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Post titleCustomer Service Adviser (First Line) - Fixed term contract until 31st March 2026Post NoTBC SalaryStarting from £28,598 to £31,022 p.a.Scale / BandGrade 4Hours37 hours per week - Monday to Friday 8:30am - 17:00pmPlace of workTown Hall, Worthing Primarily Contact Centre based, in the Town Hall. Could be called into any of Adur and Worthing Council’s customer contact locations. Closing date20th November 2025 at 23:55pmInterviewsTBC Join Our Dynamic Customer Contact Centre Team – A Challenging and Rewarding Career OpportunityAre you ready for a fast-paced, rewarding role where every day brings new challenges? We’re looking for a dedicated and resilient individual who thrives in a high-energy environment and is passionate about delivering exceptional service.At our Customer Contact Centre, you’ll be at the heart of helping our customers with their most pressing needs. While this role is certainly demanding, it’s also incredibly fulfilling and offers plenty of opportunities for growth, learning, and career advancement.What You’ll Be Doing:<ul><li>Handling high volumes of customer interactions through phone, email, and face to face, ensuring each experience is positive, solution-focused, and empathetic.</li><li>Problem-solving - every day presents a new challenge, and you’ll be the expert our customers rely on.</li><li>Collaborating with an enthusiastic team that’s committed to helping each other succeed, creating an environment of continuous learning and improvement.</li><li>Being a trusted advisor - you’ll develop expertise in our services, processes and policies, allowing you to guide customers through complex issues.</li><li>Supporting customers in arrears - a key part of this role involves working with customers who are behind on payments. You’ll need to approach these situations with care and understanding, negotiating payment solutions in a way that works for both the customer and the Councils’. We believe in offering our customers support and guidance to help them get back on track.</li><li>Adapting to change in a constantly evolving role, where you’ll gain valuable skills that can propel you into more advanced positions within the Councils’.</li></ul>What We’re Looking For:<ul><li>Resilience and a can-do attitude - this is a high-pressure environment, Customers who contact us can be vulnerable, frustrated or distressed so the ability to stay calm, focused, and positive is key. Sophisticated communication skills are essential.</li><li>Excellent communication skills - clear, empathetic, and effective communication will help you build trust and resolve issues efficiently.</li><li>Problem-solving mindset - every customer interaction is different, and you’ll need to adapt quickly.</li><li>Team player mentality - collaborating with others and learning from each other will be essential to your success.</li><li>Experience in customer service or a similar fast-paced, customer-facing role is a plus, but we’re also open to training the right person who has the right attitude! We are looking for hardworking, adaptable advisers committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires.</li><li>Flexibility - the role is based within our Contact Centre in Worthing Town Hall, but you will be asked to provide assistance when needed at our face to face offices in Worthing and Shoreham.</li></ul>Why This Role Is Worth It:<ul><li>Develop your career - this role provides excellent opportunities for advancement. We love to promote from within, and we’ll support you with the training and resources you need to move up.</li><li>Dynamic environment - no two days are the same! You’ll face a variety of customer needs, keeping the work exciting and engaging.</li><li>Supportive team culture - you’ll be part of a close-knit team that encourages collaboration, offers support, and celebrates wins together.</li></ul>The Demands:This is not your typical customer service role. The pace is fast, and the expectations are high. You’ll need to stay focused, multi-task effectively, and manage customer issues with empathy and professionalism. But the rewards are immense - both in terms of the impact you make on customers and the skills you develop along the way.The successful candidate will be subject to a Basic DBS clearance and three years employment referencing. At Adur &amp; Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form.As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview. Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:<ul><li>Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement</li><li>Local Government Pension</li><li>Training &amp; development</li><li>Occupational Health</li><li>Employee Assistance Programme (EAP)</li><li>Employee resource groups/networks </li><li>Buddy Support Programme </li><li>Flexible working options</li></ul>We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.





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Adur & Worthing Councils

Customer Service Adviser (First Line)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0999/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1000/15.24_hours_LA_rota.docx" target="_blank">15.24_hours_LA_rota</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1001/Job_Description_for_Leisure_Attendant__3_.doc" target="_blank">Job_Description_for_Leisure_Attendant__3_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1002/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1003/15.24_hours_LA_rota.docx" target="_blank">15.24_hours_LA_rota</a></li></ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
An opportunity has arisen within Sefton Council for a part-time leisure attendant, based at Bootle Leisure Centre. The post is for a fully qualified NPLQ lifeguard to work as part of a team, ensuring customer safety and high standards of service and customer care are maintained.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive.&nbsp; This position involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp; The candidate will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; The candidate must be NPLQ qualified and must be able to demonstrate competency. &nbsp;Ongoing monthly training is also required.
Please see fixed rota pattern. Suitable candidates must be able to work these hours and shift pattern.
Qualifications 
It is essential you have a current RLSS Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED or Pool plant operator’s certificates are also desirable.
Skills and Experience
All candidates should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
Provisional Interview Date - 5th January 2026

Sefton Metropolitan Borough Council

Sefton Council LGA Peer Review - 2022

Leisure Attendant - Bootle Leisure Centre

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0829/Digital_Projects_Lead_JD_-_FINAL.pdf" target="_blank">Digital_Projects_Lead_JD_-_FINAL</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



Lead the Future of Customer Experience Across a City Region
At the Liverpool City Region Combined Authority (LCRCA), we’re transforming the way people experience public services - and we’re looking for a visionary Digital Project Lead to help shape that journey.
This role sits at the heart of our Customer Services team, driving forward digitally-enabled change that makes services more accessible, more responsive, and more user-focused across our transport networks and beyond.
You’ll lead the design and delivery of high-impact, customer-focused projects - from introducing smarter, automated services to creating seamless journeys across our transport network, including Mersey Tunnels and Ferries - all with the goal of transforming how people access, experience, and benefit from public services every day.
What You’ll Be Driving
<ul>
<li>End-to-end digital transformation of customer-facing services across the Combined Authority</li>
<li>Smart, accessible, and user-first design across tunnels, ferries, and other regional transport</li>
<li>Seamless, intuitive customer journeys powered by digital tools and automation</li>
<li>Customer insight and data turned into real-time service improvements</li>
<li>Delivery of a CRM platform to unlock a full view of the customer</li>
<li>Modern, user-friendly websites and digital channels that work for everyone</li>
</ul>
Your work will be at the heart of our mission to build a fairer, greener, and better-connected Liverpool City Region - helping every resident, visitor, and business access the services they need easily, efficiently, and with confidence.
This is a strategic leadership role where digital transformation is your toolkit - and outstanding customer service is the goal.

We’re Looking for Someone Who…
✔ Has a track record of delivering complex service transformation projects ✔ Understands the power of digital innovation to improve public services ✔ Can think strategically and act operationally - moving from big picture to real-world delivery ✔ Is passionate about customer insight, accessibility, and user-centred design ✔ Thrives in cross-functional environments and builds strong partnerships across teams

What You’ll Be a Part Of:
<ul>
<li>A bold, forward-thinking organisation that puts people and communities first</li>
<li>A growing Customer Services team with a clear mandate for change</li>
<li>A region-wide transformation programme that’s shaping the future of transport, connectivity and inclusion</li>
</ul>

Ready to Deliver Real Impact? If you're excited by the opportunity to lead customer-centred transformation at scale - we want to hear from you.
Apply today and be part of something bigger.
If you think you match the job description, and our values, then click on the link to apply.
Please ensure that you meet the key essential criteria. In your application, please focus on the following areas;
1. How you’ve transformed customer-facing services utilising data and customer insight to be simpler, accessible, and inclusive.
2. How you’ve delivered digital solutions that drive real change and improve efficiency.
3. How you lead complex projects, procurement of multiple service providers, manage budgets, and build strong partnerships.
The information you provide in your application will be used for shortlisting.
Interviews will take place weeks commencing 24th November and 1st December 2025. 
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits 
<ul>
<li>Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>Flexible and hybrid working</li>
<li>24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>Automatic enrolment to our Westfield Health Programme</li>
<li>Corporate discounts at council-owned gyms</li>
<li>Bike to Work Scheme</li>
<li>Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Digital Project Lead (Customer Services)

Customer Service Advisor – RepairsHousing Maintenance and Asset ManagementPermanent37 hours per weekNS6 £26,824- £28,142 per annum Are you someone with excellent customer service skills who could join our Works Planning team? In this role, you will be required to provide a high quality, customer-orientated, advice and information service, on the phone and online, specifically in relation to housing repairs and asset works.What we can offer the successful candidate:<ul><li>Enrolment in the career average local government pension scheme</li><li>Flexi scheme and hybrid working</li><li>A generous annual leave entitlement that increases with service</li><li>A whole host of family-friendly benefits</li><li>1 days’ paid volunteering leave</li><li>Lifestyle benefits platform</li><li>A funded health cash plan</li><li>Free car parking to June 2026</li><li>£10 a month gym membership at one of our four gyms in the district.</li></ul>You will also be working with a great team, dedicated to delivering effective services for our district.What we are looking for in the successful candidate:The successful candidate will have experience of providing information and advice in a customer service setting, as well as a knowledge and understanding of repairs work and works planning. You will also be able to use your own initiative, excellent communication skills, and the ability to adapt to changing priorities in a busy environment.For more information about the role, or for an informal chat, please contact Becky Roche at <a href="mailto:becky.roche@newark-sherwooddc.gov.uk" target="_blank">becky.roche@newark-sherwooddc.gov.uk</a>.If you feel that this is the role for you, then we look forward to receiving your application demonstrating how you meet the essential criteria for the role.Closing date: 23rd November 2025Interviews: 3rd December 2025As an employer, we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post, as detailed in the Person Specification, on their application form /CV/Supporting Statement. <ul></ul>

Newark & Sherwood District Council

Repairs Customer Service Advisor

Job Title: Customer Service Team Leader Starting Salary: £31,537 opportunity to progress to £34,433 per annum&nbsp; Hours: 37.0 Location: Welwyn Garden City/Hybrid once training has been completed Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Herts FullStop is the UK’s fastest growing education supplier.&nbsp; With everything from stationary to furniture. We proudly serve a wide range of customers across the education and public sectors, including schools, nurseries, local authorities, and other community-focused organisations. We are committed to supporting those who make a difference in the lives of children and families across Hertfordshire and beyond.Our vision is to deliver exceptional customer service that reflects the values of Herts FullStop—reliable, responsive, and community-driven. Our goal is to ensure every customer interaction is positive, efficient, and solution-focused, helping our clients get the resources they need with ease and confidence.As a Customer Services Manager, this role is central to the team’s success. It involves leading by example, supporting team development, resolving escalated queries, and ensuring service standards are consistently met.<h4>About the role</h4><ul><li>Conduct regular 1:1’s, impart information, identify operational issues and share knowledge with the team</li><li>Build individual plans based on training needs identified through 121’s and call observations to ensure that members of the team have the necessary skills to perform their duties to the high standards required.&nbsp;</li><li>Coordinate the professional support to the Herts Full stop customer base, and Customer Account Managers with the goal of driving excellence in customer satisfaction and promoting the organisation.</li><li>Plan resources to ensure that there is sufficient in place to provide a high standard of service to both internal and external customers.</li><li>Recognise and reward good performance within the team and continually motivate and build team morale.</li><li>Analyse telephony reporting and key performance indicators to identify service trends and take proactive steps to address and maximise service delivery on call.</li><li>Manage the provision of a full range of administrative duties, dealing with all customer issues arising via the telephone or the web-platform.</li><li>Manage general matters and more complex correspondence including management of issues raised in the supply chain and pro-active corporate initiatives</li><li>Oversee phone-based customer enquiries and provide required information to internal and external customers to support the business goals.</li><li>Build processes and cross-functional working practice that improves single contact resolutions capability and performance in the team. Enabling the team to deliver a 'One Call Solution’ approach where the end user is at the forefront of what we do and inspiring confidence to our customers</li></ul><h4>About you</h4>Essential:<ul><li>Previous experience from within a fast-paced customer service team</li><li>Team Leadership&nbsp;The ability to inspire, motivate, and guide team members, leading by example to foster a positive team culture</li><li>Coaching &amp; Mentoring&nbsp;Providing real-time support, performance feedback, and development opportunities to help employees grow</li><li>Data Analysis&nbsp;The ability to track and interpret Key Performance Indicators (KPIs) and customer feedback metrics (e.g., NPS, CSAT) to identify trends and inform data-driven decisions for process improvements</li></ul>Desirable:<ul><li>Time Management &amp; Organization&nbsp;The ability to prioritize tasks, manage workloads efficiently, delegate effectively, and meet deadlines in a fast-paced environment</li><li>Experience with Multi-Channel Support&nbsp;Familiarity with managing customer interactions across various platforms like live chat, phone, and email</li><li>Proactive Mindset&nbsp;Anticipating customer needs and potential issues before they escalate, and suggesting improvements to processes or services</li></ul>As a Team Leader you will have greater ability to shape how your team operates and influence outcomes.You will work across multiple teams and services as well as with our external partners.&nbsp; This will build your professional network and give you exposure that will help you learn different parts of the business.We encourage career development and support you in your future career goals.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Lucy.Mckelvie@hertsfullstop.co.uk" target="_blank">Lucy.Mckelvie@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: w/c 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Customer Service Team Leader

<h4>Why Southwark?</h4>At Southwark Council, we’re passionate about creating a fairer, cleaner, and more inclusive borough. Our Environment, Sustainability and Leisure department plays a key role in delivering Southwark’s priorities around climate change, air quality, and streets for people.As one of London’s most diverse boroughs, Southwark is an exciting and dynamic place to work and our teams are at the heart of improving services for residents, visitors, and businesses. We’re proud to invest in our people and offer excellent opportunities for development, progression, and flexible working.<h4>What You'll Be Doing</h4>As a Debt and Complaints Officer, you’ll join our Parking Services and Network Management team, helping us deliver an efficient, fair, and high-quality service to residents and visitors.You’ll investigate and respond to complex parking debt cases, complaints, and appeals often at the later stages of enforcement. This includes:<ul><li>Handling correspondence and appeals in line with legislation and council procedures.</li><li>Managing cases referred to the Traffic Enforcement Centre (TEC) and liaising with Enforcement Agents.</li><li>Attending adjudication hearings and preparing case evidence.</li><li>Ensuring high standards of customer service, helping residents understand outcomes clearly and fairly.</li><li>Supporting the continuous improvement of our service, identifying trends, and mentoring new team members.</li></ul>This is a great opportunity to step up in customer service and case management, using your judgement and problem-solving skills to make fair, balanced decisions that have a real impact for Southwark’s residents.<h4>What We're Looking For</h4>We’re seeking someone with:<ul><li>Experience in parking enforcement, complaints handling, or debt recovery.</li><li>A strong understanding of civil parking and traffic enforcement legislation.</li><li>Excellent written and verbal communication skills.</li><li>The ability to manage competing priorities, meet deadlines, and maintain accuracy under pressure.</li><li>A customer-focused mindset, with confidence to handle difficult conversations and resolve issues effectively.</li></ul>If you’re organised, resilient, and enjoy finding solutions, this could be the next step in your career.<h4>Additional Information</h4><ul><li>You’ll report to the Debt and Complaints Manager within the Parking Services and Network Management team.</li><li>One role is permanent, and one is a 2-year fixed-term contract.</li><li>We offer a supportive environment, hybrid working, generous annual leave, and a pension scheme.</li></ul>Closing date; Sunday 16 November 2025Interviews: W/c 24 November 2025Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interview schemes for specific groups of people. To qualify, you’ll need to meet the shortlisting criteria for the role as listed in the Person Specification, and declare that you meet with one of the following criteria in your application:<ul><li>Current or former member of the Armed Forces (including Reservists)</li><li>Care leavers or currently in Local Authority Care</li><li>A Southwark Council Redeployee</li><li>If you have a disability or long-term health condition (as defined under the Equality Act 2010)</li></ul>We’re an organisation that is passionate about our people and understand that the richness of diversity is essential to providing the best possible services to our communities. This is demonstrated through our council wide commitment to tackle racial inequality via the Southwark Stand Together programme.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2643889&amp;ptId=109240" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





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Southwark Council

Debt and Complaints Officer

<h4>About the role</h4><h4>Role Summary</h4>To liaise with operational Managers, Supervisors and operatives to ensure compliance with contractual service standards. To efficiently appoint work, supporting operatives to achieve productivity targets. To deliver an effective maintenance service which results in customer satisfaction in line with contractual KPIs/Measures.<h4>Salary:</h4>£27,000 to £29,000<h4>Hours of Work:</h4>40<h4>Contract:</h4>Permanent<h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.<h4>Meet your Manager</h4>I have worked in social housing for 11 years in the repairs department. I started my journey working in the call center, I then moved into planning and progressed into a senior manager. As the senior planner I am responsible for a team of planners who are the pivotal point for the repairs contract. In my spare time I like gardening, reading, and spending time with my family.Emily Johnson, Senior Planner<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>• Assist in the effective delivery of the service operation by optimising the use of, principally, direct labour and specialist subcontractor resources available and develop and implement robust and effective procedures to achieve contract requirements. • Be responsible for works scheduling/planning, ensuring the correct trades are allocated, that they are provided appropriate appointment slots for the type of work and that the appointments are managed geographically to be travel efficient. Promote and maximize 1st time fix • To ensure all works orders received are scheduled immediately upon receipt via the mailboxes, portal and interactive planner and thereafter completed within target timescales leading to delivery of contractual key performance indicators. • Monitor systems to ensure appointments made are kept by the workforce, all system administration including completions, rejected appointments and contractor information and report appointment failings immediately to the manager. • Monitor all workflows and identify follow on works to ensure that they exceed no more than 5% of overall WIP target. Ensure all works are scheduled in a timely manner with the appropriate resource allocated. Report any trends to manager for system review. • Production, monitoring and communication of WIP to include routine and voids works versus target • A clear commitment to a customer-centred service and continuous improvement. • Work with Supervisors and Managers to provide feedback relating to operative conduct, absence, performance including PDA usage formed from daily checks • Coordinate appointments where multiple trades or subcontractors are required to attend • To work in conjunction with the allocated Supervisor review diaries, ensuring that works are ready to commence pending materials, tests and overall timescales to optimise service delivery and productivity • To fully assist and co-operate colleagues in the progress and investigation of complaints, effectively deal and respond. to queries and complaints from tenants, staff, and residents relating to services and service delivery • Liaise with the client to ensure all relevant databases are up to date. • Assist with the collation of supplies and material information from our approved suppliers and record cost data appropriately. • Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required from time to time in order to maintain an efficient operation of all aspects relating to the needs of the team TCH Repairs (additional training will be provided as required)<h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><h4>Key Skills &amp; Competencies</h4>• Previous Planning/Scheduling experience - Essential • Confident using Microsoft excel, word and outlook - Essential • Ability to communicate effectively both verbally and in writing - Essential • Be able to work as a team and independently - Essential • Previous experience in social housing repairs and maintenance - Desirable<h4>Behaviours</h4><h4>Why Choose Us</h4><ul><li>25 days, increasing to 28 days at 5-years of service and 30 days at 10-years service</li><li>Pay review every year.</li><li>Up to £3,000 colleague referral fee.</li><li>Contributory pension scheme with 4% to 10% matched contributions.</li><li>Life Insurance.</li><li>24/7 Digital GP service and counselling helpline (including face to face sessions)</li><li>Free eye test voucher annually and contribution towards glasses.</li><li>Free annual flu jab.</li><li>Two volunteer days per year.</li><li>Extensive annual staff wellbeing programme of events.</li><li>Career development and vocational training opportunities.</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 14 November 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/opW2uuH7" target="_blank">Apply now</a>





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Town and Country Housing

Customer Services Planner

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<h2>Job introduction</h2>Job Title: Customer Service AdvisorA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Our Customer service team is expanding and we are excited to be searching for 20 new Customer Service Advisors to join our team to provide advice and information in relation to all city council and partner agency services.The Role:<ul><li>The Customer Service Advisor will own individual enquiries, complaints, and customer requests through to resolution</li><li>Responsibility of the Customer Service Advisor will be to provide first contact resolutions to our city’s residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service</li><li>As an experienced Customer Service Advisor you will contribute to the process of continually improving Customer Access to quality, cost effective services</li><li>As a ‘front of house’ role, a Customer Service Advisor will promote a positive image of Liverpool City Council, working as part of an integrated team</li><li>In order to deliver a first call service as a Customer Service Advisor, you will be fully proficient in all aspects of those services delivered through the Liverpool City Council Contact Centre, inclusive of dealing with customer enquiries via multi-channel contact. Full training will be given</li><li>Providing accessible and comprehensive information and advice to customers on all Liverpool City Council services, by keeping up to date with all aspects of services delivered through Customer Access Contact Centre is instrumental to the role of the Customer service advisor</li><li>Being a key team player as a Customer Service Advisor, you will be a self-starter who is able to own enquiries through to resolution and confidently use software systems such as Microsoft tools, email, and intranet/internet</li><li>As an ambitious Customer Service Advisor, you will be will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement</li></ul>The working hours for the posts are 08:00 to 18:00, Monday to Friday (excluding bank holidays).&nbsp;Work patterns can be changed in line with business requirements and notice will be provided for any changes of working pattern in line with corporate policy.This role requires a Basic DBS and Baseline Personal Security Standard (BPSS).&nbsp;BPSS (Baseline Personnel Security Standard) is the required level of screening for any individuals working with or on behalf of a government department. Basic DBS certificates contain any convictions or cautions that are unspent.Our offer to you:<ul><li>&nbsp;At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (Role dependent) -&nbsp;A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension scheme –&nbsp;option to join the AVC scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing -&nbsp;offer including Employee assistance programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps: Closing date: midnight on Sunday 16th November 2025 Shortlisting date: from Monday 17th November 2025 onward Interview format/dates: There will be a three-stage interview process. Assessment Centres will be held between 27th November and 1st December 2025. Telephone interviews will be held between 3rd December and 12th December 2025.&nbsp;If successful at this stage, candidates will be invited to a face-to-face interview which will be held between 10th December and 18th December 2025.We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Sarah Kelly at <a href="mailto:sarah.kelly@liverpool.gov.uk" target="_blank">sarah.kelly@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Customer Service Advisor

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<h2>Job introduction</h2>Job title: Venue Support OperativeLocation: City Halls (St. Georges Hall, Croxteth Hall, Liverpool Town Hall)A bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. &nbsp; Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:<ul><li>As a Venue Support Operative, you will be responsible for a frontline role in customer service, security, safety and engagement of the building and its users and in dealing with the public. Ensuring City Halls are fully operational, safe and presentable at all times.</li><li>To assist in the set up and management of facilities within the Halls, supporting venue operations, events and hospitality offer. &nbsp;</li><li>You may be required to work in the café, bars, set up and delivery of events.</li><li>The needs of our busy venues are fluid; working in this role is not a 9am-5pm / Monday to Friday role. You agree to work flexibly over a 7-day week when required, which may include unsociable hours, weekends and bank holidays; this will be allocated on a roster basis. You may be required to work across multiple sites depending on business needs.&nbsp;</li></ul>Please note: these roles are part time 8 hours per week.&nbsp;Our offer to you:<ul><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps: Closing date: midnight on Thursday 13 November 2025 Shortlisting date: Friday 14 November 2025 Interview date: mid-to-late November/early December 2025 Interview format: TBCWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Kate Melvin, Venue Operations Manager, via&nbsp;<a href="mailto:kate.melvin@liverpool.gov.uk" target="_blank">kate.melvin@liverpool.gov.uk</a>.&nbsp;Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at&nbsp;<a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility&nbsp;<a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration&nbsp;<a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office:&nbsp;<a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Venue Support Operative

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<h2>Job introduction</h2>
You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.
<h2>About the role</h2>
We’re seeking a proactive and collaborative individual to join our Transport &amp; Highways service as a Business Development Officer, playing a key role in driving continuous improvement and strengthening customer and performance management across the service.
In this role, you’ll work closely with internal teams and external partners to develop and refine procedures, monitor service indicators, and ensure that customer enquiries and complaints are responded to promptly, professionally, and with a focus on resolution and learning. You’ll help ensure that every interaction with our service is an opportunity to improve outcomes and build trust with our communities.
You’ll be responsible for producing performance reports, analysing customer feedback, and identifying trends that inform service improvements. Your work will help ensure that service standards are met and exceeded, and that customer experiences are consistently positive and valued.
Building strong relationships with contractors, councils, and stakeholders is central to the role, as is contributing to the council’s wider customer strategy. You’ll also support cross-service initiatives, promote a culture of continuous improvement, and provide professional advice to a range of partners including Members, MPs, and local stakeholders.
This is a dynamic and customer-focused role, ideal for someone with excellent communication skills, a proactive mindset, and a genuine passion for service development and public engagement.
<h2>Additional information</h2>
You’ll be someone who thrives in a dynamic environment and takes pride in making a real difference through your work. Ideally, you’ll have experience delivering excellent customer service and understand the importance of clear, timely, and empathetic communication. You’ll be confident responding to customer enquiries and concerns, ensuring that feedback is acknowledged and used to drive meaningful improvements.
With a curious mindset and a keen eye for detail, you’ll be able to spot patterns in data and translate insights into action. Whether you're resolving customer issues, supporting service development, or working with partners to improve processes, you’ll be comfortable engaging with a wide range of people and managing competing priorities.
If you enjoy variety, problem-solving, and being part of a team that’s committed to putting customers at the centre of service delivery, this role will suit you perfectly.
<h2>Company information</h2>
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;
Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.
West Northants Council, where careers thrive.

Business Improvement Officer

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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Chelmsford City Council is committed to providing excellent waste and recycling services to our community. We are currently seeking a dedicated and enthusiastic Customer Service Assistant to join our team. If you have a passion for helping others, possess the skills necessary to deliver outstanding customer service, are ready to take on this rewarding&nbsp;challenge and contribute to our mission of providing exceptional waste and recycling services we would love to hear from you! Customer Service Assistants play a vital role in ensuring that our residents receive the highest level of service. Responsibilities include providing a high level of customer service via phone, online, and face to face interactions ensuring that all enquiries and concerns are addressed promptly and professionally.
The successful applicant will be experienced in actively listening to customers to fully understand their needs and issues, demonstrating empathy and patience. The post holder will possess the skills to remain calm under pressure, especially when dealing with challenging situations and utilising effective conflict resolution skills.
Members of the customer and business support team will support with administrative tasks, including data entry and record keeping, processing payments and handling financial transactions, to ensure smooth operations.
At Chelmsford City Council we value our employees and offer a supportive work environment. Applicants will have the opportunity to make a positive impact in your community while developing your skills and career. We provide comprehensive training and ongoing professional development to help you succeed in your role.
Interviews are currently scheduled for the 19th November 2025.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Customer Service Assistant

About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.About the Service and TeamOur mantra here in Digital is people first, technology second. When building good services we start with user needs and design council services to meet them. To do this, we work in multi-disciplinary teams to gather insights, identify pain points and design and deliver solutions.&nbsp; We use data and research insights to know if our solutions are working and continually improve them. This role will work closely with the Sutton Customer Experience service and Kingston’s Contact Centre.&nbsp; These teams are the main point of contact for anyone seeking information, advice, or support. Each council’s team is multi-skilled and staff have experience across a range of service areas, often supporting residents with complex needs. Both teams have a positive and supportive culture, and are often at the forefront of trialling new ways of working to improve council services for residents.About the Role and Our Ideal CandidateThe Digital Change Lead for Customer Service will work as part of the Digital serviceset the strategic direction of travel in the Customer Services teams.&nbsp; In this role you will:<ul><li>Lead service and performance improvement by measuring performance, identifying opportunities for change and creating a culture of continuous improvement.</li><li>Lead delivery and change management by setting change initiatives and coordinating the work to achieve your objectives.</li><li>Own customer service systems and strategy by gaining expertise in our processes and technology so you can set the long term direction.</li><li>Lead relationships with customers and partners by creating a collaborative, open culture that engages stakeholders from across the councils and our partners.</li><li>Own your corporate responsibilities by meeting governance and policy expectations from business continuity to corporate participation.</li></ul>About you We are looking for someone who has a successful track record in delivering transformational change by working with people, processes and technology. You will bring energy and enthusiasm for change to the role, and use your initiative to lead the work. You’ll enjoy building relationships and cross-functional teams around you to support your goals.You’ll have experience of managing people, setting culture and behaviours, process improvement, and leading the adoption of technology.&nbsp; You want to use qualitative and quantitative data to identify improvement opportunities and monitor the impact of your work.You’ll be comfortable working with external partners and suppliers to ensure we get the best value from their services.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are in the process of updating our payscales in line with the pay award for NJC, Chief Officers and Chief Executives for April 2025 therefore please take this into account when viewing the salary on this position.We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Royal Borough of Kingston Upon Thames

Digital Change Lead - Customer Service

London Borough of Sutton

About the roleNorth Northamptonshire Council are currently seeking applications from ambitious and motivated individuals to work at Corby East Midlands International PoolWe have an opportunity for two part leisure customer advisors. One contract being 24.25 hours per week -Monday - 14.00-20.00Thursday - 9.00-16.00Friday - 15.00-19.00Saturday - 7.45-15.00 The other contract being 19.25 hours per week - Tuesday - 16.00-22.00Wednesday 16.00-22.00Saturday - 9.00-16.15What will you be doing?<h4>Main Duties and Responsibilities :</h4>(This list contains the main duties and responsibilities of the post holder but it is not an exhaustive list)<ul><li>To develop and maintain an in depth knowledge of the range of services provided by culture and leisure. </li></ul><ul><li>Operating the admissions system in accordance with laid down procedures in respect of –</li></ul><ul><li>Adding new members and required subscriptions. </li><li>Modifying / Updating member records. </li><li>Taking / Confirming bookings for individual activities, courts, classes, courses and holiday activities. </li><li>Answering the telephone and general enquiries as stipulated under facility procedures. </li></ul><ul><li>To use exceptional customer service skills to provide an efficient and friendly service to customers across al communication channels. </li></ul><ul><li>Positively promote the facility through membership sales, leaflets, displays, general daily duties and any such promotional activities. </li></ul><ul><li>To receive and handle customer payments in all acceptable forms in accordance with applicable policies and procedures. To reconcile the cashier banking and float at the end of the working day and generate applicable reports. </li></ul>About youWe need you to - <ul><li>Deliver excellent customer care </li><li>Undertake receptionist duties</li><li>Ensure high levels of cleanliness and excellent health and safety standards</li><li>Be a team player and effective communicator</li><li>Support our varied program of activities and sessions</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Customer Leisure Advisor

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Please apply online via the link provided.




<h2>Job description</h2>
<h3>Contract terms</h3>
Starting salary: HC2 (£83,345 – £98,346) Work location: Wood Green Customer Service Centre, 187-197A High Road, Wood Green, N22 6XD Hours per week: 36 per week Contract type: Permanent Closing date: Sunday, 16th November 2025 at 23:59 Expected interview date: W/c 1st December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.&nbsp;
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.&nbsp;
<h3>About the role</h3>
In this role, you will provide both strategic and operational leadership for our customer-facing services, with a focus on driving transformation and continuous improvement. Leading a large, multi-site team across phone, face-to-face, social media, and digital channels, you’ll ensure every resident receives the right support, first time. You’ll be responsible for shaping and delivering a new operating model and brand for Customer Services, overseeing change initiatives and digital transformation to empower residents and promote self-service. The role involves building strong partnerships across the council to design effective customer journeys, using data and performance metrics to drive service excellence, and championing accessibility and inclusion. You will also manage budgets, contracts, and resources to ensure efficient, high-quality service delivery. Being physically present at the frontline of service delivery is key, and so a minimum of three days a week on site is a must.&nbsp;
<h3>About the team</h3>
In this role, you will report directly to the Delivery Director for Tackling Inequality and will have three direct reports: two Operations Managers—one overseeing face-to-face service delivery and the other responsible for telephony and processing—and a Business Change Manager. You will work closely with both internal and external stakeholders, gaining significant exposure across the organisation.
<h3>About you</h3>
We’re looking for a visionary leader with a passion for delivering the best possible customer experiences. You’ll bring substantial experience in managing large, complex, customer-facing operations, and have a proven ability to lead, motivate, and develop high-performing teams. You’re data-driven and analytical, with the skills to translate insight into meaningful action. With a strong track record of driving change, innovation, and efficiency—particularly through digital transformation—you’re a confident communicator and collaborative partner. Above all, you’re committed to equality, diversity, and ensuring residents remain at the heart of everything we do. You may not have direct local government experience, but you need to understand how councils work, and our social, economic and political drivers.&nbsp;
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.&nbsp;&nbsp;&nbsp;
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  &nbsp; &nbsp; Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk.</a>
If you would like an informal chat about the role with the Delivery Director for Tackling Inequality before you apply, please email&nbsp;<a href="mailto:angela.moukouta@haringey.gov.uk" target="_blank">angela.moukouta@haringey.gov.uk</a>&nbsp;to arrange.&nbsp;

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=527437&amp;ptId=12550" target="_blank">SM186 Head of Customer Experience &amp; Resident Support_01.10.2025_v1_Accs 1.pdf</a></li>
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Head of Customer Experience & Resident Support

<h4> Location </h4> Force Headquarters <h4> Agile working – work style </h4> Fixed Base Worker <h4> Business Area </h4> Call Centre (Contact Management) <h4> Department </h4> Contact Management <h4> Rank </h4> N/A <h4> Grade </h4> E <h4>Salary</h4>£25,626 - £31,296<h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Suitable for Job Share, Part Time, Shift Work, Weekend Working <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> MV <h4> Description </h4>Every second counts, be the calm voice that makes all the difference.As a Contact Management Operator, you’re the public’s lifeline in their most critical moments, responding to emergencies, assessing risks, protecting the vulnerable, and helping prevent harm. From life-threatening incidents to deeply distressing situations, your composure and adaptability will be essential.No two days are the same, whether it’s a missing person, a road traffic collision, or a crime in progress, you’ll be trained, resilient, and ready to act.This is more than a job, it’s a chance to be the voice that brings help, hope, and safety when it matters most.What you’ll be doing<ul><li>Working across the Force Control Room with police officers and staff, you will ensure that all 999/101 emergency/non-emergency calls are answered and professionally and accurately recorded.</li><li> You will be talking to people in potentially dangerous or vulnerable situations, staying calm and providing the most appropriate response.</li><li>You will be effectively managing operational policing incidents ensuring that resources are deployed as quickly as possible.</li><li>Talking to callers so you can establish the severity and nature of incidents</li></ul>The must haves<ul><li>An excellent communicator, able to listen and extract information quickly</li><li>Able to deal with conflict, emergency, or stressful situations, remaining calm under pressure</li><li>Experience of customer service or in a customer facing role; however, your attitude and experiences will help you to excel in this position.</li></ul>What’s in it for you?At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. What’s more, we have a range of <a href="https://careers.derbyshire.police.uk/what-we-can-offer-you" target="_blank">reward and benefits </a>that if you join us you could enjoy.Salary: circa £35,000 pro rata including allowances and enhancements.<ul><li>This is made up of a basic salary of £25,626 and shift and weekend allowances ranging from 14% to 20%, depending on the shifts worked.</li></ul>Shift Patterns and TrainingWhat’s Next?<ul><li>To support you with your application we have provided some <a href="https://view.pagetiger.com/Leadership-and-Talent/application-guidance" target="_blank">application guidance</a> and <a href="https://careers.derbyshire.police.uk/find-job/our-recruitment-process" target="_blank">our recruitment process</a>.</li></ul>Who we areAt Derbyshire Constabulary, policing isn’t just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional support staff working behind the scenes. It’s these skilled people; people like you who contribute to the policing of Derbyshire.To understand how you can make Derbyshire safer together visit our <a href="https://careers.derbyshire.police.uk/" target="_blank">careers website</a>.We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/candidate/download_file_opp/9024/56782/1/0/a093bd4d2bbb35506330b7c901a5ea81471f0dba" target="_blank"> Contact Management Operator.pdf – 168KB </a><h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/candidate/download_file_opp/9024/56782/2/0/22fee22a9e0528a8aad8410d623204965d185b38" target="_blank"> Contact Management Operator Recruitment and Training Information.pdf – 145KB </a> 





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Derbyshire Constabulary

Contact Management Operator

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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East Hertfordshire District Council

Casual Welcome Team Member

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
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Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
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This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

18 Customer Service Jobs in United Kingdom