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The Customer Fulfilment Centre (CFC) Advisor is a crucial service delivery role in the Customer Fulfilment Centre which assists by providing high performing, effective and consistent services to residents, businesses and partners.&nbsp;&nbsp;
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. &nbsp;
About the role&nbsp;
Your role will be varied, and you will deal with a range of enquiries face to face, over the telephone, by email and text messaging.&nbsp;&nbsp;
You will be required to:&nbsp;&nbsp;
<ul>
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Provide excellent customer service by giving accurate and up to date advice&nbsp;
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</ul>
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Understand the needs of customers and handling difficult situations in a sensitive way&nbsp;
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</ul>
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Use several systems to input and extract information, so experience of using a variety of computer packages is desirable&nbsp;
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</ul>
About you&nbsp;
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You must have experience of working in a Call Centre environment and working as part of a team to provide the best possible customer service.&nbsp;&nbsp;
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</ul>
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You will have good communication skills and have the ability to deal with a broad range of customer enquiries.&nbsp;&nbsp;
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You will have a high degree of self-motivation and initiative and fit comfortably in a fast-paced and busy Customer Fulfilment Centre.&nbsp;&nbsp;
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Experience of using a variety of computer packages in order to extract and input customer and other information&nbsp;
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You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.&nbsp;&nbsp;
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:&nbsp;
Work Together as one team- work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do&nbsp;
Drive Efficiency- show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential&nbsp;
Be Ambitious- be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way&nbsp;
Make a Difference to Reading- maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed&nbsp;
Our offer&nbsp;
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.&nbsp;
A competitive salary alongside a range of benefits including:&nbsp;
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Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave&nbsp;
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A wide range of flexible working opportunities &nbsp;
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Modern working environment at the Civic Offices in the heart of Reading&nbsp;
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<a href="http://www.berkshirepensions.org.uk/" target="_blank">Local Government Pension Scheme</a>(LGPS)&nbsp;&nbsp;
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On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees&nbsp;
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Season Ticket Loan - to help with the cost of your rail/ bus journey, to &amp; from work&nbsp;
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Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years.  The monthly fee includes insurance, servicing and road tax&nbsp;
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For more information on this position please contact Ben Shiell, Customer Fulfilment Centre Group Leader at <a href="mailto:Ben.Shiell@reading.gov.uk" target="_blank">Ben.Shiell@reading.gov.uk</a>&nbsp;
Closing Date:Sunday 6th November 2025&nbsp;
Interview Date:&nbsp; To be confirmed&nbsp;

Reading Borough Council

Customer Fulfilment Centre Advisor

We are recruiting an Attendant at Caerphilly County Borough Council. Working hours: 20.4 Contract Type: Part Time, Permanent Location: Newbridge Leisure Centre Team: Sport and Leisure Services This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £14,105 - £14,329 and offer access to training and development opportunities. An exciting opportunity exists for dynamic and confident individuals to become part of the leisure attendant team of Caerphilly County Borough Council Leisure Services.This post will include evening and weekend work at one or more of CCBC’s Leisure facilities. These hours will be worked on a rotating basis, if you require further information on the available hours, please contact the recruiting manager using the details provided below.The successful candidates will play a key role in ensuring the smooth operation of leisure centre daily life.Key functions of the role include:<ul><li>Lifeguarding of a busy swimming pool.</li><li>Off pool activities including hall change overs and equipment set up.</li><li>Completing of cleaning duties and checklists.</li><li>Attendance at monthly staff training sessions.</li></ul>Applicants are required to have an up-to-date Level 2 Award in Pool Lifeguarding as well as a valid First Aid at Work qualification.For the role, we ask that you have: <ul><li>Good communication.</li><li>The ability to work as part of a team.</li><li>Experience of working in customer focused environments.</li></ul>-We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Lydia English on 01495 248100 or email <a href="mailto:englil@caerphilly.gov.uk" target="_blank">englil@caerphilly.gov.uk</a> / John Munkley on 01495 248100 or email <a href="mailto:munkj@caerphilly.gov.uk" target="_blank">munkj@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.





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Caerphilly County Borough Council

Attendant

About the roleNorth Northamptonshire Council are currently seeking applications from ambitious and motivated individuals to work at Corby East Midlands International PoolWe have an opportunity for two part leisure customer advisors. One contract being 24.25 hours per week -Monday - 14.00-20.00Thursday - 9.00-16.00Friday - 15.00-19.00Saturday - 7.45-15.00 The other contract being 19.25 hours per week - Tuesday - 16.00-22.00Wednesday 16.00-22.00Saturday - 9.00-16.15What will you be doing?<h4>Main Duties and Responsibilities :</h4>(This list contains the main duties and responsibilities of the post holder but it is not an exhaustive list)<ul><li>To develop and maintain an in depth knowledge of the range of services provided by culture and leisure. </li></ul><ul><li>Operating the admissions system in accordance with laid down procedures in respect of –</li></ul><ul><li>Adding new members and required subscriptions. </li><li>Modifying / Updating member records. </li><li>Taking / Confirming bookings for individual activities, courts, classes, courses and holiday activities. </li><li>Answering the telephone and general enquiries as stipulated under facility procedures. </li></ul><ul><li>To use exceptional customer service skills to provide an efficient and friendly service to customers across al communication channels. </li></ul><ul><li>Positively promote the facility through membership sales, leaflets, displays, general daily duties and any such promotional activities. </li></ul><ul><li>To receive and handle customer payments in all acceptable forms in accordance with applicable policies and procedures. To reconcile the cashier banking and float at the end of the working day and generate applicable reports. </li></ul>About youWe need you to - <ul><li>Deliver excellent customer care </li><li>Undertake receptionist duties</li><li>Ensure high levels of cleanliness and excellent health and safety standards</li><li>Be a team player and effective communicator</li><li>Support our varied program of activities and sessions</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Customer Leisure Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9405/M439_Customer_Service_Advisor.pdf" target="_blank">M439_Customer_Service_Advisor</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC!
We are looking for passionate individuals who are customer focused, a team player and wants to help improve our local communities in Charnwood.
The Council is recruiting for 2 Part Time Customer Advisors
(Hours 9am - 4pm including a 30 minutes break)
<ul>
<li>The role involves delivering an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact.</li>
<li>This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.&nbsp;&nbsp;</li>
<li>Providing a high quality and comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.&nbsp;</li>
</ul>

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
The benefits of working with CBC:
<ul>
<li>Agile working for many roles</li>
<li>Generous annual leave of between (5 and 40.5 days NJC) of leave (depending on length of service), inclusive of bank holidays.</li>
<li>Most services are closed over Christmas.</li>
<li>Opportunities for professional development linked to many roles.</li>
<li>Access to the Local Government Pension Scheme</li>
<li>Free parking</li>
</ul>
About the Council 
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.

About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in.
Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.&nbsp;
It is a diverse community thanks to its student population and cultures from around the world.
Previous Applicants need not apply.
For further information please email.
<a href="mailto:yasmin.tarrant@charnwood.gov.uk" target="_blank">yasmin.tarrant@charnwood.gov.uk</a> or <a href="mailto:rachel.faulkner@charnwood.gov.uk" target="_blank">rachel.faulkner@charnwood.gov.uk</a>

Charnwood Borough Council

Customer Advisor M439

Click to view a <a href="https://www.ashford.gov.uk/media/xencrfii/1265c-customer-service-advisor-sept-2025.doc" target="_blank">Job Description</a><a href="mailto:recruitment@ashford.gov.uk" target="_blank"></a>Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment?As a Customer Service Advisor, you will be the first point of contact for residents and partners engaging with the Council. You will be responsible for providing a comprehensive enquiry service across multiple channels, including telephone, face-to-face, email, webchat, social media, and online platform resolving 88% of queries without referral.Playing a vital role in ensuring our community receives the highest standards of care and support you will be expected to resolve cases promptly, escalating only when necessary and following through to completion, along with:Providing cover across Ashford and Tenterden offices as needed Using IT systems to manage enquiries and maintaining accurate records Supporting administrative follow-up and system input tasks Participating in training to stay up-to-date on Council and partner services Verifying customer documentation and processing payments Supporting Tourist Information Services when based in Tenterden Promoting customer feedback and act as a buddy for new team membersTo be competent in this role it is essential that you have strong keyboard and IT skills, and proven experience in customer service and team environments. Along with having the ability to be able to make decisions independently. Experience in a call/contact centre, local government, or tourist information services is a plus. NVQ Level 3 in Customer Services, IT qualifications, and second language skills are desirable.For an informall discussion about the role please contact Liesl York, Deputy Customer Service Operation Manager on 01233 330820Click to view a <a href="https://www.ashford.gov.uk/media/xencrfii/1265c-customer-service-advisor-sept-2025.doc" target="_blank">Job Description</a>When submitting an application form - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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5 Customer Service Part time Jobs