{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1749255257446,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"e7b40ca9-29f8-4a6c-a916-f54e5b11d5a1","title":"Housing Assistant","employer":"London and Quadrant Housing Trust","department":"","location":"West Ham Lane, Stratford, South West, Garratt Lane","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Housing Assistant South West - 6783</div>\n<div class=\"col-12 ats-normal-font pb-3\">\nJob Title Housing Assistant - South West\nContract Type Permanent\nHours Full time\nPersona Agile 1 - 2 days office attendance required, working from home 3 - 4 days\nReporting Office Garratt Lane, SW18 - (NB - this office will be relocated later in 2025) or West Ham Lane, Stratford, London, E15 with attendance required to the SW London office.\nSalary £28,409 \nClosing date for completed applications 13th June 2025 - 23:00\n \nInterviews will be held on the16th April 2025 via Microsoft Teams\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n \n<a title=\"Role Profile - Housing Assistant.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZg07eJskdD5NWzXhJFa06hWNHHgWP9cxVPwDaLVR/QE8BrEC+MAuuqLP8EgtyGpLvI\">Role Profile - Housing Assistant.docx</a>\n \nPrevious applicants need not reapply.\n \nWould you like to join our revamped Housing Management Division as a Housing Assistant and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.\n \nWhy choose L&Q?\n \nWe offer a competitive annual salary and staff benefits package.\n \n<ul>\n<li>Strong family-friendly policies </li>\n<li>Hybrid working Model</li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6% </li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>An employee benefits/discount portal</li>\n<li>Westfield Health Cash Plan</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Best Workplaces for Women</li>\n</ul>\n \nAs a Housing Assistant, you will be responsible for:\n \n \n<ul>\n<li>Supporting the Neighbourhood Housing Lead and Area Housing Manager, ensuring the delivery of reliable, repeatable, and consistent services for residents.</li>\n<li>Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of a team, providing strong administrative support.</li>\n<li>Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy and estate management issues. </li>\n<li>Providing cover for Neighbourhood Leads to ensure consistency of service and to maintain a high level of resident satisfaction.</li>\n</ul>\n \nTo be successful in this role, you should be:\n \n \n<ul>\n<li>Good at building relationships with people and be able to communicate well with colleagues and residents.</li>\n<li>Able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li>\n<li>Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.</li>\n<li>Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.</li>\n<li>Motivated with a ‘can do’ attitude by keeping promises to residents.</li>\n<li>Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.</li>\n</ul>\n \n \nOur customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.\n \n \nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nFor the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. \n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \n \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n</div>","shortDescription":"","salaryDescription":"£28,409 depending on experience plus benefits - life assurance, generous pension scheme, westfield health cash plan, dedicated employee discounts via Sodexo and additional company benefits","publishDate":"2025-06-04T15:46:00.000Z","expirationDate":"2025-06-13T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/bf963150-3acc-4f16-a400-fa6ec37b15fd.jpg","score":1,"featured":false,"enhanced":false},{"id":"22b6651b-3d5e-42f3-bcc5-2036d77cea2a","title":"Estate Services Operative","employer":"London and Quadrant Housing Trust","department":"","location":"Manchester","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Estate Services Operative NW England - 6804</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n \nTitle: Estate Services Operative \nContract type: Permanent\nHours: Full Time – 36.25 hours per week Persona: Mobile/Site based\nReporting Office: CleanStart – Thomas Street Depot, Stretford, Manchester\nWorking location: Trafford Borough and surrounding areas\nSalary: £23,815\n \nClosing date for completed applications: Friday 13th June 2025 - 23:00\n \nInterviews will be held in person on a date to be confirmed at our CleanStart warehouse.\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n \n<a title=\"Role Profile - Estate Services Operative.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2EaLQMrWsbbJPpfAx9Ay2JFHrjJpHa+W1guBhnCVaZfLs/Zo728S2qIE3WpgJgb6phU\">Role Profile - Estate Services Operative.docx</a> \n \nWhy choose L&Q?\n \nWe offer a competitive annual salary and staff benefits package.\n \n<ul>\n<li>Strong family-friendly policies</li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Employee discount/benefits portal</li>\n<li>Westfield Health Cash Plan</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Best Workplaces for Women</li>\n</ul>\n We are looking for somebody who will fit into a high performing front line service. You will work in a fast-paced environment and will be expected to maintain excellent service to our customers and colleagues. The role can be challenging, working across the borough and delivering services in empty property clearance and cleaning and helping to decant customers moving them from A-B. Experience of a similar role would be beneficial, full training is also provided to reach the required standards.\n \nAs an Estate Services Operative you will:\n \n<ul>\n<li>Use practical work techniques to ensure that a high standard of service is maintained in an assigned area to support the delivery of efficient internal services.</li>\n<li>Undertake routine training and monitoring to ensure continuous improvement and personal development is completed.</li>\n<li>Internal / external property & garden/garage clearances and cleansing.</li>\n<li>Carrying out home relocation as part of a removals team</li>\n<li>Manual handling and working at height</li>\n<li> Use of various chemicals and mandatory PPE</li>\n<li>Build and maintain excellent working relationships with colleagues & customers</li>\n<li>Work in a variety of teams under the direction of Operational Mentors as instructed by Planners & Line Managers</li>\n</ul>\n \nThe successful candidate will have some experience in:\n \n<ul>\n<li>Basic knowledge of tools and materials associated with Cleaning and removals</li>\n<li>The ability to solve problems.</li>\n<li>Ability to work without supervision to tight deadlines</li>\n<li>Awareness of risks associated to work tasks.</li>\n<li>Excellent customer service skills</li>\n<li>Using mobile phone and basic IT systems</li>\n<li>Driving license would be desirable</li>\n</ul>\n \nOur Commitments\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nWe are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.\n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.\n \nIn response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.\n \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n</div>","shortDescription":"","salaryDescription":"£23, 815 (Real Living Wage) plus benefits - life assurance, generous pension scheme, westfield health cash plan, dedicated employee discounts via Sodexo and additional company benefits","publishDate":"2025-06-04T15:36:00.000Z","expirationDate":"2025-06-13T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c1219494-2ebc-409d-a185-42fb1693ebe7.jpg","score":1,"featured":false,"enhanced":false},{"id":"844759ad-7dd5-49f8-a54d-7373717f3e94","title":"Team Administrator","employer":"London and Quadrant Housing Trust","department":"","location":"West Ham Lane, Stratford, London, East London","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Team Administrator LLR, RtB - 6805</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\nTitle\n\n\nTeam Administrator LLR, RtB\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nLocation\n\n\nWest Ham Lane, Stratford E15 - with a requirement to travel to other offices when needed.\n\n\n\n\nPersona\n\n\nAgile with a requirement of 1-2 days a week attendance to the office, but may increase depending on business needs.\n\n\n\n\nSalary\n\n\n£ 25,955 – 28,000 (plus Essential Car User Allowance £ 1,300*)\n\n\n\n\nClosing date for completed applications\n\n\n13th June 2025 - 23:00\n\n\n\n\n \nInterview will be held in person at our West Ham Lane office - Stratford, E15 on a date to be confirmed\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n \nPrevious applicants need not reapply\n \n<a title=\"Role Profile - Team Administrator LLR.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+sml2Fi7eB6pIm4IXKx9BBJyC/HJo94eG3/v/n3l9x34RCvnlXVp4eXhuOGqCM4j4\">Role Profile - Team Administrator LLR.docx</a>\n<a title=\"Role Profile - Team Administrator LLR.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+sml2Fi7eB6pIm4IXKx9BBJyC/HJo94eG3/v/n3l9x34RCvnlXVp4eXhuOGqCM4j4\"> </a>\nWhy choose L&Q:\n<ul>\n<li>Hybrid/agile working</li>\n<li>Strong family friendly policies </li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 plus bank holidays, rising to 31 days.</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life Assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Westfield Health Cash-plan</li>\n<li>Employee discount/benefits portal</li>\n<li>Up to 21 volunteer hours per year</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Best Workplaces for Women</li>\n</ul>\n \nThe Administrative Support Assistant will provide essential administrative support to a specific area of the business, acting as the first point of contact for internal and external customers, residents, and other stakeholders. This role ensures the smooth and efficient operation of key administrative processes while contributing to the overall objectives of the team.\n \nKey Responsibilities / Deliverables \nTeam Contribution & Customer Service\n<ul>\n<li>\n Support the achievement of the team’s objectives and contribute to delivering excellent customer service in line with L&Q’s values.</li>\n<li>Be a proactive team member, consistently aiming to improve customer satisfaction and help meet key performance indicators (KPIs).</li>\n<li>Handle basic day-to-day queries from residents, customers, and other stakeholders, ensuring issues are resolved effectively or referred to the appropriate team member.</li>\n</ul>\n \nAdministrative Support & Business Processes\n<ul>\n<li>\n Undertake a variety of administrative duties, including maintaining Trust records, data entry, and general office management tasks.</li>\n<li>Support key business processes, including basic financial accounting tasks, such as processing invoices and tracking budgets, as needed.</li>\n<li>Being able to attend sites, when necessary, must be flexible to travel</li>\n</ul>\n \nCollaboration with Stakeholders\n<ul>\n<li>\n Work closely with colleagues and key stakeholders both internally and externally, ensuring effective communication and collaboration.</li>\n<li>Be the first point of contact for residents and external parties, addressing queries or concerns according to defined policies and procedures.</li>\n</ul>\n \nCompliance & Governance\n<ul>\n<li>\n Ensure that all work complies with governance standards, statutory, and regulatory provisions relevant to the Trust’s operations.</li>\n<li>Follow established procedures to mitigate risks in areas under the jobholder’s control, contributing to the maintenance of a secure and compliant working environment.</li>\n</ul>\n \nRecord Keeping & Systems Management\n<ul>\n<li>\n Maintain and update relevant Trust records and systems, ensuring accuracy and up-to-date information.</li>\n<li>Assist in the management of administrative systems to support the business area’s functions.</li>\n</ul>\n \nSkills & Experience Required:\n<ul>\n<li>Strong communication skills with the ability to manage relationships with internal and external stakeholders.</li>\n<li>Ability to manage multiple tasks and prioritize effectively in a busy environment.</li>\n<li>Familiarity with basic administration processes and systems.</li>\n<li>Commitment to providing excellent customer service.</li>\n<li>Ability to work both independently and collaboratively within a team.</li>\n<li>Knowledge of statutory and regulatory requirements in an administrative context is a plus.</li>\n<li>Must be flexible to travel</li>\n</ul>\n \nAdditional Requirements:\n<ul>\n<li>A flexible approach to work and a proactive attitude in problem-solving and handling queries.</li>\n<li>Willingness to continuously develop and contribute to team goals and objectives.</li>\n</ul>\n \nIf you are interested in this role and have the experience required, then apply without delay!\n \n*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.\n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur Commitments\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\nWe are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.\nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.\nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.\nIn response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.\nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n</div>","shortDescription":"","salaryDescription":"£25,995 - £28,000 depending on experience plus benefits - life assurance, generous pension scheme, westfield health cash plan, dedicated employee discounts via Sodexo and additional company benefits","publishDate":"2025-06-04T15:26:00.000Z","expirationDate":"2025-06-13T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c3023199-dc50-468f-9628-0ce8afc5ed17.jpg","score":1,"featured":false,"enhanced":false},{"id":"ec0930a2-a896-4816-a22c-091b3b1b2877","title":"Tenancy Enforcement Officer","employer":"London and Quadrant Housing Trust","department":"","location":"Nexus House, Manchester","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Tenancy Enforcement Officer NW - 6806</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\nJob Title\n\n\nTenancy Enforcement Officer\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nHours\n\n\nFull time – 35 Hours per week\n\n\n\n\nPersona\n\n\nAgile with home visits and remote working\n\n\n\n\nWorking Location\n\n\nManchester\n\n\n\n\nReporting Office\n\n\nNexus House, Manchester, M16 9HQ\n\n\n\n\nSalary\n\n\n£36,073 - £40,014 depending on experience plus ECU if policy requirements are met.\n\n\n\n\nClosing date for completed applications\n\n\n13th June 2025 at 23:00\n\n\n\n\n \n \nInterviews will be held in person on a date to be confirmed\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n \nFor this post the successful candidate will need to apply for a Disclosure Barring Service certificate (DBS – level of check to be agreed) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk\n \n<a title=\"Role Profile - Tenancy Enforcement Officer.doc\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2Ea9Rh0dTezOGkMuTwHpCigXKL3hXOY+R0iRSQ8k2zsN64vp3/IMvKGt9Hybt1LKyUY\">Role Profile - Tenancy Enforcement Officer.doc</a>\n<a title=\"Role Profile - Tenancy Enforcement Officer.doc\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2Ea9Rh0dTezOGkMuTwHpCigXKL3hXOY+R0iRSQ8k2zsN64vp3/IMvKGt9Hybt1LKyUY\"> </a> Would you like to join our revamped Housing Management Team as a Tenancy Enforcement Officer and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.\n \nWhy choose L&Q?\nWe offer a competitive annual salary and staff benefits package.\n<ul>\n<li>Strong family-friendly policies</li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Employee discount/benefits portal</li>\n<li>Westfield Health Cash Plan</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Best Workplaces for Women</li>\n</ul>\n \nAs the Tenancy Enforcement Officer, you’ll be responsible for the following:\n \n<ul>\n<li>Provide a proactive antisocial behaviour (ASB), Domestic Violence (DV), Tenancy fraud and tenancy management service including investigative, enforcement and preventative activities.</li>\n<li>Ensure effective support to both ASB complainants and alleged perpetrators to ensure that residents can maintain their tenancies in line with their tenancy obligations.</li>\n<li>Listen actively and convey key messages and describe processes clearly and effectively.</li>\n<li>Be proactive in initiating and supporting preventative community projects which help to minimize / prevent ASB.</li>\n<li>Achieve defined customer satisfaction measures and performance metrics.</li>\n<li>Prepare Civil Procedure Rules (CPR) compliant statements and accompanying legal documentation.</li>\n<li>Advocate at court through rights of audience to secure enforceable legal orders and / or court directions.</li>\n<li>Respond to general correspondence in line with policy and procedures, and assist in dealing with, and replying to, customer dissatisfaction and complaints councillor and MP enquiries.</li>\n<li>Participate in a Customer Hub duty rota (8:00am – 6:00pm Mon – Fri) or hunt group to resolve customer queries about Enforcement at first point of contact and participate in the High Rise Living Team developing and delivering a bespoke customer officer for high rise customers.</li>\n<li>Other reasonable duties in line with the needs of the Trust including flexibility in covering the duties of other members of the Neighbourhood’s Team during periods of high demand or absence.</li>\n</ul>\n \nOur customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department\n \nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \n*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.\n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nWe are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.\n \nFor the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. \n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n</div>","shortDescription":"","salaryDescription":"£36,073 - £40,014 depending on experience plus benefits - life assurance, generous pension scheme, westfield health cash plan, dedicated employee discounts via Sodexo and additional company benefits","publishDate":"2025-06-04T15:21:00.000Z","expirationDate":"2025-06-13T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/3c0a5bbb-2927-4482-9d58-0233491db7e8.jpg","score":1,"featured":false,"enhanced":false},{"id":"af621acd-3320-4366-82f4-227f2ccca716","title":"Delivery Programme Lead","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":1,"description":"Title: Delivery Programme Lead - East London and Essex\nContract type: Permanent, Full Time 35 hours per week\nLocation: Stratford, London (reporting office)\nPersona: Agile (1 – 2 days per week in the office, 3-4 days per week on site or from home) \nSalary: £47,135 - £52,000 depending on experience plus £1,300 Essential Car User Allowance\nClosing date for completed applications: 12th June 2025 at 11pm\nInterviews will be held on: 19th and 20th June at our office in Stratford \n \n*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.\n \nPrevious applicants need not reapply.\n<a href=\"https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+/FlAGipnMsKngoA1fA77+1WFddMy9zS8QT5V6UCwrpt+JjNizoassu5eMqSYwaa1\">Delivery Programme Lead - Role Profile.docx</a> \nL&Q are looking for a Delivery Programme Lead with experience in the project management of Major Works Planned Maintenance & Refurbishment. This key role reports to the Partnership Manager and will be part of our East Region delivery team, covering properties / sites in East London and Essex.\nThe role involves the day-to-day management of large scale Planned Improvement Works programmes via Delivery Partner contractors. Works may include Kitchen and Bathroom upgrades, replacement of window & door replacements, roofing, building fabric repairs, Cyclical Decorations, M&E upgrading programmes and energy efficiency retrofit works etc.\n \nTo be successful in the role you will need to be a team player and able to demonstrate the following experience and attributes:\n<ul>\n<li>Direct experience of successfully managing contractors to deliver large scale workstreams safely, to the required quality standards and within the agreed Budget and planned Timescales, whilst achieving high levels of Customer Satisfaction.</li>\n<li>Ability to work collaboratively in a partnering environment with our Delivery Partner contractors, internal L&Q departments and other team members and key stakeholders to achieve all requirements of your designated works programmes. (Note: Previous experience of working under a Partnering form of contract would be an advantage).</li>\n<li>Willingness and ability to take ‘ownership’ of your designated workstreams – identifying any delays or blockages and pro-actively agreeing / implementing mitigation measures.</li>\n<li>Relevant technical experience in planned maintenance and property upgrading works (Internals and External)</li>\n<li>Knowledge of Health & Safety and CDM Regulations. Being vigilant on site and willing to challenge any shortfalls.</li>\n<li>Ability to agree quality benchmarks, closely monitor quality of works on site to ensure the required standards are achieved, challenge any shortfall in quality and to sign off work elements upon satisfactory completion.</li>\n<li>Ability to identify and instruct legitimate Variations to the agreed scope of works as and when they arise.</li>\n<li>Ability to effectively chair regular (weekly) progress update meetings with our Delivery Partner contractors – ensuring that outputs and actions are recorded and complied with by all parties.</li>\n<li>Strong customer service experience in dealing directly with Residents with empathy and pro-actively resolving any issues / complaints within required timescales. Ability to liaise effectively and work collaboratively with our Delivery Partner contractors and our L&Q Customer Service team to drive up levels of customer engagement and satisfaction.</li>\n<li>Strong organisational, time management and prioritising abilities.</li>\n<li>Good project administration, monitoring, tracking and report writing skills.</li>\n<li>Effective communication and influencing skills at all levels with all stakeholders.</li>\n<li>Good IT skills – Word, Excel (Advanced), Outlook.</li>\n</ul>\n \nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe offer a competitive annual salary and staff benefits package:\n \n<ul>\n<li>Strong family-friendly policies </li>\n<li>Hybrid working Model</li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>Westfield Health Cash Plan</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023</li>\n<li>Best Workplaces for Women </li>\n</ul>\n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.\nMore information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\nOur commitments:\nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance. \nWe are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. \nIn addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it’s feasible then we’ll make it happen. \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. \nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 108,000 homes, primarily across London and the North West of England. \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with a commercial drive to create homes and neighbourhoods everyone can be proud of\n#TJ\n ","shortDescription":"","salaryDescription":"£45,000 - £49,999","publishDate":"2025-05-30T09:47:00.000Z","expirationDate":"2025-06-12T09:47:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/7420418e-4c84-4f0c-ad23-5b63301286e9.jpg","score":1,"featured":false,"enhanced":false}],"totalResults":5,"page":1,"pageSize":20,"facets":{"ContractType":{"1":5},"WorkingPatterns":{"1":5,"7":2},"EmployerType":{"social housing":5},"PublishDate":{"1":0,"2":4,"3":4,"4":5,"5":5},"LocationType":{"1":1,"2":3,"3":1},"JobTypes":{"administration":1,"caretaking":1,"customer service":4,"housing":5}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":null,"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1749255257026,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,null,null,"80ee9d7a-ce49-43f3-ba67-baa20bd484e8",{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":[],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,null,null,\"80ee9d7a-ce49-43f3-ba67-baa20bd484e8\",{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":{"id":"80ee9d7a-ce49-43f3-ba67-baa20bd484e8","name":"London and Quadrant Housing Trust"},"dataUpdateCount":1,"dataUpdatedAt":1749255256993,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["employerDetails","80ee9d7a-ce49-43f3-ba67-baa20bd484e8"],"queryHash":"[\"employerDetails\",\"80ee9d7a-ce49-43f3-ba67-baa20bd484e8\"]"},{"state":{"data":null,"dataUpdateCount":1,"dataUpdatedAt":1749255256959,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete",null],"queryHash":"[\"jobTypesAutocomplete\",null]"}]}

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