field_remote_option

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job_organization_name

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5569/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5570/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5578/Pay_Scheme_01_04_2025_v2.pdf" target="_blank">Pay_Scheme_01_04_2025_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5581/Housing_Floating_Support_Officer.docx" target="_blank">Housing_Floating_Support_Officer</a></li>
</ul>

Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.
Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.
While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
UK Visa Sponsorship
We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.
AI Use in Applications
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
 All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.
Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
Our Housing Team is a busy, thriving team which is constantly working towards creating a community free of homelessness. We provide advice, information and assistance on all housing issues within the Borough. We are looking for a motivated and enthusiastic housing professional to become part of the team.
You will provide housing-related support to clients who are at risk of homelessness and who are considered to require such support to manage their tenancy and maintain their ability to live independently in the community, including initial resettlement for people taking up new tenancies. You will have housing-related experience and some knowledge of homelessness legislation. An ability to interpret and communicate complex information is essential as is being an adaptable, sympathetic and organised individual. You will also have an understanding of the needs of clients with mental health problems, complex needs, learning disabilities, substance misuse and/or vulnerable people.
A full driving licence is required.
For an informal discussion about the post, please contact Catherine Butler, Housing Solutions Manager on 01483 743618.
The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.
The position involves contact with vulnerable adults therefore successful applicants will be required to obtain a Disclosure and Barring Service Certificate. Assistance will be given by the Council and further details will be in the job application pack.
Closing Date: 30 Janaury 2026
Interview Date: 16 February 2026

Housing Floating Support Officer

Title: Resolutions OfficerContract Type: Various positions available - permanent, full time, 35 hours per week/Fixed term contract, full time, 35 hours per weekSalary: Starting from £32,881 per annum (London weighted salary) or £28,886 per annum (Regional salary)Grade: 06Reporting Office: London, Stratford or Manchester, TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 20th January at 11pmInterviews to be held via MS Teams on a date to be confirmed.Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHANGodXTXn4+IlUTC9lPFM5wfsjCYLD6iQh3P0vcyfhyO1qVOksQ5q4Di/x1+4MBfI" target="_blank">Role Profile - Resolution Officer.docx</a><a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHANGodXTXn4+IlUTC9lPFM5wfsjCYLD6iQh3P0vcyfhyO1qVOksQ5q4Di/x1+4MBfI" target="_blank"></a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Customer Relations Team at L&amp;Q!Are you passionate about delivering excellent customer service and resolving issues that truly make a difference? Do you thrive in a fast-paced environment where empathy, problem-solving, and great communication come together?We’re looking for an experienced Resolution Officer to join our Customer Relations Team. You’ll play a key role in investigating, resolving, and responding to customer complaints in line with the Housing Ombudsman Complaint Handling Code, ensuring we always put our residents first.You’ll manage your own caseload, working closely with colleagues across the business to find fair, balanced outcomes. This role requires diplomacy, attention to detail, and the ability to think creatively when handling complex cases.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Managing and owning a caseload of ongoing customer complaints, typically 3–5 new cases per week.</li><li>Conducting thorough, impartial investigations and producing high-quality written responses.</li><li>Communicating with customers via phone, email, and MS Teams to understand concerns and expectations.</li><li>Liaising with internal departments to reach effective resolutions and, where appropriate, awarding compensation in line with policy.</li><li>Ensuring all records are up-to-date and compliant with the Housing Ombudsman Code.</li><li>Challenging internal decisions where necessary to ensure fair outcomes for residents.</li></ul>What you'll bring:<ul><li>Strong customer service experience, ideally in a complaint-handling environment.</li><li>Excellent written and verbal communication skills.</li><li>Proven ability to manage competing priorities and meet deadlines in a busy, target-driven setting.</li><li>A collaborative approach with confidence to challenge and influence stakeholders.</li><li>Compassion, empathy, and an understanding of customer needs and vulnerabilities.</li><li>Computer literacy and the ability to quickly learn new systems.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more.At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





<ul></ul>

London and Quadrant Housing Trust

Resolutions Officer - 7391

Title: Lettings Operations ManagerContract Type: 9 Month FTCSalary: £55,270 per annum to £61,018 per annum (London weighted salary) or £47,920 per annum to £53,345 per annum (Regional salary), dependant on experienceGrade: 10Reporting Office: London, Stratford or Manchester, Trafford.Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 20th January 2026 - 23:00Interview Dates: On a date to be confirmedPlease click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQlCB5hgZYBv2zmkcG3JSeEnuXTmzjTNT2/qn+eOPy99pA0q4C33A3UlODu4Q7CPjI" target="_blank">Lettings Operations Manager.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Previous applicants need not apply - if previous application was regretted in the last 12 weeks.Join our Lettings Team at L&amp;Q:We are currently recruiting for a Lettings Operations Manager to work with our Head of Voids &amp; Lettings to deliver a sector-leading service across a large geographical region with direct responsibility for the financial and operational performance, ensuring that customers receive the best possible experience of the service.If this sounds like you, we would love for you to apply!Your impact in the role:Ensure reliable and close partnership with the Head of Empty Homes and Lettings for the joint successful review and continuous transformation of the empty homes, lettings, and rehousing service, providing efficient management, and making recommendations around policy, procedure, and structure. This will include lettings, allocations, rehousing, void management, temporary accommodation, and decanting. Support the Trust’s key corporate objective of providing more new homes to rent across a range of tenuresWhat you'll bring:<ul><li>Experience of business improvement, benchmarking, and service improvement</li></ul><ul><li>A strong resource planning and management skills with ability to lead, motivate and inspire other</li></ul><ul><li>Highly developed financial awareness and commercial acumen.</li></ul><ul><li>Experience in operational housing management and lettings is essential.</li></ul><ul><li>Highly developed relationship, client and/or stakeholder management skills with the ability to influence and negotiate.</li></ul><ul><li>Excellent communication, organisational and presentation skills, with the ability to manage knowledge from external sources.</li></ul><ul><li>Able to lead, manage and motivate others to deliver against defined objectives in a demanding customer facing environment, including the management of contracts and the relationship with sub-contractors.</li></ul><ul><li>A strong resource planning and management skills with ability to lead, motivate and inspire others.</li></ul><ul><li>Ability to quickly interpret complex information and data and translate this into a business case for change.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome - Find out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





<ul></ul>

Lettings Operations Manager - FTC - 7393

We’re looking for a dedicated and organised Community Manager to oversee the day-to-day management of one of our homeownership over 55s housing communities. In this role, you’ll provide help, support, and advice to residents, ensuring their wellbeing and promoting a safe and secure environment. You’ll be responsible for housing management, coordinating services, and maintaining positive relationships with residents and stakeholders. This is a rewarding position where your ability to deliver excellent customer service will make a real difference to the lives of older people.What you’ll doAs a Community Manager, you’ll support new residents to settle in, provide information about the scheme, and promote health and safety through regular checks. You’ll manage onsite contractors, oversee repairs, and maintain accurate records of expenditure and income. You’ll process purchase orders, handle administration, and manage communal facilities. You’ll also work closely with Residents’ Committees, attend meetings, and liaise with statutory and voluntary organisations to signpost residents to additional support. Occasionally, you may need to respond to emergencies outside normal office hours. Please note this role is 20 hours Monday to Friday, 4 hours per day. The office base for this role is based at Rose Acre Gardens. What you’ll need<ul><li>Experience in housing management and working with older people.</li><li>Strong interpersonal and customer service skills, with clear written and verbal communication.</li><li>Good IT skills, including Microsoft Office, and strong administration abilities.</li><li>Knowledge of health and safety compliance and understanding of care and support needs for older people.</li><li>Ability to manage budgets and work independently while building positive relationships with stakeholders.</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays (pro rata) </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Friday 30th JanuaryWe reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<ul></ul>

Peabody

Community Manager 

We’re looking for a dedicated and proactive Scheme Manager to provide high-quality management for one of our older people’s housing schemes. In this role, you’ll help residents maintain their independence, resolve repairs and maintenance issues, and ensure the safety and security of the scheme. You’ll also foster a welcoming environment that feels like home, not an institution, while building strong relationships with colleagues and external partners to deliver excellent services.What you’ll doAs a Scheme Manager, you’ll support residents with day-to-day queries, assess their needs, and signpost them to specialist services where required. You’ll manage tenancy sign-ups, maintain accurate case records, and oversee repairs and estate services. You’ll ensure compliance with health and safety and fire safety requirements, supervise contractors, and dynamically assess risks. You’ll also promote community engagement by organising activities that improve wellbeing and encourage use of communal spaces. In addition, you’ll line-manage cleaning or facilities staff and provide cover for other schemes when needed.What you’ll need<ul><li>Experience supporting vulnerable adults, with knowledge of health and social care in a residential setting.</li><li>Strong communication skills and the ability to build professional relationships while maintaining boundaries.</li><li>Experience in housing management, including reporting repairs and managing health and safety.</li><li>Proven ability to deliver excellent customer care and manage multiple priorities under pressure.</li><li>Competence in Microsoft Office and confidence using IT systems.</li></ul>When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Thursday 29th January We reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





<ul></ul>

Scheme Manager 

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Housing Repairs Operations Manager 
Are you an experienced and motivated leader with extensive experience in Repairs and Maintenance? Are you ready to join our team and drive excellence in all aspects of our responsive repairs service? Following the Council's Regulator of Social Housing's C1 rating, we have an exciting opportunity for the right person to make a major contribution to ensuring our continued drive to improve service delivery for the benefit of the Council's residents continues at pace. 
Why Join Us? 
 
 - Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. 
 - Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. 
 
Desired Skills and Experience: 
 
 - Ability to engage, coach and motivate teams and set clear targets and expectations 
 - Demonstrable experience of leading and managing technical staff 
 - Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes 
 - Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives 
 - Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment 
 - Knowledge of relevant legislation and regulations pertaining to landlord asset activities. 
 - Passion for driving excellence in performance and delivering outstanding results. 
 
Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, council officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery. 
 
Please note this position within our structure is titled an ERD (Enfield Repairs Direct) Operations Manager and has been changed to a Housing Repairs Operations Manager for advertisement purposes only. 
 
Contact Details - 
If you would like to know more about the role, please contact Tony Medall, Head of Repairs and ERD on <a href="mailto:tony.medall@enfield.gov.uk" target="_blank">tony.medall@enfield.gov.uk</a> for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Elizabeth Loizou at <a href="mailto:elizabeth.loizou@enfield.gov.uk" target="_blank">elizabeth.loizou@enfield.gov.uk</a> or at 020 8132 1615. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

London Borough of Enfield

Housing Repairs Operations Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5331/Job_application_guidance.doc" target="_blank">Job_application_guidance</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5344/JD_Housing_Support_Officer.doc" target="_blank">JD_Housing_Support_Officer</a></li>
</ul>





Job title:&nbsp;Housing Support Officer&nbsp;
Fixed term contract: Full time, 37 hours per week, on-site.&nbsp;
Salary: Band D £28,580 - £30,768&nbsp;
Location:&nbsp;Brentwood Borough Council&nbsp;&nbsp;
Department:&nbsp;Housing&nbsp;
Closing date:&nbsp;18/01/2026&nbsp;
About the role:&nbsp;
 Brentwood Borough Council has an exciting opportunity for the recruitment of a Housing Support Officer. The successful applicant will support the most vulnerable residents in the borough from assessing their eligibility for Independent Living Accommodation (formerly known as sheltered accommodation), reporting repairs within communal areas, compliance checks on telecare equipment, completing forms and where necessary, safeguarding referrals.  &nbsp;
You will have experience of work with vulnerable people, good IT skills and have worked in a customer focused environment previously. This role is fast paced and will vary from day to day with a variety of tasks being required which will assist your colleagues in the wider Housing Estates Team.   &nbsp;
The successful applicant will:  &nbsp;
<ul>
<li>Have proven administrative experience required especially dealing with Microsoft Excel, word and outlook.  &nbsp;</li>
</ul>
<ul>
<li>Be able to work closely in a team environment, left to self-manage their working day to meet output levels. &nbsp;</li>
</ul>
<ul>
<li>Demonstrable evidence of working in a customer service/focussed environment &nbsp;</li>
</ul>
<ul>
<li>Demonstratable evidence of working with vulnerable people of all ages &nbsp;</li>
</ul>
<ul>
<li>Have good prioritisation and attention to detail  &nbsp;</li>
</ul>
<ul>
<li>Have ‘pride’ in your work and ambition to want to deliver our service to high standards  &nbsp;</li>
</ul>
<ul>
<li>Have a positive attitude when dealing with&nbsp;Customers   &nbsp;</li>
</ul>
For an informal discussion please contact Raigan Barnes on 01277 312 500. &nbsp;
If you are ready to help shape the future of local government in Essex and thrive in a collaborative, ambitious environment, we want to hear from you!&nbsp;
Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification. &nbsp;

Brentwood Borough Council

Housing Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5340/Job_application_guidance.doc" target="_blank">Job_application_guidance</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5342/JD_-_Housing_Administrator_Leasehold_and_Estates_Management.docx" target="_blank">JD_-_Housing_Administrator_Leasehold_and_Estates_Management</a></li>
</ul>





Job title: Housing Administrator (Leasehold and Estates Management)&nbsp;
Fixed term contract: Full time, 37 hours per week, hybrid.&nbsp;
Salary: Band D £28,580 - £30,768&nbsp;
Location: Brentwood Borough Council&nbsp;&nbsp;
Department: Housing&nbsp;
Closing date: 18/01/2026&nbsp;
About the role:&nbsp;
Brentwood Borough Council has an exciting opportunity for the recruitment of a Housing Administrator. The successful applicant will support the Leasehold Services team with more generic support to the wider housing service a key element of this role.  The job will involve everything from invoicing, letters, statement productions for service charges minute taking, contacting residents, inputting and updating data, system processing and much more.   &nbsp;
You will have experience of administrative work, good IT skills and have worked in a customer focused environment previously. This role is fast paced and will vary from day to day with a variety of tasks being required which will assist your colleagues in the wider Housing Team.  &nbsp;
The successful applicant will:  &nbsp;
<ul>
<li>Have proven administrative experience required especially dealing with Microsoft Excel, word and outlook.  &nbsp;</li>
</ul>
<ul>
<li>Be able to work closely in a team environment, left to self-manage their working day to meet output levels. &nbsp;</li>
</ul>
<ul>
<li>Demonstrable evidence of working in a customer service/focussed environment. &nbsp;</li>
</ul>
<ul>
<li>Have good prioritisation and attention to detail. Have ‘pride’ in your work and ambition to want to deliver our service to high standards.&nbsp;</li>
</ul>
<ul>
<li>Have a positive attitude when dealing with customers.&nbsp;</li>
</ul>
For an informal discussion please contact Nicola Marsh on 01277 312 500&nbsp;
Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community.  People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification. &nbsp;

Housing Administrator Leasehold and Estates Management

Job DescriptionOrganisation: London Borough of Waltham ForestSalary:&nbsp;PO6 £54,267 -£57,402Contract Type: Permanent&nbsp;Working hours per week:&nbsp;36Application Deadline: 23/01/2026Proposed Interview Date(s):&nbsp;TBC &nbsp;Reference: 1986About Us:&nbsp;Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;London Borough of Waltham Forest is one of the&nbsp;<a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp;The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>&nbsp;so we can arrange an alternative application method.&nbsp;About the role:&nbsp;If you have the passion, creativity and tenacity to make a real difference in people’s lives we would love to hear from you.&nbsp;We’re&nbsp;looking for a confident and motivational team leader, who is proactive, adaptable and can create an encouraging working culture focused on getting positive outcomes for our residents.&nbsp;Your record of providing excellent outcomes for residents will be backed by a strong knowledge and understanding of homelessness legislation, and the practical day to day challenges that come with leading a Housing Options Service.&nbsp;As an experienced manager, you’ll&nbsp;understand how to manage a team working under pressure whilst delivering a first class service.&nbsp; &nbsp;<a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Housing%20Option%20and%20Assessment%20Manager%20%281986%29%20.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;&nbsp;</a>Key Responsibilities:&nbsp;To strategically manage, develop and co-ordinate a team of Officers providing a full casework service for residents in housing need. Preventing homelessness wherever possible and carrying out timely and robust accommodation needs and homelessness assessments where necessary, ensuring that the service meets all legislative requirements.&nbsp;To act as the service’s lead Manager on special projects relating to homelessness prevention and/or the assessment and application of the council’s duties under the homelessness legislation.&nbsp;The role is about developing and improving the Prevention and Assessment Service and our relationship with residents, assessing our service delivery from the resident’s perspective and identifying areas for improvement.&nbsp;Qualifications and Requirements:&nbsp;Educated to degree standard or equivalent &nbsp;Working Knowledge of Housing Jigsaw and NEC&nbsp;&nbsp;Terms and conditions:&nbsp;The below terms and conditions apply to this role:&nbsp;Satisfactory employment references and CIFAS identity checks;&nbsp;Satisfactory declaration of interest;&nbsp;Satisfactory DBS check;&nbsp;As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;How to Apply:&nbsp;Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;&nbsp;For more information on the benefits of working for the Council, please visit&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp;Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please contact Sharron Stewart – Operations Manager (<a href="mailto:sharron.stewart@walthamforest.gov.uk" target="_blank">sharron.stewart@walthamforest.gov.uk</a>) or Gbemi Tinubu-Pratt – Operations Manager (<a href="mailto:gbemi.tinubu-pratt@walthamforest.gov.uk" target="_blank">gbemi.tinubu-pratt@walthamforest.gov.uk</a>).If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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London Borough Of Waltham Forest

Housing Options & Assessment Manager

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking an experienced and dynamic professional to take on the pivotal role of Team Manager – Single Homeless and Rough Sleeping &amp; Co-ordination within the Housing Services Division.This critical leadership position is responsible for managing and coordinating Harrow’s operational and strategic response to single homelessness and rough sleeping. You will lead a dedicated team delivering frontline homelessness prevention and rough sleeping services, ensuring residents receive timely, effective support to access housing solutions and reduce the risk of homelessness. Working in a fast-paced environment, you will make key decisions on eligibility for emergency accommodation and oversee complex cases involving vulnerable individuals with multiple needs.A core focus of the role is driving initiatives to tackle and end rough sleeping in Harrow. You will work collaboratively with commissioned outreach services, voluntary sector partners, and statutory agencies to implement innovative solutions, monitor performance, and share best practice. The successful candidate will demonstrate expert knowledge of homelessness legislation, strong analytical and problem-solving skills, and the ability to inspire and lead teams to deliver high-quality, customer-focused services. About You The successful candidate will have:<ul><li>Educated to degree level or equivalent, or possess equivalent relevant experience in housing, homelessness, or a related field.</li><li>Proven experience in managing and coordinating services addressing single homelessness and rough sleeping, including frontline assessment and decision-making on emergency accommodation eligibility.</li><li>In-depth knowledge of homelessness legislation (such as Parts VI and VII of the Housing Act 1996 and the Homelessness Code of Guidance) and the Homelessness &amp; Rough Sleeping Strategy frameworks.</li><li>Strong leadership skills with experience supervising, mentoring, and developing multi-disciplinary teams to deliver high-quality, customer-focused services.</li><li>Excellent communication and interpersonal skills to engage effectively with individuals in crisis, partner agencies, and commissioned outreach providers.</li><li>Ability to analyse complex cases, make timely decisions, balance competing priorities, and work under pressure to meet performance targets.</li><li>Experience in multi-agency collaboration and partnership working to design and deliver innovative solutions for rough sleeping.</li><li>Competence in data management and performance monitoring to track outcomes, inform service improvement, and meet strategic objectives.</li></ul>This post will require a satisfactory enhanced DBS check. Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=27315&amp;hashed=-1452855565" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Team Manager – Single and Rough Sleeping

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking a dedicated and proactive professional to take on the role of Homelessness Prevention &amp; Solutions Officer within the Housing Services Division.This vital position is at the forefront of preventing and relieving homelessness for households in housing need. You will provide intensive, specialist support to individuals and families, helping them sustain existing accommodation or secure suitable housing solutions. Working in a fast-paced environment, you will conduct statutory homelessness assessments, negotiate with landlords and other stakeholders, and develop personalised housing plans to prevent homelessness wherever possible.A core focus of the role is empowering households to find sustainable solutions to their housing crisis, while ensuring compliance with the Homelessness Reduction Act 2017 and other relevant legislation. You will provide practical advice on housing options, welfare rights, and tenancy support, and work collaboratively with internal teams, external agencies, and landlords to deliver positive outcomes. The successful candidate will demonstrate strong problem-solving skills, excellent communication, and the ability to manage complex cases under pressure. About You The successful candidate will have:<ul><li>Educated to degree level or equivalent, or substantial relevant work experience.</li><li>Comprehensive knowledge of core legislation, including the Housing Act 1985, Housing Act 1996 (as amended), Homelessness Act 2002, and the Homelessness Reduction Act 2017, as well as related case law.</li><li>A good working knowledge of housing benefit rules and the supply and demand issues related to public and private housing in a London borough.</li><li>Detailed understanding of the private rented sector, the council’s statutory function to protect citizens from illegal eviction, county court possession proceedings, and prevention tools and options.</li><li>Expert knowledge of homelessness policy and practice, and a deep understanding of national and local welfare and housing systems.</li><li>Outstanding customer service skills, including the ability to explain technical information simply and provide sensitive, effective support to vulnerable customers.</li><li>Experience of giving advice and information in a busy, front-line customer-focused environment.</li><li>Strong negotiation, advocacy, and mediation skills, with experience of interviewing homeless applicants and handling sensitive information.</li><li>Ability to gather and interpret complex information quickly, think creatively about problems, and identify practical solutions.</li><li>Excellent written and verbal communication skills, including the ability to write detailed technical letters and reports, and devise Personalised Housing Plans.</li><li>Ability to organise and monitor workload, prioritise competing demands, and work effectively under pressure to meet statutory deadlines and performance targets.</li><li>Strong interpersonal skills, including active listening and the ability to maintain positive working relationships with customers and stakeholders.</li></ul>This post will require a satisfactory enhanced DBS check, travel for business purposes, and occasional work outside normal office hours. Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=27259&amp;hashed=-573680398" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Homelessness Prevention & Solutions Officer

Title: Resolution Team LeaderContract Type: Permanent, Full time, 35 hours per weekSalary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum per annum (Regional salary)Grade: 08Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 19th January 2026 at 11pmInterviews to be held during w/c 26th January 2026Please click here for the role profile -<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQ261PKG9/8mpp6K2OyzRd8+jOTAbKstQ9lNG0IjdMXpJ+NuJJuK76dOJE8vjf2Clu" target="_blank">Role Profile - Resolutions Team Leader.pdf</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply*Join our Customer Relations Team at L&amp;QWe’re looking for a passionate and motivated Resolutions Team Leader to join our Customer Relations team.This is an exciting opportunity to lead a team of dedicated Resolutions Officers, ensuring our customers receive a fair, transparent and high-quality complaints service. You’ll play a vital role in driving service excellence, supporting your team to achieve great outcomes, and ensuring compliance with the Housing Ombudsman Code.If you’re an experienced team leader who thrives on developing people, improving processes, and delivering exceptional customer experiences, we’d love to hear from you.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li> Lead, coach, and motivate a team of Resolutions Officers to provide a high-quality complaints service.</li><li>Take ownership of complex and escalated complaints, ensuring fair and timely outcomes.</li><li>Ensure complaints are managed in line with L&amp;Q’s policies, procedures, and performance standards.</li><li>Monitor and report on team KPIs, identifying opportunities for continuous improvement. </li><li>Provide guidance and oversight on responses to the Housing Ombudsman, ensuring quality and compliance.</li><li>Foster a culture of accountability, empathy and problem-solving across the team.</li><li>Build strong relationships with key internal stakeholders to identify and address the root causes of complaints.</li></ul>What you'll bring: <ul><li>Experience leading or supervising a team within a customer service, complaints or resolution environment.</li><li>Proven ability to manage complex and sensitive customer issues effectively.</li><li>Excellent written and verbal communication skills with strong attention to detail.</li><li>Confidence in coaching, motivating and developing individuals to achieve targets.</li><li>A calm, impartial, and solutions-focused approach when handling conflict.</li><li>Knowledge of the Housing Ombudsman Code or housing complaints processes (desirable).</li><li>Proficiency in Microsoft Office and CRM systems.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<ul></ul>

Resolution Team Leader - 7389

Title: Resolutions Team ManagerContract Type: Permanent, Full Time, 35 hours per weekSalary: Starting from £55,270 (London salary) and from £47,920 (Regional salary) per annumGrade: 10Reporting Office: London, Stratford or Manchester, TraffordPersona: Agile 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 18th January 2026 at 11pmInterviews to be held on the 28th January 2026Please see the role profile here - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQAsdwmvCceB0XsB3fwRkcQmud5hBdFUujpYYVFj8O+6lMB0fWHYvU+IDjHIBQq8MH" target="_blank">Role Profile - Resolutions Manager.pdf</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply*Join our Complaints Team at L&amp;Q:At L&amp;Q we’re committed to delivering exceptional service to our residents – and that means learning from every experience. As one of our resolution team managers you will lead and inspire a team of complaint handlers to ensure a high-quality, robust, and timely complaint management service is provided to residents and other external stakeholders at various levels. The role will help to improve the customer complaints experience to increase resident satisfaction, and you will directly manage Resolutions Team Leaders to role model and implement areas of accountability. Are you an inspirational leader with a track record of managing successful large complaint teams?If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Lead the resolutions team to handle customer complaints in line with agreed policies and procedures</li><li>Lead the team to ensure KPIs and agreed team objectives are met</li><li>Hold colleagues accountable for service delivery required to ensure complaints are proactively resolved in a timely and efficient manner, ensuring that the individual needs of complainants are considered on a case-by-case basis</li><li>Form effective relationships with internal and external stakeholders at all levels to achieve successful results for customers</li><li>Make logical decisions focused on solutions, recognising when things aren’t right, and acting quickly to make changes and put things right for the customer</li><li>Advocate change on behalf of the customer to create a better and faster customer experience for L&amp;Q customers</li></ul>What you'll bring:<ul><li>Experience in managing large complaint-handling teams including setting targets and monitoring quality and compliance</li><li> An ability to find creative and practical solutions to customer issues</li><li>Excellent communication and presentation skills, with the ability to adapt your style to customer needs</li><li>A demonstrable track record of commitment to excellent customer service in a demanding service centre environment</li><li>Experience of leading effective business improvement projects</li><li>Extensive experience of directly managing complaints</li><li>Experience of working in the social housing sector and working in line with the Housing Ombudsman’s Code and Scheme</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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Resolutions Team Manager - 7388

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Please apply online via the link provided.
No agencies please.



Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC!
The role
We are looking for a passionate individual who is customer focused, a team player and wants to help improve our local communities in Charnwood.
The Council is recruiting for a full time, permanent Housing Options Officer.
A housing options officer seeks to relieve and prevent homelessness. They assess the needs of individuals facing housing challenges and make statutory decisions to secure housing that meets statutory guidelines.
This is an exciting opportunity to join a service working towards reducing rough sleeping and ending cycles of homelessness in Charnwood and supporting people to access suitable accommodation.
The role involves conducting thorough assessments of clients' circumstances, understanding their needs, and offering appropriate advice and options. You will provide information on available housing options, private rentals, welfare and potential financial support schemes.
Additionally, you'll collaborate with other internal and external teams to ensure a comprehensive approach to housing support, aiming to improve the quality of life and stability for those seeking assistance. Your communication, problem-solving, and empathy skills will be essential in guiding individuals through the housing process and helping them secure suitable and sustainable living arrangements.
The benefits of working with us:
<ul>
<li>Agile working for many roles</li>
<li>Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays</li>
<li>Most services are closed over Christmas</li>
<li>Opportunities for professional development linked to many roles</li>
<li>Access to the Local Government Pension Scheme</li>
<li>Free parking</li>
</ul>
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Find out more about this role and who we are by visiting <a href="http://www.charnwood.gov.uk/jobs" target="_blank">www.charnwood.gov.uk/jobs</a>
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

Charnwood Borough Council

Housing Options Officer H150

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5264/L235_Housing_Standards_Officer.pdf" target="_blank">L235_Housing_Standards_Officer</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Charnwood Borough Council in Leicestershire is an ambitious and dynamic organisation with a strong focus on supporting communities, looking after the environment, and creating a thriving economy.
We are also customer focused, both internally and externally.
We are looking for the latest member of the CBC team to deliver our aims and values.
About The Role
As a Housing Standards Officer you will be joining the dedicated Private Sector Housing Team.&nbsp; Your primary focus will be ensuring the quality and standard of privately rented housing in Charnwood.&nbsp; You’ll do this by responding to complaints about disrepair from private tenants, building good relationships with landlords and tenants, completing inspections and reports. We’re committed to your personal and professional development and we’ll offer training to you if you need it.
This is a hybrid role and we’re flexible to your preference on the amount of time that you work from home or from the office.&nbsp; The role includes on-site visits and inspections in the Charnwood area.
For more information, please contact Helen Foster – Private Sector Housing Manager email – <a href="mailto:helen.foster@charnwood.gov.uk" target="_blank">helen.foster@charnwood.gov.uk</a>
What we offer
The benefits of working with&nbsp;CBC:&nbsp;
<ul>
<li>Agile working for many roles&nbsp;</li>
</ul>
<ul>
<li>Generous annual leave of between 35.5&nbsp;and 40.5 days&nbsp;of leave (depending on length of service),&nbsp;inclusive of&nbsp;bank holidays&nbsp;</li>
</ul>
<ul>
<li>Most services are closed over Christmas&nbsp;</li>
</ul>
<ul>
<li>Opportunities for professional development linked to many roles&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Access to the Local Government Pension Scheme&nbsp;</li>
</ul>
<ul>
<li>Free parking&nbsp;</li>
</ul>
The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.
We are a Disability Confident Employer and strive to promote a disability confident culture.&nbsp; To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit: <a href="http://www.charnwood.gov.uk/pages/equality_diversity_and_inclusion" target="_blank">www.charnwood.gov.uk/pages/equality_diversity_and_inclusion</a>.
We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC’s Employer Recognition Gold Award.
Colleagues are also actively engaged through our Staff Forum and groups such as our Health and Wellbeing Group and Equality Working Group.
Find out more about this role and who we are by visiting <a href="http://www.charnwood.gov.uk/jobs" target="_blank">www.charnwood.gov.uk/jobs</a>
About the Council&nbsp;&nbsp;
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.&nbsp;
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.&nbsp;
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.&nbsp;
&nbsp;About Charnwood&nbsp;
We are proud of our borough, and it is&nbsp;a great place&nbsp;to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.&nbsp;
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.&nbsp;&nbsp;It is a diverse community thanks to its student population and cultures from around the world.&nbsp;
No agencies please.

Housing Standards Officer (L235)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5255/Maternity_Cover_Compliance_Manager_JD_Oct_25.pdf" target="_blank">Maternity_Cover_Compliance_Manager_JD_Oct_25</a></li>
</ul>





COMPLIANCE MANAGER (12 months fixed term contract Maternity Cover)
“An exciting, fixed term contract of 12 months duration has become available to provide maternity cover for our Compliance Manager.
This important role will suit someone with previous experience in the sector, a deep understanding of compliance, and a keen eye for detail with a flexible attitude.
We may be small in terms of the number of assets we own and manage, but we treat compliance very seriously. 
With a broad portfolio of stock – mainly providing independent living for over 55’s – we are looking for someone with drive and enthusiasm.

Compliance Manager (12 Month Fixed Term Contract Maternity Cover)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5253/Asset_Technical_Officer_JD_PRG_-_Oct_2025.pdf" target="_blank">Asset_Technical_Officer_JD_PRG_-_Oct_2025</a></li>
</ul>





ASSET TECHNICAL OFFICER ROLE
“We have a vacancy for a key role in our Asset team".
An exciting opportunity to become an Asset Technical Officer has arisen at Greenhill Housing Association for the right person.
We are looking for someone keen to either start or develop their career in asset management.
Supporting the Director of Asset management you will be involved in a broad range of projects and tasks, from carrying out property inspections and writing reports/letters through to organising stock condition surveys.
Don’t worry if you don’t yet have professional qualifications – enthusiasm and willingness to learn are key. Oh, and we will help train you and steer you in the right direction.
Sound good? Want to learn more?&nbsp;&nbsp;

Asset Technical Officer

Title: Cost Manager Contract Type: Permanent, Full Time,35 hoursSalary: £63,807 per annum to£70,555 per annum dependant on experience. *Plus £1,300 Essential Car UserAllowance Grade: 11Reporting Office: London, Stratford Persona: 20% - 40% ofcontractual hours to be worked from reporting office/working location/Site(hybrid working)Closing Date: 19thJanuary 2026 at 9am via MS TeamsInterview Dates: 27thJanuary 2026 via MS Teams<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAHCkGBKfl+1JnZyOPvByCrIAJtRnNNcytJgNEbHz4RPGB8KLtGTu2amsR9mEyYxRU" target="_blank">Role Profile - Cost Manager.docx</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a>include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Commercial Team at L&amp;Q:L&amp;Q’s Commercial team within Property Services is seeking a dynamic Cost Manager to establish and lead a new cost consultancy function. This is an exciting opportunity to play a pivotal role in delivering our Major Works and Investment Programme. This is a unique and exciting opportunity to shape the future of cost consultancy at L&amp;Q. As our new Cost Manager, you’ll be instrumental in building an in-house cost consultancy function from the ground up. This strategic move will empower L&amp;Q with enhanced commercial control, enabling us to drive greater value for money across our Major Works and Investment Programme. You’ll be at the forefront of improving cost transparency, strengthening financial governance, and ensuring our projects deliver maximum impact for our residents and stakeholders.The Cost Manger will be required to Lead the development and implementation of a cost consultancy function within the Commercial team. Provide expert cost management support across the Major Works and Investment Programme. Collaborate with internal and external stakeholders to ensure that costs are accurately reported. Produce quarterly commercial overviews, market trend analysis, and audit/valuation assurance reports. Lead quarterly valuation reviews for all partner contractors, checking compliance with the Price Framework. Conduct in-depth audits of build-ups, variations, and open book data. Produce reconciliation reports, identify anomalies, and recommend improvements. Manage final account audits and ensure appropriate shared savings calculations.Take the Lead in Shaping Cost Excellence. This is a rare opportunity to take ownership of a newly created role and make a tangible impact from day one. If you’re passionate about cost consultancy, thrive in a collaborative environment, and want to build something meaningful, this role offers the perfect platform to elevate your career and leave a lasting legacy.If this sounds like you, we would love for you to apply!Your impact in the role:To be considered for this role candidates will be able to demonstrate experience, knowledge and understanding of:· Managing budgetary constraints using forensic cost control techniques· Strong analytical skills and will be highly numerate with data interrogation skills· Experience of managing principal and subcontractor arrangements· You will have a good understanding of Cost value reconciliation · Commercial Awareness with good legal/contractual knowledge· Competent in use of standard methods of measurement and use of NHF SoR’s · Strong leadership skills and experience managing others and working collaboratively with othersWhat you'll bring:· Degree or HNC level in a related discipline or equivalent substantial experience· It is desirable for candidates to be professionally qualified member of CIOB/RICS but not essential.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Fine out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAHCkGBKfl+1JnZyOPvByCrIAJtRnNNcytJgNEbHz4RPGB8KLtGTu2amsR9mEyYxRU" target="_blank"></a> <ul></ul>

Cost Manager - 7372

Title: Senior Quantity SurveyorContract Type: Permanent, Full time, 35 hours per weekSalary: £63,807 to £70,555 pa depending on experience. * PlusEssential Car User Allowance £1,300Grade: 11Reporting Office: London, Stratford Persona: AgileWorker: 20% - 40% of contractual hours to be worked from reportingoffice/working location (hybrid working)Closing Date: 19th January 2026 at 11pmInterview Dates: 27thJanuary 2026 face to face interviews at our Stratford, London Office<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAd/sCP84sJIwxNi42uzQlrViKNw1JAzFCugt9v7svMXq8PHMq1xi5LZm+mfab/fZ/" target="_blank">Role Profile - Senior Quantity Surveyor.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Commercial Team at L&amp;Q:L&amp;Q are looking for a proven Senior Quantity Surveyor with extensive Quantity Surveying experience to join the Property and Investment Services Commercial team. The vacancy exists within the Reactive Repairs and Minor Works Commercial Team. Our Senior Quantity Surveyors have up to 3 direct reports and the role reports to the Senior or Managing Quantity Surveyor. The Senior Quantity Surveyors are responsible for the financial and contractual administration of projects carried out by L&amp;Q, ensuring that general quantity surveying duties are performed to the highest standard and ensuring full contractual and monetary entitlement in the most advantageous terms for L&amp;Q. The Project Quantity Surveyor will also be accountable for the identification, securing and recording of savings on projects.If this sounds like you, we would love for you to apply!Your impact in the role:The post holder will take full ownership of the project and work stream to ensure all costs and required contracts are in place.Being confident in supporting operational colleagues and all other relevant colleagues to ensure that all significant project issues and correspondence and all necessary contractual processes have been observed.You'll be able to take control of the management of subcontractors and suppliers to always achieve best value to a programme whilst protecting the business contractually and providing accurate financial forecasting.What you'll bring:· Providing mitigation strategies for immediate implementation of all matters relating to contract and subcontract for review by Managing Quantity Surveyor or Head of Commercial.· Managing budgetary constraints using forensic cost control techniques· Strong analytical skills and will be highly numerate with data interrogation skills· Experience of managing principal and subcontractor arrangements· Be confident in managing poor performance.· You will have a good understanding of Cost reconciliation for a workstream· Commercial Awareness with good legal/contractual knowledge· Competent in use of standard methods of measurement and use of SoR’s· Degree or HNC level in a related discipline or equivalent substantial experience· It is desirable for candidates to be professionally qualified member of CIOB/RICS but not essential.A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. <ul></ul>

Senior Quantity Surveyor - 7373

About the roleAre you a strategic thinker with a passion for delivering high-quality housing services? North Northamptonshire Council is seeking a dynamic and experienced Housing Capital Investment Manager to lead the delivery of our statutory capital property investment programme.In this pivotal role, you will manage all aspects of capital investment in council housing (excluding Gas, Electric, and Voids), including stock condition surveys, cyclical maintenance programmes, and property adaptations. You’ll ensure our homes are safe, compliant, and meet the needs of our tenants—while aligning with the Council’s corporate objectives and legal obligations.What will you be doing?<ul><li>Lead the planning and delivery of the Council’s housing capital investment programme across North Northamptonshire.</li><li>Oversee stock condition surveys, cyclical maintenance, and property adaptations to ensure timely and efficient service delivery.</li><li>Ensure compliance with the Decent Homes Standard, Landlord and Tenant Act 1985, Housing Act 2004, and other relevant legislation.</li><li>Manage procurement processes for contractors and suppliers, ensuring financial and regulatory compliance.</li><li>Lead and support teams based at Robinson Way and Fleming Road Depots, fostering a culture of safety, professionalism, and continuous improvement.</li><li>Support the Head of Housing Maintenance and Development in implementing legislative changes and driving service transformation.</li><li>Act as deputy to the Head of Housing Maintenance and Development when required.</li></ul>About you <ul><li>Proven experience in managing housing capital investment programmes or similar large-scale property maintenance projects.</li><li>Strong knowledge of housing legislation, health and safety regulations, and procurement best practices.</li><li>Excellent leadership and team management skills.</li><li>Ability to drive innovation and service transformation in a complex, multi-stakeholder environment.</li><li>A collaborative and proactive approach to problem-solving and service delivery.</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Housing Capital Investment Manager - Internal Only

We’re looking for two Heating and Billing Managers to join our Mechanical Services team and take operational responsibility for the delivery of heat network billing across our portfolio. In this role, you’ll manage billing and income collection services for approximately 250 heat networks, ensuring full cost recovery and compliance with Heat Trust standards. You’ll work closely with internal teams, contractors, and external stakeholders to deliver a first-class service to our customers while driving improvements and efficiencies. This is a key role in supporting the sustainable delivery of heat and hot water services and contributing to the development and implementation of our new strategy. You will be required to attend the office a minimum of two days per week for meetings and collaboration.What you'll doOn a day-to-day basis, you’ll oversee billing operations, manage income recovery processes, and ensure compliance with regulatory and contractual requirements. You’ll act as the first point of contact for residents and local officers regarding billing queries, analyse billing data to monitor performance, and identify opportunities for improvement. You’ll manage relationships with third-party suppliers, attend monthly and quarterly review meetings, and produce reports on service performance. You’ll also support the development of a ‘one team’ culture, working collaboratively with Housing Operations and other departments to raise the profile of the Heat Networks team and deliver excellent customer service. What you'll need<ul><li>Experience in contractor and stakeholder management</li><li>Strong background in income and debt recovery processes</li><li>Excellent communication and relationship-building skills</li><li>Proficiency in MS Office applications, including Excel and Word</li><li>Awareness of heat network best practice and standards, with a degree or working towards a professional qualification in Heat Networks</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Wednesday 28th January We reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





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Heating and Billing Manager

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Housing Liaison Officer (Termination &amp; Sign Up Officer) £41,133 - £43,680 per annum 1 Permanent Post This position reports to the Termination &amp; Sign-Up Team Leader and is part of Strategic Void Management. This job has no direct line management of staff. The role will predominately be signing up applicants ensuring they are issued the correct tenancy and also at times carrying out Accompanied Viewings with tenants. Another function the post holder will be responsible for is ensuring tenancies are terminated speedily within housing law to ensure no delays in the voids process. This post will also be responsible for updating NEC property, voids module and other associated spreadsheet to allow the monitoring of void properties, sign-ups and tenancy termination. The post is based at Bridge Road Depot and is not a hybrid role with the post holder having to attend the office five days a week., &nbsp; It would be advantageous for the candidate to have knowledge of housing law, LBN’s housing stock, voids and any qualifications relating to housing or housing law. Also, a knowledge of the allocations process would be helpful to the job role. Please view JD here closing date: 12th January 2026 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Housing Liaison Officer (Terminations & Sign Up Officer)

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The Money Adviser role provides a proactive, needs-led service to Portsmouth Homes residents and their households, focusing on complex financial, welfare benefit, and debt issues. The aim is to help residents sustain their tenancies, improve financial resilience, and complement the support offered by generic Housing Officers. Money Advisers work collaboratively within Housing Offices and the wider community, offering specialist expertise in welfare benefits, debt management, and budgeting. You will be required to manage your own caseload, assisting tenants with complex situations requiring specialist intervention, such as mandatory reconsiderations, appeals, Debt Relief Orders, and bankruptcy processes. Skills: •	You must be able to demonstrate a good working knowledge of welfare benefits and local and national policies and legislation regarding Money Debt and Welfare Benefit advice. Preferably with experience of supporting and advocating for customers. •	You should have experience of supporting customers with budgeting advice and advising on priority and non-priority debts, you may hold a relevant qualification, though applications are welcomed from those willing to obtain qualification whilst in post. •	Be approachable, supportive and non-judgemental, and able to foster positive working relationships with customers, colleagues and other professionals. •	Be able to listen well and use effective questioning skills and professional curiosity to understand the root causes of customers problems. •	You should be competent at understanding complex information and relaying this to customers in clear and simple terms, with a focus on the best outcome for the customer. •	You should have strong written and verbal communication skills to enable effective negotiation with creditors or other professionals where appropriate. •	Have experience in developing others, supporting them to perform effectively in their role, with the confidence to reflect with them on the quality of their interactions. •	Be self-motivated with the ability to work without support, and with a willingness to keep your knowledge updated through your own research. •	You should have an awareness of the wider social issues that affect our customers. •	You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound. •	Be able to utilise good negotiation and persuasive skills to ensure action plans are met and customers and their households are supported appropriately. •	Be able to work closely with all teams within Portsmouth Homes to ensure tenants with the most complex needs are supported effectively for them to be able to maintain their tenancies. •	You should understand and demonstrate the importance of working collaboratively with Housing Benefit Teams, Council Tax Departments, the Department for Works and Pensions and other Money advice organisations to ensure Money Advice is consistent and in the best interests of the customer. •	You should hold or be prepared to obtain and maintain accreditation with the Institute of Money Advisors, and Debt Relief Order Intermediary status. •	Be competent with using Microsoft Software including Excel, Work and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. •	Be flexible as you may be required to work from Area Housing Offices, Community Bases and in customers homes. You may also be required to carry out visits outside of normal working hours. •	You should hold a current driving licence and have access to a vehicle.

Money Adviser

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<h2>Job introduction</h2>Job title:&nbsp;Housing Solutions Out of Hours Advice and Prevention OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Liverpool’s Housing Solutions Service has recently undergone a major transformation, creating new opportunities and innovative ways of working. This is an exciting time to join our growing team and play a vital role in supporting people when they need it most. As an Out of Hours Advice and Prevention Officer, you’ll provide urgent homelessness assistance outside normal working hours, offering clear advice, assessing immediate needs, and arranging emergency accommodation in line with statutory requirements.The role:<ul><li>You’ll work closely with partners and our daytime Housing Solutions team to ensure continuity of care, while safeguarding vulnerable individuals and families.</li><li>You'll thrive in a fast-paced environment, can stay calm under pressure, and want to make a real difference in people’s lives.</li><li>Evening, weekend, and public holiday shifts are part of the rota, with full training and support provided.</li></ul>Our offer to you:<ul><li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps:Closing date: midnight on Friday 23rd January 2026 Shortlisting date:&nbsp;TBC Interview date: TBC Interview type: face-to-faceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact&nbsp;<a href="mailto:matthew.moss@liverpool.gov.uk" target="_blank">matthew.moss@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at&nbsp;<a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility&nbsp;<a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Housing Solutions Out of Hours Advice and Prevention Officer

Title: Neighbourhood Housing Lead –East and East Anglia - MultipleContract Type: Permanent - Full Time - 35 hoursSalary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience, plus £1,300 ECU allowance*Grade: 7Reporting Office: Stratford, London, E15Working/Patch Location: Redbridge, Newham, Havering, Barking and Tower Hamlets.Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Working Pattern: Monday – Friday – 09:00 – 17:00Closing Date: 14th January 2026 -23:00Interview Dates: To be confirmed. Interviews may be held in person at our Stratford office.<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Previous applicants need not apply (if prior application regretted in the last 12 weeks)<a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgO3RkIBDPkYUpfpGH8q2qP3HWpII3MeaixJ2ymwZ3P8HRhSmnYMFuUGm3ouKi4Hkx" target="_blank">Role Profile - Neighbourhood Housing Lead.docx</a><a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgO3RkIBDPkYUpfpGH8q2qP3HWpII3MeaixJ2ymwZ3P8HRhSmnYMFuUGm3ouKi4Hkx" target="_blank"></a> Join our East and East Anglia Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.If this sounds like you, we would love for you to apply!Your impact in the role, as the Neighbourhood Housing Lead, you’ll be responsible for the following:<ul><li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li><li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in</li><li>You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.</li></ul>What you'll bring:<ul><li>You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.</li><li>You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li><li>You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li><li>You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li><li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li><li>Have demonstrable experience in a similar role.</li><li>Have a valid license and access to a car for work use.</li></ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and departmentIf you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Find out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevantpolicy as updated from time to time. #TJ





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124 Housing Jobs in England