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Permanent - 21 hours, TTO plus 2 weeks Opportunity

Ealing Council has an exciting opportunity for a Reception/ Business Support Officer to join our welcoming team at the Ealing Education Centre, based in Greenford, UB6. This is an excellent opportunity for a customer-focused and organised individual to play a key role in the day-to-day running of a thriving education and training centre.

This is a permanent, part-time role of 21 hours per week, Tuesday, Wednesday and Thursday working on a term-time only basis, plus an additional two weeks during school holiday periods. Due to the nature of the role this is a fully office base role. It offers an excellent work-life balance while providing the opportunity to be part of a friendly and supportive team.

As the first point of contact for visitors, delegates, trainers and staff, you will play a vital role in creating a professional, welcoming and efficient environment. You will provide front-of-house reception services alongside a wide range of administrative and business support activities that help ensure the smooth operation of the Centre.

Key Responsibilities:
The Reception/ Business Support Officer is responsible for delivering exceptional customer service and administrative support, ensuring the smooth day-to-day operation of the Ealing Education Centre. The role combines front-of-house reception duties, event and training administration, customer support, financial processing and business support, helping to create a professional, welcoming and efficient environment for all centre users.

•Provide a professional, friendly and welcoming reception service for visitors, delegates and staff.
•Manage telephone, email and face-to-face enquiries, ensuring excellent customer service at all times.
•Support the administration of training courses, events and room bookings across a range of systems and digital platforms. Prepare training rooms and assist with the smooth delivery of events and conferences.
•Maintain accurate records, databases and filing systems.
•Provide administrative support, including producing documents, reports and correspondence.
•Assist with financial administration, including purchase orders, invoices and other related processes.
•Support colleagues, trainers and customers with venue, booking and system-related enquiries.
•Ensure reception and communal areas remain organised, presentable and well stocked.
•Work collaboratively with colleagues to support the daily operation of the Ealing Education Centre.

Our ideal Reception/ Business Support Officer will have the below skills and experience:
•Experience working in a busy administrative, office or customer-facing environment.
•Strong customer service and communication skills.
•Good organisational skills and the ability to manage competing priorities.
•Experience using Microsoft Office applications, including Outlook, Word and Excel.
•The ability to work effectively both independently and as part of a team.
•A positive, flexible and professional approach to work.
•A good standard of education, including GCSE English and Maths (or equivalent).
•Experience using a range of digital systems and platforms to manage information, bookings, records and administrative processes.

Essential skills and qualifications:
•A good standard of general education, including GCSE English and Maths (or equivalent), with strong written and verbal communication skills.
•Good ICT skills, including experience of Microsoft Office applications and confidence using a range of digital systems and online platforms to manage administrative tasks, bookings, records and communications.

What we offer:
The Ealing Education Centre offers a welcoming and supportive working environment where teamwork, customer service and continuous improvement are at the heart of what we do.

This is a rewarding opportunity to work with a dedicated team supporting schools, education professionals and council services across the borough. You will enjoy a varied role, opportunities to develop new skills and the chance to make a valued contribution to a busy and successful training centre.

Closing date for applications: 15 July 2026

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.

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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.

Please note all applications will be determined on merit.

How to apply: Please complete our application form. In your Supporting Statement please address the criteria under the 'Person Specification', on the attached role profile.

Please note that we DO NOT accept CV’s, ONLY competed Ealing application forms will be considered.

• RP - Receptionist.pdf