Strategic Relationship Manager
Job summary
At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission, we’re on. In our world, it all matters.
Balancing quality and value is a real skill, and it's one shared by our Commercial team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, you’ve got the opportunity to join them.
Job description
Understanding customer needs
Winning exciting work
Knowing the impact of your work
It all matters
Develop and deliver new business for our global organisation
You’ll be a key member of the team that drives our new business and customer engagement, to maintain and expand our successful work with the Foreign, Commonwealth and Development Office and other UK government and international partners.
You’ll generate revenue, manage strategic relationships, develop new business and engagement plans, and deliver a superb service to all our customers. We’ll also expect you to liaise with and influence a diverse group of internal and external stakeholders, establish appropriate agreements, and report on a broad range of strategic customer-related matters.
This is a role where you’ll own the relationship and pipeline from opportunity to delivery, you’ll help us continuously improve our approach to securing new business, work to understand decision makers, and communicate the value we deliver to our customers. Passionate about transparency, service and responsiveness, your work will help us build a strong dynamic within Customer Relations and play an essential part in driving our organisation forward.
Use all your customer relationship skills as you help defend the UK’s interests
You will bring well developed experience of account management, including new business pitching, complex negotiations, forecasting, reporting, pricing, business planning and relationship management. With a proven track record of delivering high quality, efficient and effective sales in challenging or regulated sectors, and be capable of resolving problems with customers, and be skilled at developing and translating sector strategies into deliverable sales pipelines.
Your excellent interpersonal skills will allow you to present and influence a diverse range of audiences, you’ll have the confidence to work to tight timeframes in a fast-moving, customer-facing environment. Highly organised, detail oriented, deadline and results driven, and with excellent commercial acumen and knowledge of financial management reporting, you’ll be adaptable and flexible, and capable of responding quickly to changing priorities.
Discover the support you need to grow your career further
But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.
Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk
Appointment will be subject to successful completion of Developed Vetting (DV) or Security Clearance (SC) vetting (role dependent). You can find out more about both vetting types on our website. And if you have a specific preference, you can outline this on your application form. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
Person specification
- Significant, recent and relevant account management experience covering new business delivery, pitching, negotiation, forecasting, reporting, pricing, business planning and relationship management.
- Demonstrable track record of delivering high quality, efficient and effective sales output in regulated or challenging clients/sectors.
- Track record of developing and translating sector strategies into deliverable sales pipelines and securing new business for standard and custom products and services
- Leading negotiation through commercial completion and delivery, successfully negotiating contentious terms with customers and setting and managing expectations for complex products & service delivery
- Formulating accurate, concise, tailored and compelling pitches/sales rationales and reports.
- Experience of effectively presenting and communicating complex information to influence and engage diverse audiences, internal and external stakeholders across all levels from junior office to C-suite.
- Exceptional team player, adaptable, flexible and highly organised and comfortable working in a dynamic customer-facing environment, to tight timeframes, with incomplete or changing information.
- Commercial acumen and financial management reporting knowledge.
- Degree or Level 6 qualification or equivalent experience.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Significant, recent and relevant account management experience covering new business delivery, pitching, negotiation, forecasting, reporting, pricing, business planning and relationship management.
- Demonstrable track record of delivering high quality, efficient and effective sales output in regulated or challenging clients/sectors.
- Track record of developing and translating sector strategies into deliverable sales pipelines and securing new business for standard and custom products and services
- Degree or Level 6 qualification or equivalent experience.
- Commercial Awareness
- Formulating accurate, concise, tailored and compelling pitches/sales rationales and reports.
- Experience of effectively presenting and communicating complex information to influence and engage diverse audiences, internal and external stakeholders across all levels from junior office to C-suite.
- Exceptional team player, adaptable, flexible and highly organised and comfortable working in a dynamic customer-facing environment, to tight timeframes, with incomplete or changing information
We only ask for evidence of these technical skills on your application form:
- Significant, recent and relevant account management experience covering new business delivery, pitching, negotiation, forecasting, reporting, pricing, business planning and relationship management.
- Demonstrable track record of delivering high quality, efficient and effective sales output in regulated or challenging clients/sectors.
- Track record of developing and translating sector strategies into deliverable sales pipelines and securing new business for standard and custom products and services
- Degree or Level 6 qualification or equivalent experience.
Benefits
Alongside your salary of £58,209, FCDO Services contributes £16,863 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
- A leave allowance of 25 days per annum
- 9 days per annum public and privilege days
- Free shuttle bus is available between central Milton Keynes and Hanslope Park
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific/technical skills.
Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.
Your CV should include:
- no personal identifying details
- career history with key responsibilities
- achievements
- qualifications
Your personal statement should outline your interest in the role.
Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.
Those that are successful will be invited to a face to face interview. At the interview you will be asked a blend of questions on technical/job specific skills and behaviours. You will be required to complete a role specific exercise and presentation as part of the interview.
Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.Nationality requirements
Open to UK nationals only.Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
Recruitment team
Further information
If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should contact FCDOServices.Recruitment@fcdo.gov.uk in the first instance.If you are not satisfied with the response you receive from FCDO Services, you can contact the Civil Service Commission. For more information, please visit their website.
Attachments
Strategic Relationship Manager Candidate Pack Opens in new window (pdf, 1919kB)Salary range
- £58,209 - £66,877 per year