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Do you have the skills to be an Outside Officer in Revenues and Benefits? Our Outside officer position combines the role of Revenues Inspector and Visiting Officer. The bulk of your work will be inspections for Council Tax and Non Domestic Rates, however you will be required on occasion to visit people in their own homes to collect or deliver documents or assist with the completion of our forms. What will you be doing?<ul><li>Carrying out all day-to-day activities necessary for the efficient and effective collection of Council Tax and Non-Domestic Rates.</li><li>Undertaking and evidencing appropriate checks and responding to queries in accordance with the relevant legislation and requirements of the service</li><li>Assisting in performing the system administration duties for the various computer systems in the Shared Service</li><li>Assisting with reconciliations, the management of creditors modules, checking, integrity and completion of returns from government departments, agencies and other relevant organisations</li></ul> About youAs an ideal candidate, you will have:<ul><li>Numeracy skills, including the ability to manipulate numerical data</li><li>Excellent verbal and written communication skills, with a strong customer focus</li><li>Ability to relay complex information clearly in relation to Benefits, Council Tax and Non-Domestic Rates verbally and in writing</li><li>Be able to work as part of a team, willing to assist others, but also take responsibility for own work as required</li></ul> What can we offer you?<ul><li>A stimulating and supportive work environment</li><li>Flexible working arrangements, including flexi-time</li><li>26-29 days annual leave rising to 34 days with 5 years' local government service</li><li>Employee well-being programme</li></ul> How to applyFor an informal discussion about the role and to find out more about East Herts Councils ambition please contact Tanya Booker, Systems, Support &amp; Control Assistant Manager. 01279 502296Closing date: Friday 2nd January 2026Interviews will be held on: TBC We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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East Hertfordshire District Council

Outside Officer - Revenue & Benefits

South Derbyshire District Council is looking for a highly motivated and experienced Benefits Officer to join our Benefits team, playing a key role in delivering a high-quality Housing Benefit and Council Tax Reduction service to our residents.As a Benefits Officer, you’ll be providing a high quality and customer focused service to residents using your extensive knowledge of Benefit legislation to assess Housing Benefit and Council Tax Reduction cases accurately and efficiently, and in accordance with government legislation, case law, and local policy.We are looking for someone who has an excellent knowledge of Housing Benefit and Council Tax Reduction legislation, with a good working knowledge of MRI Revenues and Benefits processing software to process claims accurately and in a timely manner.Other duties will include ensuring that recovery action is in place where Housing Benefit overpayments have been identified, answering customer enquiries, giving general advice to landlords and other internal and external organisations.For a full list of job details and requirements please view the Job Description and Person Specification.We can offer a flexible working environment where the postholder can work at home, in the office or a hybrid of the two. Working hours, after training is complete, are flexible and we encourage a positive work life balance.The post holder will require a DBS disclosure.For an informal discussion about the post, please contact Diane Kimberlin, Benefits Team Leader at <a href="mailto:Diane.Kimberlin@southderbyshire.gov.uk" target="_blank">Diane.Kimberlin@southderbyshire.gov.uk</a> or phone 01283 595838.Provisional Interview Date: Thursday 22 January 2026Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.





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Derbyshire County Council

Benefits Officer

South Derbyshire District Council is looking for a highly motivated and experienced Integrity and Compliance Officer to join our Benefits Team.As an Integrity and Compliance Officer you will have an excellent knowledge of Housing Benefit and Council Tax Reduction legislation, with a good working knowledge of MRI Revenues and Benefits processing software.Main duties will include performing quality assurance checks on benefit assessment awards and targeted checks in respect of matters relating to Housing Benefit subsidy audit.Other duties will include making consistent and transparent decisions on Discretionary Housing Payment applications, resolving subsidy and integrity software errors, ensuring DWP security and compliance, and completing government returns and monitoring.You would also provide support and resilience to the Benefit Assessment Team when required.As well as having an excellent knowledge of Housing Benefit and Council Tax Reduction, you will have strong analytical and IT skills, the ability to manage complex information accurately, and excellent written and verbal skills as you will be required to interact with our customers and other agencies by phone, letter, and email.For a full list of job details and requirements please view the Job Description and Person Specification.We can offer a flexible working environment where the postholder can work at home, in the office or a hybrid of the two. Working hours, after training is complete, are flexible and we encourage a positive work life balance.The post is advertised as 37 hours, but reduced hours will be considered to a minimum of 25 hours per week. The post holder will require a DBS disclosure.For an informal discussion about the post, please contact Jemma Rickard, Integrity and Compliance Team Leader at <a href="mailto:Jemma.Rickard@southderbyshire.gov.uk" target="_blank">Jemma.Rickard@southderbyshire.gov.uk</a> or phone 01283 228763.Provisional Interview Date: Thursday 22 January 2026Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.





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Integrity and Compliance Officer

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Do you want to be part of a caring, forward-thinking team who make a difference? Join us as our...Income OfficerFull time: 35 Hours per week Mon - Fri, 9:00am - 5:00pm Permanent Office Location:&nbsp;Croydon Hybrid working:&nbsp;1 - 3 days in office per week Salary: £38,498.17 Per Annum Reports to:&nbsp;Senior Income Officer Interview date: 9 January 2026 Advert Closing: Sunday 4 January 2026 @ 23:59What we are looking for:<ul><li>An experienced individual with excellent customer care skills to provide successful outcomes including contributing to increasing resident satisfaction and sustaining tenancies</li><li>Managing rent accounts, maximising rental income and be the first point of contact for residents about all types of income queries</li><li>Ensure that all cases follow our approved escalation process within procedures and policies for rent arrears. This includes making and monitoring agreements with residents to repay rent arrears&nbsp;&nbsp;</li><li>Demonstrate brilliant customer care, minimising the financial hardship suffered by our residents, ensuring they are offered the right advice that will provide residents with the confidence to make contact to arrange to repay arrears</li><li>Be responsible for taking enforcement action in cases where legal and non-legal remedies are appropriate to control debt levels. Including representing the organisation in court hearings and evictions, following correct protocols.</li><li>Contribute to the development and overall performance of the Income Team, and its operation to ensure the cost-effective delivery of high-quality services</li></ul>Essential requirements:<ul><li>Basic DBS check</li><li>Right to work in the UK</li><li>Experience with court protocol, dealing with vulnerable residents and understanding of Universal Credit</li></ul>What you’ll bring to ccha:<ul><li>Good understanding of social housing issues and dealing with vulnerable residents</li><li>Ability to support our residents facing financial, social, or health difficulties by signposting them to relevant support services</li><li>Excellent communication skills</li><li>A demonstrable knowledge of best practice in&nbsp;income&nbsp;management and debt collection</li><li>Computer literate understanding of spreadsheets and ability to use various software packages</li><li>Ability to use own initiative in dealing with the diversity of our residents</li><li>A working knowledge of legislation court protocol and understanding of Universal Credit</li><li>The ability to manage a varied and busy workload to meet targets and deadlines</li><li>High level of numeracy and literacy</li><li>Experience of building effective relationships with internal and external partners</li></ul>About usFounded as Croydon Churches Housing Association, ccha is a social housing provider focused on quality homes and excellent customer care. We manage over 1,600 homes across Croydon, Sutton &amp; Bromley, offering social housing, Shared Ownership, and outright sales. We are dedicated to building more quality homes and positively impacting local communities while ensuring our residents feel happy and safe.Equal Opportunities Statement:ccha is committed to fostering a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need assistance with your application, please contact&nbsp;<a href="mailto:hr@ccha.co.uk" target="_blank">hr@ccha.co.uk</a>.If you’re interested, please apply via&nbsp;<a href="https://ccha.biz/about-us/working-for-us/" target="_blank">https://ccha.biz/about-us/working-for-us/&nbsp;</a>where the full job description can be found. Please apply for this role through the ccha website&nbsp;(detailed above)&nbsp;to complete an application to be considered.Please note, correspondence regarding your application form will come from either of the email addresses <a href="mailto:email@vacancyfiller.net" target="_blank">email@vacancyfiller.net</a> or <a href="mailto:HR@ccha.co.uk" target="_blank">HR@ccha.co.uk</a>. &nbsp;Other roles you may have experience with could include: Rent Income Officer, Income Recovery Officer, Rents Officer, Housing Income Officer, or Income Management Officer.

Income Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4379/CVP_0487_-_JD.pdf" target="_blank">CVP_0487_-_JD</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4381/CVP_0487_-_Conditions_of_Service.pdf" target="_blank">CVP_0487_-_Conditions_of_Service</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4531/CVP_0487_-_PS.pdf" target="_blank">CVP_0487_-_PS</a></li>
</ul>

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire
​​Knowsley Council is an&nbsp;award-winning&nbsp;Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.&nbsp;&nbsp;
​We are&nbsp;an Accredited employer under the&nbsp;<a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>,&nbsp;demonstrating&nbsp;that we are committed to the principle of fair employment and we&nbsp;are dedicated to providing&nbsp;a healthy, fair, inclusive and just workplace.&nbsp;
Knowsley Council’s Exchequer Services plays a vital role in safeguarding the financial health of the authority while supporting our residents. We manage key income streams and ensure compliance with legislation, helping the Council deliver high-quality services to the community.
We are seeking a dynamic Principal Revenues Manager to lead two specialist teams delivering critical services:
Sundry Debtors &amp; Reconciliation Team Responsible for recovering income for goods and services provided by the Council, including commercial rents and social care charges, and ensuring all income streams—such as Council Tax, Business Rates, and sundry debtors—are accurately allocated and reconciled.
Financial Assessment &amp; Charging Team Working closely with Adult Social Care to assess client contributions under the Care Act 2014 and supporting residents to maximise welfare benefits.
As Principal Revenues Manager, you will:
<ul>
<li>Provide leadership and operational oversight to both teams.</li>
<li>Drive service improvements and implement legislative changes.</li>
<li>Maintain robust quality assurance and compliance standards.</li>
<li>Collaborate with senior managers and external partners to deliver corporate priorities and maximise income.</li>
<li>Deputise for the Service Manager and contribute to shaping future service delivery.</li>
</ul>
About You
We are looking for a highly skilled professional who can demonstrate:
<ul>
<li>Ability to interpret and implement government legislation and policies.</li>
<li>Proven leadership and people management skills</li>
<li>Excellent communication and stakeholder engagement skills.</li>
</ul>
Why Join Us?
<ul>
<li>Flexible working arrangements and hybrid options.</li>
<li>Generous annual leave and pension scheme.</li>
<li>Opportunities for professional development and career progression.</li>
<li>Be part of a forward-thinking council committed to innovation and community impact.</li>
</ul>
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We welcome applications from&nbsp;residents&nbsp;and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.&nbsp;&nbsp;
See the benefits of working for&nbsp;Knowsley MBC&nbsp;<a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.&nbsp;
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;Lee Morgan: <a href="mailto:lee.morgan@knowsley.gov.uk" target="_blank">lee.morgan@knowsley.gov.uk </a>&nbsp;or alternativley Darren Nickson: <a href="mailto:darren.nickson@knowsley.gov.uk" target="_blank">darren.nickson@knowsley.gov.uk</a>
If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Principal Revenues Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4092/Temporary_Accomm_Officer_Revs_and_Bens_Jul_2025.docx" target="_blank">Temporary_Accomm_Officer_Revs_and_Bens_Jul_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4093/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



We have a new opportunity to join our Revenues &amp; Benefits team on a part time, 2-year fixed term contract.
We are looking for a motivated and detail-oriented individual to join our Revenues &amp; Benefits team as a Temporary Accommodation Officer. In this vital role, you’ll ensure accurate invoicing, benefit processing, and debt recovery for residents in temporary accommodation. Working closely with colleagues across Housing and Finance, you’ll help ensure that residents receive the correct support and that the Council’s financial processes run smoothly.
You’ll work within a small, supportive team and collaborate closely with colleagues in the Housing team to ensure that residents placed into temporary accommodation are awarded the correct housing benefit (where appropriate) and that the correct council tax is charged. You will ensure that rent charges are invoiced in a timely manner and monitored for non-payment, instigating appropriate recovery action where necessary.
We’re looking for someone who brings a flexible mindset and sound judgement to their decision-making.
Your work will directly support some of the borough’s most vulnerable residents by ensuring fair and accurate financial management of temporary accommodation.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer: <a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough Council</a>
Interviews w/c 12 January 2026
For an informal discussion about this role, please contact Andrew Rosevear, Deputy Revenue &amp; Benefits Manager on 01732 876039 (Direct applicants only, strictly no agencies).

Tonbridge & Malling Borough Council

Temporary Accommodation Revenues & Benefits Officer (part time)

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We are looking for a Team Coordinator, who is highly motivated, enthusiastic and technically experienced in Business Rates, to join our revenues team. The post holder will report directly to the Business Rates Manager, helping to identify solutions to complex rating issues using their own initiative and working with minimal supervision on a wide range of service delivery requirements. They will assist the Business Rates team to ensure delivery of a high-quality level of service for our businesses, as well as developing and building on existing partnerships both within the Council and also with our stakeholders and business partners. 
 
The Business Rates team forms part of the Revenues and Benefits service and provides support and help to businesses across the borough. The postholder will ensure a positive team working ethic and will be responsible for developing and implementing new working practices and efficiencies when required. 
 
We require a team coordinator who will bring technical knowledge of Business rates, new collection initiatives, whilst providing early help intervention and support, and ensuring income is maximised and debt is reduced. 
 
The successful candidate will be expected to bring their skills, knowledge and experience of Business Rates to the team. They will be expected to keep up to date and interpret and apply new legislation and incentives alongside London Borough of Enfield’s internal policies and procedures. 
 
Contact Details - 
 
If you would like to know more about the role, please contact Chris Taylor on 0208 132 1270 for an informal discussion. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Business Rates Team Coordinator

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>Are you engaging, relationship-focused, and eager to learn?&nbsp;This role could be perfect for you!Join our dynamic Employer Services team. We support over 700 scheme employers within the Cambridgeshire and Northamptonshire Pension Funds by:1. &nbsp; &nbsp;Providing guidance and support&nbsp;to employers on various aspects of the LGPS, ensuring compliance with regulations and assisting with scheme administration.2. &nbsp; &nbsp;Conducting training sessions and workshops&nbsp;to educate employers about their responsibilities and the benefits of the LGPS.3. &nbsp; &nbsp;Acting as a liaison between the pension fund and employers, facilitating effective communication and addressing any queries or concerns.4. &nbsp; &nbsp;Monitoring risk exposure to ensure the Fund and its scheme employers are protected.5. &nbsp; &nbsp;Managing the admission and exit&nbsp;of employers from the Fund in accordance with regulations.As a newly created role, you'll support our team's daily activities in a diverse and fast-paced environment, ideal for a performance-focused individual. Our Employer Services team is highly varied, offering you the chance to work with a wide range of employers and gain a broad knowledge of the LGPS. This exposure will provide you with a comprehensive understanding of the scheme's intricacies and the unique challenges faced by different employers.<h2>Additional information</h2>We are looking for candidates who demonstrate:1.&nbsp; &nbsp;&nbsp;High Attention to Detail: You should be meticulous and thorough in your work, ensuring accuracy in all tasks, from data entry to document management.2.&nbsp; &nbsp;&nbsp;Excellent Communication Skills: You must be able to communicate clearly and effectively, both verbally and in writing, to engage with employers and colleagues.3.&nbsp; &nbsp;&nbsp;Effective Workload Organisation:&nbsp;You should be adept at managing your time and prioritising tasks to meet deadlines and handle multiple responsibilities efficiently.4.&nbsp; &nbsp;&nbsp;Proficiency in MS Office:&nbsp;You need to be skilled in using Microsoft Office applications, including Word, Excel, and Outlook, to perform various administrative tasks.5. &nbsp; &nbsp;Self-Motivation: You should be proactive and driven, with the ability to work independently and as part of a team, taking initiative to solve problems and improve processes. What we can offer youThis is an entry-level role, so previous LGPS experience is not required. We provide comprehensive training to help you excel. You'll have opportunities for continuous professional development through workshops, mentoring, and learning resources.We offer a hybrid work arrangement, starting with office-based training at One Angel Square, then transitioning to a mix of office and remote work.&nbsp;By joining our team, you'll gain valuable experience in the pensions sector and make a meaningful impact on the services we provide to our scheme employers. To discuss the role please contact:Louise Hogan or Nick Percival 01604 526463 Please note, we are not engaging with recruitment agencies for this role. <h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.&nbsp;If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Pensions Clerk (Employer services)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3384/_DR_BPO__Appeals_and_Debt_Recovery_Officer.pdf" target="_blank">_DR_BPO__Appeals_and_Debt_Recovery_Officer</a></li>
</ul>

Please apply online via the link provided.



Job Title:&nbsp;Appeals and Debt Recovery Officer
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:&nbsp;London
Country:&nbsp;United Kingdom
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02721
Service:&nbsp;Public Realm
DBS Required:&nbsp;No
Organisation Logo:&nbsp;Hackney Council
Salary:&nbsp;per Min Max In
Agreement Type:&nbsp;Permanent
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;SO1
SCP Range:&nbsp;£40,404 - £41,637
London Borough of Hackney is looking for talented, ambitious and customer focused individuals to join our busy Parking Appeals and Debt Recovery Team. Parking penalties and subsequent debt recovery action are often contentious issues, which require a sensitive approach in order to balance competing traffic management demands with the individual circumstances of our customers.
Our Debt Recovery and Appeals Team deals with more than 1300 appeals per year, which include appeals to the Environment and Traffic Adjudicators (London Tribunals), the Traffic Enforcement Centre witness statements and debt recovery court hearings. Many of these appeals and hearings have to be considered and defended in front of the Independent Adjudicators and in some cases Court Judges. We are proud to say that, over the last three years our service achieved the highest performance amongst all London local authorities, with 80% of all cases going in the Council’s favour at the Independent Adjudicators Tribunal. Our Appeals and Debt Recovery officers are experts in their field, and they are looking for more people to join us and share our success.
We believe in a first class customer experience, and we are looking for bright people who can bring our three service promises to life;
- Providing fair outcomes for all our customers.
- Getting things done right the first time.
- Simplifying and continually improving our processes.
As the Appeals and Debt Recovery Officer, you will be expected to consider and make decisions against appeals lodged at the Independent Adjudication Service and in many cases the County Court. You will be required to investigate parking related formal appeals and compile comprehensive evidence packs for hearings at both London Tribunals and Courts. You will be tasked with ensuring that clear and compelling evidence is put forward to demonstrate the high quality of our parking schemes, and maintain our status of the best performing authority in the capital.
You will need to demonstrate a real appreciation of the complexities involved in many of these cases. You will work to help motorists close cases at earliest opportunity, whilst also recognising and identifying vulnerable customers and supporting them wherever possible. Finally, you will be responsible for aspects of the management of the council’s contracts with external enforcement providers, such as Enforcement Agents.
You will need to show high standards of customer service at all times, and will also undergo extensive training which will be delivered by our experts, who will equip you with the necessary knowledge, and subsequently a Level 3 NVQ accreditation for the role.
With transport sustainability principles at the heart of our policies, Parking plays an integral part in making our borough one of London’s best places to live and work. We are proud of our achievements and our people, which makes our organisation one of the best employers in the capital.
We go that extra mile for our staff by offering a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. We work hard to support our staff with a range of unrivalled benefits and opportunities that can help you to give your best at work, and achieve a brilliant work-life balance.
Key benefits include:
<ul>
<li>Generous holiday allowance (28 days per year, rising to 33 after 5 years of local government service)</li>
<li>Unrivalled pension scheme</li>
<li>Flexible working options (family friendly policy)</li>
<li>Ability to work from home</li>
<li>A comprehensive training and development</li>
<li>A range of discounts, including subsidised gym membership</li>
<li>Access to financial and season travel loans</li>
<li>Health and wellbeing benefits</li>
<li>We are also a member of the Cyclescheme and we offer free pool bikes</li>
</ul>
We welcome a diversity of talent here, and our benefits and policies are designed to reflect a variety of needs. We are a disability confident employer and strong promoters of inclusive leadership.
If you’re interested in this brilliant opportunity and you want to have a chat about the role, and whether it’s the right move for you, read on and then get in contact with Samir Hasanagic at&nbsp;<a href="mailto:samir.hasanagic@hackney.gov.uk" target="_blank">samir.hasanagic@hackney.gov.uk</a>.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Closing date for applications:&nbsp;04 January&nbsp;2026
Interview date:&nbsp;W/C 19 January 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Appeals and Debt Recovery Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3429/Income-Officer-Dec-25-2.pdf" target="_blank">Income-Officer-Dec-25-2</a></li>
</ul>

Please apply online via the link provided.



Income Officer
£35,340 - £39,268 per annum (dependent on experience)
Full-time - 35 hours per week
12 month fixed term contract (with possibility of extension/permanent role)
London SE26 - Hybrid Working 
Hexagon Housing owns and manages over 4,000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do.
We are looking for an outstanding candidate with a genuine desire to work with our residents to join our Income Team to cover a 12 month secondment.&nbsp; There is the possibility of a permanent role after 12 months should the secondment become permanent.&nbsp;
You will ensure that our income collection services are delivered with the highest standards of professionalism and customer care. You will provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
Our ideal candidate will have:
<ul>
<li>A background in debt/arrears recovery (preferably in the housing sector).</li>
<li>Knowledge of the legal processes involved in arrears recovery.</li>
<li>A commitment to excellent standards of customer care.</li>
<li>Good communication, numeracy, and IT skills.</li>
<li>An ability to sensitively manage difficult situations with residents to achieve positive outcomes.</li>
</ul>
If you think you have the skills to do all this and more, we want to hear from you.
As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.
We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.
We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working (2 days office based), private medical insurance, defined contribution pension scheme with 3 x life assurance, and 26 days annual leave rising to 31.&nbsp;
For an application pack and further details please visit our website <a href="http://www.hexagon.org.uk/careers" target="_blank">www.hexagon.org.uk/careers</a>
No agencies.
Closing date: Wednesday 7 January 2026.
Interview date: Monday 19 January 2026.
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments&nbsp;
We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact <a href="mailto:recruitment@hexagon.org.uk" target="_blank">recruitment@hexagon.org.uk</a>&nbsp;&nbsp;

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3295/CVP_0484_-_JD.pdf" target="_blank">CVP_0484_-_JD</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3296/CVP_0484_-_PS.pdf" target="_blank">CVP_0484_-_PS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3304/CVP_0484_-_Conditions_of_Service.pdf" target="_blank">CVP_0484_-_Conditions_of_Service</a></li>
</ul>

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the <a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
Due to retirement we are looking for an experienced, motivated benefits manager who is able to work across all aspects of the service which includes Housing Benefits, Council Tax Reduction, Welfare and Free School Meals.
The post holder will report directly to the Benefits Service Manager and will have direct involvement in procedural and management issues across the service, including performance and recruitment.
Essential to this role is current experience of working in Revenues &amp; Benefits with a detailed and in depth knowledge and understanding of data input systems relevant to Exchequer Services; Northgate (NEC)/Enterprise along with extensive technical knowledge of Benefits legislation and practice.
The Benefits Service is part of Exchequer Services and are situated in Municipal Buildings, Huyton. The Team works flexibly between 7am and 7pm with a combination of office based and home working. Currently office attendance is one day a week, however the post holder will be expected to attend on further days as and when required.
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce
See the benefits of working for Knowsley MBC <a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;&nbsp;Alison Burton at <a href="mailto:alison.burton@knowsley.gov.uk" target="_blank">alison.burton@knowsley.gov.uk</a> / 01514434164 or alternatively Steve Boardman at <a href="mailto:Steve.Boardman@knowsley.gov.uk" target="_blank">Steve.Boardman@knowsley.gov.uk</a> / 01514434047
If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Principal Revenues & Benefits Manager

We are currently recruiting for a Financial Assessment Officer to determine service user contributions for community and residential care services and personal budgets and identify potential welfare benefit entitlement. To work out contributions in line with the Council’s Fairer Charging Policies, Charging Regulations and Accommodation Guidelines, Care Act 2014, Third Party Policy and offer practical assistance and advice with the relevant welfare benefit claim processes. Conduct financial assessments and annual reviews under the Council’s Charging Policies, by visit and through desk-based work, in accordance with defined legislation, procedures and timescales so that the Council may correctly charge for social services care packages. To maximise income for the local authority by advising, processing and monitoring of Deferred Payment Agreements as required for users of chargeable social care services as set out within the Councils’ Deferred Payment Policy scheme. Provide a service advising clients, providers through all forms of communication with regards to their financial assessment including client complaints and appeals and complex cases, such as deprivation, disability related expenditure and safeguarding cases.<h4>In return we will offer you: </h4><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.<h4> </h4><h4>Our organisation:</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4> </h4><h4>Important Information-</h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile.Previous unsuccessful applicants need not apply<h4> </h4><h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





<ul></ul>

Medway Council

This is Medway

Financial Assessment Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0543/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0544/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0551/Revenue_Officer_.docx" target="_blank">Revenue_Officer_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0552/Pay_Scheme_01_04_2025_v2.pdf" target="_blank">Pay_Scheme_01_04_2025_v2</a></li>
</ul>

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
Billing and collection of Council Tax has never been more important here at Woking and we have an exciting opportunity for an enthusiastic professional to join our Council Tax Team as a Revenue Officer on a permanent basis.
The Revenue Officer will be part of a team responsible for the billing, collection and recovery of Council Tax and Business Rates. You will be customer focused, empathetic but assertive and confident in communicating both verbally and in writing, in order to deliver successful outcomes for customers and for the Council.
The Team currently work on a rota basis which involves a combination of home and office working.
Reporting to the Revenues Team Leader, the Revenues Officer will support the Customer Service team by providing advice and support for Council Tax and Business Rates queries. The role will also help to maintain our records so that we can issue bills promptly and accurately. This will include:
· Setting up new accounts and closing old accounts
· Granting exemptions and discounts
· Taking payments
· Answering both written and verbal enquiries
· Assisting in activities relating to the billing and collection of Council Tax and Business Rates
The successful applicant will be flexible, adaptable and possess the ability to learn complex legislation. Previous experience of working within a Revenues/Customer Service environment is desirable although not essential, as full training is provided. You will be working from the office primarily to ensure you are supported into the role, until you have the skills and confidence to work independently.
In return, we can offer you the chance to develop your career in a friendly and supportive team within our progressive authority, a generous annual leave and flexi-time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, flexible working plus many more excellent benefits.
The ability to converse at ease with customers and provide advice in accurate written and spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.
Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.
 Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.
 While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
UK Visa Sponsorship
We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.
AI Use in Applications
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
 All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.
 Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
For more information about the role, please read the job profile attached to this advert.
For an informal discussion about the role, please contact Terry Stocks (Revenues Manager) on 01483 743231 or Rachel Evans (Revenues Team Leader) on 01483 743237.
Closing date: 4 January 2026 - 23:55pm
Interview dates:&nbsp; Week commencing 12 January 2026

13 Benefits And Revenues Jobs