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Job Description

Organisation: London Borough of Waltham Forest

Salary: PO3 £45,750 to £49,056

Contract Type: Full time - Permanent

Working hours per week: 36

Application Deadline: 05/08/2026

Proposed Interview Date(s): TBC

Reference: 2134

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

Waltham Forest is preparing to open its first dedicated Crematorium Service — a landmark development that will enhance the support we provide to residents at some of the most sensitive and significant moments in their lives. This new service represents an important step forward for the borough, and we are building a team that reflects the compassion, professionalism, and care our community deserves.

As part of this launch, we are creating nine new roles across the service. Recruitment will take place in phases, beginning with two key leadership positions that will help shape the foundations of this new provision.

Crematorium Manager
A dedicated operational lead responsible for establishing and managing the day‑to‑day running of the new crematorium, maintaining the highest standards of service, safety, and dignity.

Under the direction of the Bereavement Services Manager this role is responsible for the delivery of high-quality Cremation services for the London Borough of Waltham Forest, through effective leadership and development of staff, allocation of workload, management of facilities and by creating strong professional relationships with all stakeholders.

>> Click here to download the Role Profile <<

Key Responsibilities:

Ensure all cremations comply with statutory forms (Forms 1–10). Maintain permanent registers of cremations and ashes disposal. Verify identity of remains before cremation. Provide public access to records. Ensure compliance with environmental permits (emissions). - Cremation (England and Wales) Regulations 2008, regs. 16–19

Ensure all documentation conforms to current legalisation, statutory guidance, and best practice

Committed to “Right First Time”, accuracy, customer care and providing a high-quality public focused service.

To ensure the presentation of the chapel and public areas and to a high standard.

Flexible approach to working hours / days – as required by the needs of the business.

Communicate with sensitivity, with diverse audiences in emotive circumstances. Deal with people at all levels confidently, sensitively and diplomatically

Work within a policy framework and regulatory guidelines, applying knowledge of systems, procedures and best practice. Work to broad managerial direction, within a policy framework and regulatory guidelines, to ensure performance standards are met within a framework of policy and legislation.

Plans own time and co-ordinates the work of others. Plan, organise and deliver interventions and actions. Responsible for professional advice, assessments or referrals.
Exercise professional judgement in assessing stakeholder requirements, potential risk and quality assurance of service. Monitor and evaluate performance / service delivery, ensuring all parties are informed of progress / issues as required.

Managment of a team of 7 and oversee the cremation process ,ensure legeslative processes are recorded and followed.

Qualifications and Requirements:

Post is required to procure operational requirements for the crematorium and minor contract management
Experience in staff management responsibilities of the Crematorium team of 7 staff.
Responsible for improving service delivery and promoting paid services
• Degree or equivalent or vocational qualification in relevant subject or area.
• Maths and English Language GCSE grades A-C or equivalent.
• Evidence of Continuous Professional Development.
• ICCM accredited qualifications.

Terms and conditions:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• Satisfactory DBS check;

• Suitable driver’s license
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Ian Sheppard, Head Of Parks and Open Spaces at Ian.Sheppard@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.

Fraud Awareness Notice
The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic).

We will never ask for payment or request sensitive personal or financial information as part of our recruitment process.

If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information.

If you have concerns about a job advert or communication, please report it to:
fraud@walthamforest.gov.uk