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Complaints Assistant Location: Hemel Hempstead Salary: £27,663 Hours: Full-time (Hybrid)Do you have strong administration skills and would like to be part of a new team that delivers high-quality customer service? If so, Hightown Housing Association has an exciting opportunity for you!About Us:Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.The Role:As a Complaints Assistant, you will play a crucial part in supporting the Complaints &amp; Resolution Manager and the wider Complaints &amp; Resolutions Team. Your responsibilities will include:<ul>
<li>
Administrative Support: Provide essential administrative support, including taking calls from customers and acknowledging complaints in writing.</li>
<li>
Complaints Log Management: Coordinate and administer the Complaints Log, ensuring it remains up-to-date and accurate.</li>
<li>
Data Input and Record Keeping: Input data, process information, and maintain the Complaints and Compliments logs with precision.</li>
<li>
Monitoring and Follow-Up: Regularly monitor and chase progress on commitments made during and after complaints investigations.</li>
<li>
Customer Engagement: Champion excellent customer service and engagement within the organisation.</li>
</ul>Key Responsibilities:<ul>
<li>Support the team to ensure a robust and consistent approach to complaint handling.</li>
<li>Provide administrative support to the Customer Complaints Scrutiny Panel and Quarterly Complaints Lessons Learnt meetings by taking minutes at meetings and sharing feedback.</li>
<li>Assist with collating responses to Subject Access Requests.</li>
<li>Complete complaints closure surveys with customers and support data collection.</li>
<li>Collaborate across the organisation to gather information and produce reports.</li>
<li>Promote customer engagement and excellent service within the wider organisation.</li>
</ul>About You:<ul>
<li>
Empathetic and Customer-Focused: You understand the importance of listening and responding to customer needs with empathy.</li>
<li>
Detail-Oriented: You have a keen eye for detail and ensure all records and documentation are accurate.</li>
<li>
Proactive and Collaborative: You work well with others and take initiative to resolve issues efficiently.</li>
<li>
Confident: You will be confident chasing colleagues and customers for information to ensure deadlines are met.</li>
</ul>What We Offer:<ul>
<li>
A Supportive Environment: Join a team that values collaboration and mutual support.</li>
<li>
Professional Growth: Opportunities for training and development to enhance your skills.</li>
<li>
Annual leave: 33 days including Bank Holidays (increasing with service)</li>
<li>
Competitive Salary: £27,663 per annum for a 35-hour week.</li>
<li>Monthly Attendance Bonus</li>
<li>
Workplace Pension Scheme: And life assurance cover of three times your annual salary.</li>
<li>
Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li>
<li>
Employee Support: Health &amp; wellbeing services.</li>
<li>Free On-site Gym Access</li>
</ul>Join Us:If you are ready to make a meaningful impact and be part of a new team that is dedicated to providing excellent housing and support services, we want to hear from you!Apply now and help us continue to build a better future for our communities.We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.Hightown is an Equal Opportunities &amp; Disability Confident Employer

Hightown Housing Association

Complaints Assistant

<ul></ul>





Social Worker Children’s Multi Agency Safeguarding Hub (MASH) Level 3 
Are you a social worker with over 2 years post ASYE qualification experience who is passionate about children and young people? If so, Enfield Council is the place for you. We are always seeking to build on our good social worker practice to achieve an outstanding service for our children and young people to keep them safe and help them achieve positive outcomes. 
We are seeking to recruit experienced qualified Social Worker to undertake quality enquiries, develop clear and focused safety plans, ensure the right decisions are made for children in a timely manner. 
As a qualified Social Worker, you will have knowledge of current legislation, have demonstrated your experience and abilities in respect of working in partnership with children, young people, families, and partner agencies. You will have over 2 years’ experience of working with vulnerable children and their families, preferably in a statutory setting, and ability to communicate effectively both verbally and in written form, as well as the ability to work individually and as part of a team. Your drive, enthusiasm and high aspirations will contribute to our journey to deliver exceptional outcomes for the children and young people of Enfield. 
About us 
Our MASH in Enfield is the Front Door for referrals into our Early Help Services and Children’s Social Care. We are a co-located service with several partner agencies who support our work with children, young people and their families. 
Our social work practice with children and families is so important. It can be both incredibly challenging and hugely rewarding. The responsibility of working with families where the decisions you make and the power of your influence can shape and change lives, can be difficult. You will have day to day access to experienced team members for consultation to support you in your role. 
How we will support you 
We will support you in your practice and decision making so you never feel alone. Our culture of high support, high challenge provides our workforce with relevant training and learning to undertake great practice and creates spaces for them to learn from others and receive appropriate challenge to help ensure that the decisions they make are the right ones for children and families. The relationship you will build with families in the MASH will be central to the help we can offer and how they will experience and receive this. 
About the role 
As a qualified Social Worker, you will have excellent interpersonal and communication skills, be clear how to support and challenge agencies and colleagues to ensure children and young people receive the right service within the right framework. You will be bringing experience, skills and a commitment to our relational practice. 
To be considered for the Social Worker role, your application will demonstrate that you: 
 
 - Have a thorough understanding of current legislation and the London Safeguarding Children Procedure and Practice Guidance and be committed to relational practice. 
 - Can work in a multi-disciplinary environment 
 - Relevant legislation, regulations and recognise and build on families’ strengths to create change. 
 - Are skilled in analysing information and understanding families’ experiences and contexts to ensure they receive the right services within the right framework. 
 - Are curious and have a commitment to supporting children and young people in Enfield in practice and in your recording. 
 
In order to attract high calibre candidates to fulfil our ambitions, we are offering competitive packages, excellent training and development opportunities, and to be part of a highly committed workforce, partners and colleagues striving to deliver even better outcomes for children and young people in the borough and to be the best they can be. Enfield-Council-Plan-2023-2026-Your-Council.pdf 
 
Contact Details 
If you would like to know more about the role, please contact Claire McCutcheon on 020 8132 0445 or Michelle Boreland on 020 8132 0194 or for an informal discussion. 
If you have any difficulties accessing this information, please contact <a href="mailto:iona.mackinnon@enfield.gov.uk" target="_blank">iona.mackinnon@enfield.gov.uk</a> 
Enfield’s Social Care Centre of Excellence confirms our commitment to creating and maintaining an environment for new and existing staff to be the best and deliver high quality social work to our most vulnerable children and young people. It brings our recruitment, professional development and support into the one portal for social care staff to see what we have to offer and how we are supporting them to continue to learn and develop on a professional basis. For more information please visit <a href="https://new.enfield.gov.uk/centreofexcellence/about-us/" target="_blank">https://new.enfield.gov.uk/centreofexcellence/about-us/</a> 
“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”. 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Social Worker -MASH

<ul></ul>





The Sheltered Housing Team are looking for a full time Community Independent Living Officer to join our team. We are looking for people who are flexible in terms of when they work as the role involves travelling from one Sheltered Housing scheme to another, enthusiastic with a positive approach, able to work on your own initiative, plan ahead, manage and organise workloads to meet strict deadlines and achieve service outcomes, demonstrate good attention to detail. Ideally with experience and understanding of working in a housing and supportive environment, managing safeguarding issues, a mixture of health and wellbeing issues, conflict resolution, risk and building management, Health and Safety and inspection management and you will have strong all-round communication (both in writing and verbally), interpersonal skills, and be highly proficient in the use of IT. 
 
Contact Details - 
If you would like to know more about the role, please contact Terrence Dixon on 0208 132 2793 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Elizabeth Loizou on 0208 132 1615 or <a href="mailto:elizabeth.loizou@enfield.gov.uk" target="_blank">elizabeth.loizou@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Community Independent Living Officer

<ul></ul>





PACT is one of the UK’s leading voluntary adoption agencies, rated Outstanding by Ofsted, and has been at the forefront of adoption services for over 60 years.
We are currently looking for Independent Social Workers based in the following areas to undertake adoption assessments:
<ul>
<li>Milton Keynes</li>
<li>Bedford</li>
<li>Peterborough</li>
<li>Cambridge</li>
<li>North London</li>
</ul>
Caseloads are flexible and can be arranged to fit around other commitments.&nbsp; We can offer a competitive rate for each assignment.
You must be SWE registered and have at least three years’ post qualifying experience, preferably in adoption or fostering, and have solid assessment skills. &nbsp;It is also important that you are willing to travel, and that you hold your own professional indemnity and public liability insurance.
For further details and information on how to apply, please visit <a href="https://www.pactcharity.org/careers/contractors/" target="_blank">Contractors | Adoption Agency | PACT Charity | PACT</a>
We look forward to hearing from you!

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. 

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role. 

All opportunities with PACT are based in the UK. No agencies please.

Independent Adoption Social Worker Contractors

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4150/Documents_to_bring_to_Interview_updated_Jul_23.doc" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4150/Document…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4151/Eras_aptitude_tests.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4151/Eras_apt…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4152/Hertsmere_BC_Recruiting_Manager_Quick_Guide_Jobs_Go_Public_s_ATS.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4152/Hertsmer…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4153/Interview_Assessment_Form.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4153/Intervie…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4154/Interview_Checklist_updated_28_8_24.doc" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4154/Intervie…</a></li></ul>

Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
Hertsmere Borough Council are looking for HGV Driver/Loaders, to join our efficient street cleansing, waste and recycling collection service within and around Hertsmere.
The job involves driving a HGV refuse collection vehicle, being responsible for routine inspections, maintenance and cleansing of the vehicle.&nbsp; As part of the role you will complete all necessary paperwork and lead and also assist a small team involved in the collection of refuse.&nbsp;
&nbsp;
To apply you will need to have at least 1 years’ experience in a HGV driving role, &nbsp;you will have proven experience of manual handling and be capable of walking long distances and pulling and emptying refuse bins when required.
&nbsp;
This post is offered on a full time, permanent basis (36 hours per week) with opportunities for overtime. &nbsp;
Benefits include 27 – 32 days annual leave (depending on the length of Local Government Service), local government pension scheme, free car parking, free gym membership, cycle scheme, free Beryl Bike scheme, and season ticket loans.&nbsp;

This role is advertised on an ongoing basis and applications will be assessed on receipt.&nbsp; You will receive a response to your application within 3 weeks of submission.
Closing date for receipt of applications: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 31st March 2026, 10am

Hertsmere Borough Council

HGV Driver/ Loaders

<ul></ul>

Please apply online via the quick apply link provided.
No CV required



Charity Shop Volunteer &nbsp; Be there when it matters as a Sue Ryder Volunteer &nbsp; As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.
The role: Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:
• &nbsp; &nbsp;Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid • &nbsp; &nbsp;Sorting, labelling, pricing of stock • &nbsp; &nbsp;Greeting and helping customers • &nbsp; &nbsp;Serving customers on the till (training provided) • &nbsp; &nbsp;Maintaining shop displays, re-stocking, • &nbsp; &nbsp;Light cleaning/tidying duties to keep the shop inviting and well presented
More bespoke roles may include: • &nbsp; &nbsp;PAT testing • &nbsp; &nbsp;Upcycling • &nbsp; &nbsp;Social media and photography &nbsp; About you: • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Enjoy helping and engaging with customers • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be enthusiastic and pro-active • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Have the ability to work as part of a team • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be reliable &nbsp; Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.
We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp; &nbsp; Please note - we do have a minimum age requirement in our shops of 18.&nbsp;
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. &nbsp; We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation. &nbsp; *Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin* &nbsp; If you have any questions, please contact our team at&nbsp; <a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp; or visit:&nbsp; <a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a>

Charity Shop Volunteer

<ul></ul>





Job Title:&nbsp;Intensive Housing Management Officer
Location:&nbsp;MK40 2LL, Bedford
Salary:&nbsp;£24,500 (full time equivalent)
Shift Pattern:&nbsp;12 month fixed term contract, 16 hours per week Monday to Friday 2 days per week working 09:00 - 17:00. You may be required to work outside these hours depending on service needs.
About the role
We’re looking for an Intensive Housing Management Officer (IHMO) to carry out supported housing management duties in our service. You will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents and participants back into the community. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued.&nbsp;
You will be based within a 19 bed residential service close to Bedford Town Centre offering a safe, peaceful and supportive living environment for individuals wishing to engage with support to assist them in increasing their levels of independence.
About you
This role is ideal for someone who thrives in a people-centered environment, enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.
<ul>
<li>Previous experience and knowledge within a supported housing management setting</li>
<li>Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs</li>
<li>Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents</li>
<li>Understanding of the housing and social needs of people with multiple and complex needs&nbsp;</li>
</ul>
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>Be part of an organisation which believes good care and support improves lives.</li>
<li>Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.</li>
</ul>
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.&nbsp;
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.&nbsp;
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
<blockquote>
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
</blockquote>

Intensive Housing Management Officer

<ul></ul>





Job Title:&nbsp;Engagement Worker
Location:&nbsp;MK40 2LL, Bedford
Salary:&nbsp;£24,500
Shift Pattern:&nbsp;37.5 hours per week, Monday to Sunday hours can vary between 08:00 - 16:00, 09:00 - 17:00 and 12:00 - 20:00 on a rota basis which will include varying hours dependent on service needs. You may also be required to work bank holidays if the rota falls on this day.
About the role
We're looking for an Engagement Worker to join our residential service based in Bedford which is a 19-bed residential service close to Bedford Town Centre offering a safe, peaceful and supportive living environment for individuals wishing to engage with support to assist them in increasing their levels of independence. You will support with various responsibilities within the service, with a focus on providing social contact and company to help enhance quality of life, personal safety, health and security, sustainment of tenancy and improving financial independence. You will support our residents to gain the relevant skills and knowledge to gain greater independence, supporting them back into the community.&nbsp;
The role is varied, with each day being different, depending on service and resident needs. You may need to run and engage in activities, complete support sessions, arrange external activities, in house activities, and support with attending appointments.
About you
We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives! We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.
<ul>
<li>Awareness of external opportunities which are available such as with education, employment and benefits</li>
<li>Experience working with people with multiple and complex needs</li>
<li>Ability to show empathy and compassion to our residents, and different challenges they face</li>
<li>Ability &nbsp;to motivate, and empower others to achieve their personal goals and overcome barriers</li>
<li>IT ability to use our online CRM systems and Microsoft programs daily</li>
<li>Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges</li>
</ul>
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>Be part of an organisation which believes good care and support improves lives.</li>
<li>Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.</li>
</ul>
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.&nbsp;
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.&nbsp;
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
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Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
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Engagement Worker

Job Title: Early Years Inclusion AdvisorStarting Salary: £37,035 progressing to £40,476 pa pro rata per annum pro rata – pay award pendingHours: 37.0 (Term Time Only 39 + 6 Weeks)Location:Based at Farnham House, Stevenage covering North Herts and Stevenage andEast Herts, Broxbourne, Welwyn &amp; Hatfield;Based at Apsley, Hemel Hempstead covering St Albans &amp; Dacorum and Watford, Three Rivers and Hertsmere.Contract Type: PermanentDirectorate: Childrens ServicesAre you passionate about inclusive early years education? Do you want to make a real difference in the lives of young children with special educational needs and disabilities (SEND) across Hertfordshire?<h4>About the team</h4>We are seeking a dedicated and knowledgeable&nbsp;Early Years Inclusion Advisor&nbsp;to join our dynamic&nbsp;Early Years SEND Service. We ensure the educational and developmental progress of children (0-7), with a range of SEN/D and additional needs, is met in line with the Hertfordshire Special Educational Needs and Disability (SEND) Strategy and HCC strategic objectives.<h4>About the role</h4>As an Early Years Inclusion Advisor, you will play a key role in supporting early years practitioners (predominately those working in nursery and reception classes) to develop inclusive environments that meet the needs of children with special educational needs and disabilities (SEND). You will be responsible for building strong, collaborative relationships across a defined geographical area. You will provide proactive, place-based support through visits, local forums, and targeted development work. Your role will focus on strengthening inclusive practice, identifying emerging needs, and supporting settings to embed sustainable SEND strategies. The role is both strategic and hands-on, helping to build capacity across the sector and improve outcomes for children. You will work closely with educators, families, and local services to ensure that children with special educational needs and disabilities (SEND) receive the support they need to thrive. You will provide advice and support to practitioners on inclusive practice, targeted interventions, strategies and reasonable adjustments in line with the SEND Code of Practice (2015). The role will involve a mixture of in-person meetings, workshops and training, online drop-in sessions, advice line calls and triage consultations. You will deliver training, coaching, and mentoring to early years practitioners and parents/carers to enhance their confidence and knowledge in supporting children with SEND. You will work with internal and external services, alongside professionals and families, to ensure coordinated support where parents’ voices shape planning and decisions. You will also support settings with applications for Early Years SEND Inclusion Funding (SENIF) and monitor the effectiveness of inclusion strategies and interventions, using data and feedback to inform continuous improvement. This role is vital in ensuring that:<ul><li>Children with SEND are identified early and supported effectively.</li><li>Early years settings are confident and capable in delivering inclusive education.</li><li>Families feel supported, informed, and empowered.</li><li>Hertfordshire continues to lead in inclusive early years practice.</li></ul><h4>About you</h4>We are looking for a passionate and experienced professional who is committed to improving outcomes for young children with SEND. The ideal candidate will bring a blend of practical experience, strategic insight, and a collaborative mindset.Essential Criteria:<ul><li>Hold a relevant qualification in Early Years, Education, or SEND (ideally Level 6), or demonstrate extensive equivalent experience.</li><li>Recent hands-on experience in an Early Years setting supporting children with SEND, including delivering interventions in roles such as practitioner, SENCo, teacher, manager, or advisor.</li><li>A strong commitment to helping children and families achieve the best possible outcomes.</li><li>A confident and knowledgeable practitioner who can offer sound advice, ask the right questions, and support others with empathy and professionalism.</li><li>A team player who thrives in multi-agency environments and can navigate sensitive conversations with compassion and clarity.</li><li>Ability to work flexibly, manage your own dairy and travel across a wide geographical area - you will need to have a full UK driver’s license and access to a vehicle.</li></ul>Desirable Criteria:<ul><li>Experience designing and delivering training or workshops in Early Years settings.</li><li>Comfortable leading professional development sessions, with support provided during induction.</li><li>Early Years Qualified Teacher Status (EYTS) would be a highly valued asset</li></ul>Hertfordshire County Council is committed to ensuring that every new team member feels a sense of belonging from day one. We offer continuous learning opportunities and a wide range of benefits. If you have the experience and passion to be a key part of our Early Years SEND Team, we would love to hear from you.This job role is within the&nbsp;Health and Social Care Services, level HSC10&nbsp;job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:Laura.Wilson@hertfordshire.gov.uk" target="_blank">Laura.Wilson@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 1st JulyBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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113 Jobs in Letchworth Garden City, UK