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Job Title: Business Support Officer - Services for Young People
Starting Salary: £25,583 opportunity to progress to £28,142 per annum (pro rata for part time)
Hours: 18.5 hours
Location: Stevenage
Contract Type: Permanent
Directorate: Resources

About the team

This is a client facing role primarily located at our Stevenage Young People’s Centre, with occasional travel to other Young People’s Centre's across the North Herts and Stevenage area, therefore the ability to travel is essential.

Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.

About the role

You will provide vital administrative and front-of-house support, acting as a first point of contact for visitors and callers. Your responsibilities will include preparing and sending correspondence, taking minutes, answering and directing incoming calls, ordering supplies, and supporting visitors to the site.

About you

Essential:

• You will be used to working to tight deadlines and with high accuracy in written correspondence.
• Excellent organisational and multitasking skills
• Strong communication skill abilities
• Proficiency in Microsoft Office Packages, Word, Excel.
• Experience in working as part of a team in a fast-paced environment.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• GCSE or Vocational equivalent, strong numeracy, and literacy skills.
• Enthusiasm and pride in your work are qualities we welcome.

Desirable:

• Experience in minute or note taking
  • Proven experience in an administrative or support role

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 6. Please locate the job profile here:

Job profiles: Business support services

To hear more about this opportunity please contact Audrey.Delaney@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: to be confirmed

Benefits of working for us
How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.