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Now is an exciting time to join our Complaints Team as we strengthen housing management and play a vital role in helping the council improve our resident experience and embed learning from feedback. This senior management role is key to helping us meet the requirements of the Housing Ombudsman and meeting the Consumer Standards set by the Regulator for Social Housing.&nbsp;The Complaints and ME manager, reports into the Head of Regulatory within the Strategy, Policy and Regulatory Assurance Division. Leading a team of officers and working with senior management, you will embed a resident- focussed culture and improve complaint handling acting as a champion for turning the insight from complaints into action. This role is also the lead contact with the Housing Ombudsman for the Housing Management service. You’ll be part of a team that lives the TOWER values—working Together, being Open, Willing, Excellent, and Respectful—while delivering fair, transparent, and accountable complaint resolutions. This is your opportunity to help shape a culture of learning and service improvement, aligned with our “Your Voice, Our Action” ethos. The application deadline is&nbsp;Sunday 27 July 2025; for further information, please contact the hiring manager&nbsp;<a href="mailto:darren.reynolds@towerhamlets.gov.uk" target="_blank">darren.reynolds@towerhamlets.gov.uk</a>. Interviews will be held week commencing the 4th August 2025.Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.&nbsp;

London Borough of Tower Hamlets

Complaint and ME Manager

We are looking for an experienced housing professional to join the council&amp;©s Housing Options Team. You would become a member of a small team focusing on preventing homelessness and offering help and advice to customers who are in housing need and may be vulnerable. We need someone who can comprehend the often complex needs of individuals within our community and who will relish the challenge of finding solutions for them. This role will be the lead officer visiting and supporting a caseload of overseas arrivals from Ukraine and Afghanistan supporting them to navigate their housing options and homelessness.Ideally you will already be working within the homelessness sector and have a good understanding of a local authority&amp;©s homelessness duties.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Housing Options Officer (Overseas Arrivals Lead)

As a Housing Register and Allocations Officer you will be ensuring all applications to the Housing Register are processed and applicants housing need assessed in accordance with the Council&amp;©s Allocations Policy, and for carrying out all the administrative processes required.&nbsp;This is a varied role providing general housing advice to customers both face to face, on the telephone and by email.&nbsp; The role includes shortlisting bids from applicants for social housing and ensuring nominations are made to social housing providers within required timescales, updating systems, and keeping applicants informed.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Housing Register and Allocations Officer

We are seeking an experienced housing options/homelessness officer to work alongside the Housing Options Manager to supervise the day to day case management of the Housing Options Officer and provide technical and legal advice to officers in terms of their cases and decision making.You will be knowledgeable in terms of the homelessness legislation and case law and have experience of carrying out homelessness reviews decisions. While not directly line managing the team you will hold regular case review supervisions and hold a small caseload of complex cases of your own.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Senior Housing Options Officer

We are looking for someone with experience in organising and supporting teams, not necessarily in the housing sector, however some experience of administration and invoice processing would be required. We work in a customer focussed way to ensure that anyone approaching the service is directed to the right person or team first time and part of this role will be dealing with preliminary customer requests in a prompt, friendly and professional manner.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Housing Finance and Admin Officer

This role will liaise with accommodation providers, particularly bed and breakfast establishments carrying out regular visits to residents and ensuring the accommodation meets agreed standards. Ideally you will already be working within a housing related sector however we would also consider applications from people who have other relevant experience, and the skills needed to work within this frontline team.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Temporary Accommodation Officer

We are seeking an experienced and motivated manager to lead and co-ordinate the day to day operational business of the Housing Options Team, managing six Housing Options Officers supported by a Senior ensuring households approaching the council for advice or who are facing homelessness receive accurate information and receive a customer focused service.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Housing Options Manager

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Grade 6- £38,058- £41,442pa 12 Month Secondment Opportunity. An opportunity has become available to work with the Temporary Accommodation Team, within the Private Sector Leased (PSL) scheme. &nbsp;You will need excellent customer service, negotiation and partnership skills in the recovery of PSL tenant repair recharges. &nbsp;This role offers a blended working style, working from home, field working and office. &nbsp;Collaborating with the Repairs, Income management and PSL management teams to ensure evidence based recharges are applied to customers when applying recharges.&nbsp; To be responsible for the recovery of PSL tenant recharges acting as the main front-line link between tenants, the Council and its partners in recovering debt and directing tenants to relevant agencies to prevent and manage debt. &nbsp;Responsible for all aspects of raising awareness of tenant recharges across a variety of platforms. To monitor current recharge arrears and decide what action to take to progress each case depending on individual circumstances, ensuring a careful balance between the tenants’ needs and the best interests of the Council. To conduct interviews and home visits in the recovery of arrears, promote payment plans and payment methods, track progression of payments and provide accurate data and reporting to the Homeless Accommodation Manager. &nbsp;&nbsp; Please viewJob Profilehere&nbsp; For an informal discussion about the post, please contact <a href="mailto:Karen.Reed@havering.gov.uk" target="_blank">Karen.Reed@havering.gov.uk</a> The closing date for the receipt of applications is 16th July 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed.&nbsp; Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770. Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

PSL Recharge Officer

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Please apply online via the link provided.




<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
<h3>About the role</h3>
The purpose of the role is to provide a professional reviews service, primarily on matters of suitability of accommodation and allocations (registrations), which supports service delivery, contributes to the growth and development of the service and the skills and knowledge of staff across the directorate. You will provide an effective service to end the main housing duty to households found to have breached the terms of their tenancy or license in their temporary accommodation. The successful candidate will keep fully abreast of changes in legislation and case-law; recommending service improvements and policy changes in order for an excellent service to be delivered.
You will be joining a team committed to making a positive difference to people’s lives at the start of an exciting change in approach to supporting households in temporary accommodation. Whilst working in the team will be challenging and fast paced, you’ll be supported to achieve success, developing new skills and experience along the way.
<h3>About you</h3>
You must have the ability to quickly develop a solid understanding of housing law and practice. You will be highly articulate both verbally and in writing, able to communicate complicated information in an accessible way. You must also have the ability to carry out complex investigations in relation to homelessness reviews.&nbsp;You will need to be resilient, and have the ability to work to agreed and competing deadlines.&nbsp;You must have excellent written skills in order to be able to write complex homelessness decisions.
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp;
Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may end be diverted through to junk email folders.&nbsp; Please continue to check these through the application process.&nbsp; If you have any questions about the status of you application please contact&nbsp;<a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=489022&amp;ptId=12118" target="_blank">JE772 Reviews Officer_26.06.2025_v4.pdf</a></li>
</ul>

Reviews Officer

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Please apply online via the link provided.




<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
<h3>About the role</h3>
You will lead a team of officers with a remit to support families to move out of temporary accommodation and into more suitable housing solutions, improving lives whilst reducing costs to the council. Much of your of time will be spent motivating, challenging and enabling the team to think creatively, work flexibly and achieve ambitious outcomes.
You will be responsible for demonstrating the success of the team, confidently drawing or a variety of tools such as data, reports and case studies to do so. You will build effective relationships with a variety of partner services and organisations, to maximise opportunities to resolve families’ homelessness.
You will be joining a team committed to making a positive difference to people’s lives at the start of an exciting change in approach to supporting households in temporary accommodation. Whilst working in the team will be challenging and fast paced, you’ll be supported to achieve success, developing new skills and experience along the way.
<h3>About you</h3>
You will be passionate about helping people and a champion of delivering people-centred services but able to maintain a clear focus on achieving outcomes. You will have demonstrable leadership skills, necessary to support a new team to thrive, learn from experience and adapt accordingly.
You will have significant experience of assessing housing need in a Local Authority context and/or supporting households to move out of temporary accommodation. You will have a good understanding of housing and homelessness law and practice and be able to provide casework advice to officers.
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp;
Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may end be diverted through to junk email folders.&nbsp; Please continue to check these through the application process.&nbsp; If you have any questions about the status of you application please contact&nbsp;<a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=489017&amp;ptId=12103" target="_blank">JE1099 Rehousing Team Manager_26.06.2025_v2.Accs.pdf</a></li>
</ul>

32 Housing Jobs in Hertford, UK