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Job DescriptionDiscover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.Introduction&nbsp;If you’re passionate about working in an area where you can make a real difference to people’s lives we’d encourage you to apply for this role.&nbsp; You will have the opportunity to work in an ever-changing working environment with lots of scope for career progression.&nbsp;You will have the opportunity to work in various services within the Income team including the Welfare Benefits Team, Garage Team, Former Tenants Arrears and Temporary Accommodation Team as well working with other internal and external partners like Housing Benefit and Department of Work and Pensions.What’s the role?We are looking for an apprentice to join the busy Income Team for a period of 18 months.&nbsp; You will be involved with the following:<ul> <li>Provide general administrative support across the various teams in the Housing Income Team.</li> <li>To support the collection of debts from residents, taking payments and notifying residents of their debts.</li> <li>Facilitate the running of meetings, including scheduling, minute taking, distributing and following up actions.&nbsp;</li> <li>To support the work of the Welfare Benefits Team, promoting and attending resident events.</li> <li>To support the work of the Welfare Benefits Team, promoting and attending resident events.</li></ul>The successful candidate will be able to work collaboratively with members of the&nbsp;housing teams and other departments both internal and external to the Council.&nbsp;&nbsp;Most importantly, you will have the skills to positively engage with members of the public.This role is temporary for 18 months.What’s in it for you?&nbsp;Excellent training and development opportunities, plus a range of benefits including:<ul> <li>Generous holiday allowance&nbsp;</li> <li>Local Government Pension scheme&nbsp;</li> <li>Flexible working and family friendly policies&nbsp;</li> <li>Season ticket and bicycle loans&nbsp;</li> <li>A range of staff discounts including local subsidised gym memberships&nbsp;</li> <li>Supportive staff networks</li></ul>What we’re looking for&nbsp;You should have passion and drive and be willing to learn quickly.&nbsp; There is currently an unprecedented demand on Housing Services and it is important that you will be able to prioritize your workload, carrying out essential administrative duties with ease.Location&nbsp;The job is primarily based in&nbsp;Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basisSpecial conditionsAnswer the&nbsp;<a href="https://www.lewisham.gov.uk/-/media/jobs/%20APP23001ApplicationQuestions" target="_blank">application questions</a><ul> <li>Be over the age of 16 (there is no upper age limit)</li> <li>Be a Lewisham borough resident (the electoral register will be used to verify this information)&nbsp;</li> <li>Have full residency entitlement, there must be no restrictions on your status in the UK (all successful candidates will need to produce their passport once a job offer is made)</li></ul>The recruitment process is anonymous and we don’t accept CV’s.<a href="https://lewisham.gov.uk/mayorandcouncil/counciljobs/applying/how-to-apply-for-a-job-with-us" target="_blank">Applicant handbook</a>&nbsp;- please read the guidance in this handbook when applying.&nbsp;For an informal discussion about this job, please contact <a href="mailto:Salek.Hussain@lewisham.gov.uk" target="_blank">Salek.Hussain@lewisham.gov.uk</a>Please click <a href="https://www.lewisham.gov.uk/-/media/jobs/HousingIncomeApprenticeJD311225" target="_blank">here</a> to view the Job Description&nbsp;Please click <a href="https://www.lewisham.gov.uk/-/media/jobs/ApplicationquestionsHousingIncomeApprentice311225" target="_blank">here</a> to view the Application Questions&nbsp;(Use the person specification section on the application form to complete the application questions)Salary£27,010 per annum (London Living Wage)Diversity&nbsp;Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at&nbsp;<a href="https://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a>&nbsp;The Council has a dedicated employment support service,&nbsp;<a href="https://lewisham.gov.uk/lewishamworks" target="_blank">Lewisham Works</a>, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email&nbsp;<a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a>&nbsp;and an advisor will be in touch with you.&nbsp;&nbsp;The Council reserves the right to close adverts early if there is a large response.Let’s stay connected, follow us on social media:&nbsp;&nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjayKyv_-P5AhXpTEEAHQZnCesQFnoECAQQAQ&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flondon-borough-of-lewisham&amp;usg=AOvVaw13wpKtHnV966_uUph3IPHq" target="_blank">LinkedIn</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwi84tDu_uP5AhUJbcAKHZDFDQsQFnoECAkQAQ&amp;url=https%3A%2F%2Fen-gb.facebook.com%2FLewishamCouncil&amp;usg=AOvVaw1PkBiwCy8tNrQ-3VWV2VDJ" target="_blank">Facebook</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjNneGW_-P5AhUOTMAKHeoeCtQQ6F56BAgHEAE&amp;url=https%3A%2F%2Ftwitter.com%2FLewishamCouncil%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;usg=AOvVaw2CaYxWV1ZHoRan3v_FAIEE" target="_blank">Twitter</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjKlP7I_-P5AhWznVwKHSV0AaUQFnoECAcQAQ&amp;url=https%3A%2F%2Fwww.instagram.com%2Flewishamcouncil%2F%3Fhl%3Den&amp;usg=AOvVaw36nguD1n5OzUQcM1L0Nvuf" target="_blank">Instagram&nbsp;</a>





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London Borough of Lewisham

Housing Income Apprentice

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<h2>Job introduction</h2>Brighton &amp; Hove City Council is committed to preventing homelessness and supporting applicants in housing need. As a Housing Advice Officer, you’ll be at the frontline of the service—providing expert advice, processing housing applications, and helping households navigate their options under the Housing Act 1996 and Homeless Reduction Act 2017.For an informal discussion, please contact Karen Gearing, Housing Options Manager on 07795336462<h2>About the role</h2>You’ll work within our Housing Advice and Triage Team, supporting applicants through face-to-face appointments, telephone helpline, and online applications. This is a fast-paced, high-impact role where your work will make a real difference in people’s lives.To thrive in this busy front-line service, you’ll need excellent administration and organisational skills, along with a genuine passion for supporting households at risk of homelessness.You’ll be part of a dynamic triage team, acting as the first point of contact for applicants seeking help. We’re looking for someone with:<ul><li>&nbsp;Strong communication skills and the ability to engage sensitively with vulnerable individuals</li><li>Customer service experience</li><li>&nbsp;A collaborative mindset and team spirit</li><li>Confidence in managing competing priorities under pressure</li><li>&nbsp;A commitment to delivering a high-quality, person-centred service</li></ul>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and &nbsp;and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>Please note that this post is subject to a Basic Disclosure Criminal Records Check.

Brighton & Hove City Council

Housing Advice Officer

Job DescriptionOrganisation: London Borough of Waltham ForestSalary:&nbsp;SO2 £40,182 - £42,060Contract Type: Permanent&nbsp;Working hours per week:&nbsp;36&nbsp;Application Deadline: 18/01/2026Proposed Interview Date(s):&nbsp;TBC&nbsp;Reference: 1946About Us:&nbsp;Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp;The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="http://recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp;About the role:&nbsp;Responsible for negotiating and the procurement of good quality accommodation of suitable type, size and location across the private sector to meet the Council’s duties to homeless households. These includes accommodation for use as emergency / long term / discharge of duty. To procure accommodation if required for use by other Council services responsible for the provision of accommodation to customers meeting qualifying criteria (i.e. careleavers, no recourse to public funds’ households, etc.) To ensure all properties acquired comply with property standards and statutory requirements and are as cost-effective as possible in line with Pan London Rates as applicable.Any candidates that previously applied for this positions in the last 3 months cannot apply again.&nbsp;<a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Accommodation%20Procurement%20Officer%20%281946%29.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a>Key Responsibilities:&nbsp;Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers&nbsp;Ability to communicate effectively to a broad range of stakeholders&nbsp;Ability to produce complex correspondence and reports&nbsp;High level of IT skills working with a data base and software applications to produce letters and reports effectively, and to use workflow systems to reduce hand-offs and minimise transaction costs&nbsp;Knowledge of private sector housing law, health and safety rating system and other health and safety regulations (gas, electrics and energy efficiency) and legislation relating to the letting of private sector tenancies.&nbsp;Experience of working effectively with private sector landlords and/or within a homelessness context&nbsp;Good knowledge and understanding of the government’s welfare reform and its implications on the private rented sector &amp; individuals&nbsp;Excellent current knowledge of private rented sector housing market and contracts, particularly the issues affecting private rented sector customers and landlords&nbsp;Ability to inspect properties, assess their suitability against a set of standards based on the Housing Health and Safety Rating System, and clearly identify defects and works necessary to achieve the required standard&nbsp;Ability to work across service boundaries and to deliver a consistent and cost-effective approach to procurement for the full range of accommodation duties accepted by the Council Working knowledge of procurement principles, homelessness legislation, and the Council’s duties towards children in need and households with no recourse to public funds&nbsp;Ability to engage effectively with private sector landlords and agents and to promote the benefits of working in partnership with the service to meet housing need&nbsp;Ability to work constructively with other services and agencies and to negotiate successful outcomes for customers”Qualifications and Requirements:&nbsp;5 GCSE’s or equivalent qualifications including Maths and EnglishTerms and conditions:&nbsp;Satisfactory employment references and CIFAS identity checks;&nbsp;Satisfactory declaration of interest;&nbsp;Satisfactory DBS check;&nbsp;Suitable driver’s license;&nbsp;As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;How to Apply:&nbsp;Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp;Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please contact Jamil Miah &nbsp;Accommodation Procurement Manager at <a href="http://Jamil.Miah@walthamforest.gov.uk" target="_blank">Jamil.Miah@walthamforest.gov.uk</a>If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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London Borough Of Waltham Forest

Accommodation Procurement Officer

We are looking to appoint a Sheltered Housing Support Officer to our Independent Living Team. South Derbyshire District Council has a housing stock of circa 3000 properties of which a third are currently designated as sheltered. We are aiming for excellence and invite you to be integral to that process. The Independent Living Service provides help and assistance around the clock, 365 days of the year to customers who live independently in their own homes. The Independent living service is in essence two teams. At the Careline Control Centre a team of experienced operators provide a 24-hour monitoring and emergency call service for vulnerable adults who live within the district. This team works closely with the Careline Support Co-ordinators Team who provide a regular routine visiting service and a 24-hour emergency response service throughout the district. We are currently looking to develop the service and wish to appoint a part time Sheltered Housing Support Officer who will have the commitment and flexibility to ensure this valuable service is delivered to the high standards our customers expect and deserve. As a Sheltered Housing Support Officer, you will be guaranteed a minimum of 20 hours per week providing cover for members of either the Careline or Careline Support Co-ordinator teams. Due to the nature of the service, you may be required to work nights, weekends and other unsociable hours. To be successful in this role you will need to be a self-motivated and flexible individual who has the ability to work to high customer care standards with minimum supervision. You will need excellent communication skills and the ability to remain calm under pressure. You will need to be flexible and willing to step in to cover your colleagues when on holiday or sick leave. You will be required to be fully mobile, visiting residents across the district so your own car is essential. If you require an informal discussion after reading the supporting documentation please contact Karen McMurrugh, Independent Living Supervisor on 01283 228798, 01283 595826 or 07976 081934.Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.





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Derbyshire County Council

Sheltered Housing Support Officer

<h2>About the job</h2>Salary: £47,181 – £50,269 a year plus £3,203 car benefit allowance Hours per week: 37 Contract type: Permanent&nbsp;We are seeking an experienced and highly motivated Principal Private Sector Housing Officer – Enforcement to play a leading role within our Private Sector Housing Enforcement Service.This is an exciting opportunity for a senior professional to use their technical expertise and leadership skills to make a real impact on housing standards and regulatory compliance across the private sector.In this role, you will lead and contribute to a multifunctional team of officers responsible for providing advice, carrying out inspections, and enforcing relevant housing legislation as delegated to the Private Sector Housing Enforcement Service. You will be expected to apply a high level of professional judgement and technical knowledge to ensure effective and proportionate enforcement activity.You will undertake and oversee complex and sensitive investigations, providing clear direction and supervisory support to junior colleagues. A key part of the role will be mentoring and guiding staff, helping to develop their skills while ensuring work is delivered to a high professional standard.Working closely with the Private Sector Housing Manager, you will identify opportunities for service improvement and assist in the development and implementation of new initiatives. As lead officer, you will plan and deliver a range of Private Sector Housing Enforcement and service-specific projects, ensuring they align with legislative requirements, corporate priorities, and best practice.Please note this role does not attract sponsorship.<h2>About you</h2>You will bring substantial experience of undertaking a broad range of complex investigations within a Private Sector Housing Enforcement environment, supported by in-depth knowledge across the full scope of enforcement matters including single family dwelling condition of property cases and unlicensed HMO’s. You will have demonstrable supervisory and management experience, including responsibility for staff development, performance monitoring, and providing professional guidance to a team. You will also have a proven track record of developing and managing projects, delivering outcomes within agreed timescales and legislative frameworks.You will possess excellent communication skills, with the ability to engage effectively with a wide range of stakeholders, including residents, landlords, partner agencies, and professional colleagues, demonstrating tact and discretion when managing sensitive or challenging situations. You will be able to exercise sound professional judgement when undertaking complex investigations, analysing problems and infringements, establishing facts, and taking appropriate action in line with legislative requirements. You will have substantial and current knowledge of relevant legislation, regulations, and codes of practice, alongside specialist practical and operational expertise, including knowledge of Criminal Court procedures. You will be educated to Diploma or Degree level (or hold an equivalent recognised qualification) and be able to evidence ongoing commitment to continuing professional and personal development.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1679645&amp;ptId=12176" target="_blank">download: Principal Private Sector Housing Officer - Enforcement JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1679646&amp;ptId=12176" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Luton Borough Council

Principal Private Sector Housing Officer – Enforcement

<h2>About the job</h2>Salary: £47,181 – £50,269 a year plus £3,203 car benefit allowance Hours per week: 37 Contract type: PermanentWe are seeking an experienced and proactive Principal Private Sector Housing Officer – Licencing to provide professional leadership within our Private Sector Housing Enforcement Service.This is a key senior role for a skilled housing professional who will lead a multifunctional team of officers responsible for licencing relevant residential premises, providing expert advice, undertaking inspections, and enforcing all relevant housing legislation as delegated to the service. You will apply a high level of technical knowledge and professional judgement to ensure licencing functions are delivered effectively, consistently, and in line with statutory requirements.You will undertake and oversee complex licencing cases and investigations, providing clear supervision, guidance, and support to junior colleagues. A strong focus of the role will be maintaining high standards of practice, supporting staff development, and ensuring that licencing decisions and enforcement actions are robust and defensible.Working closely with the Private Sector Housing Manager, you will help to identify and implement service improvement initiatives and play a lead role in planning and delivering a range of Private Sector Housing Enforcement and service-specific projects. You will contribute to shaping service delivery, improving outcomes for residents, and ensuring the service responds effectively to legislative and operational challenges.This role is ideally suited to an experienced licencing or enforcement professional with strong leadership skills, excellent technical expertise, and a commitment to raising standards within the private rented sector.Please note this role does not attract sponsorship.<h2>About you</h2>You will have substantial experience of managing a broad range of complex licensing cases and investigations within a Private Sector Housing Enforcement environment, supported by in-depth knowledge across the full range of private sector housing licencing and enforcement matters. You will be able to demonstrate supervisory and management experience, including responsibility for staff performance monitoring, professional development, and the provision of clear guidance and support to a team.You will possess strong communication skills, with the ability to work effectively with a wide range of individuals, agencies, and professionals, demonstrating tact, discretion, and confidence when dealing with sensitive or challenging situations. You will be able to exercise sound professional judgement when undertaking complex investigations, analysing problems and infringements, establishing facts, and taking appropriate action in accordance with legislative requirements. You will be skilled in planning activities, prioritising workloads, and managing resources to meet deadlines and targets, and will have substantial and current knowledge of relevant legislation, regulations, and codes of practice, alongside specialist practical and operational expertise, including knowledge of Criminal Court procedures. You will be educated to Diploma or Degree level (or equivalent recognised qualification) and able to evidence a strong commitment to continuing professional and personal development.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1679648&amp;ptId=12177" target="_blank">download: Principal Private Sector Housing Officer Licensing - JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1679649&amp;ptId=12177" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Principal Private Sector Housing Officer – Licencing

Title: Home Moves Co-ordinator Contract Type: FTC until 30th September 2026 – Full Time – 35 HoursSalary: £28,886 per annum to £31,876 per annum (Regional salary), dependant on experienceGrade: 6Reporting Office: Manchester, Trafford Working Location: Nexus, Manchester, TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Working Pattern: Monday to FridayClosing Date: 12th January 2026 – 23:00Interview Dates: Interviews will be held in person at our Nexus office on a date to be confirmed.Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAHE7Iq729q5HwgD4n+E2feodKYTl0ZmfunfCgB52XZTjo95RhWTxP3QUpaG4/kYoJ" target="_blank">Home Moves Co-ordinator.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Housing Management Team at L&amp;Q:Would you like to join our revamped Housing Management Team as a Home Moves Co-Ordinator and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.As a Home Moves Co-Ordinator, you will be responsible for managing a caseload of empty homes and facilitating all aspects of the lettings service. We are looking for applicants who are passionate in delivering excellent customer service to everyone they interact with, whether this be existing or prospective residents, or internal and external colleagues, partners and stakeholders.You will work as part of the Home Moves Team based in Trafford, Manchester, interacting closely with the Empty Property Team and Trafford Councils rehousing team to deliver a seamless and effective lettings experience to customers and residents. If this sounds like you, we would love for you to apply!Your impact in the role:The individual must be self-motivated and confident in taking ownership of letting empty properties within agreed timescales whilst adhering to policies and procedures. The ability to produce results, work to tight deadlines and deal with a demanding workload means that the successful candidate needs to be able to work under pressure and prioritise their work effectively.We are looking for someone who is used to working in a demanding customer facing environment, has great attention to detail and a desire to help residents with their housing needs-experience of working in lettings and allocations is desirable but not essential.What you'll bring:<ul><li>Please note, a full driving license and access to a car for work purposes are essential for this role</li><li>Good at building relationships with people and be able to communicate well with colleagues and residents.</li><li>Able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping the promises you make.</li><li>Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.</li><li>Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.</li><li>Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.</li></ul>Our customers are the most important part of our business and as a member of the Housing Management Team it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the department and organisation.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Find out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>.Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<ul></ul>

London and Quadrant Housing Trust

Home Moves Coordinator - FTC - 7383

Repairs Inspector PlannerAre you ready to do the right thing and make a real difference for our residents? We’re looking for a Repairs Inspector Planner to join our Property Services team and help us deliver a resident-first repairs service that’s simple, safe, and smart.If you’re passionate about planning, problem-solving, and delivering great customer service, choose housing, it’s a sector where your work truly matters. Every inspection you schedule helps keep homes safe and communities thriving.What you’ll do<ul><li>Plan and schedule inspections, ensuring resources are used effectively.</li><li>Keep residents informed and supported throughout the process.</li><li>Work closely with inspectors, contractors, and internal teams to keep things moving.</li><li>Maintain accurate records and contribute ideas to improve how we work.</li></ul>What we’re looking forWe’re looking for someone who brings the right skills, attitude, and values to help us deliver a resident-first repairs service. To succeed in this role, you’ll need:<ul><li>Values &amp; Attitude – Examples of living our values: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, Pull together.</li><li>Resource Planning &amp; Scheduling – Experience coordinating diaries or work orders in a busy environment.</li><li>Customer Service &amp; Communication – Strong communication skills and a customer-focused approach, including handling queries and keeping stakeholders informed.</li><li>Problem-Solving &amp; Ownership – Ability to identify issues and resolve them effectively.</li><li>Systems &amp; Data Accuracy – IT proficiency (MS Office) and attention to detail when maintaining accurate records.</li></ul>Experience in construction or housing maintenance is a bonus, but not essential, we value attitude and commitment as much as experience.Why join us?Because here, we celebrate diversity, love new ideas, and keep our promises. You’ll be part of a team that pulls together to deliver high-quality services and make a positive impact every day.We offer:<ul><li>30 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li></ul>What to expect from our recruitment processWe’re committed to a fair, inclusive, and transparent recruitment process.Our selection process will include one stage and will take place on the 26 January Please read before you apply<ul><li>You will be working at least two days per week onsite. Office Location can be flexible (Basildon or Dunstable).</li><li>You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.</li><li>We reserve the right to close this advert early if we receive a high volume of suitable applications.</li></ul>If you’re a proactive, customer-focused professional with strong organisational skills and experience in planning and scheduling, we’d love to hear from you! Submit an anonymised CV and a short statement explaining why you’d be a great fit for this Repairs Inspector Planner role and how you can help us deliver excellent services and support to our residents and teams.Apply now and help us shape a service that puts residents first. Choose housing, choose a career that makes a difference.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> 





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Peabody

Repairs Inspector Planner

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Housing Options Officer (RP0125) 12-month fixed term37 hours per weekStarting salary £33,363pa with potential progression to £39,974pa on achieving designated skills and experienceAre you passionate about helping people?Are you able to assist members of the public to prevent threatened homelessness, and help others find accommodation?Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for enthusiastic, passionate people to join the expanding team of Housing Options.You will be part of Welwyn Hatfield Borough Council Housing Options team, providing housing advice and assistance to households who are homeless or threatened with homelessness.You will assist customers to improve their situation so that they can remain in stable accommodation and will do this by negotiating with landlords and relatives to prevent homelessness.You will work towards getting single people and couples away from a life on the streets and help accommodate families and vulnerable people when they have lost accommodation.You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, providing advice to members of the public and determining what legal duties are owed to customers who approach the Council for assistance.We are looking for someone with:<ul><li>An interest in providing high quality public services to the local community</li><li>Experience of working with the public and providing excellent levels of customer service</li><li>The ability to negotiate with others and find solutions to complicated situations</li><li>Experience of working with several IT systems and ability to learn new systems to a high standard</li><li>Excellent communication and interpersonal skills</li><li>An interest in learning about homelessness and developing or increasing their understanding of homelessness legislation and case law.</li></ul>If you are passionate about helping people and assisting those in housing need, and also thrive under pressure and enjoy team working – we want to hear from you.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.Closing date for applications is 5 May 2025.Assessments will be held on 14 May 2025 with interviews on 20 May 2025.

Welwyn Hatfield Borough Council

Housing Options Officer

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<h2>Job introduction</h2>For an informal discussion, please contact Jake Haslam - Housing Options Team Leader 07795 335688<h2>About the role</h2>The successful candidate will advise people on a wide range of housing issues and welfare benefits, assess support needs and work in partnership with all relevant agencies to find sustainable housing solutions. Where we are unable to prevent or relieve homelessness you will be required carry out an assessment under the homeless legislation to determine any longer-term housing duty.A robust knowledge of the main causes for homelessness and legal and other remedies available is required and you will need to demonstrate an ability to innovate and adapt your approach, to meet the needs of your customers.We are looking for exceptional &amp; motivated people who are resilient and adaptable to change. As well as the usual administration of homelessness applications (inquiries, decisions, notifications of duties etc) the post holder will be carrying out early intervention work that may require home visits and work collaboratively across services in the city to get the best possible outcomes for our customers, residents and homeless applicants. You do not need to be an expert in homelessness law although you will need to be able to apply housing law in your day to day work. You must have a proven track record in excellent customer service and in obtaining successful outcomes for customers and clients you have worked with. Above all you must have an understanding of the current housing situation faced by residents of Brighton &amp; Hove, of the kind of interventions which can prevent homelessness and a real commitment to achieving good results for customers. Brighton &amp; Hove is a brilliant place to live and work; our services are nationally recognised and you will be working with experienced colleagues who are directly informing national initiatives through high profile work with the Government. You will need to offer excellent organisational, casework and case-management skills and an ability to positively engage with homeless applicants within the context of a housing market that is difficult to access.Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/council-jobs/why-work-us" target="_blank">Why work for us (brighton-hove.gov.uk)</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/council-jobs/apply-job-council/encouraging-diverse-workforce" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk)</a>.Please note that this post is subject to a Basic Disclosure Criminal Records Check.

Homelessness Prevention Officer

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Senior SurveyorLocation: Hemel Hempstead Salary: £64,100 Contract Type: PermanentAre you RICS qualified and ready to lead a team that transforms homes and inspires healthier, safer living for every resident?AtHightown, we are on a mission shape the future of housing standards, where resident wellbeing is already a top priority and we are committed to raising that standard even higher.As our Senior Surveyor, you will head up the Healthy Homes Team, driving excellence in property maintenance, tackling damp and mould issues, and delivering major works that transform homes and lives.What You Will Be Doing<ul><li>Leading a team of six surveyors and operatives to deliver high-quality inspections and remedial works in line with Awaab’s Law.</li><li>Overseeing our Stock Condition Survey programme, ensuring accurate asset data and compliance with housing standards.</li><li>Managing major works projects such as roof replacements and component upgrades.</li><li>Providing expert technical advice on building defects, disrepair cases, and regulatory compliance.</li><li>Collaborating across departments to deliver a seamless, customer-focused service.</li></ul>What You Will Bring<ul><li>Proven experience in surveying, asset management, or property maintenance.</li><li>Strong leadership skills with the ability to motivate and develop a team.</li><li>Excellent knowledge of housing regulations, building safety, and disrepair legislation.</li><li>A proactive, solution-focused mindset with a passion for improving homes and services.</li></ul>What You Will Need<ul><li>RICS Qualified</li><li>Knowledge and experience of operating Awaabs Law</li><li>Relevant and up to date knowledge of building construction, surveying and building regulations.</li><li>Housing Health and Safety Rating qualified inspector</li></ul>Why Join Hightown?<ul><li>Be part of a forward-thinking organisation committed to resident wellbeing and housing quality.</li><li>Work alongside passionate professionals in a collaborative, supportive environment.</li><li>Enjoy opportunities for professional development, including support for qualifications.</li><li>Make a real difference in the lives of our residents.</li><li>33 days of annual leave including Bank Holidays.</li><li>Hybrid working with minimum 2 days onsite after induction period.</li><li>Competitive Salary £64,100 per annum for a 35-hour week.</li><li>Monthly Attendance Bonus</li><li>Life Assurance: Cover three times your annual salary.</li><li>Discounts and Savings with High Street and online retailers.</li><li>Free On-site Gym Access</li></ul>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.Hightown is an Equal Opportunities &amp; Disability Confident Employer

Hightown Housing Association

Senior Surveyor

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Housing First Co-ordinatorAre you ready for a role that truly changes lives? This is not traditional support work, it’s about creativity, persistence, and thinking outside the box. As a Housing First Co-ordinator, you will lead the delivery of our Housing First programme, ensuring individuals with complex needs are supported to maintain tenancies and improve their quality of life.This is a key role where you will coordinate multi-agency support, embed Housing First principles in everyday practice, and work collaboratively as part of a small, dedicated team while also being confident in lone working when required.You will make sure people get the right support, in the right place, at the right time.What Makes This Role Unique?<ul><li>You will work with people who have faced trauma and where traditional support methods have failed.</li><li>In Housing First, “non-engagement” doesn’t exist, we ask, what haven’t you tried yet? What else could you do?</li><li>Success isn’t about big wins; it’s about small steps that add up to life-changing progress.</li><li>You will have a small caseload (up to 7 clients) because the support is intense and every day is different.</li></ul>What We Are Looking For<ul><li>Resilient, resourceful, and ready to face challenges head-on.</li><li>Strong boundaries and a commitment to reflective practice.</li><li>A flexible, can-do attitude with creativity at the heart of everything you do.</li></ul><ul><li>Valuable life experience that equips you with the skills and strength to succeed, regardless of whether your background is in policing, social work, or another field.</li></ul>Key Responsibilities<ul><li>Coordinate support for individuals with complex needs transitioning into and maintaining housing.</li><li>Work collaboratively with partners including health, social care, substance use services, and housing providers.</li><li>Uphold Housing First principles: choice, harm reduction, and person-centred support.</li><li>Monitor and evaluate outcomes to ensure effective interventions.</li><li>Provide guidance and supervision to support staff or peer mentors.</li><li>Maintain accurate records and reporting in line with organisational and funder requirements.</li><li>Provide annual leave cover for Housing First in Hemel Hempstead.</li></ul>The Benefits<ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£32,292 pa for a 37.5 hour a week contract</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Enjoy opportunities for professional development, including support for qualifications.</li><li>Discounts and Savings withHigh Street and online retailers</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee assistance helpline</li></ul>Ready to Make a Difference?If you are ready to bring your energy, ideas, and expertise to a role where you can truly influence change, we would love to hear from you.About UsHightown is a charitable housing association operating principally in Hertfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.We review applications and interview on a rolling basis, so apply early to avoid missing out. Appointment is subject to satisfactory right-to-work checks, enhanced DBS, references and medical clearance. Hightown is an Equal Opportunities and Disability Confident Employer.

Housing First Co-Ordinator

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking a highly motivated and experienced professional to take on the pivotal role of Housing Transformation Project Manager within the Housing &amp; Regeneration Directorate.This critical position is responsible for supporting the development and delivery of Harrow’s Housing Transformation Programme, driving service improvements and cultural change to meet the division’s vision, strategic aims, and regulatory requirements. You will play a key role in planning, coordinating, and delivering projects that enhance compliance, improve customer experience, and embed innovation across housing services.A core focus of the role is ensuring alignment with regulatory standards, including those set by the Regulator of Social Housing, the Building Safety Regulator, and the Housing Ombudsman Service. You will research and implement best practices, champion digital innovation, and work collaboratively with internal teams, residents, and external partners to deliver measurable outcomes. The successful candidate will demonstrate strong project management expertise, excellent analytical and communication skills, and the ability to influence and engage stakeholders at all levels.This position is offered as a fixed-term contract or secondment for a period of 2 years. About You The successful candidate will have:<ul><li>Educated to degree level or equivalent, or substantial relevant work experience.</li><li>Knowledge of the regulatory and statutory requirements that apply to social housing providers.</li><li>Experience in strategic reviews, continuous improvement, benchmarking, and project management within a complex organisation.</li><li>Proven ability to manage projects on time and within budget, delivering significant organisational and service improvements.</li><li>Experience of delivering service improvements and evidencing outcomes in a regulatory, governance, or assurance-based environment.</li><li>Strong analytical skills with experience in Knowledge Information Management, including data analysis and reporting.</li><li>Proficiency in Microsoft applications, systems, and other business tools.</li><li>Ability to build and maintain effective working relationships across all levels of the organisation and with external partners.</li><li>Excellent written and verbal communication skills, including the ability to persuade, influence, negotiate, and present complex information clearly.</li></ul>This post will require occasional travel for business purposes. Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=27230&amp;hashed=300438891" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Housing Transformation Project Manager

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking an accomplished and visionary professional to take on the pivotal role of Housing Transformation Programme Manager within the Housing &amp; Regeneration Directorate.This critical leadership position is responsible for developing and delivering a comprehensive transformation programme for the Housing division, ensuring alignment with Harrow’s vision, strategic aims, and the new national regulatory framework for social housing. You will lead on interpreting legislation and regulatory requirements, embedding compliance, and driving service improvements that enhance quality, efficiency, and customer satisfaction.A core focus of the role is evidencing outcomes and demonstrating compliance with the expectations of the Regulator of Social Housing, the Building Safety Regulator, and the Housing Ombudsman Service. You will champion innovation, digital solutions, and best practices while working collaboratively with internal teams, residents, elected members, and external partners to deliver measurable improvements. The successful candidate will demonstrate exceptional programme management skills, strategic insight, and the ability to influence and engage stakeholders at all levels.This position is offered as a fixed-term contract or secondment for a period of 2 years. About You The successful candidate will have:<ul><li>Educated to degree level or equivalent, or substantial relevant work experience.</li><li>Wide-ranging knowledge of the regulatory and statutory requirements that apply to social housing providers.</li><li>Experience in strategic reviews, continuous improvement, benchmarking, and programme management within a complex organisation.</li><li>Proven ability to manage a programme of projects on time and within budget, delivering significant organisational and service improvements.</li><li>Experience of delivering service improvements and evidencing outcomes in a regulatory, governance, or assurance-based environment.</li><li>Strong analytical skills with experience in Knowledge Information Management, including data analysis and reporting.</li><li>Proficiency in Microsoft applications, systems, and other business tools.</li><li>Ability to build and maintain effective working relationships across all levels of the organisation and with a range of external stakeholders.</li><li>Excellent written and verbal communication skills, including the ability to persuade, influence, negotiate, and present complex information clearly.</li><li>Level 4 Housing Management Qualification or willingness to undertake this.</li></ul>This post will require occasional travel for business purposes. Related Documents For more information please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=27231&amp;hashed=1376992300" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Housing Transformation - Programme Manager

Post titleTemporary Accommodation OfficerPost No44697 SalaryStarting from £31,537 to £36,363 p.a. GradeGrade 5Hours37 hours per weekPlace of workWorthing Town Hall Closing date16th January 2026InterviewsTBC Join Our Team and Make a Real Difference in Your Community!Are you passionate about providing high-quality support to those in need? We are looking for a dedicated and resilient Temporary Accommodation Officer to join our team. In this vital role, you will be on the front line, helping homeless households secure safe and suitable temporary accommodation and supporting them on their journey to a permanent home.This is a challenging but highly rewarding position where you will manage our accommodation portfolio, build key relationships with landlords, and directly assist vulnerable members of our community every day. About the Role:<ul><li>Placing &amp; Supporting Households: You will manage the end-to-end placement of homeless households, conducting suitability assessments and ensuring they are settled into appropriate temporary accommodation. Property Management: You will be responsible for the day-to-day management of our accommodation stock, including Private Sector Leases. This involves conducting regular inspections and liaising with our teams on repairs to ensure all properties are safe and well-maintained.</li><li>Tenancy Management: You will handle all aspects of the tenancy, from signing up new tenants and processing housing benefit claims to managing tenancy breaches.</li><li>Income &amp; Occupancy: A key part of your role will be to work efficiently to minimise void periods.</li><li>Collaborative Working: You will act as a key contact for queries, liaise with internal teams and external support agencies, and participate in a team duty rota to ensure a seamless service.</li></ul> What we're looking for – your behaviours will be key:We are seeking an individual who embodies our core principles of resilience, adaptability, and participation. You will be someone who:<ul><li>Listens actively and truly understands the needs of our customers and partners.</li><li>Communicates clearly and confidently, conveying key information effectively to diverse audiences, both in writing and verbally.</li><li>Says what they think and does what they say, demonstrating honesty and openness in all interactions.</li><li>Is inclusive and kind, valuing the unique strengths of people from all backgrounds and fostering a supportive environment where everyone feels part of the team.</li><li>Is ambitious, bringing passion for delivering a high-quality service and continuously seeking ways to improve outcomes for our residents.</li><li>Thinks and acts beyond themselves and their service, embracing collaboration and partnership to deliver Our Plan.</li><li>Is resilient, maintaining a positive attitude, effectively prioritising workload, and supporting their own wellbeing and that of colleagues.</li><li>Is adaptive, with an active interest in learning and development, experimenting with new ways of working, and anticipating new challenges to embrace change.</li><li>Builds excellent relationships with internal and external partners, negotiating successfully and influencing positive outcomes.</li><li>Reaches sound judgements through careful and systematic evaluation of facts.</li></ul>If you are ready to bring your excellent skills and positive behaviours to a role where you can truly make a difference, we encourage you to apply.The post holder will be subject to a Standard DBS check. Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:<ul><li>Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement</li><li>Local Government Pension</li><li>Training &amp; development</li><li>Occupational Health</li><li>Employee Assistance Programme (EAP)</li><li>Employee resource groups/networks </li><li>Buddy Support Programme </li><li>Flexible working options</li></ul> At Adur &amp; Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver within your covering letter. As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.





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Adur & Worthing Councils

Temporary Accommodation Officer

Post titleSenior Environmental Health Officer (Standards &amp; Compliance)Post No4226SalaryStarting from £47,181 to £51,356 per annumGradeGrade 8Hours37 hours per weekPlace of workWorthing Town HallClosing date11th January 2026 at 23:55 pmInterviewsTBC Adur &amp; Worthing Councils are seeking a motivated and experienced Senior Environmental Health Officer to join our dedicated Private Sector Housing Team based at Worthing Town Hall.Adur and Worthing Councils are two distinct local authorities working together in partnership to deliver shared services. The private housing sector provides an important proportion of the housing stock and it is essential to ensure that the accommodation is safe and appropriate to meet the needs of local residents. This post is seeking an environmental health officer who will carry out the full range of activities within the discipline and will be specifically responsible for private sector housing standards and compliance including licensing and enforcement, leading a small team to deliver this function, with the support of the Private Sector Housing Manager.The successful candidate will be subject to a Standard DBS check. Further details regarding the role can be found in the job description/person specification. If this sounds like the role for you, we look forward to receiving your application!Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:<ul><li>Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement</li><li>Local Government Pension</li><li>Training &amp; development</li><li>Occupational Health</li><li>Employee Assistance Programme (EAP)</li><li>Employee resource groups/networks </li><li>Buddy Support Programme </li><li>Flexible working options</li></ul>At Adur &amp; Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form. As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds. 





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Senior Environmental Health Officer (Standards & Compliance)

To assist the Property Services team to ensure that the 3000 homes owned by the Council have up to date and accurate asset information in order to create the necessary programmes of work to keep the housing stock in good condition and compliant.Provide general administrative support to the Property Services team.To book inspections and visits for the Property Services team.To complete satisfaction surveys and record results for Property Services programme of works.To undertake disrepair calls, log and administer any resulting actions. To send letters and monitor responses to follow-up where there is no response.Work closely with repairs contactor to raise repairs and A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience.An opportunity has arisen for a motivated and enthusiastic Property Service Apprentice to join the HRA Property Services Team within the Housing Service. This is a great chance to gain the Business Administrator Advanced Apprenticeship Level 3 whilst working for the Property Services Team provide support as listed above. As part of this role you can expect to undertake the following tasks:<ul><li>Data inputting</li><li>Scanning</li><li>Filing</li><li>Updating of systems</li><li>Email inbox monitoring</li><li>Maintenance of database </li><li>Calling tenants</li><li>Writing and sending letter</li><li>Responding to simple queries via telephone or email</li></ul> For Level 3 Apprentices - The Business Administrator Apprenticeship is a two year programme incorporating real work experience and learning, to gain the knowledge and development of skills and behaviours to successfully complete the programme. This apprenticeship involves approximately 18 months on the job development, followed by an end point assessment consisting of a knowledge test, a presentation on the project completed; and a discussion on the portfolio of learning and development produced during the apprenticeship. A grading of either Pass or Distinction is achievable.Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed.If this sounds like the role for you, then we would encourage you to apply today.Applicants must be able to demonstrate all essential requirements as listed in the job profile. As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experienceWe will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers. In return we offer you: <ul><li>23 days paid annual leave</li><li>Generous local government pension </li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Free NUS Apprentice Extra Card- student discounts at 100’s of retailers</li><li>Student rates for Medway Council Leisure Centres</li><li>Student rates for Medway Council Libraries plus free e-books</li><li>Discounted Arriva bus travel</li></ul>Important InformationInterviews are likely to be held in person at Medway Council offices at Gun Wharf, if your application is successfully shortlisted. If you would like to have an informal discussion with the recruiting manager please call Manjit Kaur on 07740 590450 or email <a href="mailto:manjit.kaur@medway.gov.uk" target="_blank">manjit.kaur@medway.gov.uk</a>.Subject to checks, candidates must be available to start from March 2026. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Property Services Apprentice

Interview Date: 23 or 26 January 2026Join us at Medway Council and help shape the future of housing services for our community. About the Role We are seeking an experienced and dynamic Head of Tenant Services to lead our tenancy and estate management functions, including neighbourhood services, leaseholders, rental income, homes for independent living, tenant engagement, and housing ICT. This is a pivotal role within our Housing Senior Management Team, driving forward improvements and ensuring tenants remain at the heart of everything we do. You will oversee key areas such as: <ul><li>Income collection (circa £17m) and tenancy sustainment. </li><li>Leaseholder services, land sales, and Right to Buy applications. </li><li>Tenancy management, including anti-social behaviour interventions and allocations. </li><li>Homes for Independent Living, supporting residents to live independently. </li><li>Tenant engagement and data insight to deliver a tenant-led landlord service. </li><li>Leading client functions for estate cleaning and grounds maintenance. </li></ul>This role is central to delivering the One Medway Plan (2024–2028) and achieving compliance with the Regulator for Social Housing’s Continuous Improvement Plan, following our C2 Judgement in November 2024 and our aspirations to achieve a C1 in 2026.About You<ul><li>Chartered Institute of Housing (CIH) Level 5 or above (or willing to achieve within 12 months) </li><li>Degree-level education or equivalent experience </li><li>Significant leadership experience in housing services </li><li>Strong strategic vision and ability to drive change </li><li>Excellent communication and stakeholder management skills </li><li>Proven ability to manage budgets, projects, and service plans </li></ul>If you would like an informal discussion with the recruiting manager, please call Becs Wilcox, Chief Housing Officer on 01364 333581. Ready to make a difference? Apply now and help us deliver high-quality housing services that transform lives. In return we offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Car Benefit Scheme from Tusker </li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a> </li></ul>We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our <a href="https://www.medway.gov.uk/info/200387/council_plan" target="_blank">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. We provide all local Government services for a quarter of a million people, looking after <a href="http://www.medway.gov.uk/schoolsandeducation.aspx" target="_blank">education</a>, <a href="http://www.medway.gov.uk/binsrubbishandrecycling.aspx" target="_blank">environment</a>, <a href="http://www.medway.gov.uk/carehealthandsupport.aspx" target="_blank">social care</a>, <a href="http://www.medway.gov.uk/housing.aspx" target="_blank">housing</a>, <a href="http://www.medway.gov.uk/planningandbuilding.aspx" target="_blank">planning</a>, <a href="http://www.medway.gov.uk/businessandinvestment.aspx" target="_blank">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. For further information please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Head of Tenant Services

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Housing Options Team Leader Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 12 month fixed term contract 37 hours per week (hybrid working) Are you passionate about helping people? Are you able tolead a team, helping them to achieve success in the field of Homelessness Prevention? Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone toleadthe expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service. You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible. You will have line management responsibilities for up to 8 officers, to ensure consistency ofdecisionmaking, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills. You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes. You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quickresponseand helping colleagues without specialist knowledge. You will demonstrate your ability to deal withemotionallychallenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases. We are looking for someone with:<ul><li>An interest in providing high quality public services to the local community</li><li>Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice</li><li>The ability to negotiate with others and find solutions to complicated situations</li><li>High levels of ability working with IT systems and confidence in using Microsoft software,</li><li>Excellent communication and interpersonal skills</li><li>Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service</li></ul>Our Values Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values areCollaborative, Open, Responsible and Excellent. If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you. Closing date for applications is 11 January 2026 Remote assessments will be held on 16 January 2026 Face to face interviews will be held on 21 January 2026 Keywords: Housing Options, Homelessness, Welwyn Hatfield, legalisation, local government, hertfordshire

Housing Options Team Leader (P01769)

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<h2>Job introduction</h2>Job title:&nbsp;Housing Solutions Out of Hours Advice and Prevention LeadA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Liverpool’s Housing Solutions Service has recently undergone a full restructure and is growing rapidly, creating exciting opportunities for passionate leaders.&nbsp;We’re looking for an Out of Hours Advice and Prevention Lead to oversee our dedicated team, ensuring timely, lawful, and compassionate responses to individuals and families in housing crisis.&nbsp;You’ll manage the out-of-hours rota, provide guidance on complex cases, and work collaboratively with partners to deliver high-quality, legally compliant services under the Housing Act 1996.The role:<ul><li>A hands-on leadership role where no two days are the same.</li><li>You’ll coach and support officers, monitor performance, and drive service improvements, all while safeguarding vulnerable people and ensuring effective handovers to daytime teams.</li><li>You’ll be calm under pressure, confident in decision-making, and passionate about making a difference.</li><li>Evening, weekend, and public holiday shifts are part of the rota, with full training and support provided.</li></ul>Our offer to you:<ul><li>At least 30 days holiday, plus bank holidays rising to 34 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps:Closing date: midnight on Tuesday 13th January 2026 Shortlisting date:&nbsp;Tuesday 20th January 2026 Interview date:&nbsp;9th - 13th February 2026 Interview type:&nbsp;face-to-faceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact <a href="mailto:Rachel.arnold@liverpool.gov.uk" target="_blank">Rachel.arnold@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Housing Solutions Out of Hours Advice and Prevention Lead

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<h2>Job introduction</h2>Job title:&nbsp;Housing Solutions Resettlement and Move On OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Are you committed to tackling homelessness and supporting people into affordable and suitable housing? Liverpool City Council is looking for a proactive and compassionate Resettlement and Move-on Officer to join our Housing Solutions team. In this rewarding role, you’ll work directly with individuals and families experiencing homelessness, guiding them through their resettlement journey from temporary accommodation to help them secure long-term accommodation to ensure that homelessness is brief and non-recurring.The role:<ul><li>You’ll play a key role in delivering on personalised housing plans, managing temporary accommodation placements, and supporting tenancy sustainment.</li><li>You’ll also collaborate with landlords, housing providers, and support agencies to ensure the best outcomes for our clients.</li><li>You’ll be a strong communicator with a passion for social impact and experience in housing or support services.</li></ul>Our offer to you:<ul><li>At least 29 days holiday, plus bank holidays rising to 33 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps:Closing date: midnight on Tuesday 13th January 2026 Shortlisting date:&nbsp;Tuesday 20th January 2026 Interview date:&nbsp;9th - 13th February 2026 Interview type:&nbsp;face-to-faceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact&nbsp;<a href="mailto:helen.weldrichards@liverpool.gov.uk" target="_blank">helen.weldrichards@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at&nbsp;<a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility&nbsp;<a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our&nbsp;understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration&nbsp;<a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office:&nbsp;<a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Housing Solutions Resettlement and Move On Officer

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Housing AssistantPermanent, 37 hours per week£26,824 - £31,022 per annum (depending on skills and experience)This is an exciting opportunity to join the Shared Housing Service working for both Wychavon and Malvern Hills District Council/s as a Housing Assistant, supporting the Strategic Housing Team. This role is a permanent role, 37 hours working from Monday through to Friday. The successful candidate will need to be able to work independently in a fast-paced environment dealing with customer enquiries and liaising with external agencies.The ability to use all Microsoft packages would be advantageous.About youThe successful candidate will:<ul><li>Hold a GCSE in Maths and English at Grade C or above (or equivalent qualification)</li><li>Have a strong customer focus and be able to adapt their behaviour to communicate with the customer in a way that suits the customer’s needs</li><li>Be able to use Microsoft programmes, such as Outlook, Word, Excel, Teams, Sharepoint</li><li>Assist either Housing Options, Private Sector Housing or the Strategic Housing Teams to undertake administrative duties</li><li>Maintain the computerised systems used by the Housing Service</li><li>Actively promote services available to the public/stakeholders and keep information up to date</li><li>Provide advice to members of the public in respect of all aspects of Housing. This could be via telephone, email, web forms, in person or home visits.</li><li>Support the Principal Housing Officers to effectively monitor service delivery and report performance on a quarterly basis.</li><li>Submit government returns for various aspects of the Housing Service on the Governments central portal – DELTA.</li><li>Assist in the preparation of reports.</li><li>Attend Council meetings and meetings with statutory/voluntary agencies as required.</li><li>Raise purchase orders when services are purchased, raise invoices when the Local Authority is charging for services, and processing invoices for payment.</li><li>Raise sundry debtor accounts and monitor payments, to ensure effective use of Council funds.</li><li>The ability to undertake site and home inspections. Full driving license and access to a car is required.</li></ul>What we can offerOur staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:<ul><li>Agile Working</li><li>Excellent pension scheme with employer contributions</li><li>Generous annual leave entitlement with options to purchase additional annual leave</li><li>Committed training programme and development opportunities</li><li>Onsite nursery with 20% staff discount</li><li>Discounted Gym and swim membership</li><li>Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services</li><li>Cycle to Work scheme</li><li>Employee Discounts with a range of companies including EE and the Kaarp discount scheme.</li></ul>To discuss the post or for further information, please contact Rachael Tooth, Principal Housing Officer on 07773 642 862 or email <a href="mailto:rachael.tooth@wychavon.gov.uk" target="_blank">rachael.tooth@wychavon.gov.uk</a>.Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.Closing date: Sunday 25 January 2026Interview date: Thursday 5 February 2026Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Housing Assistant

<h4>About the role</h4><h4>Role Summary</h4>To carry out inspections of internal and external communal areas of estates and ensure that health and safety, maintenance and cleaning actions required within the job role are implemented through liaison with colleagues and contractors, or directly if within the post holder’s remit.To provide a responsive customer-focused quality estate service to tenants and residents in line with the Association’s key corporate objectives, working in partnership with residents and residents’ representatives.<h4>Salary:</h4>£30,135<h4>Hours of Work:</h4>35<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>NA<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"Working within Estate Services is incredibly fulfilling as you can see first-hand the benefits that this service provides. I look forward to spending many more years with Town &amp; Country Housing, with such friendly and supportive colleagues!"Zac Urquhart, Area Estate Service Manager <h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> To ensure a prompt customer focused response to estate service issues raised by residents. </li><li> To attend estate walkabouts and resident meetings as required. </li><li> To recognise safeguarding, anti-social behaviour and other tenancy concerns and report to the relevant TCH manager. </li><li> To attend monthly meetings and walk abouts with the contractors to ensure provision of good service and resolution of issues. </li><li> To programme resident door entry fobs. </li><li> Check windows in the communal areas can be shut, and that glazing is intact. </li><li> Inspect communal areas for any damage, vandalism, or graffiti and to ensure cleanliness is maintained to the required standards and report all repair issues to relevant contractors. </li><li> To be aware of TCH tenancy standards and report anti-social behaviour, incidents of nuisance, abandonment, or other breaches of tenancy conditions to the Area Estate Services Manager. </li><li> Liaise with the Neighbourhood Housing Managers to identify improvements to the estates. </li><li> Ensure that communal areas are free of combustible materials and obstructions, and that there are no electrical or trip and fall hazards present on the site. To tape off or secure areas that need immediate action and are within the post holders’ capabilities. </li><li> To check and read meters, adjust time switches, and provide any other similar services, as required. </li><li> To visually inspect all communal areas – including roofs, elevations, stairwells, garage sites etc. Record and report to the appropriate contractor with a record kept of the same. </li><li> Carry out any minor repairs such as adjusting of door closures, or refixing loose or missing items, refixing signs, installing cigarette bins etc. as directed by the line manager within the scope of your capabilities. </li><li> To inspect refuse areas ensuring they are tidy, reporting bulk clearance or major cleaning requirements to the relevant contractor; to remove inflammable or combustible materials to a place of safety – only when safe to do so and removed and disposed of in an appropriate manner. </li><li> To inspect and ensure that refuse bin wheels, lids and handles are in a safe and effective condition making adjustments where possible, and where contractor repairs are required to report to the appropriate party. </li><li> Assess general cleanliness and condition of site and advise the Area Estate Services Manager. </li><li> Liaise with block champions/ representatives, and where relevant to remedy any dangerous or minor issues and report other contractual matters to the appropriate party. </li><li> To check that car park gulleys, drains and traps are clear of refuse and report issues. </li></ul><h4>General</h4><ul><li> To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of individuals. </li><li> To actively contribute towards the key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To participate in training, attend other meetings, and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the Group. </li><li> Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. </li><li> Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. </li><li> Maintain awareness of budget requirements and value for money while delivering your role. </li><li> Consider and highlight any risk to the organisation or individuals whilst delivering your role. </li><li> Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. </li><li> You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. </li><li> Areas/locations to cover: Maidstone, Chatham, Dartford, Gillingham, Gravesend, Hoo, Sevenoaks, Snodland, Strood, Tovil, Matfield, Brenchley, Coxheath, East Farleigh, Five oak green, Hadlow, Horsmonden, Petteridge, Tudeley, Tonbridge, Pembury, Paddock wood. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Educated to GCSE standard or equivalent. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Knowledge of general repairs, building construction and maintenance; and use of hand tools. </li><li> Clear, effective written and oral communication skills. </li><li> Intermediate level of ICT literacy including knowledge of Microsoft Office. </li><li> Ability to work without direct supervision and organise own workload. </li><li> Experience of dealing with people in a customer facing role and achieving positive results. </li><li> Awareness of the requirements of the Data Protection Act and GDPR. </li></ul><h4>Behaviours</h4><ul><li> Willingness to work outside normal standard hours if the needs of the business demand this. </li><li> Determination to provide a quality service to all customers. </li><li> Full clean UK manual driving licence for the use of a small van which will be provided by Town and Country for business use. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Wednesday, 7 January 2026<h4>Interview Date:</h4>Friday, 17 January 2025<a href="https://prteam.typeform.com/to/mteDpHJK" target="_blank">Apply now</a>





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Town and Country Housing

Estate Contract Officer

Job Description Organisation: London Borough of Waltham Forest&nbsp; Salary: PO6 £52,584 - £55,620 Contract Type: Full-time, permanent&nbsp; Working hours per week: 36&nbsp; Application Deadline: 16/01/2026 Reference: 1843 About Us: &nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. &nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. &nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. &nbsp; About the role: &nbsp; We are seeking a skilled and empathetic Housing Landlord Complaints Investigator to lead on Stage 2 complaint investigations within our Housing Management and Assets service. This role will also lead relationship management and liaison with the Housing Ombudsman Service and provide insight to the senior management team and service leads to help drive continuous improvement.&nbsp;&nbsp; <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_HLCI_1843.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt; </a>&nbsp; Key Responsibilities: &nbsp; Investigate and resolve Stage 2 housing complaints in line with the council’s policy and the Housing Ombudsman’s Complaint Handling Code.&nbsp; Liaise with residents to understand their complaint and desired outcome, taking into account any specific needs of vulnerable residents&nbsp;&nbsp; Carry out investigations empathetically with an open mind, ensuring that all issues raised by the complainant are fully addressed&nbsp; Produce high-quality written complaint responses and reports, ensuring clarity and compliance.&nbsp; Assess and apply appropriate remedies, including compensation.&nbsp; Hold contractors and internal teams accountable for timely and effective complaint resolution.&nbsp; Lead relationship management with the Housing Ombudsman, including responses to orders and requests.&nbsp; Lead the Council’s annual self-assessment and reporting on complaint handling performance.&nbsp; Identify areas of significant or persistent service failure identified through complaint investigations and analysis, recommending actions to deliver improvements.&nbsp; Skills, Experience and Qualifications: &nbsp; Excellent investigative skills and experience of undertaking high quality complaint investigations within a local authority, other public sector organisation, regulatory body or similar.&nbsp; Experience of liaising with and responding to the requirements of a regulatory body.&nbsp; Ability to use housing, legal and regulatory knowledge to resolve issues.&nbsp; Excellent written and verbal communication skills, with the ability to explain complex issues clearly.&nbsp; Skilled in stakeholder engagement, negotiation, and influencing to drive positive outcomes.&nbsp; Excellent time management skills to manage a complex caseload, prioritise, set deadlines and cope with conflicting and changing demands.&nbsp; Ability to work both autonomously and collaboratively with a wide range of stakeholders and make evidence based decisions in a fast paced environment.&nbsp; Excellent analytical and report writing skills, with the ability to produce concise, accurate and informative written material for a variety of audiences.&nbsp; Experience of working in social housing and a good understanding of the responsibilities of social housing landlords.&nbsp; Familiarity with the Housing Ombudsman Complaint Handling Code.&nbsp; Experience of working in a local authority with an understanding of a local authority’s responsibility to elected members (desirable).&nbsp; Degree-level education or equivalent, with evidence of continuous professional development.&nbsp; Terms and conditions: &nbsp; The below terms and conditions apply to this role: &nbsp; Satisfactory employment references and CIFAS identity checks; &nbsp; Satisfactory declaration of interest; &nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. &nbsp; How to Apply: &nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. &nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.  &nbsp; Equal Opportunity Employer: &nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. &nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposesof the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. &nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. &nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>. &nbsp; Contact Information: &nbsp; If you have any questions about this vacancy or the application process, please contact Salvatore Barbato, Acting Head of Housing Engagement &amp; Service Improvement via email: <a href="mailto:Salvatore.Barbato@walthamforest.gov.uk" target="_blank">Salvatore.Barbato@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. &nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>. &nbsp;





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Housing Landlord Complaints Investigator

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<h2>Job introduction</h2>Make a Difference in Brighton &amp; HoveJoin Brighton &amp; Hove City Council as Tenancy Services Operations Manager. Lead services that help residents access secure homes, sustain tenancies, and build safe, inclusive neighbourhoods. Drive strategic leadership across rehousing, tenancy sustainment, seniors’ housing, customer services, and ASB prevention—shaping a trauma-informed, resident-centred approach that champions equality and improvement.Successful candidate will be able to start on or after 1 April 2026 subject to pre-employment checks being completedFor an informal discussion, please contact Justine Harris - Head of Tenancy Services <a href="mailto:justine.harris@brighton-hove.gov.uk" target="_blank">justine.harris@brighton-hove.gov.uk</a><h2>About the role</h2>We’re looking for a senior manager to join our Housing People Services team and help deliver our shared purpose: to enable access to settled homes, sustain tenancies, and create safe, clean, and inclusive neighbourhoods.&nbsp;Your leadership will contribute to Homes for Everyone, a key priority within Brighton &amp; Hove City Council’s Council Plan to create a Better Brighton &amp; Hove for All.As Tenancy Services Operations Manager, you’ll provide strategic leadership for end-to-end tenancy services, including rehousing, tenancy sustainment, seniors’ housing, customer services, and ASB prevention and enforcement. You’ll lead a trauma-informed, resident-centred service &nbsp;that embeds equality, diversity, inclusion, and statutory compliance in everything we deliver.The Resident voice shape our services and we are increasingly engaging in new ways for residents to have greater involvement in holding us to &nbsp;account and supporting our continuous improvement journey. &nbsp;We’re looking for a professional who shares our passion for the following organisational values:&nbsp;<ul><li>Be connected&nbsp;– build strong relationships with residents, partners, and colleagues.</li><li>Be confident&nbsp;– lead teams through change and deliver results under pressure.</li><li>Be innovative and creative&nbsp;– develop practical strategies and drive continuous improvement.</li><li>Be diverse and inclusive&nbsp;– champion equality and ensure services meet the needs of all communities.</li><li>Be healthy and psychologically safe&nbsp;– foster a positive, supportive culture for staff and residents.</li></ul>If you want to make a real difference to the lives of our tenants, this is your opportunity to lead change. Your work will help create safer, cleaner, and more inclusive neighbourhoods, ensuring residents have a voice in shaping the services they rely on.Join us and play a key role in being a great landlord, by working in collaboration to build a city where everyone has a secure home and is part of a thriving community.Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your Application Form and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/supporting-statement-guidance" target="_blank">Supporting statement guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours&nbsp;or term-time only.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

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