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Part Time Business Operations Assistant - Adult Community LearningPermanent, Part Time£25,081 per annum full time equivalentLocation: BasildonClosing Date: Tuesday 16th September 2025 at 11.59pmPlease note that this opportunity is being offered on a Part Time basis, offering 18 hours per week covering the following days and times. <ul>
<li>Tuesday: 9am - 2:30pm</li>
<li>Thursday: 9am - 2:30pm</li>
<li>Friday: 8:30pm - 4pm (including half hour lunch break) </li>
</ul>The actual earnings for the 18 hours per week, for the year are £12,201.57 per annum. The OpportunityAdult Community Learning (ACL) is ECC's provider of lifelong learning experiences for Essex residents. ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement. The Business Operations Assistant will carry out effective front-line duties by providing high quality customer service at our receptions and carrying out general duties around the centre to maintain the learner experience whilst in centre. Accountabilities<ul>
<li>Deliver high quality "first point of contact" customer services to positively promote ACL, by efficiently handling customer enquiries and providing information, advice, and guidance (IAG).</li>
<li>Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.</li>
<li>Ensuring the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do. This will include activities such as assessment booking, face to face enrolments (full cost / non assessed subjects) and obtaining customer feedback. </li>
<li>Contribute to the security of and access to the site, this will include activities such as:</li>
<li>occasionally locking and unlocking buildings and acting as key holder responding to calls outside normal working hours, setting, checking, and turning off alarms.</li>
<li>Issuing learner / visitor badges, stopping unauthorised access, safeguarding those in the centre, supporting the open / closing of centres as back up to premises and ensuring fire and Health and Safety requirements are fully met - PEEPS etc. </li>
<li>Support the Business Operation leads in the day to day running of an ACL Centre by ensuring the needs of specific groups are met, utilisation is maximised, and the environment meets expectations.</li>
<li>Where required (centre specific), ensure premises functions are fulfilled. Including: setting up rooms for private hire, joint responsibility with Premises Assistants for preparing refreshments for meetings and private hire and ensuring health and safety requirements in centres.</li>
<li>Providing administration support to teams within ACL in a timely fashion to support the smooth running of the service. Contribute to the management of stock, ordering and delivery of goods and services required by the Business Operations team. Including: Banking / Petty Cash, contacting learners to remind them of upcoming assessments / events and supporting the skill hubs. </li>
</ul>The Experience You Will BringEssential:<ul>
<li>Educated to level 2 (GCSE) or equivalent by experience.</li>
<li>Proven customer service skills.</li>
<li>Good communication skills and confident with face to face, phone, email, and remote interactions.</li>
<li>Experience from customer facing roles. </li>
</ul>Desirable:<ul>
<li>Able to work in a team and work under pressure.</li>
<li>Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.</li>
<li>Requirement to travel between centres as and when needed - driving license is an advantage but not essential.</li>
</ul>

Part Time Business Operations Assistant - ACL

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3894/RTW_Checklist_2024.pdf" target="_blank">RTW_Checklist_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3895/Applicant_Guidance_Notes__updated_Dec2022_.pdf" target="_blank">Applicant_Guidance_Notes__updated_Dec2022_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3927/Vacancy_Details_-_Front_of_House_Membership_Advisor_-_September_2025.pdf" target="_blank">Vacancy_Details_-_Front_of_House_Membership_Advisor_-_September_2025</a></li>
</ul>

If this role is for you, then Impulse Leisure would welcome your application, and has many benefits to offer.
We are committed to equal opportunities and diversity and welcome applications from all sections of the community. We are positive about disability and offer a Guaranteed Interview Scheme (GIS).
Please APPLY ONLINE via the link provided.
If you require an application form in an alternative format, please contact our Recruitment Team on 01375 375533 extension 520. However, we encourage applicants to apply via the online link - it’s the quickest and easiest application process.



We want every visit to our centres to be a pleasant and enjoyable experience for our customers and members.
The role of Front of House Membership Advisor bridges the day-to-day front of house duties of answering calls, booking in members on the computerised till systems, ensuring access control in our receptions and handing customer queries and keeping the reception areas running smoothly with the important role of being the first point of contact for each prospective and existing valued customer.
We’re looking for applications from people who can deliver a high standard of customer service and a proactive approach to supporting our mission to create active and healthy communities. You’ll be part of a team delivering informative tours of our facilities, conducting needs analysis, setting up members on the membership database, completing sales and processing payments.&nbsp; You’ll also be a trusted first port of call for helping members with their concerns and getting them on their way to successes.
For more information, including the job description and the person specification, check out the full Vacancy Details below.
Site:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Blackshots
Hours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monday &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 14:30 – 20:30
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tuesday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 14:30 – 20:30
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sunday &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 08:00 – 13:00
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 17 hours per week

Front of House Membership Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3714/CSA_JDPS_Aug_2025.pdf" target="_blank">CSA_JDPS_Aug_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3715/Recruitment-_Privacy_Notice.pdf" target="_blank">Recruitment-_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3716/Notes_to_Candidates_-_October_2023.pdf" target="_blank">Notes_to_Candidates_-_October_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3950/work-for-us.pdf" target="_blank">work-for-us</a></li>
</ul>

Our preferred method of receipt of application is CV and supporting documenting, in 1 document.
Should you have any difficulties applying online, please e-mail <a href="mailto:recruitment@harborough.gov.uk" target="_blank">recruitment@harborough.gov.uk</a>
As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments, engaging with customers through website/webchats, emails and social media.
If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.&nbsp;
Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.&nbsp;
This post is based primarily at The Symington Building in Market Harborough.&nbsp; The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependent on the needs of the business.
Your hours of work are part-time 27 hours per week on a pre agreed rota basis to meet the needs of the business. Rotas are subject to review and can be varied with reasonable notice. The service operates Monday to Friday.
Applicants must have:
<ul>
<li>The commitment to delivery high quality customer services</li>
<li>Experience of working in a customer focused environment</li>
<li>The ability to multi-task and prioritise workloads</li>
<li>Experience of working with computerised systems</li>
</ul>
The closing date for receipt of completed applications is 9am on 19th September 2025, with interviews to be held week commencing 29th September 2025.&nbsp; INTERNAL APPLICANTS ONLY PLEASE.
Our preferred method of receipt of application is CV &amp; Supporting Documentation, in 1 document.
Should you have any difficulties applying online please&nbsp;e-mail <a href="mailto:recruitment@harborough.gov.uk" target="_blank">recruitment@harborough.gov.uk.</a>&nbsp; Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification.
Please include 2 referees, one of which must be your present or most recent employer.&nbsp; Please also provide your present or most recent annual gross salary and required notice period.
Find out more about the benefits of working at Harborough District Council at <a href="https://www.harborough.gov.uk/info/20005/jobs/484/working_for_hdc" target="_blank">Benefits of working for us | Working for HDC | Harborough District Council</a>

Customer Services Advisor-Internal Only

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3468/Role_profile_BH_Events_Assistant__1_.pdf" target="_blank">Role_profile_BH_Events_Assistant__1_</a></li>
</ul>





About the Role
Are you passionate about delivering outstanding customer service and supporting community events? Bourne Hall is looking for a proactive and friendly Events Assistant to help ensure our venue runs smoothly and remains a welcoming space for all visitors, stakeholders, and hirers. This is a hands-on role where no two days are the same. You’ll be setting up for events, assisting with AV and bar services, maintaining the building’s presentation, and supporting both our Coffee Shop and reception when needed. You’ll also work closely with key stakeholders such as the Museum and Library to ensure their needs are met and the venue operates harmoniously.
Key Responsibilities
Customer Service: Welcome and assist visitors, providing helpful information and ensuring a positive experience throughout their visit.
Event Setup: Arrange furniture, equipment, and refreshments for meetings, exercise classes, Ad Hoc Special occasions, and community events.
AV Support: Help hirers with audio-visual equipment, including setup and troubleshooting. Report any technical issues.
Cleanliness &amp; Maintenance: Keep the venue clean, tidy, and presentable. Report any maintenance or cleaning issues promptly.
Safety &amp; Security: Carry out health and safety checks, act as a Fire Marshal, and provide first aid when needed.
Venue Security: Open and close the building securely, ensuring all areas are safe and locked appropriately.
Coffee Shop &amp; Bar Work: Step in to support the Coffee Shop operations during busy periods or staff absences. In addition to working the bars at events and supporting catering delivery.
Stakeholder Support: Work collaboratively with internal stakeholders such as the Museum and Library to ensure smooth operations.
Bookings &amp; Admin: Use the Artifax system to check bookings and communicate changes to the Event’s Coordinator.
Reception Cover: Answer phones and assist at reception when required.
IT Systems: Use Microsoft Office and internal systems like Itrent for daily tasks and communication.
Daily Checks: Complete handover and building check sheets to ensure consistency and accountability.
What We're Looking For
A team player with a positive attitude and excellent communication and customer service skills.
Someone who enjoys working in a busy, public-facing environment and can build strong relationships with stakeholders.
Basic IT skills and a willingness to learn new systems.
Flexibility to work predominantly evenings and weekends. You must have the ability to get home in the evenings after public transport has stopped.
Experience in events, hospitality, bar work, or facilities is a bonus – but not essential.
Why Join Us?
Be part of a supportive and friendly team.
Work in a vibrant community venue with a wide variety of events and stakeholders.
Opportunities for training and development.
Make a real difference to the experience of our visitors, hirers, and community partners.
Closing Date: 23 September 2025
Interview date: 6 October 2025

4 Customer Service Part time Jobs