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Regulatory Support Officer

Starting salary £28,426 pa with progression to £30,324 pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

37 hours per week (hybrid working)

1 x permanent role
1 x maternity cover up to 12 months


We have an exciting opportunity for an enthusiastic support officer to provide high quality, reliable and competent administrative and technical support to the Regulatory Services Team. The team covers a wide range of services including, Food, Health and Safety, Environmental Protection, Enviro-crime, Licensing, Private Sector Housing and allied support services.

You will be the first point of contact for members of the public, local businesses, partner agencies and emergency services. You will need to be pro-active, motivated and able to work under pressure.

You will have strong communication skills, both verbally and in writing and be confident in resolving enquiries from members of the public and the local business community. Excellent ICT skills are essential. Having experience of working in a regulatory environment is desirable.

You will have excellent time management skills and be able to meet deadlines. You will be able to maintain accurate data records and assist with the collation and completion of statistical returns, reports and general data analysis.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

The role is hybrid working with the expectation of attending the office a minimum of two days a week, dependent on service needs.

If you think this role is for you, why not apply!

We offer the Local Government Pension Scheme, which is a defined benefits scheme, an attractive working environment in the heart of Welwyn Garden City, flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year. You can also see our full list of employee benefits on our careers site hereMy Rewards – Careers

OurCOREvalues — Collaborative, Open, Responsible, Excellent — guide everything we do.

Please note we do not provide sponsorship for employment in the UK.

We recommend downloading the role profile as this will be unavailable online once the vacancy closes.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Early application is therefore encouraged.


Closing date for applications is 31 May 2026
Remote assessment will be held on 4 June 2026
Face to face interviews to be held on 16/19 June 2026