><li>Confident communicator with the ability to advise customers clearly and effectively</li><li>Excellent organisational skills with the ability to prioritise and meet deadlines</li><li>Strong IT skills including databases, spreadsheets, and case management systems</li><li>Proven experience dealing with the public in challenging situations</li><li>Ability to analyse complex issues, spot patterns, and resolve problems efficiently</li></ul><h4>Why Southwark?</h4>Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with conservation areas, historic buildings, social enterprises and a young, diverse, and growing population.At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities. Our refreshed borough plan and focus on Southwark 2030 and Southwark Stands Together, underpins all that we do.<h4>Additional details</h4>Please note this role requires a satisfactory Disclosure and Barring Service (DBS) check at Basic level.Employee benefits:You’ll join a motivated, driven, and supportive team that values each of its members and strives for excellence. You’ll also be part of a successful, high-achieving service making a real difference to the lives of residents across the borough. In return for all your hard work, skills and experience, you will receive:<ul><li>A competitive base salary (pro rata for part time staff)</li><li>Strong supportive senior management team</li><li>Regular one to one supervision</li><li>Professional development &amp; training opportunities</li><li>Clear career development pathways</li><li>Agile and flexible working arrangements</li><li>Local Government Pension Scheme (LGPS)</li><li>Season ticket and cycle loans</li><li>Annual Leave starting at 27 days per year, increasing to 35 (with length of service) (pro rata for part time staff)</li><li>Wellbeing programme</li><li>HSF Health plan and eye care scheme</li><li>EAP employee assistance programme, confidential counselling and support</li><li>Social clubs and staff groups</li></ul>Guaranteed Interview Scheme:As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: <ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care, or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition.</li></ul><h4>Recruitment timetable</h4>Closing date Monday 28th July 2025**We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.Interview date week commencing 11th August 2025We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our <a href="https://www.southwark.gov.uk/engagement-and-consultations/southwark-stands-together" target="_blank">Southwark Stands Together programme</a>. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.#LI-PC1Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2492459&amp;ptId=105805" target="_blank">Click here to view the Job Description and Person Specification</a></li></ul>





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Southwark Council

Revenues Officer

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Salary: £40,911 Grade: Level 3 Zone 2 Location: 5 Pancras Square N1C 4AG Contract Type: Permanent x2, FTC/Secondment – 1x 6 months and x1 10 months Hours: Full Time (36 hours) Closing Date: Sunday 27^th July 2025; 23:55pm Interview Date: week commencing 4^th August 2025 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. What You’ll Be Doing We have a big vision for Housing Services where we will work deep within our neighbourhoods and communities to improve our services with people who use and rely on them and we are looking for five Income Officer’s with motivation and a caring approach to help deliver this ambition. You will be providing a person-centred housing income collection service across the borough, which includes being responsible for income collection for Camden’s housing stock, managing the process from early intervention and debt prevention to initiating possession proceedings, preparing legal documents, attending court, executing warrants, and overseeing evictions. Your role will also involve responding to customer inquiries regarding housing income, identifying opportunities for early intervention to prevent arrears, and processing payments over the phone. All About You &nbsp; We’re looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational way, with the best outcomes for residents at its heart. You are dedicated to early intervention, proactively helping residents to prevent issues and guiding them to supportive services. Understanding that safeguarding is everyone's responsibility, you take an active role in protecting residents' health and well-being, ensuring they live free from harm and abuse. Your communication style is kind and compassionate, focusing on building positive relationships within the community and addressing diverse needs. You champion equality, diversity, and inclusion, respecting various cultural backgrounds and promoting engagement among residents and stakeholders. Working collaboratively with other teams, you embody the "One Camden" ethos, ensuring that residents are at the heart of all efforts while maintaining clear and accurate records. You are adept with housing management software and have a solid understanding of housing policies and legislation. Financially aware, you make decisions that promote efficiency and effective budget management. We also require an Income Officer with specialist knowledge in dealing with unlawful occupancy cases and another Income Officer with specialist knowledge of Universal Credit. To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. To view the Job Profile, please&nbsp;CLICK HERE or copy and paste the below URL into your browser:&nbsp;<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10879536/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10879536/file/documen…</a> What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know&nbsp;that a work life balance is extremely&nbsp;important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity</a> Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG, Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Income Officer

<h2>About the job</h2>Salary: £26,409 - £28,624 a year pro rata Hours per week: 37 Contract type: Fixed Term (6 months)This position is available as a secondment opportunity for up to 6 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.In this role, you’ll be part of a busy financial assessment office where you’ll work with both computerised and manual systems to process applications and support customers. You’ll handle enquiries from parents, head teachers, colleagues and other professionals, whether face to face, over the phone or in writing. Clear, precise communication is a big part of this job, as is delivering excellent customer care and handling sensitive conversations with confidence and respect. Your day-to-day work will include checking and assessing eligibility for Welfare Benefits, Housing Benefit, Council Tax Reduction, Free School Meals, Early Years and Pupil Premium. You’ll follow clear procedures and regulations, using accurate data to make informed decisions and take the right actions. You’ll need to plan and prioritise your workload, meet deadlines and adapt to competing demands, all while maintaining high standards and attention to detail.Please note this role does not attract sponsorship.<h2>About you</h2>You have experience working in a financial assessment office or a similar environment and may have spent time within a local authority revenues team. You’re comfortable using a range of computer systems and you know how to keep organised records and handle information with care. You’re a clear communicator who can explain things simply and sensitively, whether you’re talking to customers, colleagues, head teachers or parents. You can negotiate, solve problems and make people feel listened to. You understand how important it is to apply equality principles in your work, making sure everyone is treated fairly and with respect. Planning and prioritising come naturally to you. You can juggle deadlines and keep calm under pressure, following detailed procedures and guidelines to make the right decisions every time. You work well on your own but you’re also a great team player, ready to step in wherever you’re needed.This is a public facing role so you’ll need to show off your fluency in speaking and writing English<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1559428&amp;ptId=11549" target="_blank">download: Educational Benefits Support Officer FINAL.docx</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1573380&amp;ptId=11549" target="_blank">download: Luton Values Flyer.pdf</a></li></ul>





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Luton Borough Council

Educational Benefits Support Officer

<ul></ul>Please apply online via the link provided.About the roleAs a Benefits Officer in Merton's Benefits Service, you will play a key role in supporting residents assessing entitlement to Housing Benefit, Council Tax Support and Discretionary awards. Merton has a very experienced team of benefits officers and we’re looking for enthusiastic and driven individuals to join our teams.The successful candidate will be dealing with customer and other stakeholder enquiries; giving advice, information and assistance in person, by phone, letter and / or other electronic methods.&nbsp;About youYou will have:<ul><li>Experience of working in a Housing Benefit team at a local Authority&nbsp;assessing and deciding claims for Housing Benefits and Council Tax Support.</li><li>An in depth knowledge of&nbsp;Housing Benefit regulations, Council Tax Support and a working knowledge of national welfare benefits.</li><li>Excellent IT skills and experience of effectively using MS Office software such as Word, Excel and Outlook (or equivalent).</li><li>Excellent written and verbal communication skills with experience of delivering a front line service in a Benefits environment.</li><li>An eye for detail and accuracy with excellent numeracy skills.</li><li>A proven team player with an ability to form strong working relationships with colleagues.&nbsp;</li></ul>What we offerBased at the Civic Centre in Morden, Merton Council offers much more than just a competitive salary. We believe in supporting our staff, fostering an inclusive and collaborative environment, and creating opportunities for personal and professional growth. Here’s what you can expect when you join us:<ul><li>A competitive salary&nbsp;and membership of the&nbsp;Local Government Pension Scheme.</li><li>Excellent holiday entitlement, including paid leave for new grandparents and an additional day off for your birthday!</li><li>A focus on development</li><li>A competitive salary&nbsp;and membership of the&nbsp;Local Government Pension Scheme</li><li>Hybrid working with great work life balance.</li></ul>Working for Merton CouncilMerton is a dynamic and thriving borough, offering a unique blend of urban and green spaces, with Wimbledon’s world-renowned tennis courts and bustling local high streets. As part of our team, you’ll be joining an organisation that is driven by our shared values and commitment to the future of Merton.At Merton Council, we are Merton United—One Borough, One Team. We are committed to nurturing civic pride, building a sustainable future, and creating a borough where sport and active living are at the heart of our communities.We pride ourselves on creating a workplace that encourages creativity, supports wellbeing, and delivers real, tangible impacts in the community. Our values are:<ul><li>We trust each other</li><li>We lead with integrity</li><li>We value inclusion</li><li>We collaborate</li><li>We create new things</li><li>We are proud</li></ul>Join Merton Council and become part of a forward-thinking team that truly makes a difference to the people who live and work in the borough. For more details about Merton see our&nbsp;<a href="https://www.merton.gov.uk/jobs/working-us" target="_blank">Jobs page</a>.For an informal chat about the role, please contact <a href="mailto:jane.haylor@merton.gov.uk" target="_blank">jane.haylor@merton.gov.uk</a> or <a href="mailto:wendy.robinson@merton.gov.uk" target="_blank">wendy.robinson@merton.gov.uk</a>&nbsp;Documents<ul><li><a href="https://jobs.merton.gov.uk/wd/plsql/wd_portal.view_blob?p_web_site_id=6495&amp;p_web_page_id=587683&amp;p_type=JOBDOC&amp;p_id=535328&amp;p_show=N" target="_blank">Job Description and Person Specification</a></li></ul>

London Borough of Merton

Benefits Officer

<h4> Job Description </h4>Overview The London Borugh of Harrow is seeking for a Revenues and Council Tax Support (CTS) Officer who will be responsible for delivering the Administration of Council Tax, Business Rates and BIDS bills to the boroughs taxpayers as well as the collection of Housing Benefit Overpayments. Responsibility is primarily to complete assessments for localised Hardship fund applications, but may also encompass updating occupation and vacation changes, assessing eligibility for discounts and exemptions.This post supports the Revenues Team Leaders, as well as being the first point of referral and advice for Revenues Assistants regarding procedures and legislation. The post is key to income collection and the assessment of council tax support discounts and monetary awards. Most of the duties carried out will depend on where the post is located, either in the Revenues or Council Tax Support services. It is expected that holders of this post will be fully generic over time and once trained may be requested to work in either service depending on service exigencies. There are no direct reports. About You The candidate should have:- A minimum of 6 months experience of working in a Revenues, Council Tax Support or Housing Benefits office environmentKnowledge of Council Tax &amp; Business Rates or of the CTS schemes &amp; Housing Benefits legislation.Good IT knowledge including Microsoft packages such as excel and accessAbility to work on your own initiative in a highly pressurised environment with ever changing and conflicting priorities. Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=23528&amp;hashed=-280628453" target="_blank">Role Profile/ Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Revenues and Council Tax Support (CTS) Officer

We are looking for an enthusiastic and motivated individual to join our busy Revenues &amp; Benefits Team on a permanent full-time contract.About the roleYou will be responsible for providing vital admin support for the Benefits Team including ensuring daily correspondence/emails are documented correctly and index evidence and information that has been provided in support of benefit claims. You will receive full training to work towards becoming a Benefits Assessment Officer.Deal with customer enquiries via telephone, email and in person at our reception desk.This position requires a DBS check.Who we’re looking forWe’d love to hear from you if you:<ul><li>Have current experience of working within an office environment.</li><li>Have a good standard of education, including literacy and numeracy skills.</li><li>Have excellent customer service and communication skills, in person, in writing and on the telephone.</li><li>Are highly organised and able to work without much supervision.</li><li>Are comfortable working in a team and working flexibly to support your colleagues.</li></ul>What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide. Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.Want to know more?If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Alan Godfrey at <a href="mailto:agodfrey@tandridge.gov.uk" target="_blank">agodfrey@tandridge.gov.uk</a> or call on 01883 722000. Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc<ul></ul>

Tandridge District Council

Benefits Assessment Trainee Officer

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Due to the needs of the Shared Service, an opportunity has arisen to recruit to a Revenues Officer post in the Business Rate team, based at Lancaster, on a permanent basis.
This is a high performing team, whose responsibility for the collection of income promptly and efficiently has become crucial to the Council, given the impact of Government funding arrangements.
Duties include:&nbsp;
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<li>Dealing with business customers, by phone, correspondence and in person in relation to the administration, billing and collection of Business Rates. &nbsp; 
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<li>Work as part of a team administering recovery procedures and attend Magistrates Court as required. &nbsp;</li>
<li>Deal with information from other sources affecting liability, verify and process relief applications and maintain an online computerised system.</li>
</ul>
We are looking for an enthusiastic, self-motivated person who can manage their own workload, to join this small but successful team. &nbsp;Good communication and numerical skills together with a customer care attitude are considered a necessity for this post.
As an employer we like to thank our employees for their hard word and commitment by giving them the opportunity to access a range of employee benefits including flexi time, hybrid working, a minimum of 25 days' annual leave (plus bank holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC's, life assurance scheme, discounted parking, bus and rail fares and a cycle to work scheme.
International Sponsorship&nbsp;- this role is&nbsp;not&nbsp;open to International Sponsorship

Lancaster City Council

Revenues Officer (NNDR)  - Preston City Council

We are currently recruiting for a Financial Assessment Officer to determine service user contributions for community and residential care services and personal budgets and identify potential welfare benefit entitlement. To work out contributions in line with the Council’s Fairer Charging Policies, Charging Regulations and Accommodation Guidelines, Care Act 2014, Third Party Policy and offer practical assistance and advice with the relevant welfare benefit claim processes. Conduct financial assessments and annual reviews under the Council’s Charging Policies, by visit and through desk-based work, in accordance with defined legislation, procedures and timescales so that the Council may correctly charge for social services care packages. To maximise income for the local authority by advising, processing and monitoring of Deferred Payment Agreements as required for users of chargeable social care services as set out within the Councils’ Deferred Payment Policy scheme. Provide a service advising clients, providers through all forms of communication with regards to their financial assessment including client complaints and appeals and complex cases, such as deprivation, disability related expenditure and safeguarding cases.In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





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Medway Council

This is Medway

Financial Assessment Officer 

About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.About the Service and TeamThe team works with tenants to develop financial capability and independence by offering:<ul><li>The delivery of a proactive service offering an appointment to new tenants at the beginning of their tenancy.</li><li>Free impartial advice and support on a range of welfare benefits and tax credits.&nbsp;</li><li>Face to face appointments offered to support tenants with their welfare benefit or debt issues.</li><li>Assistance with housing benefit disputes and back dates.&nbsp;</li><li>Guidance and support when making benefit appeals.&nbsp;</li><li>Advice concerning Universal Credit.</li><li>Expected to manage casework for an average of 30 households/individuals&nbsp;</li><li>Money guidance advice and signposting to specialist agencies when necessary.</li><li>To provide monthly statistics on performance and financial outcomes for those we support.</li></ul>About the Role and Our Ideal CandidateAbout the RoleThe role of Financial Inclusion Officer is to provide an in depth income maximisation and money management service to Kingston Council tenants to support them to sustain their tenancy.Within the role of financial inclusion officer you will be expected to:<ul><li>Achieve income maximisation including the completion of welfare benefits applications.</li><li>Provide support and advice on money management and effective budgeting.</li><li>Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts.</li><li>Complete welfare benefits mandatory reconsiderations and appeals.</li><li>Work collaboratively with both internal and external departments and partner agencies to support tenants to manage their finances in the best way possible.</li></ul>Our Ideal CandidateThe essential qualifications for the role of financial inclusion officer is a minimum of 5 GCSEs.&nbsp; Additionally it is essential that you have full in depth knowledge of welfare benefits and are able to evidence providing money management and budgeting advice in a previous role.We are also looking for candidates with excellent verbal and written communication skills who are able to provide detailed and clear case recording.You will be expected to work empathetically with financially vulnerable tenants who may present with a range of support needs.We offer our tenants face to face appointments in Guildhall 2 so it is essential that you are able and willing to attend our offices in Guildhall 2, Kingston for a minimum of 2 days per week.It would be desirable if you have completed Citizens Advice Adviser training .&nbsp; Along with this a knowledge of NEC/Iworld and Civica systems would be advantageous but full training will be provided if required.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.Employees have access to a wide range of benefits, some of which include:<ul><li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li><li>Flexi-time (Please note, this applies to roles at grades 1-9 only)</li><li>Three volunteering days per year in Sutton or Kingston</li><li>Comprehensive learning and development programme</li><li>Local and national discounts for shopping, eating out and leisure activities</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Car parking scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Free eye tests and contribution towards glasses</li><li>Confidential wellbeing and counselling support</li><li>Subsidised gym membership</li></ul>Application ProcessPlease apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;Additional InformationWe pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen&nbsp;<a href="https://drive.google.com/file/d/1KGMTYxsYV0WkCbJAHTDyEDSVwv5YDX9A/view?usp=sharing" target="_blank">here.</a>&nbsp;We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role.We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda.The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the&nbsp;<a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a>&nbsp;for right to work guidance.





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11 Benefits And Revenues Jobs