
Head of Strategy Planning and Insight
Job summary
The purpose of the role is:
- As a senior leader within Advice & Business Solutions (A&BS), the postholder will Lead coordination and oversight of high strategic priorities, organisational change activity and major directorate initiatives, ensuring alignment between business objectives and priorities.
- The role will act as the Directors principal strategic advisor on organisational planning, performance, governance, organisational readiness and future direction, providing challenge, insight and recommendations to support executive decision-making.
- The postholder will maintain strategic oversight of all significant programmes, projects, risks, dependencies and organisational initiatives across Advice & Business Solutions.
- Provide leadership across strategic planning, organisational insight, risk, workforce planning and business coordination activities into clear priorities, informed decisions and effective delivery.
- Lead the integration of strategic planning, organisational change
- The role will operate across functional boundaries, ensuring strategic priorities, operational planning, governance arrangements and organisational dependencies are aligned to support delivery of Acas objectives and customer outcomes.
- The postholder will operate with a high degree of autonomy, representing the Director where required and providing leadership continuity across strategic and cross-functional activity.
Job description
The main accountabilities of this role are –
- Act as principle senior strategic adviser to the Director and Senior Leadership Team providing strategic advice and challenge on organisational planning, operational performance, governance, organisational risk and strategic priorities.
- Lead development and coordination of integrated short, medium and long-term business planning across Advice & Business Solutions.
- Provide strategic oversight of organisational performance, planning and insight activity to support Executive and Directorate decision-making.
- Lead development of directorate governance frameworks, planning arrangements to support effective decision-making and accountability.
- Maintain oversight of the full Advice & Business Solutions portfolio, ensuring strategic initiatives, operational improvements and organisational change activity are prioritised, coordinated and aligned to capacity, funding, risks and organisational objectives.
- Lead assessment of organisational readiness for major change, identifying capability, capacity, governance and delivery risks and ensuring appropriate mitigation is in place.
- Lead the integration of strategic planning, organisational change, performance, workforce, financial and operational information to provide a single directorate view of priorities, risks, dependencies and organisational readiness.
- Maintain oversight of strategic activity across Advice & Business solutions, ensuring the Director and Senior Leadership Team have timely visibility of emerging issues, risks, opportunities, dependencies and delivery pressures requiring intervention or escalation.
- Contribute to organisation-wide planning, governance and improvement activity, representing Advice & Business solutions interests and ensuring alignment with wider Acas priorities.
- Coordinate cross-directorate planning activity to ensure alignment between operational priorities, workforce capacity, financial planning and organisational objectives.
- Support development of future operating models, organisational structures and workforce planning activity in response to changing operational and organisational requirements.
- Provide strategic interpretation of organisational performance, insight, customer information, identifying emerging risks, opportunities and priorities requiring executive action.
- Lead prioritisation and coordination activity relating to organisational change, improvement initiatives and strategic delivery programmes.
- Provide strategic challenge, coordination and support to operational leaders without direct responsibility for delivery of frontline operational services. Work collaboratively with operational leaders to support development of business plans, performance frameworks and service improvement activity without direct operational ownership of frontline services.
- Provide oversight and coordination of strategic planning and scheduling functions to support organisational resilience and effective resource planning.
- Lead development of Executive Board papers, strategic briefings, business cases and governance submissions.
- Deputise for the Director on agreed strategic matters and provide leadership continuity across planning, governance, organisational coordination and change activity .
- Build effective relationships across Acas, government departments and external stakeholders to support delivery of strategic priorities.
- Lead and develop multidisciplinary teams operating across planning, insight, governance and business coordination functions.
- Promote a culture of accountability, collaboration, continuous improvement and evidence-led decision-making.
- Undertake other duties commensurate with the grade and scope of the role.
Who we are
Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent, manage and resolve workplace issues.
Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent, manage or resolve workplace problems.
Acas: Britain’s Workplace Experts
Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards; it has been Disability Confident Highly Commended, a Pay Gap award winner, and an Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.
Person specification
Experience
Essential Criteria:
- Leading strategic planning or organisational coordination activity within a complex operational environment (Lead criterion).
- Experience of identifying emerging risks, opportunities and dependencies and taking proactive action to support organisational decision making (Lead criterion).
- Ability to provide objective advice and constructive challenge, including communicating difficult messages and escalating concerns where required.
- Experience of building constructive relationships and influencing a wide range of stakeholders, including senior representatives, corporate functions and external partners.
- Leading multidisciplinary teams across planning, governance, insight or operational support functions.
- Working across organisational boundaries to coordinate priorities, dependencies and organisational activity.
Desirable Criteria (the following will be assessed only in the event of tie-breaker scenarios) -
- Experience of operating within a public sector, regulated or complex governance environment.
- Experience supporting large operational or customer-facing services.
- Experience of organisational redesign or workforce planning.
- Experience of operational scheduling, planning or resource management.
- Financial and commercial awareness.
- Understanding of strategic and operational planning considerations.
Qualifications
Degree-level qualification or equivalent professional experience in business management, organisational leadership, governance or related discipline.Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Leadership
- Communicating and Influencing
- Making Effective Decisions
Benefits
Alongside your salary of £76,123, Advisory, Conciliation and Arbitration Service contributes £22,052 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).We’re big believers in rewarding people for the amazing work they do. Take a look at some of the fantastic benefits we offer:
- Learning and Development
- Health and wellbeing
- Pension scheme
- Cycle to work scheme
- Interest free season ticket loans
- Volunteering opportunities
Could you ask for any more?
You’ll have access to a Lifestyle website where you’ll be able to grab savings on a wide range of products, from holidays to your weekly shop.
To find out more, check out: Working for Acas
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How to apply
Please click on the 'Apply now' button.
As part of the application process, you will be asked to complete:
- An evidence-based Personal Statement and CV reflecting the essential and desirable Experience requirements as listed in the Person Specification section of this advert. Your Personal Statement should be no longer than 1,250 words It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.
- Desirable criteria will only be assessed in the event of a tie-breaker scenario at sift or interview.
Should a large number of applications be received, an initial sift may be conducted using the Lead Essential Experience Criteria:
- Leading strategic planning or organisational coordination activity within a complex operational environment, and
- Experience of identifying emerging risks, opportunities and dependencies and taking proactive action to support organisational decision making.
Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to interview.
If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status for up to 12 months and if we are able to invite you to an interview we will be in touch.
Interview Details
If you have successfully passed sift at the application stage, you will be invited to an interview which will either take place via Microsoft Teams or Face-to-Face, and which will take place from the week commencing 17 August 2026.
It will be a Behaviourand Experience based interview. The following Behaviours will be assessed at Interview:
- Leadership
- Seeing the Big Picture
- Communicating and Influencing
- Making Effective Decisions
The following Essential Experience criteria will be assessed at Interview
- Leading strategic planning or organisational coordination activity within a complex operational environment.
- Experience of identifying emerging risks, opportunities and dependencies and taking proactive action to support organisational decision making.
A reserve list will be created for this position; this means that if you have passed the interview, but we cannot immediately offer you this position, you will be placed on a reserve list for 12 months and may be considered for similar positions during that time.
Reasonable Adjustments
As a Disability Confident Leader, Acas is committed to creating an inclusive recruitment process. If you have a disability and feel that any part of the recruitment process puts you at a disadvantage, we will work with you to make Reasonable Adjustments that support your needs. If you require any changes to help you apply:
- Please contact the Acas Recruitment Team via HRrecruitment@acas.org.uk as soon as possible before the closing date to discuss your needs.
- Please complete the “Assistance Required” section on the “Additional Requirements” page of your application form to let us know about any adjustments or support you may need during the recruitment process. For example, this might include accessibility arrangements for entering a building or interview room, communication support, modifications to assessment methods, etc.
- You can find out more about the Disability Confident Scheme and Reasonable Adjustments by clicking these links.
Want to learn more about Civil Service recruitment? You can find out more on Civil Service Careers, including information on Success Profiles, writing a Personal Statement, acceptable use of Artificial Intelligence, and what to expect at Interview.
For applicants requiring a visa to work in the UK
Please be advised that Acas does not hold a UKVI Sponsorship Licence, so we cannot consider sponsoring a visa applicant or issuing a Certificate of Sponsorship.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : HR Recruitment Team
- Email : HRRecruitment@acas.org.uk
Recruitment team
- Email : HRRecruitment@acas.org.uk
Further information
If you feel your application has not been treated in accordance with the Code and wish to make a complaint, you should contact us on via HRrecruitment@acas.org.uk in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.Attachments
Job Description - Head of Strategy Planning and Insight Opens in new window (docx, 32kB)Salary range
- £76,123 - £79,141 per year












