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We are seeking a highly organised and customer-focused School Admissions Officer to join our team and play a key role in delivering a customer friendly, efficient, and compliant school admission service. In this role, you will be responsible for guiding families through the process of applying and attaining a school place successfully, ensuring they receive clear, timely, and accurate information at every stage.

You will manage general enquiries, process school applications, while maintaining accurate data to help you make the correct decisions. You will work closely with parents/carers, school staff, other agencies and other local authorities to support fair and transparent outcomes. This includes both statutory school admissions, and non-statutory in‑year admissions, it will also include supporting where necessary the School Appeals Team.

Attention to detail is essential, as you will be responsible for maintaining accurate records, producing reports, and ensuring all activity aligns with statutory requirements as set out in the School Admissions Code 2021 and local school admission policies. This is a fast-paced role that requires strong communication skills, empathy, and the ability to manage competing deadlines.

This is an excellent opportunity for someone who enjoys working both on their own as well as a part of a bigger team, takes pride in delivering excellent service, and wants to contribute to providing a positive experience for Leicestershire families that helps to raise outcomes for local children.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

Education to GCSE ‘C’ or equivalent including English Language and Mathematics, or equivalent NVQ level in administration or relevant excellent customer care experience. Excellent spelling and grammar are essential to this role
Knowledge and experience of administrative processes and systems that operates in a legal and regulatory framework including a strong understanding of the school admissions code
Competent standard of IT skills including software packages (e.g. Microsoft Office), managing spreadsheets and keeping records up to date
The ability to confidently plan, organise, prioritise your own workloads to meet tight time scales, with good attention to detail, demonstrable experience of working as part of an established team and be able to work independently
Good interpersonal, communication and people management skills is vital in this role especially during challenging circumstances, where remaining calm and positive will be essential in demonstrating excellent empathetic skills when handling complex queries
Experience of call handling and a proven ability to work effectively with families using a supportive yet assertive approach.
Understanding the need and ability to maintain confidentiality

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Amena Hajat

Telephone: 0116 305 5310

Email, amena.hajat@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us

Salary range

£26,832 - £28,146 per year