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Web Support Officer

Salary: £33,699 up to £38,220 per annum pro rata (Pay award pending)
Grade: 6
Location: Hinckley, Leicestershire (Hybrid working available)
Contract: 37 hours per week, Monday to Friday, Permanent contract

About the role
Do you enjoy making online services work better for people?

We’re looking for a web support officer to join our Communications Team, supporting the council’s website, online forms, CRM system and digital processes.

You’ll work with colleagues across the council, including ICT, to help keep services accurate, accessible and easy to use.

If that sounds like you, we’d like to hear from you.

What you will be doing

• Working proactively with services across the council to design and develop online forms for our customers which comply with both data protection and web accessibility legislation.
• Support the web channel by ensuring content is accessible, current and clear.
• Take responsibility for our Customer Services - Customer Relationship Management (CRM) system for our Customer Services Team.
• Provide support for our intranet

About you
You’ll need some experience of websites, systems or digital services, along with good digital skills, an eye for detail and a practical approach to solving problems. You’ll also be keen to keep learning.

Essential criteria

We are particularly interested in candidates with experience in:

• Website administration or digital service delivery.
• Online form design and development.
• CRM systems or customer relationship management platforms.
• Business process mapping and service improvement.
• Working accurately with excellent attention to detail.
• Managing workloads and meeting deadlines.
• Following standards, procedures, and publishing guidelines.
• Troubleshooting and problem solving.
• Excellent written English and communication skills.
• Microsoft Word proficiency.
• Knowledge of web accessibility standards and inclusive digital design.

Closing date: 17 July 2026

Interview date: To be confirmed

Hinckley & Bosworth ‐ A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

Why Join Hinckley & Bosworth Borough Council
A great place to work, grow and make a real difference. Join a flexible, supportive council offering great development, strong wellbeing, financial benefits and values that put people first.

Make a real difference in Hinckley & Bosworth.

Benefits*

• Flexible working – flexi‑time, hybrid, part‑time and compressed hours (role‑dependent)
• Generous annual leave – 26–33 days + bank holidays
• Career development – training, funded qualifications, apprenticeships, e‑learning
• Strong wellbeing support – EAP & counselling, occupational health, wellbeing sessions
• Financial benefits – competitive pay, cost‑of‑living increases, local government pension scheme
• Salary‑sacrifice schemes – tusker cars, tech, cycle to work
• Relocation package up to £5,000
• Lifestyle discounts – retail, travel, entertainment and more

Inclusive Employer
We welcome application from all the community.

We are a Disability Confident and Care Leaver Friendly Employer. Guaranteed interviews are offered to eligible applicants who meet the essential criteria.

Reasonable adjustments are available throughout the recruitment process.

*Eligibility criteria applies

• Advert Web Support Officer R212.docx
• Job description and person specification Web Support Officer R212.docx
• Application form guidance notes 2026.docx