field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Please note this vacancy is available as a secondment opportunity for up to 12 months – internal
This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford 1-2 days per week, with the remaining time for remote working if desired, in line with the organisation’s needs.
The Role
People Services are committed to providing a high level of customer services for our employee and managers, through a variety of digital channels. The People Support Advisor will be the first point of contact for all HR related queries. They will be responsible for providing customer focused and professional advice, support and guidance to managers and employees across the whole of ECC. This role provides a great opportunity for someone wanting to build on the experience working within an HR setting in a large and complex organisation.
To read more about our business area, please visit:
<a href="https://www.workingforessex.com/role/economy-investment-and-public-health?source=workingforessex.com" target="_blank">People, Policy, Economy and Public Health</a>
The Opportunity
People Services sits within the People &amp; Organisation Development function at Essex County Council (ECC). People Services delivers a high standard of service to both ECC employees and to external customers, with our employees and customers at the heart of what we do. We have high expectations of our teams and aspire to be high performing in all aspects of our delivery. We provide a comprehensive, quality service which supports the delivery of our ambitious corporate people plan. We are on a journey to underpin our services with robust technology, and we strive to create an uncompromising culture to deliver service excellence that delights our customer. People Services seeks to continuously improve and to stay ahead of the curve, leading the way in the public sector and delivering services which offer innovation, value for public spend and above all else a customer centric approach. &nbsp;
The People Support Adviser (PSA) will be the first point of contact for the business for HR related queries.&nbsp; They will be responsible for managing stakeholder expectations, providing a customer focused and professional advice, support and guidance service, for people related queries across all channels: online, telephone and face to face.&nbsp; You will provide support and resolutions quickly and efficiently
Accountabilities
<ul>
<li>Be the first point of contact for our customer queries via phone, web chat and email providing high quality HR advice and guidance ensuring request are escalated or filtered accordingly.</li>
<li>Provide pragmatic and professional expertise and advice on specific topics, e.g., family friendly policies (maternity, paternity, etc), flexible working requests, managing absence, performance, resolution, onboarding processes, Occupational Health referrals.</li>
<li>Improving manager and business confidence and capability by coaching through workplace issues.</li>
<li>Provide consistent and up to date advice on employment legislation and developing issues within the organisation.</li>
<li>Contribute to the increase in self-service of HR queries, by coaching employees and managers of online self-service support, and identifying areas for improvement to People Casework Manager.</li>
<li>Strong team working motivation and ability to build effective working relationships across People and Organisation Development including with People Business Partners, People Consultants and other teams in People Services</li>
<li>Support organisational change and initiatives that may involve consultation and result in redundancy or TUPE</li>
<li>Specific individual and shared targets and objectives are defined annually within the performance management framework.</li>
</ul>
The Experience You Will Bring
<ul>
<li>Skills, Knowledge and Experience</li>
<li>CIPD membership and a minimum of level 5 CIPD qualification or to be achieved within 2 years of taking up the post</li>
<li>Experience of working in a busy, fast paced team providing professional support to customers</li>
<li>Proficient IT skills, MS Word and MS Excel are essential. Hands on experience with IT programmes and HR systems</li>
<li>Highly motivated with excellent attention to detail, a result orientated approach and continually seeking to improve.</li>
<li>Excellent verbal and written communication skills with experience of dealing with customer queries and a track record of providing exceptional customer service.</li>
<li>A high level of interpersonal skills to deal with extremely confidential and sensitive issues, providing support with empathy and professionalism. Ability to develop strong working relationships and to influence a wide range of stakeholders including colleagues and customers.</li>
<li>Ability to work independently, organise and work accurately to tight deadlines</li>
<li>A basic knowledge of HR policies and employment legislation and experience in providing coaching, support and building confidence</li>
</ul>
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href="https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex" target="_blank">Everyone's Essex</a>. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fworkingforessex.com%2Froles%3Fsource%3Dworkingforessex.com&amp;data=05%7C02%7CSharon.Burrus2%40essex.gov.uk%7C2f58d1d5968946d6f86a08dd7029c06e%7Ca8b4324f155c4215a0f17ed8cc9a992f%7C0%7C0%7C638790046808311814%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=RWho6LqejkQVDN7KrRNgcfWGSUqBWz4muq14BcdeAJ4%3D&amp;reserved=0" target="_blank">devolution and local government reorganisation (LGR</a>) on our careers site.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all&nbsp;veterans&nbsp;and&nbsp;care leavers, who meet the minimum requirements of the role for which they are applying.
Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank">Nolan principles</a>, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service.&nbsp; The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate.&nbsp; This is an annual subscription, and you will be responsible for ensuring this is maintained.&nbsp; For further information on the DBS update service please go to&nbsp;<a href="https://www.gov.uk/dbs-update-service" target="_blank">https://www.gov.uk/dbs-update-service</a>
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href="https://essex.talentpool.com/sign-up?utm_source=Cornerstone&amp;utm_medium=Advert&amp;utm_content=Job_Advert" target="_blank">The Essex Talent Community</a>
If you have queries on this role or require anything further, please email&nbsp;<a href="mailto:resourcing.team@essex.gov.uk" target="_blank">jamielea.wallis@essex.gov.uk</a>
Follow us on&nbsp;<a href="https://www.facebook.com/essexcountycouncil" target="_blank">Facebook</a>, <a href="https://twitter.com/essex_cc" target="_blank">Twitter</a>,&nbsp;<a href="https://www.instagram.com/essex_cc" target="_blank">Instagram</a>&nbsp;and&nbsp;<a href="https://www.linkedin.com/company/essex-county-council/" target="_blank">LinkedIn</a>. Further details can be found on our&nbsp;<a href="https://www.workingforessex.com/" target="_blank">careers page</a>.
Downloads
<a href="https://www.workingforessex.com/working-here/pay-reward" target="_blank">Pay and Reward</a>&nbsp;&nbsp;<a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Our Ways of Working&nbsp;</a>&nbsp;&nbsp;<a href="https://www.workingforessex.com/about-us" target="_blank">About Us&nbsp;</a>&nbsp;&nbsp;<a href="https://www.workingforessex.com/organisational-behaviours" target="_blank">Organisation Behaviours</a>

People Support (HR) Advisor

<ul></ul>





The Role:
Join our vibrant HR team at New City College! We are dedicated to excellence in education and professional development. We are seeking an HR Systems, Reporting, and Data Coordinator to manage and enhance our HR systems which include iTrent and Business Objects among others. This role will ensure data integrity and providing valuable insights and comprehensive reporting. This role can be based in either our Hackney or Havering hub, however, this role does span across our college group and will require some travel.
Application Close: 6th July 2025 - we may close this role early if sufficient applications have been received. We encourage you to apply early.
Who You Are:
You possess extensive experience with HR Systems, including system configuration, maintenance, and module development. Knowledge of Business Objects and HR systems is essential, involvement with iTrent and Power BI is desirable, but would highly benefit your application. You have advanced IT skills, particularly in Microsoft Office (Excel), attention to detail, problem-solving abilities, and excellent communication skills. You are self-motivated, customer service-oriented, able to handle a demanding workload, and maintain confidentiality.
Key Responsibilities:
HR Systems Management: Oversee the configuration, maintenance, and security of the college HR systems, ensuring compliance with GDPR and data protection regulations. Data Processing: Manage the processing of employee data, system upgrades, and patches, ensuring thorough testing and seamless integration. User Support &amp; Training: Provide support and training for HR, payroll, and college staff, developing user guides and training materials. Reporting &amp; Analysis: Design and build HR and payroll reports using Business Objects, providing regular and ad-hoc reports to support decision-making. System Development: Lead HR system projects, implementing new modules and improving processes to maximise efficiency.
What We Offer:
Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube). On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks. Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting. Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program. Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel. Technology Access: Office 365 and Adobe Suite available for personal devices.
For further information please contact Human Resources on 020 7510 7712. E-mail: <a href="mailto:recruitment@ncclondon.ac.uk" target="_blank">recruitment@ncclondon.ac.uk</a>.The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
About New City College
New City College is proud to be an Ofsted Outstanding college — the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 2,000 staff, we are a major force in the sector.
We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.
We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.

Havering Sixth Form College

HR Systems, Reporting and Data Coordinator

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6395/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6396/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6398/SHRBP_-JD__003_.docx" target="_blank">SHRBP_-JD__003_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6399/SHRBP-PS.docx" target="_blank">SHRBP-PS</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



SHARED SENIOR HUMAN RESOURCES BUSINESS PARTNER (Ref: SHRBP)
Salary £53,506.44
Full time – 37 hours per week
It’s an exciting time to join Broxbourne Council on our latest shared service adventure with East Herts District Council alongside two small friendly Human Resources (HR) teams, with lots of promising new initiatives in the pipeline. We are looking for an experienced, enthusiastic, self-motivated Human Resources professional who will be responsible for providing generalist HR support (including casework) and advice to teams across both councils, specialising in Employee Relations.
Responsibilities include:
<ul>
<li>Working with both councils to develop and improve the deployment and management of our valuable human resource teams</li>
<li>Providing effective day to day advice and support to managers and employees on terms and conditions of employment and the application of HR policies and procedures.</li>
<li>Line managing HR Business Partners and assisting with HR cases where relevant</li>
<li>Provide on-site HR support across both organisations</li>
<li>Participation in a range of employee meetings, including grievance/disciplinary investigations and hearings, sickness meetings, employee relations and management meetings etc.</li>
<li>Writing reports, policies etc.</li>
<li>Providing advice and implementation of change management initiatives including restructures, TUPE etc.</li>
</ul>
To be successful in this role you will have previous human resources experience, ideally within a local authority or other public sector organisation. You will also need to be Level 5 CIPD qualified or have relevant experience.&nbsp; The role requires a good communicator with both verbal and written skills and the ability to converse at ease with staff and members of the public to provide advice in fluent English. You will need to have an innovative and positive approach to work with exceptional customer service and negotiation skills.&nbsp; Experience of working in a highly pressured environment will also be required.
Although both councils support hybrid working, the successful candidate will need to have a flexible approach to working across both sites in person and manage their time effectively. As such you will split your time between Broxbourne’s Office at Bishops’ College, Churchgate, Cheshunt and East Herts’ Offices at Wallfields, Pegs Lane Hertford.
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). 
The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 6 July 2025 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone: 01992 785509, Email: <a href="mailto:HR@broxbourne.gov.uk" target="_blank">HR@broxbourne.gov.uk</a>
Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

Borough of Broxbourne

SHARED SENIOR HUMAN RESOURCES BUSINESS PARTNER

<ul></ul>





The advertised salary is for full time work. If working part time, either less than 36 hours per week, or less than 52 weeks per year, the salary will be calculated on a pro-rata basis. 
 
We will consider applicants on a full year or Term Time Only + 2 weeks basis (41 weeks), working 30 - 36 hours per week. Please state your preferences on your application. 
 
We are recruiting for an HR Partner to join our successful and well-regarded Enfield Schools HR Team. We are a diverse team of education HR specialists, committed to both ethical responsibility and sustainable success. 
 
We are proud that our service empowers schools and trusts to deliver exceptional education and outcomes for children and young people through tailored HR solutions, and this role offers the opportunity to make a real difference in the sector, and in the lives of children, providing a high-quality HR service with impact. 
 
As an HR Partner, you'll deliver a comprehensive generalist HR service, acting as a trusted advisor to schools and trusts. You'll take the time to understand each organisation’s specific context, providing tailored advice and expert support. 
 
While the role has a strong emphasis on employee relations casework, you'll also gain exposure to a broad range of HR activities. These include conducting workplace investigations, developing and delivering training sessions, drafting and reviewing policies, supporting TUPE and change management processes, and contributing to ad-hoc HR projects across our customer schools. 
 
Our ideal candidate will have a strong background in generalist HR and the ability to support customers in whatever people or management challenges they are undertaking. This role demands a creative and solution-oriented mindset and a pragmatic approach to HR. The ability to build relationships with customers and develop risk-based options to meet their goals is paramount to being successful in this role. 
 
As we are a customer-facing rather than an internal-facing service, we also require the ability to balance a not-for-profit ethos with a traded service approach whilst ensuring a customer service focus. 
 
Enfield Council has a flexible approach to working and the successful candidate will balance home working, working in the Civic Centre, and working on school site as required. 
 
Being able to travel to various locations by car is essential for this role. You must hold a full driving licence and have appropriate car insurance and access to a vehicle as needed. As this role includes a permanent home working component, you will also need to ensure you will be able to work effectively from home. 
 
We are considering applications on a full-year or term-time only + 2 basis, and for working patterns from 30 to 36 hours per week. Please state your preferences or requirements in your application. 
 
This role is initially for a 1-year fixed term contract, but it has the potential to become permanent in the future. 
 
Contact Details - 
 
If you would like to know more about the role, please contact Chris Brown on 07356 111086 for an informal discussion or to arrange a visit to the team. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
Closing date 07/07/2025 - We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Schools HR Partner

<ul></ul>





Corporate Resources and Business Improvement
The Resources and Business Improvement directorate is led by Dianne Tranmer. It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group.
About the role&nbsp;
We’re looking for an enthusiastic and dynamic Client Relationship Manager with experience of ERP and HR systems, to manage the relationship with the GLA’s HR Shared Service with Transport for London (TfL). You will work closely with the Head of Business Improvement and the People Function to ensure a high-quality service is delivered for the GLA.
You will have excellent stakeholder and relationship skills, and bring experience of delivering service and process improvements in an HR environment. You will be solution focussed and have experience of delivering change from a user-centred perspective.&nbsp;
What your day will look like
This will be a varied role with key activities including:
Supporting the HR Shared Service and embedding this by developing, implementing and maintaining appropriate and effective systems and procedures
Working across the People Function to identify any changes in GLA People policy and procedures which may have process or systems implications for the HR Shared Service and raise these with colleagues in TfL
Acting as a key point of contact for colleagues for escalating potential concerns/delivery issues and manage this with TfL, in line with agreed SLAs and the HR Shared Service agreement
Leading on and delivering sustainable solutions to issues affecting the service offer, including on the provision of the MyHR Helpdesk, data for essential GLA statutory reporting, and recruitment service delivery
Meeting regularly with TfL HR Shared Service colleagues on service delivery and improvement, reviewing performance and delivery against SLAs
Skills, knowledge and experience &nbsp;
To be considered for the role you must meet the following essential criteria:
Knowledge and experience of ERP and HR systems, in order to integrate and support business processes and functions, optimising efficiency, and providing strategic insights for the organisation
Significant experience of providing project support services in a fast paced, complex and high-profile organisation, working independently and using sound judgement on sensitive issues.
A proven track record of developing and implementing systems and procedures to enable the delivery of effective support services and experience of finding solutions to problems and complex situations that may arise.
A high level of expertise in the use of technology and a clear understanding of the developing technology available, and an ability to use and develop these to enhance business management within the unit.
Job purpose
To manage the relationship with the HR Shared Service with TfL to ensure a high quality service is delivered for the GLA.
To work closely with the Head of Business Improvement and the People Function Senior Team to coordinate project plans and delivery for implementing and embedding a shared service, ensuring these are integrated into wider Unit plans.
Principal accountabilities
Support in managing the transition to the HR Shared Service and embedding this by developing, implementing and maintaining appropriate and effective systems and procedures
To act as a “global process owner”; working across the People Function to identify any changes in GLA People policy and procedures which may have process or systems implications for the HR Shared Service and raise these with colleagues in TfL
To act as a key point of contact for colleagues for escalating potential concerns/delivery issues and manage this with TfL, in line with agreed SLAs and the HR Shared Service agreement
To lead and deliver sustainable solutions to issues affecting the service offer, including on the provision of the MyHR Helpdesk, data for essential GLA statutory reporting, and recruitment service delivery
To act as a key point of contact for GLA colleagues for escalating potential delivery issues and managing these with TfL, in line with agreed SLAs and the HR Shared Service agreement
To meet regularly with TfL HR Shared Service colleagues on service delivery and improvement, reviewing performance and delivery against SLAs
To engage in demand planning conversations with TfL HR, following input from wider People Function colleagues and informed by the People Strategy and work plans
Ensure GLA managers and staff have access to the information needed to ensure they maximum the benefits of the Shared Service with TfL.
To act as the GLA lead on conversations about HR Shared Services developments, including any potential technological or service provision changes
Provide briefing and Secretariat support for senior GLA managers in relation to the HR Shared Service and for relevant senior meetings/ Boards.
Work in accordance with the Authority’s policies and Code of Ethic and Standards.
Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities.
Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams
Person specification
Technical requirements
Significant experience of providing project support services in a fast paced, complex and high-profile organisation, working independently and using sound judgement on sensitive issues.
Knowledge and experience of ERP and HR systems, in order to integrate and support business processes and functions, optimising efficiency, and providing strategic insights for the organisation
A proven track record of developing and implementing systems and procedures to enable the delivery of effective support services and experience of finding solutions to problems and complex situations that may arise.
A high level of expertise in the use of technology and a clear understanding of the developing technology available, and an ability to use and develop these to enhance business management within the unit
Behavioural competencies
Problem solving
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.
Level 3 indicators of effective performance
Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding
Actively challenges the status quo to find new ways of doing things, looking for good practice
Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues
Initiates consultation on opportunities to improve work processes
Supports the organisation to implement innovative suggestions&nbsp;
Planning and organising
… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.
Level 2 indicators of effective performance
Prioritises work in line with key team or project deliverables
Makes contingency plans to account for changing work priorities, deadlines and milestones
Identifies and consults with sponsors or stakeholders in planning work
Pays close attention to detail, ensuring team’s work is delivered to a high standard
Negotiates realistic timescales for work delivery, ensuring team deliverables can be met
Building and managing relationships
… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.
Level 3 indicators of effective performance&nbsp;
Actively engages partners and encourages others to build relationships that support GLA objectives
Understands and recognises the contributions that staff at all levels make to delivering priorities
Proactively manages partner relationships, preventing or resolving any conflict
Adapts style to work effectively with partners, building consensus, trust and respect
Delivers objectives by bringing together diverse stakeholders to work effectively in partnership
Communicating and influencing
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us.
Level 3 indicators of effective performance
Encourages and supports teams in engaging in transparent and inclusive communication
Influences others and gains buy-in using compelling, well thought through arguments
Negotiates effectively to deliver GLA priorities
Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement
Advocates positively for the GLA both within and outside the organisation
Strategic thinking
…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision
for action.
Level 2 indicators of effective performance
Works with a view to the future, prioritising own and others’ work in line
with GLA objectives
Briefs and prepares team to accomplish goals and objectives
Communicates the GLA’s strategic priorities in a compelling and convincing
manner, encouraging buy-in
Balances own team’s needs with wider organisational needs
Identifies synergies between team priorities and other relevant agendas
Decision making&nbsp;
… is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results.
Level 2 indicators of effective performance
Takes decisions as necessary on the basis of the information available
Makes decisions without unnecessarily referring to others
Involves and consults internal and external stakeholders early in decisions
that impact them
Identifies potential barriers to decision making and initiates action to move
a situation forward
Demonstrates awareness of the GLA’s decision making processes and how
to use them
Organisational awareness
… is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly.
Level 3 indicators of effective performance
Uses understanding of differences between the GLA and its partners to improve working relationships
Helps others understand the GLA and the complex environment in which it operates
Translates changing political agendas into tangible actions
Considers the diverse needs of Londoners in formulating GLA objectives
Helps others understand how the media and external perceptions of the GLA influence work
Responding to pressure and change
… is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.
Level 3 indicators of effective performance
Clarifies direction and adapts to changing priorities and uncertain times
Minimises the pressure of change for the directorate, lessening the impact for the team
Uses change as an opportunity to improve ways of working, encouraging others’ buy-in
Keeps staff motivated and engaged during times of change, promoting the benefits
Takes ownership for communicating change initiatives clearly, ensuring smooth implementation
Responsible Use of Resources
… is taking personal responsibility for using and managing resources effectively, efficiently and sustainably.
Level 2 indicators of effective performance
Continually looks for opportunities to work more efficiently and sustainably
Reduces team impact on the environment by implementing methods for
reducing use of, reusing and recycling resources
Improves local processes to maximise use of resources
Monitors and stays within budget at all times
Reasonable adjustments
Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.
The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework
How to apply
If you would like to apply for the role you will need to submit the following:
Up to date CV
Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
If you have questions about the role
If you wish to talk to someone about the role, the hiring manager David Canham would be happy to speak to you. Please contact them at <a href="mailto:david.canham@london.gov.uk" target="_blank">david.canham@london.gov.uk</a> &nbsp;
If you have any questions about the recruitment process, contact the <a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a> who support the GLA with recruitment.
Assessment process&nbsp;
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: week commencing 28th July 2025
Equality, diversity and inclusion&nbsp;
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
Benefits
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
Additional Information&nbsp;
Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.
Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
Find out which DBS check is right for your employee - GOV.UK (<a href="https://www.gov.uk/" target="_blank">www.gov.uk</a>)
More Support
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>

5 HR Jobs in Romford, UK