field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<ul></ul>





Tenancy Support Officer(Temporary Accommodation)(RP0131)Starting salary £33,363pa with potential progression to £36,301pa on achieving designated skills and experience12 months fixed term contract37 hours per week (hybrid working)Are you someone who enjoys assisting others? Are you able to find solutions for people? If so, this could be the ideal job for you!We are looking for a dedicated and empathetic individual to join our Temporary Accommodation Team.Working as part of a busy Housing Needs Team, across several locations, you will be helping families and vulnerable people whilst they reside in the Council’s temporary accommodation. You will have the knowledge, flexibility and skills to deal with people from different backgrounds and situations.As part of the Temporary Accommodation team, you will assist residents with maintaining their rent payments, making claims for welfare benefits and ensuring income maximisation.Safeguarding vulnerable people is at the heart of the service we provide, and you will be expected to have a sound understanding of safeguarding principals.You will have strong technical and working knowledge of welfare benefits and in particular the processes and entitlements to housing benefit. Part of the role will involve referring to and liaising with partner organisations and to actively participate in statutory and multi-agency case meetings such as professional’s meetings and child protection conference as required.Our customers come from all backgrounds with different life experiences. When they approach us, they are often going through the most stressful time in their life. You will assist them in areas they are struggling and need support with.This team changes lives, and you can be part of that!Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites.Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do. We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results. If you would like to have an informal discussion about the role, please contact Dan Parsons Temporary Accommodation Manager on 01707 357618Closing date for applications is 29 June 2025Remote assessments to be held on 7 July 2025Interviews will be held on 14 July 2025 Keywords: welwyn hatfield, housing needs, temporary accommodation, support, safeguarding, welfare.

Welwyn Hatfield Borough Council

Tenancy Support Officer (Temporary Accommodation) (RP0131)

<ul></ul>





21 to 28 hours per week 
 
The advertised salary is for full time work (36 hours per week), the salary for part time will be calculated on a pro-rata basis 
 
Enfield Legal Services are recruiting a Senior Civil Litigation Lawyer, this is a fantastic opportunity for talented and ambitious professionals to join a friendly, committed and highly regarded in-house legal team to help deliver quality legal advice, as well as making a real contribution to the quality of life and sustainability of the borough. 
 
Specialising in general civil litigation including Landlord and Tenant, employment, licensing, commercial litigation, judicial review, injunctions, ASB, possessions, tenancy fraud, we are looking for individuals who are real team players who are self-motivated and flexible. 
 
Successful candidates will have a minimum of 5 years post-qualification experience in the relevant area and will be used to carrying a heavy caseload, working with minimum supervision. You will have excellent communication skills and will be able to deal with people at all levels. You will have excellent drafting and negotiating skills and will have a strong understanding of the relevant area(s) of law. Local authority experience is desirable but not essential, provided you have good experience in the right areas of work. Litigator roles will require advocacy experience. 
 
We work collaboratively and flexibly and welcome applications from all members of the community. Enfield Legal Services is a friendly and progressive team focussed on delivering our clients’ objectives. We provide training and mentoring for the right candidates and can offer a competitive package. Car parking is available on-site and we are close to two train stations. If you want to be part of our journey, we would love to hear from you. The roles are open to Solicitors, Barristers or Fellows of CILEX. 
 
The post is part time between 21 to 28 hours per week. This post is classified as a flexible worker and requires 2 days office attendance a week, although during the probationary period to support learning and assisting the post holder to excel in the role office attendance maybe up to 5 days per week. 
 
Applicants are invited to submit a C.V. together with a supporting statement, addressing the criteria outlined in the job role and person specification of the role before the closing date. For more information, please see the attachments at the bottom of this advert. 
 
The roles will sometimes require cross-working with other teams within the department. 
 
Contact Details - 
 
If you would like to know more about the role, please contact Antonia Makanjuola on 020 8132 1122 for an informal discussion. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
Planned closing date 29/06/2025 - We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

London Borough of Enfield

Senior Civil Litigation Lawyer

<ul></ul>





Youth Support Worker - Young People’s Housing Service - St AlbansFull time - 37.5 hours per week - £25,857paDo you want to make a lasting impact in the lives of young people? We are looking for a compassionate and motivatedSupport Worker to join our dedicated team at the Young People’s Housing Service (YPHS) in St Albans, supporting separated migrant children aged 16-18 who are homeless or at risk of homelessness.This role operates within a 24-hour rotational shift pattern, which includes regular overnight sleep-in shifts on a weekly basis. Support Worker’s must be prepared to work a variety of shifts, including evenings, weekends, and bank holidays, as part of a consistent rota.As a Support Worker, you will play a vital role in helping young people build the skills and confidence they need to live independently. You will work closely with each individual to:<ul>
<li>Develop personalised support plans tailored to their goals and needs</li>
<li>Promote independence through life skills such as cooking, cleaning, and budgeting</li>
<li>Support access to education, employment, and healthcare services</li>
<li>Build trusting relationships and provide emotional support</li>
<li>Respond effectively in crisis situations and contribute to safeguarding plans</li>
</ul>You’ll be part of a passionate, values-driven team that works collaboratively with social workers, local authorities, and other professionals.About you: We’re looking for someone who is empathetic, resilient, and committed to empowering vulnerable young people.You will also need to:<ul>
<li>Communicate clearly and adapt to diverse needs and backgrounds</li>
<li>Work flexibly as part of a 24-hour rota, including weekends, bank holidays, and sleep-ins</li>
<li>Work independently and as part of a team in a fast-paced environment</li>
<li>Hold a full UK driving licence and have access to a vehicle</li>
</ul>We offer a structured induction, ongoing training, and the opportunity to gain a nationally recognised qualification in health and social care.Hightown Benefits:<ul>
<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>
<li>£25,857 pa for a 37.5 hour a week contract</li>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Mileage paid for car usage</li>
<li>Fully paid DBS</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus and annual salary and cost of living review</li>
<li>Ongoing professional development and training to help you deliver outstanding support</li>
<li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li>
<li>Employee assistance helpline</li>
</ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Youth Support Worker

<ul></ul>





Temporary Accommodation Officer(RP0132)Starting salary £29,802pa with potential progression to £32,956pa on achieving designated skills and experience12 months fixed term37 hours per week (hybrid working) We are looking for a flexible, motivated individual to join our Housing Needs Team. You will work within the Council’s Housing Options team, carrying out operational and administrative duties associated with the provision of the Council’s temporary accommodation stock. With a passion and enthusiasm for helping vulnerable individuals and families, you will assist the Temporary Accommodation Manager in maintaining the standard and availability of temporary accommodation. This will involve carrying out Health and Safety checks at the accommodation sites, and report any issues or problems identified.You will be the first point of contact for customers and help to deal with issues that arise and be responsible for signing households up to accommodation.You will liaise with the Housing Options officers to help individuals and families move on to longer term accommodation.We are looking for someone with:<ul>
<li>An interest in housing and social welfare issues, committed to helping people in difficult circumstances,</li>
<li>Excellent customer service skills, and the ability to deal with households from a range of backgrounds, including those displaying challenging and/or aggressive behaviour,</li>
<li>The confidence and capability to carry out a range of tasks within a limited amount of time, prioritising the welfare of the customer and their household in all cases,</li>
<li>The ability to work well independently, whilst understanding the benefits of team working and partnership working</li>
</ul>Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites.You’ll need to be able to support others and be a genuine team player.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff.If you would like to have an informal discussion about the role, please contact Dan Parsons, Temporary Accommodation Manager, on 01707 357618Closing date for applications is 25 June 2025Remote assessment will take place on 2 July 2025Interviews will take place on 9 July 2025 Keywords: Welwyn Hatfield, Temporary Accommodation, housing options, hertfordshire

Temporary Accommodation Officer (RP0132)

<ul></ul>





Procurement Manager(P00840) Starting salary £49,123pa with potential progression to £52,279pa on achieving designated skills and experience37 hours per week (hybrid working) We have an exciting opportunity for an enthusiastic and motivated professional to lead the Council’s procurement service.This is an exciting opportunity to oversee and manage procurements for a wide variety of projects and services.Reporting to the Assistant Director (Law and Governance) you will be supported by a procurement officer and have a lead role in progressing procurements for key projects and services.You will provide professional procurement advice to senior officers and Members on all aspects of contracts and procurements. This is a hugely rewarding post, as you will lead the procurement service through its continued development by having an influential role in the development and evolution of the Council’s procurement strategy, processes and practices.This requires a strong background in public procurement focusing on achieving compliance and best value.You will need to draw from your technical knowledge and understanding to help the Council secure continuous improvement in the delivery of services to residents.You must be an excellent manager, capable of continuing and developing a high-performing service to ensure that Council departments are well supported in all procurements. You will also need to be a dynamic and highly motivated individual, with experience and knowledge of public procurement within local government, local government decision-making and the ability and confidence to work strategically.Your contribution will help the Borough continue to be a vibrant, thriving place to live and work. About us:Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield. The Council is ambitious about providing high quality services to residents.The post holder will have a key role in helping the Council to realise its ambitions by ensuring the Council procures works, goods and services in a modern, efficient, and effective way, for the benefit of residents in the Borough.You will join a forward-thinking Council that puts their customers first. We know that in order to provide the best for our residents and visitors, we need to do the same for our people.We have set out to make our workplaces vibrant and happy places to be, places where our people feel safe, content and valued.Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.About you:This is a key management position within the department and in addition to essential management skills we are looking for someone who can lead and inspire departments to achieve best practice and outcomes for procurements.We need a person with excellent interpersonal, communication and IT skills, strong attention to detail, a solution-focussed approach and an ability to engage in a variety of departmental and corporate initiatives.You will have:<ul>
<li>A recognised qualification in procurement or relevant experience</li>
<li>Experience of public procurement and local government decision-making</li>
<li>Experience of managing staff, processes and compliance</li>
</ul>Benefits:We can offer you a unique and attractive working environment in the heart of Welwyn Garden City, flexible working arrangements, access to electric pool cars, as well as the Local Government benefits including pension scheme and generous annual leave allowance.If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent procurement service, we want to hear from you.If you would like to have an informal discussion about the role, please contact Gavin Ramtohal, Assistant Director Legal and Governance, at <a href="mailto:g.ramtohal@welhat.gov.uk" target="_blank">g.ramtohal@welhat.gov.uk</a>Closing date for applications is 22 June 2025.Remote assessments will be held on 27 June 2025.Interviews will be held on 3 July 2025. Keywords: Welwyn Hatfield, local government, procurement, services, contracts, regulations, community

Procurement Manager (P00840)

<ul></ul>





We want to recruit a Medical Assessment Officer to join our newly formed Housing Advisory Service. 
The main focus of this role to assess housing applications on the Housing Register. 
You will need to have experience in working in a multidisciplinary setting and be able to provide advice to the Housing Advisory Service. 
The ideal candidate would have a medical background ie Nursing, Paramedic, pharmaceutical etc will be passionate about good customer service and take pride in delivering an excellent service. You must have the ability to communicate with our residents and internal and external agencies. 
The main focus of this role to assess housing applications on the Housing Register. 
Contact Details - 
If you would like to know more about the role, please contact Louise Bond on 020 8132 1271 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park 
We are excited to offer this role of Medical Assessment Officer to join our Housing Register Team. 
The ideal candidate will have a comprehensive nursing background and have worked in a variety of specialities in adult nursing but this is not essential. 
Will also consider applications from Occupational Therapists &amp; Paramedics 
You will need to have experience in working in a multidisciplinary setting and be able to provide advice to the Housing Assessments Team. 
The ideal candidate will be passionate about good customer service and take pride in delivering an excellent service. You must have the ability to communicate with our residents and internal and external agencies. 
The main focus of this role to assess housing applications on the Housing Register.

Medical Assessment Officer

<ul></ul>





Female Assistant Support Worker - Fletcher Way Part-time (22.5 hours) and Full-time (37.5 hours) availableAre you someone who thrives on helping others live more independently and confidently? We are looking forcaring and enthusiastic Female Assistant Support Workers to join our friendly team at Fletcher Way, a supported living service in Hemel Hempstead.In this rewarding role, you will support individuals with learning disabilities in their own homes, helping them with:<ul>
<li>Day-to-day tasks like shopping, cooking, cleaning, and budgeting
</li>
<li>Following personalised support plans and risk assessments
</li>
<li>Promoting independence and supporting each person’s goals and aspirations</li>
</ul>You’ll be part of a dedicated team that values compassion, teamwork, and person-centred care.About YouNo previous experience in care? No problem! We provide a structured induction, comprehensive training, and the opportunity to gain an accredited vocational qualification.We are looking for people who are:<ul>
<li>
Passionate, with a can-do attitude and a genuine desire to make a difference</li>
<li>Able to communicate effectively and adapt to different needs</li>
<li>Flexible and reliable, able to work shifts including weekends and bank holidays</li>
<li>Committed to equality, diversity, and person-centred support
</li>
<li>
Hold a full UK driving licence and can work to a rota</li>
</ul>Hightown Benefits:<ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li></ul><ul><li>Part-time (22.5 hours/£14,322 pa) &amp; Full-time (37.5 hours/£23,868 pa) available</li></ul><ul>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Mileage paid for car usage</li>
<li>Fully paid DBS</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus and annual salary and cost of living review</li>
<li>Ongoing professional development and training to help you deliver outstanding support</li>
<li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li>
<li>Employee assistance helpline</li>
</ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are consideredAppointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.We are an Equal Opportunities &amp; Disability Confident Employer.

Female Assistant Support Worker

<ul></ul>





Enfield Legal Services are looking to recruit a Senior Legal Officer in the General Litigation team to deal with all different types of litigation, including disrepair, possessions, judicial review and prosecutions. You will need to have good experience working in a firm or local authority undertaking a heavy caseload of litigation work but the role is for non-qualified lawyers. 
 
This is a great opportunity for a talented and ambitious professional to join a friendly, committed and highly regarded in-house legal team to help deliver quality legal advice, as well as making a real contribution to the quality of life and sustainability of the borough. 
 
We work collaboratively and flexibly and welcome applications from all members of the community. We are employers that develop talent, encourage innovation and have a supportive working environment. If you want to be part of our journey, we would love to hear from you. 
 
This post is classified as a flexible worker and requires 3 days office attendance a week, although during the probationary period to support learning and assisting the post holder to excel in the role office attendance maybe up to 5 days per week. 
 
Applicants are invited to submit a C.V. together with a supporting statement, addressing the criteria outlined in the job role and person specification of the role before the closing date. For more information, please see the attachments at the bottom of this advert. 
 
Contact Details - 
 
If you would like to know more about the role, please contact Antonia Makanjuola on 020 8132 1122 for an informal discussion. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
Planned closing date 25/06/2025 - we reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Senior Legal Officer Litigation

<ul></ul>





Complaints and Resolution Officer Location: Hemel Hempstead (Hybrid) Salary: £39,822 Hours: Full-timeAre you passionate about making a difference in people's lives? Do you have a knack for resolving issues with empathy and efficiency? If so, Hightown has an exciting opportunity for you to join our newly established Complaints and Resolution team!About Us:Hightown is a charitable housing association dedicated to providing homes and support to those in need across Hertfordshire, Bedfordshire, and Buckinghamshire. With over 9,000 homes and a team of more than 1,000 dedicated staff, we are committed to building new homes and delivering excellent housing and support services.The Role:As a Complaints and Resolution Officer, you will be at the forefront of our mission to provide exceptional customer service. It is important that you have previous complaints handling experience, preferably within the social housing sector. Your role will involve:<ul>
<li>
Listening and Responding: Be the first point of contact for customers expressing dissatisfaction, ensuring their concerns are heard and addressed promptly.</li>
<li>
Investigating and Resolving: Work closely with customers, colleagues, and contractors to investigate complaints, identify service failures, and provide comprehensive responses.</li>
<li>
Building Relationships: Use your excellent communication skills to build constructive relationships with customers, resolving concerns at the earliest opportunity.</li>
<li>
Ensuring Compliance: Follow the Housing Ombudsman Service's Complaints Handling Code, ensuring all deadlines are met and processes are followed meticulously.</li>
<li>
Driving Improvement: Identify and share learning opportunities from complaints to promote continuous service improvement.</li>
</ul>Key Responsibilities:<ul>
<li>Administer Hightown's complaints handling process, including logging, tracking, and recording outcomes.</li>
<li>Engage proactively with colleagues to gather information and respond to complaints effectively.</li>
<li>Provide feedback to customers on changes made due to lessons learned from complaints.</li>
<li>Support the Complaints and Resolution Manager with annual submissions and performance reports.</li>
<li>Liaise with external agencies to ensure successful resolution of complaints.</li>
</ul>About You:<ul>
<li>
Empathetic and Customer-Focused: You understand the importance of listening and responding to customer needs with empathy.</li>
<li>
Detail-Oriented: You have a keen eye for detail and ensure all records and documentation are accurate.</li>
<li>
Proactive and Collaborative: You work well with others and take initiative to resolve issues efficiently.</li>
<li>
Communication: Excellent written and verbal communication</li>
<li>
Knowledgeable: You stay updated on current legislation, regulatory requirements, and best practices and ideally have experience in housing.</li>
<li>
Experience: You have previous experience in investigating complaints and demonstrating your ability to handle complex issues and provide thorough resolutions.</li>
</ul>What We Offer:<ul>
<li>
A Supportive Environment: Join a team that values collaboration and mutual support.</li>
<li>
Professional Growth: Opportunities for training and development to enhance your skills.</li>
<li>
Annual leave: 33 days including Bank Holidays (increasing with service)</li>
<li>
Competitive Salary: £39,822 per annum for a 35-hour week.</li>
<li>Monthly Attendance Bonus</li>
</ul><ul><li>
Flexible working: Hybrid working after 3 months service</li></ul><ul>
<li>
Workplace Pension Scheme: And life assurance cover of three times your annual salary.</li>
<li>
Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li>
<li>
Employee Support: Health &amp; wellbeing services.</li>
<li>Free On-site Gym Access</li>
</ul>Join Us:If you are ready to make a meaningful impact and be part of a team that is dedicated to providing excellent housing and support services, we want to hear from you!Apply now and help us continue to build a better future for our communities.We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.Hightown is an Equal Opportunities &amp; Disability Confident Employer

Complaints and Resolution Officer

<ul></ul>





Case Management Systems Officer ( LiquidLogic Social Care and Early Help) 
18 Hours (4.5 Hours Per Day) 
We are seeking a skilled and motivated individual to support our current Liquid Logic Analyst in delivering system support across a range of Children’s Services teams. This role offers the opportunity to work collaboratively with various departments to enhance the efficiency and effectiveness of our Liquid Logic database system and the associated processes. 
The systems officer will be office based, providing onsite support to all Children Services teams, including, but not limited to MASH, Children in Need/Child Protection, Children in Care, Business Support, Leaving Care, Joint Service for Children with Disabilities, EISS, Fostering, Special Guardianship, Data and performance team, and Placements. 
You will be expected to deliver exceptional customer service, by providing quick and efficient support, advice, and new information. To do this, you must be able to confidently communicate with the workforce, whether this be face to face, by phone or by written format. You should demonstrate solution focused thinking, coupled with a high level for attention to detail. 
 
To apply for this role, you must be able to evidence the following points. 
1. A comprehensive understanding of Liquid Logic and its associated pathways and processes. 
2. A solid understanding of Children's and Families services 
3. Excellent communication skills, with the ability to provide clear and effective support. 
4. Experience of supporting change/efficiency initiatives 
5. A customer focused approach to service delivery 
Contact Details - 
If you would like to know more about the role, please contact Sharon Luccardi on +44 20 8132 2717 for an informal discussion. 
 
Enfield’s Social Care Centre of Excellence confirms our commitment to creating and maintaining an environment for new and existing staff to be the best and deliver high quality social work to our most vulnerable children and young people. It brings our recruitment, professional development and support into the one portal for social care staff to see what we have to offer and how we are supporting them to continue to learn and develop on a professional basis. For more information please visit <a href="https://new.enfield.gov.uk/centreofexcellence/about-us/" target="_blank">https://new.enfield.gov.uk/centreofexcellence/about-us/</a> 
“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”. 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

113 Jobs in Letchworth Garden City, UK