{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AlternateActionCards":true,"AppliedJobsView":false,"CandidateDatabase":false,"CandidateRedesign":false,"FullCandidateProfile":false,"HeaderJobsButton":false,"ImageOptimization":true,"LayoutRedesign":true,"LoadExpiredJobs":true,"LogosFromSameDomain":true,"MakeWaves":false,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":false,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1730904712260,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"27dbf78d-de2d-41da-8f00-000baf4b725a","title":"Accounts Assistant (PRS Co. Limited)","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div><strong>This role is being advertised by L&Q Group on behalf of L&Q PRS Co. Limited (trading as Metra Living). This is a separate entity to that of L&Q Housing Trust, and any offer of employment will be made by Metra Living and will be subject to their terms and conditions of employment. </strong></div>\n<div><strong>If currently employed by L&Q Housing Trust, your length of service with L&Q will be recognised by L&Q PRS Co. Limited</strong></div>\n<p> </p>\n<p><strong>Title</strong></p>\n<p><strong>Accounts Assistant</strong></p>\n<p><strong>Contract Type  </strong></p>\n<p><strong>Permanent Full Time</strong></p>\n<p><strong>Location</strong></p>\n<p><strong>Stratford, London</strong></p>\n<p><strong>Persona</strong></p>\n<p><strong>Agile -  (1 – 2 days per week in the office, 3-4 days per week from home)  </strong></p>\n<p><strong>Salary</strong></p>\n<p><strong>£30,000 pa</strong></p>\n<p><strong>Closing date</strong></p>\n<p><strong>18<sup>th</sup> November 2024 at 11pm</strong></p>\n<p><strong>Interview date: 25th/26th November 2024</strong></p>\n<p><strong>**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.</strong></p>\n<p> </p>\n<p>L&Q PRS Co Limited is currently seeking an experienced Accounts Assistant to join our growing team. As a Build to rent landlord, all of the homes we market are owned and managed by L&Q PRS Co Limited.L&Q PRS Co Limited currently has a Market Rent (PRS) portfolio of over 3000 homes with ambitions to have over 5,000 new build homes in the next 3 years; expanding greatly to become one of the largest rental portfolios in the capital. L&Q PRS Co Limited is part of the L&Q Group.</p>\n<p>We are looking for an experienced Accounts Assistant to support our Finance function in providing an excellent level of service to our internal and external customers.</p>\n<p class=\"BulletList\">Reporting directly to the Finance Manager, this is new and exciting role in our growing Finance team.</p>\n<p class=\"BulletList\">With an eye on detail and highly organised you will ensure financial transactions are kept up to date and able to provide timely and accurate information.</p>\n<p class=\"BulletList\">You will be numerate, self-motivated, and able to work to deadlines.</p>\n<p class=\"BulletList\"><strong>Key responsibilities include:</strong></p>\n<ul>\n<li class=\"BulletList2\">Daily invoice inputs and matching to purchase orders.</li>\n<li class=\"BulletList2\">Liasing with suppliers on invoice queries and following up discrepancies.</li>\n<li class=\"BulletList2\">Maintaining the supplier ledger and preparing regular payment runs.</li>\n<li class=\"BulletList2\">Daily bank reconciliations.</li>\n<li class=\"BulletList2\">Setting the monthly rental charge and following up credit control with property managers.</li>\n<li class=\"BulletList2\">Ensuring ad-hoc payments are accurately processed.</li>\n<li class=\"BulletList2\">Reconciling the deposit account with TDS.</li>\n<li class=\"BulletList2\">Coding and checking void expenses.</li>\n<li class=\"BulletList2\">General finance administration.</li>\n<li class=\"BulletList2\">Preparing employee expenses and credit card expenditure.</li>\n</ul>\n<p class=\"BulletList2\"><strong>Previous experience as an Accounts Assistant is essential as is being able to multi-task and manage your time effectively. We are looking for someone who can also easily show their excellent communication skills both written and verbal and are happy to work as part of team.</strong></p>\n<p class=\"BulletList2\"><strong>You should be proficient with MS Office and experience of Yardi is desirable.</strong> </p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>","shortDescription":"","salaryDescription":"£30,000 PA","publishDate":"2024-11-06T10:07:00.000Z","expirationDate":"2024-11-18T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/77ffedcc-444b-4470-b48f-71846c74b348.jpg","score":1,"featured":false,"enhanced":false},{"id":"45129d68-d939-48d9-a53d-e4f403d44be9","title":"Residential Surveying Graduate","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<p><strong>Job Title: Residential Surveying Graduate</strong><br><strong>Contract: </strong><strong>3 years</strong><br><strong>Hours: 37.5 per week (8:30am -5pm Monday to Friday)</strong><br><strong>Location: West Ham Lane (Stratford, London)</strong><br><strong>Persona: Agile - office, site and home based</strong><br><strong>Salary: £29,000 pa</strong></p>\n<p>*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.</p>\n<p>The L&Q Graduate Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a values-led organisation that will support you to learn and develop throughout the programme and beyond.</p>\n<p><strong>Introduction to the discipline/team:</strong></p>\n<p>The Sales and Intermediate Rent teams are responsible for the sale of private sale and shared ownership homes, management of intermediate rent properties, market research and valuations.</p>\n<p><strong>Overview of the role</strong>:</p>\n<p>We are looking for an ambitious graduate to join our busy and supportive Sales and Intermediate Rent teams to train as a Residential Surveyor, become a Member of the Royal Institution of Chartered Surveyors (RICS) and be awarded MSc Real Estate on completion of the apprenticeship. This role requires a hard-working, customer focused person who is passionate about housing and the residential property market.</p>\n<p>Areas of responsibility will include, but are not exclusive to:</p>\n<ul>\n<li>Sale of residential properties: responsible for taking a customer through the entire sales process from initial enquiry to sales completion, providing excellent customer service, dealing with queries and complaints, running a sales office, property inspections, legal requirements and documentation.</li>\n<li>Letting and management of rental properties: responsible for maximising rental revenue and minimising voids across the London Living Rent (LLR) and Intermediate Rent (IMR) portfolios, covering property management, residential tenancies and new lettings.</li>\n<li>Valuations: responsible for internal valuation of private sale, shared ownership and intermediate rent properties and instructing and reviewing external RICS valuers.</li>\n<li>Market research: appraisal of local housing market conditions, assessing housing need, statistical analysis of data, preparing reports and presentations.</li>\n</ul>\n<p>You will be engaged in a challenging role from day one and be accountable for your area of responsibility whilst being supported by a RICS Counsellor and a line manager to guide and develop skills where required.</p>\n<p>Strong organisation skills are essential to this role as well as excellent communication and an understanding of what first-class customer service skills are.</p>\n<p>We are looking for a candidate with resilience, drive, enthusiasm and a passion to help people.</p>\n<p><strong>Other essential skills and experience include:</strong></p>\n<ul>\n<li> Ability to multi-task and work to deadlines</li>\n<li>Good IT skills</li>\n<li>Self-motivated</li>\n<li>Good understanding of Excel</li>\n</ul>\n<p><strong>Person Requirements</strong></p>\n<ul>\n<li>Passionate about residential property</li>\n<li>Demonstrate resilience and tenacity</li>\n<li>Strong team working and communication skills</li>\n<li> Excellent interpersonal and organisational skills</li>\n<li>Be commercially minded and a strategic thinker</li>\n<li>Must be flexible in terms of travel</li>\n<li>Must be able to work in the UK</li>\n<li>Great company benefits</li>\n</ul>\n<p><strong>Qualification Requirements</strong></p>\n<ul>\n<li>Bachelor’s Degree in a property related discipline (min 2:2) <strong>OR </strong>Bachelor’s Degree (min 2:2) plus at least 2-years’ experience in the residential property industry</li>\n<li>GCSE English and Mathematics minimum grade 5</li>\n</ul>\n<p><strong>Training offer: </strong>You will complete the Postgraduate<strong> </strong>Level 6 Chartered Surveyor Apprenticeship- Real Estate Pathway. On completion you will be awarded MSc Real Estate.</p>\n<p><strong>What you can expect:</strong></p>\n<ul>\n<li>Great breadth and variety of experiences through a structured programme within your chosen discipline</li>\n<li>Access to outstanding training offered internally.</li>\n<li>Support throughout the programme by an experienced line manager and mentor.</li>\n</ul>\n<p><strong>Our commitments:</strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p>We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.</p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.</p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>","shortDescription":"","salaryDescription":"£29000","publishDate":"2024-11-01T16:18:00.000Z","expirationDate":"2024-11-17T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/43e27ac1-5105-4899-9ecb-ed6a00a8b4d9.jpg","score":1,"featured":false,"enhanced":false},{"id":"f705fd94-5deb-4606-98da-556dd36bca2a","title":"Pre-construction Project Manager 6228","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<p><strong>Title: Pre-construction Project Manager<em><br></em>Contract Type: Permanent, Full Time<em><br></em>Location: West Ham Lane, Stratford London</strong></p>\n<p><strong>Persona: Agile (site, office and home combined working)</strong><strong>                                     <em><br></em>Salary: £53,660 to £59,000 plus £1,300 essential Car User Allowance*</strong></p>\n<p><strong>                                            <br>Closing date for completed applications: 14th November 2024*<br></strong></p>\n<p><strong>Interviews will be held on: 20 November 2024</strong></p>\n<p><strong>*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong></p>\n<p>The Property Services Department are recruiting a Pre-construction Project Manager within the major works pre-construction team. You will prepare and ensure our major works programme are turned into deliverable projects on site. Including design, technical specification, costed reviews of proposals and assessing deliverability of projects throughout all pre-construction stages.</p>\n<p>Covereng refurbishment, planned investment, complex projects, mechanical and electrical works and fire safety remediation. All projects developed into an efficient de-risked solution to which our partners/contractors can deliver.</p>\n<p>You will report to the regional pre-construction manager and will work alongside other pre-construction project managers within the team. You will be supported by the pre-construction co-ordination manager when required.</p>\n<p><strong>To be able to undertake this role you must have:</strong></p>\n<p>·       Excellent customer service skills</p>\n<p>·       Able to demonstrate financial and commercial acumen, including risk management skills, reporting and presenting to internal stakeholders.</p>\n<p>·       Demonstrate collaboration and influencing skills, with key stakeholders.</p>\n<p>·       Computer literate, with previous experience in managing asset management data, excellent MS office skills.</p>\n<p>·       Good working knowledge of standard measured term partnering forms of contract</p>\n<p>·       Good understanding of regulatory compliance for fire risk management</p>\n<p>·       Excellent understanding of all pre-construction activities for major works projects, specifications, tendering, design, planning, building regulations, CDM 2015 and leasehold consultation</p>\n<p>·       Knowledge in the field of Mechanical Services and engineering</p>\n<p>·       An understanding of the Building Safety Act</p>\n<p>·       Educated in a construction related course, minimum HNC/HND qualification or relevant experience.</p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.</p>\n<p><strong>*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.</strong></p>","shortDescription":"","salaryDescription":"£53,660 to £59,000 plus £1,300 essential Car User Allowance*","publishDate":"2024-11-01T12:45:00.000Z","expirationDate":"2024-11-14T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/5ca61906-10f2-4797-abfc-4000586e455a.jpg","score":1,"featured":false,"enhanced":false},{"id":"a3144312-c1f0-4e56-9237-6c43cc2e7214","title":"Electrical Supervisor - London regions","employer":"London and Quadrant Housing Trust","department":"","location":"London","locationType":2,"description":"<p><strong>Title: Electrical Supervisor (Qualified)</strong></p>\n<p><strong>Contract Type: Permanent & FTC position available, Full Time, 35 hours per week</strong></p>\n<p><strong>Location: West Ham Lane, Stratford – Covering our North, South, South West & West Neighbourhoods<em><br></em>Persona: Agile (Part site/ office based part home working)                              </strong><strong>Salary: Competitive (based on qualifications & experience)</strong></p>\n<p><strong>Closing date for completed applications: 14th November 2024 at 9am</strong></p>\n<p> Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</p>\n<p>L&Q are looking for an Electrical Supervisor to join the existing well established Electrical Supervisory team within Maintenance Services. As Electrical Supervisor for the North East Neighbourhood you will be covering Havering, Redbridge and Essex.</p>\n<p>We are looking for someone who is focused on the customer and delivering a right first-time service working to compliance and regulations.</p>\n<p>We are looking for a candidate that has proven Electrical experience, held, or had experience as a QS within an accredited scheme such as NICEIC, ELECSA, ECA and a good knowledge of working within a varied housing stock. Working in a domestic environment.</p>\n<p>You will be an experienced electrical tester and have good knowledge and understanding of Inspection, testing and verification of electrical installations & certification.</p>\n<p>Understand the Electricity at Work Regulations, current edition of BS 7671, and the Codes of Practice and guidance documents relevant to the range of electrical work undertaken.</p>\n<p>You will have good knowledge and understanding of health, safety & compliance requirements.</p>\n<p>You will also have a good understanding of national schedule of rates as well as a good understanding of budgets and cost effectiveness.</p>\n<p>We are looking for someone who is able to lead, manage, motivate and challenge others to deliver against defined objectives in a demanding customer facing environment, including the management of contracts and the relationship with sub-contractors.</p>\n<p>To be considered for the role, you will have:</p>\n<p>·       Core Technical Competence, All electrical Works (Table 4C)</p>\n<ul>\n<li>Route1 – Level 3 Electrotechnical Apprenticeship, or equivalent</li>\n</ul>\n<p>(Inc. End Point Assessment as required)</p>\n<p>-or-</p>\n<ul>\n<li>Route 2 – Older Qualifications</li>\n</ul>\n<p>(Inc. End Point Assessment as required)</p>\n<p>-or-</p>\n<ul>\n<li> Route 3 – Experienced Worker</li>\n</ul>\n<p>(Inc. End Point Assessment as required)</p>\n<p>·       Wiring Regulations (Table 4D)</p>\n<p>·       Initial Verification (Table 4E)</p>\n<p>·       Periodic Inspection (Table 4F)</p>\n<p> </p>\n<p>Source – Qualifying certification/documentation for each area can be found at</p>\n<p><a href=\"https://electrical.theiet.org/media/3074/eas-qualifications-guide-august-2023.pdf\">https://electrical.theiet.org/media/3074/eas-qualifications-guide-august-2023.pdf</a></p>\n<p>Note – If you do not meet the above requirements but currently hold a role as a QS with NICEIC, and have done for more than 2 years, you may still be considered</p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>","shortDescription":"","salaryDescription":"Competitive","publishDate":"2024-11-01T12:31:00.000Z","expirationDate":"2024-11-14T09:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/860cd811-e412-4194-acb2-51cab63d5c80.jpg","score":1,"featured":false,"enhanced":false},{"id":"dac8ae34-7d8b-4806-a463-ebfecc0e3207","title":"Procurement Manager","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford, Sale","locationType":2,"description":"<p><strong>Title:                   Procurement Manager</strong></p>\n<p><strong>Contract type:   Permanent, Full Time 35 hours per week</strong></p>\n<p><strong>Location:            West Ham Lane, Stratford, London (E15 4PH) or Sale Point, Manchester (M33 6AG)</strong></p>\n<p><strong>Persona:             Agile (1 – 2 days per week in the office, 3-4 days per week from home) </strong><strong>                 </strong><strong>Salary:                £53,660 pa - London Weighted / £46,524 pa - Outside London</strong></p>\n<p><strong>Closing date for completed applications: 14th November 2024 at 11pm</strong></p>\n<p><strong>**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.</strong></p>\n<p><strong>Previous applicants need not to reapply.</strong></p>\n<p> </p>\n<p>We offer a competitive annual salary and staff benefits package:</p>\n<ul>\n<li>Strong family-friendly policies </li>\n<li>Hybrid working Model</li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>Westfield Health Cash Plan</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p>It is an exciting time for L&Q’s Group Procurement team. Over the last 18 months, we have redesigned our structure and introduced category management and business partnering as part of working towards achieving operational excellence.</p>\n<p>We are looking for an experienced Procurement Manager for Property Services to support our Group Procurement function and deliver outstanding procurement services.</p>\n<p>As the Procurement Manager, you will lead the procurement, implementation and monitoring of contracts that effectively deliver against the needs of your stakeholders, achieve value for money and drive compliance with procurement policies, sourcing strategies and the overarching procurement strategy for Property Services which delivers L&Q’s repairs and maintenance requirements. You will provide advice and guidance and lead successful procurement activities to bring those strategies to fruition.</p>\n<p>You will have significant experience working compliantly within the PCR’s 2015 and be able to demonstrate that you have a successful track record in delivering outstanding value.</p>\n<p>The ideal candidate will be MCIPS qualified or working towards this qualification with demonstrable procurement management experience of large value contracts in the public sector.</p>\n<p>You will report to the Senior Procurement Manager for Property Services and work as part of a team that includes a Category Manager, another Procurement Manager and a Procurement Officer.</p>\n<p> </p>\n<p><strong>Key Knowledge, Skills and Abilities:</strong></p>\n<ul>\n<li>Demonstrable experience of procuring in compliance with Public Procurement Regulations</li>\n<li>Experience in delivering high-value, innovative procurement solutions</li>\n<li>Commercial and financial acumen and an ability to articulate procurement strategies and benefits</li>\n<li>MCIPS or qualification at Level 4 or above is desirable</li>\n<li>Excellent communication and persuasion skills and the ability to work effectively with stakeholders</li>\n<li>Experience of procuring Maintenance and Building Services works and services requirements is desirable</li>\n</ul>\n<p> </p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.</p>\n<p>More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong><strong>.</strong></p>\n<p>For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p>As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>","shortDescription":"","salaryDescription":"£53,660 pa - London Weighted / £46,524 pa - Outside London","publishDate":"2024-10-31T12:17:00.000Z","expirationDate":"2024-11-14T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/1ed09394-fd3d-42e7-ab2a-1cfd8831c434.jpg","score":1,"featured":false,"enhanced":false},{"id":"9a3f98c3-0bb7-4f0d-9ee5-5083a2b29329","title":"Neighbourhood Housing Lead","employer":"London and Quadrant Housing Trust","department":"","location":"Garratt Lane","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Neighbourhood Housing Lead - Lambeth - 6210</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p> </p>\n<p> </p>\n<p> </p>\n\n\n\n\n<p><strong>Job Title</strong></p>\n\n\n<p><strong>Neighbourhood Housing Lead – London Southwest</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent</strong></p>\n\n\n\n\n<p><strong>Hours</strong></p>\n\n\n<p><strong>Full time</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Agile 20-40% Office attendance required</strong></p>\n\n\n\n\n<p><strong>Reporting Office</strong></p>\n\n\n<p><strong>Garratt Lane SW18</strong></p>\n\n\n\n <strong>Patch Location</strong>\n<strong>Lambeth</strong>\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£34,904 Plus £1300 essential car user allowance (providing criteria is met)</strong></p>\n\n\n\n\n<p><strong>Closing date for completed applications</strong></p>\n\n\n<p><strong>8th November 2024</strong></p>\n\n\n\n\n<p> </p>\n<p> </p>\n<p><strong>Interviews will be held at our in person at our Garratt Lane Office on a date yet to be confirmed</strong></p>\n<p><strong> </strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong></p>\n<p><strong> </strong></p>\n<p><strong><a title=\"Role Profile - Neighbourhood Housing Lead.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgo7CcjB4H8T2fdChB+H2/JtboBf+GqaI+EQywfmqaDBmcfc77+fTi0TbNz7TGYDFC\">Role Profile - Neighbourhood Housing Lead.docx</a></strong><strong><br> </strong><br>Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.</p>\n<p> </p>\n<p><strong>Why choose L&Q?</strong></p>\n<p> </p>\n<ul>\n<li>We offer a competitive annual salary and staff benefits package.</li>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women</li>\n</ul>\n<p> </p>\n<p>As the Neighbourhood Housing Lead, you’ll be responsible for the following:</p>\n<ul>\n<li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li>\n<li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.</li>\n<li>You’ll be the primary relationship holder with <a>the residents living in homes on your patch</a>.  Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.</li>\n</ul>\n<p>The successful candidate should:</p>\n<ul>\n<li>You should be good at building relationships with people and be able to communicate well with colleagues and residents.</li>\n<li>You’ll be able to problem solve and will pride yourself on your grit and determination.  You’ll have a can-do attitude and be motivated by keeping promises to residents.</li>\n<li>You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li>\n<li>You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li>\n<li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li>\n<li>Have experience of delivering housing management services</li>\n<li>Be able to drive and have access to a car for work</li>\n</ul>\n<p>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department</p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. </p>\n<p> </p>\n<p>*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.</p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p> </p>\n<p>For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. </p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n</div>","shortDescription":"","salaryDescription":"£34,904 plus ECU if eligible. 28 days holiday, bank holidays and other company benefits","publishDate":"2024-10-28T14:46:00.000Z","expirationDate":"2024-11-08T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/d6af6b0b-cb8d-4de6-8d3b-273d70f73bde.jpg","score":1,"featured":false,"enhanced":false},{"id":"6dad5123-5681-40e1-afb4-dfe5c1d540e7","title":"Quality Inspector","employer":"London and Quadrant Housing Trust","department":"","location":"Manchester","locationType":2,"description":"<div class=\"col-12 ats-normal-font pb-3\">\n<p><strong>Title:</strong><strong> Quality Inspector</strong><strong> – North West<br>Contract type:</strong><strong> Permanent<br></strong><strong>Hours: Full time<br></strong><strong>Location:</strong><strong> </strong><strong>Sale Point, Greater Manchester with travel to sites*<br></strong><strong>Persona: Agile, Office based 20-40% <br></strong><strong>Salary: £37,280 - £45,640 pa plus </strong><strong>a car allowance of £5,500 (ECU)**</strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.</strong></p>\n<strong><a title=\"Role Profile - Quality Inspector.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+DUEzs+SsBorgbOaRaxOemt+w6i128D6YuDRao7r4SpM1KVtgeSWGUFRH7jTpBnjd\">Role Profile - Quality Inspector.docx</a><br></strong>\n<p> </p>\n<p>We are looking for an experienced Inspector to join our passionate Customer & Quality team.  This role is integral to L&Q's reputation and is key for ensuring customer satisfaction.  As Quality Inspector is responsible for ensuring the quality of new homes, with a focus on function, building form and building construction. It's your role to ensure the quality of new homes delivered to customers meets the L&Q Quality Standard and any issues raised by the customer upon moving into their new homes are handled correctly and resolved promptly. </p>\n<p>In this role you will monitor quality of work on site and ensure the homes delivered to customers are fully completed prior to occupation. You will work closely with the client Project Managers, the Asset Management and maintenance surveyors, together with the technical administrative team to ensure that L&Q achieve 100% client satisfaction with the new homes and systems constructed. You will make a real difference providing an effective, efficient and responsive quality inspection process to support L&Q's objective of achieving Customer Satisfaction Excellence.</p>\n<p>We are looking for someone with knowledge in the construction of new buildings, on large scale estates and regeneration schemes incorporating sustainable construction elements. You will require the experience and knowledge to review the progress of all elements of contracts with contractors’ design responsibility. You will require a sound understanding of construction process including trades and materials.</p>\n<p>In addition to the above, you also will have the ability to identify and resolve multiple issues to ensure the highest level of contract compliance. You will be familiar with all the relevant drawings and written instructions, checking them and using them as a reference when inspecting the work. An attention to detail when checking work and materials is essential.</p>\n<p>You will need to be computer literate and be able input and retrieve data from computer management systems.   This appointment will require a combination of both site and office based activity.</p>\n<p>Part of this role will entail meeting customers in their new home, which will require on occasions that you are able to work in the evening or on a Saturday. You will need a full driving licence and have access to a vehicle on a daily basis as this role requires the post holder to be mobile (travelling to various sites).</p>\n<p>It is essential that you are a first class communicator with experience of dealing face to face with customers and the issues they raise, ensuring they fully understand the solutions available. You will be able to liaise effectively with contractors, specialist sub-contractors, residents, and our own technical and housing management staff.</p>\n<p>If you are interested in this role and have the experience required, then apply today! </p>\n<p> </p>\n<p><strong>Why choose L&Q?</strong></p>\n<p>We offer a competitive annual salary and staff benefits package.</p>\n<ul>\n<li>Strong family-friendly policies  </li>\n<li>Hybrid working Model</li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 5% </li>\n<li>Westfield Health cash plan</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2022 </li>\n<li>Best Workplaces for Women – ranked 23 in the UK</li>\n</ul>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p>*We are a multi-site organisation, so some roles may require occasional travel between offices.</p>\n<p>** This role is entitled to an essential car user (ECU) allowance. For the allowance to be paid, you will need to hold a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. </p>\n<p> </p>\n<p><strong>About L&Q:</strong></p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London,  the Southeast and the North West.</p>\n<p>As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p><strong>Our commitments:</strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. </p>\n<p>We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you are interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen.</p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p>We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n</div>","shortDescription":"","salaryDescription":"£37,280 - £45,640 plus ECU car allowance of £5,500 plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more","publishDate":"2024-10-25T15:37:00.000Z","expirationDate":"2024-11-10T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/3ed8bdae-7b79-48d1-9f06-e9f742793603.jpg","score":1,"featured":false,"enhanced":false},{"id":"c1c00a90-1f98-4dad-bc7a-b16f448cc3d1","title":"Neighbourhood Housing Lead - Waltham Forest","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Neighbourhood Housing Lead - Waltham Forest - 6208</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p> </p>\n<p> </p>\n<div>\n\n\n\n\n<p><strong>Job Title</strong></p>\n\n\n<p><strong>Neighbourhood Housing Lead</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent</strong></p>\n\n\n\n\n<p><strong>Hours</strong></p>\n\n\n<p><strong>Full time</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Agile 20-40% office attendance required</strong></p>\n\n\n\n\n<p><strong>Reporting Office</strong></p>\n\n\n<p><strong>West Ham Lane, Stratford</strong></p>\n\n\n\n\n<p><strong>Patch Location</strong></p>\n\n\n<p><strong>Waltham Forest</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£34,904 (plus ECU* if policy requirements are met)</strong></p>\n\n\n\n\n<p><strong>Closing date for completed applications</strong></p>\n\n\n<p><strong>8<sup>th</sup> November 2024</strong></p>\n\n\n\n\n</div>\n<p> </p>\n<p><strong> </strong></p>\n<p><strong>Interviews will be held in person at our West Ham Lane Office on a date to be confirmed. </strong></p>\n<p><strong> </strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong></p>\n<p><strong> </strong> </p>\n<p><strong> </strong></p>\n<p><strong><a title=\"Role Profile - Neighbourhood Housing Lead.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgO3RkIBDPkYUpfpGH8q2qP3HWpII3MeaixJ2ymwZ3P8HRhSmnYMFuUGm3ouKi4Hkx\">Role Profile - Neighbourhood Housing Lead.docx</a><br></strong><strong> </strong><br>Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.</p>\n<p> </p>\n<p><strong>Why choose L&Q?</strong></p>\n<p> </p>\n<p>We offer a competitive annual salary and staff benefits package.</p>\n<p> </p>\n<ul>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p> </p>\n<p><strong>As the Neighbourhood Housing Lead, you’ll be responsible for the following:</strong></p>\n<ul>\n<li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li>\n<li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.</li>\n<li>You’ll be the primary relationship holder with <a>the residents living in homes on your patch</a>.  Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.</li>\n</ul>\n<p><strong>The successful candidate should:</strong></p>\n<ul>\n<li>You should be good at building relationships with people and be able to communicate well with colleagues and residents.</li>\n<li>You’ll be able to problem solve and will pride yourself on your grit and determination.  You’ll have a can-do attitude and be motivated by keeping promises to residents.</li>\n<li>You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li>\n<li>You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li>\n<li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li>\n<li>Have previous experience </li>\n<li>Be able to drive and have access to a car for work</li>\n</ul>\n<p> </p>\n<p>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department</p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p><strong>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. </strong> </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p><strong> </strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p> </p>\n<p>For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. </p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p> </p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p> </p>\n</div>","shortDescription":"","salaryDescription":"£34,904 plus ECU (if requirements met), plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more","publishDate":"2024-10-25T15:22:00.000Z","expirationDate":"2024-11-08T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/057941c3-c61a-4f8d-ae53-7ae2aba2defd.jpg","score":1,"featured":false,"enhanced":false},{"id":"a3d738a4-af27-4207-ba12-4694d9d6a3fb","title":"Resolution Team Leader","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Resolution Team Leader - Housing Management - 6207</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p> </p>\n<p> </p>\n\n\n\n\n<p><strong>Title</strong></p>\n\n\n<p><strong>Resolution Team Leader</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent </strong></p>\n\n\n\n<strong> Hours</strong>\n<strong>Full Time</strong>\n\n\n\n<p><strong>Location</strong></p>\n\n\n<p><strong>Stratford, London, E15 4PH</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Agile - 20-40% office attendance required.</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£39,465 - £43,519 per annum</strong></p>\n\n\n\n\n<p><strong>Closing date for completed applications</strong></p>\n\n\n<p><strong>8th November 2024 - 23:00</strong></p>\n\n\n\n\n<p> </p>\n<p><strong>Interviews will be held on a date to be confirmed via Microsoft Teams</strong></p>\n<p><strong> </strong></p>\n<p><strong><a title=\"Role Profile - Resolutions Team Leader - Housing Management.pdf\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+NBSF4v+DQ73sblKNu2ZV9zj3cEmhVVC+pltJqiAeZayBzSLP22qXinoUbuP+dGt8\">Role Profile - Resolutions Team Leader - Housing Management.pdf</a></strong></p>\n<p><strong> </strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.</strong></p>\n<p><strong> </strong></p>\n<p>We have an exciting opportunity for a Resolution Team Leader to join our Housing Quality Assurance complaint team. The Resolution Team Leader will manage and develop a team of Complaint Resolution Officers who are responsible for handling all Housing management-related complaints.</p>\n<p><strong>Why choose L&Q?</strong></p>\n<p> </p>\n<p>We offer a competitive annual salary and staff benefits package.</p>\n<p> </p>\n<ul>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women</li>\n</ul>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">You will be expected to act as the Subject Matter Expert on complaints for Housing Management therefore a detailed understanding and ability to put the Housing Ombudsman's complaint Handling Code and our Standard Operating Processes into practice is essential.</p>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">To succeed in this role, you must be exceptionally customer-focused with experience of leading a successful, high-performing team. You will be experienced in exceeding targets and thrive under pressure in a fast-paced environment. You will need to have strong influencing skills and be an effective communicator to inspire and motivate your team to achieve targets.</p>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">The ideal candidate will be responsible to ensure compliance with policies, procedures, and regulatory requirements while fostering a culture of learning and continuous improvement in complaint handling.</p>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">As a Resolution Team Leader, you will role model the L&Q Values and Behaviours within the team and promote the value of complaints within the organisation, using insights from complaints to learn lessons and drive toward service improvement and customer service excellence.</p>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">Supporting the Resolution Team Manager as an escalation point for complaints in Housing Management and act as the lead in ensuring the resolution of complex issues</p>\n<p class=\"BulletList\"> </p>\n<p class=\"BulletList\">This role will see you balance fifty percent of your time spent providing essential leadership to your team and twenty percent allocating the team's day-to-day activities to ensure they deliver team and individual targets in compliance with the Housing Ombudsman Complaint Handling Code.</p>\n<p> </p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<h4>Our commitments</h4>\n<p> </p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.</p>\n<p> </p>\n<p>We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.</p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.</p>\n<p>As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.</p>\n<p> </p>\n<p>In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. </p>\n<p> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n</div>","shortDescription":"","salaryDescription":"Salary £39,465 - £43,519 per annum, plus company benefits of 28 days holiday with additional bank holidays - pension scheme, life assurance, health cash plan and more","publishDate":"2024-10-25T15:17:00.000Z","expirationDate":"2024-11-08T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f9926893-b3bc-4bba-ac8e-6da4ec13d0c4.jpg","score":1,"featured":false,"enhanced":false}],"totalResults":9,"page":1,"pageSize":20,"facets":{"WorkingPatterns":{"1":9},"LocationType":{"2":9},"JobTypes":{"customer service":4,"finance":1,"housing":3,"maintenance":1,"policy":1,"project management":1,"property management":3,"social care":2,"social work":2,"surveyors":1,"transport":3,"youth work":2},"PublishDate":{"1":1,"2":1,"3":5,"4":9,"5":9},"ContractType":{"1":8,"2":1},"EmployerType":{"social housing":9}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":null,"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1730904712711,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,null,null,"80ee9d7a-ce49-43f3-ba67-baa20bd484e8",{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":[],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,null,null,\"80ee9d7a-ce49-43f3-ba67-baa20bd484e8\",{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":{"id":"80ee9d7a-ce49-43f3-ba67-baa20bd484e8","name":"London and Quadrant Housing Trust"},"dataUpdateCount":1,"dataUpdatedAt":1730904712268,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["employerDetails","80ee9d7a-ce49-43f3-ba67-baa20bd484e8"],"queryHash":"[\"employerDetails\",\"80ee9d7a-ce49-43f3-ba67-baa20bd484e8\"]"},{"state":{"data":null,"dataUpdateCount":1,"dataUpdatedAt":1730904712242,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete",null],"queryHash":"[\"jobTypesAutocomplete\",null]"}]}
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Accounts Assistant (PRS Co. Limited)

London and Quadrant Housing Trust

London and Quadrant Housing Trust logo

£30,000 PA

Stratford (Hybrid)

Posted 5 hours ago

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