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Customer Service AssistantPermanent, Part Time£25,081 per annumLocation: Buckhurst HillWorking Style: <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Fixed-base worker</a>Closing Date: 22nd July 2025Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. We are currently recruiting for a part time Customer Services Assistant. You will be based at our Buckhurst Hill Library and work across Buckhurst Hill, Loughton and Waltham Abbey Libraries . Please note, this is a part time role working 18.5 hours per week and the pro rata salary will be £12,541 per annum. This role includes Saturday working. The Role: You'll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries, and this is where your knowledge will be invaluable. You'll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role. The Opportunity: Our Customer Service team are at the heart of what we do - they are the face of our libraries and our driving force. To join them you'll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team. Key Responsibilities: <ul>
<li>First and foremost - you like helping people. If you've got some IT skills - self-taught or not, that's ideal. We use self-service equipment, and our customers need your empathy and patience at all times. </li>
<li>Arranging and conducting Rhymetime, an inclusive session for all families with babies and toddlers. </li>
<li>Health &amp; Safety is key to what we do. We'd like you to be the kind of person who sees things that need sorting and help sort them out. </li>
<li>You'll help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries. </li>
<li>Assisting customers to use the library catalogue and learn to use the full library offer. </li>
<li>Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities. </li>
<li>Data drives us - you'll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer. </li>
<li>Our smaller libraries have less staff, so we'll ask you to help out with unlocking / locking up and ask you to be a trusted keyholder. </li>
</ul> Experience and Qualifications: We welcome candidates with a diverse range of experiences and qualifications. Here's a sample - what we're interested in is if you are brilliant at the basics which include: <ul>
<li>Possession of a Driving Licence - desired. </li>
<li>Demonstration that you know how to use IT systems or have the ability to learn. </li>
<li>Customer service experience in any area. </li>
<li>Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations. </li>
<li>Enthusiasm and ideas. </li>
<li>Enjoy working within a team to make us as brilliant as possible. </li>
</ul> We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment. Together, let's create a welcoming and inclusive library experience for everyone. Apply now to be part of our vibrant and diverse team! To read more about us please visit: <a href="https://www.workingforessex.com/role/climate-environment-and-customer-services?source=workingforessex.com" target="_blank"> Climate, Environment and Customer Services </a> Interviews: As a Customer Services Assistant, you will be required to work with children to develop and grow our audience in this key area of our business. Part of your responsibilities will be to deliver story and rhyme sessions to groups of parents and toddlers in a library setting. Therefore, as part of the interview process you will be required to deliver a short 5-minute activity that enables you to demonstrate your ability to engage with children. This could include reading a short children's story or sharing a children's nursery rhyme. Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href="https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex" target="_blank"> Everyone's Essex </a> . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank"> Nolan principles </a> , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank"> https://www.gov.uk/dbs-update-service </a> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href="https://essex.talentpool.com/sign-up?utm_source=Cornerstone&amp;utm_medium=Advert&amp;utm_content=Job_Advert" target="_blank"> The Essex Talent Community </a> If you have queries on this role or require anything further, please email <a> resourcing.team@essex.gov.uk </a> Follow us on <a href="https://www.facebook.com/essexcountycouncil" target="_blank"> Facebook </a> , <a href="https://twitter.com/essex_cc" target="_blank">Twitter</a>, <a href="https://www.instagram.com/essex_cc" target="_blank"> Instagram </a> and <a href="https://www.linkedin.com/company/essex-county-council/" target="_blank"> LinkedIn </a> . Further details can be found on our <a href="https://www.workingforessex.com/" target="_blank"> careers page </a> . Downloads <a href="https://www.workingforessex.com/working-here/pay-reward" target="_blank"> Pay and Reward </a> <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank"> Our Ways of Working </a> <a href="https://www.workingforessex.com/about-us" target="_blank"> About Us </a> <a href="https://www.workingforessex.com/organisational-behaviours" target="_blank"> Organisation Behaviours </a>

Customer Service Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8236/Hubs_Team_Leader_JD.pdf" target="_blank">Hubs_Team_Leader_JD</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



About the Role
The purpose of the role is to lead and operate within a large flexible multi-functional and multi-site operation (Bus Station and Travel Centres) to support the provision of high-quality customer facilities and services, 365 days a year.
You will be based at one of our Hub sites, these include Queen Square, Liverpool One, St Helens, Bootle, Huyton and Birkenhead.
Due to the nature of the role you will be required to work at any Hub location across the Merseyside area as and when required incorporating Travel Centre and Bus Station activities across the Merseyside area.&nbsp;
The role includes ticket sales assurance activity ensuring the integrity of all ticketing transactions.
The is a fixed term vacancy until February 2026.
Your shift pattern will consist of one week on (Monday to Sunday inclusive) and one week off and working an average of 17.5 hours per week.
Hours: Monday to Sunday shift work, including Bank Holidays.&nbsp; Various work patterns with longest scope of service covering 06.45 hrs to 20.15 hrs Monday – Saturday, 07.30 hrs to 20.15 hrs Sunday. 
About the person
You will be an experienced manager with a proven track record of leadership in customer-facing operations, possessing a strong ability to identify risks and implement effective mitigation strategies.&nbsp;
You will be able to dynamically supervise 6 locations simultaneously using existing communication methods, providing help and guidance to staff in a bus station environment and operating travel centres in each of those locations. &nbsp;
If you think you match the job description, and our values, then click on the link to apply. 
Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting.
<ul>
<li>•‍Experience of managing within a large customer focussed, multi-functional and multi-site operation.</li>
<li>•‍Experience of managing cash handling and/or ticket sales.</li>
<li>•‍Resource management experience. 
</li>
</ul>
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.
&nbsp; Staff benefits 
<ul>
<li>•‍Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•‍Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•‍Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•‍Flexible and hybrid working</li>
<li>•‍24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•‍Automatic enrolment to our Westfield Health Programme</li>
<li>•‍Corporate discounts at council-owned gyms</li>
<li>•‍Bike to Work Scheme</li>
<li>•‍Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Hub Team Leader

Job Title: Customer Service Supervisor Starting Salary: £26,835 opportunity to progress to £30,060 per annum (pro rata for part time) – pay award pending Hours: 18.5 Location: Welwyn Garden City Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services at Welwyn Garden City Library and Information Services, ensuring high standards of customer service are maintained at all times. The services include a CreatorSpace which offers a range of technologies and a countywide Enquiry Service. The central library also supports Woodhall Library and the Community Libraries at Brookmans Park, Cuffley and Welwyn.<h4>About the role</h4>Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city&nbsp;libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. You will be managing a large team of frontline staff and working closely with a team of supervisors to deliver the service over 7 days a week. Responsibilities include managing staff appraisals, timetabling, training, and development.You will contribute to the Inspiring Libraries ambition of attracting more visitors through participation in, and support of outreach and promotional activities within the community. This will include developing and delivering events in line with strategy and income targets.You will be assisting the public with enquiries and supporting the Library Manager with planning. You will also ensure our volunteers are supported appropriately and that the staff are achieving their objectives to provide a high-quality customer facing service.<h4>About you</h4>Essential &nbsp;<ul><li>Experience, or knowledge in, delivering a high level of customer service and resolving customer queries</li><li>Ability to successfully supervise a team, using collaboration and delegation to achieve aims</li><li>You will have excellent time management, communication and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li><li>You will have skills to support maintaining Health &amp; Safety, Property, and training requirements in the workplace</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM7 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Joanne Smith / Emine Yeter or Carol Hill on 01438 845080 for an informal discussion about the role.Interview Date: 29th July 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





<ul></ul>

Hertfordshire County Council

Customer Service Supervisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7791/LCC536_Museum_Assistant.pdf" target="_blank">LCC536_Museum_Assistant</a></li>
</ul>





The Role
We are looking for someone to join our team to help provide engaging experiences for visitors at our vibrant and busy museums. You will need to be keen to roll up your sleeves, have a strong dedication to delivering exceptional customer care through teamwork, flexibility and hard work in a friendly environment.
Really good local knowledge would be an advantage, as would an interest in local history. You will need to be able to work between our sites and be happy to work alternate weekends.
This can be a physically demanding but rewarding job, which can sometimes mean being on your feet talking to people all day.
We are currently recruiting for two Museum Assistant positions.&nbsp;
Museum Assistant 2: This post is permanent. The hours for this post are 19.68 hours per week, working on a two-week rota, which includes alternate weekends:
Week1: Monday 11:45-16:15, Friday 10:00 -16:15 Week 2: Monday 11:45-16:15, Friday 10:00 -16:15, Saturday 11:45-16:15, Sunday 9:30-16:15 Additional 4-hours of flexible time for additional support.&nbsp;
Museum Asssistant 6: The&nbsp;hours of work for this position are 3.5 per week, working 12.45 – 16.15 at the Cottage Museum until the last Saturday of September. The successful candidate will be able to work as a casual museum assistant to ensure they can continue to provide cover at the City Museums during the Autumn/Winter months.
Please indicate which post (either MA2 or MA6) you are applying for on your application form.
Some of the duties of this role include:
<ul>
<li>Engaging with visitors to ensure that the museum is a welcoming and enjoyable place to visit.</li>
<li>Supporting all museum operations and activities to ensure visitors gain the best possible experience of their visit to the museum.</li>
<li>Working within the reception, shop, café and other public areas.</li>
<li>Ensuring the security of the museum, collections, staff &amp; visitors.</li>
<li>Cleaning exhibits and public areas.</li>
<li>Supporting the care and presentation of the collections.</li>
</ul>
You will ideally have experience:
<ul>
<li>Working in a public-facing role.</li>
<li>Providing outstanding customer care.</li>
<li>Cash handling.</li>
<li>Working in a museum/heritage/retail and/or catering environment.</li>
</ul>
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
<ul>
<li>Generous annual leave allowance</li>
<li>Local Government Pension Scheme</li>
<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>
</ul>
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC
For an informal chat about these posts please contact Richard Whittaker on 07775114413 or 01524 64637.&nbsp;

4 Customer Service Part time Jobs