Regulatory Assurance & Service Improvement Manager

LTBH Council is committed to delivering first class public services, focusing on our residents and building the largest number of new council homes in a generation. A career with LB Tower Hamlets offers you the opportunity to excel. 

We provide a supportive, friendly, diverse, and flexible work environment where employees can thrive. Our enthusiastic team is dedicated to delivering services they are passionate about.

The Role & Responsibilities:

We are seeking an individual with a strong commitment to affordable housing to join our Regulatory Assurance Team as a Regulatory Assurance and Service Improvement Manager.

This is an exciting time to join the Council’s Housing and Regeneration Department, having just undergone inspection from the Regulator of Social Housing, we have a clear path for improvement and this post-holder will play a key part in helping us deliver our Your Voice, Our Action regulatory Improvement Plan.

We are seeking someone who is experienced in operating in Regulatory environments, data-driven, analytical with strong knowledge of the Social Housing Sector. Reporting into the Head of Regulatory Assurance, within the Strategy, Policy and Regulatory Assurance division, this leadership role heads up our business development team, responsible for our Tenant Scrutiny Panel and supporting the directorate with business change, policy and service improvement. The post also holds responsibility for improving data across the service and turning insight into action.

The ideal candidate will possess knowledge of best practice in Social Housing, alongside an in-depth understanding of the RSH Consumer Standards, with particular focus on Tenant Satisfaction Measures and the requirements of regulatory returns.

This role will work across the Council, supporting the delivery of genuine co-regulation with, and excellent housing services for, residents in the borough. This is a dynamic and exciting time to join this team.

This is a 12 month fixed term contract

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.