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Title: Housing Income Manager (NB. The official title for this role is Customer Account Manager)

Contract Type: Permanent, Full Time, 35 hours

Salary: Starting from £48,691 per annum (London weighted salary) or from £42,668 (Regional Salary) dependant on experience

Grade: 9

Reporting Office: London, Stratford or Manchester, Trafford.

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 26th July 2026 – 23:00

Interview Dates: Week commencing 10th August 2026 via MS Teams (Successful candidates will be required to complete a presentation at the interview)

Start Date: 28th September 2026

Please click here for the role profile - Customer Account Manager.pdf

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserve the right not progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.

Join our Income Management Team at L&Q:

This is a really exciting time to join the Income Management Team as you will play a pivotal role in the reshaping and transformation of this team. If you are a problem solver, who is committed to driving results and have analytical mindset then this is the role for you.

As a Housing Income Manager, you’ll lead a team of 5–10 income professionals managing a portfolio of up to 20,000 customer accounts and arrears worth more than £8million.

You will take a proactive approach to enhancing performance along with an innovative mindset to drive continuous improvement and introduce more effective ways of working.

As the Housing Income Manager you will take full responsibility for effective and proactive management of all tenancies within your Team, prioritising Highest Top Debt Arrears accounts on your team, working collaboratively with different business areas to ensure to drive the progression of the case through to resolution.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Lead and develop a high-performing income recovery team
• Oversee arrears from early intervention to enforcement
• Build strong partnerships with internal and external stakeholders
• Use data to drive decisions and improve outcomes
• Shape the future of income services through transformation and innovation

What you'll bring:

• Strong leadership and housing income recovery expertise
• Knowledge of Housing Law, Welfare Reform, and legal processes
• Analytical mindset and excellent communication skills
• Confidence to lead through challenges and drive results

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ