{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1748494891283,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"30f738e2-8754-4232-afb4-dbd8372dfbc3","title":"Customer Services Advisor (Full Time)","employer":"Tonbridge & Malling Borough Council","department":"","location":"Tonbridge Castle","locationType":3,"description":"<p class=\"textlead\"><strong>We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Castle. </strong></p>\n<p class=\"textlead\">Reporting to the Tonbridge Castle, Events & Customer Services Manager, you will undertake a customer facing role supporting our telephony service to residents providing excellent multi skilled customer service across all access channels as well as Tonbridge Tourist Information Centre, Castle Attraction and Conference Centre.</p>\n<p class=\"textlead\">Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service.  You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.</p>\n<p class=\"textlead\">There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work.  In return we will give you excellent ongoing training and support.</p>\n<p class=\"textlead\">This is a full time vacancy, and our offices are open seven days a week. </p>\n<p>Weekend and bank holiday rotation Approx 1 in 5</p>\n<p>Monday to Thursday 09:00 – 17:00 30min lunch</p>\n<p>Friday 09:00 – 16:30 30min lunch</p>\n<p class=\"textlead\"><strong>For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)</strong></p>\n<p class=\"textlead\">Interviews to take place w/c 16th June 2025.</p>","shortDescription":"","salaryDescription":"£25,206 - £27,948","publishDate":"2025-05-21T15:01:00.000Z","expirationDate":"2025-06-08T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/96ee10ae-bc26-49bd-824d-33dbd4bc7bd3.png","score":1,"featured":false,"enhanced":false},{"id":"f7f5a522-e6e4-48df-bdf4-6f71e60adc9d","title":"GIS Data Engineer","employer":"Tunbridge Wells Borough Council","department":"","location":"Town Hall","locationType":2,"description":"<p>Are you passionate about leveraging Geographic Information Systems (GIS) and data analytics to drive innovation and improve public services? Tunbridge Wells Borough Council is seeking a dynamic and skilled GIS Data Engineer to join our Digital Services Team. In this pivotal role, you will support the Council and its partners in making informed decisions and enhancing operations through cutting-edge GIS and data analysis services. If you are ready to make a significant impact by ensuring the accuracy and accessibility of spatial data, we want to hear from you!</p>\n<h2>Key responsibilities</h2>\n<ul>\n<li>\n<strong>Data Harvesting and Analysis:</strong> Identify and develop opportunities to collect data from various sources. Analyse and interpret data to generate meaningful insights and present findings to stakeholders.</li>\n<li>\n<strong>Data Management and Analysis:</strong> Work with large datasets across multiple systems and sources. Compile and analyse data to produce comprehensive reports and ensure data accuracy, security, and integrity.</li>\n<li>\n<strong>GIS Web Applications Development and Support:</strong> Develop, manage, and support internal and external GIS applications. Provide multi-level support to users and oversee the servers hosting GIS software.</li>\n<li>\n<strong>Corporate GIS Information Maintenance:</strong> Maintain and publish the Council’s corporate GIS information, ensuring accuracy and timeliness. Respond to information requests from internal and external customers.</li>\n<li>\n<strong>Service Improvement and Development:</strong> Actively seek business/service improvements. Develop and maintain web-based GIS systems to deliver quality services to Council Officers, Councillors, and external customers.</li>\n<li>\n<strong>Data Integration:</strong> Integrate data held within the corporate GIS database with data from other systems. Identify efficiencies and improve service delivery by linking these datasets.</li>\n<li>\n<strong>Customer and Stakeholder Support:</strong> Act as the first point of contact for GIS-related enquiries. Provide training and technical assistance to GIS users and develop user documentation.</li>\n<li>\n<strong>Strategic Responsibilities:</strong> Integrate GIS data with other systems to create unified views of information. Encourage the adoption of GIS tools and practices among staff and manage the review and future planning of GIS infrastructure.</li>\n<li>\n<strong>Operational Responsibilities:</strong> Monitor system performance, troubleshoot technical issues, and deploy critical patches. Ensure the GIS data held in the corporate GIS database is accurate, secure, and up-to-date.</li>\n</ul>\n<h2>Why join us</h2>\n<p>Join us in shaping the future of GIS and data analytics at Tunbridge Wells Borough Council. Apply today and become part of a team dedicated to excellence and innovation! This is a fantastic opportunity to join a dynamic and forward-thinking organisation that values its staff and invests in their development. You will be part of a friendly and supportive team that works collaboratively to achieve shared goals.</p>\n<p>We offer a range of additional perks and rewards, including:</p>\n<ul>\n<li>26 days annual leave (increasing to 29 days after 5 years of continuous Local Government service) plus an additional three days in December and bank holidays.</li>\n<li>Access to Health Assured's EAP to help balance everyday life with work and home requirements.</li>\n<li>Membership of the Local Government (CARE – Career Average Revalued Earnings) Pension Scheme.</li>\n<li>A hybrid working model with opportunities to work from home and in an office environment, and a flexible working policy subject to business needs.</li>\n<li>Invaluable training opportunities for continuing professional development.</li>\n</ul>\n<p>If you are excited about this position and meet the essential criteria, we would love to hear from you!</p>\n<h2>How to Apply:</h2>\n<p>To find out more, take a look at the Job Description and Person Specification below. 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This is your chance to make a real impact by collaborating with various teams to analyse and redesign business processes, leveraging digital solutions to enhance efficiency, reduce costs, and improve customer service.</p>\n<h2>Key responsibilities</h2>\n<ul>\n<li>\n<strong>Collaborate and Analyse:</strong> Work with teams to document and analyse existing processes from customer interaction to back-office operations.</li>\n<li>\n<strong>Redesign with User-Centricity:</strong> Redesign processes with a focus on user-centricity, leveraging digital solutions to streamline operations and eliminate inefficiencies.</li>\n<li>\n<strong>Project Management:</strong> Manage transformation projects and improvement reviews, ensuring projects are delivered with an Agile approach.</li>\n<li>\n<strong>Data-Driven Insights:</strong> Collect and analyse data to identify patterns and trends, and predict and measure the savings, efficiencies, and service improvements from transformation projects.</li>\n<li>\n<strong>Stakeholder Engagement:</strong> Build and maintain good working relationships with operational staff, managers, and external partners.</li>\n<li>\n<strong>Reporting and Documentation:</strong> Prepare reports based on research, analysis, and the cost and benefits of new digital processes.</li>\n<li>\n<strong>Compliance and Accessibility:</strong> Ensure redesigned services comply with legislative and legal requirements and consider accessibility standards and assistive technology.</li>\n</ul>\n<h5>Why join us</h5>\n<p><strong>This is a fantastic opportunity to join a dynamic and forward-thinking organisation that values its staff and invests in their development. 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Communications job vacancies in Tunbridge Wells
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Customer Services Advisor (Full Time)

Tonbridge & Malling Borough Council

Tonbridge & Malling Borough Council logo

£25,206 - £27,948

Tonbridge Castle (On-Site)

Posted 8 days ago

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