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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0252/LCC812_Complaints_Performance_Officer_-_Final_Version__003_.pdf" target="_blank">LCC812_Complaints_Performance_Officer_-_Final_Version__003_</a></li>
</ul>





An exciting opportunity has arisen for a Complaints Performance Officer to work within the Council’s Customer Services Team to ensure that the Council is dealing with complaints in line with our policy.&nbsp;
Your role will be to carry out quality assurance, submit reports to cabinet and senior leadership team around performance as well as ensuring we are compliant with the Ombudsman’s Complaint Handling Code.
You will have experience of dealing with complaints and providing feedback to others to drive through improvements and will be committed to high standards of customer service.
The post holder will have the ability to work with minimal supervision and be capable of prioritising workloads.&nbsp; You will have direct contact with colleagues from every service area in the council so excellent interpersonal skills are essential for this role.
You will have excellent keyboard and communication skills and be committed to high standards of customer service.
This is a temporary post until 31st March 2027, working 20 hours per week, Monday to Friday with occasional requirement to work evenings.
Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance. 
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
<ul>
<li>Generous annual leave allowance</li>
<li>Local Government Pension Scheme</li>
<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>
</ul>
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC&nbsp;

Lancaster City Council

Complaints Performance Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9655/RTW_Checklist_2024.pdf" target="_blank">RTW_Checklist_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9656/Applicant_Guidance_Notes__updated_Dec2022_.pdf" target="_blank">Applicant_Guidance_Notes__updated_Dec2022_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9716/Vacancy_Details_-_Front_of_House_Membership_Advisor_-_July_2025.pdf" target="_blank">Vacancy_Details_-_Front_of_House_Membership_Advisor_-_July_2025</a></li>
</ul>

If this role is for you, then Impulse Leisure would welcome your application, and has many benefits to offer.
We are committed to equal opportunities and diversity and welcome applications from all sections of the community. We are positive about disability and offer a Guaranteed Interview Scheme (GIS).
Please APPLY ONLINE via the link provided.
If you require an application form in an alternative format, please contact our Recruitment Team on 01375 375533 extension 520. However, we encourage applicants to apply via the online link - it’s the quickest and easiest application process.



We want every visit to our centres to be a pleasant and enjoyable experience for our customers and members.
The role of Front of House Membership Advisor bridges the day-to-day front of house duties of answering calls, booking in members on the computerised till systems, ensuring access control in our receptions and handing customer queries and keeping the reception areas running smoothly with the important role of being the first point of contact for each prospective and existing valued customer.
We’re looking for applications from people who can deliver a high standard of customer service and a proactive approach to supporting our mission to create active and healthy communities. You’ll be part of a team delivering informative tours of our facilities, conducting needs analysis, setting up members on the membership database, completing sales and processing payments.&nbsp; You’ll also be a trusted first port of call for helping members with their concerns and getting them on their way to successes.
For more information, including the job description and the person specification, check out the full Vacancy Details below.
Site:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Blackshots
Hours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monday &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 14:30 – 20:30
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tuesday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 14:30 – 20:30
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sunday &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 08:00 – 13:00
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 17 hours per week

Front of House Membership Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8859/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">Application_guidance_for_candidates_A4_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8863/JDPS_Customer_Operations_Assistant.pdf" target="_blank">JDPS_Customer_Operations_Assistant</a></li>
</ul>

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application



Customer Operations Assistant
Location: Marine Hall, Fleetwood
Service: Theatres
Hours: 18.5 per week
Salary: £12.26 per hour
About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.
Job Purpose: As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.
Key Responsibilities:
<ul>
<li>Deliver a high standard of customer care.</li>
<li>Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.</li>
<li>Ensure all customer feedback is received and escalated as necessary.</li>
<li>Maintain high standards of venue marketing and presentation.</li>
<li>Support efficient venue changeovers.</li>
<li>With appropriate training, support the box office to manage show incoming.</li>
</ul>
Qualifications:
<ul>
<li>Good level of literacy and numeracy (Essential)</li>
</ul>
Skills:
<ul>
<li>Excellent attention to detail (Essential)</li>
<li>Understanding of a ticketing system (Desirable)</li>
<li>Good knowledge of event operations (Desirable)</li>
</ul>
Experience:
<ul>
<li>Experience of working in a busy customer-facing environment (Essential)</li>
<li>Experience of ticketing systems (Desirable)</li>
<li>Experience of managing priorities (Essential)</li>
</ul>
Additional Requirements:
<ul>
<li>Willingness to work unsociable hours, including evenings and weekends (Essential)</li>
</ul>
The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance.
How to Apply: To apply online and for more information about this vacancy, please visit our web-site <a href="http://www.wyre.gov.uk" target="_blank">www.wyre.gov.uk</a>
Closing date: 10 August 2025
Interviews in Fleetwood 20 August 2025

3 Customer Service Part time Jobs