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<h4>Field1</h4>Job Title: Customer Coordinator Starting Salary: £27,693 progressing to £31,021 per annum Hours: 37 Location: Stevenage with hybrid working Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>The Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.We are a flexible team that promotes HCCs Ways of Working protocols.<h4>About the role</h4>You will promote and support a strength-based approach to all interventions to maximise independence, health, and well-being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial as will working alongside our visiting CCOs, Social Workers and Occupational therapists.You will work successfully with partners and many other agencies for the benefit of citizens.We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.<h4>About you</h4>Essential<ul><li>Previous experience in a Social Care setting</li><li>Ability to work autonomously as well as part of a team</li><li>Previous experience communicating with vulnerable adults</li><li>Previous experience in customer services involving vulnerable adults</li><li>Empathic and patient when dealing with vulnerable adults</li></ul>Desirable:<ul><li>Knowledge of Social Care legislation such as Care Act 2014 and Mental Capacity Act 2005</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC7 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:yvonne.odita@hertfordshire.gov.uk" target="_blank">yvonne.odita@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Customer Coordinator

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Regional Director – Education
Location: National, London/SE preferred Salary: Competitive – dependent on location and experience Contract Type: Full-time, permanent, year round
Are you a visionary leader with a passion for transforming education for children and young people? Kedleston Group is seeking an exceptional
Regional Director – Education to lead and inspire excellence across our network of specialist independent schools for children with special educational needs including autism spectrum conditions and social, emotional and mental health needs.
About the Role
As Regional Director, you will play a pivotal role in driving high standards across multiple schools, ensuring outstanding outcomes for pupils with autism spectrum conditions and associated emotional and mental health needs. You will lead with integrity, strategic insight, and a deep commitment to inclusive education.
Key Responsibilities
· Provide strategic leadership across a group of specialist schools.
· Drive continuous improvement in teaching, learning, curriculum, and pastoral care.
· Support and challenge school leaders to deliver exceptional educational outcomes.
· Lead professional development and coaching for senior staff.
· Collaborate with education and therapeutic teams to shape a relevant and impactful curriculum.
· Maintain strong relationships with stakeholders including parents/carers, governors, and external partners.
Person Specification
We are looking for someone who:
· Is qualified to degree level and holds QTS (or equivalent) and preferably holds NPQH.
· Has substantial leadership experience in SEN settings, across multiple schools and geographical areas.
· Demonstrates a track record of raising academic standards.
· Possesses deep knowledge of SEND education and curriculum development.
· Is a skilled communicator and motivator, with the ability to lead change and inspire teams.
· Has a strong understanding of national education policy and safeguarding.
Why Join Us?
At Kedleston Group, we are committed to improving the lives of children and young people through high-quality education and care. You’ll be part of a supportive, forward-thinking organisation that values innovation, collaboration, and professional growth.
Kedleston Group is committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including an enhanced criminal records disclosure.

Kedleston Group

Regional Director – Education

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Neighbourhood Team Leader Fixed term contract until 31 March 2026 18.5 hours per week (hybrid working) Starting salary £45,647 pro rata with progression to £48,879 pro rata through annual increments subject to satisfactory service Are you a passionate housing professional who wants to make a real difference to our tenant’s lives? We are looking for an exceptional TeamLeaderto join our Neighbourhoods team.This exciting role involves overseeing the delivery of tenancy services.This includes managing operational aspects of neighbourhood and estate management to enhance communities, resolving complex tenancy management cases, developing services, and ensuring that we meet our corporate priorities and performance indicators.The role also involves providing leadership to a team of Neighbourhood Officers to ensure outstanding service delivery, managing performance, and motivating and developing staff.We are looking for anenthusiasticleaderwho has:<ul><li>Experience of delivering in a tenancy or housing management role or relevant housing related area.</li><li>Up to date housing knowledge.</li><li>Strong leadership skills with the ability to set clear objectives, manage performance, motivate, and coach staff.</li><li>Excellent communicator and able to collaborate and foster effective partnerships.</li><li>Excellent customer care.</li></ul>The Neighbourhood team is very friendly and supportive and working at Welwyn Hatfield Borough Council is a rewarding experience. We look forward to receiving your application.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. You will also need a full driving licence and access to a car. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities. We offer flexible working for that work life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the local government pension scheme. We have a training and development programme that we help you learn the skills that matter. Our full list of benefits can be found here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Career</a> Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent. We do not offer sponsorship for employment in the UK. Closing date for applications is 16 November 2025.Remote assessments will be held on 20 November 2025.Face to face interviews will be held on 24 November 2025. Keywords: Housing, Neighbourhoods, Tenancy, Team, Leader, Communities, Hybrid, Hertfordshire, Enforcement, Social Housing, Customer, Service, Support, Tenants.

Welwyn Hatfield Borough Council

Neighbourhood Team Leader (RP0149)

<h4> Job Description </h4>Overview Are you detail-oriented, passionate about data protection, and keen to make a real difference in how information is managed? Do you thrive in a role where you ensure compliance and provide valuable guidance? If so, London Borough of Harrow has a fantastic opportunity for you!We're looking for a motivated Information Governance Officer to join our supportive Information Governance Team within ICT Services.In this important role, you will:<ul><li>Process and manage a high volume of information rights requests, including Subject Access Requests (SARs), Freedom of Information (FOI) requests, and Environmental Information Regulations (EIR) requests, ensuring they are handled within statutory timescales.</li><li>Ensure compliance with key data protection and information access legislation, including UK GDPR, DPA 2018, FOI, and EIR.</li><li>Provide best practice advice and guidance on Data Protection and Information Governance issues to the organisation and our residents/customers.</li><li>Effectively manage and utilise key systems such as iCaseWorks and Adobe Redaction software.</li><li>Take ownership of information rights requests within a specified service area (Corporate, Adults &amp; Children's, or Environment &amp; Planning).</li><li>Respond to queries and investigate complaints from the public regarding access to information and data protection, independently resolving low to mid-level cases.</li><li>Contribute to the development and maintenance of Information Governance policies and procedures.</li><li>Prepare training materials and potentially deliver training on Data Protection and Information Governance.</li><li>Serve as a primary point of contact for your designated service area regarding SARs, FOIs, and disclosures.</li><li>Assist in identifying the cause of service changes and contribute to developing practical solutions.</li><li>Review records prior to release, undertaking necessary redactions to ensure legislative compliance.</li><li>Champion the delivery of Information Rights requests and compliance across the council.</li></ul> About You We are looking for someone who is:<ul><li>Highly organised and detail-oriented with a strong understanding of data protection principles.</li><li>An excellent communicator with strong written and verbal skills.</li><li>Able to work collaboratively as part of a team and engage effectively with multiple stakeholders.</li><li>Sensitive and able to handle confidential information appropriately.</li><li>Proficient in IT skills, with the ability to produce high-quality documents and reports, and ideally experience with systems like Adobe and Microsoft Office.</li><li>Able to prioritise their own workload and meet tight deadlines.</li><li>Committed to providing great customer service.</li><li>Eager to learn and develop their knowledge in Information Governance.</li></ul>Ideally, you will also have:<ul><li>An Information Rights certification or relevant qualification, or equivalent relevant work experience.</li><li>Previous experience working within a local authority Information Governance Team.</li><li>Experience of supporting projects.</li><li>The ability to produce and analyse performance data for service improvement.</li><li>Experience in delivering or developing training.</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=22253&amp;hashed=442859601" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Information Governance Officer

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking a dedicated and experienced Team Manager to lead our innovative, newly established Adults Integrated Front Door Service.You will be central to a new service model focused on preventing, reducing, and delaying demand for long-term care. This is achieved by effectively triaging and resolving resident needs through successive tiers of preventative interventions, thereby reducing pressure on our long-term case management teams. A key component of this model is the integration of Care Management and Occupational Therapy resources and practice to ensure a more holistic and joined-up service.As Team Manager, you will be a strong leader responsible for overseeing a multi-disciplinary team, which includes Social Workers, Care Managers, Occupational Therapists, Occupational Therapy Assistants, and administrative staff. Your core focus will be to ensure the provision of high-quality care and support for vulnerable adults.The successful candidate will use their strong leadership skills to manage complex cases and promote best practice across the team, ensuring full compliance with relevant legislation. You must possess excellent communication abilities and demonstrate an unwavering commitment to safeguarding and well-being as you lead this critical service area. About You The ideal candidate will have a strong background in healthcare management, excellent leadership skills, and a passion for improving the quality of life for those in need. If you are committed to making a positive impact and have the expertise to lead a dynamic and compassionate team, we would love to hear from you. Join us in our mission to enhance the well-being of our community and make a meaningful difference in the lives of others.Key Responsibilities:<ul><li>Manage, develop, &amp; support a team of Social Work and OT practitioners. Provide guidance, reflective supervision, and manage performance issues.</li><li>Oversee the delivery of high-quality, person-centred services that meet statutory guidelines and organisational standards. This includes making evidence-based decisions and applying a strengths-based approach.</li><li>Compliance and quality assurance: ensure the team meets legal obligations, such as those under the Care Act, and upholds standards for case recording.</li><li>Manage the team's staffing budget and any delegated budgets for care packages, ensuring financial policies and procedures are followed.</li><li>Work with local partners, other agencies, and service providers to ensure effective service integration and communication.</li><li>Support the professional and personal development of team members.</li><li>Manage complex and sensitive situations, with a focus on safeguarding and risk management.</li><li>Foster a positive and professional team environment. </li><li>Maintain accurate records and contribute to service development. </li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=19137&amp;hashed=-1541998802" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Team Manager – Integrated Front Door Service

<h2>About the job</h2>We are looking for a Family Support Worker who 'Dares to be different’. You will play a crucial role in supporting our families and pupils to achieve their highest potential by providing timely and appropriate support in a friendly and professional manner. You will also be part of the Safeguarding Team as a Deputy Designated Safeguarding Lead.<h2>About you</h2>If you are passionate about supporting families please come and join our talented team.<h2>Application process</h2>*&nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp;*Please visit the website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1659353&amp;ptId=12001" target="_blank">download: Family Support Worker JD Oct 25.pdf</a></li></ul>





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Luton Borough Council

Family Support Worker

<h2>About the job</h2>The Chiltern School aspires to be a forward thinking ‘Centre of Excellence’, where we put the pupils at the heart of all decision making. We endeavour to take a holistic approach, valuing the whole child.We are looking for Learning Support Assistant Level 1 staff. We can offer flexible working hours for this post.<h2>About you</h2>If you are passionate about education, have high aspirations for young people and you have the ability to engage pupils in motivating and creative learning, come and join our talented team.Please visit our website to apply using our application form.<h2>Application process</h2>* Please do not apply on this site *Please visit the website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><ul></ul>

Learning Support Assistant Level 1

<h2>About the job</h2>We are looking for School Health Care Assistants to join us to assist pupils and staff deliver daily personal care and medical needs.<h2>About you</h2>This post would suit someone with experience in personal care and medical processes within a school setting with the ability to respond and communicate empathetically with children and young adults.<h2>Application process</h2>*&nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp;*Please visit our website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1659332&amp;ptId=11999" target="_blank">download: Health Care Assistant Sept 25.pdf</a></li></ul>





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School Health Care Assistant

Job Title: Customer Service Team Leader Starting Salary: £31,537 opportunity to progress to £34,433 per annum&nbsp; Hours: 37.0 Location: Welwyn Garden City/Hybrid once training has been completed Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Herts FullStop is the UK’s fastest growing education supplier.&nbsp; With everything from stationary to furniture. We proudly serve a wide range of customers across the education and public sectors, including schools, nurseries, local authorities, and other community-focused organisations. We are committed to supporting those who make a difference in the lives of children and families across Hertfordshire and beyond.Our vision is to deliver exceptional customer service that reflects the values of Herts FullStop—reliable, responsive, and community-driven. Our goal is to ensure every customer interaction is positive, efficient, and solution-focused, helping our clients get the resources they need with ease and confidence.As a Customer Services Manager, this role is central to the team’s success. It involves leading by example, supporting team development, resolving escalated queries, and ensuring service standards are consistently met.<h4>About the role</h4><ul><li>Conduct regular 1:1’s, impart information, identify operational issues and share knowledge with the team</li><li>Build individual plans based on training needs identified through 121’s and call observations to ensure that members of the team have the necessary skills to perform their duties to the high standards required.&nbsp;</li><li>Coordinate the professional support to the Herts Full stop customer base, and Customer Account Managers with the goal of driving excellence in customer satisfaction and promoting the organisation.</li><li>Plan resources to ensure that there is sufficient in place to provide a high standard of service to both internal and external customers.</li><li>Recognise and reward good performance within the team and continually motivate and build team morale.</li><li>Analyse telephony reporting and key performance indicators to identify service trends and take proactive steps to address and maximise service delivery on call.</li><li>Manage the provision of a full range of administrative duties, dealing with all customer issues arising via the telephone or the web-platform.</li><li>Manage general matters and more complex correspondence including management of issues raised in the supply chain and pro-active corporate initiatives</li><li>Oversee phone-based customer enquiries and provide required information to internal and external customers to support the business goals.</li><li>Build processes and cross-functional working practice that improves single contact resolutions capability and performance in the team. Enabling the team to deliver a 'One Call Solution’ approach where the end user is at the forefront of what we do and inspiring confidence to our customers</li></ul><h4>About you</h4>Essential:<ul><li>Previous experience from within a fast-paced customer service team</li><li>Team Leadership&nbsp;The ability to inspire, motivate, and guide team members, leading by example to foster a positive team culture</li><li>Coaching &amp; Mentoring&nbsp;Providing real-time support, performance feedback, and development opportunities to help employees grow</li><li>Data Analysis&nbsp;The ability to track and interpret Key Performance Indicators (KPIs) and customer feedback metrics (e.g., NPS, CSAT) to identify trends and inform data-driven decisions for process improvements</li></ul>Desirable:<ul><li>Time Management &amp; Organization&nbsp;The ability to prioritize tasks, manage workloads efficiently, delegate effectively, and meet deadlines in a fast-paced environment</li><li>Experience with Multi-Channel Support&nbsp;Familiarity with managing customer interactions across various platforms like live chat, phone, and email</li><li>Proactive Mindset&nbsp;Anticipating customer needs and potential issues before they escalate, and suggesting improvements to processes or services</li></ul>As a Team Leader you will have greater ability to shape how your team operates and influence outcomes.You will work across multiple teams and services as well as with our external partners.&nbsp; This will build your professional network and give you exposure that will help you learn different parts of the business.We encourage career development and support you in your future career goals.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Lucy.Mckelvie@hertsfullstop.co.uk" target="_blank">Lucy.Mckelvie@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: w/c 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Customer Service Team Leader

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Are you an enthusiastic and dedicated educator looking to make a real impact on young minds? We are seeking a motivated and inspiring Assistant Head Teacher to join our dynamic team and help shape the future of our children and young people. The role will commence in January 2026. 
What you’ll be doing:
<ul>
<li>Teaching an agreed number of lessons and undertaking all relevant duties of a class teacher while acting in that capacity.</li><li>Taking a leading role in the day-to-day management of the school.</li><li>Implementing, enforcing and exhibiting model adherence to all school policies and procedures.</li><li>Attending and contributing to all meetings of the staff cohort and the SLT.</li><li>Planning and chairing meetings where necessary.</li></ul>
What we’re looking for:
<ul>
<li>Qualified Teacher Status (QTS)</li><li>A relevant leadership qualification is desirable</li><li>At least one year of proven successful leadership and management experience in a school.</li><li>Experience of analysing data and using it to inform future practice.</li><li>Line management experience</li><li>Experience of leading on whole-school initiatives and raising standards that have impacted positively on pupils and teaching and learning</li><li>Experience of working with children with SEND and ASC is ideal but applications from those working in mainstream settings are very welcome</li></ul>
Why join us?
<ul>
<li>Annual salary reviews and enhanced pension contributions for qualified teachers.</li><li>Ongoing professional development opportunities.</li><li>A collaborative and dedicated team of professionals.</li><li>A rewarding and fulfilling role making a real difference to children's lives.</li></ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li><li>Discounts on retail, travel, and leisure through our benefits platform</li><li>Cycle to work scheme</li><li>Generous life cover</li></ul>
Who are we?
Mapesbury School is our new Special Educational Needs school in Cricklewood, Brent. Our small school supports children aged between 7 to 16 years with Autism and associated conditions who have not been able to access education in a mainstream or specialist setting and would benefit from an integrated therapeutic approach to education. Pupils will have an Education, Health and Care Plan (EHCP) but may not yet have a diagnosis, though they display traits of Autism and associated conditions.
Mapesbury School is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.

Assistant Head Teacher

Job Title: Driver Support Worker Starting Salary: £25,185 (£13.05 per hour) progressing to £25,583 (£13.26 per hour) per annum (pro rata for part time) Hours: 25 and 37 hours per week available Location: Hertfordshire Contract Type: Permanent Directorate: Adult Care Services Are you a confident driver with a caring nature and a desire to support others? As a Driver Support Worker, you’ll do more than just drive, you’ll help adults across Hertfordshire access our day services, where they can engage in meaningful activities, connect with others, and enjoy a change of scenery. Your role is key to supporting independence, wellbeing, and community inclusion—making every journey truly worthwhile.<h4>About the Role</h4>As a Driver Support Worker, you will:<ul><li>Hold a valid UK Driving Licence with Category D1 entitlement (typically present on licences issued before 1997 or obtained via an additional driving test).Ensure vehicles are roadworthy by conducting daily and weekly checks.</li><li>Support individuals with and without mobility equipment in and out of vehicles, using tail-lifts and ramps where necessary.</li><li>Assist with personal care tasks, including bathroom support, mobility aids, and dietary needs (training provided).</li><li>Participate in activities with the people we support, both on and off site.</li><li>Perform manual handling tasks, including bending, crouching, and kneeling.</li></ul><h4>About the Teams</h4>We have vacancies in the following locations:Borehamwood - Borehamwood Day Service - 37 hours per week<h4>About you</h4>Essential:<ul><li>A valid UK Driving Licence with Category D1 entitlement (please check before applying).</li><li>Previous experience driving larger vehicles and working as part of a team.</li><li>A person-centred approach to care, with a commitment to Equity, Equality, Diversity, and Inclusion.</li><li>Physically able to meet the demands of the role.</li></ul>If you’re looking for a role where every journey matters and every day brings the chance to brighten someone’s life, we’d love to hear from you. Join our dedicated team and help create meaningful moments for adults across Hertfordshire—one ride at a time.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC4 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:ed.davis@hertfordshire.gov.uk" target="_blank">ed.davis@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: This is an ongoing advert, and interviews will be arranged as and when applications are receivedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Driver Support Worker

Job Title: SEND EHC Coordinator Location: Hemel Hempstead or Stevenage with travel across Hertfordshire Starting Salary: £34,434 pa with the opportunity to progress to £37,280 per annumHours: 37 per week Contract: PermanentThings are changing in SEND for Hertfordshire County Council. We are making SEND everyone's business.Do you want to make a positive impact and be part of that change? We’re continuing to invest in our statutory SEND workforce.<h4>About the role</h4>The Education Health &amp; Care Coordinator (EHC Coordinator) role is highly process-driven. The role involves managing and processing EHC plans within a complex legal framework to tight timescales. It involves implementing legal requirements as part of a meticulous review of documents, then creating, reviewing and amending plans. Whilst the role does involve communication and ongoing dialogue with practitioners, parents and carers, this is primarily related to statutory processes. The role involves virtually no direct interaction with children or young people.Being an EHC Coordinator, you’ll be delivering casework that coordinates professionals across education, health and care as well as the family, to deliver EHC assessments, plans and reviews to time and high quality, with a focus on improving outcomes for children and young people.​ This includes:<ul><li>Developing the highest standards of achievement and inclusion for children and young people with SEN through effective casework within the policy and budget framework of the Council, ensuring a focus on preparing for adulthood from the earliest ages.​</li><li>Taking responsibility for the preparation of information for parents, children, young people and schools, which provides the right information at the appropriate time, in a simple to use way, which engages partners in understanding what our responsibility is to children, families and schools. ​</li><li>Managing and processing statutory casework within legal and internal timelines ​</li><li>Working collaboratively with professionals across education, health and care services​</li><li>Ensuring effective case management, integrated working practice and successful outcomes for children.​</li><li>Participating in resource decisions, taking the lead where appropriate, for example decision making processes relating to whether or not assessment or plans are written, or whether specialist provision is agreed, ensuring that resource decisions are in line with local authority policies, procedures and eligibility criteria. This could include chairing or attending panel meetings.​</li><li>Participating, as required, in a range of meetings with other professionals and​parents/carers in relation to individual children with complex needs, including representing Children’s Services at annual review, chairing reviews, attending and chairing multi-agency meetings as appropriate.​​</li><li>Contributing to the development of policy, procedures and provision for children with SEN children’s needs, which includes maintaining an up-to-date knowledge relating to SEN casework, changes to national legislation and departmental policies, and supporting induction/training and support to all team members.​​</li><li>Inputting and maintaining accurate and comprehensive database records as required and participate in the Local Authority’s systems for monitoring and quality assurance for children and young people known to the EHC assessment and review team.</li></ul><h4>About the teams</h4>EHC coordinators will be aligned to one of several functional teams supporting either assessment processes, review processes or resolution and reconciliation processes.We have opportunities for you to specialise in:<ul><li>Early Years SEND: responsible for children age 0-5 (up to and including reception year) with an EHCP </li></ul><h4>About you</h4>Essential:<ul><li>Knowledge of the SEND Code of Practice and the Children and Families Act 2014.</li><li>Educated to A level or equivalent</li><li>Previous experience working with early years to deliver SEND provision or experience with other stakeholders including parents, education, care and health</li><li>Excellent communication skills</li><li>The ability to work to deadlines and under pressure</li><li>High level of literacy to support good case recording and quality EHC plans.</li><li>Hold a current driving licence and have access to a vehicle for work</li></ul>Desirable:<ul><li>Previous experience with casework management&nbsp;</li></ul>This job role is within the&nbsp;Health and Social Care Family, level HSC9&nbsp;job profile. Please locate this via:&nbsp;Job profiles - Health and social careBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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SEND EHC Coordinator

Job Title: Senior Communications Manager Starting Salary: 53,806 progressing to £59,496 per annum (pro rata for part time) Hours: minimum 18.5 per week; 3 days a week Wednesday - Friday Location: Stevenage with hybrid working opportunities; minimum 1 day in the office Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Our award-winning communications team is a strategic partner to the Chief Executive, Executive Directors, and the political administration to deliver a service that directly supports the delivery of our new Corporate Plan.You will be working in collaborative and evolving environment, advising the organisation’s most senior leaders. You will lead on communicating topics that make a real difference to our colleagues, residents and the communities we serve during a period of significant change for local government which will be both challenging and rewarding.<h4>About the role</h4>You will jointly lead a team focussed on delivering internal communications, change communications and high impact corporate campaigns to support Hertfordshire’s vision to create a ‘sustainable, inclusive and thriving Hertfordshire’.Key areas of focus include:<ul><li>Leading on internal communications and engagement for approx. 8,000 colleagues across all council departments.</li><li>Providing expert advice to the Chief Executive and senior directors across a broad range of subjects, including change comms and colleague engagement.</li><li>Promoting and encouraging the early integration of strategic communication in wider corporate and service strategies and plans.</li><li>Delivering high quality, complex integrated campaigns across varied channels.</li><li>Leading the delivery of a transformation communications strategy for significant change programmes.</li><li>Evaluating the effectiveness of communication against objectives. Review lessons learnt and compare with industry best practice to identify areas for improvement for future communication strategies.</li><li>Accountable for setting the direction and ensuring consistency of the Hertfordshire County Council brand.</li><li>Managing, supporting and developing a team (7FTE) specialising in internal.</li><li>Communications and employee engagement, corporate campaigns and brand design;</li><li>Taking a leadership role in a wider team of expert communicators as a member of the Communications Senior Management Team.</li></ul><h4>About you</h4>Essential<ul><li>Proven track record of planning, delivering and evaluating integrated corporate campaigns (external and internal audiences).</li><li>Experience of managing internal communications and employee engagement initiatives.</li><li>Experience of developing excellent internal and external stakeholder relationships across. complex organisations, preferably within local government.</li><li>Able to champion the communications service offer and negotiate with and influence senior leaders.</li><li>Excellent understanding of transformation/change communications theories and principles. and experience of applying them to plan effective campaigns.</li><li>Fantastic writing and editing skills.</li><li>Energetic, driven and enjoys working as part of a team.</li><li>Experience of managing and developing high performing teams.</li><li>Excellent working knowledge of research and evaluation techniques, and innovative practices in communications.</li></ul>Desirable<ul><li>Experience of managing people and teams through organisational change.</li><li>Understanding and experience of marketing and branding best practice with experience of developing and managing corporate brands.</li><li>Experience of commissioning and managing suppliers such as designers and content producers.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP13 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Nick.Henegan@hertfordshire.gov.uk" target="_blank">Nick.Henegan@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 1st December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Senior Communications Manager

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About the Role 
The Public Health Team within Regulatory Services is seeking an Environmental Protection Officer to join our frontline service. This role is key to protecting Enfield’s streets and public spaces by investigating complaints of domestic and commercial nuisances, filthy &amp; verminous premises, waste on private land and defective drainage. There will be an opportunity to gain experience in air quality, contaminated land and permitted premises. 
This is a varied and active role, where you will spend much of your week out on district, investigating complaints, gathering evidence, and taking enforcement action where appropriate. 
Who We’re Looking For 
We are seeking a motivated and proactive officer with strong investigative and enforcement skills. Experience of working within a local authority environmental protection / pollution team is desirable, but not essential. 
We welcome applications from: 
 
 - Existing Technical Officers or Environmental Health Officers (newly qualified candidates will be considered or those wishing to complete their training to be registered with the CIEH). 
 - Individuals with enforcement experience and a “can do” attitude who are eager to develop within environmental protection. 
 
Training will be provided to suitable candidates with relevant enforcement backgrounds. 
Key Requirements 
 
 - Ability to investigate complaints, record evidence, take witness statements, and prepare prosecution files to a high standard. 
 - Strong communication and organisational skills, with attention to detail in case management. 
 - Willingness to work independently across the borough as part of day-to-day duties. 
 - Ability to travel across Enfield – a full UK driving licence (or alternative transport) is essential. 
 
Why Join Us? 
This is an excellent opportunity to play a vital role in tackling environmental pollution and protecting the quality of life in Enfield. You will gain experience in a wide range of enforcement activities, supported by a dedicated team committed to keeping the borough safe, clean, and welcoming. 
Contact Details - 
If you would like to know more about the role, please contact Charles Le Besque, Team Manager on 0208 132 0926 or Esther Hughes, Head of Service on 0208 132 2147 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Oley Taal Recruitment &amp; Onboarding Advisor on 0208 132 1043 or <a href="mailto:oley.taal@enfield.gov.uk" target="_blank">oley.taal@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Environmental Protection Officer

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Business Administration Apprentice 
Location: Enfield, Greater London, UK 
Salary Range: Level 3 £25,996 
Contract: Full-time, Fixed Term up to 24 months 
Working Week: Full time, 36 hours per week including training. 
Entry requirement: Candidates must have an English and Mathematics GCSE at grade 4 or higher or equivalent. You will be asked to provide evidence of Maths and English certificates. 
About Enfield Council: Join our award-winning borough and contribute to a community with a rich history and a bright future. At Enfield Council, we invest in our people and provide a platform for you to grow, innovate, and make a tangible impact. 
The Role: We are seeking a dedicated Business Administration Apprentice to support the seamless operation of our council services. This role is pivotal in ensuring that our internal processes run efficiently, enabling us to serve our community effectively. A positive attitude and the ability to maintain direct contact with residents are paramount. 
Key Responsibilities: 
 
 - Direct contact with residents: Act as the first point of contact for Tenants and Leaseholders, addressing their concerns and fostering a supportive relationship. 
 - Liaising with teams: Work collaboratively with other teams to seek resolutions to issues raised by residents, ensuring a coordinated approach. 
 - Administrative support: Provide administrative support across various departments, including housing and property management. 
 - Meeting coordination: Organize meetings, agendas, and take minutes for committees focused on tenancy and leasehold issues. 
 - Record maintenance: Maintain and update records and databases for Tenants and Leaseholders. 
 - Customer service: Handle enquiries and provide excellent customer service to our Tenants and Leaseholders, reflecting a positive and proactive attitude. 
 
Flexible Working Arrangements: 
 
 - Adaptability to customer demand: The role requires flexibility to ensure we meet customer demand effectively. This may include the occasional evening or weekend work. 
 - Work-life balance: We are committed to providing a work environment that supports work-life balance and accommodates the diverse needs of our staff. 
 
Requirements: 
 
 - An interest housing or local government context. 
 - Strong organizational and planning skills. 
 - Excellent communication and interpersonal abilities. 
 - Proficiency in MS Office and database management. 
 - Ability to work independently and as part of a team. 
 - Commitment to public service and community development, especially in relation to Tenants and Leaseholders. 
 
Benefits: 
 
 - Competitive salary package. 
 - Opportunities for professional development. 
 - Supportive and inclusive work environment. 
 - Comprehensive staff benefits program. 
 
Apply Now: If you are passionate about making a difference in the lives of our residents and possess the skills we’re looking for, we would love to hear from you. Please submit your application by [closing date], including your CV and a cover letter addressing the essential criteria. 
For more information about the role and to apply, please visit our careers page. 
Enfield Council is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 
Contact Details - 
If you would like to know more about the role, please contact Jim Dunn on 02081321014 for an informal discussion or to arrange a visit to the team. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Business Administration Apprentice

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Join Brent Shared Lives to support the residents of Brent &nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. &nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
&nbsp;
The Post
Brent&nbsp;Shared Lives provides an alternative to traditional types of care and support available to adults with a learning disability and autism. In Shared Lives, a person lives or stays with a Shared Lives carer within the local community. The Shared Lives carer provides the care and support in their own family home and as part of their own family and community network. The person would become part of the carer’s extended family and be supported by the Shared Lives carer to live the life they choose.
Brent Shared Lives supports people who rely on the help and support of others to maximise their potential and maintain their sense of independence. Brent shared lives scheme is a CQC (Care Quality Commission) registered service offering the opportunity for vulnerable adults to live in the community.&nbsp; The adult is “matched” with a carer who is recruited, assessed, trained, and supported by scheme officers.&nbsp;&nbsp;
The Deputy Team Manager will support the Team Manager (Registered Manager) during these transformative times with the growth and expansion of Brent Shared Lives as a lead commissioned service within the London Borough of Brent.&nbsp; The post holder will lead on the recruitment and selection of Shared Lives Carers in addition to supporting the team to match customers to suitably qualified and experienced Shared Lives Carers.&nbsp; The post holder will hold a small but complex case load of Shared Lives Carers and Customers and will undertake quarterly visits and other reviews to ensure that the scheme delivers a safe and person-centred care and support service for vulnerable adults in addition to ensuring that their agreed Care Act outcomes have been met.&nbsp;
The Person
The post holder will have significant knowledge, skills and experience at a management level of working in adult social care either in a statutory or a provider service setting.&nbsp; We are seeking someone who has excellent organisational skill combined with the ability to work on their own initiative and work to agreed deadlines.
We are seeking someone who has:
<ul>
<li>Experience of working in Adult Social Care services or similar organisations, such as the NHS or Voluntary / Charity Sector&nbsp;</li>
<li>Knowledge of Care Quality Commission requirements in relation to Shared Lives</li>
<li>Good organisational with the ability to work under pressure to meet agreed deadlines</li>
<li>Good verbal, written and communication skills with the ability to complete customer’s assessments in a timely manner.</li>
<li>Ability to engage confidently with a wide range of stakeholders and communities to promote values of Brent Shared Lives</li>
</ul>
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
<ul>
<li>27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service</li>
<li>Very generous employer pension contribution</li>
<li>Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)</li>
<li>A wide range of family friendly policies such as parental leave</li>
<li>Access to affordable parking nearby</li>
<li>Access to our Zipcar scheme&nbsp;</li>
<li>Access to our Employee Assistance programme for free confidential counselling</li>
<li>Season ticket loan for public transport</li>
<li>Cycle to work scheme and good onsite facilities</li>
<li>Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.</li>
</ul>
Closing date: 16 November 2025 (23:59)

 &nbsp;
Additional Information&nbsp;

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
&nbsp;
Brent has a positive approach to flexible working.
&nbsp;
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;&nbsp;<a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a>

Brent Council

This is Brent

Shared Lives Deputy Manager

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Support the residents of Brent as a Shared Lives Officer
&nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
&nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

 The Post

Brent Shared Lives provides an alternative to traditional types of care and support available to adults with a learning disability and autism. In Shared Lives, a person lives or stays with a Shared Lives carer within the local community. The Shared Lives carer provides the care and support in their own family home and as part of their own family and community network. The person would become part of the carer’s extended family and be supported by the Shared Lives carer to live the life they choose.
Brent Shared Lives supports people who rely on the help and support of others to maximise their potential and maintain their sense of independence. Brent shared lives scheme is a CQC (Care Quality Commission) registered service offering the opportunity for vulnerable adults to live in the community.&nbsp; The adult is “matched” with a carer who is recruited, assessed, trained, and supported by scheme officers.&nbsp;&nbsp;
The post holder will support the Deputy Team Manager during these transformative times to assist with the growth and development of Brent Shared Lives as a lead commissioned service within the London Borough of Brent.&nbsp; The post holder will assist in the recruitment and selection of Shared Lives Carers in addition to supporting the team to match customers to suitably qualified and experienced Shared Lives Carers.&nbsp; The post holder will hold a case load of Shared Lives Carers and Customers and will undertake quarterly visits and other reviews to ensure that the scheme delivers a safe and person-centred care and support service for vulnerable adults in addition to ensuring that their agreed Care Act outcomes have been met.&nbsp;
The Person
The post holder will have some knowledge, skills and experience of working in adult social care either in a statutory or a provider service setting.&nbsp; &nbsp;We are seeking someone who has good organisational skill combined with the ability to work on their own initiative and work to agreed deadlines.
We are seeking someone who has:
<ul>
<li>Experience of working in Adult Social Care services or similar organisations, such as the NHS or Voluntary / Charity Sector&nbsp;</li>
<li>Knowledge of Care Quality Commission requirements in relation to Shared Lives</li>
<li>Good organisational with the ability to work under pressure to meet agreed deadlines</li>
<li>Good verbal, written and communication skills with the ability to complete customer’s assessments in a timely manner.</li>
<li>Ability to engage confidently with a wide range of stakeholders and communities to promote values of Brent Shared Lives</li>
</ul>
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
<ul>
<li>27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service</li>
<li>Very generous employer pension contribution</li>
<li>Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)</li>
<li>A wide range of family friendly policies such as parental leave</li>
<li>Access to affordable parking nearby</li>
<li>Access to our Zipcar scheme&nbsp;</li>
<li>Access to our Employee Assistance programme for free confidential counselling</li>
<li>Season ticket loan for public transport</li>
<li>Cycle to work scheme and good onsite facilities</li>
<li>Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.</li>
</ul>
Closing date: 16 November 2025 (23:59)

 &nbsp;
Additional Information&nbsp;

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
&nbsp;
Brent has a positive approach to flexible working.
&nbsp;
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;&nbsp;<a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a>

Shared Lives Officer

<ul></ul>





A Great Opportunity to progress your Occupational Therapy career with Brent
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. &nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. &nbsp;
The Post
The Access and Information Team is the initial contact point for residents seeking assistance from Brent’s Adult Social Care services. Comprised of Social Workers, Occupational Therapists, and dedicated unqualified staff the team works collaboratively to ensure that every enquiry is handled with professionalism, empathy, and efficiency.&nbsp;
We are seeking to appoint an Advanced Practitioner (Occupational Therapist) to join Brent’s Access and Information Team, reflecting Brent Council’s dedication to innovation and excellence. This role is ideally suited to an experienced Occupational Therapist with extensive experience of working with adults with physical disabilities and older people.&nbsp;
The successful applicant will provide specialist advice, guidance, and supervision to OT Assistants, ensuring high standards of professional practice within the team. Alongside supporting colleagues, the Advanced Practitioner will also deliver direct OT assessments in residents’ homes, contributing to Brent’s mission of empowering individuals to live independently and enhancing quality of life across the borough’s diverse communities.
The Person
To be considered for this role, you should possess a recognised degree in Occupational Therapy and maintain current registration with the Health Care Professionals Council (HCPC). Proven experience in Adult Social Care is essential, particularly a background in assessing and enabling independence within a diverse community setting and familiarity with the provision and management of community equipment is highly desirable, as is an ability to navigate complex care systems and deliver tailored solutions under pressure.
The ideal candidate will thrive in a fast-paced environment, demonstrating resilience, adaptability, and a commitment to positive outcomes. You should be able to collaborate effectively within multidisciplinary teams, communicate empathetically with customer s, carers, and professionals, and balance competing priorities to deliver holistic support.&nbsp;
Experience working in varied community settings and a genuine passion for promoting wellbeing, maximising independence, and empowering individuals of all backgrounds is central to success in this role.
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
<ul>
<li>A £5000 ‘golden hello’ for OTs new to Brent, upon completion of their probationary period.</li>
<li>An annual retention payment of £3000 for eligible frontline workers and managers from Grade PO2 – PO7</li>
<li>27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service</li>
<li>Very generous employer pension contribution</li>
<li>Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)</li>
<li>A wide range of family friendly policies such as parental leave</li>
<li>Access to affordable parking nearby</li>
<li>Access to our Zipcar scheme&nbsp;</li>
<li>Access to our Employee Assistance programme for free confidential counselling</li>
<li>Season ticket loan for public transport</li>
<li>Cycle to work scheme and good onsite facilities</li>
<li>Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.</li>
</ul>
Closing date: 12 November 2025 (23:59) &nbsp;
Additional Information&nbsp;

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. &nbsp;
Brent has a positive approach to flexible working. &nbsp;
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;&nbsp;<a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a>

Advanced Practitioner (Occupational Therapist)

<ul></ul>





A Great Opportunity to join Brent as an Occupational Therapist
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. &nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

 The Post
The Access and Information Team serves as the vital first point of contact for anyone seeking support or guidance from Brent’s Adult Social Care services. This team acts as both a gateway and a guide, offering comprehensive information and practical advice to the general public, customer’s, carers, and a range of health and social care professionals. Whether the question is about eligibility for support, navigating complex care systems, or accessing essential community resources, the team is equipped to provide helpful, accurate responses that empower our customers to make informed decisions.
Comprised of Social Workers, Occupational Therapists, and dedicated unqualified staff—including Care Assessors and Occupational Therapy Assistants—the team works collaboratively to ensure that every enquiry is handled with professionalism, empathy, and efficiency. Their collective expertise allows them to assess needs holistically and offer tailored solutions, whether those involve signposting to appropriate services, arranging urgent interventions, or providing preventative support to promote independence and wellbeing.
In line with Brent Council’s commitment to innovation and excellence, we are seeking to expand our team with two permanent Occupational Therapists. These roles offer a unique opportunity to make a real difference at the very front line of adult social care, supporting our customer from all walks of life across the borough’s richly diverse communities. As part of our forward-thinking, people-centred service, you will play a key role in helping residents maximise their independence, improve their quality of life, and remain safely in their own homes for as long as possible.
You will be joining a dynamic, supportive group of professionals at a time of positive transformation for Brent. If you are passionate about making an impact and are eager to contribute to a service that values diversity, continuous learning, and innovation, we encourage you to consider this rewarding opportunity.
The Person
You will:
<ul>
<li>possess a recognised degree in Occupational Therapy and maintain current registration with the Health Care Professionals Council (HCPC).&nbsp;</li>
<li>have proven experience in Adult Social Care is essential, particularly a background in assessing and enabling independence within a diverse community setting.&nbsp;</li>
<li>have familiarity with the provision and management of community equipment is highly desirable, as is an ability to navigate complex care systems and deliver tailored solutions under pressure.</li>
<li>thrive in a fast-paced environment, demonstrating resilience, adaptability, and a commitment to positive outcomes. You should be able to collaborate effectively within multidisciplinary teams, communicate empathetically with customer s, carers, and professionals, and balance competing priorities to deliver holistic support.&nbsp;</li>
<li>have experience working in varied community settings and a genuine passion for promoting wellbeing, maximising independence, and empowering individuals of all backgrounds is central to success in this role.</li>
</ul>
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
<ul>
<li>A £5000 ‘golden hello’ for OTs new to Brent, upon completion of their probationary period.</li>
<li>An annual retention payment of £3000 for eligible frontline workers and managers from Grade PO2 – PO7</li>
<li>27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service</li>
<li>Very generous employer pension contribution</li>
<li>Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)</li>
<li>A wide range of family friendly policies such as parental leave</li>
<li>Access to affordable parking nearby</li>
<li>Access to our Zipcar scheme&nbsp;</li>
<li>Access to our Employee Assistance programme for free confidential counselling</li>
<li>Season ticket loan for public transport</li>
<li>Cycle to work scheme and good onsite facilities</li>
<li>Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.</li>
</ul>
Closing date: extended until 12 November 2025 (23:59)

 &nbsp;
Additional Information&nbsp;

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
&nbsp;
Brent has a positive approach to flexible working.
&nbsp;
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;&nbsp;<a>recruitment@brent.gov.uk&nbsp;</a>

Occupational Therapist

<h4> Job Description </h4>Overview The London Borough of Harrow is looking for a proactive and skilled individual to join its Adult Social Care team as a Brokerage Officer. This vital role supports the delivery of safe, secure, and high-quality placements for vulnerable adults and children, ensuring that each placement aligns with the outcomes identified in individual support plans.Working closely with Care Managers, service users, families, and providers, the successful candidate will be responsible for sourcing and negotiating appropriate residential, nursing, supported living, and community-based services. This includes day care, transport, domiciliary care, and reablement services. A key aspect of the role involves developing strong working relationships with existing and new providers, gaining insight into their capabilities and specialisms to ensure the best possible match for service users.The postholder will play a central role in price negotiations, managing service quality, and resolving any service failures or complaints. They will also contribute to the commissioning of new services for individuals with complex needs, helping to maximise value for money while maintaining high standards of care. This is a dynamic and rewarding opportunity for someone with a strong understanding of Adult Social Care, excellent negotiation and communication skills, and the ability to work under pressure. Experience using Mosaic and knowledge of contractual frameworks are highly desirable.The role requires a commitment to equality, health and safety, and continuous improvement. It may involve occasional travel and flexibility in working hours. If you are passionate about making a difference and thrive in a collaborative, fast-paced environment, we encourage you to apply and help us put residents first. About You The successful candidate will have:<ul><li>A detailed understanding of Adult Social Care services, including residential, nursing, domiciliary, and reablement care.</li><li>Experience in securing high-quality support packages for vulnerable adults and children with complex needs.</li><li>Strong negotiation skills, with the ability to agree placements and rates with providers in line with departmental budgets.</li><li>Excellent communication and engagement skills to liaise effectively with Care Managers, service users, families, and providers.</li><li>The ability to identify quality service provision and match provider specialisms to individual needs.</li><li>Experience using Mosaic or similar systems to manage placements and generate purchase orders.</li><li>A sound knowledge of service specifications, spot contracts, and contractual requirements.</li><li>Confidence in managing service failures and complaints, and working collaboratively to resolve quality issues.</li><li>The ability to work under pressure, prioritise tasks, and meet tight deadlines in a fast-paced environment.</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=3589&amp;hashed=-516190598" target="_blank">Role Profile/ Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





<ul></ul>

Brokerage Officer

Job Title: Leaving Care Personal Adviser Starting Salary: £34,434 progressing to £37,280 per annum (pro rata for part time) Hours: 37.0 Location: Stevenage Contract Type: Fixed Term Directorate: Childrens ServicesPlease note we have x2 vacancies:<ul><li>Full time - Permanent Role - Hemel Hempstead</li><li>Full time - 2 year Fixed Term Role - Stevenage</li></ul>Please state in your application which role you are applying for.<h4>About the team</h4>We have 2 exciting opportunities within the Care Leavers Team as Leaving Care Personal Advisors, to support young people transitioning from being Children Looked After to Care Leavers.Leaving Care Personal Advisors provide fundamental support, advice and guidance in a range of areas to ensure young people access a smooth transition into adulthood and to have the skills and knowledge to thrive throughout their future.<h4>About the role</h4>As a Leaving Care Personal Advisor, you will work with young adults who are Care Leavers alongside a range of statutory and community services to ensure the best outcomes for those we work with. This includes;<ul><li>Working in line with statutory responsibilities set out in the Children (Leaving Care) Act 2000 and the guidance supporting the Children and Social Work Act 2017.</li><li>Holding responsibility for a case load of Care Leavers from the age of 18 to 25.</li><li>Assessing young people’s needs and acting as lead professional, developing clear pathway plans and risk assessments, involving other agencies where appropriate.</li><li>Engaging in effective multi agency working, developing collaborative relationships with agencies, and coordinating support i.e. mental health, substance use, homelessness.</li><li>Engaging with and providing support for young people, including those with significant additional needs to identify and address barriers to personal development, learning and work, particularly during periods of transition.</li><li>Providing direct support to young people preparing to leave care, in order to ensure a smooth and positive transition to independent living.</li><li>Working with young people and their significant others, including family members/carers and others, to enable them to contribute to maximising the young person’s potential.</li><li>Working to agreed targets, monitoring the progress of young people on caseload through regular review, recording data on relevant management information systems to appropriate timescales and standards, producing reports and correspondence as required.</li><li>Keeping up to date with relevant updates in legislation, guidance, policy and procedures in relation to Care Leavers and issues which impact on them i.e. housing, cost of living.</li></ul>The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.<h4>About you</h4>Essential:<ul><li>Knowledge of child development, adolescence, social, emotional and mental health needs</li><li>Knowledge/experience of working with care leavers, young people and/or families</li><li>Knowledge of current legislation and guidance relating to safeguarding children and adults</li><li>Experience of multi-agency working with various statutory agencies.</li><li>Ability to build trust, engage and safeguard young people and families; including those that may be parents.</li><li>Ability to use structured assessment tools and plan interventions</li><li>Ability to communicate effectively (in both written and verbal forms) with young people, their families, and other professionals</li><li>Effective skills in organisation, time management and in managing a complex workload</li><li>Competent in using ICT packages relevant to the role to store and present information</li><li>Commitment to own continuous professional development and best practice</li><li>Hold a full driving licence and access to your own vehicle.</li></ul>Desirable:<ul><li>Knowledge of working with Care Leavers within a formal working environment.</li><li>Understanding of transition to adulthood and of Child Looked After processes.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC9 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact: - Nazneen Arif (<a href="mailto:nazneen.arif@hertfordshire.gov.uk" target="_blank">nazneen.arif@hertfordshire.gov.uk</a>) for the 2 year Fixed Term Role - Stevenage- Joanne Black (<a href="mailto:joanne.black@hertfordshire.gov.uk" target="_blank">joanne.black@hertfordshire.gov.uk</a>) for the full-time permanent Role in Hemel HempsteadInterview Date: 25th and 26th November Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





<ul></ul>

Leaving Care Personal Adviser

<ul></ul>





Job Title:&nbsp;Mental Health Recovery Worker
Location:&nbsp;Based in Enfield (Nearest overground Enfield Town, Bus Routes available) Unfortunately there is no step free access at this service.&nbsp;
Salary:&nbsp;£27,000
Shift Pattern:&nbsp;Average 37.5 per week ranging from 32 - 43 depending on the rota. Covering nights Monday to Sunday between 20:30 - 8:00. Flexibility may be required as per service requirements and some shifts may fall on a bank holiday which will fall under usual work patterns.
<h4>About the Role</h4>
We’re looking for a Night Recovery Worker to join our 24/7 supported accommodation service based in Enfield. You will work in a vibrant care and rehabilitation service, offering 21 beds to adults with complex mental health needs. You will join a team which consists of a Service Manager, Deputy Service Manager, a day team of 10, and a night team of 4. You will be a present member of the team on the night shift, with a minimum of 2 people working per shift. We are here to promote independence and give our residents the tools needed to fulfil their lives in the community independently.
In this role, you will play a key role in supporting our residents on their journey to recovery, reablement, and rehabilitation, you’ll support individuals transitioning from complex care or acute mental health services to a structured rehabilitation setting. Working closely with various teams, you’ll help provide tailored, person-centred and trauma informed support for residents to overcome personal challenges, and meet their desired goals/outcomes and support medication compliance, making a real difference every day.
Key Responsibilities include:&nbsp;
<ul>
<li>Provide tailored support to residents/participants to help them achieve their personal goals and outcomes.</li>
<li>Deliver all required aspects of the service efficiently and consistently. This includes welfare checks, support sessions, safeguarding monitoring, risk assessments, and involvement in training and development.</li>
<li>Help design, create, and be part of service led activities which could include games nights, movie nights, cooking, and other activities to bring residents together and promote independence and relationship building.</li>
<li>Provide support with encouraging residents to take their required medication as required.</li>
<li>Ensure service responsibilities and requirements are carried out effectively.</li>
<li>Initiate appropriate interventions to prevent crisis or other risks.</li>
<li>Recognise signs of deteriorating mental health, physical health, or other health implications and escalate as required as per our procedures.</li>
</ul>
<h4>About You</h4>
We’re looking for a resilient and compassionate individual to join our team as a Mental Health Rehabilitation Worker, supporting residents to reach their full potential within a flexible, recovery focused service. You’ll provide high quality care, working collaboratively as part of a supportive team that values communication, empathy, and empowerment. You will be able to be proactive and continue supporting our residents even during quieter hours, supporting with ensuring the service runs smoothly and you are actively engaged with the wider team and residents, supporting to achieve the service KPI's.&nbsp;
<ul>
<li>Ability to stay motivated even during quieter hours, to build rapport and trust with our residents and fulfil the requirements of the service</li>
<li>Understanding of the needs of those who have various complex needs including mental health</li>
<li>Ability to use IT systems to record case notes, email relevant people, and use other software required within the role</li>
<li>Ability and willingness to show flexibility of working patterns, responding to the needs of the communal service and residents</li>
<li>Understanding of the housing and social needs of people with multiple and complex needs</li>
<li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li>
</ul>
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
<h4>What we Offer</h4>
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Employer Pension Contribution</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Access to discounted tickets for music events, shows, sports and more</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>EDI Ambassador programme</li>
</ul>
<h4>About Social Interest Group (SIG)</h4>
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.&nbsp;
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
<h4>Additional Information</h4>
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
<blockquote>
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
</blockquote>

Night Mental Health Recovery Worker

Job Title: Business Support Team Leader - Inclusion, Skills &amp; Education Starting Salary: £42,839 opportunity to progress to £47,181 per annum per annum (pro rata for part time) Hours: 37.0 Location: Stevenage Contract Type:&nbsp;Permanent Directorate: Resources<h4>About the team</h4>Our Business Support Service is looking for a Business Support Team Leader who will be responsible for overseeing and coordinating the work for of a specific service area or directorate.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.<h4>About the role</h4>The Team Leader will:<ul><li>Be responsible for overseeing delivery of business support functions to services within the (CS) Spoke which includes line managing 7 Business Support supervisors responsible for 50+ business support staff.</li><li>Set longer term work priorities within the CS Inclusions, Skills &amp; Education area</li><li>Work closley with the Business Support CS Spoke Manager to plan and align support to all services maintaining management responsbilities in terms of setting standards and ways of working to drive consistency of approach and offer</li><li>Challenge existing practices, champion change and act as a role model for managers and staff.</li><li>Project planning to deliver results across a range of project and areas.</li><li>Be responsible for the management of diverse workloads, with multiple deadlines and customers.</li><li>Manage use of complex systems and processes and coach others to use them for best results.</li></ul><h4>About you</h4>Essential:<ul><li>Typically, you will be degree qualified (or vocational equivalent) plus you will have several years’ experience in a similar role or significant vocational experience, demonstrating development through involvement in a series of progressively more demanding relevant roles.</li><li>Previous line management experience</li><li>Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities</li><li>Previous ability to ensure deadlines are met with high accuracy in written correspondence</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Ability to plan the work priorities of teams over a longer term, as well as short term</li><li>Enthusiasm and pride in your work are qualities we welcome.&nbsp;</li><li>Experience in notes and minute takin</li><li>Previous experience in research and recommendation reports</li></ul>Desirable:<ul><li>Experience in delivering training</li><li>Experience in dealing with complaints</li><li>Experience and understanding of HR policies and procedures.</li><li>Project planning &amp; delivery</li><li>Change Management experience</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS11 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contactJodi OSullivan: <a href="mailto:jodi.osullivan@hertfordshire.gov.uk" target="_blank">jodi.osullivan@hertfordshire.gov.uk</a>for an informal discussion about the role.Interview Date: 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Business Support Team Leader - Inclusion, Skills & Education

Job Title: Senior Service Finder Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 37 Location: Hemel Hempstead Contract Type:&nbsp;Permanent Directorate: Adult Care Services<h4>About the team</h4>At the Brokerage Solution Team, we work closely with over 40 teams across Hertfordshire’s Health and Social Care services—including Adult Disability and Older People’s Services, 0-25 Together, Gateway, Specialist Mental Health for Older People, and Hospital Teams. We also partner with Adult Mental Health, Sensory Services, and Children’s Services to ensure the best outcomes for the people we support.As a Senior Service Finder, you’ll play a key role in supporting the BST Management Team with the day-to-day running of our brokerage service. Your work will directly contribute to sourcing high-quality care and support services for individuals across the county.If you're ready to bring your skills, passion, and experience to a team that values impact and innovation, we’d love to hear from you.<h4>About the role</h4>About the role<ul><li>Support the BST team in supervising, motivating, and managing staff performance and wellbeing.</li><li>Oversee daily duty tasks, including triage and work allocation, ensuring effective use of brokerage resources.</li><li>Ensure individuals with Care Act eligible needs receive quality support by liaising with providers and negotiating care costs.</li><li>Monitor team performance, address issues promptly, and ensure adherence to service procedures.</li><li>Manage staff supervision, maintain accurate records, and handle client-related correspondence.</li><li>Support training and development of Flexi and Assistant Service Finders through the PMD process.</li><li>Manage a caseload of complex cases, including financial and commissioning matters.</li><li>Respond to complaints, manage conflict, and escalate issues appropriately.</li><li>Lead projects to improve service areas or brokerage processes.</li><li>Represent brokerage in multi-agency meetings to resolve urgent support needs.</li><li>Analyse internal data to support project work and resolve financial or commissioning queries.</li></ul>Benefits include<ul><li>Opportunities for professional development and career advancement.</li><li>A supportive and inclusive work environment.</li><li>The chance to make a meaningful impact in the lives of individuals in need of care.</li><li>Supportive and friendly management team and peers.</li></ul><h4>About you</h4>Essential:<ul><li>Experience in a social care setting, ideally with supervisory responsibilities.</li><li>Strong leadership, communication, and project coordination skills.</li><li>Confident working with diverse teams, professionals, commissioners, and providers and able to challenge constructively.</li><li>Excellent organisational, IT, and time management skills.</li><li>Proficient in Microsoft Office</li><li>Calm under pressure, with strong problem-solving skills and the ability to manage urgent, complex situations collaboratively.</li></ul>Desirable<ul><li>This role involves working across key HCC sites for meetings and training. Access to a vehicle is desirable, and the ability to travel is essential.</li><li>A Level 4 qualification (NVQ/QCF) in social care, management, commissioning, or a related field is desirable.</li><li>Familiarity with Liquidlogic systems (ACSIS).</li><li>Knowledge of Learning Disabilities and Autism Spectrum Disorder.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:jacqui.madagan@hertfordshire.gov.uk" target="_blank">jacqui.madagan@hertfordshire.gov.uk</a>&nbsp;for an informal discussion about the role.Interview Date: 27 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Senior Service Finder

<h4> Job Description </h4>Overview London Borough of Harrow's Adults Social Care Division is looking for a Qualified Social Worker to join their Safeguarding Adults Team. The post holder is required to provide a professional social work service in the following areas: enquiries (assessments/reviews) into allegations of abuse of a vulnerable adult and attendance at Planning Meetings and Case Conferences and creation/review of protection plans. Some assessments/reviews (enquiries) will be in user’s own homes and some will be in residential care/nursing homes/hospitals therefore the successful candidate will be required to travel for business purposes around the geographical area of Harrow.In addition to the above, you will be expected to work with all agencies in a multi-disciplinary way, in order to ensure the best co-ordination and efficient protection of service users. Furthermore, this role will require you to cover duty as and when required by the service. The role will be a job share for 18 hours a week, with the working pattern as below - Week 1 - Wednesday, Thursday, Friday Week 2 - Thursday, Friday About You The successful candidate will have:<ul><li>Appropriate professional qualification i.e. CQSW, CSS, Dip. SW or equivalent.</li><li>Social Work England registration.</li><li>Safeguarding Adults experience.</li><li>A working knowledge of relevant legislation e.g. Care Act 2014, Mental Capacity Act 2005 etc.</li><li>Experience of risk assessment and risk management in any social care setting.</li><li>Experience of carrying out mental capacity assessments.</li><li>Experience of working in a duty team (any social care setting).</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=14120&amp;hashed=-615429523" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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