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<p><strong>What’s the job?</strong></p><p><strong>What’s the job?</strong></p><p>This is an exciting opportunity to join our busy Private Sector Housing team, contributing to improving standards and health outcomes for our residents. The successful applicant will investigate complaints, apply housing standards, take enforcement action and lead on the licensing of our HMOs. They will assist in the delivery grants and financial assistance to adapt and repair properties, and energy efficiency initiatives to achieve low carbon and warm homes. </p><p><strong>What’s our vision?</strong></p><p>You will play an important part in delivering the Housing Services vision “to be more than a housing service. We are passionate about what we do, and we will work resourcefully and creatively as one team, going the extra mile to improve the lives and homes of our customers.”</p><p><strong>What will I need?</strong></p><p>You will have:</p><ul><li>a BSc or MSc in Environmental Health and be able to demonstrate experience in Private Sector Housing regulation/enforcement </li><li>An HHSRS certificate of competency </li><li>A strong interest in improving private sector housing and health outcomes </li><li>The ability to prioritise a busy caseload and find positive solutions to complex challenges</li><li>Be highly motivated and enthusiastic with strong customer centred skills.</li></ul><p><strong>What we offer:</strong></p><ul><li>Financial: An attractive basic salary within a clear pay structure </li><li>Holiday Entitlement: <strong>26</strong> days annual leave (increasing to <strong>29</strong> days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.</li><li>Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.</li><li>Free staff parking and an essential car user allowance of £1000 per annum (pro-rated for part time staff)</li><li>Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.</li><li>Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office.</li><li>Personal Development: Invaluable training opportunities for continuing professional development.</li><li>Take a look <a href="https://tunbridgewells.gov.uk/council/jobs/whats-it-like#:~:text=a%2520great%2520pension%2520scheme%2520(including,car%2520loans" target="_blank">here</a> at all the additional benefits that we offer.</li></ul><p><strong>Equal Opportunities</strong></p><p>Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.</p><p><strong>Safeguarding</strong></p><p>The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.</p><p>To find out more take a look at the Job Description and Person Specification below. <strong>Applicants must be able to demonstrate all essential requirements as listed in the job profile.</strong></p><p>For an informal discussion about this post, you can contact Claire Pickering Private Sector Housing Manager, on 01892 554049 or <a href="mailto:Claire.Pickering@tunbridgewells.gov.uk" target="_blank">Claire.Pickering@tunbridgewells.gov.uk</a></p><p><br></p><p><strong>This post is subject to a satisfactory basic DBS check</strong></p>





<ul></ul>

Tunbridge Wells Borough Council

Environmental Health Officer 

<p><strong>What will you be doing?</strong></p><p>Kent County Council is seeking a passionate and experienced Early Help Unit Lead to join our Adolescent Services. This full-time permanent role offers a rewarding opportunity to lead a multidisciplinary team delivering targeted support to vulnerable children, young people and their families across Kent.</p><p>This role will specifically cover the districts of Tonbridge, Tunbridge Wells, Sevenoaks and Swanley and will be contractually based at Montague House in Tunbridge Wells.</p><p>As the Adolescent Early Help Unit Lead, you will be responsible for managing the work of the team, ensuring the delivery of high-quality assessments and interventions. The focus of the team is to support children and young people who are at risk outside of the home, as well as Youth Justice out of court resolution work, so experience in these areas is welcomed.</p><p>You will provide professional supervision and expert guidance to practitioners, fostering a strong team culture that promotes solution-focused approaches and mutual support. Your leadership will be instrumental in reducing the need for statutory interventions and supporting children and young people who have been stepped down from previous statutory support.</p><p>You will work collaboratively with Youth Justice teams, Children’s Social Work teams and community partners to implement effective programmes in various settings, including schools, colleges, family homes and Family Hubs. Your role will involve assessing risk and safeguarding young people, while championing evidence-based practice and continuous service improvement. You will also be responsible for ensuring staff are appropriately trained in safeguarding and that relevant policies are in place.</p><p>We are looking for someone with excellent leadership and communication skills, capable of developing creative solutions to complex problems. You should be able to interpret data, manage competing priorities, work independently whilst fostering collaboration as part of a team. A sound understanding of Early Help, safeguarding, adolescent development and relevant legislation is crucial, along with a commitment to diversity and equal opportunities. You should have experience in early help, social care, education, youth justice or health, with a strong background in case management, supervision and multi-agency collaboration or relevant experience. </p><p>This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.</p><p>This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.</p><p>Interviews will be held on <strong>Friday 16th January 2026</strong>.</p><p><strong>About you</strong></p><p>For any further information about this role, please contact <a href="mailto:ruth.bachrach@kent.gov.uk" target="_blank">ruth.bachrach@kent.gov.uk</a></p><p><strong>About us</strong></p><p>Work that works for you and us - let's talk flexibility!</p><p>KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.</p><p>Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. </p>





<ul></ul>

Kent County Council

Adolescent Early Help Unit Lead

<h4>About the role</h4><h4>Role Summary</h4><p>To contribute to Town &amp; Country Housing’s support strategy by providing a comprehensive range of information, guidance, and any onward referral to help people manage their money and prepare for changes in welfare benefit. </p><h4>Salary:</h4><p> £33,216 per annum</p><h4>Hours of Work:</h4><p>35 </p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 Month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>I joined TCH in 2021 and have enjoyed both Tenancy and Money Support roles. In May 2024 I progressed to the role of Money Support Team Leader and oversee our Money Support offer across our whole stock area. I am proud to be part of a team, which has seen the challenges that the Cost-of-Living Crisis has presented and met them, to ensure positive outcomes for our residents.</p><p>Sue More</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Undertake casework management to inform and empower residents in the community to maximise their income. </li><li> Advise and assist clients with claims for welfare benefits, tax credits, charitable grants and other kinds of financial support. </li><li> Compose appeals against overpayments of Housing Benefit, Council Tax Benefit, and challenge Tax Credit overpayments. </li><li> Work with customers in interpreting and explaining up- to-date welfare benefits legislation including reviewing and explaining official letters and information. </li><li> Actively signpost clients using internal/ external referral networks to appropriate agencies for specialist legal help or other support services. </li><li> Record and maintain detailed and accurate case records using an online case management system. </li><li> Identify and record social policy issues as they arise, including liaising with other agencies to identify common trends. </li><li> Maintain appropriate service activity and performance monitoring information and submit Local Performance Indicator and Key Performance Indicator data and reports as required. </li><li> Liaise with the Income Management Team to ensure clients are paying their rent and any arrears by agreed payments. </li><li> Work directly with clients on issues relating to managing their finances including creating household budgets, spending diaries and financial health checks. </li><li> Identify possible sources of benefits for clients and helping clients with completing appropriate claim forms. </li><li> Help to develop and maintain a database of clients creating relevant statistical data which links to Key Performance Indicators. </li><li> Help to develop and maintain the debt referral procedure and liaise with relevant partners where necessary. </li><li> Develop and maintain joint working relationships with strategic partners to maximise support for our residents. </li></ul><h4>General</h4><ul><li> To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of individuals. </li><li> To actively contribute towards the key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To participate in training, attend other meetings, and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the Group. </li><li> Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. </li><li> Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. </li><li> Maintain awareness of budget requirements and value for money while delivering your role. </li><li> Consider and highlight any risk to the organisation or individuals whilst delivering your role. </li><li> Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. </li><li> This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Educated to GCSE or equivalent (essential) </li><li><em><strong>Full driving licence (essential) </strong></em></li><li> High level of numeracy and literacy (essential) </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Proven experience of debt advice casework or in a role that requires a good working knowledge of the welfare benefits system. </li><li> Experience in effective case management. </li><li> Experience of effective working with key agencies. </li><li> Experience of facilitating life-skills training. </li><li> Proven time management and prioritising skills. </li><li> Budgeting and financial management skills. </li><li> Methodical, with a good eye for detail. </li><li> An understanding of data protection and the need for confidentiality and a non-judgmental approach to advice provision. </li></ul><h4>Behaviours</h4><ul><li> Ability to persuade and negotiate with a wide range of people gaining their commitment and influencing outcomes. </li><li> Ability to communicate effectively and sensitively with clients and third parties. </li><li> Ability to work effectively alone or as part of a team. </li><li> Understanding of interviewing skills and general advice work. </li><li> Able to analyse information and data logically and reach sound conclusions. </li><li> Understand the business environment of Town &amp; Country Housing. </li><li> Desire to address the needs of customers in a way that shows commitment to excellent customer service. </li><li> Ability to evaluate and review own work to meet high standards. </li><li> Ability to interact and build productive relationships internally and externally. </li><li> Ability to communicate effectively and professionally, achieving a positive impact on recipients. </li><li> Ability to think innovatively while assessing risks and opportunities in a measured way. </li><li> Demonstrate empathy and understanding of issues affecting vulnerable people. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Monday, 15 December 2025</p><h4>Interview Date:</h4><p>Tuesday, 23 December 2025</p><a href="https://prteam.typeform.com/to/jKYOXVnE" target="_blank">Apply now</a>





<ul></ul>

Town and Country Housing

Money Support Officer

<h4>About the role</h4><h4>Role Summary</h4><ul><li> Provide tailored support and advice to our customers, enabling them to establish and sustain successful tenancies. Minimising instances of tenancy breakdown and enhancing the wellbeing of our customers and our communities. </li><li> Work as part of the team, co-ordinating actions and interventions to provide advice and assistance on issues which can impact on successful tenancies such as health and wellbeing, social isolation, employment, training and financial issues. Referring or signposting to internal or external support and ensuring continued engagement with support as needed. </li><li> Support the transformation of our business and utilise technological advances to meet the changing needs of our customers and drive value and efficiency. Actively promote self-serve options whilst ensuring services remain equally accessible to those who cannot self-serve. </li></ul><h4>Salary:</h4><p>£34,890 - £40,314</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 Month </p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>I have worked at TCH since 2016, initially in Housing Options before moving to Housing Management.<br>I now proudly manage our Tenancy Support Team covering all of our stock. The role of the team is very rewarding. We get to work with individuals and families who need our support the most and have the opportunity to make a real difference. If you would like a challenge and the chance to work with internal teams and external agencies, then this role would be ideal for you.</p><p>Katie Playford - Tenancy Support Team Leader</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p><strong>Key Activities:</strong></p><p><strong>Overarching:</strong></p><li> Working in an agreed geographical area, coordinate the identification of customers both pre-tenancy and during tenancy, who require additional support to sustain their tenancies, either in the short term or over a longer period. </li><li> Promote independence, enabling customers who are unable to use TCH’s digital services to access core services and support in ways that meet their needs and aspirations. </li><li> Assess individual customer’s requirements pre and during tenancy to enable them to successfully sustain a tenancy, providing support and advice, undertaking home visits, where required, and working collaboratively with internal and external partners as required. </li><li> Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included.<p><br><strong>Pre-tenancy:</strong></p></li><li> Pre-tenancy, and throughout the tenancy, identify customers who require enhanced services and act on internal, external and customer self-referrals to provide tenancy sustainment interventions.</li><li> Assist with pre-tenancy assessment and confirmation/coordination of support provision for nominated applicants where concerns about ability to sustain tenancy arise.</li><li> Signpost unsuccessful applicants/nominees to appropriate support re ongoing options.</li><li> Provide pre- tenancy support to accepted applicants identified as needing additional support to sustain a tenancy, including support with digital induction and the sign-up process.</li><li> Signpost and refer customers to support with tenancy set-up/moving in where appropriate.<p><br><strong>Throughout tenancy:</strong></p></li><li> Pre-tenancy, and throughout the tenancy, identify customers who require enhanced services and act on internal, external and customer self-referrals to provide tenancy sustainment interventions</li><li> Provide clear, accessible, information about TCH’s and other support services available, including clear information about landlord and tenant responsibilities. Support and enable customers to pursue realistic options and to make the lifestyle choices necessary to achieve positive outcomes.</li><li> Signpost customers to advice, assistance and other interventions to enable them to sustain a tenancy and support and improve their well-being. Be proactive in ensuring that customers remain engaged with required support.</li><li> Where appropriate (usually where no family/agency support available) act as an advocate for vulnerable tenants with statutory, voluntary and commercial agencies.</li><li> Contribute to the development of a comprehensive network of positive contacts and collaboration with relevant agencies, including health, employment, training, support and voluntary agencies.</li><li> Where appropriate arrange and facilitate multi-agency meetings with partner agencies to address tenancy sustainment issues.</li><li> Take action in accordance with policy and procedure in all safeguarding situations. </li><li> Work collaboratively with Neighbourhood Housing Managers (NHM’s) to provide support to tenants to address hoarding issues; to include liaison with Fire and Rescue Service (FRS) and other relevant agencies. As a guideline NHM’s to lead on tenancy, property and safety issues, TSO to address root causes leading to hoarding behaviour. </li><li> Review tenancies at point of notice where concerns about tenancy sustainment remain, to establish if any further interventions are required. </li><li> Maintain accurate records in relation to customers’ vulnerability and support requirements, ensuring effective communication internally and with external partners.<p><br><strong>Crisis intervention:</strong></p></li><li> Provide, or facilitate, intensive tenancy support to customers at the point of crisis, working collaboratively with both internal and external partners as required. </li><li> Work with the wider organisation, including Community Safety Team, Neighbourhood Housing Team, Income and Money Support, Housing Options, Contracts and Compliance and Asset Management, to assist in the resolution of tenancy breaches including anti-social behaviour, property condition and safeguarding issues. </li><li> Make appropriate referrals to assist customers to sustain their tenancy and improve their well-being and take steps to ensure customers remain engaged with required support. </li><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Education to GCSE (or equivalent) level of education with Maths and English (essential). </li><li> Level 3 Housing Management Qualification - or commitment to study towards (desirable). </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> A basic understanding of the welfare benefit and tax credit systems. </li><li> An understanding of the range of agencies available to support customers to sustain a tenancy. </li><li> Experience of working with vulnerable residents, diverse communities and marginalised groups. </li><li> Experience of identifying support needs and making support action plans including onward referrals for customers to support agencies and monitoring outcomes. </li><li> Demonstrable experience of providing one to one advice, counselling or mediation work. </li><li> Demonstrable experience of using Microsoft Office. </li><li> Knowledge of relevant legislation, regulation and best practice. </li><li><em><strong>Full driving licence (essential) </strong></em></li></ul><h4>Behaviours</h4><ul><li> Good written and oral communication skills. </li><li> Commitment to provide excellent customer service. </li><li> Commitment to promoting digital engagement with our customers. </li><li> The flexibility to adapt to changing workload demands and new organisational challenges. </li><li> Good organisational and time management skills. </li><li> Ability to build collaborative working relationships that achieve positive outcomes for our customers and the organisation. </li><li> Negotiation and influencing skills. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 23 January 2026</p><h4>Interview Date:</h4><p>Friday, 30 January 2026</p><a href="https://prteam.typeform.com/to/Mj9bmF84" target="_blank">Apply now</a>





<ul></ul>

Tenancy Support Officer

<p><strong>What will you be doing?</strong></p><p>Sunrise Children’s Centre offers short breaks for children and young people with Disabilities, some of whom have additional needs, including behaviours that challenge and complex health needs.</p><p><strong>We are seeking a part-time cook for 15 hours per week</strong>, to prepare and plan meals within nutritional and dietary guidelines, ensuring meals are cooked and served in a timely manner following safe food hygiene standards.</p><p>You will be asked to ensure the efficient running of the kitchen, complying with Health &amp; Safety requirements, checking equipment and ordering supplies.</p><p>A Level 3 qualification in Food Safety is required. Additional training will be provided, and you need to be willing to attend training to fulfill your role.</p><p><strong>The post includes working a 4 week rolling rota, working alternate weekends, and evening work till 6 pm.</strong></p><p>You must be able to manage the stock of food that we keep within the unit, carrying out stock rotation and ordering of what is needed.</p><p>In return we can offer you:</p><p>- A detailed induction and training program</p><p>- 28 days annual leave &amp; bank holiday entitlement</p><p>- Generous contributory pension scheme</p><p>Interviews will be conducted under the ‘Choosing with Care’ assessment process</p><p>This post involves working closely with children and is subject to an Enhanced Disclosure application to the Disclosure and Barring Service.</p><p>This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.</p><p><strong>About you</strong></p><p>For further information on this role, please contact:</p><p>Jolene Hobden (Registered Manager)</p><p>Contact telephone number: 01892 543045</p><p>Email: <a href="mailto:jolene.hobden@kent.gov.uk" target="_blank">jolene.hobden@kent.gov.uk</a> </p><p><strong>About us</strong></p><p>Work that works for you and us - let's talk flexibility!</p><p>KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.</p><p>Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. </p>





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Cook - Sunrise Children's Centre

<p><strong>What will you be doing?</strong></p><p>Sunrise Children’s Centre offers overnight short breaks for children and young people in West Kent, from the age of 5 to 18 years old, who have disabilities, including autism and complex medical health needs. We support children to have fun with their friends and peers, to learn skills, make choices, and to be supported in a safe and nurturing environment, so that they and their families can have a break.</p><p><strong>We are seeking a Children’s Residential Worker to work 25 hours per week, working on a 4 week rolling rota basis, including some evenings, 2 weekends per month and some Bank holidays.</strong></p><p>We are looking for someone with excellent communication skills, to be able to work as part of a busy team providing a high standard of care for the children and young people that we support, work with own initiative as well as with guidance. Working at a fast pace, always ensuring the child/young person’s needs are kept paramount.</p><p>To succeed in this role, we are looking for someone who is:</p><p>- Able to follow care plans whilst keeping them updated</p><p>- able to support and assist children and young people with their personal care needs</p><p>- able to create factual reports</p><p>- willing to undertake training and put theory into practice</p><p>- Pro-active approach to own learning</p><p>- able to communicate in an open and honest manner</p><p>- able to organise and deliver new opportunities of recreational and social experiences for children and young people</p><p>- has awareness of the Children's Homes (England) Regulations 2015</p><p>- Holds a Diploma level 3 or 4 in Residential Childcare, or equivalent, or be willing to work towards this</p><p> In return we can offer you:</p><p>- A detailed induction and training programme, with an ongoing plan for development</p><p>- 28 days annual leave + bank holiday entitlement</p><p>- Generous contributory pension scheme</p><p><em>Interviews will be conducted under the ‘Choosing with Care’ assessment process.</em></p><p>This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.</p><p>This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.</p><p><strong>About you</strong></p><p>Jolene Hobden (Registered Manager)</p><p>Contact telephone number: 01892 543045</p><p>Email: <a href="mailto:jolene.hobden@kent.gov.uk" target="_blank">jolene.hobden@kent.gov.uk</a> </p><p><strong>About us</strong></p><p>Work that works for you and us - let's talk flexibility!</p><p>KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.</p><p>Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. </p>





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Children's Residential Worker - Sunrise Children's Centre

<p><strong>What will you be doing?</strong></p><p>Sunrise Children’s Centre offers short break opportunities for children and young people with disabilities, from the age of 5 to 18 years old. </p><p>We are seeking an enthusiastic <strong>Handyperson for 15 hours per week</strong>, to assist with maintaining the building and grounds to a high standard.</p><p>You will be required to undertake tasks such as painting and decorating, maintaining the fixtures and fittings of the building, gardening, and undertaking relevant checks in line with Health and Safety requirements. </p><p>Full training will be given during Induction period and other relevant training will be undertaken as required. </p><p>You will possess a sound knowledge of how to use a wide range of basic tools and equipment, however training can be provided.</p><p>Interviews will be conducted under the ‘Choosing with Care’ assessment process.</p><p>This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.</p><p>This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.</p><p><strong>About you</strong></p><p><em>For further information, please contact:</em></p><p>Jolene Hobden (Registered Manager)</p><p>Contact telephone number: 01892 543045</p><p>Email address: <a href="mailto:jolene.hobden@kent.gov.uk" target="_blank">jolene.hobden@kent.gov.uk</a></p><p><strong>About us</strong></p><p>Work that works for you and us - let's talk flexibility!</p><p>KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.</p><p>Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. </p>





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Handyperson

<p><strong>What will you be doing?</strong></p><p>Kent County Council’s Strengthening Independence Service is recognised by Ofsted in their most recent 2022 inspection; “Disabled children and young people are provided with exceptional support from their Social Workers, whose care and commitment shines through their work. Written notes of visits show lovely rich communication with children using a wide range of styles, including some as basic as touch and reading facial expressions. This communication helps build strong trusting relationships. Their needs are championed to ensure that they get the best care and support.”</p><p>We have an exciting opportunity for a full-time permanent experienced Social Worker in the Strengthening Independence Service’s Disabled Children’s Team covering West Kent 1 (Disabled Children’s Team West 1). We promote hybrid working but do encourage working in an office each week so the team can get together and share ideas and knowledge whilst supporting each other. The Team covers a wide geographical area and there is an expectation that you are able to work flexibly across the whole area covered by the team.</p><p>We are able to provide an extensive training and development programme and you will be provided with support and opportunities to further develop your own knowledge and skills with regular supervision.</p><p><strong>Role and Responsibilities:</strong></p><p>You will be working with disabled children and young people aged between 0 and 17 supporting them to progress towards independence. The role within our team will enable you to gain further experience in a wide range of work, including supporting Children in Need, Court applications, Children in Care and Child Protection.</p><p>You will be required to work alongside and in partnership with other professionals to develop plans to meet the care and support needs that have been identified.</p><p>You will be required to ensure that all record keeping is accurate and kept up to date using the appropriate IT systems.</p><p><strong>About You:</strong></p><p>We are looking for somebody who is highly motivated and can demonstrate excellent interpersonal and communication skills to deliver the highest quality service to disabled children and young people, their families and carers. The successful candidate would have a positive, forward-thinking attitude and be creative and imaginative and be able to work collaboratively as part of the team.</p><p>You will hold a degree in Social Work (CQSW, DipSW or equivalent), be registered with Social Work England and have a variety of post-qualification experience of working with children and/or adults and their families.</p><p>Experience in Children’s Services is essential for this post.</p><p>This post is subject to an Enhanced Disclosure application to the Disclosure and Barring service and registration as a qualified Social Worker with Social Work England.</p><p>This role is subject to holding a Full UK Driving Licence – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability.</p><p>This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.</p><p><strong>About you</strong></p><p><em>For further information regarding this role, please contact:</em></p><p><em>Amy Parks - 03000 415864</em></p><p><strong>About us</strong></p><p>Work that works for you and us - let's talk flexibility!</p><p>KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.</p><p>Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. </p>





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Social Worker - Disabled Children's Team West 1

<h4>About the role</h4><h4>Role Summary</h4><p>To undertake stock condition surveys for dwellings and communal areas, to ensure that our asset management database reflects accurate information, to inform the maintenance of our housing stock and help drive performance improvements. Assist with the delivery of planned repair and improvement programmes. To identify HHSRS and report immediately and to contribute to TCH target of 100% Decent Homes.</p><h4>Salary:</h4><p>£33,000 - £43,846</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Fixed Term Contract until March 31st 2027</p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>“I am the Asset Manager and have worked at TCH for just under a year. I am responsible for sustainability, stock condition surveys and managing the asset investment property database.</p><p>The work will be varied and challenging, but very rewarding. You will be responsible for updating the property database, supporting the sustainability programme, managing the day-to-day stock condition surveying programme, and assisting the team to achieve our shared targets.</p><p>TCH is a very friendly organisation. I have only been here 10 months, but have been made to feel very welcome, and I really enjoy working for TCH. I look forward to meeting you!”</p><p>Barry Jenkinson, Asset Manager</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>Carry out comprehensive surveys to individual dwellings and blocks which accurately record:<br>•The type, age and condition of existing components<br>•Estimated residual life<br>•Relevant energy efficiency measures<br>•Any pertinent health and safety issues (including HHSRS)<br>•Capture data using iPad or similar type mobile devices and survey software.<br>•Create a photographic record, validating the condition of the components.<br>•Record any urgent repairs and report to the Asset Administrator.<br>•Encourage residents to use digital self-service tools to report other repairs.<br>•Notify the Asset Administrator of any housing management issues, (including safeguarding and tenancy breaches).<br>•Carry out targeted surveys of specific components ahead of planned programmes<br>•Undertake inspections to new Developments to collect new build component data.<br>•Undertake stock surveys to void properties.<br>•Undertake stock surveys, post energy retrofit programmes.<br>•Oversee small-scale projects that are outside the main planned works programmes, such as minor repair and improvement works.<br>•Assist with the resolution of formal complaints and resident dissatisfaction, including CRM case management.<br>•Update RdSAP data.<br>•Consult and liaise with Asset team members that are responsible for producing planned programmes of work.</p><h4>General</h4><p>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.<br>•Recognise, respect, and promote the different roles and diversity of individuals.<br>•To actively contribute towards the key performance indicators and professional standards.<br>•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>•To participate in training, attend other meetings, and staff events as required.<br>•Be an effective member of your team, presenting a positive impression of your section and the Group.<br>•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.<br>•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.<br>•Maintain awareness of budget requirements and value for money while delivering your role.<br>•Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.<br>•This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence. </p><p>This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•GCSE level education including Maths and English - Essential<br>•Qualification in Building Surveying or similar - Desirable<br>•Domestic Energy Assessor qualified - Desirable</p><p>Please note, a DBS must be carried out.</p><h4>Key Skills &amp; Competencies</h4><p>•Computer literate with Microsoft Office and database experience - Essential<br>•Surveying experience - Desirable<br>•Housing background - Desirable<br>•Knowledge/experience of housing repairs and maintenance - Desirable<br>•Good verbal communicator - Essential<br>•Able to write clearly and concisely - Essential<br>•Methodical, accurate and thorough approach to work - Essential<br>•Able to prepare and interpret numerical data - Essential<br>•Demonstrates good organisational skills - Essential<br>•Negotiates outcomes and solves problems - Essential<br>•Plans and manages own workload - Essential<br>•Able to drive and have a valid licence - Essential<br>•Be comfortable using steps/ladders to gain access to loft/crawl spaces - Essential</p><h4>Behaviours</h4><p>•Calm, confident and approachable - Essential<br>•Keen to learn and develop - Essential<br>•Team player - Essential<br>•Committed to provide a quality service - Essential </p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Wednesday, 26 November 2025</p><h4>Interview Date:</h4><p>Wednesday, 3 December 2025</p><a href="https://prteam.typeform.com/to/toMB1yQc" target="_blank">Apply now</a>





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Asset Surveyor – FTC

<p>An exciting opportunity has arisen within <strong>Tunbridge Wells Borough Council’s Housing Options Service</strong> for a <strong>Landlord Liaison Officer</strong>.</p><p>This vital role focuses on developing and maintaining strong relationships with private landlords and letting agents to improve access to the private rented sector and help prevent and relieve homelessness. You’ll be at the forefront of our efforts to secure accommodation for those in housing need, supporting the Council’s statutory duties under Part 7 of the Housing Act 1996.</p><p><strong>Our Vision</strong></p><p>We aim to be more than a housing service. We are passionate about what we do and work resourcefully and creatively as one team, going the extra mile to improve the lives and homes of our customers.</p><p><strong>About the Role</strong></p><p>As a Landlord Liaison Officer, you will:</p><ul><li>Lead on the procurement of private rented sector accommodation.</li><li>Promote landlord incentive schemes through outreach, events, and forums.</li><li>Build and maintain relationships with landlords and letting agents.</li><li>Support tenancy sustainment and homelessness prevention through home visits and advice.</li><li>Conduct property inspections to ensure compliance with safety and legal standards.</li><li>Assess tenancy deposit bond claims and advise landlords on best practices.</li><li>Attend landlord forums and networking events to strengthen sector engagement.</li><li>Support the Council’s Emergency Plan, including occasional out-of-hours work.</li></ul><h4>We’re looking for someone who:</h4><ul><li>Has experience in a frontline housing advice role.</li><li>Has worked with private landlords and letting agents to secure accommodation.</li><li>Understands homelessness legislation, housing law, and welfare reform.</li><li>Has excellent communication, negotiation, and influencing skills.</li><li>Can write clear and effective correspondence, including final offer letters.</li><li>Is confident using IT systems including Word and Excel.</li><li>Can manage their own workload and work well under pressure.</li><li>Holds a full valid driving licence and has access to a car.</li></ul><p><strong>Desirable qualifications include:</strong></p><ul><li>Studying towards or holding a professional qualification in Housing.</li></ul><h4><strong>What We Offer</strong></h4><ul><li>22 days annual leave (rising to 27 after 5 years’ service)</li><li>Membership of the Local Government Pension Scheme - with an employer contribution of 19.7%</li><li>Potential for hybrid working arrangements - to be discussed after the probation period. </li><li>Training and development opportunities</li><li>Free Parking </li><li>Access to the Council's EAP service</li></ul><p>If you would like to have a chat about the role, please contact Shanice Leach, Shanice Leach, Accommodation Team Leader, on 01892 554174 or email <a href="mailto:Shanice.Leach@tunbridgewells.gov.uk" target="_blank">Shanice.Leach@tunbridgewells.gov.uk</a>.</p>





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Landlord Liaison Officer

<h4>About the role</h4><h4>Role Summary</h4><p>As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. </p><p>Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two-man assistance works.</p><h4>Salary:</h4><h4>Hours of Work:</h4><p>42.5</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.</p><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.</p><h4>Meet your Manager</h4><p>Kevin Jacobs, Voids Supervisor</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>•Operating a clearance vehicle, loading and unloading of material<br>•Removing contents from void addresses and tipping this at the waste management site<br>•Performing cleaning duties on a void property, to assist the management team<br>•Recording and submitting accurate data using relevant business systems electronic devices<br>•Affording excellent customer service to client representatives<br>•Arranging purchase of materials required to deliver the works in a planned and efficient manner<br>•Comply with safeguarding policy and H&amp;S standards at all times<br>•Operating within the company’s occupational road risk policies and procedures</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Full UK driving licence </p><h4>Key Skills &amp; Competencies</h4><p>•Previous experience in a similar role - Essential<br>•Social Housing experience - Desirable<br>•Previous experience in Voids or Property repairs/maintenance - Desirable</p><h4>Behaviours</h4><p>•You must possess a high degree of manual dexterity as there will be frequent use of hand tools<br>•You may be required to work at height or uneven ground<br>•You must also be able to work within a confined space, without restriction</p><h4>Why Choose Us</h4><ul><li>We provide a company van for work and a fuel card</li><li>25 days, increasing to 28 days at 5-years service and 30 days at 10-years service</li><li>Pay review every year</li><li>Up to £3,000 colleague referral fee</li><li>Contributory pension scheme with 4% to 10% matched contributions</li><li>Life insurance</li><li>24/7 digital GP service and counselling helpline (including face-to-face sessions)</li><li>Free annual eye test voucher and contribution towards glasses</li><li>Free annual flu jab</li><li>Two volunteer days per year</li><li>Extensive annual staff wellbeing programme of events</li><li>Career development and vocational training opportunities</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 5 December 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Alpv6TtL" target="_blank">Apply now</a>





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Voids Clearance Driver/Labourer

<h4>About the role</h4><h4>Role Summary</h4><p>As an Electrician you will be responsible for carrying out all aspects of maintenance and repairs on all electrical engineering services as required, ensuring all work is undertaken to a high standard with the minimum of<br>Supervision. You will take ownership of work, aiming for 'First time Fix' on all jobs whilst remaining within budget and time parameters.</p><p>An Electrician also operates within company Health and Safety guidelines and remain up to date with technical and legal requirements of your skill areas.</p><h4>Salary:</h4><h4>Hours of Work:</h4><p>42.5</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.</p><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.</p><h4>Meet your Manager</h4><p>"I’m a qualified and experienced electrician with over 20 years of experience in the social housing sector with 10 of that in a supervisory role. I am responsible for overseeing electrical work to ensure it meets regulatory standards. My duties include inspecting installations, verifying that all work is correctly documented and certified, assessing the competence of other electricians, and ensuring compliance with British Standards, </p><p>Outside of work, I am a father to 3 amazing daughters, and as you can imagine keeps me very busy. </p><p>Working at Town and Country Housing repairs allows me to have a great work-life balance.</p><p>In my spare time, my main interest is fitness and bodybuilding. I have been training for the last 15 years and love nothing more than getting lost in the gym in my free evenings and weekends."</p><p>Jonathan Owen, M &amp; E Supervisor</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>•Installing, servicing and maintaining electrical systems and appliances in accordance with the current Edition of The IET Wiring Regulations<br>•Installation, repair, inspect &amp; test electrical installations and have the ability to fill in correctly, the appropriate Electrical Certificate or Electrical Condition Report<br>•Carry out EICRs and remedial upgrades to void properties, carry out day to day repairs.<br>•Completing reactive maintenance work as per the specification;<br>•Advising Supervisor in a timely manner when other trades are required<br>•Working in partnership with other operatives to complete projects.<br>•Completing daily work sheets detailing work undertaken and materials used after each job undertaken<br>•Recording and submitting accurate timesheets corresponding with booking sheets,<br>•Working in a timely and productive manner to complete projects.<br>•Affording excellent customer service to client representatives<br>•Arranging purchase of materials required to deliver the works in a planned and efficient manner.<br>•Comply with TCHR safeguarding policy and H&amp;S standards at all times </p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•C&amp;G 2360 Part 1 &amp; 2 Electrotechnical Competences plus the NVQ Certificate with 2356 with Technical Certs L2&amp;3 plus the NVQ 3 Certificate or NVQ 3 2356 certificate - Essential<br>•C&amp;G 18th Edition Certificate - Essential<br>•C&amp;G 2391 - Essential<br>•Full UK Driving License - Essential<br>•Unvented Hot Water Certificate Water Regulations Certificate Part P - Desirable<br>•JIPB H&amp;S Test Certificate with Current JIBP card - Desirable<br>•Testing &amp; Inspecting Certificate C&amp;G 2377 - Desirable<br>•PAT Certificate - Desirable</p><h4>Key Skills &amp; Competencies</h4><h4>Behaviours</h4><h4>Why Choose Us</h4><ul><li>We provide a company van for work and a fuel card</li><li>25 days, increasing to 28 days at 5-years service and 30 days at 10-years service</li><li>Pay review every year</li><li>Up to £3,000 colleague referral fee</li><li>Contributory pension scheme with 4% to 10% matched contributions</li><li>Life insurance</li><li>24/7 digital GP service and counselling helpline (including face-to-face sessions)</li><li>Free annual eye test voucher and contribution towards glasses</li><li>Free annual flu jab</li><li>Two volunteer days per year</li><li>Extensive annual staff wellbeing programme of events</li><li>Career development and vocational training opportunities</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Tuesday, 2 December 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/HPElTVRP" target="_blank">Apply now</a>





<ul></ul>

Electrician

<h4>Apprenticeships and careers: grow your future with TCH </h4>29 October 2025<h4>Related Posts</h4><p>Whether you’re looking for work experience or are interested in an apprenticeship, Town &amp; Country Housing is the perfect place to start your career in housing. </p><p>Check out this video with Billy, one of our Customer Service Advisor Apprentices, to find out more about his experience of joining TCH as an apprentice. </p><p>And if you’re already a housing professional, or have transferable skills that could help you become one, we’d love to hear from you. </p><p>Find out more about what it’s like to work t at TCH and browse current vacancies on our <a href="https://tch.org.uk/jobs-and-careers/" target="_blank">jobs and careers page</a>. </p>Posted in <a href="https://tch.org.uk/category/apprenticeship/" target="_blank">Apprenticeship</a>, <a href="https://tch.org.uk/category/latest-news/" target="_blank">Latest News</a><h4>Related Posts</h4><h4><a href="https://tch.org.uk/2025/12/03/important-water-update-from-south-east-water/" target="_blank">Important water update from South East Water</a></h4>3 December 2025<h4><a href="https://tch.org.uk/2025/11/27/16-days-of-action-recognising-abuse-and-finding-support-in-your-community/" target="_blank">16 Days of Action: recognising abuse and finding support in your community </a></h4>27 November 2025<h4><a href="https://tch.org.uk/2025/11/28/winter-warmers-helping-residents-stay-safe-and-warm/" target="_blank">Winter Warmers: helping residents stay safe and warm</a></h4>28 November 2025<h4><a href="https://tch.org.uk/2025/11/27/thinking-about-work/" target="_blank">Thinking about work? </a></h4>27 November 2025<h4><a href="https://tch.org.uk/2025/11/27/social-housing-stigma-share-your-views/" target="_blank">Social housing stigma – share your views </a></h4>27 November 2025





<ul></ul>

Apprenticeships and careers: grow your future with TCH 

<h4>About the role</h4><h4>Role Summary</h4><p>Housing Support Worker </p><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows:<br>(i)To respond to emergency calls from tenants, responding in accordance with agreed procedures;<br>(ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society<br>(iii)To ensure the scheme is safe and action any required emergency repairs and log any other<br>(iv)To complete administrative tasks as directed by the Housing Officer </p><p>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes </p><p>We have extra care schemes in the following areas:</p><p>Lawson House (Larkfield)<br>Watling Court (Gravesend)<br>Meadow View Court (Wateringbury)<br>Rosewell House (Tonbridge)</p><p>If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. </p><p>***We are holding a open recruitment morning at Rosewell House, Tudeley Lane, Tonbridge, TN11 0FT on Wednesday 26th November 10am-12pm for anyone wishing to pop along to meet with us***</p><h4>Salary:</h4><p>£12.75ph</p><h4>Hours of Work:</h4><p>Flexible</p><h4>Contract:</h4><p>Bank, fixed term contract and permanent (Depending on what is available)</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>1. 24 hour ‘emergency’ Wellbeing Service </p><p>1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</p><p>1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</p><p>1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. </p><p>2. Tenancy Support<br>2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</p><p>2.2 The post holder will ensure that appropriate records are maintained relating to services provided. </p><p>3. Scheme Safety and Repairs </p><p>3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </p><p>3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures </p><p>3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. </p><p>4. Other Duties </p><p>4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer </p><p>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><p>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.<br>•Recognise, respect, and promote the different roles and diversity of individuals.<br>•To actively contribute towards the key performance indicators and professional standards.<br>•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>•To participate in training, attend other meetings, and staff events as required.<br>•Be an effective member of your team, presenting a positive impression of your section and the Group.<br>•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.<br>•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.<br>•Maintain awareness of budget requirements and value for money while delivering your role.<br>•Consider and highlight any risk to the organisation or individuals whilst delivering your role.<br>•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Demonstrate evidence of competence to undertake the post<br>•Housing management (or similar) experience in the voluntary, public or private sectors<br>•Willing to undertake training<br>•Efficient and effective administrative skills.<br>•To demonstrate honesty, trustworthiness, reliability and respectfulness.<br>•Enhanced Disclosure from the Disclosure and Barring Service.<br>•Application of H&amp;S practices<br>•Health and Safety risk assessment</p><h4>Key Skills &amp; Competencies</h4><p>•Ability to manage and work within a small budget<br>•Use of IT to facilitate and support improvements to services, good communications and useful Management Information</p><h4>Behaviours</h4><p>•Ability to lead and motivate<br>•Manage conflict<br>•Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities<br>•Recognise and work to meet where possible the diverse and unique needs of each tenant<br>•Strong commitment to non-discriminatory housing services<br>•Ability to have ideas accepted even in the face of initial opposition<br>•Negotiate effectively,<br>•Good communication skills - both written and verbal<br>•Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives<br>•Commitment to providing excellence in Housing Services<br>•Think ahead and plan<br>•Demonstrate a positive attitude towards change<br>•Take on further responsibilities<br>•Undertake relevant training and development<br>•Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Some flexible approach to working hours may be required<br>•Ability to represent the organisation and lead and participate in a wide range of social activities<br>•Be aware of support needed by others and identify and address any issues at an early stage where possible<br>•Consider how actions could support others<br>•Be prepared to give encouragement and offer assistance or advice when needed<br>•Strong sense of customer focus<br>•Explain things logically<br>•Keep to the point<br>•Style that is warm, caring and friendly<br>•Express ideas confidently where required<br>•Caring and compassionate towards people in need of care and support<br>•Tailor style and service to meeting individual’s needs<br>•Build rapport with customers, colleagues and staff<br>•Demonstrate a pleasant, professional manner<br>•Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant<br>•Ask questions to gather necessary information<br>•Weigh the advantages and disadvantages of a course of action before reaching a decision<br>•In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 28 November 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





<ul></ul>

Housing Support Worker

<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows;</p><ul><li> To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. </li><li> To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer. </li><li> To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. </li><li> To ensure the scheme is safe. </li><li> To complete administrative tasks as directed by the Housing Officer. </li><li> The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes. </li></ul><h4>Salary:</h4><p>£12.75</p><h4>Hours of Work:</h4><p>Day, Evening and Night shifts available</p><h4>Contract:</h4><p>Bank/Casual </p><h4>Probation Period:</h4><p>NA</p><h4>Notice Period:</h4><p>ASAP</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!</p><p>The Housing Support team enables people to maintain their independence in their own self-contained flats.</p><p>If you enjoy making a difference to people's lives, then this role could be ideal for you!"</p><p>Sharon Davies, Housing Officer</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. </li><li> Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. </li><li> Priority MUST be always given to emergency calls and all emergency calls must recorded. </li><li> Help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. </li><li> Encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. </li><li> Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. </li><li> Where payment is required for activities the post holder will follow the cash handling procedures. </li><li> Provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. </li><li> Ensure that appropriate records are maintained relating to services provided. </li><li> Make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </li><li> Carry out other administrative tasks as directed by the Housing Officer. </li><li> No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Demonstrate evidence of competence to undertake the post. </li><li> Housing management (or similar) experience in the voluntary, public or private sectors. </li><li> Willing to undertake training. </li><li> Efficient and effective administrative skills. </li><li> To demonstrate honesty, trustworthiness, reliability and respectfulness. </li><li> Enhanced Disclosure from the Disclosure and Barring Service. </li><li> Ability to manage and work within a small budget. </li><li> Application of H&amp;S practices. </li><li> Health and Safety risk assessment. </li><li> Use of IT to facilitate and support improvements to services, good communications and useful Management Information. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Ability to lead and motivate. </li><li> Manage conflict. </li><li> Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities. </li><li> Recognise and work to meet where possible the diverse and unique needs of each tenant. </li><li> Strong commitment to non-discriminatory housing services. </li><li> Ability to have ideas accepted even in the face of initial opposition. </li><li> Negotiate effectively. </li><li> Good communication skills - both written and verbal. </li><li> Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives. </li><li> Commitment to providing excellence in Housing Services. </li><li> Think ahead and plan. </li><li> Demonstrate a positive attitude towards change. </li><li> Take on further responsibilities. </li><li> Undertake relevant training and development. </li><li> Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. </li><li> Ability to prioritise. </li><li> Problem solving abilities. </li><li> Meet deadlines and advise of any problems early. </li><li> Ability to function effectively under pressure and in a crisis. </li><li> Some flexible approach to working hours may be required. </li><li> Ability to represent the organisation and lead and participate in a wide range of social activities. </li></ul><h4>Behaviours</h4><ul><li> Be aware of support needed by others and identify and address any issues at an early stage where possible. </li><li> Consider how actions could support others. </li><li> Be prepared to give encouragement and offer assistance or advice when needed. </li><li> Strong sense of customer focus. </li><li> Explain things logically. </li><li> Keep to the point. </li><li> Style that is warm, caring and friendly. </li><li> Express ideas confidently where required. </li><li> Caring and compassionate towards people in need of care and support. </li><li> Tailor style and service to meeting individual’s needs. </li><li> Build rapport with customers, colleagues and staff. </li><li> Demonstrate a pleasant, professional manner. </li><li> Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant. </li><li> Ask questions to gather necessary information. </li><li> Weigh the advantages and disadvantages of a course of action before reaching a decision. </li><li> In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Tuesday, 2 December 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/naPyEt0B" target="_blank">Apply now</a>





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15 Jobs in Royal Tunbridge Wells, Tunbridge Wells, UK