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Medway Council Landlord Services owns and manages around 3000 homes in the Medway area. We aim to provide excellent services to tenants.We are a high performing customer focussed service. Our performance is excellent when compared with other similar housing organisations.We are currently recruiting for a Tenancy Management Assistant on a permanent contract to work within the busy Tenancy Team. We are looking for an experienced, dynamic, and highly motivated person with housing management experience to join our Tenancy Team and help us continue to provide excellent services to our customers. Main duties include:<ul><li>Manage the Council’s garage stock. This includes managing the waiting list, the allocation, lettings of garage tenancies and inspections of garages.</li><li>Manage the Mutual Exchange process from the application stage to arranging the sign-up for the Tenancy Management Officer.</li><li>To receive and respond to telephone calls on the Tenant Services duty phone line and to lead on monitoring the generic team inbox and to answer general enquiries or to signpost emails to the correct sections within the Council.</li><li>To provide an admin support to the Tenancy Management Team including bulk emails, mail-outs, and bulk text message campaigns.</li><li>To manage the Tenancy Team’s void process responsibilities daily to ensure that all information is current and correct and to assist the Tenancy Management Officer, to ensure all vacant properties are tenanted as quickly as possible to minimise void rent loss. This will include the preparation of the sign-up documents, updating the Housing Management System following the sign-up and the uploading of CORE forms.</li><li>To monitor and maintain the gas no access list and provide administrative tasks for the preparation of letters and paperwork for court.</li><li>To assist the Tenancy Management Officer in the completion of Estate Inspection paperwork and any follow-up correspondence.</li><li>To maintain good record keeping on the Housing Management system and to ensure that the Team’s scanning is kept up to date.</li></ul>You must be able to demonstrate<ul><li>Experience of working in a social housing management environment, ideally within a local authority environment.</li><li>Great customer service skills</li><li>A basic knowledge of tenancy management law and good practise</li><li>A current driving license and daily access to a vehicle.</li><li>A commitment to teamwork, and to providing excellent customer services</li><li>Able to prioritise and manage your own workload and meet competing deadlines.</li></ul>We are seeking a Tenancy Management Assistant to join the team at level B. This level attracts a salary that is mid-point of the range. You will have related experience and be able to demonstrate applied and developed knowledge, experience and skills to be effective in this role. All elements of level A and B listed within the person specification are essential. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. If you would like to have an informal discussion before applying, please call Sarah Thompson on 01634 333344 or by emailing <a href="mailto:sarah.thompson@medway.gov.uk" target="_blank">sarah.thompson@medway.gov.uk</a>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Tenancy Management Assistant

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Grade 6- &nbsp;£39276- £42771pro rata (Part- Time Post -21 Hours) About Us: The Hostels and HMO Team for London Borough of Havering Currently Consists of 3 Hostels, a Mother and Baby Unit and HMO properties in the Havering Area At the London Borough of Havering’s Hostels &nbsp;Service, we pride ourselves on being an innovative team with a commitment to the needs of homeless adults, children and young people in the borough. With a firm focus on achieving positive outcomes and reducing risk of harm at all times, we work closely with families to support positive changes where necessary. This is a unique and rewarding position where you can see first-hand improvements and changes with residents and assist them in making positive changes. &nbsp;In this role you will play a key part in the delivery of a highly effective growing service About the Job&nbsp; We are recruiting for a skilled and enthusiastic support worker to provide support to families living in Homeless Accommodation in the London Borough of Havering.&nbsp; We are looking for applicants that can demonstrate knowledge and experience of working with both Adults and Children and have a good understanding of safeguarding. The Hostels Service adopt a Psychologically Informed Approach when working with our residents and would welcome applications from candidates with an understanding of this model.&nbsp; Ideally applicants would have some knowledge of Housing and Homelessness matters including rent collection and the management of Anti-Social Behaviours Applicants should be able to provide a high quality service to Hostel and HMO residents who are housed in temporary accommodation with, at times, complex needs. You will support people to sustain their quality of life, develop support plans and engage various support agencies. You will provide advice for safeguarding, health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.&nbsp; Act as the principle point of contact for casework within Hostels and residents to co-ordinate solutions for drug and alcohol, domestic violence, and mental health issues. Ensure the environment and conditions that residents experience is high quality and well maintained. Lead on safeguarding and vulnerabilities to ensure smooth transition into suitable accommodation.&nbsp; Where relevant take action in line with license agreements, manage nuisance and anti-social behaviour. Key Aims and Objectives of the Job include: <ul>
<li>Able to deliver holistic support to residents</li> <li>Manage Changing Needs of residents and Hostel Service</li> <li>Provide a High Level of Communication</li> <li>Able to advocate for residents</li> <li>Maintain a variable and busy schedule</li> <li>Able to work closely with partnerships and stakeholders</li> <li>Deliver excellent customer service</li> <li>Successfully work in a multi-agency setting</li> <li>Work closely as a Team with all colleagues</li> <li>Candidates will need to evidence experience and knowledge of working with Adults and Children&nbsp;</li> <li>It is imperative that you will have a good understanding of Safe-guarding&nbsp;</li> </ul> Applicants must be able to work on-site between Monday-Friday 9am to 5pm. Hybrid Working is not offered. Applicants must be prepared to travel to sites within the London Borough of Havering, therefore a car driver would be desirable. Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Joy.Parsons@havering.gov.uk" target="_blank">Joy.Parsons@havering.gov.uk</a> The closing date for the receipt of applications is 21/9/25 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed.&nbsp; Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

Hostel & HMO Officer (Part Time)

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Grade 3 - £29436- £31158 pro rata &nbsp;(inc LW allowance) 1 x Part Time (15 Hours PW) Hostel Based – Hostel Receptionist/Concierge &nbsp; About Us The Hostels and HMO Team for London Borough of Havering Currently Consists of 3 Hostels, a Mother and Baby Unit&nbsp; At the London Borough of Havering’s Hostels and HMO Services, we pride ourselves on being an innovative team with a commitment to the needs of homeless adults, children and young people in the borough. With a firm focus on achieving positive outcomes and reducing risk of harm at all times, we work closely with families to support positive changes where necessary. We are recruiting for an experienced and enthusiastic receptionist/administrator to be the first point of contact and help the Hostels Team to provide support to families living in Homeless Accommodation in the London Borough of Havering.&nbsp; We are looking for applicants that can demonstrate knowledge and experience of working with both Adults and Children and who have worked in a front facing role. The Hostels Service provide a Trauma informed Approach when working with our residents and would welcome applications from candidates with empathy and good listening skills.&nbsp; The role of Hostels Receptionist is busy and fast paced.&nbsp; The successful applicant should have experience of working re-actively and with a diverse client group. To provide &nbsp;a high quality service to Hostel and HMO residents who are housed in temporary accommodation with at times complex needs. Able to manage a diary of appointments for Hostel Officers Manage Changing Needs of residents and Hostel Service Provide a High Level of Communication Maintain a variable and busy schedule Able to work closely with partnerships and stakeholders Deliver excellent customer service Successfully work in a multi-agency setting Work closely as a Team with all colleagues&nbsp; Carry out Administrative tasks Maintain Excel Workbooks Maintaining facilities, keeping Hostels presentable Updating records, post and booking appointments Ordering of Office Consumables, cleaning products and hostel furniture items &nbsp;You will need a good level of written and spoken communication skills for letter writing, face to face contact, and emails, to be demonstrated through work experience, GCSE or NVQ levels.&nbsp; Good level of numeracy to be confident with calculations.&nbsp;In this role you will play a key part in the delivery of a highly effective growing service About You Candidates will need to evidence experience and knowledge of working with the public&nbsp; Applicants must be able to work on-site between Monday-Friday 9am to 5pm. Hybrid Working is not offered. Applicants must be prepared to travel to sites within the London Borough of Havering, therefore a car driver would be desirable. Please viewJob Profile&nbsp;here For an informal discussion about the post, please contact Joy Parsons or Nina Willis on 01708433163 or 01708434503 The closing date for the receipt of applications is 21/09/25, however interest in this job may be high and we therefore reserve the right to close the vacancy early.&nbsp; You will be notified if your application has been successful. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information&nbsp; We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

Hostel Receptionist/Concierge

Housing is seeking to appoint an Assistant Contract Manager. Who can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. You will be required to assist a team of technical officers (Compliance Project Manager, Asset inspector, Project Managers, Voids, Repairs and Planned works Surveyors) to ensure the successful operational and contractual delivery of the HRA’s repairs, planned works, compliance and voids work streams Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours.Accountabilities and outcomes: • To manage property alteration requests and to liaise with Technical Officers regarding inspections. This could include undertaking site visits as and when required • To undertake low level inspections relating to minor repairs as and when required. • You will attend estate inspections and big door knocks as and when required. • To review and administer any extension of time requests received and ensure they are processed in line with contractual requirements and deadlines. • To work closely with contractors and monitor the quality and quantity of work undertaken, always ensuring contract compliance (including a range of specialist contracts). To utilise specialist computer software to comprehensively administer works’ orders. Medway Council Job Profile • Ensure that pre and post inspection of repairs, compliance, planned works, new builds and voids are carried out to target. Ensure that quotes for non-Schedule of Rate works are obtained in line with council procedures.• To assist with the monitoring of repairs, compliance, planned and capital works budgets and administering invoices as and when required.• Monitor and manage the no access procedure for repairs, planned and capital works in conjunction with the HRA’s RLO. • To assist thew HRA Property Services Coordinator with investigating customer complaints and member enquiries appropriately and within in agreed published timescales.• Attend residents’ meetings as required.• Represent Housing Services at meetings with contractors, consultants, internal teams and services and external peers as and when required. • Ensure the service is delivered to the highest possible level of standard to tenants and leaseholders, developing partnered principles as appropriate. • Assist, as necessary, with the preparation, in consultation with budget managers, the monthly monitoring returns for Capital, Planned and Revenue budgets ensuring these are recorded accurately and liaise with the Managers to achieve this.• To participate in Tenant Participation initiatives in those instances when housing maintenance and improvement is pertinent and to maintain a high profile with residents’ groups in a leadership role.• To assist with the compilation of Leaseholder charges as a result of planned works and section 20. If you would like to have an informal discussion with the recruiting manager, please call Lee Deacon on <a href="mailto:lee.deacon@medway.gov.uk" target="_blank">lee.deacon@medway.gov.uk</a> Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Assistant Contracts Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4023/Housing_Scheme_Officer_-_Candidate_Pack.pdf" target="_blank">Housing_Scheme_Officer_-_Candidate_Pack</a></li>
</ul>

Please complete your application by using the apply button below
Do not send your CV – only fully completed application forms will be accepted



Are you up for a challenge? We are looking for an enthusiastic, IT literate, motivated individual to work as a Housing Scheme Officer within our Housing Scheme &amp; Finance team. This is an exciting opportunity, working in a specialist intensive housing management team which is responsible for delivering a comprehensive customer centred enhanced housing management support service through its day to day management of Dartford Borough Council’s sheltered properties for older people. Please note that this is a remote worker role, based in and around Dartford’s sheltered housing schemes, and so efficient use of your time is essential to successfully achieve the many and varied tasks you will be responsible for throughout the day.
Previous experience in a similar role is desirable, as is an in-depth understanding of safeguarding issues, but full training will be provided to the successful applicant.&nbsp; Other key duties include signposting tenants to support services and helping tenants to maintain their independence.&nbsp; Managing low level anti-social behaviour from a variety of sources (not just the occupants of the building) is also an essential part of this role, as well as undertaking property management inspections and assisting with rent arrears recovery. You must be a good communicator who is able to plan and deliver your own agreed work programme, whilst working with and supporting your team colleagues.
You must be able to evidence the following skills and experience:
<ul>
<li>Efficient administration and exceptional organisation;</li>
<li>Self-motivation;</li>
<li>Excellent communication, both written and orally;</li>
<li>Health &amp; safety management within a communal living setting;</li>
<li>An understanding of Data Protection (GDPR) in a confidential working environment;</li>
<li>Confidence, enthusiasm, empathy and a flexible approach;</li>
<li>IT literacy, including Microsoft and Housing Management systems;</li>
<li>Participation in the out of hours Emergency Standby Call Out Duty Rota (mandatory) and requires a 20 minute response time.</li>
</ul>
A full driving licence and access to your own car is required for this post. This role is based on site, and Home Working / Hybrid Working therefore does not apply.
Please note, previous applicants need not re-apply
We reserve the right to close this vacancy before the advertised closing date.&nbsp; Please apply early to avoid disappointment.

Dartford Borough Council

Housing Scheme Officer

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Grade 6- £38,058- £41,442pa &nbsp; 1 Year Fixed Term Contract/Secondment Opportunity The Resident Services Team are responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. Are you passionate about creating safe and harmonious communities? Do you have a knack for resolving conflicts and dealing with anti-social behaviour (ASB)? We are seeking a dedicated and proactive ASB Housing Officer to join our team. As an ASB Housing Officer, you will play a crucial role in ensuring the well-being of our residents by managing and resolving ASB cases. Your expertise in conflict resolution and community engagement will be instrumental in fostering a peaceful living environment. Responsibilities: - Investigate and manage ASB complaints in line with our policies and procedures. - Liaise with residents, local authorities, and external agencies to resolve ASB issues. - Conduct regular estate inspections to identify and address potential ASB hotspots. - Maintain accurate records of ASB cases and actions taken. - Provide support and guidance to residents affected by ASB. Qualifications and Skills: - Previous experience in ASB or housing management is essential. - Strong conflict resolution and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - Knowledge of relevant legislation and best practices in ASB management. - Knowledge of the Policing and Crime Act 2017. - Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014. - Proficiency in using housing management software Open Housing and Microsoft Office. If you are enthusiastic about promoting community well-being and have the skills and experience required for this role, we would love to hear from you.&nbsp; This position is a front line role and is not remote working.&nbsp; You will therefore be required to be in the office or on site daily. Join us in making a difference and ensuring a better quality of life for our residents! &nbsp;You must have a full UK driving license and have a vehicle to use for work. You must be able to evidence the following in your application: <ul>
<li>A minimum of two years’ experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li> </ul> &nbsp;Candidates who have previously applied for this position should not submit a new application Please view Job Profile&nbsp;here For an informal discussion about the post, please contact <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> or <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> The closing date for the receipt of applications is 26/9/2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 &nbsp; We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

Housing Officer (ASB)

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Grade 6- £38058- £41442pa&nbsp; The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. &nbsp;We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding. &nbsp;The post holder will act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is well maintained to a high quality. We are a highly motivated and high achieving team and we are looking for 2 additional Housing Officers with Tenancy Management experience to complete our busy team. The work is both challenging and rewarding you will charged with maintaining an&nbsp; excellent and seamless service by working with partners and other internal and external services. &nbsp;The post holder will report to the Senior Housing Officer providing services to our customers through the following key objectives: &nbsp;• To establish and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of &nbsp; &nbsp; our services whilst meeting individual and team key performance indicators and targets. • To engage with appropriate internal and external agencies in agreeing and implementing support / action plans in providing a tenancy support service to new and existing tenants to sustain tenancies and reduce homelessness in particular; Neighbourhood Sustainment, Income Management, Adult Social Care and Children’s Services and Mental Health to deliver a seamless service. Work and build strong partnership links with other agencies to include determining risk, providing support to include mental health cases, domestic violence, drug and alcohol misuse, disability to include attendance at multi-agency meetings. &nbsp;• Actively work alongside other Internal Departments to undertake casework regarding breaches of tenancy conditions including ASB, harassment, domestic violence, hate crime and nuisance to include attendance in Court.&nbsp; To work with key internal and external partners and stakeholders, demonstrating influencing and problem solving qualities in the delivery of excellent tenant and leasehold management services and the sustainability of tenancies and neighbourhoods. &nbsp;• To work collaboratively with the Income Team to tackle arrears and to support vulnerable residents. You will work within the Resident Services Team and have experience of working in social housing, tenancy management or similar public sector role, dealing with complex casework face to face and in writing, experience of developing relationships with wide range of local stakeholders and partners,&nbsp; providing good tenancy, housing and leasehold advice, best practice and compliance is desirable. <ul>
<li>&nbsp;With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.</li> <li>&nbsp;You will have excellent IT skills, in particular Microsoft Excel.</li> <li>&nbsp;To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.</li> <li>&nbsp;The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.</li> <li>You must have a full UK driving license and a vehicle to use for work.</li> </ul> You must be able to evidence the following in your application: <ul>
<li>A minimum of two years’ experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li> </ul> Previous Applicants need not apply Please view Job Profile here&nbsp; For an informal discussion about the post, please contact <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> or <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> The closing date for the receipt of applications is 26th September 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed&nbsp; Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 &nbsp; Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.&nbsp;

Housing Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3185/Housing_Solutions_Officer_-_Candidate_Pack.pdf" target="_blank">Housing_Solutions_Officer_-_Candidate_Pack</a></li>
</ul>

Please complete your application by using the apply button below
Do not send your CV – only fully completed application forms will be accepted



Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment.&nbsp; You will be experienced in housing support and inclusion and have an understanding of what is expected of the local authority under the Homelessness Reduction Act.&nbsp;
We are looking for an enthusiastic, self-motivated and organised professional who is looking for a challenging new role in a busy housing office environment. You will play a key role in meeting and improving housing need in the borough as part of a wider integrated Housing Options &amp; Private Sector Team.&nbsp; You will be passionate about customer service excellence and will be a significant contributor to our vision of becoming the best Housing Team in Kent
Keys area of responsibility will include:
<ul>
<li>Carrying out the Council’s responsibilities to customers who are homeless or threatened with homelessness under its statutory duties</li>
<li>Have an innovative approach to preventing and relieving homelessness</li>
<li>An ability to assess housing need, identify support needs and work with partner agencies to bring about real improvement to people’s lives</li>
<li>Confidence to write detailed and legally sound decision letters in accordance with the relevant legislation</li>
</ul>
You must be able to demonstrate the following:
<ul>
<li>Confidence, enthusiasm and a flexible approach;</li>
<li>Excellent administration skills, numeracy skills, accuracy and attention to detail;</li>
<li>Good keyboard skills and the proven ability to learn and utilise new software;</li>
<li>Good customer care skills;</li>
<li>The ability to discuss sensitive issues with our customers calmly;</li>
<li>Excellent written and oral communication skills;</li>
<li>Full driving licence and use of a car are essential;</li>
<li>5 GCSE’s (Grade C (4) or above) or equivalent, including English and Mathematics</li>
</ul>
We reserve the right to close this vacancy before the advertised closing date.&nbsp; Please apply early to avoid disappointment.

Housing Solutions Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3171/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3172/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3173/HAM_-_Housing_Allocations_Manager.docx" target="_blank">HAM_-_Housing_Allocations_Manager</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3174/HAM_-_Housing_Allocations_Manager.docx" target="_blank">HAM_-_Housing_Allocations_Manager</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Housing Allocations Manager (Ref: HAM) Salary £41,808.52 pa
This is your opportunity to join a busy and forward-thinking housing service, providing expert advice to customers to help prevent homelessness. The role is responsible for addressing housing needs in the Borough by managing all aspects of the Council’s social housing register. You will be working with partners including housing associations to achieve successful lettings. &nbsp;
As the Council does not hold its own housing stock, this role is key in working closely with housing association partners to make sure social rented homes are let in timely manner, in accordance with protocols, to those most in need. You will be responsible for overseeing the team that assesses and reviews applications, therefore you will need experience in applying housing law, policy and eligibility criteria to individual cases through careful assessment of circumstances and in a consistent and transparent way; attention to detail is key. The role is varied, dealing with a diverse client group, so the ability to converse at ease with members of the public is essential.&nbsp;
If you are interested in this role, you must be computer literate and have a minimum of five GCSE or equivalent passes at least grade C, which should include English and Maths. Experience of working in the public sector is preferred, in a housing role. Essentially, you will have worked in a busy and varied customer facing environment, dealing with vulnerable or disadvantaged people. You should be able to demonstrate your commitment to working collaboratively as part of the wider housing team helping local people and families and making a difference to their lives. &nbsp;Training on specific policies and safeguarding protocols will be provided. A full driving licence would be advantageous.
This role requires a disclosure and barring service check as it is working with children or vulnerable clients.
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).&nbsp; The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, always showing respect and looking at innovation and forward-thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 19/09/2025 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a> Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

Borough of Broxbourne

Housing Allocations Manager

Admin options: <a href="index.cfm?fa=jobs.login">Login</a><h4>Visiting Officer </h4>Location: Castle Point Council Offices, Kiln RoadWorking Hours: 15 hours per week Number of Positions: 1DBS Check:EnhancedVisiting Officer The team currently work hybrid with one day in the office, this role is mainly field basedFull time 37 hours per week (Flexible hours considered)Grade 4 / SCP 13-16 = £28,163 -£29,572 (plus mileage)Closing Date = 05/10/2025Why Castle Point?Castle Point Borough Council is a forward-thinking authority committed to delivering high-quality, financially sustainable services that put our residents first. With over 150 services and nearly 350 staff, we are proud to serve our community with integrity, transparency, and a strong focus on customer care.Our values: Trust, Respect, Improving and Learning, and Customer FocusThe OpportunityWe are seeking a proactive and detail-oriented Visiting Officer to join our Team. This is a dynamic role involving fieldwork across the borough to inspect properties, verify Council Tax and Business Rates liabilities, and ensure accurate records are maintained. You’ll be a key player in supporting fair and efficient revenue collection, working closely with internal departments and external stakeholders.Key Responsibilities<ul><li>Conduct regular inspections of residential and commercial properties.</li><li>Issue Completion Notices and submit proposals to the Valuation Office.</li><li>Verify eligibility for discounts, exemptions, and reliefs.</li><li>Investigate undelivered mail cases and confirm property usage.</li><li>Maintain accurate visit records, upload photographic evidence, and liaise with landlords and letting agents.</li><li>Collaborate with Planning and Building Control teams to identify property changes.</li><li>Support account maintenance and liability assessments for Council Tax and Business Rates.</li></ul>What We’re Looking For<ul><li>Strong attention to detail and excellent organisational skills.</li><li>Confident communicator with the ability to engage with the public and stakeholders.</li><li>Experience in a revenues, compliance, or property inspection role is desirable, although not essential.</li><li>Comfortable working independently and managing a flexible schedule.</li><li>Proficiency in using IT systems to record and update property data.</li></ul>What We Offer<ul><li>A supportive and inclusive working environment.</li><li>Opportunities for training and career development.</li><li>Agile working arrangements.</li><li>Commitment to equality, diversity, and safeguarding.</li></ul>Castle Point Borough Council is proud to be a Disability Confident Leader and welcomes applications from all backgrounds, including veterans and care leavers. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/611/Job Profile - Visiting Officer.pdf">Job Profile - Visiting Officer.pdf</a> (167kb)</li></ul>





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