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We are recruiting for a Family Partnership Officer to join our SEND IASS team as part of Family Information Advice and Support Service.

If you are passionate about supporting children and families with SEND to ensure best outcomes and have significant experience of working in this area and in depth knowledge of the law and guidance related to Special Educational Needs we would love to hear from you.

In this role, you will:

• Support the work of SEND Information, Advice and Support Service (SENDIASS), providing impartial expert advice and information to all parents/carers of children with special educational needs (SEN) ensuring that parents' views are heard and understood.

• Provide impartial expert advice on Education, Health and Social Care to young people aged 16 – 25 who have SEN and/or disabilities ensuring their views are heard and understood.

• Support parents/carers and young people to understand and navigate Health Services

About You
We are looking for someone who can demonstrate:

• Experience of working directly with parents and young people providing specialist expert advice and support

• In depth knowledge of SEN Law and guidance and education system

• Strong communication and collaborative skills, with the ability to work effectively in a diverse community.

Our Benefits

• Competitive salary £45,852 - £49,155 pro rate Term Time only

• Local Government Pension Scheme membership.

• Flexible and agile working to support work–life balance.

• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Applicants who were previously not shortlisted need not apply.

Benefits

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.