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IT Service Management Specialist Grade 9 – £54,267–£58,461pa About the Job We’re seeking a dynamic and experienced IT Service Management Specialist to lead the delivery of high-quality IT services across the Council. This role is central to ensuring operational excellence through the application of ITIL principles, with a strong focus on Major Incident Management, Problem Management, and Service Level performance. Main duties and responsibilities include: <ul>
<li>Leading the Council’s response to Major Incidents, ensuring swift coordination, resolution, and communication across stakeholders.</li> <li>Managing the Problem Management lifecycle—diagnosing root causes, implementing preventative measures, and maintaining documentation within the configuration management system.</li> <li>Monitoring and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure consistent and reliable service delivery.</li> <li>Overseeing third-party support contracts, negotiating service credits, and enforcing contractual terms to maintain high standards.</li> <li>Maintaining and publishing a clear and accessible Service Catalogue, ensuring users understand available services and how to access them.</li> <li>Managing IT assets issued to end-users, including secure storage, distribution, reassignment, and disposal.</li> <li>Supporting financial planning and budget monitoring, identifying risks to expenditure and providing timely reports.</li> <li>Deputising for the Head of IT Service Delivery and participating in out-of-hours support on a rota basis (additional payment provided).</li> <li>Leading stakeholder engagement strategies, including complaint handling, issue resolution, and lessons learned.</li> <li>Promoting financial and commercial awareness to ensure value-for-money service delivery.</li> <li>Maintaining accurate records of systems, services, contracts, and assets in the Configuration Management Database (CMDB).</li> <li>Supporting risk identification, assessment, and mitigation across IT service delivery.</li> </ul> About You Experience: We’re seeking a candidate who brings: <ul>
<li>A degree or equivalent work-related attainment or experience.</li> <li>Relevant certifications aligned with ITIL and service management (e.g., ITIL Foundation or Practitioner).</li> <li>Proven experience in managing major incidents, problem resolution, and service level performance.</li> <li>Strong understanding of ITIL processes and their impact on service delivery and user experience.</li> <li>Experience managing supplier relationships and contractual obligations.</li> <li>Excellent communication and stakeholder engagement skills.</li> <li>Leadership in operational management and collaborative working across diverse teams.</li> </ul> Please view the Job Profile&nbsp;(here) For an informal discussion about the post, please contact <a href="mailto:Lee.Osbourne@havering.gov.uk" target="_blank">Lee.Osbourne@havering.gov.uk</a> Closing date: 18th September 2025 Please note: We may close the vacancy early if interest is high. You will be notified if your application has been successful. Interview date to be confirmed. If you need help with your online application, contact the Recruitment Helpdesk on 01708 432770. Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

IT Service Management Specialist

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4730/Senior_infrastructure_and_security_manager_job_description_-_September_2025.pdf" target="_blank">Senior_infrastructure_and_security_manager_job_description_-_September_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4731/APPROVED_How_to_Apply_for_a_BCN_Vacancy_using_a_CV_and_Supporting_Statement_-_January_2023__TOV_.pdf" target="_blank">APPROVED_How_to_Apply_for_a_BCN_Vacancy_using_a_CV_and_Supporting_Statement_-_January_2023__TOV_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4732/APPROVED_BCN_Staff_Benefits_-_January_2023__TOV_.pdf" target="_blank">APPROVED_BCN_Staff_Benefits_-_January_2023__TOV_</a></li>
</ul>

Please apply online via the link provided.



About the role
We’re looking for a hands-on senior infrastructure and security manager to lead and manage Breast Cancer Now’s IT infrastructure and security operations. This is a delivery focused role where you’ll take responsibility for building, configuring and maintaining infrastructure while also implementing and managing security governance controls. You’ll ensure our systems are resilient, secure and aligned with frameworks such as Cyber Essentials Plus and NCSC guidance. You’ll be responsible for migrating systems from on-premises to Microsoft Azure, modernising our infrastructure to ensure it is secure, scalable and cost-efficient. Alongside this transformation, you’ll manage day-to-day infrastructure and security operations across our hybrid environment. In addition, you’ll also take ownership for the delivery of key governance activities including risk assessments, audits, compliance checks, vulnerability management and cyber incident response. Working closely with the Head of IT, you’ll support the development of long-term plans while taking full ownership of technical delivery. You’ll mentor and guide engineers, but remain fully embedded in the hands-on work needed to build and maintain secure, high-quality infrastructure services.
About you
You’ll be an experienced infrastructure professional with strong hands-on expertise in designing, implementing and managing:
<ul>
<li>Microsoft Azure (IaaS, PaaS, networking, storage, compute, security and monitoring)</li>
<li>Networking technologies (firewalls, VPNs, LAN/WAN, DNS/DHCP, TCP/IP, virtualisation)</li>
<li>Enterprise security tools (SIEM, endpoint protection, vulnerability management, XDR, MDM, IDPS)</li>
<li>Backup, replication and disaster recovery solutions</li>
<li>Microsoft services such as Windows Server, Intune, Autopilot, Entra ID, Defender, Exchange and SharePoint</li>
</ul>
You’ll have proven experience of building infrastructure solutions end-to-end, delivering transformation projects, and maintaining secure, resilient and cost-efficient environments. You’ll be confident working with security governance frameworks, with direct experience putting in place the day-to-day processes, controls and compliance activities needed to keep an organisation secure. Alongside your technical skills, you’ll bring strong leadership and communication, with the ability to mentor colleagues, collaborate with stakeholders, and explain technical concepts clearly to non-technical audiences.
If you’re looking to shape how IT services support our charity’s vital work, we’d love to hear from you.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.&nbsp;
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it.&nbsp;Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.&nbsp;&nbsp;
Job description and benefits
Please download the job description and our attractive benefits package.&nbsp;&nbsp;
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home. &nbsp;&nbsp;
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email <a href="mailto:Recruitment@breastcancernow.org" target="_blank">Recruitment@breastcancernow.org</a>
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Friday 26 September 2025
Interview date Week commencing 6 October 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment, please submit your application as soon as possible, if you’re interested in this opportunity.

Senior infrastructure and security manager

<h4>Our Vacancy</h4>As a Cloud Transition Lead, you’ll be highly capable and forward-thinking, ready to guide the organisation through a critical phase of digital transformation. This is a pivotal role, overseeing the migration of our IT infrastructure, applications, and services to the cloud and then their ongoing management, while ensuring minimal disruption to business operations and maintaining the highest standards of security, compliance, and performance, working alongside project teams. You’ll bring a strategic mindset and a hands-on approach to managing cloud environments, with a strong emphasis on collaboration, innovation, and continuous improvement. You’ll lead a team of experienced professionals and work closely with internal stakeholders and external partners to deliver a seamless transition to a cloud-first operating model. You’ll need to be in the office for a minimum of 2 days per week. Your role covers management and optimisation of our Azure cloud infrastructure, defining and implementing cloud migration strategies, and ensuring robust governance and security frameworks are in place. Your leadership will be instrumental in embedding DevOps practices, leveraging automation, and driving operational efficiency across our technology estate. If you’re ready to take on a leadership role at the heart of Peabody’s digital transformation journey, we want to hear from you. To be successful in this role, you’re: Experienced in leading complex cloud migrations across platforms such as Azure, AWS, and Google Cloud Skilled in applying DevOps methodologies and tools to streamline delivery and operations Confident in managing cloud infrastructure with a strong understanding of security, compliance, and governance Commercially aware, with the ability to align technology solutions to organisational goals and value Passionate about delivering high-quality services that support residents and communities Here are just a few of the benefits of working at Peabody: 30 days’ annual holiday, plus bank holidays two additional paid volunteering days each year flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance up to 10% pension contribution Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Harry at <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a> We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place on 6th October 2025. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<h4>Attached documents:</h4><ul><li><a href="../jobV2/fdownload.php?j=8bb7f4658c3da0d2&amp;f=bcabbd4769dcf207"> Cloud Transition Lead - Role Profile.pdf </a></li></ul>





<ul></ul>

Peabody

Cloud Transition Lead

<ul></ul>





Title: Systems Manager
Contract Type: Permanent, Full time, 35 hours per week
Salary: £61,000 per annum to £70,000 per annum (London weighted salary) or £53,345 per annum to £62,345 per annum(Regional salary), dependant on experience
Grade: 10
Reporting Office: London, Stratford or Manchester, Trafford*
Persona: Agile (20% in office)

Closing Date: 17th&nbsp;September 2025 at 11pm
Interview Dates: 24th&nbsp;September 2025
<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a>&nbsp;include:&nbsp;&nbsp;Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAIcOIHm7VphlrgPKLbBQjBKIsNKfCuNtzopRRFD5azOzfrjpqH2rFwGheu2HzN7ps" target="_blank">Role Profile - Systems Manager.docx</a>
Join our Service Improvement and Programme Management Team at L&amp;Q:
This is an exciting opportunity to join one of the largest in-house repairs teams in the housing sector, helping L&amp;Q deliver on our purpose to provide homes and neighbourhoods everyone can be proud of. We are at an exciting time where our core systems will be upgraded and changed, and in due course our core housing management system will also be updated.&nbsp;This role reports into the Head of Service Improvement and Programme Management and there is a team of four to manage
Your impact in the role:
We are looking for a Systems Manager primarily to ensure our Advanced DRS and Total Repair/Total Mobile (and in the near future Total Connect) products support our direct labour organisation (Direct Maintenance - DM), this is a hands-on technical, project management and management role vital to ensuring our workforce remains productive
Supporting our operational technicians and their management staff is key, with timely resolution of issues within our control &nbsp;
Key relationships are with the corporate Technology department and systems suppliers in order to ensure that any application, integration and infrastructure issues and system changes are handled promptly. You will also work closely withour Reporting, Service Improvement Team and other DM operational teams
The main duties of the role are
<ul>
<li>Ensuring system issues are identified, reported and resolved in appropriate timescales, liaising with internal Technology department and external suppliers as appropriate</li>
<li>Evaluating and managing small ad-hoc system configuration changes, project-based changes and systems related projects</li>
<li>Ensuring that periodic system duties are undertaken promptly in order to produce accurate</li>
<li>Ensuring any system configuration changes and staff data changes are accurate and timely</li>
</ul>
What you'll bring:
<ul>
<li>Expert knowledge of maintenance business systems, integrations, application features, including current technology configuration and architecture. Knowledge must include Total Connect, Total Repairs, Total Mobile, Advanced DRS and ability to learn our in-house system Arena</li>
<li>Experienced in people and performance management, able to direct, motivate and empower staff to deliver against objectives</li>
<li>Project management - Proven experience project managing and overseeing technical and business systems projects, improvements and enhancements.</li>
<li>Experience of managing within technical and systems support teams, interacting and negotiating with internal and external customers and stakeholders at all levels</li>
<li>Impact analysis skills - &nbsp;Ensuring effects of proposed business process and technology changes are considered and handled</li>
<li>Knowledge of key systems data structures and reporting capabilities, able to advise DM on reporting approaches, practical ability to read and write SQL Syntax</li>
<li>High level of computer literacy with intermediate skills in MS Office products and collaborative working tools</li>
<li>Experience and/or knowledge of housing management/sector or similar environment, including in house repairs services, and electronic materials replenishment platforms</li>
<li>Demonstrable influencing skills, specifically around ensuring that requests relying on IT resourcing are prioritised appropriately</li>
<li>Procedure definition and documentation skills and associated document management good practice</li>
<li>Able to demonstrate effective organisational skills, &nbsp;handling ad-hoc and project requests and switching resources where required to address changing priorities.</li>
<li>Effective communication skills (verbal and written) and able to put together influential business cases using data and business systems information</li>
<li>Effective time management skills, able to prioritise workload and meet targets and deadlines</li>
</ul>
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.
*Please note there is a business need to be in the Stratford, London office every 2 weeks for meetings and collaborative working&nbsp;

London and Quadrant Housing Trust

Systems Manager (Maintenance Services)

<ul></ul>





<h2>Corporate Resources and Business Improvement</h2>
The Resources and Business Improvement directorate&nbsp;is led by Dianne Tranmer. It is responsible for:&nbsp;People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group.
<h2>About the team</h2>
The UCD team brings together specialisms including digital engagement, service design, user research, business analysis, content and interaction design and performance analysis. These specialisms work in harmony with a shared mission to make all products and services as inclusive, accessible and user-centric as possible.&nbsp;
<h2>About the role 
</h2>
This is a leadership role within the User Centred Design team, in the GLA’s Digital Experience Unit. You’ll lead the DEU’s Service Design team, setting the direction, guiding teams and championing the role of service design across the organisation, ensuring users can complete their goals and that our digital services support the delivery of GLA policy intent.&nbsp;
You’ll work with policy teams, stakeholders and other user centred design and digital colleagues to explore problems, test ideas and deliver better outcomes for users. This may involve the creation of, or changes to, internal and external processes, services, products and content across both digital and offline channels, within the GLA or GLA group.&nbsp;&nbsp;
You will be working through the entire design and delivery process, from framing problems, understanding, and visualising the service landscapes for teams, improving and reimagining end-to-end services, visualising processes, services and products and supporting their implementation&nbsp;
<h2>What your day will look like</h2>
<ol>
<li>You will be leading and inspiring a talented Service Design team, working with the Head of UCD, senior managers and other team leads to set the direction of service design within the GLA.&nbsp;</li>
</ol>
<ol>
<li>You will be line-managing and mentoring the Service Designer, User Researcher, and other team members — supporting their professional development and aligning their OKRs with UCD priorities.&nbsp;</li>
</ol>
<ol>
<li>You will be working with other colleagues in the UCD team and wider DEU, in a collaborative way, planning project activity in a way that uses the resource we have efficiently and allows for transparency and collaboration across teams.&nbsp;&nbsp;</li>
</ol>
<ol>
<li>You will be working on multiple, high-profile projects, working collaboratively with colleagues to design and iterate services to support user needs and embedding inclusive, accessible, and environmentally sustainable design.&nbsp;</li>
</ol>
<ol>
<li>You will be using research and evidence to shape service design decisions, ensuring user needs and organisational goals are aligned.&nbsp;</li>
</ol>
<ol>
<li>You will be developing high-quality service design artefacts — such as journey maps, service blueprints, and prototypes — to communicate design intent and test ideas.&nbsp;</li>
</ol>
<h2>Skills, knowledge and experience</h2>
To be considered for the role you must meet the following essential criteria:
<ul>
<li>Proven experience leading service design in complex organisations, ideally in government or large-scale digital transformation. Can show evidence of using design systems to solve challenges across multiple services and can identify the simplest approach out of a variety of approaches, backed by evidence.</li>
</ul>
<ul>
<li>The skills to mentor and coach teams in adopting and refining iterative processes, ensuring a consistent focus on user needs and outcomes across all stages of design.</li>
</ul>
<ul>
<li>The ability to set the standard for iterative design practices, guiding teams through complex projects from initial concept to final implementation.</li>
</ul>
<ul>
<li>The capability to lead the strategic use of data in service design, integrating insights from a wide range of sources to drive innovation and effectiveness.</li>
</ul>
<ul>
<li>The expertise to provide guidance on best practices for inclusive design, ensuring that all services meet or exceed legal, ethical, and user needs.</li>
</ul>
<ul>
<li>The commitment to contribute to the development of policies and practices that embed accessibility and inclusive design into the organisation's culture and processes.</li>
</ul>

<h2>Behavioural Competencies</h2>

Strategic thinking&nbsp;
…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action.&nbsp;

Level 3 indicators:&nbsp;
<ul>
<li>Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners&nbsp;</li>
</ul>
<ul>
<li>Consistently takes account of the wider implications of team’s actions for the GLA&nbsp;</li>
</ul>
<ul>
<li>Encourages self and others to think about organisation’s long term potential&nbsp;</li>
</ul>
<ul>
<li>Informs strategy development by identifying gaps in current delivery or evidence&nbsp;</li>
</ul>
<ul>
<li>Takes account of a wide range of public and partner needs to inform team’s work&nbsp;</li>
</ul>


Managing and Developing Performance&nbsp;
…is setting high standards for oneself and others, guiding, motivating and developing them, to achieve high performance and meet the GLA’s objectives and statutory obligations.&nbsp;

Level 3 indicators:&nbsp;
<ul>
<li>Motivates and inspires others to perform to their best, recognising and valuing their work and encouraging them to learn and reflect&nbsp;</li>
</ul>
<ul>
<li>Sets clear direction and expectations and enables others to interpret competing priorities&nbsp;</li>
</ul>
<ul>
<li>Agrees and monitors challenging, achievable performance objectives in line with GLA priorities&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Manages performance issues effectively to avoid adverse impact on team morale and performance&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Promotes a positive team culture that respects diversity and deals with barriers to inclusion&nbsp;</li>
</ul>


Planning and Organising&nbsp;
… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.&nbsp;

Level 4 indicators:
<ul>
<li>Exchanges ideas and knowledge with partners, subject-matter experts, and senior stakeholders to foster new research agendas and derive insights for the GLA&nbsp;</li>
</ul>
<ul>
<li>Takes accountability for the quality of intelligence that research and new policy are based upon&nbsp;</li>
</ul>
<ul>
<li>Encourages new and innovative insights from analysis&nbsp;</li>
</ul>
<ul>
<li>Evaluates the feasibility and cost effectiveness of research proposals,&nbsp;</li>
</ul>
<ul>
<li>Stringently assessing whether the research will add real value&nbsp;</li>
</ul>
<ul>
<li>Encourages research with a highly practical focus and maximum impact for Londoners&nbsp;</li>
</ul>


Stakeholder focus&nbsp;
… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.&nbsp;

Level 3 indicators:&nbsp;
<ul>
<li>Understands diverse stakeholder needs and tailors team deliverables accordingly&nbsp;</li>
</ul>
<ul>
<li>Is a role model to others, encouraging them to think of Londoners first&nbsp;</li>
</ul>
<ul>
<li>Manages stakeholder expectations, so they are high but realistic&nbsp;</li>
</ul>
<ul>
<li>Removes barriers to understanding the needs of diverse stakeholders, including hard to reach groups&nbsp;</li>
</ul>
<ul>
<li>Focuses own and team’s efforts on delivering a quality and committed service&nbsp;</li>
</ul>
&nbsp; &nbsp;

Communicating and influencing&nbsp;
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.&nbsp;

Level 3 indicators:&nbsp;
<ul>
<li>Encourages and supports teams in engaging in transparent and inclusive communication&nbsp;</li>
</ul>
<ul>
<li>Influences others and gains buy-in using compelling, well thought through arguments&nbsp;</li>
</ul>
<ul>
<li>Negotiates effectively to deliver GLA priorities&nbsp;</li>
</ul>
<ul>
<li>Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement&nbsp;</li>
</ul>
<ul>
<li>Advocates positively for the GLA both within and outside the organisation&nbsp;</li>
</ul>
&nbsp; &nbsp;&nbsp;

Decision making&nbsp;
… is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results.&nbsp;
&nbsp; &nbsp;
Level 3 indicators:&nbsp;
<ul>
<li>Makes sound decisions quickly on behalf of the GLA when a situation requires intervention&nbsp;</li>
</ul>
<ul>
<li>Takes responsibility for team decisions, providing rationale when those decisions are questioned&nbsp;</li>
</ul>
<ul>
<li>Involves senior stakeholders early in decisions that impact them&nbsp;</li>
</ul>
<ul>
<li>Analyses organisational risks associated with decisions, including those with long term impacts, before committing to action&nbsp;</li>
</ul>
<ul>
<li>Encourages others in the team to make decisions in their own area of expertise, take appropriate risks and learn from experience&nbsp;</li>
</ul>
&nbsp; &nbsp;

Problem solving&nbsp;
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.&nbsp;

Level 3 indicators:&nbsp;
<ul>
<li>Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding&nbsp;</li>
</ul>
<ul>
<li>Actively challenges the status quo to find new ways of doing things, looking for good practice&nbsp;</li>
</ul>
<ul>
<li>Seeks and incorporates diverse perspectives to help produce workable strategies to address compel issues&nbsp;</li>
</ul>
<ul>
<li>Initiates consultation on opportunities to improve work processes&nbsp;</li>
</ul>
<ul>
<li>Supports the organisation to implement innovative suggestions&nbsp;</li>
</ul>
&nbsp; &nbsp;

Research and analysis&nbsp;
… is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.&nbsp;

Level 3 indicators:&nbsp;
<ul>
<li>Expands networks to gain new information sources for research and policy development&nbsp;</li>
</ul>
<ul>
<li>Identifies and implements methods to ensure intelligence is of a high quality&nbsp;</li>
</ul>
<ul>
<li>Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights&nbsp;</li>
</ul>
<ul>
<li>Tailors research investment in line with likely impact for Londoners and policy priorities&nbsp;</li>
</ul>
<ul>
<li>Retains a bigger picture view, ensuring research recommendations are appropriate and practical for the GLA and its stakeholders&nbsp;</li>
</ul>



The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>
This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).
<h2>How to apply</h2>
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>
 If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager Selina Holliday would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:selina.holliday@london.gov.uk" target="_blank">selina.holliday@london.gov.uk</a>
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: To be confirmed
<h2>Equality, diversity and inclusion</h2>
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
<h2>Additional Information</h2>

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>.

Lead Service Designer

Job Title: Digital Services Support Manager Starting Salary: £48,226 progressing to £53,459 per annum Hours: 37 per week Location: Stevenage with hybrid working opportunities. Travel across the county will be required from time to time Contract Type: Permanent Directorate: Community Protection<h4>About the team</h4>The Digital Services team are responsible for supporting all applications, infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews in response to emergencies.<h4>About the role</h4>We’re looking for a proactive and experienced IT Support Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation.You will be responsible:<ul><li>For the day-to-day support of all, applications, infrastructure and communications equipment</li><li>Work and liaise with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you</li><li>Creating technical designs and specifications</li><li>Deliver projects within timescales and within budget</li><li>Responsible for the Incidents and Problems process for Digital Services</li><li>Be an active member of the Change Control Board, Service Reviews and Project meetings</li></ul>You will also be required to provide out of hours escalation support to the out of hours engineers on every other week<h4>About you</h4>Essential &nbsp;<ul><li>Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4.</li><li>Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools.</li><li>Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability.</li><li>Experienced in implementing and maintaining change control processes to support stable and secure service delivery</li><li>Capable of chairing service review meetings with third-party vendors and partners to monitor performance, resolve issues, and drive continuous improvement</li><li>This role requires the ability to travel independently throughout the county including to locations, and during times, where public transport may not be available </li></ul>Desirable<ul><li>Hands-on experience working within Microsoft Azure environments, including familiarity with its services, architecture, and operational best practices</li><li>Experience working with SQL databases, including querying and data management.</li><li>Proficient user of Microsoft Office 365 and SharePoint, with an understanding of collaboration and document management features.</li><li>Familiarity with Fire Service practices and procedures, supporting operational effectiveness.</li><li>Experience in supporting Fire Service-specific applications, ensuring reliability and user satisfaction</li><li>Demonstrated project management experience, including planning, execution, and stakeholder coordination.</li><li>Understanding of public sector procurement processes, including compliance and vendor engagement.</li><li>Experience in asset management, including tracking, lifecycle management, and reporting.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level 12 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Mark.Green1@hertfordshire.gov.uk" target="_blank">Mark.Green1@hertfordshire.gov.uk</a> for an informal discussion about the role.InterviewDate: week commencing 29th September 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.





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Hertfordshire County Council

Digital Services Support Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2732/Recruitment_pack_generic_April_2025.pdf" target="_blank">Recruitment_pack_generic_April_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2734/DISO__JDPS_June_2025.pdf" target="_blank">DISO__JDPS_June_2025</a></li>
</ul>

Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete&nbsp;but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
&nbsp;&nbsp;<a href="https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form" target="_blank">https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form</a>
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.



Digital, Systems &amp; Information Officer – Full Time&nbsp; 
Salary: £42,097 – £44,120 pa (Scale 32 – 34)
Closing date: 19 September 2025
Interview dates: 06 October 2025
You know you can juggle competing workloads. You know that have strong organisational and communications skills and you know that you love the buzz of a &nbsp;busy team, with supportive colleagues. What you might not know is that Elmbridge &nbsp;Borough Council has the job for you!
The Role
The Digital, Systems &amp; Information Officer is a vital member of the Business Support Team which provides support to Environmental Health &amp; Licensing. As the ‘go to’ member of the team regarding systems, you will be responsible for a variety of tasks including.
<ul>
<li>Respond to users’ enquiries, providing ongoing technical support and troubleshooting solutions for software applications and maintain application documentation and support materials for users, including electronic operational procedures manuals.</li>
<li>Develop and implement technical solutions and better use of technology where possible to support the delivery of statutory functions and our wider services.</li>
<li>Be responsible for the effective functioning and future development of the Planning and Environmental Services software systems, for the reporting of statutory data returns to central government, and for providing monitoring data as required.</li>
</ul>
About you
<ul>
<li>As you would expect you will need to be highly organised and a strong You will be working across the environmental health team as well as the rest of the council, so having a solution focusedmentality will serve you well.</li>
<li>Competent and experienced user of administrative systems with ability to demonstrate clear understanding of day-to-day operational functionality and systems administration duties including setting user controls, securities, release testing, integrities and configuration.</li>
<li>Strong analytical and critical thinking skills, Skilled problem solver who can identify and resolve issues efficiently. This involves analysing complex problems, troubleshooting software and system errors, and implementing effective solutions.</li>
</ul>
About us
We know we ask a lot, but the good news is that we give a lot too.
<ul>
<li>
Flexibility: And we really mean it! We know you have to juggle work and life commitments and we are happy and open to discussing the right mix for you whether its compressed hours or working from home, just give us a call.</li>
<li>
Wellbeing: When you thrive Elmbridge thrives, which is why we have developed a strong and varied wellbeing programme for our employees.&nbsp;</li>
<li>
Learning and development: We all know learning doesn’t stop when you leave university, it is an ongoing journey and we will support you on that journey by creating a bespoke learning and development plan for you.</li>
<li>
The package: Not forgetting our excellent pension and discounts with various local businesses, free employee parking, your birthday off and closed between Christmas and New Year – no annual leave required.&nbsp;</li>
</ul>
Equal Opportunities
Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community. If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing <a href="mailto:humanresources@elmbridge.gov.uk" target="_blank">humanresources@elmbridge.gov.uk</a>
How to apply
Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete&nbsp;but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
&nbsp;<a href="https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form" target="_blank">https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form</a>
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.
If you would like to talk to us about the role, please give Lee Girdlestone, our Business Support Team Leader, a call on 01372 474909.

7 IT Support Jobs in London, UK