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Housing First Co-ordinatorAre you ready for a role that truly changes lives? This is not traditional support work, it’s about creativity, persistence, and thinking outside the box. As a Housing First Co-ordinator, you will lead the delivery of our Housing First programme, ensuring individuals with complex needs are supported to maintain tenancies and improve their quality of life.This is a key role where you will coordinate multi-agency support, embed Housing First principles in everyday practice, and work collaboratively as part of a small, dedicated team while also being confident in lone working when required.You will make sure people get the right support, in the right place, at the right time.What Makes This Role Unique?<ul><li>You will work with people who have faced trauma and where traditional support methods have failed.</li><li>In Housing First, “non-engagement” doesn’t exist, we ask, what haven’t you tried yet? What else could you do?</li><li>Success isn’t about big wins; it’s about small steps that add up to life-changing progress.</li><li>You will have a small caseload (up to 7 clients) because the support is intense and every day is different.</li></ul>What We Are Looking For<ul><li>Resilient, resourceful, and ready to face challenges head-on.</li><li>Strong boundaries and a commitment to reflective practice.</li><li>A flexible, can-do attitude with creativity at the heart of everything you do.</li></ul><ul><li>Valuable life experience that equips you with the skills and strength to succeed, regardless of whether your background is in policing, social work, or another field.</li></ul>Key Responsibilities<ul><li>Coordinate support for individuals with complex needs transitioning into and maintaining housing.</li><li>Work collaboratively with partners including health, social care, substance use services, and housing providers.</li><li>Uphold Housing First principles: choice, harm reduction, and person-centred support.</li><li>Monitor and evaluate outcomes to ensure effective interventions.</li><li>Provide guidance and supervision to support staff or peer mentors.</li><li>Maintain accurate records and reporting in line with organisational and funder requirements.</li><li>Provide annual leave cover for Housing First in Hemel Hempstead.</li></ul>The Benefits<ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£32,292 pa for a 37.5 hour a week contract</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Enjoy opportunities for professional development, including support for qualifications.</li><li>Discounts and Savings withHigh Street and online retailers</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee assistance helpline</li></ul>Ready to Make a Difference?If you are ready to bring your energy, ideas, and expertise to a role where you can truly influence change, we would love to hear from you.About UsHightown is a charitable housing association operating principally in Hertfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.We review applications and interview on a rolling basis, so apply early to avoid missing out. Appointment is subject to satisfactory right-to-work checks, enhanced DBS, references and medical clearance. Hightown is an Equal Opportunities and Disability Confident Employer.

Hightown Housing Association

Housing First Co-Ordinator

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking a highly motivated and experienced professional to take on the pivotal role of Housing Transformation Project Manager within the Housing &amp; Regeneration Directorate.This critical position is responsible for supporting the development and delivery of Harrow’s Housing Transformation Programme, driving service improvements and cultural change to meet the division’s vision, strategic aims, and regulatory requirements. You will play a key role in planning, coordinating, and delivering projects that enhance compliance, improve customer experience, and embed innovation across housing services.A core focus of the role is ensuring alignment with regulatory standards, including those set by the Regulator of Social Housing, the Building Safety Regulator, and the Housing Ombudsman Service. You will research and implement best practices, champion digital innovation, and work collaboratively with internal teams, residents, and external partners to deliver measurable outcomes. The successful candidate will demonstrate strong project management expertise, excellent analytical and communication skills, and the ability to influence and engage stakeholders at all levels.This position is offered as a fixed-term contract or secondment for a period of 2 years. About You The successful candidate will have:<ul><li>Educated to degree level or equivalent, or substantial relevant work experience.</li><li>Knowledge of the regulatory and statutory requirements that apply to social housing providers.</li><li>Experience in strategic reviews, continuous improvement, benchmarking, and project management within a complex organisation.</li><li>Proven ability to manage projects on time and within budget, delivering significant organisational and service improvements.</li><li>Experience of delivering service improvements and evidencing outcomes in a regulatory, governance, or assurance-based environment.</li><li>Strong analytical skills with experience in Knowledge Information Management, including data analysis and reporting.</li><li>Proficiency in Microsoft applications, systems, and other business tools.</li><li>Ability to build and maintain effective working relationships across all levels of the organisation and with external partners.</li><li>Excellent written and verbal communication skills, including the ability to persuade, influence, negotiate, and present complex information clearly.</li></ul>This post will require occasional travel for business purposes. Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=27230&amp;hashed=300438891" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Housing Transformation Project Manager

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking an accomplished and visionary professional to take on the pivotal role of Housing Transformation Programme Manager within the Housing &amp; Regeneration Directorate.This critical leadership position is responsible for developing and delivering a comprehensive transformation programme for the Housing division, ensuring alignment with Harrow’s vision, strategic aims, and the new national regulatory framework for social housing. You will lead on interpreting legislation and regulatory requirements, embedding compliance, and driving service improvements that enhance quality, efficiency, and customer satisfaction.A core focus of the role is evidencing outcomes and demonstrating compliance with the expectations of the Regulator of Social Housing, the Building Safety Regulator, and the Housing Ombudsman Service. You will champion innovation, digital solutions, and best practices while working collaboratively with internal teams, residents, elected members, and external partners to deliver measurable improvements. The successful candidate will demonstrate exceptional programme management skills, strategic insight, and the ability to influence and engage stakeholders at all levels.This position is offered as a fixed-term contract or secondment for a period of 2 years. About You The successful candidate will have:<ul><li>Educated to degree level or equivalent, or substantial relevant work experience.</li><li>Wide-ranging knowledge of the regulatory and statutory requirements that apply to social housing providers.</li><li>Experience in strategic reviews, continuous improvement, benchmarking, and programme management within a complex organisation.</li><li>Proven ability to manage a programme of projects on time and within budget, delivering significant organisational and service improvements.</li><li>Experience of delivering service improvements and evidencing outcomes in a regulatory, governance, or assurance-based environment.</li><li>Strong analytical skills with experience in Knowledge Information Management, including data analysis and reporting.</li><li>Proficiency in Microsoft applications, systems, and other business tools.</li><li>Ability to build and maintain effective working relationships across all levels of the organisation and with a range of external stakeholders.</li><li>Excellent written and verbal communication skills, including the ability to persuade, influence, negotiate, and present complex information clearly.</li><li>Level 4 Housing Management Qualification or willingness to undertake this.</li></ul>This post will require occasional travel for business purposes. Related Documents For more information please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=27231&amp;hashed=1376992300" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Housing Transformation - Programme Manager

To assist the Property Services team to ensure that the 3000 homes owned by the Council have up to date and accurate asset information in order to create the necessary programmes of work to keep the housing stock in good condition and compliant.Provide general administrative support to the Property Services team.To book inspections and visits for the Property Services team.To complete satisfaction surveys and record results for Property Services programme of works.To undertake disrepair calls, log and administer any resulting actions. To send letters and monitor responses to follow-up where there is no response.Work closely with repairs contactor to raise repairs and A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience.An opportunity has arisen for a motivated and enthusiastic Property Service Apprentice to join the HRA Property Services Team within the Housing Service. This is a great chance to gain the Business Administrator Advanced Apprenticeship Level 3 whilst working for the Property Services Team provide support as listed above. As part of this role you can expect to undertake the following tasks:<ul><li>Data inputting</li><li>Scanning</li><li>Filing</li><li>Updating of systems</li><li>Email inbox monitoring</li><li>Maintenance of database </li><li>Calling tenants</li><li>Writing and sending letter</li><li>Responding to simple queries via telephone or email</li></ul> For Level 3 Apprentices - The Business Administrator Apprenticeship is a two year programme incorporating real work experience and learning, to gain the knowledge and development of skills and behaviours to successfully complete the programme. This apprenticeship involves approximately 18 months on the job development, followed by an end point assessment consisting of a knowledge test, a presentation on the project completed; and a discussion on the portfolio of learning and development produced during the apprenticeship. A grading of either Pass or Distinction is achievable.Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed.If this sounds like the role for you, then we would encourage you to apply today.Applicants must be able to demonstrate all essential requirements as listed in the job profile. As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experienceWe will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers. In return we offer you: <ul><li>23 days paid annual leave</li><li>Generous local government pension </li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Free NUS Apprentice Extra Card- student discounts at 100’s of retailers</li><li>Student rates for Medway Council Leisure Centres</li><li>Student rates for Medway Council Libraries plus free e-books</li><li>Discounted Arriva bus travel</li></ul>Important InformationInterviews are likely to be held in person at Medway Council offices at Gun Wharf, if your application is successfully shortlisted. If you would like to have an informal discussion with the recruiting manager please call Manjit Kaur on 07740 590450 or email <a href="mailto:manjit.kaur@medway.gov.uk" target="_blank">manjit.kaur@medway.gov.uk</a>.Subject to checks, candidates must be available to start from March 2026. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Property Services Apprentice

Interview Date: 23 or 26 January 2026Join us at Medway Council and help shape the future of housing services for our community. About the Role We are seeking an experienced and dynamic Head of Tenant Services to lead our tenancy and estate management functions, including neighbourhood services, leaseholders, rental income, homes for independent living, tenant engagement, and housing ICT. This is a pivotal role within our Housing Senior Management Team, driving forward improvements and ensuring tenants remain at the heart of everything we do. You will oversee key areas such as: <ul><li>Income collection (circa £17m) and tenancy sustainment. </li><li>Leaseholder services, land sales, and Right to Buy applications. </li><li>Tenancy management, including anti-social behaviour interventions and allocations. </li><li>Homes for Independent Living, supporting residents to live independently. </li><li>Tenant engagement and data insight to deliver a tenant-led landlord service. </li><li>Leading client functions for estate cleaning and grounds maintenance. </li></ul>This role is central to delivering the One Medway Plan (2024–2028) and achieving compliance with the Regulator for Social Housing’s Continuous Improvement Plan, following our C2 Judgement in November 2024 and our aspirations to achieve a C1 in 2026.About You<ul><li>Chartered Institute of Housing (CIH) Level 5 or above (or willing to achieve within 12 months) </li><li>Degree-level education or equivalent experience </li><li>Significant leadership experience in housing services </li><li>Strong strategic vision and ability to drive change </li><li>Excellent communication and stakeholder management skills </li><li>Proven ability to manage budgets, projects, and service plans </li></ul>If you would like an informal discussion with the recruiting manager, please call Becs Wilcox, Chief Housing Officer on 01364 333581. Ready to make a difference? Apply now and help us deliver high-quality housing services that transform lives. In return we offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Car Benefit Scheme from Tusker </li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a> </li></ul>We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our <a href="https://www.medway.gov.uk/info/200387/council_plan" target="_blank">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. We provide all local Government services for a quarter of a million people, looking after <a href="http://www.medway.gov.uk/schoolsandeducation.aspx" target="_blank">education</a>, <a href="http://www.medway.gov.uk/binsrubbishandrecycling.aspx" target="_blank">environment</a>, <a href="http://www.medway.gov.uk/carehealthandsupport.aspx" target="_blank">social care</a>, <a href="http://www.medway.gov.uk/housing.aspx" target="_blank">housing</a>, <a href="http://www.medway.gov.uk/planningandbuilding.aspx" target="_blank">planning</a>, <a href="http://www.medway.gov.uk/businessandinvestment.aspx" target="_blank">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. For further information please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Head of Tenant Services

Post titleTemporary Accommodation OfficerPost No44697 SalaryStarting from £31,537 to £36,363 p.a. GradeGrade 5Hours37 hours per weekPlace of workWorthing Town Hall Closing date16th January 2026InterviewsTBC Join Our Team and Make a Real Difference in Your Community!Are you passionate about providing high-quality support to those in need? We are looking for a dedicated and resilient Temporary Accommodation Officer to join our team. In this vital role, you will be on the front line, helping homeless households secure safe and suitable temporary accommodation and supporting them on their journey to a permanent home.This is a challenging but highly rewarding position where you will manage our accommodation portfolio, build key relationships with landlords, and directly assist vulnerable members of our community every day. About the Role:<ul><li>Placing &amp; Supporting Households: You will manage the end-to-end placement of homeless households, conducting suitability assessments and ensuring they are settled into appropriate temporary accommodation. Property Management: You will be responsible for the day-to-day management of our accommodation stock, including Private Sector Leases. This involves conducting regular inspections and liaising with our teams on repairs to ensure all properties are safe and well-maintained.</li><li>Tenancy Management: You will handle all aspects of the tenancy, from signing up new tenants and processing housing benefit claims to managing tenancy breaches.</li><li>Income &amp; Occupancy: A key part of your role will be to work efficiently to minimise void periods.</li><li>Collaborative Working: You will act as a key contact for queries, liaise with internal teams and external support agencies, and participate in a team duty rota to ensure a seamless service.</li></ul> What we're looking for – your behaviours will be key:We are seeking an individual who embodies our core principles of resilience, adaptability, and participation. You will be someone who:<ul><li>Listens actively and truly understands the needs of our customers and partners.</li><li>Communicates clearly and confidently, conveying key information effectively to diverse audiences, both in writing and verbally.</li><li>Says what they think and does what they say, demonstrating honesty and openness in all interactions.</li><li>Is inclusive and kind, valuing the unique strengths of people from all backgrounds and fostering a supportive environment where everyone feels part of the team.</li><li>Is ambitious, bringing passion for delivering a high-quality service and continuously seeking ways to improve outcomes for our residents.</li><li>Thinks and acts beyond themselves and their service, embracing collaboration and partnership to deliver Our Plan.</li><li>Is resilient, maintaining a positive attitude, effectively prioritising workload, and supporting their own wellbeing and that of colleagues.</li><li>Is adaptive, with an active interest in learning and development, experimenting with new ways of working, and anticipating new challenges to embrace change.</li><li>Builds excellent relationships with internal and external partners, negotiating successfully and influencing positive outcomes.</li><li>Reaches sound judgements through careful and systematic evaluation of facts.</li></ul>If you are ready to bring your excellent skills and positive behaviours to a role where you can truly make a difference, we encourage you to apply.The post holder will be subject to a Standard DBS check. Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:<ul><li>Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement</li><li>Local Government Pension</li><li>Training &amp; development</li><li>Occupational Health</li><li>Employee Assistance Programme (EAP)</li><li>Employee resource groups/networks </li><li>Buddy Support Programme </li><li>Flexible working options</li></ul> At Adur &amp; Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver within your covering letter. As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.





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Adur & Worthing Councils

Temporary Accommodation Officer

Post titleSenior Environmental Health Officer (Standards &amp; Compliance)Post No4226SalaryStarting from £47,181 to £51,356 per annumGradeGrade 8Hours37 hours per weekPlace of workWorthing Town HallClosing date11th January 2026 at 23:55 pmInterviewsTBC Adur &amp; Worthing Councils are seeking a motivated and experienced Senior Environmental Health Officer to join our dedicated Private Sector Housing Team based at Worthing Town Hall.Adur and Worthing Councils are two distinct local authorities working together in partnership to deliver shared services. The private housing sector provides an important proportion of the housing stock and it is essential to ensure that the accommodation is safe and appropriate to meet the needs of local residents. This post is seeking an environmental health officer who will carry out the full range of activities within the discipline and will be specifically responsible for private sector housing standards and compliance including licensing and enforcement, leading a small team to deliver this function, with the support of the Private Sector Housing Manager.The successful candidate will be subject to a Standard DBS check. Further details regarding the role can be found in the job description/person specification. If this sounds like the role for you, we look forward to receiving your application!Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:<ul><li>Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement</li><li>Local Government Pension</li><li>Training &amp; development</li><li>Occupational Health</li><li>Employee Assistance Programme (EAP)</li><li>Employee resource groups/networks </li><li>Buddy Support Programme </li><li>Flexible working options</li></ul>At Adur &amp; Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form. As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds. 





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Senior Environmental Health Officer (Standards & Compliance)

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Housing Options Team Leader Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 12 month fixed term contract 37 hours per week (hybrid working) Are you passionate about helping people? Are you able tolead a team, helping them to achieve success in the field of Homelessness Prevention? Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone toleadthe expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service. You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible. You will have line management responsibilities for up to 8 officers, to ensure consistency ofdecisionmaking, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills. You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes. You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quickresponseand helping colleagues without specialist knowledge. You will demonstrate your ability to deal withemotionallychallenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases. We are looking for someone with:<ul><li>An interest in providing high quality public services to the local community</li><li>Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice</li><li>The ability to negotiate with others and find solutions to complicated situations</li><li>High levels of ability working with IT systems and confidence in using Microsoft software,</li><li>Excellent communication and interpersonal skills</li><li>Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service</li></ul>Our Values Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values areCollaborative, Open, Responsible and Excellent. If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you. Closing date for applications is 11 January 2026 Remote assessments will be held on 16 January 2026 Face to face interviews will be held on 21 January 2026 Keywords: Housing Options, Homelessness, Welwyn Hatfield, legalisation, local government, hertfordshire

Welwyn Hatfield Borough Council

Housing Options Team Leader (P01769)

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Housing AssistantPermanent, 37 hours per week£26,824 - £31,022 per annum (depending on skills and experience)This is an exciting opportunity to join the Shared Housing Service working for both Wychavon and Malvern Hills District Council/s as a Housing Assistant, supporting the Strategic Housing Team. This role is a permanent role, 37 hours working from Monday through to Friday. The successful candidate will need to be able to work independently in a fast-paced environment dealing with customer enquiries and liaising with external agencies.The ability to use all Microsoft packages would be advantageous.About youThe successful candidate will:<ul><li>Hold a GCSE in Maths and English at Grade C or above (or equivalent qualification)</li><li>Have a strong customer focus and be able to adapt their behaviour to communicate with the customer in a way that suits the customer’s needs</li><li>Be able to use Microsoft programmes, such as Outlook, Word, Excel, Teams, Sharepoint</li><li>Assist either Housing Options, Private Sector Housing or the Strategic Housing Teams to undertake administrative duties</li><li>Maintain the computerised systems used by the Housing Service</li><li>Actively promote services available to the public/stakeholders and keep information up to date</li><li>Provide advice to members of the public in respect of all aspects of Housing. This could be via telephone, email, web forms, in person or home visits.</li><li>Support the Principal Housing Officers to effectively monitor service delivery and report performance on a quarterly basis.</li><li>Submit government returns for various aspects of the Housing Service on the Governments central portal – DELTA.</li><li>Assist in the preparation of reports.</li><li>Attend Council meetings and meetings with statutory/voluntary agencies as required.</li><li>Raise purchase orders when services are purchased, raise invoices when the Local Authority is charging for services, and processing invoices for payment.</li><li>Raise sundry debtor accounts and monitor payments, to ensure effective use of Council funds.</li><li>The ability to undertake site and home inspections. Full driving license and access to a car is required.</li></ul>What we can offerOur staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:<ul><li>Agile Working</li><li>Excellent pension scheme with employer contributions</li><li>Generous annual leave entitlement with options to purchase additional annual leave</li><li>Committed training programme and development opportunities</li><li>Onsite nursery with 20% staff discount</li><li>Discounted Gym and swim membership</li><li>Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services</li><li>Cycle to Work scheme</li><li>Employee Discounts with a range of companies including EE and the Kaarp discount scheme.</li></ul>To discuss the post or for further information, please contact Rachael Tooth, Principal Housing Officer on 07773 642 862 or email <a href="mailto:rachael.tooth@wychavon.gov.uk" target="_blank">rachael.tooth@wychavon.gov.uk</a>.Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.Closing date: Sunday 25 January 2026Interview date: Thursday 5 February 2026Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Housing Assistant

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<h2>Job introduction</h2>Job title:&nbsp;Housing Solutions Out of Hours Advice and Prevention LeadA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Liverpool’s Housing Solutions Service has recently undergone a full restructure and is growing rapidly, creating exciting opportunities for passionate leaders.&nbsp;We’re looking for an Out of Hours Advice and Prevention Lead to oversee our dedicated team, ensuring timely, lawful, and compassionate responses to individuals and families in housing crisis.&nbsp;You’ll manage the out-of-hours rota, provide guidance on complex cases, and work collaboratively with partners to deliver high-quality, legally compliant services under the Housing Act 1996.The role:<ul><li>A hands-on leadership role where no two days are the same.</li><li>You’ll coach and support officers, monitor performance, and drive service improvements, all while safeguarding vulnerable people and ensuring effective handovers to daytime teams.</li><li>You’ll be calm under pressure, confident in decision-making, and passionate about making a difference.</li><li>Evening, weekend, and public holiday shifts are part of the rota, with full training and support provided.</li></ul>Our offer to you:<ul><li>At least 30 days holiday, plus bank holidays rising to 34 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps:Closing date: midnight on Tuesday 13th January 2026 Shortlisting date:&nbsp;Tuesday 20th January 2026 Interview date:&nbsp;9th - 13th February 2026 Interview type:&nbsp;face-to-faceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact <a href="mailto:Rachel.arnold@liverpool.gov.uk" target="_blank">Rachel.arnold@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Housing Solutions Out of Hours Advice and Prevention Lead

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<h2>Job introduction</h2>Job title:&nbsp;Housing Solutions Resettlement and Move On OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Are you committed to tackling homelessness and supporting people into affordable and suitable housing? Liverpool City Council is looking for a proactive and compassionate Resettlement and Move-on Officer to join our Housing Solutions team. In this rewarding role, you’ll work directly with individuals and families experiencing homelessness, guiding them through their resettlement journey from temporary accommodation to help them secure long-term accommodation to ensure that homelessness is brief and non-recurring.The role:<ul><li>You’ll play a key role in delivering on personalised housing plans, managing temporary accommodation placements, and supporting tenancy sustainment.</li><li>You’ll also collaborate with landlords, housing providers, and support agencies to ensure the best outcomes for our clients.</li><li>You’ll be a strong communicator with a passion for social impact and experience in housing or support services.</li></ul>Our offer to you:<ul><li>At least 29 days holiday, plus bank holidays rising to 33 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps:Closing date: midnight on Tuesday 13th January 2026 Shortlisting date:&nbsp;Tuesday 20th January 2026 Interview date:&nbsp;9th - 13th February 2026 Interview type:&nbsp;face-to-faceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact&nbsp;<a href="mailto:helen.weldrichards@liverpool.gov.uk" target="_blank">helen.weldrichards@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at&nbsp;<a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility&nbsp;<a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our&nbsp;understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration&nbsp;<a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office:&nbsp;<a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Housing Solutions Resettlement and Move On Officer

Job Description Organisation: London Borough of Waltham Forest&nbsp; Salary: PO6 £52,584 - £55,620 Contract Type: Full-time, permanent&nbsp; Working hours per week: 36&nbsp; Application Deadline: 16/01/2026 Reference: 1843 About Us: &nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. &nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. &nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. &nbsp; About the role: &nbsp; We are seeking a skilled and empathetic Housing Landlord Complaints Investigator to lead on Stage 2 complaint investigations within our Housing Management and Assets service. This role will also lead relationship management and liaison with the Housing Ombudsman Service and provide insight to the senior management team and service leads to help drive continuous improvement.&nbsp;&nbsp; <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_HLCI_1843.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt; </a>&nbsp; Key Responsibilities: &nbsp; Investigate and resolve Stage 2 housing complaints in line with the council’s policy and the Housing Ombudsman’s Complaint Handling Code.&nbsp; Liaise with residents to understand their complaint and desired outcome, taking into account any specific needs of vulnerable residents&nbsp;&nbsp; Carry out investigations empathetically with an open mind, ensuring that all issues raised by the complainant are fully addressed&nbsp; Produce high-quality written complaint responses and reports, ensuring clarity and compliance.&nbsp; Assess and apply appropriate remedies, including compensation.&nbsp; Hold contractors and internal teams accountable for timely and effective complaint resolution.&nbsp; Lead relationship management with the Housing Ombudsman, including responses to orders and requests.&nbsp; Lead the Council’s annual self-assessment and reporting on complaint handling performance.&nbsp; Identify areas of significant or persistent service failure identified through complaint investigations and analysis, recommending actions to deliver improvements.&nbsp; Skills, Experience and Qualifications: &nbsp; Excellent investigative skills and experience of undertaking high quality complaint investigations within a local authority, other public sector organisation, regulatory body or similar.&nbsp; Experience of liaising with and responding to the requirements of a regulatory body.&nbsp; Ability to use housing, legal and regulatory knowledge to resolve issues.&nbsp; Excellent written and verbal communication skills, with the ability to explain complex issues clearly.&nbsp; Skilled in stakeholder engagement, negotiation, and influencing to drive positive outcomes.&nbsp; Excellent time management skills to manage a complex caseload, prioritise, set deadlines and cope with conflicting and changing demands.&nbsp; Ability to work both autonomously and collaboratively with a wide range of stakeholders and make evidence based decisions in a fast paced environment.&nbsp; Excellent analytical and report writing skills, with the ability to produce concise, accurate and informative written material for a variety of audiences.&nbsp; Experience of working in social housing and a good understanding of the responsibilities of social housing landlords.&nbsp; Familiarity with the Housing Ombudsman Complaint Handling Code.&nbsp; Experience of working in a local authority with an understanding of a local authority’s responsibility to elected members (desirable).&nbsp; Degree-level education or equivalent, with evidence of continuous professional development.&nbsp; Terms and conditions: &nbsp; The below terms and conditions apply to this role: &nbsp; Satisfactory employment references and CIFAS identity checks; &nbsp; Satisfactory declaration of interest; &nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. &nbsp; How to Apply: &nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. &nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.  &nbsp; Equal Opportunity Employer: &nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. &nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposesof the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. &nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. &nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>. &nbsp; Contact Information: &nbsp; If you have any questions about this vacancy or the application process, please contact Salvatore Barbato, Acting Head of Housing Engagement &amp; Service Improvement via email: <a href="mailto:Salvatore.Barbato@walthamforest.gov.uk" target="_blank">Salvatore.Barbato@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. &nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>. &nbsp;





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London Borough Of Waltham Forest

Housing Landlord Complaints Investigator

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Neighbourhood Housing Officer SO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW. About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp; It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Role: Lambeth Housing Services is in need of a dynamic, ambitious Neighbourhood Housing Officer to deliver high quality Housing Management Services in the North of the Borough. The team consists of a Neighbourhood Housing Manager, two Senior Neighbourhood Housing Officers, and eight Neighbourhood Housing Officers The team is responsible for: <ul> <li> Tenancy and estate management&nbsp; </li> <li> Investigating nuisance and anti-social behaviour </li> <li> Resident engagement </li> <li> Delivering excellent customer care&nbsp; </li> </ul> We are seeking an experienced Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers.&nbsp; &nbsp; You will work closely with other teams to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction.&nbsp; You will provide a proactive and customer focused housing management service across a designated patch and ensure that Lambeth fulfils its legal and contractual obligations to tenants and leaseholders.&nbsp; You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at&nbsp;<a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> Contact Information: For an informal discussion about the role, please contact Christine Biggs at <a href="mailto:cbiggs@lambeth.gov.uk" target="_blank">cbiggs@lambeth.gov.uk</a> and Samantha Stewart (<a href="mailto:Sstewart@lambeth.gov.uk" target="_blank">Sstewart@lambeth.gov.uk</a>). How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Sunday 11 January 2026. Shortlisting: 12 &amp; 13 January 2026. Interviews: Week commencing 19 January 2026. Please cleck here to view:&nbsp;Lambeth Staff Benefits&nbsp; You will be required to undertake a Cifas check.&nbsp;Further information about Cifas can be found here&nbsp;Cifas&nbsp; At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please clickhere. We actively support applications from Lambeth Care Leavers.

Lambeth Council

Neighbourhood Housing Officer

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<h2>Job introduction</h2>Make a Difference in Brighton &amp; HoveJoin Brighton &amp; Hove City Council as Tenancy Services Operations Manager. Lead services that help residents access secure homes, sustain tenancies, and build safe, inclusive neighbourhoods. Drive strategic leadership across rehousing, tenancy sustainment, seniors’ housing, customer services, and ASB prevention—shaping a trauma-informed, resident-centred approach that champions equality and improvement.Successful candidate will be able to start on or after 1 April 2026 subject to pre-employment checks being completedFor an informal discussion, please contact Justine Harris - Head of Tenancy Services <a href="mailto:justine.harris@brighton-hove.gov.uk" target="_blank">justine.harris@brighton-hove.gov.uk</a><h2>About the role</h2>We’re looking for a senior manager to join our Housing People Services team and help deliver our shared purpose: to enable access to settled homes, sustain tenancies, and create safe, clean, and inclusive neighbourhoods.&nbsp;Your leadership will contribute to Homes for Everyone, a key priority within Brighton &amp; Hove City Council’s Council Plan to create a Better Brighton &amp; Hove for All.As Tenancy Services Operations Manager, you’ll provide strategic leadership for end-to-end tenancy services, including rehousing, tenancy sustainment, seniors’ housing, customer services, and ASB prevention and enforcement. You’ll lead a trauma-informed, resident-centred service &nbsp;that embeds equality, diversity, inclusion, and statutory compliance in everything we deliver.The Resident voice shape our services and we are increasingly engaging in new ways for residents to have greater involvement in holding us to &nbsp;account and supporting our continuous improvement journey. &nbsp;We’re looking for a professional who shares our passion for the following organisational values:&nbsp;<ul><li>Be connected&nbsp;– build strong relationships with residents, partners, and colleagues.</li><li>Be confident&nbsp;– lead teams through change and deliver results under pressure.</li><li>Be innovative and creative&nbsp;– develop practical strategies and drive continuous improvement.</li><li>Be diverse and inclusive&nbsp;– champion equality and ensure services meet the needs of all communities.</li><li>Be healthy and psychologically safe&nbsp;– foster a positive, supportive culture for staff and residents.</li></ul>If you want to make a real difference to the lives of our tenants, this is your opportunity to lead change. Your work will help create safer, cleaner, and more inclusive neighbourhoods, ensuring residents have a voice in shaping the services they rely on.Join us and play a key role in being a great landlord, by working in collaboration to build a city where everyone has a secure home and is part of a thriving community.Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your Application Form and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/supporting-statement-guidance" target="_blank">Supporting statement guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours&nbsp;or term-time only.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

Brighton & Hove City Council

Tenancy Services Operations Manager

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To provide a responsive and needs-led frontline advice and support service to Portsmouth Homes tenants and their households, who have complex needs requiring additional and on-going support, in order for them to be able to maintain their tenancies satisfactorily and to complement the support offered by the generic Housing Officers. A Tenancy Support Adviser (TSA) provides specialist housing support and advice to Portsmouth Homes tenants and their households to prevent and reduce the risk of homelessness due to unsafe housing conditions that could be a breach of tenancy conditions. Utilising good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately. This may be difficult particularly when there is pressure on services and a lack of funding or high eligibility criteria. To support Housing Officers and other staff within Portsmouth Homes when managing complex cases and working collaboratively with other departments and external agencies as necessary. TSAs will act as a single point of contact within Portsmouth Homes for those in most need of support to prevent the risk of homelessness, communicating effectively and confidently with tenants and households with complex needs, showing empathy and understanding for personal circumstances, whilst being impartial and honest, setting realistic expectations and small step milestones. Skills: •	You should have experience of working within a Social Housing setting or similar, with a focus on supporting tenants with complex needs effectively, in order for them to maintain their tenancies. •	You should be able to support the housing officers to provide a frontline response to crisis situations, as well as chronic circumstances by identifying relevant support needs and social issues which necessitate joint-working to enable tenants to maintain tenancies. •	You should be experienced in attending multi-agency meetings to coordinate and encourage input and relevant support from external partners and agencies and to help formulate realistic support plans. •	You must have an comprehensive understanding of the types of risks which may impact upon a persons tenancy and be able to identify these risks and support needs to be able to support the tenant in maintaining their tenancy, utilising collaboration with the tenant/household, external partners and agencies, as appropriate. •	Be able to identifying priority of cases by full investigation of current and previous experiences and behaviours, to identify the right support necessary. •	You should be able to demonstrate knowledge of Portsmouth Homes policies and procedures, local and national policies and legislation regarding tenancy support and sustainment. •	You should be confident making appropriate decisions without recourse to supervision about the storing, management and disclosure of personal and sensitive personal information, in accordance with data protection legislation. •	You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound. •	You must have good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately. This will be difficult particularly when there is pressure on services and a lack of funding or high eligibility criteria. •	You must be comfortable lone working, and visiting tenants in their own homes, to provide appropriate advice and support. This may involve practical help and support cleaning, decluttering and sorting personal possessions, belongings and furniture. •	You must be able to create accurate and relevant notes of conversations and reasons for actions or non-actions that need to be understandable to others and relied on for Court Action •	You must have a Full UK driving licence and access to a vehicle for work purposes.

Tenancy Support Adviser

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Are you passionate about making a difference in the community? Join our dynamic Housing Advisory Service team as a Housing Caseworker. You will play a crucial role in providing support, guidance, and advice to households seeking assistance. This role involves working across different locations to meet the needs of the service. 
Key Responsibilities: 
 
 - Deliver high-quality housing options, advice, and homeless prevention casework in line with the Housing Act 1996 (as amended). 
 - Support households through applications under Part VII of the Housing Act 1996, including attending court to assist with possession proceedings. 
 - Make informed decisions in line with statutory duties and provide support under Section 17 of the Children Act 1989 when necessary. 
 - Conduct home visits to confirm homelessness, inspect housing conditions, and verify household circumstances. 
 - Liaise with Property and Procurement to secure accommodation and recommend access to other accommodation schemes. 
 - Interpret and explain complex legal matters to tenants, landlords, and other interested parties. 
 - Provide advocacy for applicants in court and support around claiming benefits. 
 
What We’re Looking For: 
 
 - Experience in handling homelessness applications and making decisions in accordance with the Housing Act 1996. 
 - Strong case management skills with the ability to plan, prioritise, and communicate effectively with customers. 
 - Excellent interpersonal skills to handle complex enquiries and complaints tactfully. 
 - Ability to work both independently and as part of a team. 
 - Proficiency in using IT databases to manage information effectively. 
 
Why Join Us? 
 
 - Be part of a team dedicated to preventing homelessness and improving housing conditions. 
 - Work collaboratively with various departments and external agencies. 
 - Opportunity to make a real impact in the community. 
 - Supportive work environment with opportunities for professional development 
 
Contact details: 
If you would like to know more about the role, please contact <a href="mailto:Violet.Mukungu@Enfield.gov.uk" target="_blank">Violet.Mukungu@Enfield.gov.uk</a> and <a href="mailto:Rebecca.Porthouse@Enfield.gov.uk" target="_blank">Rebecca.Porthouse@Enfield.gov.uk</a> for an informal discussion. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Housing Caseworker

Senior Voids SurveyorLocation: North West London Join us and make a difference in housing. At Peabody, we believe in creating homes and communities where people feel safe, supported, and valued. Our values guide everything we do: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together. If these resonate with you, we’d love to hear from you.Why Choose Housing? Housing is more than bricks and mortar, it’s about improving lives. As a Senior Voids Surveyor, you’ll play a vital role in turning empty properties into homes, ensuring quality, safety, and value for money for our residents. You’ll lead by example, mentor others, and help us deliver a service that truly puts residents first.What you’ll do:<ul><li>Oversee voids for your allocated region, ensuring quick turnaround of empty properties so they are clear, safe, and lettable to residents at a great standard and value for money.</li><li>Carry out pre- and post-inspections to confirm the scope of work is achieved and properties meet lettable standards.</li><li>Manage and mentor Assistant Voids Surveyors, sharing technical expertise.</li><li>Work operationally four days per week with one admin day at a regional office location.</li><li>Collaborate with contractors and internal teams to secure value for money and speed of delivery.</li><li>Monitor budgets and ensure every pound delivers maximum value for money.</li><li>Provide technical advice and ensure compliance with health and safety regulations.</li></ul>What we’re looking for:To be shortlisted, you must demonstrate:<ul><li>Technical Qualification &amp; Knowledge – Degree or HND/HNC in Building Surveying (or equivalent experience) and knowledge of Schedule of Rates.</li><li>Voids &amp; Contractor Management Experience – Proven experience overseeing voids and working with contractors to secure value for money and timely delivery.</li><li>Problem-Solving &amp; Operational Delivery – Ability to resolve issues quickly and ensure safe, efficient turnaround of properties (operational 4 days per week, 1 admin day).</li><li>Budget &amp; Value for Money Focus – Demonstrated ability to manage budgets effectively and drive cost efficiency without compromising quality.</li><li>Values &amp; Customer Focus – Evidence of behaviours aligned with our values and a strong commitment to excellent customer service.</li></ul>Why join us?You’ll be part of a team that cares about people and communities. We offer opportunities to grow, innovate, and make a real impact. Together, we’ll create homes that change lives.We offer:<ul><li>30 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li></ul>What to expect from our recruitment processWe’re committed to a fair, inclusive, and transparent recruitment process.Our selection process will include two stages:<ul><li>Stage 1: Online Interview This will take place via Microsoft Teams on Monday and Tuesday 19/20 January 2026. It’s an opportunity for us to get to know you better and for you to learn more about the role and our organisation.</li><li>Stage 2: In-Person Interview Candidates who are successful at Stage 1 will be invited to attend an in-person interview at our office on Monday, 26 January 2026. This stage will involve a more detailed discussion about your experience and suitability for the role.</li></ul>Please read before you apply<ul><li>Full UK driving licence and access to a vehicle is preferable.</li><li>This is a hands on role, so field based, requiring daily presence on site.</li><li>You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.</li><li>We reserve the right to close this advert early if we receive a high volume of suitable applications.</li></ul>If you’re a proactive, customer-focused professional with housing experience and a passion for delivering high-quality voids and property maintenance, we’d love to hear from you! Apply now by submitting an anonymised CV and a short statement explaining why you’d be a great fit for the Senior Voids Surveyor role. Tell us how your technical expertise, problem-solving skills, and commitment to value for money will help us deliver quick, safe turnarounds and provide homes that meet our lettable standards for future residents.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> 





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Peabody

Senior Voids Surveyor - North West London 

Senior Voids SurveyorLocation: South London Join us and make a difference in housing. At Peabody, we believe in creating homes and communities where people feel safe, supported, and valued. Our values guide everything we do: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together. If these resonate with you, we’d love to hear from you.Why Choose Housing? Housing is more than bricks and mortar, it’s about improving lives. As a Senior Voids Surveyor, you’ll play a vital role in turning empty properties into homes, ensuring quality, safety, and value for money for our residents. You’ll lead by example, mentor others, and help us deliver a service that truly puts residents first.What you’ll do:<ul><li>Oversee voids for your allocated region, ensuring quick turnaround of empty properties so they are clear, safe, and lettable to residents at a great standard and value for money.</li><li>Carry out pre- and post-inspections to confirm the scope of work is achieved and properties meet lettable standards.</li><li>Manage and mentor Assistant Voids Surveyors, sharing technical expertise.</li><li>Work operationally four days per week with one admin day at a regional office location.</li><li>Collaborate with contractors and internal teams to secure value for money and speed of delivery.</li><li>Monitor budgets and ensure every pound delivers maximum value for money.</li><li>Provide technical advice and ensure compliance with health and safety regulations.</li></ul>What we’re looking for:To be shortlisted, you must demonstrate:<ul><li>Technical Qualification &amp; Knowledge – Degree or HND/HNC in Building Surveying (or equivalent experience) and knowledge of Schedule of Rates.</li><li>Voids &amp; Contractor Management Experience – Proven experience overseeing voids and working with contractors to secure value for money and timely delivery.</li><li>Problem-Solving &amp; Operational Delivery – Ability to resolve issues quickly and ensure safe, efficient turnaround of properties (operational 4 days per week, 1 admin day).</li><li>Budget &amp; Value for Money Focus – Demonstrated ability to manage budgets effectively and drive cost efficiency without compromising quality.</li><li>Values &amp; Customer Focus – Evidence of behaviours aligned with our values and a strong commitment to excellent customer service.</li></ul>Why join us?You’ll be part of a team that cares about people and communities. We offer opportunities to grow, innovate, and make a real impact. Together, we’ll create homes that change lives.We offer:<ul><li>30 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li></ul>What to expect from our recruitment processWe’re committed to a fair, inclusive, and transparent recruitment process.Our selection process will include two stages:<ul><li>Stage 1: Online Interview This will take place via Microsoft Teams on Monday and Tuesday 19/20 January 2026. It’s an opportunity for us to get to know you better and for you to learn more about the role and our organisation.</li><li>Stage 2: In-Person Interview Candidates who are successful at Stage 1 will be invited to attend an in-person interview at our office on Monday, 26 January 2026. This stage will involve a more detailed discussion about your experience and suitability for the role.</li></ul>Please read before you apply<ul><li>Full UK driving licence and access to a vehicle is preferable.</li><li>This is a hands on role, so field based, requiring daily presence on site.</li><li>You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.</li><li>We reserve the right to close this advert early if we receive a high volume of suitable applications.</li></ul>If you’re a proactive, customer-focused professional with housing experience and a passion for delivering high-quality voids and property maintenance, we’d love to hear from you! Apply now by submitting an anonymised CV and a short statement explaining why you’d be a great fit for the Senior Voids Surveyor role. Tell us how your technical expertise, problem-solving skills, and commitment to value for money will help us deliver quick, safe turnarounds and provide homes that meet our lettable standards for future residents.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> 





<ul></ul>

Senior Voids Surveyor - South London 

Senior Voids SurveyorLocation: North East London Join us and make a difference in housing. At Peabody, we believe in creating homes and communities where people feel safe, supported, and valued. Our values guide everything we do: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together. If these resonate with you, we’d love to hear from you.Why Choose Housing? Housing is more than bricks and mortar, it’s about improving lives. As a Senior Voids Surveyor, you’ll play a vital role in turning empty properties into homes, ensuring quality, safety, and value for money for our residents. You’ll lead by example, mentor others, and help us deliver a service that truly puts residents first.What you’ll do:<ul><li>Oversee voids for your allocated region, ensuring quick turnaround of empty properties so they are clear, safe, and lettable to residents at a great standard and value for money.</li><li>Carry out pre- and post-inspections to confirm the scope of work is achieved and properties meet lettable standards.</li><li>Manage and mentor Assistant Voids Surveyors, sharing technical expertise.</li><li>Work operationally four days per week with one admin day at a regional office location.</li><li>Collaborate with contractors and internal teams to secure value for money and speed of delivery.</li><li>Monitor budgets and ensure every pound delivers maximum value for money.</li><li>Provide technical advice and ensure compliance with health and safety regulations.</li></ul>What we’re looking for:To be shortlisted, you must demonstrate:<ul><li>Technical Qualification &amp; Knowledge – Degree or HND/HNC in Building Surveying (or equivalent experience) and knowledge of Schedule of Rates.</li><li>Voids &amp; Contractor Management Experience – Proven experience overseeing voids and working with contractors to secure value for money and timely delivery.</li><li>Problem-Solving &amp; Operational Delivery – Ability to resolve issues quickly and ensure safe, efficient turnaround of properties (operational 4 days per week, 1 admin day).</li><li>Budget &amp; Value for Money Focus – Demonstrated ability to manage budgets effectively and drive cost efficiency without compromising quality.</li><li>Values &amp; Customer Focus – Evidence of behaviours aligned with our values and a strong commitment to excellent customer service.</li></ul>Why join us?You’ll be part of a team that cares about people and communities. We offer opportunities to grow, innovate, and make a real impact. Together, we’ll create homes that change lives.We offer:<ul><li>30 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li></ul>What to expect from our recruitment processWe’re committed to a fair, inclusive, and transparent recruitment process.Our selection process will include two stages:<ul><li>Stage 1: Online Interview This will take place via Microsoft Teams on Monday and Tuesday 19/20 January 2026. It’s an opportunity for us to get to know you better and for you to learn more about the role and our organisation.</li><li>Stage 2: In-Person Interview Candidates who are successful at Stage 1 will be invited to attend an in-person interview at our office on Monday, 26 January 2026. This stage will involve a more detailed discussion about your experience and suitability for the role.</li></ul>Please read before you apply<ul><li>Full UK driving licence and access to a vehicle is preferable.</li><li>This is a hands on role, so field based, requiring daily presence on site.</li><li>You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.</li><li>We reserve the right to close this advert early if we receive a high volume of suitable applications.</li></ul>If you’re a proactive, customer-focused professional with housing experience and a passion for delivering high-quality voids and property maintenance, we’d love to hear from you! Apply now by submitting an anonymised CV and a short statement explaining why you’d be a great fit for the Senior Voids Surveyor role. Tell us how your technical expertise, problem-solving skills, and commitment to value for money will help us deliver quick, safe turnarounds and provide homes that meet our lettable standards for future residents.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> 





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Senior Voids Surveyor - North East London 

<h4>Why Southwark?</h4>Southwark Council is committed to being a Good Landlord and delivering high-quality, resident-focused housing services across one of London’s most diverse boroughs. We are seeking an experienced and forward-thinking Resident Services Manager to play a pivotal leadership role in shaping neighbourhood services and improving outcomes for our residents.This is a senior operational and strategic role, sitting at the heart of service delivery and service design, with real influence over how housing services are experienced across the borough.<h4>What You'll Be Doing</h4>As a Resident Services Manager, you will provide leadership and direction to teams of Resident Officers, ensuring consistently high standards of estate management, customer service and neighbourhood engagement. You will translate strategic priorities into effective frontline delivery, driving performance, innovation and continuous improvement.You will be responsible for:<ul><li>Leading the development and delivery of comprehensive service plans that translate strategic objectives into tangible improvements for residents.</li><li>Managing people, performance, resources and information to exceed service targets and deliver high-quality neighbourhood services.</li><li>Motivating, developing and supporting teams of Resident Officers as neighbourhood champions, embedding proactive, resident-led approaches.</li><li>Embedding a strong and sustainable culture of customer focus, ensuring services are accessible, responsive and relationship-driven.</li><li>Ensuring robust enforcement of tenancy and leasehold conditions, supported by appropriate training and professional development.</li></ul><h4>What We're Looking For</h4>You will be a confident, inclusive and politically aware leader with a strong background in housing or local authority services. You will bring:<ul><li>Degree-level education or equivalent experience, with evidence of continuous professional development.</li><li>Strong knowledge of current issues affecting local authorities and social housing.</li><li>Proven experience leading teams within a performance-driven culture.</li><li>A track record of delivering significant service change and improvement.</li><li>Experience managing large budgets and complex resources.</li><li>Strong strategic thinking skills, with the ability to balance long-term vision and operational delivery.</li><li>Excellent communication and stakeholder management skills, including working with residents, councillors and partners.</li><li>A clear commitment to equality, diversity and inclusive leadership.</li></ul><h4>Additional Information</h4>Closing Date - 11th January 2026Shortlisting Date - 14th January 2026Interview Date - 21st January 2026Benefits and more information:In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference ato the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our <a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">Staff Benefits</a> page.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2678785&amp;ptId=110399" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





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Southwark Council

Resident Services Manager

<ul><li>Reference: EC187 </li><li>Division: Crawley Homes </li><li>Salary: £29,282.00 - £31,904.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 19 December 2025 </li><li>Interview date:22 January 2026</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: D - E </li><li>Working hours: 37 per week </li><li>Closing date: 11 January 2026 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about delivering excellent customer service and making a difference to our residents? &nbsp;We are looking for a dedicated Housing Assistant to join our Tenancy Services team in Crawley Homes. This is a fantastic opportunity to grow your career in a supportive and dynamic environment. If you have a strong background in office administration and a passion for public service, we’d love to hear from you.As a Housing Assistant, you’ll play a key role in supporting the delivery of high-quality housing services. Your responsibilities will include:<ul><li>managing direct debit processes and rent control tasks</li><li>handling low-level rent arrears and processing refunds</li><li>supporting the Tenancy Management team including mutual exchanges, name changes, and tenancy queries</li><li>assisting with the voids and lettings process – from receiving keys to creating tenancy agreements</li><li>responding to housing enquiries and maintaining accurate records &nbsp;</li></ul>What we’re looking for:<ul><li>proven admin experience, ideally in housing or local government</li><li>excellent communication and organisational skills</li><li>ability to work independently and as part of a team</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>Satisfactory clearance of a Basic Disclosure and Barring check (DBS) is a condition of employment.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:Asad.Raja@crawley.gov.uk" target="_blank">Asad.Raja@crawley.gov.uk</a>, Area Housing Manager or call on 01293 438755.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/housing-assistant-job-description_1.pdf"> Housing Assistant job description (PDF, 137.78 KB) </a></li></ul>





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Crawley Borough Council

This position offers an outstanding opportunity to contribute significantly to the delivery of high-quality housing services, ensuring properties are safe, well-maintained, and prepared for incoming tenants. You will join a committed team focused on continuous improvement and delivering exceptional customer service.In this pivotal role, you will be responsible for the contractual management and oversight of responsive repair contracts, as well as leading the end-to-end void process to ensure properties are efficiently, safely, and to the highest standards prepared and let.Key responsibilities include overseeing contractor performance, managing procurement activities, and maintaining robust financial controls. You will lead a team in executing void works in alignment with key performance indicators, collaborating closely with lettings, tenancy, and repairs teams to guarantee seamless service delivery and optimal customer satisfaction.As the leader of the void process, you will supervise both contractors and internal teams, uphold health and safety standards, drive productivity, and ensure adherence to budgetary requirements. Specific duties will include:Managing financial controls such as invoice processing, reconciliation, and budget tracking. Ensuring void works comply with required standards through rigorous inspections, audits, and quality assurance measures. Coordinating procurement efforts, including specification development, tender evaluation, and contract management. Providing leadership and support to the Void Supervisor and Void Customer Services Advisor, ensuring operational resilience and continuity. Preparing and submitting regular reports on performance, KPIs, and service outcomes to senior management.Additionally, you will lead procurement processes for new tenders and contractors, offering technical expertise in drafting specifications, overseeing tendering activities, and conducting comprehensive contractor management post-award.To excel in this role, you must demonstrate extensive experience in contract management and the delivery of works within a fast-paced void operations environment, along with the following qualifications and skills:Degree-level qualification in Building, Construction, Housing Repairs, or equivalent relevant experience. Excellent IT proficiency and systems knowledge. Experience working collaboratively with Local Authority clients. In-depth understanding of social housing, voids, repairs, and disrepair. Strong procurement and contractor management skills. Proven ability to lead teams, manage performance, and foster effective collaboration. Possession of a full driving licence.Additional InformationThis is a safety-critical post. The role involves physical requirements such as working at height, in confined spaces, and undertaking manual tasks.Click to view a <a href="https://www.ashford.gov.uk/media/iz0dkqwx/7094b-responsive-repairs-voids-and-contracts-manager-dec-2025.doc" target="_blank">Job description</a>For an informal discussion about the role please contact James Laidlaw, Aspire &amp; Parks Portfolio Operations Manager on 01233 330346When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Ashford Borough Council

Responsive Repairs Voids and Contracts Manager

We are seeking an Aids and Adaptations Surveyor to join our Housing Service team where you will play a vital part in enabling residents with disabilities to live independently and safely in their homes.You will be responsible for assessing, specifying, and managing a wide range of property adaptations from minor modifications such as grab rails and ramps, to major projects including wet rooms, structural alterations, refurbishments, and extensions.Working closely with Occupational Therapists, tenants, contractors, and internal teams, you will be responsible for managing projects from referral through to completion, ensuring all works comply with statutory requirements, building regulations, health and safety legislation, and council procedures.Key duties of the role include:Assessing referrals for adaptations and providing clear recommendations for adaptations. Conducting property inspections and preparing feasibility reports, technical specifications, drawings, and schedules of work. Managing adaptation projects end-to-end, ensuring delivery on time, within budget, and to high quality standards. Overseeing contractors and consultants, administering contracts and monitoring performance against KPIs. Liaising with tenants, OTs, and stakeholders to translate assessed needs into practical, safe solutions. Ensuring compliance with Building Regulations, CDM requirements, Equality Act, and Health &amp; Safety legislation. Monitoring budgets, verifying invoices, and contributing to financial planning for the adaptations programme.In order to be competent in this role it is essential that you have detailed knowledge of Health &amp; Safety legislation, particularly CDM Regulations, along with having:HNC/HND in Building Studies or significant relevant experience. Extensive experience managing improvement contracts in occupied residential properties. Experience in managing disabled adaptations within people’s homes. Strong project management and contract administration skills. Working knowledge of Microsoft Office. A clean driving licence.It would be desirable if you have a relevant degree or professional qualification (CIOB or RICS membership, or working towards it) and previous experience in a Local Authority housing or housing association environment.This is a rewarding opportunity to make a real difference in people’s lives. You will be part of a supportive team, working on varied and meaningful projects that directly improve the independence and wellbeing of residents across the borough.Click to view a <a href="https://www.ashford.gov.uk/media/pxwiv2oe/7154a-aids-and-adaptations-building-surveyor-nov-2025.doc" target="_blank">Job Description</a>For an informal discussion about the role please contact Paul Ingram Head of Housing Assets, on 01233 330428When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Aids and Adaptations Surveyor

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<h1>Summary</h1>Job introductionAre you passionate about good governance, regulatory compliance, and making a real difference in a values-driven organisation? At Notting Hill Genesis, we're looking for a Compliance Support Officer to help strengthen our compliance framework and support the delivery of safe, transparent, and accountable services for our residents.This is a great opportunity for someone who enjoys working with data, processes, and people - combining analytical thinking with strong stakeholder engagement to help ensure we meet our regulatory obligations and continue to improve how we do things.What you'll do As a Compliance Support Officer, you will play a key role in strengthening Notting Hill Genesis' regulatory compliance and governance framework. Working within the Governance and Risk team, you will support regulatory assurance through effective data management, compliance reporting, audit activity, and continuous improvement.You will help ensure NHG meets its regulatory obligations by maintaining critical compliance tools, supporting audits, analysing compliance data, and working closely with Directors and stakeholders to embed a strong culture of accountability, integrity, and good governance across the organisation.How you'll do itYou will proactively support compliance maturity across NHG by:<ul><li>Supporting organisation-wide understanding of regulatory obligations, including Consumer Credit Licensed products and SM&amp;CR requirements.</li><li>Owning and maintaining the Compliance Calendar as a key governance control, ensuring accurate data, effective workflows, and timely completion of all external returns.</li><li>Managing and monitoring the Asset &amp; Liability Register, following up overdue entries with Directors and promoting good practice standards.</li><li>Collaborating with stakeholders to carry out audits using a risk-based approach, identifying gaps and ensuring corrective actions are implemented.</li><li>Supporting compliance assurance activities, including quarterly audits covering asset and liability monitoring, access controls, and process improvement.</li><li>Tracking actions arising from internal and external audits to ensure timely closure and continuous improvement.</li></ul>Responsibilities<ul><li>Own and oversee the Compliance Hub, ensuring content is accurate, up to date, functional, and user-friendly.</li><li>Analyse compliance data to identify trends, gaps, and risks, producing targeted reports that support performance monitoring and improvement.</li><li>Support the Head of Compliance with the preparation of clear, data-driven reports and papers for the Audit &amp; Risk Committee and Executive Board.</li><li>Maintain accurate project documentation, including plans, reports, and action logs.</li><li>Provide guidance and support to compliance tool entry owners to ensure consistent application, high-quality data capture, and alignment with governance standards.</li><li>Support the delivery of compliance training, workshops, and knowledge-sharing sessions across the organisation.</li><li>Contribute to the development, review, and implementation of policies to ensure compliance with regulatory and statutory requirements.</li><li>Keep up to date with regulatory changes and industry best practice, adapting processes and reporting to meet evolving requirements.</li></ul>The ideal candidateWe believe great governance starts with great people. You will be proactive, detail-oriented, and confident working with data, systems, and stakeholders across the organisation.Essential:<ul><li>Professional compliance certification or relevant compliance training.</li><li>Experience working with regulators and regulatory frameworks.</li><li>Experience interpreting, applying, and drafting policies.</li><li>Strong data analysis skills, with the ability to identify trends, gaps, and insights to inform decision-making.</li><li>Proficiency in Excel, with knowledge of D365 and Power BI desirable.</li><li>Strong communication and interpersonal skills, with the ability to engage and influence a wide range of stakeholders.</li><li>Excellent attention to detail and the ability to manage multiple priorities simultaneously.</li><li>A proactive mindset with a commitment to continuous improvement and supporting colleagues to deliver outcomes.</li><li>Strong ethical standards, demonstrating integrity, objectivity, confidentiality, and professional behaviour.</li></ul>Behaviours for successYou will live our values and demonstrate them through your work:<ul><li>Compassionate - acting with integrity and considering the impact of decisions on people and residents.</li><li>Progressive - driving continuous improvement in compliance processes and governance.</li><li>Dependable - delivering accurate, timely, and reliable compliance support.</li><li>Inclusive - working collaboratively and valuing diverse perspectives.</li><li>Empowered - taking ownership and supporting others to meet regulatory expectations</li></ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: If you are interested, please send your application now! Closing date is Sunday 4 January 2026.  Step 2: Successful candidates will be invited to interview  Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .   NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Notting Hill Genesis

Compliance Support Officer

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Private Sector Housing and PAL Team Leader (P01343) Starting salary £46,376 pa with progression to £49,608pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) Permanent contract 37 hours per week (hybrid working) We’re looking for a proactive and enthusiastic senior professional to guide the service functions within regulatory services. This is an exciting new opportunity to manage up to four professional officers, perfect for those experienced officers looking at stepping into management. The Team covers a specialist area of Environmental Health, either Food and Health and Safety, Environmental Protection or Private Sector Housing. Key responsibilities: The Team Leader will support the Environmental Health Manager in the delivery of their area of specialism and is responsible for providing technical support to the team. The post holder will also undertake proactive and reactive work, responding to a range of service requests. The Team Leader has managerial responsibility for professional and technical staff, and the delivery of the work programme. To ensure that all service objectives, targets and service levels are understood, monitored and performed by all members of the team. Work in collaboration with other services, and senior management to ensure that services are joined up appropriately and are aligned to the achievement of the Council’s aims and objectives. What We’re Looking For: We’re seeking an enthusiastic and capable professional with proven experience in service delivery. A track record of seeing complex cases through to conclusion and seeking service improvements. You’ll bring excellent technical knowledge, a passion for your service area with excellent time management skills and an innovative approach. This is a high-impact role at the heart of a prominent public-facing service, offering the opportunity to shape standards across the borough. You will have a full UK driving licence and access to a vehicle. About us: Community is at the Heart of what we do. Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield. The Council is ambitious about providing high quality services to residents in a modern, efficient and an effective way. We know that in order to provide the best for our residents and visitors, we need to do the same for our people. We have set out to make our workplaces vibrant and happy places to be, places where our people feel safe, content and valued. We can offer you a unique and attractive working environment in the heart of Welwyn Garden City, flexible working arrangements, access to electric pool cars, as well as the Local Government benefits including pension scheme and generous annual leave allowance. Our CORE values — Collaborative, Open, Responsible, Excellent — underpin how we work and what we stand for. You can also see our full list of employee benefits on our careers site here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> For an informal conversation about the role, please contact Emma Walker Assistant Director Public Realm at<a href="mailto:e.walker@welhat.gov.uk" target="_blank">e.walker@welhat.gov.uk</a> Please note we do not provide sponsorship for employment in the UK. Closing date for applications is 25 January 2026 Remote assessment will be held on 28 January 2026 Face to face interviews will be held on 4 February 2026 Keywords: Welwyn Hatfield, local government, environmental health, private sector, housing, PAL, leadership

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