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About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Business Support Officer to join our Children’s Business Support Team. The Business Support Team are responsible for providing back-office administration support to the Children’s Social Care Teams.

In this role, you will contribute to the effective running of services by delivering high-quality administrative support and customer support, making best use of digital tools and standardised processes. The postholder is required to carry out a range of services as part of a team delivering administrative, specialist business, digital and telephony support.

Key Responsibilities:

• Deliver agreed administrative support to council services in accordance with the agreed processes, and following guidance from the supervisor or manager.
• Input data with speed and accuracy, ensuring any errors or amendments are identified and updated accordingly
• Ensure completion of allocated work, enquiries and customer feedback, alerting supervisors or the manager to anything that will not meet agreed deadlines and agree solutions to minimise any impact on service delivery.
• Maintain required levels of service quality in line with client and customer expectations and Key Performance Indicator targets

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Flexible Worker which means you can expect to work in the following way:

• 2-3 days in the office
• Works both from home and the office, depending on the task at hand.
• Training is provided to help balance work-life and manage time effectively, with an emphasis on communication for team touchpoints and planning in-office days for collaboration.

About You

We are looking for an individual who is passionate about customer care, who likes to work independently and resolve problems and queries, and who possesses the following skills and experience:

Essential Criteria:

• NVQ Level 2 in literacy and numeracy
• Ability to prioritise and organise workload effectively
• Customer Service skills
• Communicate with colleagues and customers positively and professionally

Desirable Criteria:

• NVQ level 2 units or equivalent practical work experience to achieve the qualification in skills relating to the service area.
• Business Awareness, understands the role of others in relation to their impact on own role and recognises how decisions made in other areas can impact on theirs.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Ellie Cooksley, Business Support Operations Manager, Ellie.Cooksley@n-somerset.gov.uk or 07976 180061.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: Wednesday 05 August 2026.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.